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Client Survey

The document is a customer satisfaction questionnaire from COMNET seeking feedback on customers' satisfaction levels with their services. It thanks customers for their interest and asks them to rate their satisfaction, likelihood of continued and recommended use of COMNET's services, and their assessment of COMNET staff, response times, prices, and communication convenience on scales. It also asks for suggestions on improving satisfaction and for contact details if customers are comfortable providing them.

Uploaded by

Huu Nguyen
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69 views2 pages

Client Survey

The document is a customer satisfaction questionnaire from COMNET seeking feedback on customers' satisfaction levels with their services. It thanks customers for their interest and asks them to rate their satisfaction, likelihood of continued and recommended use of COMNET's services, and their assessment of COMNET staff, response times, prices, and communication convenience on scales. It also asks for suggestions on improving satisfaction and for contact details if customers are comfortable providing them.

Uploaded by

Huu Nguyen
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CUSTOMER SATISFACTION QUESTIONNAIRE

COMNET would like to express sincere thanks to our dearest customers for your interest in our products and
services. Our goal is to provide you with the highest quality services; and we would therefore like to ask for your
help in identifying your level of satisfaction with our existing services. We would truly appreciate if you would
take the time to answer the questions below. The questionnaire is anonymous, but if you wish to give us any
additional feedback or information related to you and your company, please do not hesitate to do so.

1. How satisfied are you with our services?


very satisfied

satisfied

dissatisfied

very dissatisfied

probably not

definitely not

probably not

definitely not

2. Will you continue to use our services?


definitely

probably

3. Would you recommend our services to others?


definitely

probably

4. How knowledgeable and professional have you found our staff?


very

moderately

not very

poor

not very

poor

5. How well do you rate our response time?


very

moderately

6. How well do you rate our prices in comparison with others?


very

moderately

not very

poor

7. How convenient do you rate our communication?


very

moderately

not very

poor

8. What specific things can we do to increase your satisfaction with our services?
..........................................................................................................................................................................
..........................................................................................................................................................................
..........................................................................................................................................................................
Do you remember any name of our technician? Please state out.
1 ..............................................................................................................
2 ..............................................................................................................
3 ..............................................................................................................
(If anonymity is not a concern, please feel free to state your information below)
Your name: ..........................................................

Your email: .................................................................

Your position: ......................................................

Your mobile: ...............................................................

Your company: ....................................................


Again we would like to thank you for taking your time to give us your comments.

z:\marketing\projects\com - client survey\client_survey.doc

PHIEU THAM DO Y KIEN KHACH HANG


COMNET xin chan thanh cam n Quy Khach hang a quan tam en san pham, dch vu cua cong ty chung toi.
Muc tieu cua COMNET la c phuc vu khach hang vi chat lng dch vu tot nhat, do o chung toi can s giup
cua Quy Khach hang trong viec xac nh mc o thoa man ve nhu cau oi vi san pham, dch vu cung cap.
Xin Quy v vui long danh chut thi gian quy bau e ien vao bang cau hoi di ay. Moi s ong gop cua Quy v
la tai san vo gia oi vi chung toi.

1. Vui long cho biet mc o thoa man cua Quy v oi vi dch vu cua COMNET.
rat hai long

hai long

cha hai long

rat khong hai long

2. Quy v se tiep tuc s dung dch vu cua chung toi?


chac chan

co le

co le khong

chac chan khong

3. Quy v se gii thieu vi ngi khac ve dch vu cua COMNET?


chac chan

co le

co le khong

chac chan khong

4. anh ga cua Quy v ve trnh o chuyen mon cua oi ngu nhan vien COMNET.
tot

kha

trung bnh

toi

cha kp thi

cham

5. Nhan xet cua Quy v ve thi gian ap ng?


nhanh

kp thi

6. Nhan xet cua Quy v ve chnh sach gia cua COMNET so vi cac cong ty khac?
tot hn

hp ly

cha hp ly

toi

7. Quy v nhan xet nh the nao ve mc o thuan tien trong giao dch vi chung toi?
rat thuan tien

thuan tien

cha thuan tien

toi

8. Chung toi co the lam g e thoa man nhu cau cua Quy v tot hn?
..........................................................................................................................................................................
..........................................................................................................................................................................
..........................................................................................................................................................................
..........................................................................................................................................................................
Xin vui long cho biet ten nhan vien cua COMNET ma Quy v biet.
1 ..............................................................................................................
2 ..............................................................................................................
3 ..............................................................................................................
Di ay la nhng thong tin ca nhan, xin Quy v vui long cho biet:
Ho ten: .................................................................
Chc vu:...............................................................

Email:.......................................................................
Mobile:.....................................................................

Cong ty: ...............................................................


Mot lan na, COMNET xin chan thanh cam n nhng y kien ong gop quy bau cua Quy v.
Tran trong knh chao.
z:\marketing\projects\com - client survey\client_survey.doc

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