How To Use:

1. Use the guides (2K18 / 2K17 / 2K16 / 2K15) to check which software is needed to solve the problem
2. Select correct software from list below (list pre-filtered to EU & 2K15 to 2K18 models )
3. Follow the update instructions
Remark: After PKG update always do a full re-installation and use the UPG file (or IP-Pull) to update

MTK (Platform MTXXXX) Novatek (Platform NTXXXXX)

.pkg MTK - PKG update SOP NVT PKG update SOP
NVM MTK - NVM - update SOP NVT - NVM update SOP
empty burn in X NVT - empty burn in update SOP

model year RegioSW type Platform Service - Chassis

2k21 EU UPG NT72671 TPN21.6
2k21 EU PKG NT72671 TPN21.6
2k21 EU NVM NT72671 TPN21.6
2k21 EU UPG MT9970 TPM21.1
2k21 EU PKG MT9970 TPM21.1
2k21 EU NVM MT9970 TPM21.1
2k21 EU UPG T32 TPM21.5
2k21 EU PKG T32 TPM21.5

2k21 EU NVM T32 TPM21.5

2k20 EU UPG MT5599 TPM20.1

2k20 EU PKG MT5599 TPM20.1
2k20 EU NVM MT5599 TPM20.1
2k20 EU UPG NT72671 TPN20.6
2k20 EU PKG NT72671 TPN20.6
2k20 EU NVM NT72671 TPN20.6
2k20 EU UPG MT9288 TPM20.7
2k20 EU PKG MT9288 TPM20.7
2k20 EU NVM MT9288 TPM20.7
2k20 EU UPG MT5806 TPM20.6
2k20 EU PKG MT5806 TPM20.6
2k20 EU NVM MT5806 TPM20.6
2k20 EU UPG MSD92L TPS20.1
2k20 EU PKG MSD92L TPS20.1
2k20 EU NVM MSD92L TPS20.1
2k19 EU UPG MT5599 TPM19.1
2k19 EU PKG MT5599 TPM19.1
2k19 EU NVM MT5599 TPM19.1
2k19 EU UPG MT5806 TPM19.6
2k19 EU PKG MT5806 TPM19.6
2k19 EU NVM MT5806 TPM19.6
2k19 EU UPG MSD92L TPS19.1
2k19 EU PKG MSD92L TPS19.1
2k19 EU NVM MSD92L TPS19.1
2k18 EU UPG MT5596 TPM18.1
2k18 EU PKG MT5596 TPM18.1
2k18 EU NVM MT5596 TPM18.1
2k18 EU UPG MT5800 TPM18.7
2k18 EU PKG MT5800 TPM18.7
2k18 EU NVM MT5800 TPM18.7
2k18 EU UPG MT5802 TPM18.6
2k18 EU PKG MT5802 TPM18.6
2k18 EU NVM MT5802 TPM18.6
2k18 EU UPG NT72461 TPN18.1
2k13 LT UPG MT5580 TPM10.X
2k13 LT PKG MT5580 TPM10.X
2k13 LT BIN MST6931 TPS10.1
2k13 AP PKG MT5580 TPM10.X
2k13 AP UPG MT5580 TPM10.X
2k13 AP BIN MST6931 TPS10.1
2k13 AP BIN MST6931 TPS10.1
2k13 AP BIN MST6931 TPS10.1
2k13 AP BIN MST6931 TPS10.1
2k18 EU PKG NT72461 TPN18.1
2k18 EU NVM NT72461 TPN18.1
2k18 EU UPG MSD92L TSP18.1
2k18 EU PKG MSD92L TSP18.1
2k18 EU NVM MSD92L TSP18.1
2k17 EU UPG MT5596 TPM17.1
2k17 EU PKG MT5596 TPM17.1
2k17 EU NVM MT5596 TPM17.1
2k17 EU UPG MT5802 TPM17.7
2k17 EU PKG MT5802 TPM17.7
2k17 EU NVM MT5802 TPM17.7
2k17 EU UPG MT5802 TPM17.9
2k17 EU PKG MT5802 TPM17.9
2k14 LT-BZUPG MT5561
2k14 LT-BZPKG MT5561
2k14 LT-AGUPG MT5561 TPM14.1L LA
2k14 LT-AGPKG MT5561 TPM14.1L LA
2k14 LT-BZUPG MT5580
2k14 LT-BZPKG MT5580
2k14 LT-AGUPG MT5580
2k14 LT-AGPKG MT5580
2k14 LT-BZUPG MT5591 TPM14.3
2k14 LT-BZPKG MT5591 TPM14.3
2k14 LT-AGUPG MT5591
2k14 LT-AGPKG MT5591
2k14 AP UPG MT5580
2k14 AP PKG MT5580
2k14 AP UPG MT5591
2k14 AP PKG MT5591
2k14 AP UPG NVT72567
2k14 AP PKG NVT72567
2k14 AP BIN MST6931
2k14 AP BIN MSD8120
2k17 EU NVM MT5802 TPM17.9
2k17 EU UPG MT5800 TPM17.2
2k17 EU PKG MT5800 TPM17.2
2k17 EU NVM MT5800 TPM17.2
2k17 EU UPG NT72461 TPN17.1
2k17 EU PKG NT72461 TPN17.1
2k17 EU NVM NT72461 TPN17.1
2k17 EU UPG MT5593 U+ QM17.3
2k17 EU PKG MT5593 U+ QM17.3
2k17 EU NVM MT5593 U+ QM17.3
2k17 EU UPG MT5593F QM17.4
2k17 EU PKG MT5593F QM17.4
2k17 EU NVM MT5593F QM17.4
2k16 EU UPG MT5593 U+ QM16.1
2k16 EU PKG MT5593 U+ QM16.1
2k16 EU NVM MT5593 U+ QM16.1
2k16 EU UPG MT5593 U+ QM16.3
2k16 EU PKG MT5593 U+ QM16.3
2k16 EU NVM MT5593 U+ QM16.3
2k15 LT UPG MT5593
2k15 LT PKG MT5593
2k15 LT-BZUPG MT5580
2k15 LT-BZPKG MT5580
2k15 LT-BZUPG MT5580
2k15 LT-BZPKG MT5580
2k15 LT-AGUPG MT5580
2k15 LT-AGPKG MT5580
2k15 LT-AGUPG MT5580
2k15 LT-AGPKG MT5580
2k15 AP UPG MT5593 QM15.2
2k15 AP PKG MT5593 QM15.2
2k16 EU UPG MT5593F QM16.4
2k16 EU PKG MT5593F QM16.4
2k16 EU NVM MT5593F QM16.4
2k16 EU UPG MT5596L TPL16.1
2k16 EU PKG MT5596L TPL16.1
2k16 EU NVM MT5596L TPL16.1
2k16 EU UPG MT5800 TPM16.1
2k16 EU PKG MT5800 TPM16.1
2k16 EU NVM MT5800 TPM16.1
2k16 EU UPG NT72562 TPN16.3
2k16 EU PKG NT72562 TPN16.3
2k16 EU EmptyBurn NT72562 TPN16.3
2k16 EU NVM NT72562 TPN16.3
2k16 EU UPG NT72453 TPN16.1
2k16 EU PKG NT72453 TPN16.1
2k16 EU NVM NT72453 TPN16.1
2k15 EU UPG MVR BG2 QV15.1
2k15 EU UPG MVR BG2 QV15.1
2k15 EU PKG MVR BG2 QV15.1
2k15 EU UPG MT5593 U+ QM15.1
2k16 AP UPG MT5593 U+ QM16.3
2k16 AP
2k16 AP
2k16 LT-BZUPG MT5580
2k16 LT-BZPKG MT5580
2k16 LT-AGUPG MT5580
2k16 LT-AGPKG MT5580
2k15 EU PKG MT5593 U+ QM15.1
2k15 EU NVM MT5593 U+ QM15.1
2k15 EU UPG MT5593 QM15.2
2k16 AP PKG MT5593 U+ QM16.3
2k15 EU PKG MT5593 QM15.2
2k15 EU NVM MT5593 QM15.2
2k15 EU UPG MT5580 TPM15.1
2k15 EU PKG MT5580 TPM15.1
2k15 EU NVM MT5580 TPM15.1
2k15 EU UPG NT72453 TPN15.1
2k15 EU EmptyBurn NT72453 TPN15.1
2k15 EU NVM NT72453 TPN15.1
2k15 EU UPG NT72666 TPN15.2
2k15 EU PKG NT72666 TPN15.2
2k15 EU EmptyBurn NT72666 TPN15.2
2k15 EU NVM NT72666 TPN15.2
2k15 EU NVM MVL MRVL 2K15 Rework
2k15 EU NVM MVL MRVL 2K15 Rework
2k15 EU UPG MVL MRVL 2K15 Rework
2k15 EU PKG MVL MRVL 2K15 Rework
2k14 EU UPG MT5580 TPM14.1
2k14 EU PKG MT5580 TPM14.1
2k14 EU NVM MT5580 TPM14.1
2k14 EU UPG MT5591 TPM14.2
2k14 EU PKG MT5591 TPM14.2
2k14 EU NVM MT5591 TPM14.2
2k14 EU UPG MT5591 QM14.1
2k14 EU PKG MT5591 QM14.1
2k14 EU NVM MT5591 QM14.1
2k14 EU UPG NVT72567 TPN14.1
2k14 EU PKG NVT72567 TPN14.1
2k14 EU NVM NVT72567 TPN14.1
2k14 EU UPG MVR QV14.1
2k14 EU PKG MVR QV14.1
2k14 EU NVM MVL MRVL 2K14 Rework
2k14 EU UPG MVL MRVL 2K14 Rework
2k14 EU PKG MVL MRVL 2K14 Rework
2k14 EU NVM MVL MRVL 2K14 Rework
2k14 EU UPG MVL MRVL 2K14 Rework
2k14 EU PKG MVL MRVL 2K14 Rework
2k14 EU UPG MVL MRVL 2K14 Rework
2k14 EU PKG MVL MRVL 2K14 Rework
2k13 EU UPG Fusion QFU1.2
2k13 EU PKG Fusion QFU1.2
2k13 EU UPG MT5580 TPM10.X
2k13 EU PKG MT5580 TPM10.X
2k13 EU UPG MT5580 TPM10.X
2k13 EU PKG MT5580 TPM10.X
2k13 EU UPG MT5580 TPM10.X
2k13 EU PKG MT5580 TPM10.X
2k13 EU UPG NT72567 TPN10.1
2k13 EU PKG NT72567 TPN10.1
2k13 EU NVM Fusion Fusion 2K13 Rework
eeded to solve the problem
2K18 models )

n and use the UPG file (or IP-Pull) to update the TV software to the latest version

vatek (Platform NTXXXXX) Morningstar (Platform MSD92L)

NVT PKG update SOP MSD92L - PKG update SOP
VT - NVM update SOP MSD92L - NVM - update SOP
empty burn in update SOP X

SW-name SW link for service

TPN216E https://app.box.com/v/2K21-TPN216E-UPG
TPN216E https://app.box.com/v/2K21-TPN216E-PKG
TPN216E https://app.box.com/v/2K21-TPN216E-NVM
TPM211E https://app.box.com/v/2K21-TPM211EA-UPG
TPM211E https://app.box.com/v/2K21-TPM211EA-PKG
TPM211E https://app.box.com/v/2K21-TPM211EA-NVM
TPM215E https://app.box.com/v/2K21-TPM215E-PKG
TPM215E https://app.box.com/v/2K21-TPM215E-UPG
TPM215E no NVM / EED files for T32

TPM191E https://app.box.com/v/2K20-TPM191E-UPG
TPM191E https://app.box.com/v/2K20-TPM191E-PKG
TPM191E https://app.box.com/v/2K20-TPM191E-NVM
TPN206E https://app.box.com/v/2K20-TPN206E-UPG
TPN206E https://app.box.com/v/2K20-TPN206E-PKG
TPN206E https://app.box.com/v/2K20-TPN206E-NVM
TPM207E https://app.box.com/v/2K20-TPM207E-UPG
TPM207E https://app.box.com/v/2K20-TPM207E-PKG
TPM207E https://app.box.com/v/2K20-TPM207E-NVM
TPM206E https://app.box.com/v/2K20-TPM206E-UPG
TPM206E https://app.box.com/v/2K20-TPM206E-PKG
TPM206E https://app.box.com/v/2K20-TPM206E-NVM
TPS201E https://app.box.com/v/2k19-TPS191E-UPG
TPS201E https://app.box.com/v/2K19-TPS191E-PKG
TPS201E https://app.box.com/v/2K19-TPS191E-NVM
TPM191E https://app.box.com/v/2k19-TPM191E-UPG
TPM191E https://app.box.com/v/2k19-TPM191E-PKG
TPM191E https://app.box.com/v/2K19-TPM191E-NVM
TPM196E https://app.box.com/v/2k19-TPM196E-UPG
TPM196E https://app.box.com/v/2K19-TPM196E-PKG
TPM196E https://app.box.com/v/2K19-TPM196E-NVM
TPS191E https://app.box.com/v/2k19-TPS191E-UPG
TPS191E https://app.box.com/v/2K19-TPS191E-PKG
TPS191E https://app.box.com/v/2K19-TPS191E-NVM
TPM171E https://app.box.com/v/2k18-TPM171E-UPG
TPM171E https://app.box.com/v/2k18-TPM171E-PKG
TPM171E https://app.box.com/v/2k18-TPM171E-NVM
TPM187E https://app.box.com/v/2K18-TPM187E-UPG
TPM187E https://app.box.com/v/2k18-TPM187E-PKG
TPM187E https://app.box.com/v/2k18-TPM187E-NVM
TPM186E https://app.box.com/v/2k18-TPM186E-UPG
TPM186E https://app.box.com/v/2k18-TPM186E-PKG
TPM187E https://app.box.com/v/2k18-TPM186E-NVM
TPN181E https://app.box.com/v/2k18-TPN181E-UPG
TPM1012L https://app.box.com/v/TPM1012L-PKG
TPM1012L https://app.box.com/v/TPM1012L-UPG
TPS1011L P4S
TPM1011A https://app.box.com/v/TPM1011A-PKG
TPM1011A https://app.box.com/v/TPM1011A-UPG
TPS1011A P4S
TPS1011A P4S
TPS1011A P4S
TPS1011A P4S
TPN181E https://app.box.com/v/2k18-TPN181E-PKG
TPN181E https://app.box.com/v/2k18-TPN181E-NVM
TPS181E https://app.box.com/v/2k18-TPS181E-UPG
TPS181E https://app.box.com/v/2k18-TPS181E-PKG
TPS181E https://app.box.com/v/2k18-TPS181E-NVM
TPM171E https://app.box.com/v/2k17-TPM171E-UPG
TPM171E https://app.box.com/v/2k17-TPM171E-PKG
TPM171E https://app.box.com/v/2k17-TPM171E-NVM
TPM177E https://app.box.com/v/2k17-TPM177E-UPG
TPM177E https://app.box.com/v/2k17-TPM177E-PKG
TPM177E https://app.box.com/v/2k17-TPM177E-NVM
TPM179E https://app.box.com/v/2k17-TPM179E-UPG
TPM179E https://app.box.com/v/2k17-TPM179E-PKG
TPM140L https://app.box.com/v/TPM140L-UPG
TPM140L https://app.box.com/v/TPM140L-PKG
TPM144L https://app.box.com/v/TPM144L-UPG
TPM144L https://app.box.com/v/TPM144L-PKG
TPN141L https://app.box.com/v/TPN141L-UPG
TPN141L https://app.box.com/v/TPN141L-PKG
TPN142L https://app.box.com/v/TPN142L-UPG
TPN142L https://app.box.com/v/TPN142L-PKG
QN142L https://app.box.com/v/QN142L-UPG
QN142L https://app.box.com/v/QN142L-PKG
QN143L https://app.box.com/v/QN143L-UPG
QN143L https://app.box.com/v/QN143L-PKG
TPN141A https://app.box.com/v/TPN141A-UPG
TPN141A https://app.box.com/v/TPN141A-PKG
QN142A https://app.box.com/v/QN142A-UPG
QN142A https://app.box.com/v/QN142A-PKG
TPN149A https://app.box.com/v/TPN149A-UPG
TPN149A https://app.box.com/v/TPN149A-PKG
TPS1011A P4S
TPS142A P4S
TPM179E https://app.box.com/v/2k17-TPM179E-NVM
TPM161E https://app.box.com/v/TPM161E-UPG
TPM161E https://app.box.com/v/TPM161E-PKG
TPM161E https://app.box.com/v/TPM161E-NVM
TPN171E https://app.box.com/v/2k17-TPN171E-UPG
TPN171E https://app.box.com/v/2k17-TPN171E-PKG
TPN171E https://app.box.com/v/2k17-TPN171E-NVM
QM163E https://app.box.com/v/2k16-QM163E-UPG
QM163E https://app.box.com/v/2k16-QM163E-PKG
QM163E https://app.box.com/v/2k16-QM163E-NVM
QM164E https://app.box.com/v/2k16-QM164E-UPG
QM164E https://app.box.com/v/2k16-QM164E-PKG
QM164E https://app.box.com/v/2k16-QM163E-NVM
QM161E https://app.box.com/v/2K16-QM161E-UPG
QM161E https://app.box.com/v/2K16-QM161E-PKG
QM161E https://app.box.com/v/2k16-QM161E-NVM
QM163E https://app.box.com/v/2K16-QM163E-UPG
QM163E https://app.box.com/v/2K16-QM163E-PKG
QM163E https://app.box.com/v/QM164E-NVM
TPM156L https://app.box.com/v/TPM156L-UPG
TPM156L https://app.box.com/v/TPM156L-PKG
TPM151L https://app.box.com/v/TPM151L-UPG
TPM151L https://app.box.com/v/TPM151L-PKG
TPM153L
TPM153L https://app.box.com/v/TPM153L-PKG
TPM152L https://app.box.com/v/TPM152L-UPG
TPM152L https://app.box.com/v/TPM152L-PKG
TPM154L https://app.box.com/v/TPM154L-UPG
TPM154L https://app.box.com/v/TPM154L-PKG
QM152E https://app.box.com/v/QM152E-UPG
QM152E https://app.box.com/v/QM152E-PKG
QM164E https://app.box.com/v/QM164E-UPG
QM164E https://app.box.com/v/QM164E-PKG
QM164E https://app.box.com/v/QM163E-NVM
TPL161E https://app.box.com/v/TPL161E-UPG
TPL161E https://app.box.com/v/TPL161E-PKG
TPL161E https://app.box.com/v/TPL161E-NVM
TPM161E https://app.box.com/v/TPM161E-UPG
TPM161E https://app.box.com/v/TPM161E-PKG
TPM161E https://app.box.com/v/TPM161E-NVM
TPN163E https://app.box.com/v/TPN163E-UPG
TPN163E https://app.box.com/v/TPN163E-PKG
TPN163E https://app.box.com/v/TPN163E-EmptyBurn
TPN163E https://app.box.com/v/TPN163E-NVM
TPN161E https://app.box.com/v/TPN161E-UPG
TPN161E https://app.box.com/v/TPN161E-PKG
TPN161E https://app.box.com/v/TPN161E-NVM
QV151E https://app.box.com/v/QV151E-UPG
QV151E https://app.box.com/v/QV151E-HEVC
QV151E
QM151E https://app.box.com/v/2k15-QM151E-UPG
QM163E https://app.box.com/v/QM163E-UPG
TPM161A
TPM162A
TPM165L
TPM165L
TPM166L
TPM166L
QM151E https://app.box.com/v/2k15-QM151E-PKG
QM151E https://app.box.com/v/2k15-QM151E-NVM
QM152E https://app.box.com/v/QM152E-UPG
QM163E https://app.box.com/v/QM163E-PKG
QM152E https://app.box.com/v/QM152E-PKG
QM152E https://app.box.com/v/QM152E-NVM
TPM156E https://app.box.com/v/TPM156E-UPG
TPM156E https://app.box.com/v/TPM156E-PKG
TPM156E https://app.box.com/v/TPM156E-NVM
TPN151E https://app.box.com/v/TPN151E-UPG
TPN151E https://app.box.com/v/TPN151E-EmptyBurn
TPN151E https://app.box.com/v/TPN151E-NVM
TPN152E https://app.box.com/v/TPN152E-UPG
TPN152E https://app.box.com/v/TPN152E-PKG
TPN152E https://app.box.com/v/TPN152E-EmptyBurn
TPN152E https://app.box.com/v/TPN152E-NVM
SCC114579 https://app.box.com/v/SCC114579-NVM
SCC114682 https://app.box.com/v/SCC114682-NVM
SCC114579 & SCC114682 https://app.box.com/v/QM163E-UPG-ex
SCC114579 & SCC114682 https://app.box.com/v/QM163E-PKG-ex
TPN141E https://app.box.com/v/TPN141E-UPG
TPN141E https://app.box.com/v/TPN141E-PKG
TPN141E https://app.box.com/v/TPN141E-NVM
QN141E https://app.box.com/v/QN141E-UPG
QN141E https://app.box.com/v/QN141E-PKG
QN141E https://app.box.com/v/QN141E-NVM
QN143E https://app.box.com/v/QN143E-UPG
QN143E https://app.box.com/v/QN143E-PKG
QN143E https://app.box.com/v/QN143E-NVM
TPN149E https://app.box.com/v/TPN149E-UPG
TPN149E https://app.box.com/v/TPN149E-PKG
TPN149E https://app.box.com/v/TPN149E-NVM
AND1E https://app.box.com/v/AND1E-UPG
AND1E
SCC114695 https://app.box.com/v/SCC114695-NVM
SCC114695 https://app.box.com/v/QM163E-UPG-ex
SCC114695 https://app.box.com/v/QM163E-PKG-ex
SCC114805 https://app.box.com/v/SCC114805-NVM
SCC114805 https://app.box.com/v/QM164E-UPG
SCC114805 https://app.box.com/v/QM164E-PKG
SCC114805 https://app.box.com/v/QM164E-UPG
SCC114805 https://app.box.com/v/QM164E-PKG
QF2EU https://app.box.com/v/QF2EU-UPG
QF2EU
TPM1011E https://app.box.com/v/TPM1011E-UPG
TPM1011E https://app.box.com/v/TPM1011E-PKG
TPM1012E https://app.box.com/v/TPM1012E-UPG
TPM1012E https://app.box.com/v/TPM1012E-PKG
TPM1013E https://app.box.com/v/TPM1013E-UPG
TPM1013E https://app.box.com/v/TPM1013E-PKG
TPN1011E https://app.box.com/v/TPN1011E-UPG
TPN1011E https://app.box.com/v/TPN1011E-PKG
SCC114696 https://app.box.com/v/SCC114696-NVM
Note

Option Codes / NVM settings are set according to the TV CTN (included in MSW). See Service booklet how to change:
https://app.box.com/s/r3e8fr7gszep61zspo1ocjnfpi7jbep9

Attention! - Different ambilight drivers are used (EL & GP) - Please also check SCC2012097V01 to select the correct NVM
(except 873 & 973 model -> 2K17 TPM17.1SW) 2k17 and 2k18 model cannot share the same SW
(except 873 & 973 model -> 2K17 TPM17.1SW)2k17 and 2k18 model cannot share the same SW
not able to share to end customer

initial PKG for SSB repair

not able to share to end customer

initial PKG for SSB repair

not able to share to end customer

not able to share to end customer

https://app.box.com/v/TPS181E-PKG-SOP
https://app.box.com/v/TPS181E-NVM-SOP
(incl. OLED873 & 973) 2k17 and 2k18 model cannot share the same SW
(incl. OLED873 & 973) 2k17 and 2k18 model cannot share the same SW
not able to share to end customer

not able to share to end customer

not able to share to end customer

not able to share to end customer

not able to share to end customer

not able to share to end customer

not able to share to end customer

not able to share to end customer

not able to share to end customer

not yet release

not yet release

not able to share to end customer

not able to share to end customer

not able to share to end customer

EmptyBurn replace PKG

not able to share to end customer

not able to share to end customer

HEVC
no PKG for MVL
16.056 has not been official released for QM151E
not release for AP

not the latest one

not the latest one
not the latest one
not the latest one

not able to share to end customer

not release for AP

not able to share to end customer

not able to share to end customer

EmptyBurn replace PKG

need to include 2k16 model in the zip

e.g SCC_113409
not able to share to end customer
NVM for 71X0 models - not able to share to end customer
NVM for 76X0 models - not able to share to end customer
Andorid N software for rework models -> DO NOT UPDATE TO ANDROID O!
PKG Andorid N software for rework models -> DO NOT UPDATE TO ANDROID O!

not able to share to end customer

not able to share to end customer

not able to share to end customer

not able to share to end customer

no PKG for MVL

NVM_SCC_114695_7909 8809 8909 9109>QM163E_U+ - not able to share to end customer
SW_SCC_114695_7909 8809 8909 9109>QM163E_U+ - Andorid N version - DO NOT UPDATE TO ANDROID O!
SW_PKGFILE - SCC_114695_7909 8809 8909 9109>QM163E_U+ - Andorid N version - DO NOT UPDATE TO ANDROID O!
SCC_114805_81X9 8209>QM164E_5593F - not able to share to end customer
SW_ SCC_114805_81X9 8209>QM164E_5593F - Andorid N version - DO NOT UPDATE TO ANDROID O!
SW_ PKG FILE - SCC_114805_81X9 8209>QM164E_5593F - Andorid N version - DO NOT UPDATE TO ANDROID O!
Android N version for rework models - DO NOT UPDATE TO ANDROID O!
PKG Android N version for rework models - DO NOT UPDATE TO ANDROID O!

no PKG for Fusion

not able to share to end customer

Remark: After PKG update always do a full re-installation and use the UPG file (or IP-Pull) to update the TV software to the latest ve

Symptom
No function
Reboots
TPM18.1
(MT5996) Stuck on Android logo
Audio is heard at 4AM
OLED - JB recovery doesn't work
(UPC CH) channel list is entirely cleared after DVB-C channel search is completed

Symptom
no function
TPM18.7
(MT5802) Reboots
Wireless networks not found during scan
DVB-S channel loss (Switzerland)

Symptom
TPM18.6 no function
(MT5800) Reboots
DVB-S channel loss (Switzerland)

Symptom
Reboot
TPS18.1
(MSD92L) Analog cnannel lost in favourite channel list
Resolve Germany DVB-S channel loss issue after channel update issue.
Not all services found on DVB-S
date the TV software to the latest version

Remote solution
PKG
PKG
PKG
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull

Remote solution
PKG
PKG
UPG or IP push/pull
UPG or IP push/pull

Remote solution
PKG
PKG
UPG or IP push/pull

Remote solution
PKG
UPG
UPG
UPG
 Remark: After PKG update always do a full re-installation and use the UPG file (or IP-Pull) to update the TV software t

Platform Symptom
Set is in factory mode
Set doesn't react on Home button
Set can't find digital channels on DVB-C
No function
Stuck on Android logo
Loss of channels from main and favorite list
Slow Response
can not upgrade SW form internet

TPM17.1
TPM17.3

[PQ] pale colors / black appears gray

Android Recovery
Reboot permanently
Hang up / reboot sporadically

set doesn't reach standby state / power consumption in standby mode beyond spec (~18W)
sound on external sound system unexpectedly at ~4am
Auto turn on
TV autowake-up and displays Green screen

Platform Symptom
USB/HDMI doesn't work
hang up after zapping channels
Miracast issue
PQ
Reboot permanently
Hang up / reboot sporadically
Smart TV APP doesn't work
TV server not found
TPM17.7 Stuck on logo
Error” prompt pops up during SW downloading at 80%
The TV is failed to playback during viewing and couldn’t be played again
Netflix error TVQ-PM-100
Miracast doesn't work properly with some Huawei/Samsung devices
TV reboots after 5 min of video playback from HDD connected via USB
Volume and mute commands not functioning
 TV hangs when using local SMART TV applications
TV restarts by itself shortly after power off

Platform Symptom
Rectangle with garbage content stuck on screen
Reboot permanently
Hang up / reboot sporadically
TPM17.2 Smart TV APP doesn't work
Smart TV server not found

Stuck on logo

Platform Symptom
Set is in factory mode
Set doesn't react on Home button
Set can't find digital channels on DVB-C
No function / no function (LED is perm. On - no reaction on RC)
Stuck on Android logo
Loss of channels from main and favorite list
Slow Response
QM17.4 can not upgrade SW form internet
QM17.3 [PQ] pale colors / black appears gray
Android Recovery
Reboot permanently
Hang up / reboot sporadically
Sound drop
Wrong OSD message
Hang up on Phlips Logo
ARD Mediathek don´t play

Platform Symptom
CAM decryption issue
Cannot finish installation
Auto turn on
TPN17.1 DVB-C vs HDMI switch to each other shows "no single" message and video not to return
Reboot
No function
hissing sound on analog channels
No Response From RC
(or IP-Pull) to update the TV software to the latest version

Remote solution Remark

PKG+NVM
PKG
UPG or IP push/pull
PKG
PKG
UPG or IP push/pull
PKG
PKG
1.Sometimes the FRC SW is wrong ,we
need update UPG to recover it.
2.Base on the experience ,sometimes
the option code or Panel ID is
wrong ,we need update NVM to
UPG or IP push/pull recover it
PKG
PKG
UPG or IP push/pull

UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull

Remote solution Remark

UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
PKG
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
PKG
PKG
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull
UPG or IP push/pull

Remote solution Remark

UPG or IP push/pull
PKG
PKG
PKG
PKG
Base on the experience ,sometimes
the option code or Panel ID is
wrong ,we need update NVM to
PKG+NVM recover it

Remote solution Remark

PKG+NVM
PKG
UPG or IP push/pull
PKG+NVM or check SCC_114806
PKG
UPG or IP push/pull
PKG
PKG
UPG or NVM
PKG
PKG
PKG
UPG or IP push/pull
UPG or IP push/pull
PKG+NVM
UPG or IP push/pull

Remote solution Remark

PKG
PKG
PKG
PKG
PKG
PKG
PKG
PKG
 Platform Symptom solution
No function PKG
Stuck on Android logo PKG
Android Recovery PKG
Reboot permanently PKG
Sw Upgrade/Virgin install not possible PKG
unable to wakeup PKG
Hang up / reboot sporadically PKG+UPG
APP related PKG+UPG
Blank screen appears after launching Netflix
using 'NETFLIX' button UPG
Auto turn on UPG
Sound drop UPG
QM16.3E LA
QM16.1EOA Ambilight Hue Bridge not found on Fritzbox
router UPG
TPM16.2HE LA
QM16.4E LA Juddering picture UPG
No sound for RTL HD, Sat.1 HD, Pro7 HD, Vox HD
after network change UPG
No AV on HDMI selection UPG
Loss of main + fav list UPG
TV stop working massage on screen PKG+UPG
No multichannel output via ARC UPG
Red button (+) services on BBC channels in not
working UPG
Youtube issue PKG+UPG
Hang up / reboot sporadically PKG+upg
'Scrambled channel' OSD stuck on screen UPG
BC-EPG HD+ channels are empty UPG
No function PKG+UPG
Reboot permanently PKG+UPG
Hang up / reboot sporadically PKG+UPG
Stuck on logo PKG+NVM
TPL16.1 rectangle with garbage content stuck on screen
after YT playback UPG
TV does not response to RC PKG
AL stays off after start up from standby UPG
Favorite channels related UPG
No function PKG
Reboot permanently PKG
Hang up / reboot sporadically PKG+UPG
TPM16.1 Stuck on logo PKG+NVM
Wrong OSD message UPG
Favorite channels related UPG
No channel logo for country CZ UPG
 Auto turn on UPG
Channel scan related UPG
Hang up Empty burn
Reboot permanently Empty burn
Stuck on logo Empty burn
TPN16.XXX Audio disappears PKG
TV switches on without audio after being >30
minutes on StandBy with Danish provider
Yousee PKG
hissing sound on analog channels PKG
OSD "scrambled channel" on FTA DVB-T/T2
channels PKG
Platform Symptom solution
No function PKG
Android Recovery PKG
Reboot permanently PKG
unable to wakeup PKG
APP related UPG
Sound related issue / Sound drop UPG
Wrong OSD Message UPG
Loss of main or favorite channel UPG
QM15.XX Bad sound quality on HDMI1 & 2 UPG
No Start PKG
Starts with Philips logo, loud whistle and reboot PKG + NVM
Hue Bridge not found on Fritzbox router UPG
Stuck on logo PKG+NVM
Hang up / reboot sporadically PKG
"ARD Mediathek" don´t play UPG
Voice search does not work anymore UPG
Hue Bridge not found on Fritzbox router UPG
channel decryption stops to work UPG
No function PKG
Stuck on logo PKG+NVM
Reboot permanently PKG
unable to wakeup PKG
TPM15.X Hang up / reboot sporadically PKG+UPG
"Network Data Changed, update now?" is shown on
screen UPG
APP related PKG+upg
BBC Red button service” no longer works UPG
The dynamic contrast is always on UPG
Stuck on logo Empty burn
Hang up Empty burn
channel names not displayed PKG
Reboot permanently Empty burn
TPN15.XX
picture and sound interruptions PKG
channel names not displayed PKG
Channel name incorrect PKG
Loss of favorite channels PKG