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Letter of Complaint

The letter expresses disappointment with the service at ABC restaurant during a visit on January 31st, 2025, where the author experienced a long wait for a glass of water despite multiple reminders. The author suggests that staff training and better coordination among servers could improve customer experience. The letter concludes with a hope for consideration of the feedback to encourage a future visit.

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16 views2 pages

Letter of Complaint

The letter expresses disappointment with the service at ABC restaurant during a visit on January 31st, 2025, where the author experienced a long wait for a glass of water despite multiple reminders. The author suggests that staff training and better coordination among servers could improve customer experience. The letter concludes with a hope for consideration of the feedback to encourage a future visit.

Uploaded by

Lê Điệp Kiều Ngân
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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You recently visited a restaurant and were disappointed

with the service. Write a letter to the restaurant manager.


In your letter:
- Explain when you visited and what happened.
- Describe why you were unhappy with the service.
- Suggest what the restaurant should do to improve.
Dear Restaurant Manager,
I am writing this letter to express my disappointment with the
service at ABC restaurant, where I hung out with my family
on January 31st, 2025 for brunch. I had heard good reviews
about your restaurant on the social media, so I was excited to
try/visit. However, my experience was not as expected.
Firstly, I wasn’t happy with your staff because after placing
my order for a glass of water, I had to wait over 30 minutes.
Even after reminding the staff several times, my request was
still delayed. This made me so disappointed about your
service because/as drinks should be served as soon as
receiving the request from customers. Furthermore, it is easy
to make a glass of water, but the waiters didn’t serve on time.
From my point of view, I didn’t get/ receive respect from
your staff/ I wasn’t respected.
I believe that staff training and better coordination among
servers would improve greatly the customer experience.
Ensuring that water/drinks and simple/basic requests will be
handled quickly. This would make a big difference to attract
more customers. I hope you will consider my feedback soon
because I would like to visit your restaurant in the near
future.
I hope you will take my feedback into consideration, as I
would like to visit again in the future.
Yours faithfully,

Homework:
Topic for writing part 1:
You recently bought a mobile phone, but after a few days, it
stopped working. Write a letter to the store where you bought
it. In your letter:
- Describe the problem with the phone.
- Explain what you have done to try to fix it.
- Say what you would like the store to do.

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