INTERNATIONAL ROAMING (IR)

HELPFUL TIPS
01. Ensure that the country you are visiting is supported on Jio International
roaming
Below are the IR pack options which covers various countries including
top travel destinations:

Global Packs: ₹1101 and ₹1102 packs; applicable in 160+ countries

IR Voice & Data Packs: 4 validity options; applicable in up to 50+ countries

Annual IR Pack: ₹2799 pack; valid in 50+ countries

Canada Packs: 2 validity options; valid only in Canada

Caribbean Packs: 2 validity options; additional in-flight benefit with ₹3851

pack; applicable in 24 Caribbean countries

Europe Pack: ₹2899 pack; additional in-flight benefit; valid in 32 countries

Saudi Arabia Packs: 3 validity options; applicable only in Saudi Arabia

Thailand Packs: 2 validity options; applicable only in Thailand

US, Mexico and U.S.V.I Packs: 3 validity options; applicable in 3 countries

UAE Packs: 3 validity options; applicable only in UAE

IR Data Only Packs: 3 validity options, applicable in 90 countries

Wi-Fi Calling to India-only (Voice Packs): 2 validity options; applicable in

160+ countries

For more details on IR packs, please click here.

02. If you have purchased a Prepaid IR Recharge pack, the validity starts
with the first instance of IR usage in International Roaming location
i.e. a Voice call or SMS or Data usage.

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03. If you have a Postpaid connection you can activate IR via Self-care and
enhance your credit limit by clicking here

04. Ensure Call forwarding is disabled.

05. You can conserve on mobile data usage by following these tips:
Disable auto sync/download of Photos and files to Cloud applications such
as Google Photos, Google Drive, Drop box, Whatsapp, Facebook etc.
Use secure WiFi connection to access internet wherever available

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TROUBLESHOOTING STEPS FOR ANDROID
Steps to enable settings for International roaming network may vary for
each handset model. Please find below the steps for Samsung:

01. If your preferred network type is set to VoLTE / LTE only please change the
settings to 2G/3G/4G (Auto Connect)

Network Mode
LTE/GSM/WCDMA (auto
LTE/GSM/WCDMA (auto
Network
Network Mode
Mode
connect)
GSM/WCDMA/LTE (auto connect)
connect)

GSM/WCDMA (auto
connect)

GSM only

WCDMA only

LTE only

CANCEL

Click Click Click Click

Settings Mobile Networks Network Mode LTE/GSM/WCDMA

02. If your device does not register to the international roaming network automatically,
then select available network manually.

Click Click Click Click

Settings Mobile Networks Network Operators Search Networks

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03. If you are able to make/receive voice calls in international roaming but not able
to use data then please follow the below steps

Click Click Click Enter APN -

Settings Mobile Networks Access Point Names Jionet

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TROUBLESHOOTING STEPS FOR iPhone (eSIM)
01. Go to Settings –> Mobile Data –> Select Primary or Secondary SIM (Data Plan
Label) -> Select Network Selection and select “Automatic” as “ON”
Go to Settings –> Mobile Data –> Mobile data –> Select Primary or Secondary
SIM (Data Plan Label) and select Data Roaming as “ON”

iphone user

P Primary

+91 XXXXXXXXXX
S Secondary

Mobile Data +91 XXXXXXXXXX

Click Click Click Click

Settings Mobile Data Primary or Turn on & Select
Secondary available network

02. In case SIM does not register to network automatically, select the network manually
from the handset settings menu
Settings –> Mobile Data –> Select Primary or Secondary SIM (Data Plan Label) –>
Select Network Selection –> switch off “Automatic” –> select available operator

iphone user

XXX

XXX
P Primary

+91 XXXXXXXXXX
XXX
S Secondary

Mobile Data +91 XXXXXXXXXX

Click Click Click Click

Settings Mobile Data Primary or Turn on & Select
Secondary available network

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TROUBLESHOOTING STEPS FOR iPhone
(PHYSICAL SIM)
If your device does not register on the roaming network automatically, then select
available network manually

iphone user

XXX

XXX

Network Selection XXX

Mobile Data

Click Click Click Click

Settings Mobile Data Network Selection Turn off & Select
available network

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WI-FI CALLING STEPS FOR ANDROID
Steps for Android may vary for each handset model. Please find below the steps
for Samsung:

Tap Scroll Go to
on Settings down and Sim & Network
in home screen tap on Wi-Fi and Settings or Connection
connect to Wi-Fi provider Settings option

Turn You will see

on the Jio Wi-Fi on the
Wi-Fi calling top left corner
switch once connected to
Wi-Fi calling

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WI-FI CALLING STEPS FOR iPhone (PHYSICAL SIM)

Tap Scroll After

on Settings down and connecting to Wi-Fi,
in home screen tap on Wi-Fi and now tap on
connect to Wi-Fi provider Mobile Data in Settings

Now Tap You

tap on Wi-Fi calling on Wi-Fi calling will see Jio Wi-Fi
in Mobile Data toggle button on the top left
to switch it ON corner once connected
to Wi-Fi calling.

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Key Things to Remember for Wi-Fi Calling Steps

On Wi-Fi calling - Outgoing call only to India is allowed and Incoming calls from
anywhere can be received.

To use mobility Service, Disable Wi-Fi Calling and then Wi-Fi in device settings.
Please click here to know how to Disable Wi-Fi Calling.

Ensure Background data is disabled on device or Data Roaming is disabled if no data

usage.

Wi-Fi calling service is dependent on the signal strength of the Wi-Fi service provider.
If your device is not getting connected to Wi-Fi calling service, it could be because of
some restriction by the Wi-Fi service provider.

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If you are unable to receive calls, check if call forwarding is disabled.
Find below the Steps to Disable Call Forwarding:

STEPS TO DISABLE CALL FORWARDING FOR ANDROID

Steps for Android may vary for each handset model. Please find below the steps
for Samsung:

Tap Select Tap

on Phone and Call Setting and on Call Forwarding
Go to Settings then Select and Select the
Supplementary Services desired SIM

Select Select the

Call type condition for which
(Voice/Video) call forwarding
is activated and Turn
OFF/Disable call forwarding

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STEPS TO DISABLE CALL FORWARDING
FOR iPhone (PHYSICAL SIM)

Tap Tap Tap Turn

on Settings on Phone on Call Forwarding OFF the Call
and select forwarding for
the desired SIM the selected SIM

FOR FURTHER SUPPORT

Chat on: Live Chat in MyJio Email on: care@jio.com
Call / Whatsapp Support: +91 7018899999

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