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L1 Linux-GCP Support Engineer (Mexico)

The job is for an L1 Linux/GCP Support Engineer in Mexico City, focusing on technical support for cloud-based infrastructure and Linux environments. Responsibilities include monitoring, troubleshooting, and resolving issues, along with server management, security, performance monitoring, and user support. Required skills include knowledge of Linux systems, GCP, networking fundamentals, and strong communication abilities in English and Spanish.

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Danny Istwan Ramirez Peralta
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11 views3 pages

L1 Linux-GCP Support Engineer (Mexico)

The job is for an L1 Linux/GCP Support Engineer in Mexico City, focusing on technical support for cloud-based infrastructure and Linux environments. Responsibilities include monitoring, troubleshooting, and resolving issues, along with server management, security, performance monitoring, and user support. Required skills include knowledge of Linux systems, GCP, networking fundamentals, and strong communication abilities in English and Spanish.

Uploaded by

Danny Istwan Ramirez Peralta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Description: L1 Linux/GCP Support Engineer (Mexico)

Location: Onsite-México City (Santa Fe)

Type: Full-time

Job Summary: We are seeking a skilled and motivated L1 Linux/GCP Support Engineer to provide
technical support for our cloud-based infrastructure, primarily focusing on Google Cloud Platform
(GCP) and Linux environments. As an L1 engineer, you will be responsible for handling first-level
support tasks, including monitoring, troubleshooting, and resolving technical issues. You will work
closely with higher-level support engineers and system administrators to ensure the stability and
efficiency of our systems.

• Activities planned

o Production deployment activities for both On-Prem and Cloud

o Production day-to-day jobs handling

o Monitoring production system/logs and raise the issues

o Explore the best practices in market and implement the same for better
management of Production servers

o Making sure Production servers are always available to end users

o Development of any tools/utility for day-to-day operations as required

• Skill set

o Comfortable for performing any operations on Linux/Unix servers

o Good at Shell scripting

o Good at Cloud management

o Automate the day-day basis jobs as much as possible for reducing human
interventions

• Current build and deployment process which needs to be followed

1. Deliverables In-Scope

2. Server Management:

• File system management, including disk space monitoring and maintenance.

1. Troubleshooting:

• Identifying and resolving hardware and software issues on Linux servers.


• Debugging system crashes and analyzing system logs (e.g., syslog, dmesg) to diagnose
problems.

1. Security Management:

• Implementing security best practices, including patch management and vulnerability


assessments.

• Monitoring for and responding to security incidents and breaches.

1. Backup and Recovery:

• Implementing backup strategies to ensure data integrity and availability.

1. Performance Monitoring:

• Monitoring system performance using tools like Dynatrace, vmstat, and GCP Monitoring.

1. Scripting and Automation:

• Writing scripts (e.g., Bash, Python) to automate routine tasks and server management.

• Creating and managing cron jobs for scheduled tasks.

1. Software Installation and Updates:

• Installing, upgrading, and managing software packages using package managers like apt or
yum.

• Ensuring software is up-to-date and secure through regular updates.

1. Documentation:

• Maintaining accurate and up-to-date documentation of server configurations, procedures,


and troubleshooting guides.

1. User Support:

• Providing technical support to end-users or other team members working with Linux
systems.

1. Monitoring and Alerts:

• Setting up monitoring tools (e.g., Dynatrace) to track server health and performance.

• Responding to alerts and taking corrective actions as needed.

1. Collaboration:

• Collaborating with other IT teams and stakeholders to address cross-functional issues and
projects.

1. Training and Knowledge Sharing:

• Training and mentoring junior support staff or team members.


• Sharing knowledge through documentation and team discussions.

1. Continuous Learning:

• Staying current with Linux developments, new technologies, and emerging security threats.

Required Skills and Qualifications:

• Basic knowledge of Linux systems (e.g., Red Hat, Ubuntu, CentOS) and experience with
command-line tools.

• Familiarity with Google Cloud Platform (GCP) services and basic cloud computing concepts.

• Understanding of networking fundamentals (DNS, TCP/IP, firewalls, VPNs).

• Experience with ticketing systems (e.g., Jira, ServiceNow) and IT support processes.

• Good problem-solving skills and ability to diagnose technical issues.

• Strong communication skills in both English and Spanish (verbal and written).

• Willingness to work in a shift-based/on-call support environment.

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