t

Hose Label
Printers
442-0077
442-0078

NEHS1352-03
July 23, 2024

442-0077 442-0078

Thermal Transfer Bar Code Printer Thermal Transfer Bar Code Printer
(Low Volume) (High Volume)

Tool
Tool Operating Manuals •• 877-228-2420
Operating Manuals 877-228-2420 •• dealer.cat.com
catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green

 Caterpillar® Technical Support, Warranty and Service ..................................................................................... 4
442-0077 | Thermal Transfer Bar Code Printer (Low Volume) .......................................................................... 4
442-0078 | Thermal Transfer Bar Code Printer (High Volume) ......................................................................... 5
442-007 Printer Overview .................................................................................................................................... 6
Open / Close the Top Cover ................................................................................................................................ 7
Loading the Ribbon ............................................................................................................................................. 7
Loading the Media ............................................................................................................................................... 8
442-0078 Printer Overview (Old Model – TTP 2410MPRO) ...............................................................................10
Loading the Ribbon ............................................................................................................................................12
Remove Used Ribbons.......................................................................................................................................13
Loading the Media ..............................................................................................................................................13
Control Panel ......................................................................................................................................................14
442-0078 Printer Overview (New Model – TTP 2410MT) ...................................................................................14
Loading the Ribbon ............................................................................................................................................17
Remove Used Ribbons.......................................................................................................................................18
Loading the Media ..............................................................................................................................................18
Control Panel ......................................................................................................................................................20
Printer Driver Installation ...................................................................................................................................21
Bartender Software Installation .........................................................................................................................22
Printing Labels from Bartender .........................................................................................................................24
Printing Labels from a Keyboard.......................................................................................................................26
Updating the Printer Program - Using USB Cable ............................................................................................27
Updating the Printer Program – Using Ethernet Cord .....................................................................................32
Updating the QR Barcode URL - From a Computer .........................................................................................38
Updating your Company Name - From a USB Keyboard .................................................................................40
Updating your Phone Number - From a USB Keyboard ..................................................................................41
How to Install and Rename a 2nd Printer ..........................................................................................................42
Running 2 Printers - On 1 Computer .................................................................................................................42
Print Modes for the TTP-2410M Printer (442-0078) ...........................................................................................43
Change p/n to P/N | V 1.4A Printer Program is REQURIED..............................................................................44
Programming the Printers IP Address ..............................................................................................................45
Adjusting Print Darkness – Density Setting .....................................................................................................47
Calibrating the Printer for Use with Black Mark Labels ...................................................................................48
Program Versions for Label Printer ..................................................................................................................49

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 442-0077 | Replacing the Print Head Assembly ................................................................................................50
442-0077 | Replacing the Platen Roller Assembly ............................................................................................51
442-0078 | Replacing the Platen Roller Assembly ............................................................................................55
442-0078 | Routine Maintenance ........................................................................................................................56
FAQ - Frequently Asked Questions...................................................................................................................58

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Caterpillar® Technical Support, Warranty and Service
Global Dealer Solutions Network, Parts Technical Support Team
North America (Toll-Free): 1-877-228-2420
International: 1-309-266-4421
Electronic Requests: Send via Product Support Customer Relationship Management (MSCRM)
For Access and Tutorial visit: https://gdsn.cat.com/mscrm
Please provide a basic explanation of the problem, part number, serial number, table values and HMI revisions
(found during boot-up on Crimputer.)

442-0077 | Thermal Transfer Bar Code Printer (Low Volume)

Warranty: Manufacturer's One Year

European Union Compliant, CE marked

• Allows enhanced information on label (Part Number, Dealer Name and

Telephone Number, Assembly Date, QR code)
• Operates with starter software on a PC or in a standalone mode using
optional accessories (not included)
• Optional plug adapters are available to support regional electrical
standards
• Small, space saving, low volume printer
• Economical and suitable for less frequent usage

Specifications
• High quality double walled clamshell design
• Uses industry standard ribbons and media
• Head open sensor
• 8MB SDRAM, 4MB Flash Memory
• Supports Serial, USB 2.0, and Ethernet connectivity

Part No. Description

Thermal Transfer Bar Code Printer (Low Volume)
442-0077 100-240 VAC, 1.8A, 50/60 Hz
Universal Power Supply

Note: The latest software updates can be found at:

https://catdealer.com/en/services-support/parts/wear-maintenance/Hose-and-Coupling/Hose-Label-Printers/hose-
label-printer-software-updates-and-Instructions.html

Note: For additional information please view PECP5030

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 442-0078 | Thermal Transfer Bar Code Printer (High
Volume)
Warranty: Manufacturer's One Year

European Union Compliant, CE marked

• Allows enhanced information on label (Part Number,

Dealer Name and Telephone Number, Assembly Date, QR
code)
• Operates with starter software on a PC or in a standalone
mode using optional accessories (not included)
• Optional plug adapters are available to support regional
electrical standards
• Delivers high-speed performance

Specifications
• Supports Ethernet, USB 2.0, serial and parallel
connectivity
• 300 dpi and 600 dpi resolution options
• Large LCD display with 6-button menus
• Supports a USB keyboard interface for stand-alone
printing
• 8MB Flash and 32MB SDRAM memory
• Uses TSPL-EZ™ firmware for plug-n-play

Part No. Description

Thermal Transfer Bar Code Printer (High Volume)
442-0078 100-240 VAC, 2A, 50/60 Hz
Universal Power Supply

Note: The latest software updates can be found at:

https://catdealer.com/en/services-support/parts/wear-maintenance/Hose-and-Coupling/Hose-Label-Printers/hose-
label-printer-software-updates-and-Instructions.html

Note: For additional information please view PECP5030

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-007 Printer Overview
Media View Window

LED Indicator

Feed Button

Power Switch SD Card Slot

Paper Exit Chute Top Cover

Power Jack
Open Lever USB Interface

Note: The interface picture is for reference only. Please refer to the product specification for the interface’s availability.

Media Lock Switch Ribbon Access Cover

Ribbon Rewind Hub

Ribbon Rewind Gear

Print Head
Ribbon Support Hub

Top Cover
Media Holders

Media Guide Top Cover Support

Adjuster Knob

Black Mark Sensor

Platen Roller Media Guides

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Quick Installation Guide

Open / Close the Top Cover

(1) Open the printer top cover by (2) A top cover support at the (3) Hold the top cover and press
pulling the tabs located on each rear of the printer will engage the top cover support to disengage
side towards the front of the printer, with lower inner cover to hold the top cover support with lower
then lift the top cover to the the printer top cover open inner cover. Gently close the top
maximum open angle. cover.

Loading the Ribbon

(1) Open the printer’s top cover (2) Open the ribbon access cover. (3) Insert the ribbon right side onto
by pulling the top cover open the supply hub. Align the notches
levers located on each side of on the left side and mount onto
the printer and lifting the top the spokes.
cover to the maximum open
angle.

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 * Loading Path for Ribbon

(4) Stick the ribbon onto the (5) Turn the ribbon rewind gear
ribbon rewind paper core and until the ribbon plastic leader is
insert the paper core onto the thoroughly wound and the black
rewind hub. section of the ribbon covers the
print head. Close the ribbon access
cover and the top cover.

Loading the Media

(1) Open the printer top cover by (2) The media holder can be used (3) Separate the media holders to
pulling the tabs located on each side for 1” and 1.5” media core by the label roll width. Place the roll
towards the front of the printer, and rotating the upper part of label between the holders and close
then lift the top cover to the maximum holder 180 degrees clockwise. them onto the core.
open angle.

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
(4) Place the paper, printing side face (5) Move the media guides to fit (6) Gently close the top cover.
up, through the media guides, media the label width by turning the guide Make sure the cover latches
sensor and place the label leading adjuster knob. securely.
edge onto the platen roller.

* Loading Path for Media

Note:

* Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-0078 Printer Overview (Old Model – TTP 2410MPRO)

Front LCD with

back Light Display

Media View
Lower Front Cover Window

GPIO Interface
(Option)
Centronics
Interface

Fan-fold Paper SD Card Slot

Entrance Chute (Option for economy model)

Ethernet Interface
USB
(Option for economy model)
Interface
USB Host Interface
(Option for economy model)

PS/2 Interface
(Option for economy model)

RS-232C
Interface
Power Jack Power Switch
Socket

Note: The interface picture is for reference only. Please refer to the product specification for the interface’s availability.

10

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 Print Head Pressure
Printer Right Side Cover Adjustment Knobs

Print Head

Platen

Media Guide Bar Label Roll

Guard

Ribbon Rewind 3” Label

Spindle Supply Spindle Ribbon
Sensor Label
Guide
Ribbon Supply
Spindle Media
Ribbon Release
Button Sensor
Internal Rewind
Spindle Print Head
(Option) Release Lever
Media Sensor
Lock Lever

11

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Loading the Ribbon

(1) Open the printer right side cover. (2) Install the ribbon onto the ribbon (3) Wrap the ribbon onto the
Push the print head release lever supply spindle. Thread the ribbon rewind spindle. Keeping
to open the print head ribbon through the ribbon sensor the ribbon flat and without
mechanism. slot and then through the open wrinkles.
space in between print head and
platen.

Loading Path for Ribbon

(4) Wind the ribbon clockwise about (5) Close the print head
3~5 circles onto the ribbon mechanism by pushing both
rewind spindle until it is smooth sides of the print head
and properly stretched. mechanism. Make sure the
latches are engaged securely.

12

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Remove Used Ribbons

(1) Break the ribbon between ribbon (2) Push the ribbon release button to (3) Then, slide off the ribbon from
guide plate and the ribbon release the ribbon on the ribbon ribbon rewind spindle.
rewind spindle. rewind spindle.

Loading the Media

(1) Move the label roll guard (2) Place the roll of media on the (3) Adjust the label guide to fit the
horizontally to the end of label label suppl spindle. Flip up the width of the label.
spindle then flip down the label label roll guard. Move the label
roll guard. roll guard horizontally to gently
fit the width of label roll.

13

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
(4) Unlock the media sensor lock (5) Close the print head
lever to adjust the media sensor mechanism by pushing both
position and lock the media sides of the print head
sensor lock lever (see note mechanism. Make sure the
below). latches are engaged securely.

Note: The sensor location is marked by a triangle mark ▽ at the sensor housing. Please make sure the gap or black
mark is at the location where media gap/black mark will pass through for sensing.

Control Panel

LED Status Indication Keys

The printer power is 1. Enter the menu
Off
turned off 2. Exist from a menu or
The printer power is cancel a setting and return
On to the previous menu
turned on
On Printer is ready Pause/Resume the printing
process
Pause Advance one label
Blinking
Downloading data into
printer Scroll up the menu list
Off Printer is ready Scroll down the menu list

On “CARRIAGE OPEN” or Enter/Select cursor located

“”CUTTER ERROR” option
Blinking “NO PAPER”, “PAPER
JAM" or "NO RIBBON"

For more information and features about this printer, please refer to the User’s Manual inside the CD disk.

14

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-0078 Printer Overview (New Model – TTP 2410MT)

LED Indicators
Touch Screen
Display

Media View
Operation Paper Exit Window
Buttons Chute

Ethernet Interface

Fan-fold Paper
SD Card Socket
Entrance Chute

GPIO Interface
USB (Option)
Interface

USB Host
Interface Centronics Interface

RS-232C
Interface

Power Jack Power Switch

Socket

Note: The interface picture is for reference only. Please refer to the product specification for the interface’s availability.

15

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 Printer Right Side Cover Print Head

Ribbon
Sensor

Platen

Label Roll
Media Guide Guard
Bar

Ribbon
Rewind
Spindle 3” Label Media Damper
Supply Spindle Sensor
Ribbon Media Sensor
Release Label Lock Lever
Print Head
Button Guide
Release Lever
Ribbon Supply
Spindle
Internal Rewind
Print Head Pressure Spindle
(Option)
Adjustment Knobs

16

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Loading the Ribbon

(1) Open the printer right side cover. (2) Install the ribbon onto the ribbon (3) Wrap the ribbon onto the
Push the print head release lever supply spindle. Thread the ribbon rewind spindle. Keeping
to open the print head ribbon through the ribbon sensor the ribbon flat and without
mechanism. slot and then through the open wrinkles.
space in between print head and
platen.

*Loading Path for Ribbon

(4) Wind the ribbon clockwise about (5) Close the print head
3~5 circles onto the ribbon mechanism by pushing both
rewind spindle until it is smooth sides of the print head
and properly stretched. mechanism. Make sure the
latches are engaged securely.

17

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Remove Used Ribbons

(1) Break the ribbon between ribbon (2) Push the ribbon release button to (3) Then, slide off the ribbon from
guide plate and the ribbon release the ribbon on the ribbon ribbon rewind spindle.
rewind spindle. rewind spindle.

Loading the Media

(1) Move the label roll guard (2) Place the roll of media on the (3) Pull label roll leading edge forward
horizontally to the end of label label suppl spindle. Flip up the through the media guide bar,
spindle then flip down the label label roll guard. Move the label damper, media sensor and place
roll guard. roll guard horizontally to gently the label leading edge onto the
fit the width of label roll. platen roller.

18

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 (4) Adjust the label guide to fit (5) Unlock the media sensor lock (6) Close the print head mechanism
the width of the label. lever to adjust the media by pushing both sides of the print
sensor position and lock the head mechanism. Make sure the
media sensor lock lever (see latches are engaged securely.
note below).
(7) Using the front display panel to set the media sensor type and calibrate the selected sensor. (See “Media
Sensor Calibration” in the box on the right side of this page).

Note: Re-calibrate the gap/black-mark sensors when changing media. The sensor location is marked by a
triangle mark ▽ at the sensor housing. Please make sure the gap or black mark is at the location where media
gap/black mark will pass through for sensing.

*Loading Path for Media

19

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Control Panel

LED Status Indication Keys Function

Off Printer power off FEED Advances one label
POWER
On Printer power on PAUSE Pause/Resume the printing process
On Printer is ready 1. Enter the menu
2. Exit from a menu or cancel a
Printer is paused MENU
ON-LINE setting and return to the previous
Blinking Printer is downloading menu
data SELECT Enter/Select cursor located option
Off Printer is ready UP Scroll up the menu list
Carriage open or DOWN Scroll down the menu list
On
ERROR cutter error
No paper, paper jam
Blinking
or no ribbon

For more information and features about this printer, please refer to the User’s Manual inside the CD disk.

20

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Printer Driver Installation

You must have Administrator rights on the PC to complete this.

1. Connect the printer to the PC or network.

Unplug the keyboard if attached to the printer and turn the printer ON.

(Make sure the printer is powered ON without any keyboard attached).

When the printer is first connected to the PC with a USB connection, Windows Plug & Play will try to install the
new hardware.

CANCEL THE PLUG & PLAY WINDOW.

2. Run the Printer Driver install program “DriverWizard.exe”.

(This program is found in the Driver folder in the Installation CD)

Select the USB or Network port for your printer.

Note: It is important to plug in the printer to the exact same USB connector on the PC, if it gets unplugged.

If the printer is re-connected to the computer on a different USB connector, plug and play will attempt to install
the printer again. You will have to repeat installing the printer.

Note: If the printer is installed again at a different USB port or connector on the computer, the computer will
give the printer a new name.

Please make sure the printer’s name is:

- TSC TTP-225 (Low Volume Printer: 442-0077)
- TSC TTP-2410M Pro (High Volume Printer: 442-0078 Old Model)
- TSC TTP-2410MT (High Volume Printer: 442-0078 New Model)

21

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Bartender Software Installation

You must have Administrator rights on the PC to complete this.

From the CD
1. Insert the setup CD.

Browse to the folder “003Bartender”. Run the BTxxxxxTSC.exe program installation file.

Accept the default options, except the last one below:

At the last installation Window shown below, please un-check all the options, and click Finish.

Note: Please do not launch Bartender. If you do, please close it. You do not need to set up the program or
create any designs. The printers are programmed to a custom format. Bartender is used only as a user
interface to the printer.

2. Browse to the folder “004PrintingLabels” in the Installation CD.

Copy the HoseLabelsxxxxxx-CAT.BTW file to your Desktop.

To print Labels, open the BTW file to launch the Bartender/Printer Interface.

The printer must NOT be turned on with a keyboard plugged in when printing labels from Bartender.
Unplug the keyboard, and then turn on the printer.

22

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 From the Internet
1. The BarTender UltraLite software for TSC printers, can also be downloaded from
https://usca.tscprinters.com/en/downloads

2. Select Support & Downloads, then select Downloads, Labeling Software, and download Bartender.

Note: Please do not launch Bartender. If you do, please close it. You do not need to set up the program or
create any designs. The printers are programmed to a custom format. Bartender is used only as a user
interface to the printer.

The Caterpillar specific hose label template can be downloaded from:

https://catdealer.com/en/services-support/parts/wear-maintenance/Hose-and-Coupling/Hose-Label-
Printers/hose-label-printer-software-updates-and-Instructions.html

3. Copy the HoseLabelsxxxxxx-CAT.BTW file to your Desktop.

To launch Bartender, click on the file HoseLabelsxxxxxx-CAT.BTW.

The printer must NOT be turned on with a keyboard plugged in when printing labels from Bartender.
Unplug the keyboard, and then turn on the printer.

23

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Printing Labels from Bartender

1. Open the ****.BTW file on your desktop to print labels.

This file can be found in the installation CD folder – “004Printing Labels”.

The printer must not be turned ON with a keyboard plugged in when printing labels from Bartender.

Click the Printer Icon in the Toolbar.

2. The Print Options Window will appear. Verify your printer is selected and click Print.
(If this Window does not appear, please skip this, and go to the next step.)

Note: This Window is shown by default.

To hide this Window, close it and go to Tools, General Options, and check “Immediate Print from Toolbar”.

24

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 3. Fill in the fields and click Print.

To print duplicate label with identical Tracking ID, use the “COPIES” function within the Bartender software
(see below).

Examples below:

Note: The last 4-digits of the Tracking ID will be printed on the label copies below the Tracking ID QR code.

Note: When exiting the Bartender program, you will be asked to save changes.
You may save the last entries for future use.

25

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Printing Labels from a Keyboard

1. Attach a Keyboard to the printer and power on the printer.

The LCD screen on the printer will now prompt you for Data Entry.

Note: If your printer displays the READY <<1>> prompt, enter the following 5 characters exactly as they
appear below followed by the Enter key on your keyboard:

<<1>>

2. The LCD screen on the printer will now prompt you for Data Entry.
If the printer is powered off, please re-enter <<1>> to use the keyboard.

Please do not leave the keyboard plugged in if you are going to print labels from the Bartender
program/computer.

Note: Keyboards with additional USB ports are NOT supported by the printer.

26

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Updating the Printer Program - Using USB Cable

USB Cable:

1. Attach the printer to the PC and Power On.

2. Start the program ‘DIAGTOOLxx.xx.EXE”.

DiagTool_V1.54.exe is located in your Installation CD: 009_Utilities\PrinterProgram. The Printer

program is also located in the same folder.

The Diagtool and the printer program *FLASH.BAX files can also be downloaded from CAT:
https://catdealer.com/en/services-support/parts/wear-maintenance/Hose-and-Coupling/Hose-Label-
Printers/hose-label-printer-software-updates-and-Instructions.html

If there is a Keyboard attached to the printer, turn off the printer, unplug the Keyboard, and turn the
printer back on.

3. Click the tool button “Ignore AUTO.BAS”.

(The printer will reboot)

27

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 4. Click the “File Manager” tab.

5. Click the “Format” option to erase the old software files. Click “OK” to confirm.

28

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 6. Select the “Command Tool” tab.

7. Click the tool button “Send File”.

(Browse to the printer program file called “**V***FLASH.BAX”, and double click on it.

8. Click the “File Manager” tab.

9. Select File Type BMP.

10. Browse to select the file SHOPCRT1.BMP & click Download.

29

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 11. Browse to select the file SHOPCRT2.BMP & click Download.

12. Close the Diagtool, and power off/on the printer.

The hose label program will now be loaded in the printer.

Note: If you use Bartender, Printer Program V1.417D REQUIRES a new Bartender template file.
Copy the file 2021_V1.417CAT.BTW to your desktop and launch Bartender from there.
You cannot use any older version BTW files.

The New Bartender Print Window 2024 V1.417G Label Print

30

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 If you cannot open the new Bartender print template (*.btw file), you will need to update the Bartender
program. Please make sure you are using this version or higher:

Program: TSC Special Edition BarTender 2016 R7.

License: UltraLite.
Version: 11.0.7.3146 (32-bit).

The version can be found in Bartender by clicking on HELP and ABOUT.

If you need to update, please see 0002-Bartender Software Installation.doc for help.
(The latest version can be downloaded at www.tscprinters.com).

31

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Updating the Printer Program – Using Ethernet Cord
Using the Diagtool & Ethernet Connection

1. Start the program ‘DIAGTOOLxx.xx.EXE”.

DiagTool_V1.54.exe is located in your Installation CD: 009_Utilities\PrinterProgram.

The Diagtool and the printer program *FLASH.BAX files can also be downloaded from CAT:
https://catdealer.com/en/services-support/parts/wear-maintenance/Hose-and-Coupling/Hose-Label-
Printers/hose-label-printer-software-updates-and-Instructions.html

Note: If there is a Keyboard attached to the printer, turn off the printer, unplug the Keyboard,
and turn the printer back on.

2. Click on the “Interface” drop down list and select Ethernet.

Click the tool button “Setup”.

The TCP/IP Setup Window will appear.

Select your printer and click Exit.

32

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 3. Click the tool button “Ignore AUTO.BAS”. (The printer will reboot)

4. Click the “File Manager” Tab.

33

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 5. Click the “Format” option to erase the old software files. Click “OK” to confirm.

6. Select the “Command Tool” tab.

7. Click the tool button “Send File”.

(Browse to the printer program file called “**V***FLASH.BAX”, and double click on it.

34

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 8. Click the “File Manager” tab.

9. Select File Type BMP.

10. Browse to select the file SHOPCRT1.BMP & click Download

11. Browse to select the file SHOPCRT2.BMP & click Download.

35

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 12. Close the Diagtool, and power off/on the printer.

The hose label program will now be loaded in the printer.

Note: If you use Bartender, Printer Program V1.417D REQUIRES a new Bartender template file.
Copy the file 2021_V1.417CAT.BTW to your desktop and launch Bartender from there.
You cannot use any older version BTW files.

The New Bartender Print Window 2024 V1.417G Label Print

If you cannot open the new Bartender print template (*.btw file), you will need to update the Bartender
program. Please make sure you are using this version or higher:

Program: TSC Special Edition BarTender 2016 R7.

License: UltraLite.
Version: 11.0.7.3146 (32-bit).
The version can be found in Bartender by clicking on HELP and ABOUT.

If you need to update, please see 0002-Bartender Software Installation.doc for help.

36

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Updating the QR Barcode URL - From a USB Keyboard

The printer ships pre-programmed with https://qr.cat.com/ as the URL.

If you need to change that, follow the steps below.

1. Attach a USB Keyboard to the printer and power on the printer.

Note: If your printer displays the READY <<1>> prompt, enter the following 5 characters
exactly as they appear below followed by the Enter key on your keyboard:
<<1>>

2. Press the Enter key on the Keyboard until you see the prompt Working Pressure.
Enter the following 3 characters exactly as they appear below, followed by the Enter key:

1.1

3. The printer will now show you the prompt WEB URL.
Enter your new URL for the Barcode followed by the Enter key.

Examples: http://websiteurl.com or http://www.websiteurl.com

4. Print 1 label of any size to verify the new URL on the label.
Note: The URL is saved in the printer and will be saved when the power is off.

It is important to keep the website link as short as possible for cell phone reading.

There is a maximum of 50 characters reserved for the URL in the printer memory.

Please do not leave the keyboard plugged in if you are going to print labels from the Bartender
program/computer.

Keyboards with additional USB ports are NOT supported by the printer.

37

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Updating the QR Barcode URL - From a Computer

Make sure the printer is turned ON without a Keyboard attached when programming the URL

1. Open the file HoseLabelsxxxxxCATURL.btw.

(This file is found in the Installation CD folder “004Printing Labels.)

2. Click the Printer Icon in the Toolbar.

The Print Options Window will appear. Verify your printer is selected and click Print.
(If this Window does not appear, please skip this, and go to the next step.)

Note: This Window is shown by default.

To hide this Window, close it and go to Tools, General Options, and check “Immediate Print from Toolbar”.

38

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 3. Fill in the URL field, a valid Dash size, a Label quantity of 1 and click Print.

Examples: http://websiteurl.com or http://www.websiteurl.com

4. Print 1 label of any size to verify the new URL on the label.
Note: The URL is saved in the printer and will be saved when the power is off.

It is important to keep the website link as short as possible for cell phone reading.

There is a maximum of 50 characters reserved for the URL in the printer memory.

39

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Updating your Company Name - From a USB Keyboard

1. Attach a USB Keyboard to the printer and power on the printer.

Note: If your printer displays the READY <<1>> prompt, enter the following 5 characters exactly as they
appear below followed by the Enter key on your keyboard:
<<1>>

2. Press the Enter key on the Keyboard until you see the prompt Working Pressure.
Enter the following 3 characters exactly as they appear below, followed by the Enter key:

2.2

3. The printer will now show you the prompt DEALER NAME.

Enter your Dealer Name followed by the Enter key.

4. Print 1 label of any size to verify the new Name on the label.
Note: The Name is saved in the printer and will be saved when the power is off.

Please do not leave the keyboard plugged in if you are going to print labels from the Bartender
program/computer.

If you are going to print labels from Bartender, turn off the printer, unplug the keyboard, and turn
the printer back on.

Keyboards with additional USB ports are NOT supported by the printer.

40

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Updating your Phone Number - From a USB Keyboard

1. Attach a USB Keyboard to the printer and power on the printer.

Note: If your printer displays the READY <<1>> prompt, enter the following 5 characters exactly as they
appear below followed by the Enter key on your keyboard:
<<1>>

2. Press the Enter key on the Keyboard until you see the prompt Working Pressure.
Enter the following 3 characters exactly as they appear below, followed by the Enter key:

3.3

3. The printer will now show you the prompt DEALER PHONE.

Enter your new Phone Number followed by the Enter key.

4. Print 1 label of any size to verify the new Phone Number on the label.
Note: The Phone Number is saved in the printer and will be saved when the power is off.

Please do not leave the keyboard plugged in if you are going to print labels from the Bartender
program/computer.

If you are going to print labels from Bartender, turn off the printer, unplug the keyboard, and turn
the printer back on.

Keyboards with additional USB ports are NOT supported by the printer.

41

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
How to Install and Rename a 2nd Printer

1. Install the 2nd Printer.

2. Open the Bartender File.

3. Change the printer from #1 to #2.

4. Save the Bartender File with a NEW name.

Note: This will create 2 Bartender files on your desktop. Both can be used at the same time.
(There will be 2 tabs, or 2 windows open in the Bartender program).

▪ OR -

5. This method is for selecting a printer, each time you print:

a. Install the 2nd Printer.
b. Open the Bartender file.
c. Change the printer from #1 (TTP-2410M PRO) to #2 (TTP-225) as needed.

Running 2 Printers - On 1 Computer

When 2 Bartender files are open, they are either displayed as multiple tabs or side by side windows.

There can only be 1 Print Window open at any time.

The files remember which printer to send the data to.

1. If using multiple tabs or side by side windows, clicks the print button, then closes the tabs or windows when
finished with 1st printer.

2. Click the alternate window or tab for the 2nd printer, and then click the print button.

42

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Print Modes for the TTP-2410M Printer (442-0078)

The Printer can be used in 1 of 3 PRINT MODES:

1. BATCH: Print all labels without stopping.

The entire quantity of labels will print at once without stopping between each label.

▪ When the printer prompts you for REWIND ON? Press the SELECT button.

The PRINT button is NOT used in this mode.

Note: BATCH Mode is only available in printer program versions 1.3 and higher.
The printer program version is displayed briefly during power up.

2. PRINT ONE LABEL for TEAR OFF: One label will print.
Press the Print Button for the next label to print. Repeat until all are printed.

▪ When the printer prompts you for REWIND ON? Press the DOWN arrow button.

Note: You must push the PRINT button for each label to print.

3. (OPTIONAL) - PEEL and PRESENT: The labels will dispense out the front of the printer.
Pre-peeled and ready for applying to the hose.

▪ When the printer prompts you for REWIND ON? Press the UP arrow button

Note: You must push the PRINT button for each label to print, peel & feed out.

The print must have the optional liner rewinder installed for this mode.

To reset the Print Mode, power OFF/ON the printer.

43

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Change p/n to P/N | V 1.4A Printer Program is REQURIED

1. Attach a USB Keyboard to the printer and power on the printer.

Note: If your printer displays the READY <<1>> prompt, enter the following 5 characters exactly as they
appear below followed by the Enter key on your keyboard:

<<1>>

2. When the printer prompts you for the PART NUMBER entry, enter either CAP ON or CAP OFF.

Note:

CAP OFF will print p/n: as the Part Number prefix on the label.

CAP ON will print P/N: as the Part Number prefix on the label.

This setting is remembered when the power is off.

Note: This setting is only available in printer program versions 1.4A and higher.

The printer program version is displayed briefly during power up on the LCD screen.
If your printer does not display PROG V xx, then it is V 1.0

Please do not leave the keyboard plugged in if you are going to print labels from the Bartender
program/computer.

Keyboards with additional USB ports are NOT supported by the printer.

44

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Programming the Printers IP Address

WARNING - Contact your Network Administrator before

programming the IP Address!

DiagTool_V1.54.exe is located in your Installation CD: 009_Utilities\PrinterProgram.

Note: If there is a Keyboard attached to the printer, turn off the printer, unplug the Keyboard,
and turn the printer back on.

1. Connect the Printer to a PC with a USB Cable and turn ON the printer.

2. Start the program ‘DIAGTOOLxx.xx.EXE”.

3. Click the tool button “Ignore AUTO.BAS”.

(The printer will reboot)

4. Click the “Ethernet Setup” Button.

45

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 5. Click on “Static IP” or “DHCP” (this is a user option).

6. Enter the IP address information and then click “Set IP”.

Note: The IP address and the Printer Name must be programmed separately.
(They cannot be programmed at the same time).
Repeat all the steps in this instruction if you need to program the Printer Name.

7. Turn the printer off and then back on for the new settings to be in effect.

46

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Adjusting Print Darkness – Density Setting

1. Connect the printer with a USB cable to a PC.

2. Start the program ‘DIAGTOOLxx.xx.EXE”.

DiagTool_V1.54.exe is located in your Installation CD: 009_Utilities\PrinterProgram.

The Diagtool and the printer program *FLASH.BAX files can also be downloaded from CAT:
https://catdealer.com/en/services-support/parts/wear-maintenance/Hose-and-Coupling/Hose-Label-
Printers/hose-label-printer-software-updates-and-Instructions.html

3. Click on “IGNORE AUTO.BAS”.

4. Click the “GET” button to view the current Density setting.
5. Change the “Density Value” as needed and click “SET”.
6. Close the Diagtool, and power OFF/ON the printer & print a label to see the results.

This setting is remembered when the power is OFF.

NOTE: This setting is only adjustable in printer program versions V1.417D and higher.
The printer program version is displayed briefly during power up on the LCD screen.
If your printer does not display PROG V xx, then it is V 1.0

47

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Calibrating the Printer for Use with Black Mark Labels

Connect the printer with a USB cable to a PC.

Start the program ‘DIAGTOOLxx.xx.EXE”.

DiagTool_V1.54.exe is located in your Installation CD: 009_Utilities\PrinterProgram.

The Diagtool and the printer program *FLASH.BAX files can also be downloaded from CAT:
https://catdealer.com/en/services-support/parts/wear-maintenance/Hose-and-Coupling/Hose-Label-
Printers/hose-label-printer-software-updates-and-Instructions.html

1. Click on “IGNORE AUTO.BAS”.

2. Click “Calibrate Sensor”

Click the Calibrate button as shown below.

Power OFF the printer when the calibration is finished.

48

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Program Versions for Label Printer

Make sure the printer is powered ON without any keyboard attached

The current program version will be displayed.

Ready <<1>> Program version 1.

VERSIONS:

Ready V1.2 Program V1.2. Adds automatic keyboard recognition at power up. Also requires a firmware update.

V 1.3 TEMP program – Adds 2nd barcode to the TTP-2410MPRO printer. Will not work with TTP-225 printer.

V 1.4 Adds 2nd Barcode and SD card logging.

V 1.4A
or V1.4T Adds ability to change pn to PN (prefix).

V 1.73 (Used ONLY with the Crimputer).

V1.413T Adds a 2nd QR barcode to the label.

The older DataMatrix Barcode is disabled.

V1.414T Minor adjustments made to TTP-2410MT printer.

V1.415T Minor adjustments made to TTP-225 printer.

V1.417B New print format, & new Bartender print screen.

V1.417D Corrected custom QR URL saving & removed forced density control from the printers.

V1.7344 Latest Printer Program version for Crimputer direct Integration.

49

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-0077 | Replacing the Print Head Assembly

1. Open the printer top cover.

2. Remove the print head cable cover.

3. Press left concave of the print head bracket then pick up the print head assembly.

4. Disconnect the print head harness. Replace the print head assembly.

Print Head Assembly

5. Reassemble the parts in the reverse procedures.

50

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-0077 | Replacing the Platen Roller Assembly

1. Open the printer top cover and remove the lower front cover.

Lower Front Cover

2. Disengage the platen holder tabs from the lower inner cover by pulling out the right side and left side tabs.
Rotate the tabs into a horizontal position.

Unhook
Horizontal position

3. Take out the platen roller assembly.

51

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 4. Replace a new platen roller assembly.

Platen Roller Assembly

Note:

The tab here is for

regular label.

The tab here is for thick label.

(Thickness is 0.9 mm)

52

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-0078 | Replacing the Print Head Assembly

1. Open the printer right side cover.

2. Turn the two print head pressure adjustment knobs counterclockwise to lowest index to minimize the pressure
applied to the print head.
3. Disengage print head release lever.
4. Remove the screw upon the print head mechanism.

Screw

5. Carefully disconnect connector from the print head assembly. Please DO NOT pull the cable to right and left
side alternatively to disconnect it from the print head connector. Please use a flat screwdriver to push at the
key in the middle of the connector. When the connector becomes loose from the print head connector, you can
disconnect it.

6. Remove/Replace the print head assembly.

53

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
 7. Connect the print head cable and carefully slide assembly into the print mechanism. Make sure the two
locating protrusions on the print mechanism mounting plate snap into the locating holes on the print head.

---- Locating Protrusions

---- Locating Holes

8. Check the print head has been totally closed to the print mechanism before securing the print head by the
previously removed thumbscrew.

9. Reassemble the parts in the reverse procedures.

Note: Please use the NEW print head screw (provided separately) to replace the print head assembly.
DO NOT use the original screw.

54

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-0078 | Replacing the Platen Roller Assembly

1. Open the printer right side cover.

2. Disengage print head lift lever.
3. Refer to section 3.1 to remove the lower front panel.
4. Remove 2 screws from the platen holder.

Screws

5. Take out the platen holder, platen roller assembly and replace a new platen roller assembly.

Platen Roller Assembly

Holder

6. Reassemble the parts in the reverse procedures.

55

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
442-0078 | Routine Maintenance

Cleaning the Print Head

1. Open the printer right side cover to access the print head.

2. Clean the printhead, with a cotton cloth or swab, moistened in the cleaning solution.

Recommended cleaning solutions:

a. 100% Ethanol
b. 90% Alcohol based, Rubbing Alcohol
c. Pre-moistened Alcohol Pads

Note: Use great care when cleaning the printhead. Any physical damage (scratches, etc.) will cause a
permanent failure of the print head.

Verify Label Sensor

1. Align the label sensor "triangle" over the label.

56

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Cleaning the Platen Drive Roller

1. Turn off the printer.

2. Remove the Label and Ribbon.
3. Clean the black roller with water and a soft cloth.
4. Turn the roller by hand to clean the entire surface area.

5. Clean all the Label guides/rollers, Ribbon guides, and the Label Sensor.
6. Verify the Label Guide Rollers are turning freely, and not binding.

57

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
FAQ - Frequently Asked Questions

Paper jam error & not printing in the correct location.

Check the following:

1. Sensor position
2. Correct Dash Size of hose not entered
3. Label is not fed through the printer properly
4. Do not Factory Default the printer
5. Labels are loaded in the printer upside down
6. Make sure the black mark is facing DOWN

Keyboard is not working.

Check the following:

▪ Incompatible keyboard is being used.

▪ Try another brand.
▪ Do not use a USB hub or any other device.
▪ Keyboards with USB ports on them, are not compatible with the printer.
▪ Program Version is READY <<1>>. Enter <<1>> on the keyboard to turn on direct keyboard mode.

Printer feeds out blank labels.

Check the following:

▪ Verify the ribbon is installed correctly.

▪ If the ribbon is installed upside down, it will not print anything.

BARTENDER SOFTWARE

Print window keeps closing after successfully printing:

▪ Go to: TOOLS, GENERAL OPTIONS, UNCHECK "Immediate Print from Toolbar".

▪ Close General Options Window.
▪ Next, click the PRINT button, On the Print Tab, click the sub-tab OPTIONS,
▪ Put a check in the box - "Automatically Print Again". Close the window.

58

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
Enabling direct Printing (bypasses printer selection window)

▪ Click TOOLS, GENERAL OPTIONS, and check the box "Immediate Print from Toolbar".

Cannot select the Printer

▪ Click TOOLS, GENERAL OPTIONS, and un-check the box "Immediate Print from Toolbar".

Printer not printing from Bartender, the printer was just used with a Keyboard

▪ Power the printer OFF and then back on without the keyboard attached.
▪ Close and reopen Bartender and start over.

Note: Whenever the printer is used with a keyboard attached, the printer must be turned OFF and then back
ON to print labels on-line from Bartender.

When using Bartender, an error message keeps popping up "Resource Error xx.x"

▪ Update the printer driver to the latest version.

▪ The printer drivers can be downloaded at www.tscprinters.com.
▪ Click on the Support tab and select Downloads. Locate your printer model.

59

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green
NEHS1352-03

© 2024 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar Yellow”, the “Power Edge” and Cat
“Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.

60

Tool Operating Manuals • 877-228-2420 • catdealer.com - Hose & Coupling Tools

Caterpillar: Confidential Green