FedEx Express Terms and Conditions

International shipments (U.S. edition)

These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, • Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
supersede all previous terms and conditions, amendments, supplements, and other prior account, do not have discounts applied to their account and if they charge their
statements concerning the rates and conditions of FedEx Express service to which these shipping to their account.
terms and conditions apply. The contract of carriage as expressed in these terms and • Shippers will be quoted Account-Specific Rates if they have a valid FedEx account,
conditions constitutes the entire agreement between the parties and supersedes all previous have discounts applied to their account and if they charge their shipping to their
agreements and understandings, whether oral or written, between the parties or any agents, account.
affiliates or subcontractors thereof (including FedEx Office and Print Services, Inc. and its • Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S.
agents, affiliates and employees [“FedEx Office”]) with respect to the subject matter hereof, that are paid for by cash, check, debit or credit card instead of being charged to
and each party warrants that it has not relied and will not be relying upon any evaluation, a valid FedEx account.
representation or advice from the other party, its agents, affiliates or subcontractors Any conflict or inconsistency between the FedEx Service Guide and other written
(including any agents, affiliates or employees of FedEx Office) except representations or oral statements concerning the rates, features of service, and terms and conditions
expressly made in writing in these terms and conditions. The downloadable version (PDF) of applicable to FedEx Express international services from the U.S. to international locations
the FedEx Express Terms and Conditions at fedex.com on the date of shipment is controlling. and many terms regarding importation and inbound clearance of shipments into the U.S.
The FedEx Service Guide consists of the service information at fedex.com/ will be controlled by the FedEx Service Guide, as modified, amended or supplemented.
serviceguide and the overview of services in the downloadable FedEx Service Guide (U.S. For the most current information regarding areas served and delivery
and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; these FedEx Express commitments, contact Customer Service at 1.800.463.3339 (say “international services”
Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay City Tariff. The for international information).
FedEx Express Terms and Conditions and rates in this book and at fedex.com/serviceguide The term “FedEx Express international services” means these services and service
make up the contract of carriage under which your shipments are transported, unless options: FedEx International Next Flight, FedEx International First, FedEx International
modified under a separate agreement. FedEx reserves the right to unilaterally modify, Priority, FedEx International Priority Freight, FedEx International Broker Select, FedEx
amend, change or supplement the FedEx Service Guide, including, but not limited to, the International Priority DirectDistribution, FedEx International Priority DirectDistribution Freight,
rates, services, features of service, and these terms and conditions, without notice. Only FedEx International Controlled Export, FedEx 10kg Box, FedEx 25kg Box, FedEx International
an officer in the Legal Department of FedEx Corporation or successor positions may Economy, FedEx International Economy Freight and FedEx International MailService.
authorize a supplement to, or modification, change or amendment of, the FedEx Service
Guide. No other agent or employee of FedEx, its affiliates or subsidiaries, nor any other Definitions
person or party, is authorized to do so. This restriction in modification does not apply to “Account-Specific Rates” are the rates paid by FedEx account holders who have
a modification applicable to a single customer and included in a FedEx Sales or FedEx discounts applied to their account and who charge their shipping to their FedEx account.
Customer Automation agreement. To the extent a conflict exists between a FedEx Sales or
“Air waybill” means any shipping document, label, electronic entry or similar item used in
FedEx Customer Automation agreement and these FedEx Express Terms and Conditions,
the FedEx system for the services described in these terms and conditions. Originals must
the FedEx Sales or FedEx Customer Automation agreement controls.
be used (photocopies are not accepted).
Any failure to enforce or apply a term, condition, or provision of the FedEx Service
Guide shall not constitute a waiver of that term, condition or provision or otherwise “Ancillary clearance service” means value-added services that FedEx may provide to
impair our right to enforce or apply such a term, condition or provision in the future. accommodate the requirements of regulatory agencies, or that customers may request
FedEx (or our assigned broker) to perform on the customer’s behalf. Such services are
International shipments (U.S. edition) provided in addition to the normal customs-clearance process. Ancillary clearance
The following pages contain the FedEx Express Terms and Conditions applicable to services may incur a service fee that will be invoiced to the designated payer of the duty-
FedEx Express international services and service options (including FedEx International and-tax invoice.
Next Flight, FedEx International First, FedEx International Priority, FedEx International “Billable weight” and “chargeable weight” mean the weight used to calculate the rate.
Priority Freight, FedEx International Broker Select, FedEx International Priority The billable weight and chargeable weight are the greater of actual or dimensional weight.
DirectDistribution, FedEx International Priority DirectDistribution Freight, FedEx Billable weight may include additional “deficit weight” when the additional weight results in
International Controlled Export, FedEx 10kg Box, FedEx 25kg Box, FedEx International a lower shipment charge (excluding fees and surcharges) based on the rate per pound.
MailService, FedEx International Economy and FedEx International Economy Freight) “Business day” means Monday through Friday except for the following U.S. holidays:
from the U.S. to selected international destinations and between Puerto Rico and the Memorial Day New Year’s Day
U.S., including, but not limited to, any such items tendered by customers utilizing FedEx Independence Day Constitution Day (Puerto Rico only)
electronic shipping systems, air waybills, labels and shipping software. For international Labor Day Good Friday (Puerto Rico only)
shipments tendered for FedEx International Premium, FedEx International Express Freight Thanksgiving Day Three Kings Day (Puerto Rico only)
or FedEx International Airport-to-Airport, please see the applicable Service Guide, terms Christmas Day
and conditions, and/or tariffs for these services. Refer to fedex.com/us/terms/other-
Observation of holidays is subject to change. Refer to the holiday list at
services. (Note: fedex.com URLs are subject to change.) See the U.S. Shipments section
fedex.com/en-us/service-guide/holiday-schedule.html for details. The business
when shipping to and from points within the U.S., including Alaska and Hawaii. Shipments
day may differ in some international locations due to local customs.
originating outside the U.S. for U.S. or other international destinations are subject to local
tariffs and the terms and conditions of the FedEx subsidiary, branch or the independent “Consolidator” means any person, corporation, partnership or other entity that is
contractor that accepted the shipment. These terms and conditions include terms independent from FedEx and derives income from the consolidation of the packages
regarding the importation and customs clearance of shipments into the U.S. See the of others for tender to us, including all FedEx Authorized ShipCenter locations and
FedEx Ground Tariff when shipping by FedEx Ground. entities who have executed a Packaging and Pricing Agreement, Package Consolidator
If there is a conflict between these terms and conditions and the terms and Agreement or Packaging Agreement with FedEx.
conditions on any FedEx air waybill, shipping label or other transit documentation, “Customer,” “sender” or “shipper” means the person whose name is listed on the
the terms and conditions in the FedEx Service Guide, as amended, modified, changed air waybill as the sender.
or supplemented, will control to the extent they are not in conflict with the rules “FedEx,” “FedEx Express,” “our,” “us” and “we” refer to Federal Express Corporation and
relating to liability for international carriage established by the Warsaw Convention, its officers, employees and agents (but does not include cartage agents).
as amended, or Montreal Convention, other applicable treaties or any applicable tariff.
Rates and service quotations by our employees and agents are based upon information “Freight” means any single piece, skid or freight handling unit with a chargeable weight
you provide, but final rates and service may vary based upon the shipment actually greater than 150 lbs. Any fraction of a pound is rounded up to the next-higher pound.
tendered and the application of these terms and conditions. Rates quoted will vary “Freight handling unit” means any piece, skid, pallet, carton, crate or cargo that is unitized
depending on whether (1) the shipper is a FedEx account holder and (2) the shipper has or bundled and individually identified with or without a forkliftable base.
discounts applied to his or her account.

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FedEx Express Terms and Conditions
International shipments (U.S. edition)

(Definitions, cont.)
“Guide” or “Service Guide” means the FedEx Service Guide, as modified, amended For “Bill Recipient” transactions, packages can be tendered without payment, but in
or supplemented. order for the package to be delivered, the recipient must provide a valid FedEx account
“In good credit standing” means: (1) that payment on the FedEx account is current; number or pay with cash, check, money order or credit card (if accepted as a form of
(2) the account is not in “cash only” status; and, (3) for commercial or business accounts, payment in the destination country) at time of delivery. If the recipient or third party
the balance does not exceed the credit limit established by FedEx. refuses to pay any transportation charges and other fees, including, but not limited to,
duties and taxes, the package will be treated as undeliverable and the sender will be
“Length” is the longest side of a package. responsible for all transportation charges and other fees, including all special handling
“Overcharge” means a charge based on an incorrect rate; an incorrect special fees and duties and taxes.
handling fee; billing a service other than the service selected for the package; billing based For customers utilizing our electronic shipping systems, a valid FedEx account
on incorrect package or shipment weight; billing to the wrong account number; number is required for “Bill Sender,” “Bill Recipient” or “Bill Third Party” transactions.
or any other billing, unrelated to a service failure, that results in an incorrect charge. Account numbers are issued by FedEx according to shipping location and are
“Package” means any single parcel or piece with a chargeable weight of 150 lbs. or less. nontransferable. Account numbers are issued and used solely at the discretion of FedEx.
Any fraction of a pound is rounded up to the next-higher pound. FedEx may discontinue the use of accounts, in whole or in part, and terminate all or
particular accounts and account numbers at any time, for any reason, at its sole
“Recipient” or “consignee” means the person whose name is listed on the air waybill
discretion. Improper, illegal or any other misuse of your FedEx account may also, at
as the recipient.
the sole discretion of FedEx, result in loss of discounts or termination of the account.
“Reroute” means to deliver a shipment to an address different from that specified on the air Improper, illegal or other misuse includes, but is not limited to, ordering supplies for any
waybill, and includes a change: (1) from one street address to another in the same city and purpose other than shipping with FedEx, unauthorized consolidation of shipments owned
state, (2) from directions to Hold at Location to a request for delivery to another location, (3) by different parties, or violations of the terms and conditions in this FedEx Service Guide.
from the delivery instructions on the air waybill to a request to Hold at Location, or (4) from If your account has been compromised or stolen, the account may be closed and you may
one Hold at Location address to another in the same city and state. Any requested change be issued a new account. However, you will be responsible for all valid charges on the
to an address that is not a reroute or an address correction is a new shipment, and new closed account. Any supplies, materials, rights or privileges that you acquire by holding a
shipping charges will apply. Note: Reroute does not apply to requests for delivery to another FedEx account number may not be used for any purpose other than shipping with FedEx,
address made by the recipient through methods approved by FedEx. and FedEx may seek damages against you for any improper, illegal or other misuse of
“Residential delivery” means a shipment addressed to a home or private residence, your account. If your account is terminated, we reserve the right, at our sole discretion,
including locations where a business is operated from the home, and/or a shipment in which to deny your application for new or additional FedEx account numbers at any time in
the shipper has designated the delivery address as residential. the future. Except for Canada- and Puerto Rico–based accounts, international account
“Residential pickup” means a pickup from a home or private residence, including numbers may not be used for shipments between two points within the U.S. All charges
locations where a business is operated from the home. will be billed and must be remitted in U.S. funds.
Any individual or entity that uses the FedEx account or shipping discounts of another
“Retail Rates” apply to shipments originating in the U.S. that are paid for by cash, check, FedEx account holder without authorization will be charged Standard List Rates for
debit or credit card instead of being charged to a valid FedEx account. all such shipments without prior notice. This includes all shipments, whether they are
“Service failure” means delivery of your package 60 seconds or more after our classified as “Bill Sender,” “Bill Recipient” or “Bill Third Party,” or any other method of
published delivery commitment for the FedEx service for that package, except as billing. Unauthorized use includes, but is not limited to, using the shipping discount of
otherwise described in these terms and conditions. another FedEx account holder without the knowledge and permission of both FedEx and
“Ship date” or “shipment date” is the date the shipment is tendered to FedEx. the account holder.
For shipments tendered at a FedEx location after the last pickup time, the ship date All requests for account numbers are subject to credit investigation and verification
is the next business day. by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
business credit reporting agencies, audited financial statements, Standard & Poor’s and
“Shipment” means one or more pieces, either packages or freight, moving on a single Moody’s bond ratings, and other sources as necessary, to determine eligibility for open
air waybill. credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
“Standard List Rates” are the rates paid by FedEx account holders who do not have for personal use must prepay the shipment charges or establish a FedEx account for
discounts applied to their account and who charge their shipping to their FedEx account. billing directly to a major credit card. Stored-value cards or gift cards cannot be used
“Transportation charges” mean amounts assessed for movement of a shipment and to open an account; however, such cards may be used for payment when tendering a
do not include any other fees or charges that may be assessed under the FedEx Service package at staffed FedEx shipping locations, and in conjunction with our credit card
Guide, including other transportation-related fees such as (but not limited to) declared- acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
value charges, special handling fees, customs duties and taxes, and surcharges. the following terms: (1) you authorize FedEx to initiate variable charges to the credit card
to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any
“Valid” as it relates to account numbers means a FedEx account number that has been
unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts
issued by FedEx and that is in good credit standing.
associated with your account without requiring a signed receipt; (4) you agree to keep
“You” or “your” means the shipper/sender, recipient and their agents, servants, your card information current (FedEx may receive updates on your card information
employees, and any other person or entity having or claiming an interest in a shipment. from participating issuing banks and may update your account profile to avoid service
disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds
Non-waiver or other charges incurred from attempts to charge and/or place holds on your card; and
Any failure by us to enforce or apply a term, condition or provision of the FedEx Service (6) your agreement to these terms and conditions is to be accepted as authorization to
Guide does not constitute a waiver of that term, condition or provision and does not the card issuer to pay all amounts associated with your account.
otherwise impair our right to enforce such term, condition or provision. The party to whom a FedEx account number is issued is liable for all charges to
the account, including those resulting from unauthorized use. The account holder is
Account numbers responsible for the safekeeping of the account number. The account number should be
All shipments originating in the U.S. and paid for with cash, check, debit or credit card released only to those authorized to ship on the account.
must be tendered at a staffed shipping location, and will be charged FedEx Retail Rates. Failure to keep your FedEx account current may result in your account being placed
For transactions other than “Bill Sender,” “Bill Recipient” or “Bill Third Party,” you must pay on a cash-only status. Use of an account on cash-only status may result in your package
by cash (not accepted at all FedEx locations), check, money order or credit card. Payment is being delayed, rejected or returned until arrangements for payment are completed. If
required when you give us your package. For “Bill Sender” and “Bill Third Party” transactions, the account number to be billed is not valid, the shipment may be refused, delayed or
packages will not be accepted unless you provide a valid FedEx account number. returned until an alternative form of payment is secured. If a package is held, returned,

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FedEx Express Terms and Conditions
International shipments (U.S. edition)

(Account numbers, cont.)

or delivery is otherwise delayed because the account is not in good credit standing, you G. Payer Rebilling. At our sole discretion, we may accept requests to change billing
will not be entitled to a refund or credit of your transportation charges under the Service instructions from the shipper or current bill-to party up to 90 days from the current
Failure Money-Back Guarantee Policy. invoice date. FedEx must receive prior approval from the new bill-to party for:
You must use your FedEx account number to obtain any discount applicable to your • Transportation charges being rebilled to a consignee or third party when not
account. Use of your account number constitutes your agreement that all packages and due to a FedEx billing error.
freight shipped via FedEx Express international services shall be subject to these terms • Duty-and-tax charges being rebilled to the shipper if originally billed to the
and conditions, as modified, amended or supplemented. consignee and not due to a FedEx billing error.
FedEx may provide trade credit information on its account holders to credit bureaus. • Duty-and-tax charges being rebilled to the consignee or third party when not
due to a FedEx billing error.
Alcoholic beverages Requests for rebilling of transportation charges must be received via one of the
Only licensed entities holding a state and federal license or retailers holding a state approved channels:
license may ship alcohol with FedEx. Consumers may not ship alcohol. Shippers must enter 1. Submit your request through the Non-Pay option with Electronic Data Interchange
into an approved FedEx Alcohol Shipping Agreement before shipping any alcohol with (EDI) if you are a registered user; or
FedEx. For more information, go to fedex.com/us/wine or contact your FedEx account 2. Use our internet application FedEx Billing Online at fedex.com if you are a
executive. An ancillary clearance service fee may apply if your shipment requires special registered user; or
import clearance processing; see fedex.com for more information. 3. Submit your request via fedex.com/us/customersupport/email/express_ground.html
For U.S. Import: FedEx will not accept shipments of alcohol (beer, wine or spirits) to (select Billing/Invoicing as the category). Your request for a rebill of transportation
nonlicensed parties located in the U.S. from an international location. FedEx will accept charges must include the current invoice number, the FedEx tracking number,
shipments of alcohol (beer, wine and spirits) inbound to the U.S. when both the shipper amount and the new FedEx account number that you want to rebill; or
and recipient are licensed entities. For more information, go to fedex.com/us/wine. The 4. Submit the request via our automated interactive voice response system at
shipper must hold a license from the country of origin issued in accordance with that 1.800.463.3339 (say “billing”). Your request for a rebill of
country’s law and regulations. The recipient, located in the U.S., is required to hold: (1) a transportation charges must include your FedEx account number, if any, the
basic permit for importer and/or wholesaler issued from the U.S. Department of Treasury, current invoice number, the FedEx tracking number and the new FedEx account
Alcohol and Tobacco Tax and Trade Bureau (TTB), and (2) if applicable, a wholesaler, dealer, number that you want to rebill.
distributor or manufacturer license issued from the state in which the recipient is located. H. Billing and Special Handling Fees:
For U.S. Export: FedEx will accept alcohol shipments for export from the U.S. when 1. A special handling fee will be charged where no account number appears on the
both the shipper and recipient are licensed entities, and wine shipments from licensed air waybill or where an incomplete, inaccurate or invalid account number appears
entities directly to consumers in a limited number of countries, subject to additional on the air waybill in “Bill Sender,” “Bill Recipient” or “Bill Third Party” transactions.
requirements and all applicable laws and regulations. For more information, go to If a “Bill Sender,” “Bill Recipient” or “Bill Third Party” package is received without a
fedex.com/us/wine. Shippers located in the U.S. must hold: (1) a basic permit for importer FedEx account number, we will attempt to determine the
and/or wholesaler issued from the TTB, and (2) if applicable, a wholesaler, dealer, correct account from our records and bill the account for all charges and fees, plus
distributor, retailer or manufacturer license issued from the state in which the shipper the special handling fee. Any applicable discount will apply. If, however,
is located. we cannot determine the correct account, the transportation charges plus the
Contact your FedEx account executive for complete details. special handling fee will be billed directly to the sender and no discount will
be allowed. See Rates in the FedEx Service Guide for details.
Billing 2. A US$20 special handling fee will be charged to you for any check or electronic
A. “Bill Sender” means the specified charges will be billed to the sender. The sender’s funds transfer that is dishonored for any reason.
FedEx account number must appear in the appropriate section of the air waybill, and I. Duties and taxes may be assessed on the contents of shipments destined for
the account should be current. FedEx International Next Flight and FedEx International international locations. If we disburse duties and taxes to a customs agency on behalf of
MailService shipments may only be shipped “Bill Sender” and “Bill Third Party,” but all the payer, the payer may be assessed an ancillary clearance service fee based on a flat rate
charges must be verified (for U.S. accounts only). For duty-and-tax charges, “Bill Sender” or a percentage of the total amount disbursed (whichever is greater). See the Duties and
means the sender will be invoiced for applicable duties and taxes and additional Taxes section for details.
ancillary clearance fees incurred. J. Electronically captured data will be used for billing purposes in the event a billing copy
B. “Bill Recipient” means the specified charges will be billed to the recipient. In order to of the air waybill is not available at the time of billing.
choose this billing option, the recipient’s valid FedEx account number must appear on the K. Charges in freely convertible currencies other than U.S. dollars are billed to the
air waybill before it is delivered and payment on the account must be current, or the payer’s account. Charges requiring conversion to a currency other than U.S. dollars will be
recipient must pay for the package at time of delivery. If the recipient is billed initially and calculated daily using the median bid price obtained from OANDA, an internet exchange-
refuses to make payment for the shipment, the charges may be rebilled to a third party. If rate service, except for those currencies where the customary practice is to use local bank
not paid by the third party, any additional rebilling must be to the sender’s account. The rates to convert currency for payers in that country. The median bid price is the average
sender is liable for, and will be billed for, all charges and fees in the event the recipient or price at which buyers offer to buy currencies from sellers during the given period. These
any third party does not pay. currency conversion rates can be accessed at www.oanda.com.
C. “Bill Third Party” means the specified charges will be billed to someone other than The currency-conversion rate in effect one day prior to the ship date will be used for
the sender or recipient. In order to choose this billing option, the third party’s valid FedEx conversions to non-hyper-inflationary currencies. However, we reserve the right to use
account number must be entered in the appropriate section of the air waybill and must the exchange rate at invoice date, as opposed to shipment date, in countries where the
be in good credit standing. The sender is liable for, and will be billed for, all charges and currency is volatile.
fees in the event the recipient or any third party does not pay. If the third party refuses to There is an additional exchange fee of 1.75% for conversion from any non-U.S.
pay, the transportation charges will automatically be billed to the sender and duties and currency to U.S. dollars, 2.3% for U.S. dollars to any currency, and 2.0% between all
taxes to the recipient. If the third party does not have credit arrangements with FedEx, the non-U.S. currency conversions. The currencies of participating European Union countries
will have stationary conversion rates to the euro. There is no exchange fee between
sender will automatically be billed.
currencies related to the euro. Charges in currencies other than the U.S. dollars that are
D. Invoices for transportation charges are payable within 15 days of the invoice date.
not freely convertible will be converted to U.S. dollars and billed to the payer’s account
Invoices for duties and taxes are payable upon receipt.
either at the free-market rate or at the official rate at which FedEx was permitted to
E. We reserve the right to verify the method of payment for any shipment and to refuse
purchase U.S. dollars in the relevant currency, at our sole option.
any shipment for which the method of payment cannot be verified.
L. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE
F. FedEx may consider payment type in determining pricing and discounts, and reserves
SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL
the right to adjust discounts based on payment type.
CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR

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FedEx Express Terms and Conditions
International shipments (U.S. edition)

(Billing, cont.)
TAXES WHICH WE HAVE DISBURSED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO (By U.S. Postal Service)
THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY. FedEx ERS
For FedEx Global Returns shipments, please see Return and Import Shipping Options. P.O. Box 371741
M. Your payment must be accompanied by the remittance data that supports the Pittsburgh, PA 15250-7741
payment. Remittance data must include the FedEx invoice number and the associated
amount(s) being paid on the FedEx invoice. Payment at the airbill level or tracking-number O. If you are interested in or have questions regarding any of our invoicing or payment
level must be transmitted to FedEx via electronic data interchange (EDI) — see the EDI methods, contact your FedEx account executive or call Revenue Services at
section below. 1.800.463.3339 (say “billing”), or access our internet application Manage My Account at
fedex.com.
Payment should be sent using your remittance advice to one of the following: P. Invoice Adjustments/Overcharges:
(By FedEx services) 1. We reserve the right to audit shipments to verify service selection, shipment
FedEx Lockbox 360353 weight and dimensions. Package shape and dimensions may change during
Room 154-0455 transit, which can affect the package’s dimensional weight and surcharge
500 Ross Street eligibility. If the service selected, weight entered or dimensions entered are
Pittsburgh, PA 15262 incorrect or change during transit, we may make appropriate adjustments to the
shipment charges at any time.
(By U.S. Postal Service) 2. Default Billing. Senders are solely responsible for (i) accurately completing all
 ny customer not using electronic data interchange (EDI) or FedEx Billing Online
A sections of the air waybill, (ii) accurately entering shipment information into
whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, any electronic shipping device and (iii) providing original shipping labels with a
PA, PR, RI, SC, VA, VT or WV should mail payment and remittance detail to: unique tracking number for each package in a shipment. If you fail to provide or
FedEx correctly enter this information and documentation, you will be billed and agree
P.O. Box 371461 to pay based on our estimate of the number of packages transported and either
Pittsburgh, PA 15250-7461 the dimensional weight at the time of billing or a standard default weight-per-
package estimate, both of which will be determined by us at our sole discretion. If
 ny customer not using EDI or FedEx Billing Online whose billing address is in
A no service is marked, we will send your shipment via FedEx International Priority,
AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should FedEx International Economy, FedEx International Priority Freight or FedEx
mail payment and remittance detail to: International Economy Freight service as selected by us at our sole discretion.
FedEx For FedEx International Priority and FedEx International Economy services, the
P.O. Box 94515 recipient’s postal code is critical to correct invoicing (to those countries that are in
Palatine, IL 60094-4515 multiple rate scales). Any omission or incorrect entry will result in a billing based on
 ny customer not using EDI or FedEx Billing Online whose billing address is in
A a default postal code.
AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to: 3. Our money-back guarantee policy governs and is the exclusive remedy for
FedEx requests for refunds or credits related to service failures. (See the Money-Back
P.O. Box 660481 Guarantee Policy section for applicable notice provisions and other conditions.)
Dallas, TX 75266-0481 If the money-back guarantee is suspended or revoked, there is no remedy.
4. Requests for invoice adjustments due to an overcharge must be received within 60
 ny customer not using EDI or FedEx Billing Online whose billing address is in
A days after the original invoice date (or ship date if prepaid by cash, check, money
AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to: order or credit card).
FedEx 5. FedEx is not obligated to refund any overcharge or pay any other obligation owed
P.O. Box 7221 when your FedEx account is, or has been in the past, more than 60 days past due.
Pasadena, CA 91109-7321 6. If your account is more than 60 days past due, FedEx may, at its sole discretion,
 ustomers who receive their invoices via FedEx Billing Online should mail their
C apply any overcharge amounts or other overpayments it agrees are owed to you
payment and remittance detail to: against the oldest invoices.
FedEx Billing Online 7. You may request an invoice adjustment for reasons not related to a service
P.O. Box 371599 failure in the following ways:
Pittsburgh, PA 15250-7599 a. Use our internet application FedEx Billing Online at fedex.com if you are a
registered user; or
1. FedEx reserves the right to apply payments to the oldest invoices in instances in b. Submit your request through the invoice adjustment feature at fedex.com; or
which preferred remittance methods are not used and/or remittance details are c. Submit the request via fedex.com/us/customersupport/email/express_
not provided with payment, or when there are outstanding on-account funds due ground.html (select Billing/Invoicing as the category). All adjustment requests
to overpayments. must state the reason an adjustment or refund is warranted and must provide
N. If you receive invoices via EDI, your payment must be accompanied by electronic the following: the FedEx account number (if any); the FedEx tracking number;
remittance data that includes the associated: and the date of shipment; or
• Bill-to account number(s). d. Submit the request via our telephone invoice adjustment system at
• Invoice number(s). 1.800.463.3339 (say “billing”). If you choose to submit your request via the
• Tracking number(s). telephone invoice adjustment system, the request must state the reason
• Amount(s) being paid. an adjustment or refund is warranted and must provide the following: the
For more information about EDI remittance, refer to the FedEx EDI Invoicing and Remittance FedEx account number (if any); the FedEx tracking number; and the date of
Overview guide at fedex.com/en-us/billing-online.html#electronic-data-interchange. shipment; or
Some invoice adjustment requests may also be transmitted electronically. e. Send your request to:
Payment for EDI invoices must be submitted electronically via electronic funds transfer FedEx
(EFT) or by sending a check payment to one of the following: Revenue Services
(By FedEx services) 3965 Airways Boulevard
Module G
FedEx ERS
Memphis, TN 38116
Attn: Box 371741
A partial payment against an invoice is not considered a request for invoice
500 Ross Street
adjustment or notice of a refund request.
Room 154-0455
Pittsburgh, PA 15250-7741
Phone: 412.234.5494
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(Billing, cont.)
8. We will not be liable for any invoice adjustment unless you comply with the Claims
notice requirements described above. The filing of a lawsuit against us does
A. We must receive notice of a claim due to damage (visible or concealed), delay
not constitute compliance with these notice provisions.
(including spoilage claims) or shortage within 21 calendar days after delivery of the
For additional information or assistance regarding billing issues, contact FedEx Revenue
shipment. (See the Money-Back Guarantee Policy section for the time period to request
Services at 1.800.463.3339 (say “billing”), 7 a.m. to 6 p.m. (CST), Monday through Friday.
a refund or credit of transportation charges due to a service failure.) We must receive
Q. Additional Taxes. If a value-added, consumption or similar tax is applicable to your
notice of all other claims, including, but not limited to, claims for nondelivery or misdelivery,
shipment, we reserve the right to add that amount to your shipping charges without
within nine months after the package was tendered to FedEx Express for shipment.
notice. We pay any applicable excise tax on the air transportation portion of our service.
B. Notice of claims for which you are seeking more than US$100 must be in writing.
R. The shipper and any other party who is liable for payment are responsible for all
All claims must be made within the time limits set forth above.
reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
C. Your notice of claim must include complete shipper and recipient information, as
services rendered by us. Such costs include, but are not limited to, attorneys’ fees,
well as the FedEx tracking number, date of shipment, number of pieces, and shipment
collection agency fees, interest and court costs.
weight. Failure to provide us with notice in the manner and within the time limits set forth
S. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
in paragraphs (A) through (B) will result in denial of your claim, and we will have
to collect, any and all charges due and payable to us.
no liability or obligation to pay your claim. The filing of a lawsuit does not constitute
compliance with these notice provisions.
Carriage under international conventions D. Written documentation supporting the amount of your claim must be delivered to us
A. As used in the FedEx Express terms and conditions, “Warsaw Convention” means the within nine months after the package was tendered to FedEx Express for shipment. Such
Convention for the Unification of Certain Rules relating to International Carriage by Air, documentation may include original purchase invoices, estimates or invoices for repair,
signed at Warsaw, Oct. 12, 1929, or that convention as amended, including the Montreal expense statements, appraisals, final confirmation screen if online order with proof of
Protocol No. 4. “Montreal Convention” means the Convention for the Unification of Certain purchase, or other records. These documents must be verifiable to our satisfaction.
Rules relating to International Carriage by Air, signed at Montreal, May 28, 1999. “Carrier” E. We are not obligated to act on any claim until all transportation charges have
includes the air carrier issuing the air waybill and all air carriers that carry the goods or been paid. The claim amount may not be deducted from these charges or from any
perform any other services related to the carriage. outstanding balance owed to us.
B. When the carriage involves an ultimate destination or stop in a country other than the F. FedEx reserves the right to inspect a damaged shipment on the recipient’s premises
country of departure, the Warsaw Convention or Montreal Convention may be as well as the right to retrieve the damaged package for inspection at a FedEx facility.
applicable. The convention governs and, in most cases, limits our liability for loss of, The terms and conditions applicable to the original shipment (including any declared
damage to or delay of cargo. value) will govern the disposition of all claims in connection with the shipment, including
C. The Warsaw Convention and the Montreal Convention limit our liability for loss or any claim relative to the retrieval, inspection or return of the package. When a package is
delay of or damage to your shipment, unless you declare a higher value for carriage and picked up for inspection, a receipt for the damaged package will be provided if requested
pay the required fee as described below. The interpretation of the relevant Convention’s by the recipient. All of the original shipping cartons, packing and contents must be made
liability limit may vary depending on the destination country. If the Warsaw Convention as available for our inspection and retained until the claim is concluded. FedEx reserves the
amended by Montreal Protocol No. 4 applies to your shipment, our liability is limited to right to request a self-inspection requiring proof of damage in the form of photographs
17 Special Drawing Rights (SDRs) per kilo, unless you declare a higher value for carriage of the carton, inner packaging and damaged contents. If requested, this documentation
and pay the required fee. If the Montreal Convention applies to your shipment, our must be delivered to us within nine months after the package was tendered to FedEx
liability is limited to 22 SDRs per kilo, unless you declare a higher value for carriage and Express for shipment.
pay the required fee. Otherwise, our liability is limited to US$9.07 per pound (US$20.00 G. Except in the case of concealed damage, receipt of the shipment by the recipient
per kilo) unless you declare a higher value for carriage and pay the required fee. without written notice of damage on the air waybill is prima facie evidence that the
D. To the extent not in conflict with the rules relating to liability for international shipment was delivered in good condition.
carriage as established by the Warsaw Convention or the Montreal Convention, carriage H. We do not accept claims from customers whose packages were sent through a
and other services performed by us are subject to the provisions of the FedEx Service package consolidator. (See the Package Consolidators section.)
Guide and applicable tariffs as amended from time to time, which are incorporated in the I. Shipment-status information is not intended or permitted to be used as the basis to
FedEx Service Guide by reference. The tariffs, if any, may be inspected at our corporate file a claim.
headquarters in Memphis, Tenn. J. Only one claim can be filed in connection with a shipment. Acceptance of payment of
E. FedEx assumes no obligation to carry the goods by any specified aircraft or over any a claim shall extinguish any right to recover in connection with that shipment.
particular route or to make connections at any point according to any schedules. You K. In the event that a sender requests FedEx to bill the recipient or a third party for a
agree FedEx may, without notice, substitute alternative carrier or aircraft, deviate from the shipment, and the payer agreed to waive or otherwise limit its right to submit claims, the
route or routes, or cause the goods to be transported by motor vehicle. payer’s waiver or other limitation will be imputed to the sender.
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF TENDER L. When we resolve a claim by paying full value for a shipment, we reserve the right to
OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY pick up the package for salvage, and all rights, title to, and interest in the package shall
WE DEEM APPROPRIATE. vest with us.
M. You can file a claim in the following ways:
Cartage agents 1. Submit claims online at fedex.com/us/claimsonline for U.S. export shipments to all
We provide pickup and delivery to many international locations. countries served by FedEx Express and U.S.-inbound shipments from Canada.
A. If you elect to make arrangements for pickup or delivery directly with a cartage agent, 2. Send written claims, including the completed claim form and supporting
you are responsible for all charges and fees assessed by the cartage agent. documentation, via the U.S. Postal Service to:
The invoice you receive from us will reflect only our charges and fees. FedEx Cargo Claims Department
B. Our delivery commitment time and money-back guarantee policy apply only to the P.O. Box 26628
portion of the transportation handled directly by us. (See the Money-Back Guarantee Salt Lake City, UT 84126
Policy section.) The delivery commitment time begins when the cartage agent tenders 3. Call customer service at 1.800.463.3339 (say “claims”) to obtain a case number for
the shipment to us and ends when a shipment is available for pickup by you or a cartage your claim, then complete a print copy of the claim form. You may have to submit
agent. Our tender of a shipment to a cartage agent constitutes delivery of the shipment supporting documentation using FedEx Claims Online or the mailing address
by us for all purposes. We are not responsible for service failures as a result of cartage listed above.
agent pickups or deliveries. N. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE
C. A special handling fee applies; see Rates in the FedEx Service Guide. DENIAL OF YOUR CLAIM.
D. Cartage agents are independent contractors. They are neither employees nor agents
of FedEx Express, and we are not responsible for any of their acts or omissions.

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Collect on delivery (C.O.D.) service and Drug Administration, the Fish and Wildlife Service and the Federal Communications
Commission in the U.S. and comparable agencies in the destination country) may require
We do not offer C.O.D. service to international destinations. A shipment marked “C.O.D.”
additional time for clearance. All charges for shipment to and return from countries where
will be returned and all related charges will be billed to the sender.
entry is not permitted are the sender’s responsibility.
Credit terms D. When shipments are held by customs or other agencies due to incorrect or missing
documentation, we may attempt to notify the recipient. If local law requires the correct
A. We do not provide individual consumer credit privileges.
information or documentation to be submitted by the recipient and the recipient fails
B. As a condition of extending credit privileges, FedEx reserves the right to require
to do so within a reasonable time as we may determine, the shipment may be
business customers to provide current financial information, agree to bank draft
considered undeliverable. (See the Undeliverable Shipments section.) If the recipient
arrangements for payment on account, provide a security deposit or provide a bank
fails to supply the required information or documentation, and local law allows the
letter of credit.
sender to provide the same, we may attempt to notify the sender. If the sender also
C. When credit privileges are extended, FedEx reserves the right to establish and enforce
fails to provide the information or documentation within a reasonable time as we may
a credit limit on your account. At our sole discretion, we may review and amend a credit
determine, the shipment will be considered undeliverable. We assume no responsibility
limit on your account.
for our inability to complete a delivery due to incorrect or missing documentation,
D. The invoice date begins the credit term cycle, and payment for transportation charges
whether or not we attempt to notify the recipient or sender.
is due within 15 days from the invoice date. A late payment fee will be assessed if your
E. Where permissible by local law and unless instructed otherwise (e.g., via “FedEx
payment is not received by FedEx by the invoice due date. The late payment fee will equal
International Broker Select,” described below), we will provide customs clearance
6% of the total past-due balance of any invoice that is past due. Failure to keep your
of your international shipments, acting in the name of and on behalf of the receiver
FedEx account current will result in your account being placed on cash-only status. This
for the sole purpose of clearing the goods through customs. FedEx will submit your
status may impair your ability to use our services, delay your shipments and may result in
shipment information to customs and other regulatory agencies for clearance. FedEx
the loss of any applicable discounts.
may charge an ancillary clearance service fee, where applicable, on international
Duties, taxes and other fees are payable immediately upon receipt of our invoice.
shipments for clearance processing, for disbursing duties and taxes to a customs
If transportation charges and duties and taxes are on the same invoice, all charges are due
agency on behalf of the payer, for services requested by the sender, recipient
upon receipt of invoice.
or importer of record, or to recover the costs passed to FedEx by the regulatory
E. IF THE ACCOUNT NUMBER TO BE BILLED IS NOT IN GOOD CREDIT STANDING,
agency for regulatory filing. The types and amounts of fees vary by country. (See
THE PACKAGE MAY BE REFUSED, HELD OR STOPPED IN TRANSIT UNTIL YOU MAKE
fedex.com/en-us/ancillary-clearance-service.html for a list of ancillary clearance
ALTERNATIVE PAYMENT ARRANGEMENTS. THE MONEY-BACK GUARANTEE POLICY WILL
service fees in your destination country.)
NOT APPLY IN SUCH CIRCUMSTANCES.
F. FedEx will not disburse or bill any duties and taxes if the FedEx International Broker
F. The shipper, and any other party who is liable for payment, is responsible for all
Select service has been selected. The Saturday Delivery service option is not available
reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
for FedEx International Broker Select shipments. Commodity acceptability and
services rendered by us. Such costs include, but are not limited to, attorneys’ fees,
restrictions when using FedEx International Broker Select vary by country. Please
collection agency fees, interest and court costs.
contact FedEx Customer Service for destination requirements.
G. Credit privileges will not be restored until you have paid all past-due balances in full
G. In some instances, at our option, we accept instructions to use a designated
and all costs, including but not limited to late fees and expenses incurred by FedEx in
customs broker other than FedEx (or the broker selected by FedEx) or the broker
collecting or attempting to collect such balances. FedEx may require you to secure the
designated by the shipper. In any event, FedEx (or the broker selected by FedEx)
account with a form of payment as a prerequisite to credit restoration. FedEx may decline
reserves the right to clear the shipment if the broker cannot be determined or will not
to restore credit privileges even if all costs, all fees and expenses are paid.
perform clearance, or if complete broker information is not provided (including name,
H. Customers requesting removal from cash-only status must contact the FedEx
address, phone number and postal code).
Recovery Collections department at 1.800.506.7580.
H. For shipments that must be cleared through customs by the recipient, FedEx will
I. We may apply payments made on your account to any unpaid invoice issued on
deliver the customs paperwork to the recipient, and delivery of paperwork constitutes
your account, at our sole discretion.
timely delivery.
J. Requests for research or refunds of payment must be received within 60 days
I. If acceptable wildlife products are shipped via the FedEx International Broker
from the date of payment.
Select service option for U.S. import, they must be addressed to a broker at one of the
18 designated U.S. Fish and Wildlife ports.
Customs clearance J. U.S. import shipments that contain products that originate from wildlife or contain
A. All shipments that cross international borders must be cleared through customs. wildlife may require original permits/certificates (CITES) for U.S. Fish and Wildlife
The sender is responsible for making sure goods are shipped in compliance with all Service clearance. U.S. importers of wildlife products must obtain an import license
customs regulatory requirements, for providing all documentation and information from the U.S. Fish and Wildlife Service for commercial shipments.
required for the clearance, and for representing and warrantying that all statements K. The U.S. Food and Drug Administration (FDA) requires completion of FDA Prior
and information it provides relating to the goods and the clearance of the shipment are Notice for certain shipments containing food or food articles for human or animal
and continue to be true, correct and complete, including the appropriate Harmonized consumption prior to their arrival in the U.S. A copy of the FDA Prior Notice
Tariff Schedule Code. Shipments requiring documentation in addition to the FedEx confirmation record must be included with the shipping documentation for all foods
International Air Waybill, the FedEx International Next Flight Air Waybill or the FedEx and food products that require Prior Notice.
International MailService Air Waybill (e.g., a commercial invoice) may require additional
transit time. WE RESERVE THE RIGHT AT OUR SOLE DISCRETION TO CHARGE YOU Dangerous goods
WITH ANY PENALTIES, FINES, DAMAGES OR OTHER COSTS OR EXPENSES, INCLUDING A. All packages containing dangerous goods must comply with the International Civil
BUT NOT LIMITED TO STORAGE FEES, RESULTING FROM AN ENFORCEMENT ACTION Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous
BY ANY COMPETENT GOVERNMENT AUTHORITY, OR BY YOUR FAILURE TO COMPLY Goods by Air, the International Air Transport Association (IATA) Dangerous Goods
WITH THE OBLIGATIONS HEREBY LAID OUT. Regulations and, where applicable, Title 49 of the Code of Federal Regulations. Shippers
B. The sender is responsible at its own expense for making sure goods shipped of dangerous goods, whether prepared under ICAO/IATA or 49CFR, must comply with
internationally are acceptable for entry into the destination country and comply with all all FedEx Express variations listed in the current edition of the IATA Dangerous Goods
licensing or permitting requirements when applicable. Regulations. All packages containing dangerous goods must comply with the IATA
C. You may also be required to provide additional information to obtain clearance from dangerous-goods regulations. The only exception is for a U.S. territory or commonwealth
other regulatory agencies in the destination country prior to delivery to the recipient. such as Puerto Rico. Shippers may use 49CFR when prepared by air as limited by the
Shipments that contain goods or products that are regulated by multiple government commodities FedEx Express accepts prepared under these regulations. The shipper is
agencies within the destination country (such as the Department of Agriculture, the Food responsible for complying with all packing requirements and appropriate marking and

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(Dangerous goods, cont.)

labeling of the package, documentation, as well as compliance with all applicable local, Drop Box locations, FedEx Office Print and Ship Center locations, FedEx Authorized
state and federal laws, regulations, ordinances and rules. The shipper is also responsible ShipCenter locations, FedEx OnSite locations, or FedEx ShipSite locations, except as
for ensuring the recipient complies with all applicable local, state and federal laws, noted below:
regulations, ordinances and rules for applicable hazard classes. 1. Biological Substance, Category B (UN 3373) shipments can be placed in FedEx Drop
Dangerous goods can only be shipped using the FedEx Expanded Service Boxes in the U.S. and Puerto Rico. If FedEx Drop Boxes are not available at FedEx
International Air Waybill when using a paper air waybill for express service. Office Print and Ship Center locations, UN 3373 shipments can be handed over the
B. Shippers must comply with all applicable local, state and federal laws governing counter for acceptance. Contact your local FedEx Office Print and Ship Center loca-
packing, marking and labeling of shipments of blood and blood products, human and tion for service questions.
animal specimens, and pathogens or infectious materials. 2. FedEx Express shipments containing permitted IATA Section II lithium batteries are
C. FedEx packaging may not be used to ship dangerous goods (including dry ice), with allowed at FedEx Office Print and Ship Center locations and may be placed in FedEx
the following exceptions: Drop Boxes.
1. Permitted IATA Section II lithium batteries, which may be shipped in FedEx boxes K. The shipper must provide all required information and complete all boxes pertaining
and tubes; and to dangerous goods on the FedEx air waybill. Shippers utilizing electronic systems to
2. Biological Substance, Category B (UN 3373) shipments may be shipped in the ship dangerous goods must select, as appropriate to the electronic system, the special
following FedEx packaging: services, handling or flag to indicate that their shipment contains dangerous goods.
a. FedEx UN 3373 Pak overwrap (all inner packaging must meet UN 3373 regula- L. Note: We are required by law to report improperly declared or undeclared
tory requirements; see the Packaging UN 3373 Shipments guide at fedex. shipments of dangerous goods to the U.S. Department of Transportation (DOT). The
com/packaging). shipper may be subject to fines and penalties under applicable law. The DOT/Federal
b. FedEx Medium Clinical Box or FedEx Large Clinical Box (with required inner Aviation Administration (FAA) requires every shipper to have job-specific dangerous
packaging and markings on the box, and use as allowed by regulatory require- goods training prior to tendering a dangerous goods shipment to FedEx or another air
ments), or the following FedEx Temp-Assure cold shipping boxes: Small Cold carrier. When individuals tender a shipment containing dangerous goods it must be
Box Standard Duration, Medium Cold Box Standard Duration, Medium Cold properly classified, packaged, marked, labeled and identified as dangerous goods,
Box Extended Duration, Large Cold Box Standard Duration and Large Cold Box and include the correct dangerous goods documentation.
Extended Duration. M. Dangerous goods may not be rerouted to an address other than the original intended-
Blood, urine and other specimens not containing infectious substances can be recipient’s address provided by the shipper, unless dry ice is the only type of dangerous
shipped in the FedEx Clinical Pak overwrap with required inner packaging and markings, goods contained in the shipment. (Note: All dangerous goods shipments may be made
and use as allowed by the regulatory requirements (see the Clinical Packaging Guide at available as hold for pickup at permissible locations or be returned to the sender.)
fedex.com/packaging). N. We are required to maintain proper segregation of incompatible dangerous goods
The shipper assumes sole responsibility for compliance with all applicable on all vehicles and aircraft. This necessity may cause the shipment to move on the next
governmental regulations. For more information on FedEx guidelines, go to fedex. available truck route or flight on which proper segregation can be maintained.
com/packaging and read our brochures on packaging clinical samples and Biological O. For more information, see Shipping Dangerous Goods via FedEx Express at
Substance, Category B (UN 3373) specimens. fedex.com/dangerousgoods. If you have questions regarding shipments of dangerous
D. FedEx Express does not accept dangerous goods shipments prepared exclusively goods, you may call 1.800.463.3339 and say “dangerous goods” to connect to our
for ground shipment. Dangerous Goods/Hazardous Materials Hotline for assistance (outside the U.S. call
E. FedEx is not required to add dry ice to packages in its system or to provide 1.901.375.6806). If you have questions regarding countries served, commodity restrictions
re-icing services. by country or service availability, call 1.800.463.3339 and say “international services” for
F. Each shipment must be accompanied by the 8-1/2" Shipper’s Declaration for FedEx International Customer Service.
Dangerous Goods form when required.
Title 49CFR paperwork cannot be used for international dangerous goods shipments Data privacy
(except for a U.S. territory or commonwealth such as Puerto Rico), and such shipments will FedEx will comply with all applicable data privacy laws, regulations and rules in relation to
be refused or returned to the sender. the processing of personal data. FedEx may, at its sole discretion, process personal data
G. Lithium batteries (UN 3090) that are Primary Non-Rechargeable require pre-approval to for the performance of the services and for those business purposes set forth in the FedEx
ship. This applies to IATA Section IA and Section IB lithium batteries. For details, Privacy Notice at fedex.com. FedEx does not sell any personal information to another
go to fedex.com and enter keyword “lithium batteries.” FedEx Express does not accept business or third party.
UN 3090 and UN 3480 lithium batteries tendered as IATA Section II shipments; they must In relation to any personal data provided by you concerning yourself, your employees
be tendered as fully regulated IATA Section IA or IB. In addition, FedEx Express does not or agents, a recipient, or any third party in connection with a shipment or otherwise, you
accept waste batteries or batteries being shipped for recycling or disposal, including represent that you have complied with applicable data privacy laws, including obtaining
damaged or defective batteries (see IATA variation FX–04). the necessary legal basis for the provision of such data to FedEx and the processing by
H. FedEx may require shippers to hire a trained pack-and-ship vendor to resolve a FedEx of this data as described in the FedEx Service Guide and providing the relevant
problem with an undeliverable dangerous goods shipment. If the recipient refuses individual with all information in connection with the collection, transfer and processing of
a package or freight piece containing dangerous goods, or the package leaks or is such data including the information contained in the FedEx Privacy Notice at fedex.com.
damaged, it will be returned to the shipper if possible. If the shipper refuses to accept FedEx will not be liable for costs, claims, damages and expenses suffered or incurred by
the returned shipment or it cannot be returned because of leakage or damage due to FedEx in connection with the shipper’s failure to comply with the Data Privacy section in
faulty packaging, the shipper is responsible for and agrees to reimburse and otherwise these terms and conditions. You agree to indemnify FedEx in respect of all costs, claims,
indemnify FedEx for all costs, fees, and expenses it incurs in connection with the cleanup damages and expenses suffered or incurred by FedEx in connection with your failure to
and disposal of the package or freight piece. The shipper agrees to indemnify FedEx for comply with this section.
any and all costs, fees and expenses FedEx incurs as a result of the shipper’s failure to
comply with FedEx Dangerous Goods shipping requirements. Declared value for carriage and limits of liability
I. We have the right to refuse any package or freight piece with an odor or any package
that is wet or leaking. If a dangerous goods shipment damages or contaminates any (not insurance coverage)
property, the shipper is solely responsible for and will reimburse and indemnify FedEx The declared value for carriage of any package represents our maximum liability in
for any and all costs, fees and expenses it incurs in connection with the cleanup of such connection with a shipment of that package, including, but not limited to, any loss,
damage or contamination. damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information,
J. Not all FedEx locations accept dangerous goods, and we reserve the right to refuse or misdelivery of information relating to the shipment. It is the shipper’s responsibility to
dangerous goods at any location where they cannot be accepted in accordance with prove actual damages. Exposure to and risk of any loss in excess of the declared value is
applicable law. Dangerous goods shipments, including dry ice, are not allowed at FedEx assumed by the shipper. You may transfer this risk to an insurance carrier of your choice

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(Declared value for carriage and limits of liability
[not insurance coverage], cont.)
through the purchase of an insurance policy. Contact an insurance agent or broker if you whose history, age or rarity contributes to its value. These items include, but are
desire insurance coverage. WE DO NOT PROVIDE INSURANCE COVERAGE OF not limited to, furniture, tableware and glassware.
ANY KIND. 5. Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china,
A. If for any reason the Warsaw Convention or the Montreal Convention (see the Carriage crystal, glass, framed glass, and any other commodity with similarly
Under International Conventions section) does not govern our liability, our maximum fragile qualities.
liability for loss, damage or delay, or any claim with regard to any shipment moving to or 6. Plasma screens.
from the U.S. is limited to US$100, US$9.07 per pound or US$20.00 per kilo, whichever 7. Jewelry, including, but not limited to, costume jewelry, watches and their
is greater, unless you declare a higher value for carriage and pay a greater charge. The parts, mount gems or stones (precious or semiprecious), industrial diamonds,
interpretation of the relevant Convention’s liability limit may vary depending on the and jewelry made of precious metal.
destination country. If the Warsaw Convention as amended by Montreal Protocol No. 4 8. Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts.
applies to your shipment, our liability is limited to 17 Special Drawing Rights (SDRs) per 9. Precious metals, including, but not limited to, gold and silver bullion or dust,
kilo, unless you declare a higher value for carriage and pay the required fee. If the Montreal precipitates, or platinum (except as an integral part of electronic machinery).
Convention applies to your shipment, our liability is limited to 22 SDRs per kilo, unless 10. Stocks, bonds, cash letters or cash equivalents, including, but not limited to, food
you declare a higher value for carriage and pay the required fee. Otherwise, our liability stamps, postage stamps (not collectible), traveler’s checks, lottery tickets, money
is limited to US$9.07 per pound (US$20.00 per kilo) unless you declare a higher value for orders, gift cards and gift certificates, prepaid calling cards (excluding those that
carriage and pay the required fee. require a code for activation), bond coupons, and bearer bonds.
FedEx International Priority Freight and FedEx International Economy Freight 11. Liquor stamps and tax stamps.
shipments have a maximum declared-value limit of US$100,000 to most destinations. 12. Collector’s items such as coins, stamps, sports cards, souvenirs and memorabilia.
FedEx International Broker Select shipments to many countries are allowed to exceed the 13. Guitars and other musical instruments that are more than 20 years old, and
country declared-value-for-carriage limit (but not the FedEx International Priority and customized or personalized musical instruments.
FedEx International Economy maximum of US$50,000 per shipment). 14. Scale models (including, but not limited to, architectural models and dollhouses)
Except as limited below, unless a higher value is declared and paid for, our liability for and prototypes.
each package shipped between Puerto Rico and the U.S. is limited to US$100. For each F. The declared value for carriage cannot be greater than the declared value for customs.
package exceeding US$100 in declared value, an additional amount will be charged. See G. When the sender has not specified the declared value for carriage of each package on
Rates in the FedEx Service Guide for details. an air waybill, but has specified a total declared value for all packages, the declared value
Except as limited below, the declared-value limit for shipments between Puerto Rico for each package will be determined by dividing the total declared value by the number of
and the U.S. is US$50,000 per shipment, rather than US$50,000 per package. packages on the air waybill unless you provide verifiable evidence supporting a different
For packages shipped between Puerto Rico and the U.S., or sent to any international allocation. The declared value of any package in a shipment cannot exceed the declared
location, the declared value for carriage cannot be greater than the declared value value of the total shipment.
for customs. A FedEx Envelope and FedEx Pak to and from Puerto Rico is limited to a H. Notwithstanding anything else in the FedEx Service Guide, we are not liable for
declared value for customs and carriage of US$100. any loss of, damage to or delay, misdelivery or nondelivery of unacceptable shipments,
B. If you declare a higher value for carriage, an additional amount will be assessed for including, but not limited to, cash or currency, nor misdelivery of information.
each US$100 (or fraction thereof) by which the declared value for carriage exceeds the I. Notwithstanding anything else in the FedEx Service Guide, we are not liable for any
US$100 or US$9.07 per-pound liability limitation, whichever is applicable. See Rates loss, damage or delay to any package that is not adequately packaged by the shipper.
in the FedEx Service Guide for details. EVEN IF A HIGHER VALUE IS DECLARED, OUR J. ANY EFFORT TO DECLARE A VALUE IN EXCESS OF THE MAXIMUMS ALLOWED IN
LIABILITY FOR LOSS, DAMAGE OR DELAY OF A SHIPMENT WILL NOT EXCEED ITS REPAIR THE FEDEX SERVICE GUIDE IS NULL AND VOID. OUR ACCEPTANCE FOR CARRIAGE OF
COSTS, ITS DEPRECIATED VALUE OR ITS REPLACEMENT COST, WHICHEVER IS LESS. ANY SHIPMENT BEARING A DECLARED VALUE IN EXCESS OF THE ALLOWED MAXIMUMS
C. The maximum declared value for customs and carriage for the contents of a FedEx DOES NOT CONSTITUTE A WAIVER OF ANY PROVISION OF THE FEDEX SERVICE GUIDE
Envelope or a FedEx Pak, regardless of destination, is US$100 or US$9.07 per pound, AS TO SUCH SHIPMENT.
whichever is greater. Goods with a value (actual or declared) exceeding US$100 should not K. REGARDLESS OF THE DECLARED VALUE OF A PACKAGE, OUR LIABILITY FOR LOSS,
be shipped in a FedEx Envelope or FedEx Pak. DAMAGE, DELAY, MISDELIVERY, NONDELIVERY, MISINFORMATION, ANY FAILURE TO
D. The maximum declared value for customs and carriage for a FedEx international PROVIDE INFORMATION, OR MISDELIVERY OF INFORMATION, WILL NOT EXCEED A
shipment, if other than a FedEx Envelope or FedEx Pak, can be found at fedex.com under SHIPMENT’S REPAIR COST, ITS DEPRECIATED VALUE OR ITS REPLACEMENT COST,
the individual country listing. WHICHEVER IS LESS.
Except as limited below, the maximum declared value per shipment for FedEx L. The shipper is responsible for accurately completing the air waybill or other shipping
International Next Flight is US$50,000. If a FedEx International Next Flight shipment is documents, including completion of the declared-value section. We cannot honor requests
tendered to FedEx palletized or shrinkwrapped as one single unit, the maximum declared to change the declared-value information on the air waybill after tender to FedEx.
value is US$50,000. If more than one FedEx International Next Flight package is shipped M. See the Liabilities Not Assumed section for other limitations and exclusions on
on one air waybill, the declared value for carriage of each package will be determined our liability.
by dividing the total declared value for carriage by the number of packages in the N. Additional restrictions may apply to a shipment if sent pursuant to an airline
shipment; the liability of FedEx for loss or damage will be limited to the actual value interline agreement.
of the package(s) lost or damaged, not to exceed the per-package declared value. O. In the event that FedEx Office procures, accepts tender of, performs, or otherwise
E. Shipments (packages or freight) containing all or part of the following items are undertakes the transportation, delivery or release of a package by FedEx Express,
limited to a maximum declared value for carriage of US$1,000 per shipment or US$9.07 whether directly or indirectly, FedEx Office shall have the benefit of every right, defense,
per pound, whichever is greater. Import of any of the following items may be prohibited limitation and liberty of whatsoever nature contained in these terms and conditions or
by individual countries, and a lower declared-value limitation for a country will control otherwise available to FedEx Express as if such provision were expressly for its benefit.
this stated limitation for such items:
1. Artwork, including any work created or developed by the application of skill, Delivery Signature Options
taste or creative talent for sale, display or collection. This includes, but is not FedEx offers Delivery Signature Options for shippers. Not available for all shipments
limited to, items (and their parts) such as paintings, drawings, vases, tapestries, or to all destinations.
limited-edition prints, fine art, statuary, sculpture and collector’s items. A. Indirect Signature Required. FedEx will obtain a signature in one of three ways:
2. Film, photographic images (including photographic negatives), photographic 1. From someone at the delivery address; or
chromes and photographic slides. 2. From a neighbor, building manager or other person at a neighboring address; or
3. Any commodity that by its inherent nature is particularly susceptible to damage 3. Where available, the recipient can sign a FedEx door tag or utilize other FedEx-
or the market value of which is particularly variable or difficult to ascertain. approved means to authorize release of the package without anyone present.
4. Antiques, or any commodity that exhibits the style or fashion of a past era and If delivery cannot be completed in these ways, FedEx may reattempt delivery.

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(Delivery Signature Options, cont.)

B. Direct Signature Required. FedEx will obtain a signature from someone at the delivery (See the Liabilities Not Assumed and Money-Back Guarantee Policy sections.)
address. If no one is at the address, FedEx may reattempt delivery. H. Payment for duties and taxes will be made by one of the following means at the sole
C. Adult Signature Required. FedEx will obtain a signature from someone at the delivery discretion of FedEx: cash, check (personal or business, provided valid identification is
address who is at least the age of majority in the destination country. Government-issued offered), credit card, money order, traveler’s check, or debit or deferment account. FedEx
photo identification or other identification customarily accepted by local authorities is does not accept prepayment of duties and taxes at the time of shipment.
required. In all cases, if there is no eligible recipient at the delivery address, FedEx may I. We assume no responsibility for shipments abandoned in customs, and such
reattempt delivery. shipments may be considered undeliverable.
D. Shipments to residential addresses may be released without obtaining a signature. J. In the event that we require confirmation of duties and taxes reimbursement
If you require a signature for a residential shipment, select one of the Delivery arrangements from the recipient, we will attempt to contact the recipient no later than 12 p.m.
Signature Options. on the day the shipment is available for customs clearance in the destination country and
E. Choosing a Delivery Signature Option overrides a signature release. inform the recipient of the estimated duties and taxes amount. If an arrangement satisfactory
F. FedEx will assess the delivery signature charge if the shipper requests the Delivery to us is made, the shipment will then be cleared through customs and delivered. If the
Signature Option, even if a signature is not obtained, the option requested is not shipment clears customs by 5 p.m. on the day arrangements are confirmed, delivery will be
available or FedEx is unable to provide a copy of the signature obtained at delivery. scheduled for the next business day by 5 p.m. or the end of the local business day. In the event
G. Also see the Liabilities Not Assumed, Pickup and Delivery, and Routing and Rerouting we have cleared packages on your behalf and you do not have credit arrangements with
sections. FedEx, payment may be required prior to the release of your shipment.

Dimensional weight (volumetric weight) Export control laws

Dimensional-weight pricing is applicable on a per-shipment basis to all shipments in FedEx Express is headquartered in the U.S. and will not transport shipments that violate
customer packaging. FedEx packaging may also be subject to dimensional-weight pricing. U.S. export controls nor export controls in the countries in which we operate, provided
If the dimensional weight exceeds the actual weight, charges based on the dimensional they do not conflict with U.S. law. You are responsible for, and warrant, your compliance
weight will be assessed. Customers who fail to apply the dimensional-weight calculation with all applicable laws, rules and regulations, including, but not limited to, the U.S. Export
to a package may be assessed dimensional-weight charges by FedEx. See the Dimensional Administration Regulations, the U.S. International Traffic in Arms Regulations, the U.S.
Weight description in the Other Transportation-Related Fees and Shipping Information Foreign Assets Control Regulations and applicable export laws and regulations of any
section of the FedEx Service Guide for additional details. country to, from, through or over which your shipment may be transported. You agree,
and warrant, that you will comply with all applicable U.S. government sanctions prohibiting
Duties and taxes the export or re-export of goods, services or technology to countries and regions listed
A. In order to complete clearance of certain items through customs, FedEx may disburse by the U.S. government unilaterally or in coordination with other countries’ sanctions.
duties and taxes as assessed by customs officials on behalf of the payer and assess In addition, no commodities originating or manufactured in any of these countries and
a surcharge for doing so. For all shipments, FedEx may contact the payer and require regions are accepted for transportation anywhere in the world. For a current list of FedEx
confirmation of reimbursement arrangements as a condition to completion of clearance countries and regions served see International Express Package Zones: U.S. Export and
and delivery, and at our sole discretion, require payment of duties and taxes before release U.S. Import in the FedEx Service Guide or go to fedex.com/internationalpackages.
of the shipment to the recipient. Any FedEx Returns service shipments that are forwarded to a third country must also
B. FedEx only provides estimates of customs duties and taxes through the Estimate comply with the export control requirements of the country of first departure. You agree
Duties and Taxes feature on FedEx Global Trade Manager at fedex.com. Final duties and to furnish such information and complete and attach to the air waybill such documents as
taxes may vary. necessary to comply with such laws, rules and regulations.
C. In the event the accuracy or propriety of duties and taxes assessed on a shipment is In addition, unless licensed or authorized by the relevant government agency or
disputed, FedEx or its designated broker may review the shipping documents tendered otherwise permitted under applicable laws, you specifically warrant that you will not tender
with the shipment. If FedEx determines that the duties and taxes were properly assessed, any shipments to us if you or any of the parties involved in the shipment are listed on any
the shipper agrees to pay the duties and taxes. of the export controls or sanctions lists published and maintained by: the U.S. Department
D. In the event we disburse duties, taxes or other fees to a customs agency, including of Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce, Bureau of
the U.S. Merchandise Processing Fee, on behalf of the payer, the payer will be assessed Industry and Security; the U.S. Department of State, Directorate of Defense Trade Controls;
an ancillary clearance service fee based on a flat rate or a percentage of the total amount the United Nations Sanctions Committees; the European Union Council; and any other
disbursed. This ancillary clearance service fee will vary depending upon the destination relevant authority. In addition, you agree and warrant that you will not attempt to ship
country. to any entity owned by any party, in the common ownership interest determined by the
E. If the sender fails to designate a payer on the air waybill, duties and taxes will relevant listing authority, subject to U.S. government economic sanctions.
automatically be billed to the recipient where allowed. Bill Sender Duties and Taxes and Any shipments requiring a U.S. Department of State license or authorization, or requiring
Bill Third Party Duties and Taxes are options available only for deliveries to specified a U.S. Drug Enforcement Administration export permit, and certain in-bond shipments, must
locations (call FedEx Express International Customer Service at 1.800.463.3339 and say be shipped using our FedEx International Controlled Export service option, only available
“international services”). with FedEx International Priority, FedEx International Priority Freight or FedEx International
F. REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, THE SENDER IS Priority DirectDistribution services. For further information, go to the FedEx International
ULTIMATELY RESPONSIBLE FOR PAYMENT OF DUTIES AND TAXES AND ALL FEES AND Controlled Export section on fedex.com/en-us/service-guide/special-handling-services.html.
SURCHARGES RELATED TO OUR DISBURSEMENT OF DUTIES AND TAXES IF PAYMENT IS You agree to identify any shipments requiring any other U.S. government export
NOT RECEIVED. If a recipient or a third party from whom reimbursement confirmation is license or permit, and shipments subject to such pre-export regulatory controls and
required refuses to pay the duties and taxes upon request, we may contact the sender. If provide us with information and all necessary documentation to comply with the
the sender refuses to make satisfactory arrangements to reimburse FedEx, the shipment applicable U.S. laws and regulations. You are responsible at your expense for determining
may be returned to the sender (in which case, sender will be responsible both for original U.S. export licensing or permitting requirements for a shipment, obtaining any required
and return charges), or placed into a general order warehouse or a customs-bonded U.S. export licenses or permits, and ensuring that the consignee is authorized as required
warehouse, or considered undeliverable. by the applicable laws and regulations of the origin country, destination country, and
If transportation charges for a shipment are billed to a credit card, FedEx reserves the any country(s) asserting jurisdiction over the goods. Further, you are responsible for
right to also settle uncollected duties and taxes charges associated with that shipment to ensuring that the end-use or end-user of the items shipped does not violate any specific
the credit card account. control policies restricting certain types of exports, reexports and transfers of specifically
G. If FedEx cannot obtain satisfactory confirmation of arrangements to reimburse it for enumerated items subject to the U.S. Export Administration Regulations.
amounts to be disbursed for duties and taxes, a shipment might be delayed. Such delays, We assume no liability to you or any other person for any loss or expense — including,
or any other failure to comply with these conditions, constitute liabilities not assumed and but not limited to, fines and penalties — if you fail to comply with any export laws, rules
are not service failures. Accordingly, they are not covered by the money-back guarantee. or regulations.

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Extra-large packages examples of natural disasters), conditions that present a danger to our personnel,
and disruption or failure of communication and information systems (including, but
Extra-large packages are pieces weighing less than 151 lbs. (or destination country
not limited to, our systems).
limit) that exceed 130 inches (or destination country limit) in length and girth combined.
E. Our compliance or noncompliance with verbal or written delivery instructions from the
These pieces may be refused, or at our sole discretion may be considered as FedEx
sender, recipient or persons claiming to represent the shipper or recipient.
International Priority Freight or FedEx International Economy Freight shipments once
F. Our compliance or noncompliance with any request to intercept a shipment in transit,
accepted by us. Dimensional-weight pricing is applicable on a per-shipment basis for
or to prevent delivery.
extra-large packages. The chargeable weight is the greater of the actual weight or
G. Damage or loss of articles packaged and sealed by the sender or by person(s) acting
dimensional weight for extra-large packages and is applied on a per-shipment basis.
at the sender’s direction, provided the seal is unbroken at the time of delivery, the
The total shipment is subject to a minimum billable weight of 151 lbs. multiplied by
package retains its basic integrity, and the recipient accepts the shipment without
the number of freight handling units.
noting the damage on the delivery record.
H. Our inability or failure to complete a delivery, or a delay to any delivery, due to acts
Fuel and other surcharges or omissions of customs or other regulatory agencies.
We reserve the right to assess fuel and other surcharges on shipments without notice. I. Delays in delivery caused by adherence to FedEx policies regarding the payment of
The duration and amount of any surcharge will be determined at our sole discretion. duties and taxes or other charges.
By tendering your shipment to FedEx, you agree to pay the surcharges, as determined J. Our inability to provide a copy of the delivery record or a copy of the signature
by FedEx. The fuel surcharge rate, if applicable, is available on fedex.com. obtained at delivery.
K. Erasure of data from or the loss or irretrievability of data stored on magnetic
Inspection of shipments and identification requirement tapes, files or other storage media, or erasure or damage of photographic images or
We may, at our sole discretion, open and inspect any shipment without notice. soundtracks from exposed film.
Governmental authorities may also open and inspect any shipment at any time. We L. The loss of any personal or financial information including, but not limited to, social
may, at our sole discretion, require the shipper to provide their government-issued security numbers, dates of birth, driver’s license numbers, credit card numbers and
photo identification prior to tendering a package to FedEx. financial account information.
M. Our failure to honor package-orientation graphics (e.g., “up” arrows, “this end up”
Liabilities not assumed markings), “fragile” labels or other special directions concerning packages.
FEDEX EXPRESS WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE N. Your failure to ship goods in packaging approved by us prior to shipment where such
DECLARED VALUE OR US$100 OR THE AMOUNT SET BY THE MONTREAL OR WARSAW prior approval is recommended or required.
CONVENTIONS (AS AMENDED), WHICHEVER IS GREATER, FOR CARRIAGE OF A SHIPMENT O. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes,
ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for
IN THE FEDEX SERVICE GUIDE, WHETHER OR NOT FEDEX EXPRESS KNEW OR SHOULD HAVE specimens and glass containers such as those used in laboratory test environments.
KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED. P. Our failure to notify you of any delay, loss or damage in connection with your
In no event shall FedEx Express, including, without limitation, agents, contractors, shipment or any inaccuracy in such notice.
employees and affiliates, be liable for any special, incidental or consequential damages, Q. Shipments released without obtaining a signature at residential addresses. (See the
including, without limitation, loss of profits or income, whether or not FedEx Express had Delivery Signature Options section.)
knowledge that such damages might be incurred. R. Shipments released without obtaining a signature at nonresidential addresses when
If we inadvertently accept a shipment with a destination city or cities that we do not release has been authorized by the shipper or recipient. (See the Delivery Signature
serve in a country to which FedEx Express international services are provided, we may Options section.)
attempt to complete the delivery. However, we will not be liable and we will not provide S. Failing to obtain the signature option requested for shipments using Delivery
any proof of delivery. The delivery commitment listed for such country will not apply, and Signature Options. (See the Delivery Signature Options section.)
the applicable rate will be the highest for that country plus the maximum extended service T. Our failure or inability to attempt to contact the sender or recipient concerning
area surcharge. In these cases, the money-back guarantee applies only to the portion of an incomplete or inaccurate address or other recipient information; incorrect, incomplete,
the transportation provided directly by us. inaccurate or missing documentation; payment of duties and taxes necessary to release a
We will not be liable or responsible for loss, damage or delay caused by events we shipment; or an incomplete or incorrect customs broker’s address.
cannot control. U. The failure to properly designate a delivery address as a Residential Delivery or
We will not be liable for, nor will any adjustment, refund or credit of any kind be given Commercial Delivery, including delivery addresses that were processed through any
as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to address verification function or program.
provide information caused by or resulting in whole or in part from: V. Any package where FedEx records do not reflect that the package was tendered to
A. The act, default or omission of any person or entity, other than FedEx, including those FedEx by the shipper.
of any local, state or federal government agencies. W. The shipper’s failure to delete all shipments entered into a FedEx self-invoicing
B. The nature of the shipment, including any defect, characteristic or inherent vice of system, internet shipping device or any other electronic shipping method used to ship
the shipment. a package, when the shipment is not tendered to FedEx. If you fail to do so and seek a
C. Your violation of any of the terms and conditions contained in the FedEx Express refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice
Terms and Conditions, as amended or supplemented, or on an air waybill, standard Adjustments/Overcharges in the Billing section. FedEx is not liable for any refund, credit or
conditions of carriage, tariff or other terms and conditions applicable to your shipment, adjustment unless you comply with those notice provisions.
including, but not limited to, the improper or insufficient packing, securing, marking X. Your use of an incomplete, inaccurate, or invalid FedEx account number or your
and addressing of shipments, or use of an account number not in good credit standing, failure to provide a valid FedEx account number in good credit standing in the billing
or failure to give notices in the manner and time prescribed. instructions on shipping documentation.
D. Perils of the air, public enemies, criminal acts of any person(s) or entities Y. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other
including, but not limited to, acts of terrorism, public authorities acting with actual items when not enclosed in outer packaging, or other general shipping containers caused
or apparent authority, authority of law, local disputes, civil commotion, hazards by adhesive labels, soiling or marking incidental to transportation.
incident to a state of war, local, national or international weather conditions (as Z. The shipment of perishables or commodities that could be damaged by exposure to
determined solely by us), local, national or international disruptions in air or ground heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants
transportation networks (as determined solely by us), strikes or anticipated strikes and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture.
(of any entity, including, but not limited to, other carriers, vendors or suppliers), AA. The shipper’s failure to provide accurate delivery address information.
labor disruptions or shortages caused by pandemic conditions or other public health BB. Damage to computers, or any components thereof, or any electronic equipment when
event or circumstances, natural disasters (earthquakes, floods and hurricanes are shipped in any packaging other than:

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(Liabilities not assumed, cont.)

1. The manufacturer’s original packaging, which is undamaged and has retained Live animals
a good, rigid condition.
FedEx Express does not accept live-animal shipments as part of its regular-scheduled
2. Packaging that is in accordance with the FedEx packaging guidelines available
service and does not transport household pets such as dogs, cats, birds and hamsters.
online at fedex.com/packaging.
FedEx Express may accept certain shipments of live animals such as horses, livestock
3. FedEx laptop packaging, for shipments of laptop computers.
and zoo animals (to and from zoo locations only) on an exception basis if approved and
4. FedEx small electronic device packaging, for shipments of cell phones, handheld
coordinated by the FedEx Animal Desk (call 1.800.405.9052).
computers, MP3 players and similar items.
5. FedEx tablet packaging, for shipments of tablet computers.
CC. Any shipment containing a prohibited item. (See the Prohibited Items section.)
Money-back guarantee policy
We offer a money-back guarantee for our services.1 This guarantee can be suspended,
DD. Our provision of packaging, advice, assistance or guidance on the appropriate
modified or revoked at our sole discretion without prior notice to you.
packaging of shipments does not constitute acceptance of liability by FedEx unless
A. Money-Back Guarantee. For U.S.-based payers, we will, at our option, and upon
such advice, assistance or guidance has been approved in writing by FedEx Packaging
request, either refund or credit to the applicable invoice only your transportation charges if
Design and Development and the writing expressly accepts liability in the event of a
we deliver a shipment 60 seconds or more after the applicable delivery commitment time.
damaged shipment.
The money-back guarantee applies to shipments tendered using the following services:
EE. Failing to meet our delivery commitment for any shipments with an incomplete
FedEx International First, FedEx International Next Flight, FedEx International Priority,
or incorrect address. (See the Undeliverable Shipments section.)
FedEx International Priority Freight, FedEx International Economy, FedEx International
FF. Failing to deliver or not attempting to deliver a package within the delivery
Economy Freight, FedEx International Priority DirectDistribution, FedEx International
commitment time, if the shipper or recipient requested a later delivery or informed
Priority DirectDistribution Freight and FedEx International Premium. It does not apply to
FedEx that the recipient location is closed during the originally scheduled delivery time.
FedEx International MailService. This money-back guarantee is your exclusive remedy in
GG. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
the event of a service failure for the recovery of all or any portion of the FedEx charges for
HH. Loss or damage to alcohol shipments unless an approved packaging type is used
or FedEx Packaging Design and Development has preapproved your packaging prior to a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of
shipment. See the Alcoholic Beverages section for further information. charges for a service failure. There are no delivery commitments for shipments on which
II. Dangerous goods shipments that the shipper did not properly declare, including the money-back guarantee is suspended.
proper documentation, markings, labels and packaging. FedEx Express will not pay a B. Limitations. The following limitations apply:
claim on undeclared or hidden dangerous goods and the FedEx Money-Back Guarantee 1. Credits for transportation charges will be applied to the payer’s account only,
and refunds will be made payable to the payer only.
does not apply.
2. At the sole discretion of FedEx, the money-back guarantee may not be honored
JJ. FedEx will not be liable for the failure to provide any services or service options where
when the request is made by, or the information utilized to determine the status of
our records do not reflect that the services or service options were selected by the shipper.
the package is determined by, a third party other than the payer of the charges.
KK. Your use of FedEx customer automation systems or software versions that are
3. Only one refund or credit is permitted per package. In the case of multiple-piece
no longer supported by FedEx, or your failure to update or upgrade FedEx customer
shipments, this money-back guarantee applies to each package in the shipment.
automation hardware or software as provided or directed by FedEx from time to time.
If a service failure occurs for any package within the shipment, a refund or credit
Limitations on legal actions will be given only for the portion of the transportation charges applicable to
that package. For FedEx International Priority DirectDistribution and FedEx
In the event that the Warsaw Convention, as amended, or Montreal Convention does
International Priority DirectDistribution Freight, the money-back guarantee is
not prescribe limitations on legal actions, the following will apply.
prorated based on the number and weight of packages within the shipment where
Any right you might have to damages, refunds, credits, recovery of reliance
delivery is not completed by the service commitment.
interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal
4. A credit or refund under our money-back guarantee policy will be applied only
or equitable relief whatsoever against us under any cause of action arising from the
against charges for the shipment giving rise to the credit.
transportation of any package pursuant to the FedEx Service Guide shall be extinguished
5. An exact delivery commitment time can be obtained only by telephoning
unless you file an action within one year from the date of delivery of the shipment or from
International Customer Service and supplying us with all of the following:
the date on which the shipment should have been delivered.
1. Commodity being shipped
Any right that you might have to damages, refunds, credits, recovery of reliance
2. Date of the shipment
interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or
3. Exact destination
equitable relief whatsoever against us under any cause of action arising from the
4. Weight of the shipment
transportation of any package pursuant to the FedEx Service Guide shall be extinguished
5. Value of the shipment
unless you first comply with all applicable notice periods and requirements in these terms
Any transit time published in the FedEx Service Guide or elsewhere, or quoted by
and conditions including, but not limited to, the periods and requirements for providing
Customer Service without the above five required facts, is only an estimate and
notice under the Billing, Claims and Money-Back Guarantee Policy sections. You and
is not a stated delivery commitment time. You agree that our records regarding
we understand that timely and complete compliance with such notice periods and
quoted delivery times will constitute conclusive proof of any such quotes.
requirements is a contractual condition precedent to your right to any relief whatsoever,
6. If a delivery later than the original delivery commitment time is requested by
and you must plead compliance with those conditions precedent on the face of any
the shipper or recipient before the first delivery attempt is made, the delivery
complaint that you file against us. You and we agree that FedEx cannot be considered to
commitment time for application of the money-back guarantee policy will be
have breached any obligation to you unless or until we wrongfully deny a claim submitted
adjusted to account for the requested delivery date and/or time. However, the
to us pursuant to the notice periods and requirements contained in these terms and
money-back guarantee may not apply to certain shipments for which the
conditions. Finally, you and we agree that you will comply with applicable notice periods
recipient has requested to modify or customize delivery through methods
and requirements even if you believe that such compliance will not result in relief from us or
approved by FedEx.
if you lack knowledge regarding whether such compliance will result in relief from us.
7. If the shipper or recipient informed FedEx that the recipient location is closed on
You agree that you will not sue us as a class plaintiff or class representative, join as
a certain day or at a certain time, the delivery commitment time for application
a class member, or participate as an adverse party in any way in a class-action lawsuit
of the money-back guarantee policy will be the next business day at the delivery
against us. Nothing in this paragraph, however, limits your rights to bring a lawsuit as an
commitment time for the service originally selected.
individual plaintiff.
8. This money-back guarantee does not apply to requests for invoice adjustment
To the extent that any court finds that state rather than federal law applies to any
based on overcharges (see the Billing section) or shipments to P.O. box addresses
provision of this contract, the controlling law is the substantive law of the state in which
acceptable for delivery (see the Post Office Box Addresses section).
you tendered your shipment to us.
9. The money-back guarantee for shipments destined for our extended service areas
The performance of any services does not make us an agent of the shipper or any third
applies only to the portion of the transportation provided directly by us.
party for any purpose.

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(Money-back guarantee policy, cont.)

10. This money-back guarantee applies only to transportation charges paid by 2. Your notification of a service failure must include your FedEx account number,
U.S.-based payers and does not apply to duties, taxes or other charges, including if any; the FedEx tracking number; and the date of the shipment.
ancillary clearance service fees. 3. All requests for refund or credit of transportation charges must be received via
11. Holidays in international locations will affect our transit times. Contact one of the approved channels within 15 calendar days of the invoice date or
International Customer Service for information on delivery commitments that within 15 calendar days from the ship date if you are paying by credit card or
may be affected due to the observance of these holidays. Deliveries normally in advance by cash, check or money order.
scheduled to be made on the day of holiday observance will be rescheduled 4. A partial payment against an invoice is not considered a request for invoice
for delivery on the next business day. The delivery commitment for application adjustment or notice of a refund request. A notification of the reason for an
of the money-back guarantee policy will be extended for a period equal to the unpaid charge with your payment is not considered a request for an invoice
length of the holiday. adjustment or notice of a refund request if the reason relates to a service failure.
12. If the sender or recipient specifies a customs broker other than FedEx or the 1
Offer void where prohibited by law.
broker selected by FedEx (where this service is available), notification may
be given to the broker by 12 p.m. on the first business day the shipment is Package Consolidators (including FedEx Authorized
available for customs clearance in the destination country, and such notification
constitutes timely delivery.
ShipCenter locations, and FedEx ShipSite locations at
13. For FedEx International Next Flight service, the quoted delivery time may be Office Depot and OfficeMax)
changed for many reasons, including, but not limited to, the following: flight FedEx cannot accept a consolidation under FedEx Express international services or
delays or cancellations due to air traffic control, weather or mechanical FedEx International Broker Select from a forwarder, unless the shipper:
problems. If the delivery commitment is changed, the money-back guarantee a. Is a FedEx Authorized ShipCenter or FedEx ShipSite location, or
will only be applicable to the latest quoted delivery time. b. Ships using FedEx International Airport-to-Airport, or
C. Exceptions. FedEx will not be obligated to refund or credit your transportation charges if: c. Ships using FedEx International Express Freight, or
1. We provide you with proof of timely delivery, consisting of the date and time of d. Ships using FedEx International Premium.
delivery and, if applicable, the name of the person who signed for the shipment, In addition, Package Consolidators are responsible for complying with all applicable
or service-exception information reflecting that the failure to deliver timely requirements in these terms and conditions including, but not limited to, customs and
resulted from circumstances described under the Liabilities Not Assumed section. other legal requirements applicable to packages tendered for international transportation.
2. The service failure resulted, in whole or in part, from any of the circumstances If you tender packages to a Package Consolidator instead of to us directly, the
described under the Liabilities Not Assumed section. following limitations apply:
3. The payer’s FedEx account number was not in good credit standing, or payment A. Package Consolidators are not agents of FedEx, and we are not responsible for any
instructions were invalid, and delivery was delayed until payment arrangements errors or omissions made by them.
were secured. B. Package Consolidators may submit claims for refunds or credits for shipping charges
4. The shipment was scheduled for delivery on the Wednesday immediately prior under the money-back guarantee policy. Neither the person or entity tendering the
to Thanksgiving via any FedEx Express international or FedEx Express Freight package to the Package Consolidator nor the recipient is eligible for refunds or credits
international service, and was delivered within 90 minutes of the published under the money-back guarantee policy.
delivery commitment time for the selected service and destination. C. In order for a Package Consolidator to receive packaging supplies from FedEx, the
5. The shipment was scheduled for delivery during the seven calendar days before Package Consolidator must first enter into a Packaging and Pricing Agreement or a FedEx
Christmas Day via any FedEx Express international or FedEx Express Freight Authorized ShipCenter Agreement with FedEx.
international service, and was delivered by the end of the day on the published D. Package Consolidators may charge FedEx Retail Rates for FedEx shipping services,
delivery commitment date for the selected service and destination. but they are not required to. Package Consolidators set their own rates for reselling
6. The shipment was undeliverable or returned. FedEx services.
7. The shipment contained dangerous goods or dry ice. E. FedEx assumes no liability, other than to the Package Consolidator, for lost, damaged
8. The shipment was delayed due to an incorrect address or to the unavailability or delayed shipments tendered to a Package Consolidator, as the Package Consolidator
or refusal of an appropriate or eligible person to accept delivery or sign for is the shipper of these packages. Package Consolidators are independently owned and
the package. operated businesses.
9. The shipment was delayed due to customs or regulatory delays, including, but F. See the Package Consolidator representative for information regarding rates and
not limited to, any delays resulting from compliance with advance notice or prior services and the terms and conditions of carriage. Inquiries or claims regarding shipments
notice requirements. tendered to a Package Consolidator must also be directed to the Package Consolidator.
10. The delay in delivery was caused by adherence to FedEx policies regarding G. As directed by FedEx, Package Consolidators must require a government-issued photo
the payment of duties and taxes prior to customs clearance or at delivery. ID to validate the identity of their customer and must keep a record of the name and
11. Incorrect FedEx tracking numbers were applied to the subject package or address on the ID of their customer for each package.
shipment by customers using FedEx electronic shipping devices.
12. Complete recipient information was not provided at the time of tender to FedEx. Package tracking/tracing
Complete recipient information must be provided on either the air waybill or Tracing of international packages is available upon request. Call FedEx International
through any FedEx electronic shipping device. Customer Service at 1.800.463.3339 (say “international services”) and a tracing specialist
13. You did not book an international freight shipment as required. will assist you. To trace your package, you must have all of the following information when
D. Refund or Credit Requests. To qualify for a refund or credit due to a service you call us:
failure, you must notify us of the service failure and request a refund or credit of your A. Air waybill number.
transportation charges in compliance with the conditions listed below. If you do not B. Date of shipment.
comply with these conditions, you are not entitled to receive a refund or credit and cannot C. Recipient’s name and address.
recover compensation for a service failure in any lawsuit. D. Number of packages and total weight of shipment.
1. You may request a refund or credit of transportation charges due to a service E. Contents and value of shipment.
failure in the following ways: F. Your name and phone number, so we can call you back.
a. Use our internet application FedEx Billing Online at fedex.com if you are a
registered user; or Packaging and marking
b. Submit your request through the invoice adjustment feature at fedex.com; or A. You must comply with all applicable laws (including, but not limited to, local, state,
c. Submit the request via our telephone invoice adjustment system at federal and international laws), including those governing packing, marking and labeling
1.800.463.3339 (say “billing”). for all shipments.

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(Packaging and marking, cont.)

B. It is the responsibility of the sender to properly complete the air waybill. The Perishables
sender’s address on an air waybill or electronic shipping device must show the country
Shipments containing perishable articles must be packaged for a minimum transit time of
in which the shipment is tendered to FedEx.
at least 24 hours greater than our delivery commitment time for the shipment. Shipping
C. All packages must be prepared and packed by the shipper for safe transportation with
perishable articles over a weekend or holiday is discouraged, and packaging
ordinary care in handling in an express-transportation environment. Any articles susceptible
such shipments for longer transit times is required. We recommend that you ship
to damage as a result of conditions that may be encountered in transportation, such
perishable items via FedEx International First, FedEx International Priority or FedEx
as changes in temperature or atmospheric pressure, must be adequately protected by
International Priority Freight and have your proposed packaging evaluated by FedEx
proper packaging. FedEx assumes no liability for perishables or commodities that could be
Packaging Design and Development. Information on how to submit your packaging for
damaged by exposure to heat or cold. Each shipment must be legibly and durably marked
evaluation is available at fedex.com/packaging. Some perishables are prohibited from
with the name, address and ZIP code/postal code of both the shipper and recipient.
shipment (see the Prohibited Items section). For non-prohibited perishable shipments,
Packages cannot be wrapped in kraft paper.
your failure to use proper packaging releases us from any liability for spoiled perishables
D. You must use packaging in new or like-new condition. All packaging must be large
that we would otherwise assume (see the Liabilities Not Assumed section).
enough to allow cushioning on top, bottom and sides. Contents must be properly packaged
to eliminate shifting.
To be in like-new condition:
Pharmaceuticals
Shipments of pharmaceuticals will only be accepted when tendered in accordance with
• Packaging must not have any holes, tears, dents or creases.
applicable local, state, federal and international laws. The shipper is responsible for
• B  oxes must have no crushed corners.
compliance with all applicable laws. Controlled shipments moving under U.S. Drug
• A  ll previous shipping labels and barcodes must be covered or concealed.
Enforcement permits must be shipped using the FedEx International Controlled Export
All flaps, seams and edges must be securely sealed with a minimum 2-inch-wide
service option or FedEx air cargo services.
packing tape.
Items that cannot be packed into cartons (such as auto tail pipes, mufflers, tires and
rims) must have all sharp edges and protrusions wrapped, and the address label must be Pickup and delivery
secured using the tie-on tag or the tire/crate label provided by FedEx (or you may secure A. We provide delivery service at no additional charge to international destinations within
it by wrapping pressure-sensitive tape completely around the object). Briefcases, luggage, primary service areas.
garment bags, aluminum cases, plastic cases, computer cartons or similar types of items B. Agents are utilized for deliveries to points in extended service areas (ESAs). Depending on
whose outer finish might be damaged by adhesive labels, soiling, marking or other the final destination, an ESA surcharge per shipment may be applied for U.S. export
types of surface damage that is normal with ordinary care in handling should be placed shipments; see Rates in the FedEx Service Guide for details. Please call FedEx International
in a protective container for shipment. Casters, wheels and rollers must be removed or Customer Service to determine if your shipment will be subject to an ESA surcharge.
packaged. C. We do not offer a restricted-delivery service and may deliver to someone other
E. Expanded polystyrene foam coolers must be shipped inside a sturdy outer container than the person or entity named as the recipient. We also may make an indirect delivery.
unless tested and approved for acceptance by FedEx Packaging Design and Development. Indirect delivery is a completed delivery to an address or location other than the address
Information on how to submit your packaging for testing is available at fedex.com/ on the air waybill. Package addresses must include the complete street address and
packaging. Expanded polystyrene foam coolers containing blood, urine and other telephone or telex number of the recipient.
noninfectious liquid clinical specimens must be shipped inside a sturdy outer packaging. D. Shipments to hotels, hospitals, government offices or installations, university campuses,
F. FedEx does not recommend the use of wet ice (frozen water) as a refrigerant. or other facilities that utilize a mailroom or other central receiving area will be delivered to the
Packages containing wet ice must be prepared to prevent the leakage of any liquid, central receiving area, unless otherwise authorized and approved by FedEx.
regardless of package orientation. For additional wet-ice packaging requirements, refer to E. Any person scheduling a pickup other than the sender must provide a FedEx account
the packaging guide Packaging Perishable Shipments at fedex.com/packaging. number in good credit standing, otherwise the pickup must be scheduled by the sender.
G. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be We require a minimum of two hours from the time the shipment(s) will be ready to make
returned to the sender if possible. If the sender refuses to accept the returned shipment the pickup. (Contact FedEx International Customer Service for the specific lead times
or it cannot be returned because of leakage, or damage due to faulty packaging, the required.) Repeated pickup attempts without packages being ready may result in the
shipper is responsible for and will reimburse FedEx for all costs and fees of any type cancellation of pickup privileges.
connected with the legal disposal of the shipment, and all costs and fees of any type F. If we inadvertently accept a shipment with a destination city not served in a country to
connected with cleanup of any spill or leakage. which FedEx International Priority is provided, we may attempt to complete the
H. FedEx reserves the right to request a shipper to submit a representative sampling of delivery. However, certain limitations will apply. (See the Liabilities Not Assumed section.)
the packaging for inspection and testing. If the shipper fails to comply with our request to G. FedEx International Priority Freight or FedEx International Economy Freight shipments
inspect and test the packaging, or the sampling fails FedEx testing, FedEx will not be liable picked up or delivered to H3 areas will be picked up or delivered via cartage agents and
for any damages due to improper packaging. a special handling fee will apply; see Rates in the FedEx Service Guide. Freight pickup and
I. FedEx may issue written notice to you if you repeatedly fail to adhere to FedEx’s delivery is not available on weekends (except in offshore locations where standard business
packaging requirements due to your pattern or practice of insufficient packaging. Claims for days vary) for FedEx International Priority Freight and FedEx International Economy Freight.
damage or loss associated with an identified pattern or practice of insufficient packaging H. Proof of pickup is available upon request. You must provide the pickup number or
will be denied. Any such claim filed related to your shipments will not be paid, regardless FedEx tracking number (also known as the air waybill number). We will not provide proof
of which party files the claim, unless the claimant can establish that the loss or damage of pickup unless you provide this information.
did not result from a failure to use proper packaging. FedEx will continue to deny such I. At our sole discretion, we may refuse to pick up or deliver a shipment (package
claims until we determine that you have ceased the pattern or practice of failing to adhere or freight), or use alternative pickup or delivery arrangements, to maintain the safety
to the packaging requirements. Nothing in this paragraph is intended to limit FedEx’s right of our employees and in cases in which we believe that our services may be used in
to deny a claim where the shipment in dispute is found to have improper packaging. violation of local, state, federal or international laws.
J. Information on how to submit your packaging for testing or evaluation, and tips on J. Additional charges may apply for late-hours, weekend or holiday pickup and delivery.
packaging specific commodities (including automotive and mechanical parts, computers K. The delivery commitment for FedEx International Next Flight service will be the
and perishables), are available at fedex.com/packaging. delivery time quoted to each customer. The quoted delivery time will vary for each
K. For international freight shipments, freight must be on a skid, pallet or other shipment and will depend on the availability of suitable commercial airline flights.
forkliftable base. Boxes should be stacked squarely on the skid without hanging over the A quoted delivery time may be changed for a variety of reasons, including, but not
edge, and the weight should be distributed evenly on the skid to avoid excess weight being limited to, flight delays or cancellations due to air traffic control, weather or mechanical
placed on materials inside the cartons. Use 70-gauge stretchwrap and pass a problems. In the event of the occurrence of any of the foregoing, the FedEx International
minimum of two bands (tightly secured) through the skid voids and around all cartons. Next Flight Service Desk shall quote a new delivery time to the shipper and recipient (if
L. FedEx account holders may order supplies via fedex.com or by calling 1.800.463.3339 requested by the shipper) by telephone or by customer-reasonably-requested method; this
(say “order shipping supplies”).

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International shipments (U.S. edition)

(Pickup and delivery, cont.)

new delivery time shall then become the quoted delivery time. Two attempts will be made to 18. Shipments1 being processed under:
reach the shipper and two attempts to reach the recipient (if requested by the shipper). Any a. Duty drawback claims unless advance arrangements are made.
such change in the quoted delivery time will be logged in to the tracking system. b. Temporary Import Bonds — acceptable under the FedEx International Broker
L. In order to facilitate delivery or release of a shipment, FedEx may, at its sole discretion, Select option, for initial import only.
contact the recipient to obtain delivery instructions, or to notify them that a delivery is c. U.S. State Department licenses.
scheduled, that a delivery has been completed or that a shipment is available for pickup d. Carnets.
at a Hold at Location facility. Where available, FedEx may also permit recipients to request e. U.S. Drug Enforcement Administration export permit.
modification or customization of delivery through methods approved by FedEx. f. Letters of Credit. Shipments subject to Letters of Credit are generally
M. At its discretion, FedEx may not deliver or attempt delivery within the delivery prohibited, with the exception of shipments subject to Letters of Credit
commitment time of the service requested, if the shipper or recipient requested a later calling for a “courier receipt,” as defined by Article 25 of UCP 600, shipped
delivery or informed FedEx that the recipient is closed during the delivery commitment using the FedEx Expanded Service International Air Waybill.
time. In this situation, charges will be assessed based on the service initially selected by g. Certificate of Registration shipments (CF4455).
the shipper. The shipper or payer is responsible for communicating with the recipient 19. Hazardous waste. This includes, but is not limited to, used hypodermic needles or
regarding requested later delivery times and is responsible for knowing the days and syringes transported for sterilization, recycling, disposal or for any other purpose,
times that the recipient location can accept FedEx deliveries. or other medical waste.
N. If a shipper tenders packages that substantially exceed the number, type, size 20. Shipments that may cause damage to, or delay of, equipment, personnel or
and/or weight of packages tendered on average for the location by the shipper other shipments.
throughout the year, FedEx may accept such packages but, at its sole discretion, 21. Shipments that require us to obtain any special license or permit for
suspend the FedEx Money-Back Guarantee, if applicable, or adjust commitment times. transportation, importation or exportation.
O. We reserve the right to assess a Residential Delivery surcharge on any shipment 22. Shipments or commodities whose carriage, importation or exportation is
delivered to a home or private residence, including locations where a business is operated prohibited by any law, statute or regulation.
from a home, or on any shipment in which the shipper has designated the delivery address 23. Counterfeit goods, including, but not limited to, goods under a trademark that is
as a residence, including shipments where the delivery location has been designated as identical to or substantially indistinguishable from a registered trademark, without
Residential Delivery in error. the approval or oversight of the registered trademark owner (also commonly
referred to as “fake goods” or “knock-offs”).
Post office box addresses 24. Tobacco and tobacco products, including but not limited to cigarettes, cigars,
You may use post office box addresses for certain international locations, including loose tobacco, smokeless tobacco, hookah or shisha.
shipments to Puerto Rico, but you must include a valid telephone, fax or telex number 25. Electronic cigarettes and their component parts, any other similar device that
on the air waybill. FedEx cannot deliver to U.S. military post office box addresses such as relies on vaporization or aerosolization, and any noncombustible liquid or gel,
APO, FPO and DPO. regardless of the presence of nicotine, that can be used with any such device.
(Effective March 1, 2021)
Prohibited items 26. Marijuana, as defined by U.S. federal law, 21 U.S.C. 802(16), including marijuana
intended for recreational or medicinal use and marijuana-derived cannabidiol
You are prohibited from tendering the following items for shipment to any international
(“CBD”); any product with any amount of tetrahydrocannabinols (“THC”), except as
destinations unless otherwise indicated, and you agree not to do so. (Additional
set out in 21 CFR 1308.35; and synthetic cannabinoids.
restrictions may apply depending on destination. Various regulatory clearances in
27. Raw or unrefined hemp plants, or their subparts (including, but not limited to, hemp
addition to customs clearance may be required for certain commodities, thereby
stalks, hemp leaves, hemp flowers and hemp seeds), except as set out in 21 CFR
extending the transit time.)
1308.35.
1. APO/FPO/DPO addresses.
28. Any substance that has not been approved for a medical use by the U.S. Food and
2. C.O.D. shipments.
Drug Administration and also has been listed as a Drug or Chemical of Concern
3. Human corpses, human organs or body parts, human and animal embryos, or
by the U.S. Drug Enforcement Administration, including, but not limited to, kratom
cremated or disinterred human remains.
and Salvia divinorum.
4. Explosives. (Class 1.4 explosives are acceptable for carriage to Canada, Germany,
29. Shipments with a declared value for customs in excess of that permitted for a
France, Japan, United Arab Emirates and United Kingdom. Note: United Arab
specific destination. (See the Declared Value for Carriage and Limits of Liability
Emirates only allows Class 1.4 explosives to be shipped hold-for-pickup to the
section in the FedEx Service Guide.)
FedEx Express facility in Dubai.)
30. Dangerous goods except as permitted under the Dangerous Goods section of
5. Items resembling a bomb, hand grenade or other explosive device, except as
these terms and conditions.
provided in the Dangerous Goods section. This includes, but is not limited to, inert
31. Packages that are wet, leaking or emit an odor of any kind.
products such as novelty items, training aids and works of art.
32. Wildlife products that require U.S. Fish and Wildlife Service export clearance by
6. Firearms, weaponry and their parts (acceptable between the U.S. and Puerto Rico).
FedEx prior to exportation from the U.S.
7. Bump fire stocks and other rapid-fire trigger activators.
33. In-bond shipments destined to or being withdrawn from a Foreign Trade Zone or
8. Ghost guns and other firearms not containing a serial number.
bonded warehouse, unless the FedEx International Broker Select option is selected
9. Any firearm or other weapon manufactured using a 3-D printing machine.
for U.S. import shipments, or the FedEx International Controlled Export service
10. 3-D printing machines designed, or that function exclusively, to manufacture firearms.
option is selected for U.S. export shipments.
11. Perishable foodstuffs and foods and beverages requiring refrigeration or other
environmental control. An exception is available by contract only. Contact your Notwithstanding any other provision of the FedEx Service Guide, we are not liable
FedEx account executive for information. for delay of, loss of or damage to a shipment of any prohibited item. The shipper agrees
12. Live animals including insects, except as provided in the Live Animals section to indemnify FedEx for any and all costs, fees and expenses FedEx incurs as a result of the
in the FedEx Service Guide. (Call the FedEx Animal Desk at 1.800.405.9052.) shipper’s violation of any local, state or federal laws or regulations or from tendering any
13. Animal carcasses, insects and pets. Taxidermy-finished hunting trophies or prohibited item for shipment.
completely processed (dried) specimens of whole animals or parts of animals
are acceptable for shipment into the U.S. 1
Y ou may be able to ship these items via FedEx International Controlled Export, FedEx International
14. Plants and plant material, including cut flowers (cut flowers are acceptable Premium, FedEx International Express Freight or FedEx International Airport-to-Airport. For
from the U.S. to selected points in Canada and from Colombia, Ecuador and the information on FedEx International Controlled Export, call International Customer Service at
Netherlands to the U.S.). 1.800.463.3339 (say “international services”). For information on the other services listed call FedEx
15. Lottery tickets and gambling devices where prohibited by law. Express Freight Customer Service at 1.877.398.5851.
16. Money (coins, cash, currency, paper money and negotiable instruments equivalent
to cash such as endorsed stocks, bonds and cash letters).
17. Pornographic and/or obscene material.

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