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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01:31:31 CII

1 of 60 . A service agent is loo ki ng at a custom object that stores travel informat ion . They recently rece ived a weather alert and now need to cancel fl ights for the customers
that are re lated with this itinerary . The service agent needs to review the Knowledge articles about cance ling and reboo king the customer flights .

Which Agentforce capabil ity helps the agent accomp lish th is.,

A. Q l:xe<:ute tasks ba5ed on available actions, answe.-1no questoons using 1nformat1on from accessib le Knowledge artic les.
B. O Generate • Knowledge art,cle based off the prompts that the agent enters to create steps to cancel O,ghts .
C. Q l nvol..e • flow which makes a call to external data to create a Know ledge article .

O Mark t~1s item for later review .

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Salesforce Cert1f1ed AI Specialist

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2 of 60 . An admin istrator wants to check the response of the Flex prompt template they've bu ilt, but the prev iew button is greyed out .

What is the reason for th is?

A@ The records relatl!d to the prompt have not been selected.

8. Q The p<ompt has not been uved and aa1vated.
C. Q A meroe r1etd has not bttn ,nserted ,n the prompt.

O Mark this 1u,m fOf' later review .

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Salesforce Certified Al Specialist

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3 of 60 . Univ ersal Conta iners (UC) wants to assess Salesforce's generat i ve AI features but has concerns over its company data being exposed to th ird -party la rge language
models ( LLMs ). Specifically, UC wants the follow in g capabilities to be part of Einstein's generat ive Al service.
• No data is used for LLM tra ining or product improvements by th ird-party LLMs.
• No data is reta ined outs ide of UC's Salesforce org.
• The data sent cannot be accessed by the LLM provider.

Which property of the Einste in Trust Layer should the AI Special ist highlight to UC that addresses these requirements?

A@ Zero•Daui R.etentton Policy

B. Q Data Masking
C. Q Prompt Defense

O Mark this item '°' later review .

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Salesforce Cert1f1ed AI Specialist

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4 of 60 . Universal Conta iners needs a tool that can analyze voice and video call records to provide in sights on compet itor mentions , coaching opportun it ies, and othe r k ey
Information. The goal Is to enhance the team 's performance by Identifying areas for Improvement and competit ive intelligence.

Which feature provides insights about competitor mentions and coach in g opportun it ies?

A . Q Call Summanes
e@ Cell Explorer
C. Q E1nste1n Sales Insights

O Mark tt ,s item for later rev,ew .

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Salesforce Cert1f1ed AI Specialist

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5 of 60 . The market ing team at Univ ersal Conta i ners is looking for a way to personalize ema i ls based on customer behav ior, prefe r ences , and purchase hi story .

Why should the team use Agentforce as the solution?

A. Q To analyze pHt campaign ~rforman«

e@ To generate relevant content when enoao,no w,th each customer
C. Q To send automated ema, ls to all customers

O Mark thts item for later rev,ew .

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Salesforce Cert1f1ed Al Specialist

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6 of 60 . Universal Conta iners ' current AI data masking rules do not al ign w ith organizat iona l privacy and security pol icies and req uireme nts .

What should an AI Specialist recommend to resolve the issue ?

A Q Enable data masking for sandbox refreshes .

8.Q Add new data masking rules In LLM setup .
c@ Configure data masking ,n the E,nste,n Trust Layer sel up.

O Mark this item fOf' later review .

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Sa lesfo rce Cert 1f1ed AI Spe ci ali st

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7 of 60 . How does the Einste i n Trust Lay er ensure that sensit ive data is p rotected while gene r ati ng useful and mean ingful responses?

A@ Masked data w,11 be de •masked dunng response Journey .

B. Q Masked data woll be de•masked dunng request Journey ,
C. Q Responses that do not meet the relevance threshold woll be automatiailly reJttted .

O Mark th,s otem for later rev,ew .

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8 of 60 . Universal Conta iners is plann ing a mark eting ema il about products that most closely match a customer 's ex pressed inte r ests .

What should an Al Specialist recommend to generate th is email ?

A . Q Standard email draft with Einstein and choose s1andard emai l template
8 . Q Standard email marketing templa t e us,ng Apex or flows for ma1ch1ng 1ntet"esl 1n products
c@ Custom sales ema il template wh,ch 1s grounded with ,nte re$t and produ ct 1n(Ot"mat,on

O Mark 1t,1s 11em ror la1er review .

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9 o f 60 . An AI Specialist has created an Agent custom act ion using flow as the reference action type . However, it is not del ivering the expected resu lts to the co nversat ion
prev iew, and therefore needs troubleshoot ing .

What should the AI Specia list do to identify the root cause of the problem ?

A Q In Agenl 6u,lder w,th,n the Dynam, c Panel , conform selected act,on and observe the values ,n lnpul and Output sections .
6@ In Aoenl Builder , verify the utterance entered by lhe user and rev,ew seu,on evenl lo9s for debug 1nformat1on.
C. Q In Aoenl Builder within the Dynamic Panel, turn on dynamic debugging to show the ,nputs and outputs .

O Mark this item for later review .

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Salesforce Cert1f1ed Al Specialist

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10 of 60 . Universal Conta iners has an act ive standard email prompt template that does not fully deliv er on the bus in ess requ ireme nts .

Which steps should an AI Specialist take to use the content of the standard prompt ema il template in quest ion and custom ize it to fully meet the bus iness r equ irements ?

A . Q Save as New Version and edit as needed .

B(g) Save as New Template and edot as needed .
C. Q Clone lhe existing template and modify es needed .
C is the correct answer

O Mark this item for later review .

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11 of 60 . An AI Specia list wants to use the related lists from an account in a custom prompt template.

What should the AI Specialist consider when configuring the prompt template?

A . Q Tht' cho ice between XML and JSON rendering formats for the hst
e@ Tht' rnax,mum numbt>r of re latt'd hst mt>rge f,elds
C. Q Tht' text encoding (for example, UTf -8 , ASCII) option

O Mark this i t em for later review .

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12 of 60 . The sales team at a hotel resort would like to generate a guest summary about the guests ' interests and prov ide recommendat i ons based on the ir act iv ity
preferences cap tu red ln each guest profile . They want the summary to be available only on the contact record page .

Which AI capabil ity should the team use?

A@ Prompt Bui lder

8 . Q Agent Builder
C. Q Model Buol~r

O Mark tt,,s item for later rev,ew .

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Salesforce Cert1f1ed Al Specialist

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13 of 60 . An AI Spec i ali st built a Field Generation prompt template that work ed for many records , but use rs are report ing random fa ilures w ith to k en lim it errors .

What is the cause of the random nature of this error?

A. Q The number of tokens that can be processed by the LLM vanes with total user demand.
8. Q The template type needs to be switched to flex to accommoda te the van able amount of tokens generated by the prompt grounding ,
c@ The number of tokens gener11ted by the dynamic nature of the prompt template will vary by record .

O Mark this item few later review .

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Time Remaining: 01:31:17 CIIII

14 of 60 . Universal Conta iners ' data science team is host ing a generati v e large language model ( LLM } on Amazon Web Serv ices (AWS ).

What should the team use to access externally-hosted mode ls in the Salesforce Platform ?

A Q App Bu,lder
8.Q Agent Builder
c@ Model &,,Ider

O Mark this item fM later review .

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Salesforce Cert1f1ed Al Specialist

Time Remaining: 01:31:17 .,

15 of 60 . In Model Playground , which hyperparameters of an existing Salesforce-enabled foundat ional model can an AI Specia list change?

A. Q Temperature, frequency Penalty, Output Tokens

B. Q Temperaturt', Top· k sampling, Pre~ce Penalty
c@ Temperature, Frequency Penalty, Presence Penalty

O Mark tt ,s otem for later rev,ew .

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16 of 60 . An Al Speci ali st wants to include data from the response of ex ternal service invocation ( REST API ca ll out ) into the pr ompt temp late .

How shou ld t he Al Spe cialist meet th is requ i remen t ?

A@ Use "Add Pr"ompt lnslructoons• flow element .

6 Q Use EKtemal Service Record merge fields .
C Q Convert the JSON to an XML me,ge field .

O Mark this item f0< later rev,ew .

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17 of 60 . Universal Conta iners wants to use an external large language model ( LLM ) in Prompt Builder.

What should an Al Spec ialist recommend ?

A Q Use Apex to connect to en external LLM and ground the prompt,

6 Q Use Flow end External Services to bnng date from an external LLM.
c@ Use 8YO •LLM functtoneloty on Einstein Studio .

O Merk this item for later rev,ew .

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18 of 60 . Universal Containers implements Custom Agent Actions to enhance ts custome~ service operations The development team needs to understand the core
components of a Custom Agent Action to ensure proper conf1gurat1on and functional ty.

What should the deve opment team review 1n the Custom Agent Action conf1gurat1on to 1dent fy one of the core components of a Custom Agent Action?

AQA
0
0

0 ~II

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Salesforce Cert1f1ed AI Specialist

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19 of 60. Universal Containers (UC) is implementing Service Al Ground ing to enhance its customer service operations . UC wants to ensu re that its Al-ge nerated responses are
grounded in the most relevant data sources . The tea m needs to configure the sys tem to inclu de all supported objects for ground ing.

Which obJects should UC select to configure Service Al Ground i ng?

A@ Case and Knowled11e

6 Q Case, Knov.ledQe, and ea~e NotM
C Q Cas.e, Case Ema,li., and Knov.ledQe

O Mark th,s otc:m for later r=oew

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20 of 60 . What is an Al Spec ialist ab le to do when the " Enrich event logs with conversat ion data " sett in g in the Agentforce configuration 1s enab led?

A Q View the user dock path that l ed to each AQenl acuon .

B (g) View session data 1nclud1no user input and Agent r~ponses for sessions over the past 7 days .
C Q Generate details reports on all Agent conversations over any l ime penod .

O Mark ll ,s olem f°' l•ter review

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Salesforce Cert1f1ed AI Specialist

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21 of 60. Universal Conta i ners needs its sale s reps to be ab le to on ly e xecute prompt temp lates .

What should an AI Spec ial ist recommend to ach ieve th is requirement?

A Q Prompt Template ~lanaoer perm,ss,on set

6 Q Prompt Template User perm1ss1on set
c@ Prompt Ei.ecute Template perm,ss,on set

O M-,k this ,tem for later rev,ew .

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Salesforce Cert1f1ed AI Specialist

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22 of 60 . What is the main purpose of Prompt Bu ilder?

A O A tool that enables compan,es to create reusable prompts for laroe lanouage models (LLMs). bnn9,n9 oeneratove Al responses to their now of work
6 Q A tool for d~etopers to use ,n Visual Studto Code that crea t es prompts for Apex pro0ramm,no, ass,suno d~elopers on wr, u ng code more effoc1ently
C Q A tool w,thon Salesforce offerono real tome Al powered suogest,ons and ou,dance to u~rs , omprovono producuv, ty and decos,on mak,ng .

O Mark thos item for later rev,ew .

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Salesforce Cert1f1ed AI Specialist

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23 of 60. How should an organization use the Ein ste in Trust layer to aud it , trac k, and view masked data?

A Q Access the audit 1ra1I 1n Setup and export all user , generated promp 1s .
B Q In Set up, use Prompt Builder to send II promp t t o the LLM r~uesung for l he m11sked dat11.
c@ Ut ilize tt-e aud, t tra,I t ha l captures and stores all LLM submi t ted prompts ,n Data Cloud .

O Mark this item for later rev,ew

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Salesforce Cert1f1ed AI Specialist

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24 of 60. Universal Conta i ners ( UC) wants to enab le its sales team to get ins ights into product and compe t itor names ment ioned du ri ng ca ll s.

How shou ld UC meet th is requirement?

A Q Enable Einstein Conversation lns1ohts , enable sales record1no, ass09n permission sets, and customize 1ns1ohts with up to SO products.
6 Q Enable Einstein Conve"l!t1on lns1oh1s, 11ss1on perm1ss 1on sets, define record,no manaoers, and customize ons,ohts with up 10 50 competitor names .
c@ Enable Eon1>1.e1n Conversation lns,oh1s , connect II record1no provider, ass1on perm1u1on sets, and customize 1ns1ohts with up to 25 products .

O Mark this item fa< later rev,ew .

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Sa lesforce Cert 1f1ed AI Spec i al ist

Time Rema ining: 01 : 31:05 GD

25 of 60 . A Sa lesforce Ad mi nistrato r is e x p lo ri ng t h e capab il it ies of Agentfo rce to enha n ce use r interact ion w it h in the ir organ iz_ation . They ar e part icu larly interested i n how
Agentfo rce proces ses user r eq u ests and t h e mechan ism it emp lo y s to de live r responses . The adm i nistrato r is e valua t ing wh ethe r Agentfo r ce di r ect ly i nterfaces with a lar ge
language mode l ( LLM ) t o fetch and display respon ses t o user i nqu ir i es, faci hta t m g a broad range of requests from users .

Ho w does Agentforce hand le user requests in Salesfo rce ?

A Q Agen tforce w,11 trigger a now that ut d1ze5 a promp t template to generate the ~ssage
6 Q Agentfor ce w,11 perform an HTTP callout to an LLM provider
c@ Agen t force analyze .. II e user 's reque>,l and LLM techno logy ,. used to gen<"rate and display the ap propriue response .

O Mark th,s ,tem for la ter rev,ew

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Salesforce Cert1f1ed AI Specialist

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26 of 60 . An Al Specialist at Universal Containers (UC) is tasked with creating a new custom prompt template to populate a field with generated output . UC enabled the
Einste i n Trust Layer to ensure Al Aud it data is captured and mon itored for adoption and poss i ble enhancements .

Which prompt template type should the AI Spectahst use and which consideration should they rev iew'

A Q field Genenit,on, and that Dynam,c Fields ,s enabled

6 Q Flex, and that Dynamic fields 1s enab~
c@ field Genera t,on, and that Dynam,c Forms 1s enabled

Q Mark this item f« later rev,ew .

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Salesforce Cert1f1ed AI Specialist

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27 of 60. An AI Special ist wants to g round a n ew prompt template with the User related list .

What should the AI Spec ial ist consider?

A Q The User related lost 1s not supported 1n promp t templates .

A is the correct Answer
6 Q The User related lost needs to be included on the record page .
c@ The User related lost should have v,ew All access

O Mark th,s ,tern for later rev,ew

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Salesforce Cert1f1ed AI Specialist

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28 of 60 . What is the correct process to leverage Prompt Bu ilder in a Salesforce or g?

A Q Enable the target obJect for genereuve prompting, develop the prompt woth,n the promp t workspace, select records 10 fone tune and ground the response, enable the Trust Layer, and associate the prompt to an action.
e@ Select the appropr1ate prompt template type to use, develop the prompt wothon the prompt workspace, select resources to dynemocally insert CRM derived ground,ng data, pock the model to use, and test end vahdate the
generated responses .
C Q Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, dete1m1ne the obJect to associate the prompt, v-lect • record to velodate agnonst, and associate the prompt to an action .

O Merk t~ ,s otem for later rev,ew

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01 : 31:01 Cit

29 of 60.
Universal Conta iners ( UC) is implementing Einste in Generat ive AI to improve customer insights and interact ions. UC needs aud it and feedback data to be access ib le for
report i ng purposes .

What Is a cons iderat ion for th is requ irement?

A Q Slor,ng this data requirn a custom ob,«t for data to be configured

6 Q Stor,ng t h,a data requirn Salnforce big obJects .
c@ Stor,ng this data requires Data Cloud to be prov,s,oned .

O Mark this item for later rev,ew .

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Salesforce Cert1f1ed AI Specialist

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30 of 60. Wh ich use case is best supported by Salesforce Agentforce 's capab ilit ies ?

A@ 6r,ng togethu • conversat,onal 1merface for ontuacting w,th Al for all Salesforce users, such as developers and ecommerce reta,le-rs .
6 Q Enable S11lesforce admon users to create 11nd tr111n custom l11roe l11nou11gemodels (LLMs) using CRM data ,
C Q Enable data wenusts to train pr~1ct1ve Al models w,th h,stoncal CRM data using bu,lt • on machine leam,og capab,lot,es.

O Mark this item for later review .

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Salesforce Cert1f1ed AI Specialist

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31 of 60. An Al Spe ci ali st is tas ked to opt im ize a bu siness proces s flow by ass ig nin g actions to agents w ithi n the Sa lesforce Agentfo rce Platform .

What 1s the co r rect method fo r the AI Specia list to assign act ions to an Agent ?

A Q Assign the action to a Top,c r,rst on Agent 6uolder .

e@ Assign tlie action to a Topic first on Action Suolder
C Q Assign tie action to a Top, c first on the Agent Actions detail page .

O Muk this ,tem fa< later review .

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Salesforce Cert1f1ed AI Specialist

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32 of 60 . What is the role of the large language model (LLM) in understand ing in tent and e xecut ing an Agent Act ion?

A Q Find s,m,lar requested top,cs and provide the act,ons that ne~ 10 be execu 1~
B{g) Identify the best matching toptc and acuons and correct order of execuuon
C Q Determine a user ·s top,c access and sort actions by pnonty t o be executed

O Mark this item lo.- later rev,ew

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Salesforce Cert1f1ed AI Specialist

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33 of 60 . Based on the user utterance, " Show me all the customers in New York ", which standard Agent act ion will the planner service use?

A@ Qurry Records
6 Q Fetch Records
C Q St'lect Records

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34 of 60 . An Al Speci ali st implements Einste in Sales Ema ils for a sa l es team . The team wants to send pe rsona lized fo ll o w -up ema ils to leads based o n t h eir i nteract ion s an d
data stored In Salesforce . The AI Spec ialist needs to configure the system to use the most accurate and up-to-date informat ion for ema il generat ion .

Whtch ground ing techn ique shou ld the AI Spec ialist use"

A Q Ground with Rttord Merge Fie lds

6 Q Ground w,th Apex Merge fields
c@ Automa t,c oround1no us.no Dra ft wi th Cmst em l eat ure

O Mar k t his Item for la ter rev,ew .

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35 of 60 . Universal Containers {UC) wants to enab le its sales reps to e x plor e opportunities that are similar to previously won opportun ities by entering the utterance, " Show
me other opportun it ies like th is one ."

How should UC achieve th is with Agents?

A Q Creale a cuslom AQenl action calhng an Apex class.

8 O u,c.- the ,landard Agent act,on.
C Q Create • custom AQc.-nt action calling • flow .

Q Mark th1s item f« later review .

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36 of 60 . Universal Containers ( UC) has a legacy system that needs to in tegrate with Salesforce . UC wishes to create a digest of account act ion plans using the generati v e API
feature .

Which API service should UC use to meet this requirement'

AO REST API
B Q SOAPAPI
C Q Metadata API

Q Mark thts item for later rev,ew .

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37 of 60 . Universal Conta i ners (UC) wants to use Flow to bnng data from unified Data Cloud objects to prompt templates .

Which type of flow shou ld UC use?

A Q Data Cloud triggered Oow

e@ Template tnggered promp t Oow
C Q Un,f,ed obJect hnk,ng flow

O Mark this item f« later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Remaining : 01 :3 0 : 51 G:,

38 of 60 . Universal Containers (UC) has a mature Salesforce org with a lot of data In cases and Knowledge articles. UC 1s concemed that there are many legacy fie lds, w ith
data t hat might no t be applicable for Einste in A l to draft accurate ema il responses .

Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?

A -@ S<!rv1ce Al Ground ing

8 Q Work Summanes
C Q S<!rvtce Rephes

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning : 01 : 30:49 G9

39 of 60 . Universal Conta iners ( UC) wants to offer personal ized service ex periences and reduce agent handling t ime w ith Al-gene r ated ema il responses , grounded in
Knowledge base .

Which AI capability should UC use?

A@ Emste,n Service Rrpl- for Email

8 Q Etn~te,n Gener11t1ve Serv ice ReploH for Email
C Q Einstein Emad R.eploes

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning : 01 : 30:48 Gt

40 of 60 . Universal Conta i ners implemented Agentforce for it s users. One user complains that an Agent is not delet ing act ivi ties from the past 7 days .

What 1s the reason for this issue?

A@ Agentforce does nol have • standard Delete Record action .

6 Q Agentforce Dele te Record Action perm 1s~100 1s nOl essoc1eled to the user.
C Q Agenlforce does not have lhe permission lo delete the user's records

O Merk lh1s item for later rev,ew .

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Sa lesfo rce Cert 1f1ed AI Spec i al ist

Time Remaining: 01 : 30:47 Gt

41 of 60. Leadership needs to populate a dynamic form field with a summary or descr iption created by a large language model (LLM) to facil itate more productive
conversations with customers . Leadersh ip also wants to ke ep a human In the loop to be cons idered in t heir AI strategy .

Which prompt temp lat e type should the AI Specialist recommend?

A Q Sales Email
8 Q Field Genera1,on
B is correct Answer
c@ Rl!<ord Summary

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning: 01 :29:06 Gt

42 of 60. Universal Conta i ners is interested in improving the sales operation efficiency by analyz ing their data using Al-powered predict ions in Einstein Studio .

Which use case works for th is scenar io?

A Q Pf'ed,ct cuSlomer lifetime value of an account

e@ Pf'~,ct most popular products from new produc t catalog .
C Q Pf'ed,ct customer sfflt1ment toward a promotion message ,

O Mark this item for later rev,ew .

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Sa l esfo rce Cert 1f1ed AI Spec i al ist

Time Rema i ning : 01 : 28:58 Cit

43 of 60 . An Al Specialist at Univer sal Conta iners is working on a prompt temp late to generate personal ized ema ils fo r product demonst rat ion requests from customers . It is
importa n t for the AI-generated ema il to adhere strictly to the g uidelin es, using on ly assoc iated opportunity inform ation , and to encourage the recipient to ta k e t he des ired
act ion .

How should the Al Spe cia lis t Include these instruct ions on a new line in the prompt template?

A Q Use curly brac~ ts O 10 e ncaps u late onstruction~.

B Q Make sure merged f,elds are def ,ned
c@ Surroun d t hem w,1h 111ple Quotes c-··1.

O Merk th,s i tem for la ter rev,ew

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01 : 28:58 Cit

44 of 60.
An adm inis trator is responsible for ensu ring the security and reliability of Un iversa l Containers' (UC) CRM data . UC needs enhanced data protect ion and up-to-date AI
capabilit ies. UC also needs to Inclu de relevant informat ion from a Salesforce record to be merged with the prompt .

Which feature In the Ein ste in Trust Laye r best supports UC's need?

A@ Dynam,c grounding with secure data retr,~al

6 Q Zero -data re tention pohcy
C Q Data masking

O Mark th,s item for later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01 : 28:56 Gt

45 of 60 . Universal Conta i ners ( UC) is using Ei nste i n Generat ive Al to generate an account summary . UC aims to ensure the content is safe and inclus ive , utili zing the Einste in
Trust Layer 's tox icity scor ing to assess the content 's safety leve l.

What does a safety category score of 1 indicate in the Einste i n Generat ive A I Tox icity Score'

A Q Not ufe

B@ Safe
C Q Moderately safe

Q Mark this item f« later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning : 01 :28 :56 Gt

46 of 60 . Universal Conta i ners has seen a high adopt ion rate of a new feature that uses generat ive AI to populate a summary field of a custom object , Competitor Ana lysis. All
sales users have the same profile but one user cannot see the generative Al-enabled field icon next to the summary field .

What is the most likely cause of the issue?

A Q The prompt template associated with summary field 1s not activated for that u~tt.
6 Q The user does not have the r,eld G«.-nen1t1ve Al Use,- perm,n,on set assigned .
c@ The user does not have the Prompt Template Use, perm1ss1on set assigned .

O Mark this item f« later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning : 01 : 28:54 Cit

47 of 60. Northern Tra il Outfitters (NTO ) wants to configure Eins tein Trust Layer i n its product ion o r g but is unable to see the opt ion on t he Setup page .

Alter prov isi on ing Data Cloud , which step must an AI Special ist take to make th is opt ion availab le to NTO?

A Q Tum on Einstein Al Audit Oat• .

6 O Turn on Etnste,n Generative Al.
C Q Tum on Prompt &,,Ider

O Mark this ,tem fa< l•ter rev,ew

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01:28:53 Gt

48 of 60. Un iversa l Conta iners ( UC) is look ing to enhance its operat iona l effic iency . UC has recentl y adopted Sa lesfo r ce and is conside ri ng implement ing Agentfo rce to improve
its processes .

What is a key reason for implement ing Agentforce'

A@ Streamlining wortdlows and automating ~peht1ve tasks

6 Q Improving data entry and data c~ans1ng
C Q Allow,ng Al to ~•form tasks without u~et 1nteract1on

Q Mark this Item for later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning : 01 :28:52 Gt

49 of 60.
An Al Spec iali st is tas k ed with configu ri ng a gene rativ e model to create pe r sona li zed sa les ema il s u s in g custome r data stored In Salesfo rce . The AI Spec iali st h as alread y fi ne -
tuned a large language mode l ( LLM ) on the OpenAI p latform . Secur ity and data p riv acy are crit ica l concerns fo r t h e cl ient .

How sh oul d t h e AI Spe cla llst Integrate the cu stom LLM into Salesfo r ce ?

A Q Enable model endpoin t on ()penAI and make callouts t o the model to genera t e emails .
e@ Add t he r,ne •tune-d U.M on Eins t ein Stud io Model eu,lde r
C Q Crea te an applocation of the custom LLM and embed ,, 1n Sales Cloud 11,a 1fn,me

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning : 01 :28:50 Gt

50 of 60. Universal Containers wants to make a sales proposal and d irect ly use data from mul t ipl e unrela ted objects (standard and custom) in a prompt template .

What should the AI Specialis t recommend?

A Q Create a prompt template tnggered flow to access the data from standard and custom ob)ects .
6 Q Create a prompt template pass;mg tn a sptt1al custom ob)Kt that connects the records temponmly .
c@ Create a neic template to add resoorces with standard and custom obJects as inputs .

O Mark this item for later rev,ew

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Salesforce Cert1f1ed AI Specialist

Time Remaining : 01 : 28 :50 GI

51 of 60 . Universa l Containers ( UC) wants to use the Draft with Einste in feature in Sales Cloud to create a persona li zed introduct ion ema il.

After creat ing a proposed draft email , which predefined adjustment should UC choose to rev ise the draft with a more casual tone?

A Q Enhance rn endhMss
8 Q Opum,ze for Clarity
c@ Make less formal

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Salesforce Cert1f1ed AI Specialist

Time Remaining : 01 : 28 :49 GI

52 of 60 . What should an AI Spec iali st cons ider when using re lated li st merge fie lds In a prompt temp late associated w ith an Account object in Prompt Bu ilder?

A@ The Acuv,u@s relat@d lost on the Accoun t obJect ,snot supponed b@cause 1t 1s a polymorph,c field .
8 Q If pe,wn accounts have !>@en enabl@d, merge ftelds will not be available for the Accoun t ob,ect .
C Q Prompt generat10n will yield no r6ponse when th@re 1s no rela t@d lost assoc:1at@dwith an Accoun t 1n runtome

O Mark ti ,s item '°' later rev,_

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01 : 28:48 Gt

53 of 60 . A support team handles a high volume of chat interac t ions and needs a solution to provide quick, relevan t responses to custome r inqu iries . Responses must be
grounded in the organizat ion 's knowledge base to ma int ain consistency and accuracy .

Which feature in Agentforce for Service should the support team use?

A Q Eonste,n Knowledge Recommendations

B Q Eon"e,n Service Repltes
c@ E,nste,n Reply Recommendat,ons

Q Mark thts item f« later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning: 01 : 28:48 Cit

54 of 60 . Universal Conta iners wants to implemen t a solution in Salesforce w ith a custom UX that allows users to enter a sales order number . Subsequent ly, the system wi ll
invoke a custom promp t temp l ate to create and d isplay a summary of the sales order header and sa les order deta ils .

Which solution should an A l. Special ist implement to meet th is requirement">

A Q Create an autolaunched flow and invoke the prompt temp late using the standard "Prompt Template" flow actoon
e@ Create a s. ret!fl flow to collKt sa~ order number and ,nvoke the prompt template us,ng the standard "Prompt Template flow action
C Q Cru te a t emplate triggered prompt now and invoke the prompt tt!fflplate using the standard Prompt Template" flow act,on

Q Mark this item for later review .

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01 : 28:46 Gt

55 of 60 . Universal Containers wants to reduce overall customer support handl in g time by minimizing the t ime spent typ ing routine answers for common quest ions in-chat, and
reducing the post-chat analys is by suggest ing values for case fle lds .

Which combination of Agentforce for Service features enables th is effort?

A Q Eonsteon Reply Recommendations and Case Summaroes

e@ Eonne,n Reply Recommendat,ons and Case ci.ss,focat,on
C Q Eonsteon Servtee Repbes and Wor1c Summaries

O Mar k thos otem f« later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning: 01 : 28:45 Gt

56 of 60.
Universal Conta iners Is cons idering leverag i ng the Einstein Trust Layer in conjunct ion with Ei nstein Generative Al Aud it Data .

Which aud it data is ava il able us ing the Einstein Trust Layer?

A Q Halluonatton score and boas score

e@ Masked data and to,ucoty Kore
C Q R~ponse accuracy and offens.veness score

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01 : 28:45 Gt

57 of 60 . Universal Conta i ners plans to implement prompt templates that uti li ze the standard foundation models .

What should the AI Spec ial ist consider when build in g prompt templates in Prompt Builder?

A@ Ask 1t to role play as a character ,n the prompt template to prov ide more contel<I to the LLM .
B Q Include mul tiple chotce questions w,th,n the prompt to test the LLM's unden, tand,ng of the context .
C Q Train LLM with data us.no different writing sty le~ 1nclud1ng word ch0tce, tntensorter,-, emo11s. and punctuation .

Q Mark this item ro,- Inter rev1,:w

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Salesforce Cert1f1ed AI Specialist

Time Rema i ning : 01 : 28:44 Cit

58 of 60 . Universal Conta i ners is using Agentforce for Sales to find similar opportun it ies to he lp close dea ls faster. T he team wants to understa n d the criteria used by t h e Agent
to match opportun it ies.

What is one cri t eria that Agentforce for Sales uses to match sim ilar opportun1t 1es?

A,@ MatcMd opportun,t,es have a 5tatus of Closed Won from la~, 12 months
8 Q Matched opportunoltes were created ,n the last 12 months .
C Q Matched opportun,toes are limited to the same account.

Q Mark this Item for later rev,ew .

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Salesforce Cert1f1ed AI Specialist

Time Remaining: 01 : 28:37 Cllt

59 of 60. An Al Speci ali st is creat i ng a custom act ion in Agentfo rce .

Wh ich option 1s ava ilable for the AI Specia list t o choose for t he custom Agent action ?

A Q Apex tn9ger
6 Q SOQL
c@ Flows

Q Ma rk this ,tem (0< later rev,ew

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Salesforce Cert1f1ed AI Specialist

Time Rema ining: 01 : 28:33 Cit

60 of 60. Universal Conta iners wants to utili ze Agentforce for Sales to help sales reps reach t heir sales quo tas by prov iding AI-generated plans contain ing guidance a nd steps
for clos ing dea ls.

Which feature should the AI Spectaltst recommend to the sales team?

A@ Crt!alt! Clo~ Plan

B Q F,nd S,m,lar Deals
C Q Creatt! Account Plan

Q Mark this 1tt!m fO<" lalt!r rt!v1ew.

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 Your assessment responses are fisted below . Astensh(•) next to the rtt!m number md,cate you have ma, ked t hat item for review . Cllcl,,.; on the 1t~m number to
return to the deslfcd item . When you arc? ready to submit your asse~smcnt, dick the ' Subm,c (xam ' bunon below to sul>m,t your response~ and end the
asst!ssmen l .

Assessment Summary
Numb e r o f It em s Answered: 60
Numb er o f Item s Un an swered: 0
Numb er o f It e m s Mark ed for Re vi e w : 0

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