Calhoun: The NPS Institutional Archive

Theses and Dissertations Thesis Collection

1993

Construction contract claims and methods of

avoiding contract litigation through dispute resolution alternatives.

Lavigne, Joseph C.

http://hdl.handle.net/10945/24134
 CONSTRUCTION CONTRACT CLAIMS AND
METHODS OF AVOIDING CONTRACT LITIGATION
THROUGH DISPUTE RESOLUTION ALTERNATIVES

BY

JOSEPH C. LAVIGNE

A REPORT PRESENTED TO THE GRADUATE COMMITTEE

OF THE DEPARTMENT OF CIVIL ENGINEERING IN
PARTIAL FULFILLMENT OF THE REQUIREMENTS
FOR THE DEGREE OF MASTER OF SCIENCE
//C d/W £/LQtAi

UNIVERSITY OF FLORIDA

Summer 1993
 CONSTRUCTION CONTRACT CLAIMS AND
METHODS OF AVOIDING CONTRACT LITIGATION
THROUGH DISPUTE RESOLUTION ALTERNATIVES

BY

JOSEPH C. LAVIGNE

A REPORT PRESENTED TO THE GRADUATE COMMITTEE

OF THE DEPARTMENT OF CIVIL ENGINEERING IN
PARTIAL FULFILLMENT OF THE REQUIREMENTS
FOR THE DEGREE OF MASTER OF SCIENCE
IN CIVIL ENGINEERING

UNIVERSITY OF FLORIDA

Summer 1993
 TABLE OF CONTENTS

CHAPTER ONE - INTRODUCTION

CHAPTER TWO - CONSTRUCTION CONTRACT RISK 5

2.1 Introduction 5
2.2 Establishing Contract Risk 6
2.3 Types Of Contract Risk 10
2.4 Allocating Contract Risk 12
2.5 Project Risk Management 15
2.6 Benefits Of Proper Risk Management 18

CHAPTER THREE - CHANGES, CLAIMS AND CONTRACT DISPUTES 20

3.1 Introduction 20
3.2 Change Order Terminology 21

3.2.1 Change 22
3.2.2 Constructive Change 22
3.2.3 Change Order 22
3.2.4 Claim 23
3.2.5 Dispute 23

3.3 Changes To The Contract 24

3.4 Change Order Categories 25

3.4.1 Owner And Designer Initiated Changes 25

3.4.2 Contractor Initiated Changes 26
3.4.3 Other Changes 26

3.5 What Instigates Claims 26

3.6 Classification Of Claims 28

3.6.1 Design Changes And Additions 28

3.6.2 Changed Site Conditions 29
3.6.3 Delay Claims 30
3.6.4 Acceleration, Compression, Impact
And Ripple 32

3.7 The American Institute Of Architects Process 33

3.7.1 Issuing A Change Directive 33

3.7.2 Decision Of The Architect 34
3.7.3 The Disputes Process 35
3.7.4 Arbitration 36

3.8 Effectiveness Of The AIA Claim Process 36

 1

CHAPTER FOUR - A LEGAL FOCUS ON THE ARBITRATION PROCESS 39

4.1 Introduction 39
4.2 The Development Of The Arbitration Process 39
4.3 Enforceability Of Arbitration Clauses 41
4.4 The Legality And Validity Of Arbitration 42
4.5 Arbitrability And Timeliness Of Claims 43
4.6 Comparing Arbitration To Litigation 45

CHAPTER FIVE - THE ARBITRATION PROCESS 50

5 . Introduction 50
5.2 Developing The Arbitration Clause 51
5.3 Holding An Administrative Conference 53
5.4 Selecting The Arbitrator (s) 54
5.5 Selecting A Location For The Hearing 55
5.6 Prehearing Procedures 56
5.7 Completing The Arbitration Hearing 57

5.7.1 Identifying The Arbitration Member(s) 58

5.7.2 Waiving Formal Hearings 58
5.7.3 Scheduling The Hearing 59
5.7.4 Professional Conduct Of The Arbitrators 59
5.7.5 Refusal To Attend Hearings 60
5.7.6 Opening Remarks 60
5.7.7 Evidence And Subpoena Rights 60
5.7.8 Evidence Rules 61
5.7.9 Witness Testimony 61
5.7.10 Site Visitation 62
5.7.11 Documenting The Hearing 63
5.7.12 Reopening The Hearing 63

5.8 Arbitrated Awards 64

5.9 Awards Enforcement 66
5.10 Judicial Review Of Arbitrated Awards 66

CHAPTER SIX - OTHER TYPES OF DISPUTE RESOLUTION FORUMS 69

6.1 Introduction 69
6.2 Mediation Assisted Negotiations 69
6.3 Fact-Based Mediation 71
6.4 AAA Expedited Procedure 71
6.5 Mini Trial 73
6.6 Referees And Special Masters 73
6.7 Summary Jury Trials 74
6.8 Advisory Opinions 74
6.9 Non-Binding Arbitration 75
6.10 Step-By-Step Disputes Resolution 75
6.11 Disputes Review Board 76
CHAPTER SEVEN - PARTNERING: A COMMITMENT TO COOPERATION 80

7.1 Introduction 80
7.2 The Partnering Concept 81
7.3 The Key Elements Of Partnering 83
7.4 The Partnering Process 87
7.4.1 Educating The Organization 87
7.4.2 Making Your Partnering Intentions Known 88
7.4.3 Commitment From Top Management 88
7.4.4 The Partnering Workshop 89

7.4.4.1 Facilitated Workshops 90

7.4.4.2 Individual Roles And
Responsibilities 91
7.4.4.3 Creating A Partnering Charter 92
7.4.4.4 Dispute Resolution Process 93
7.4.4.5 Joint Evaluation Process 94

7.4.5 Periodic Evaluation 95

7.4.6 Escalation Of Unresolved Issues 95
7.4.7 Final Evaluation 95

7.5 Benefits Of The Partnering Process 96

7.5.1 Benefits To The Project Owner 97
7.5.2 Benefits To The Prime Contractor 98
7.5.3 Benefits To The Designer And Consultants 98
7.5.4 Benefits To Subcontractors And Suppliers 99

7.6 Potential Pitfalls Of The Partnering Concept 99

CHAPTER EIGHT - SUMMARY 101

BIBLIOGRAPHY 109

ui
 CHAPTER ONE
INTRODUCTION

In recent years, construction contract claims have

grown at an alarming rate. It has become increasingly more

difficult for contracting parties to achieve bilateral

agreements in an equitable, effective and timely manner (6).

Litigating disputes is being abused as a cure-all means

within the construction industry, generating a

disproportionate growth in court cases. Relaying on the

legal system to judge and resolve a contractual problem is

counterproductive to getting the job done. It is also an

extremely time consuming and expensive undertaking for all

parties. Therefore, it behooves every contracting party to

strive for timely completion of the work. Resolving

differences "in-house" when possible and avoiding litigation

at all cost is a worthwhile endeavor. This can be

accomplished through cooperation, meaningful, open-minded

negotiations and a team approach to managing the contract

execution.

The purpose of this research paper is to investigate

the reasons behind the increasing trend toward adversarial

contract relationships and claims. It also looks at

possible disputes resolution techniques that can be used to

short circuit the costly and exhaustive path to litigation.

 The topics covered in the following six chapters of

this research paper discuss construction contract risk,

contract disputes, arbitration and other forms of resolving

disputes, and partnering. The material covered in these

chapters highlights possible causes for and resolution of

construction contract disputes.

Chapter Two addresses the allocation of construction

contract risk and it's extremely important role in the

development of contract disputes. Risk avoidance, risk

allocation, risk management and some of the pitfalls of

inappropriately assigning risk to a party who can not manage

or control it's destiny will be discussed. Chapter Three

looks at how changes, claims and disputes develop over

numerous controllable and sometimes uncontrollable

circumstances. The prime causes of construction contract

changes and their subseguent role in generating contract

disputes will be investigated. Chapter Four focuses it's

attention on the development of judicial support for use of

arbitration to mediate disputes, technical differences

between contract arbitration and judicial litigation, and

some of the legal problems faced by arbitration. Chapter

Five is devoted to studying the intricacies of arbitration

as a forum for contract dispute resolution. Chapter Six

takes a cursory look at other forms of contract disputes

resolution technigues in use today. Finally, Chapter Seven

is devoted to the partnering process and it's potential role

for solving the litigious nature and mounting decay of the

contractual process within the construction industry.

Most privately funded projects designed by an architect

incorporate standard American Institute of Architects (AIA)

documents into the contract specifications. The General

Conditions of the Contract for Construction, AIA Document

A201, mandates arbitration between the contracting parties

to resolve contract disputes. Specifically, the arbitration

clause under Paragraph 4.4 of AIA Document A201, stipulates

that disputes, "shall be settled by arbitration according to

the Construction Industry Arbitration Rules of the American

Arbitration Association [AAA]" (3-12).

Both of these influential professional organizations

greatly impact the way we contract for construction services

and mitigate disputes. Though their standard procedures may

not fit every contract scenario, these two organizations are

still possibly the most prominent authorities effecting the

way we execute contracts and resolve disputes today.

Secondly, contracting through the use of a fixed price,

competitive bidding strategy is still a way of life both in

the private and public sector. With these two points in

mind, my research paper directs a great deal of attention to

the application of AIA contract requirements and AAA

arbitration rules to fixed price, competitively bid

projects.

The material covered within this paper by no means is

intended to exhaust the potential mechanisms or alternatives

available today to regain control of the construction

contracting process through disputes resolution at the

project level. However, it provides the reader with a solid

understanding of the problems and possible solutions to help

cure the disputes ailing or nations' construction industry.

 CHAPTER TWO
CONSTRUCTION CONTRACT RISK

2.1 INTRODUCTION

Contracting for construction services is an inherently

risky venture for the owner, design agent and contractor.

All of these parties are exposed to unanticipated risks,

exposure to economic loss and unforeseen contract liability

while performing under the contract (15). Risk

responsibility plays an important role in the development of

contract disputes that arise during the construction

process

Though the risk of doing business can not be

eliminated, proper risk management can lead to a smoother

operation and ultimately reduce the total cost of the

project for the owner, designer and contractor alike (15).

Likewise, improper risk allocation can result in increased

bid contingencies, higher projects costs, poor working

relationships, a higher probability of disputes and the

increased risk of judicial intervention between the

parties (15). This chapter concentrates on the development,

allocation and management of risk as it effects the

construction process.
2.2 ESTABLISHING CONTRACT RISK

The owner's primary objective when planning

construction is to obtain a complete and usable facility in

a timely manner. Understanding risk allocation and properly

applying responsible risk management techniques to the

project documents will help ensure the completed structure

conforms to the quality and timeliness standards as defined

by the contract documents at a reasonable price (16).

Improper risk allocation in turn increases the potential for

claims, disputes and the need for litigation. Unrealistic

expectations and performance demands placed on a contractor

under a competitively bid, "bargain basement" price sets the

stage for conflict from the onset of the project.

The owner selects the contracting method used to

undertake the construction project. Whether the contract is

competitively bid, negotiated, fixed price, cost-plus-a-fee

or guaranteed maximum price will play an important role in

the contractual relationships that develop between the

contracting parties (6). However, nearly all publicly

funded and many privately funded construction projects are

awarded as competitively bid, fixed price contracts. This

system of contract award has been, and possibly will remain,

the primary method of obtaining construction contractor

services for some time to come (16). It is also possibly

the riskiest type of contract to undertake for the

contracting parties. Delivery of a facility based on a

bottom line figure has an extremely high potential for
failure. Costs are sure to escalate due to changes for

which, in some cases, neither the owner nor the contractor

want to assume the risk responsibility for. Disagreements

and disputes tend to be pervasive under the risk of

unanticipated cost overruns and liability exposure allowing

lawsuits to permeate this high stakes venture.

The advantage of the fixed price contract method of

award is that it provides the owner with a reasonable

guarantee of the total project cost at the time of bid

opening. Though contract modifications are a way of life

within the construction industry, a properly prepared set of

contract documents can provide the owner with the desired

construction quality while limiting the potential risk of

unforeseen cost escalation caused by changes (15). The

quantity of contract modifications can be projected as a

percentage of award based on the type and location of

construction being undertaken so long as the contract

documents are adequately developed. This can be done with

sufficient accuracy for the owner to incorporate enough

contingency into the project budget to cover the anticipated

increases in contract price due to the changes that will

occur during the construction process. Conversely, a poorly

planned and designed project will result in a greater degree

of design errors, omissions or implied but not clearly

specified work that will be a point of protest between the

contracting parties. Under these circumstances, completing

the project as planned, scheduled and budgeted for may be
unrealistic. These impractical performance expectations may

create undue friction between the parties thought the

performance period (15).

For the owner, another major advantage of a fixed price

contract is that a substantial portion of the contract risk

is assumed by the contractor. However, as noted, the trade

off can have significant monetary repercussions if the

contract documents are incomplete, inconsistent or vague.

With an adequate design, changes to the contract should

remain within the anticipated budget protecting the owner

from the risk of creep in the overall project cost. In

essence, with an adequately designed fixed price contract,

the owner is protected from the risk of price fluctuations

and project cost overruns which the builder will have to

shoulder. In the absence of unanticipated change orders on

the project, the owner is exposed to minimal project

risk (6).

One of the main disadvantages of fixed price

contracting is that it encourages marginal bidding and

frequent underbidding of construction projects. Though it

may seem to lack sound business judgment for a contractor to

underbid construction projects, this is often done in a

highly competitive construction market in an effort to

generate a sufficient volume of work to keep the company

afloat. With the construction industry already faltering

and the federal government making major cuts in federal and

defense construction budgets, the construction market will

continue to shrink, intensifying the already overly

competitive industry.

As competition for construction work tightens and

prices fall, contractors are increasingly forced to gamble

on higher risk projects (15). The project documents become

black and white and contractors become less agreeable to

taking responsibility for the gray, ambiguous work not

clearly defined by the contract documents. At other times a

bad gamble may lead to run away project costs forcing the

contractor to look for ways to cut expenses (15). The

contractor may be left with no alternative but to search for

loopholes in the contract documents that can give him the

leverage needed to capitalize on high return change orders.

Owners and designers, on the other hand, often try to

separate themselves of contractual risk or liability by

incorporating catch all clauses into the contract documents

that attempt to make the contractor liable for work he can

not control or which is not clearly identified at bid

time (6). These clauses unfairly place the responsibility

for shouldering a majority of the construction risk on the

back of the contractor. The owner and designer may try to

enforce performance of these sometimes unreal istically

demanding contract clauses by withholding payment from the

contractor through retention of funds for what they perceive

as the contractor's unwillingness to perform in accordance

with the contract documents. As a result, from the onset of

award an adversarial relationship between the parties

develops. Neither party ends up trusting the other to

assume their reasonable share of the contract responsibility

and risk.

These types of risk avoidance have underscored the

construction industry's ability to get the work done without

third party intervention. Without compromise, the

likelihood of ensuing disputes, claims and litigation will

surely follow. These disputes are perpetuated by both

parties' unwillingness to equitably share the responsibility

and risk associated with completing the project. The

current mood in the industry that only one party can come

out ahead at the end of the contract has been the catalysts

behind the movement away from a cooperative venture towards

one filled with conflict and hostility. Unfair risk

allocation encourages this attitude.

2.3 TYPES OF CONTRACT RISK

Contract risk comes in many forms and can be generated

by numerous sources throughout the life of the contract.

Some of those risks are controllable, such as the length of

the contract period to complete the project, and some are

uncontrollable, such as weather. Smith has broken contract

risk down into two types, those associated with contracting

and those associated with construction (15). He believes

contractual risk increases as the clarity of the contract

requirements, communication and timely contract

10
administration decreases (15). He further suggests that the

inherent construction risks that develop due to factors the

contracting parties can not control are issues such as

weather, site conditions and resource availability (15).

Smith asserts that contractual risk can be reduced through

the thorough development of the contract documents whereas

construction risk can only be managed (15).

Though not comprehensive, Smith developed the following

list exemplifying the risks the parties may encounter during

project execution:

1. Adequacy of project funding.

2. Subsurface conditions.
3. Adequate labor force.
4. Political climate and interference, community
activism.
5. Adequacy and availability of owner representative.
6. Permits and licenses.
7. Site access.
8. Sufficiency of plans and specifications.
9. Innovative design.
10. Owner involvement in design.
11. Appropriate designer involvement in construction.
12. Late or unsuitable owner furnished material and
equipment
13. Delayed deliveries.
14. Delay in presenting problems.
15. Delay in addressing and solving problems.
16. Labor productivity.
17. Subcontractor capability.
18. Delays and disruptions.
19. Worker and site safety.
20. Adequacy of performance time.
21. Changes in needs or requirements of finished
project.
22. Governmental acts
23. Acts of God.
24. Union strife and work rules.
25. Cost escalation.
26. Overlapping insurance coverage.
27. Unreasonable systems performance guarantees. (15-8)

11
2.4 ALLOCATING CONTRACT RISK

In discussing contract risk, Barrie states that, "in

the traditional construction process, the parties should

have well defined duties and liabilities coupled with the

ability to manage, carry out, and control the

duties" (6-451). Contract risk can therefore only be

faithfully assumed by all parties if they have the ability

to control the outcome associated with the risk. The owner

and the designer set the stage for risk allocation when

developing the contract documents. The potential risk

exposure to each party should be clearly defined by the

contract, giving the risk to the party that can manage,

control and bear the cost the best (15).

Unfortunately, a great source of disputes in

construction contracts arise today when the owner or design

agent attempts to abandon their professional obligations by

shifting unrealistic responsibility for the contract risk

and liability to the contractor through the wording

incorporated in the contract documents. These, "risk

transfer provisions of the contract" unduly force additional

contractual risk on the contractor without empowering him

with the ability to mitigate or control it (6-451).

Barrie gives an example of this practice citing the

"site-of-the-work clause" used frequently in state and

private contracts (6). This clause places the risk of both

site and subsurface conditions on the contractor. More
specifically, the site of the work clause reads in part,

12
"any interpretations or evaluation of the subsurface

investigation record made by the bidder shall be at the sole

risk of the bidder" (6-451). Though the owner and designer

spend a significant amount of time, money and effort to

research, test, and analyze the site conditions prior to

project development, this clause unfairly places the risk of

unknown site conditions on the contractor. The contractor

has no control over these unknown site conditions since his

exposure to the project site is limited to the documentation

made available to him at the time of bid and through a brief

prebid site visit.

Another good example given by Barrie is in the

incorporation of a Critical Path Method (CPM) schedule

requirement into the contract specification (6). This

specification may call for the owner and the contractor to

share the contract float (6). The outcome tends to lean in

favor of the owner since he is the approving authority for

project scheduling. The schedule approval process allows

the owner protection through risk avoidance of delay claims

since he can force the contractor to plan the work over the

entire contract period. Though the contractor may be able

to complete the work ahead of schedule, the approval process

allows the owner to infringe upon the contractor's right to

sequence and complete the contract in the most cost

effective fashion he deems fit (6). Should the contractor

be delayed beyond the anticipated early completion date he

13
projected due to owner negligence, the owner will be

protected from delay damages through his control over the

project float (6).

Risk transfer provisions of a contract such as the

examples just given are often times disputed when an

unforeseen problem arises during construction. The owner

attempts to eviscerate responsibility for the problem and

the associated cost since he maintains the risk was

contractually the responsibility of the contractor.

Conversely, the contractor feels no obligation to a risk he

had no control over at the time of bid. Under these

conditions, ensuing law suites can be expected when a fair

and reasonable solution or compromise can not be mutually

negotiated.

Increasingly, juries are tending to side against the

contracting party who is perceived to have been unfairly

enriched through the use of risk transfer provisions

regardless of the exculpatory provisions of the contract

that shifts the contract risk inappropriately (16).

Unfortunately, all the parties to the contract lose when

disputes arising from exculpatory contract provisions are

left unresolved and litigation becomes unavoidable. Barrie

clearly points out that, "in many construction lawsuits, the

sum of the parties' direct expenses, court costs, expert

witness and attorneys fees is often in excess of the final

award and is not received until many years after

construction completion" (6-452). Shedding confrontational

14
attitudes, sharing the responsibility of risk equitably and

working toward conflict resolution from the start, will

ultimately be in the best interest of these parties, both

financially and professionally.

2.5 P ROJECT 3XSK MANAG EMENT

Mason has stated that identified risks can be managed

by either avoidance, abatement, retention or

transfer (15-3). Avoiding, retaining or transferring the

risk does not minimize its potential effects on the project

or the contracting parties. Therefore, as Smith believes,

the impetus behind an effective contract is through

effective management of the contract risk (15). He states

that:

Contract preparation that allocates risk with a

balanced input from all parties will be most cost
effective. .. .How these risks are allocated among
parties to the contracting process has a direct
bearing on total project cost. (15-1)

Therefore, it is up to the owner and designer to

properly develop a contract risk management strategy for

those risks which are controllable. When developing the

project documents, the owner and designer should ensure the

contract risk management strategy employs fair and equitable

treatment to all the contracting parties. The owner and

designer should evaluate each potential risk based on its

capability to impact the overall project cost or time of

performance (15). This may bring to light an unequitable or

unusually high risk to one of the parties. The owner and

15
design agent may then be able to eliminate or reduce these

types of risks to a reasonable level through careful project

document development.

The general terms and conditions within the contract

specifications contain the clauses which allocate the risk

to the contracting parties and defines the responsibility

and liability of each in carrying out the contract (6). It

is in the general terms and conditions of the contract that

the owner and designer must incorporate the risk management

strategy to be implemented. Barrie asserts the following

contract clauses of the general terms and conditions of the

contract set the stage for contract risk management:

1. Definitions.
2. Quality interpretations and variations.
3. Examination of work site.
4. Subsurface exploration.
5. Changes and alterations.
6. Extra work.
7. Authority of the engineer.
8. Cooperation with others.
9. Minimum wage rates.
10. Responsibility for damage claims.
11. Contract time for completion.
12. Adjustment to contract time.
13. Termination of contract.
14. Failure to complete and liquidated damages.
15. Right of way or access delays.
16. Measurement of quantities.
17. Compensation for changes and alterations.
18. Claims for additional compensation.
19. Notice requirements.
20. Payment for extra and force account work.
21. Progress payments and retention.
22. Mobilization payment. (6-452)

The owner and designer should carefully scrutinize

these clauses and review risk management thoroughly. The

owner controls risk allocation through his approval of the

16
general terms and conditions of the contract. Though he may

desire to minimize his risk in completing the project,

knowingly placing an unfair portion of the risk on the

contractor will not protect him as anticipated. In reality,

he exposes himself to potentially higher bid prices, project

delays and an increased risk of time consuming and expensive

dispute proceedings (15).

When planning the project, Smith believes the owner and

designer should take the following actions to help lower the

overall risk during project execution:

1. Review and revise "front end documents".

2. Invest a little more to obtain more geotechnical
information. Make all geotechnical information
available to the contractor.
3. Make use of constructability reviews.
4. Real time disputes resolution.
5. Realistic contract performance time.
6. Recognize the need for budget contingency.
7. Planned communication.
8. Pre-planning for permits/utilities/zoning.
9. Use the differing site condition clause.
10. Recognize that design is a very small and often
underfunded component of cost.
11. Delegate decision making authority to owner's site
representative. (16-15)

When determining whether to bid on a particular

project, contractor's should likewise carefully scrutinize

the general conditions and terms of the contract to assure

risk is equitably and fairly distributed to both

parties (6). A contractor should determine the desirability

to bid on a particular project based on an evaluation and

subsequent determination of the risk involved in the project

and the need to include excessive contingency protection in

17
the bid proposal (6). If the decision is to bid on the

project, the inclusion of a significant contingency to the

total bid price will be necessary to limit the contractor's

exposure to a potentially risky venture.

An examination of the general terms and conditions of

the contract by the contractor should focus on the owner's

fairness in allocating risk, the evaluation of his risk

exposure, the completion of a bid or no bid analysis and the

development of a bid plan that incorporates risk management

into his proposal (6).

2.6 BENEFITS OF PROPER RISK MANAGEMENT

All the parties associated with the contract benefit by

proper risk allocation. The owner benefits from reduced bid

contingencies, a greater probability of timely completion

and fewer contract disputes that are time consuming and

expensive to resolve (15). By in large, the owner is more

likely to receive a fair price for a facility that meets his

needs and fulfills his expectations (15). Likewise, the

contractor is placed in a better position to bid more

competitively and realistically through the elimination of

contingency protection (15). He has a greater opportunity

to do a good job and provide the customer with a quality and

timely product (15). Furthermore, not forcing undue risk on

the contractor reduces conflict between the parties and

helps to avoid exorbitant dispute resolution (15). Lastly,

18
the designer is removed from assuming unrealistic liability

in relation to his involvement and ability to control the

final product (15).

All parties benefit from a development of relationships

which maintain accountability and responsibility for

appropriate contract risk. Proper risk allocation leaves

the door open for fewer disputes and a reduced need of

contract enforcement through third party intervention (15).

Overall, the owner, designer and contractor leave the

project with a greater sense of accomplishment (15).

Smith articulates the benefits of proper risk

management best when he states:

Construction projects and their participants will

benefit significantly by routinely taking a more
systematic, structured, and global view of (and
approach to) risk than is sometimes done at present.
Enhanced and broadened cognizance of the wide range of
risks that could materialize during the planning,
design, and construction phases of a project will
result in better informed and more prudent designs,
improved specifications, better informed bids, improved
project relationships and communications, and enhanced
construction contract administration practices. It is
axiomatic that all of these, of course, should
contribute to fewer misunderstandings and unfulfilled
expectations, less acrimony, and therefore less time
and money spent dealing with attempts to mitigate the
adverse consequences of unanticipated risks. The end
result is that many disputes will be avoided and others
will be susceptible to resolution on the job. The
entire project benefits. (15-13)

In summary, proper risk management is essential for the

successful, unimpeded completion of every construction

project.

19
 CHAPTER THREE
CHANGES, CLAIMS AND CONTRACT DISPUTES

3.1 INTRODUCTION

As so astutely stated by Judge Kern at the conclusion

of the civil suite between Blake Construction and C. J.

Coakly Company:

... except in the middle of a battlefield, nowhere must

men coordinate the movement of other men and all
materials in the midst of such chaos and with such
limited certainty of present facts and future
occurrences as in a huge construction project. .Even
.

the most painstaking planning frequently turns out to

be mere conjecture and accommodation to changes must
necessarily be of the rough, quick and ad hoc sort,
analogous to ever-changing commands on the
battlefield 10-5 1
( . )

Change and construction contracting go hand in hand in

the construction business since few, if any, construction

projects are completed without the need to make changes to

the original project documents. Modifying the original

contract documents through execution of change orders is a

way of life in the construction industry.

A changed condition occurs when the construction at the

jobsite must be modified from those represented in the

contract documents. Changes can be initiated by one of

several parties including the owner, the designer, the

contractor, the subcontractors or regulator agencies. A

majority of these changed conditions are minor and can be

20
resolved in the field through a simple alteration in the

specified requirements. This can usually be accomplished

without the contractor incurring lost time or an increase in

cost to complete the work. These types of modifications are

commonly referred to as field changes and are typically

handled between the owner's representative and the

contractor's site superintendent. Other changes causing

either a variation in time or cost to complete or both are

compensible and require modification to the terms of the

contract through the issuance of a change order.

Frequently however, an issue will arise which affects

the cost or time of completing the project for which it is

unclear who is responsible for absorbing those costs. When

the contracting parties share different opinions as to the

existence, scope or extent of a noted on-site condition

which falls into this gray area of contractual

responsibility, a disagreement over compensation will ensue.

This chapter addresses contract changes and their role in

the development of claims and disputes between the

contracting parties during the construction process. It

also examines the claims and disputes procedures as

specified in the American Institute of Architects (AIA)

contract documents.

3.2 CHANGE ORDER TERMINOLOGY

It is important to fully understand the terminology

related to contract modifications to better comprehend the

21
mechanics of claims. This section is devoted to defining

the terminology used to address the topics common to

construction claims (6-455).

3.2.1 Change

A change occurs when the scope of the contract work is

modified or is impacted not due to the fault or negligence

of the contractor. Changes are compensible in money or time

or both.

3.2.2 Constructive Change

A constructive change occurs when the owner or designer

fails to recognize a contractor's entitlement to a changed

condition in a timely manner.

3.2.3 Change Order

The formal contract document that modifies the original

contract. Change orders can be classified as bilateral or

unilateral. Bilateral change orders are those which the

terms of compensation are mutually agreed upon by the

contracting parties. Under the AIA General Conditions of

the Contract for Construction, AIA Document A201, a

unilateral change order, termed a construction change

directive, may be issued when the contracting parties can

not agree over the eguitable compensation for the change

(13). In this instance the owner is entitled by

contract to unilaterally issue a contract change. This

22
change will be issued in the amount equal to the architect's

estimate of compensation pending final outcome of the

dispute (13).

Under the AIA General Conditions, Document A201, a

change order is defined as follows:

A Change Order is a written instrument prepared by the

Architect and signed by the Owner, Contractor and
Architect, stating their agreement upon all of the
following:

1. a change in the work;

2. the amount of the adjustment in Contract Sum,

if any; and

3. the extent of the adjustment in the Contract

Time, if any (13-3.3).

3.2.4 Claim

A formal contract procedure used to review contract

disputes between the contracting parties. The claim process

is identified in the contract provisions which describes the

steps to be taken to protest an initial decision over the

merits of a change order proposal.

3.2.5 Dispute

Claims that remain protested after completing the

claims procedure become disputes between the contracting

parties. The dispute resolution process to be followed is

often times identified in the contract documents. Disputes

may be addressed through arbitration, alternate dispute

resolution techniques or litigation.

23
3.3 CHANGES TO THE CONTRACT

The original contract may require modification for

numerous reasons due to the actions or inaction of any of

the contracting parties or due to external interference.

For example, changes can be caused by the owner, the

designer, the contractor, unknown site conditions, acts of

God or regulatory agencies (6).

Constructive changes to the contract are often the most

difficult to resolve. The owner, who is responsible for

instigating the changed condition, believes the contractor

has neither been delayed nor has incurred additional cost.

The owner's stand that the change is noncompensible

immediately places the contested issue into dispute (6).

A contractor can likewise create a change the contract

when he fails to perform in accordance with the project

documents. Contractor initiated changes tend to be the

result of a performance failure (6). A unilateral deductive

change may be issued by the owner under these circumstances.

Changes of this nature can create friction between the

parties if the performance failure or the amount deducted is

contested.

At times, neither the owner, designer nor contractor is

responsible for impacting the contract performance. These

changes are brought on by third party interference or other

unanticipated circumstances. These types of changed

conditions are also often times a point of contention

between the parties if it is unclear in the contract

24
documents who assumes responsibility for any additional

increase in time or expense under these circumstances.

3.4 CHANGE ORDER CATEGORIES

There are three categories of contract changes that

generate the most difficult disputes to resolve since risk

allocation is not clearly defined in the contract and

neither party is willing to assume responsibility for the

changed condition (6). Barrie categorizes these changes

into owner and designer initiated changes, contractor

initiated changes and changes not caused by the contracting

parties (6). Frequently a claim will result over one of

these conditions if the parties can not reach a compromise

or achieve an equitable solution. In these cases, a third

party is employed to adjudicate the conflict through

arbitration, other alternate disputes resolution forums or

litigation.

3.4.1 Owner And Designer Initiated Changes

The most common types of owner and designer initiated

changes that tend to result in disputes include:

1. Numerous last minute addenda during bid period.

2. Delay in access to the site.
3 Delay in furnishing approved for construction
design drawings or clarification's.
4. Delay in furnishing owner- furnished items.
5. Defects in plans or specifications including
errors and omissions.
6. Major design changes.
7. Scope additions.
8. Scope deletions.
9. Schedule improvement directives.
10. Acceleration directives.
11. Suspension of work.

25
 12. Interference by owner or his designated
representative
13. Nonperformance by owner.
14. Termination of contract.
15. Equivocal or conflicting contract clauses.
16. Slow or inadequate response to submittals and
requests for information (6-453).

3.4.2 Contractor Initiated Changes

The most common types of contractor initiated changes

that tend to result in disputes include:

1. Failure to start work as planned.

2. Failure to supply a sufficient work force.
3. Contractor performance failure.
4. Subcontractor performance failure.
5. Supplier performance failure.
6. Installation of defective work.
7. Poor workmanship.
8. Schedule delay.
9. subcontractor schedule delay (6-453).

3.4.3 Other Changes

The most common types of changes resulting in disputes

due to acts or omissions of third parties, differing site

conditions or other circumstances not caused by either party

to the contract include:

1. Unforeseen changed physical site, underground or

other conditions.
2. Other unforeseen site conditions.
3. Unusual weather or other natural event.
4. Regulatory agency change.
5. Change in law.
6. Labor disputes.
7. Third-party interference.
8. Third-party nonperformance (6-453).

3.5 WHAT INST IGATES CLAIMS

Claims may involve numerous issues resulting from

either the owner's or contractor's perceived failure of the

other to live up to the terms of the contract

26
agreement (15). Having to complete the work other than as

specified and planned can result in schedule delays,

increased direct costs and extended jobsite and home office

overhead (6). Often times views of contract risk ownership

under these conditions is based on the parties prejudiced

perceptions of who should bear the responsibility for the

increase in time or cost. These claims can be the result of

several related or totally independent events that have

occurred during the completion of the project. This makes

identification of responsibility and ultimate resolution

very complex.

Even when the contracting parties agree a changed

condition to the contract has occurred, they may be unable

to reach a bilateral agreement. In part, this is due to

each party's difference of opinion as to the significance of

the impact on the overall completion of the work (6).

Though the direct costs may be easy to establish, other

indirect expenses that may have been incurred can be hard to

determine. The cost and time impact of the change on other

contract work and productivity are based solely on each

parties perception of anticipated project efficiency. Their

inability to come to terms over the effect of the change on

the overall project completion is where lies the potential

for claims (6)

27
3.6 CLASSIFICATION OF CLAIMS

Barrie has classified claims into four general areas

that he categorized as:

1. Design and specification changes and additions.

2. Changed site conditions.
3. Delay claims.
4. Acceleration, compression, impact and effect, and
ripple effect of above delays and
changes (6-454).

The claims that develop due to design changes,

specification changes, additions, changed site conditions,

and delays can lead to the claims categorized as

acceleration, impact and ripple (6).

3.6.1 Design Changes And Additions

Problems do not usually result from these types of

changes as long as they are within the quantity and amount

reasonably anticipated by the contracting parties at the

time of award. When changes of this nature exceed fifteen

percent of the award amount or when a large number is

issued, however, project impact and overhead costs can creep

for both the changed work and the work originally contracted

for ( 6 ) . As these types of changes approach twenty percent

of the contract award amount, the contractor will begin to

experience major ripple effects to the original project

schedule and planned productivity (6).

By insisting the contractor maintain the contract

completion date, the impact and effect of the additional

work may force contractor acceleration requiring additional

resources, larger crews, or overtime to stay on the original

28
schedule (6). Acceleration can potentially lead to a

drastic drop in the productivity capabilities of the

contract workforce.

With frequent change, evaluating and quantifying the

overall project impact experienced by the contractor,

including the actual and anticipated increase in expense and

time, can be very difficult to determine. This difficulty

in identifying costs often times lead to a wide variation in

the perceived equitable compensation for time, money or both

resulting in a complex contract dispute (6).

3.6.2 changed S ite conditions

Design professionals and owners opinions differ

considerably from contractors over whose responsibility it

should be to carry the burden of changed site conditions.

The risk for differing site conditions can be placed upon

the contractor through the use of restrictive or exculpatory

language within the contract documents (6). Regardless of

the wording in the contract documents however, disagreement

over assigning proper responsibility for changed site

conditions can erupt into claims due to the perceived

unfairness of the contract.

In an attempt to resolve this disputes problem,

inclusion of a differing site condition clause into the

contract absolves the contractor from all liability for

conditions that differ materially from those experienced at

the site (6). This rightfully places the risk of differing

29
site conditions onto the owner. Differing site condition

clauses are presently required on all federally funded

projects and are becoming increasingly more common in the

private industry (6).

3.6.3 Delay Claims

Delays are fairly commonplace during the construction

process. If the delays are minor in scope and do not affect

the production schedule, impact the critical path or are

concurrent the contract completion date will remain

unchanged. Likewise, compensating the contractor for time

associated with delays due to contract changes can be

handled through the normal change order process (6). At

some point, however, numerous delays, small changes or a

significant number of changes made to the contract can

affect productivity rates and the smooth flow of on-site

work (6). This scenario can lead to unanticipated schedule

impacts requiring compression of the construction schedule

and acceleration of the work to meet the completion

date ( 6 )

Contract delays are classified as excusable,

inexcusable or compensible. Excusable delays are those

which are determined to be unforeseeable and uncontrollable

by the contractor. Examples of excusable delays include

strikes, acts of God, labor disputes and other force majeure

events (6). Excusable delays are not compensible but

require equitably increasing the amount of time to complete

30
the project as a result of the delay. Inexcusable delays

are not compensible for time or money since they are due to

the contractor's own negligence and are not the

responsibility of the owner (6). Compensible delays are

those which are caused by the actions or inaction of the

owner. Issues such as contract changes, untimely response

to requests for information or inaction to resolve site

conflicts may be compensible both in time and money (6).

The contractor will request compensation for those

delays perceived not be due to his fault or negligence.

Claims for delay issues can arise when the facts surrounding

the delay are complex or have been muddied by several inter-

related events. Though it may be a fair assessment of the

overall affects of the change on the unchanged work, the

inclusion of impact, ripple, acceleration and compression

into a claim further complicates the delay issue. Trying to

determine the cost associated with these types of claims on

the original contract is an almost impossible task. Even

when both parties agree the contractor was delayed, impact,

ripple, acceleration and compression claims can impair the

ability of the parties to reach a bilateral agreement for

the changed condition (6). Barrie states that these,

"complex delay and productivity loss claims, including

acceleration coupled with the impact and effect upon the

overall jobsite, are difficult or impossible to settle

during work performance by polarized parties whose primary

31
objective remains to try to minimize the damage and to

complete the project" (6-457).

3.6.4. Acceleration. Compression, Impact and Ripple .

Claims associated with acceleration, compression,

impact and ripple are borne out of the perceived overall

impact design changes, specification changes, additions,

changed site conditions, and delays have on the contractor's

ability to complete the project as planned and

scheduled ( 6 )

Claims can arise from acceleration or result from

directing or constructively forcing the contractor to

complete the original contract work in less time than

reasonably allowed for under the time extension clause of

the contract (6). Under these circumstances, the contractor

may be required to bear the expense of increasing his

workforce or to work overtime to meet the directed

completion date ( 6 ) . A dispute between the owner and

contractor can arise when the owner directs the contractor

to get back on schedule even though the contractor feels his

delay is excusable and/or compensible.

Compression claims occur when the owner directs

completing more work than originally contracted for in the

same amount of time as specified in the contract (6).

Again, the contractor may claim any cost resulting from

overtime, increased crew sizes or resulting inefficiencies

to meet the directed completion date (6).

32
 Impact cost claims can occur if there is a drop in

labor or equipment productivity resulting from differing

site conditions or the addition of change orders to the

contract (6). The contractor is entitled to compensation

for impacts to his work if additional expenses are incurred.

Ripple claims are associated with the overall "ripple"

effect a change order or changed condition can have on that

portion of the contract work that is not directly affected

by the change (6). Though hard to establish, ripple is

compensible if additional costs were incurred due to

execution of the change.

3.7 THE AMERI CAN INSTITUTE OF ARCHITECTS PROCESS

It is quite common for the American Institute of

Architects (AIA) standard contract documents to be

incorporated into most privately funded construction

projects (13). Looking at the General Conditions of the

Contract for Construction, AIA Document A201, it clearly

explains the rights and responsibilities of the contracting

parties when incorporating changes into the contract. It

also stipulates appropriate dispute procedures if the

contracting parties can not agree on the changed condition.

The following subparagraphs discuss the procedural steps in

the AIA process for disputed changes.

3.7.1 Issuing A Change Directive

Under AIA document A201, the owner has the right to

order changes to the construction work as long as it remains

33
within the scope of the project. The contractor is

obligated to perforin the changed work whether the parties

agree over the coropensible value of the additional

work (13). When agreement on an equitable adjustment can

not be reached between the owner and contractor, the General

Conditions stipulate that the architect shall judge the

compensibility of the change. Subparagraphs 7.3.6 and 7.3.8

read in part:

...the adjustment shall be determined by the Architect

on the basis of reasonable expenditures and savings of
those performing the work attributable to the change,
including in the case of an increase in contract sum,
allowance for overhead and profit .... if the Owner and
Contractor do not agree with the adjustment in the
Contract Time or in the method for determining it, the
adjustment or the method shall be referred to the
Architect for determination (3-15).

Pending resolution of a dispute, the contractor is required

under subparagraph 4.3.4 to continue to diligently pursue

completion of the contract work ( 3 )

3.7.2 Decision of the Architect

Paragraph 4.3 of AIA Document A201 stipulates the

procedures that must be followed when a disputed claim

arises. Under the AIA rules, the party asserting the claim

must present the facts of the claim in writing, "within 21

days after occurrence of the event leading to the Claim or

within 21 days after the claimant first recognizes the

condition giving rise to the claim, whichever is

later" (3-11). The party to the claim is also responsible

for substantiating the claims validity (13).

34
 Claims must first be reviewed by the architect for

their merit as a condition precedent to arbitration or

litigation of a claim unless:

1. the position of Architect is vacant,

2. the Architect has not received evidence or has

failed to render a decision within agreed time
limits,

3. the Architect has failed to take action required

under Subparagraph 4.4.4 [written notice of
decision] within 30 days after the Claim is made,

4. 45 days have passed after the Claim has been

referred to the Architect, or

5. the Claim relates to a mechanics lien (3-11).

Under paragraph 4.4, After receiving a claim, the

architect must take one or more of the following actions

within 10 days:

1. request additional supporting data from the

claimant,

2. submit a schedule to the parties indicating when

the Architect expects to take action,

3. reject the Claim in whole or in part, stating

reasons for the rejection,

4. recommend approval of the Claim by the other party

5. suggest a compromise (3-12).

3.7.3 The Disputes Process

The disputing party has 10 days to notify the architect

if the claim remains contested following the architect

review (3). The architect is then responsible for providing

a final decision regarding the dispute within 7 days (3).

35
This decision is binding on the parties subject to review as

outlined in the arbitration clause of the contract (3).

3.7.4 Arbitration

The American Institute of Architects has incorporated

an arbitration clause into the AIA General Conditions of the

Contract for Construction. Paragraph 4.5 of Document A201

stipulates that arbitration shall be used for dispute

resolution according to the American Arbitration Association

Construction Industry Arbitration Rules ( 3 ) . Notice of

demand for arbitration must be in writing within 30 days of

receiving the architects final decision (3).

Arbitrated awards may be subject to judicial appeal

according to the applicable federal and state laws of the

court having jurisdiction over the dispute ( 3 ) . A few

states do not enforce arbitration clause requirements unless

an award has already been made by an arbitration board (16).

However , in most states and under the Federal Arbitration

Act, appeal procedures are not available. In fact, most

statutes make arbitration mandatory and binding on the

contracting parties (16).

3.8 EFFECTIVENESS OF THE AIA CLAIM PROCESS

The effectiveness of the AIA claims procedures for

settling disputes and minimizing litigation appears to be a

point of contention within the construction industry. One

of the debates held during the ninth annual meeting of the

Forum on the Construction Industry, sponsored by the

36
American Bar Association, looked at the practicality of

having the architect act as the initial authority for claims

validity before undertaking arbitration or litigation (14).

As noted during this discussion by Ross Altman, a Chicago

attorney:

making the architect a claims officer only invites

trouble. It is unreasonable to expect the architect to
have the knowledge and skill to resolve the numerous
types of claims that will invariably arise on any
construction project. Moreover, it is unrealistic to
expect the architect to act completely
impartially (14-31).

Dale Ellickson, senior director of AIA's documents program

responded in kind. Lunch paraphrased his remarks by

stating:

The role of the design professional as a quasi-arbiter

is supported not only be long experience, but more
pragmatically by the logic that the design architect or
engineer is most familiar with the scope and intent of
the project. Bringing in a third-party also would be
more costly and time-consuming. Allowing the on-site
architect or engineer to handle this function permits
the disposition of small problems that could easily
become large problems if left to the end of the
project (14-31).

Though both parties appear to have some valid points,

selecting the dispute resolution method to be employed on a

contract based on cost should not be the only consideration

looked at as implied by Ellickson. The cost associated with

arbitration is insignificant as compared to the expenses

that both parties will incur when undertaking legal

recourse.

37
 Discussing the effectiveness of the AIA method, Heyer

perceives that this method of dispute resolution is viewed

with skepticism by the construction industry as being fair

and reasonable. He notes that within the contracting

community as a whole, "very few contractors believe that the

Architects act independently of the Owner in making these

[change orders, time extensions and claims]

decisions" (12-7). Heyer's perceptions are probably

correct. With that in mind, the current AIA procedures for

dispute resolution appears to be an ineffective tool for

fighting disputes.

38
 CHAPTER FOUR
A LEGAL FOCUS ON THE ARBITRATION PROCESS

4.1 INTRODUCTION

Arbitration was established as a method to resolve

contract disputes without having to enter the litigation

arena. Though the mechanics used for dispute resolution are

somewhat different between these two systems of justice,

arbitration procedures are not completely divorced from the

judicial system (16). Arbitration supplements but does not

replace the legal authority of the courts. The courts are

called upon when enforcement of an arbitration clause is

reguired. They also enforce the awards made by the

arbitration board if they are not complied with voluntarily

since the arbitration board has no enforcement

authority (16). The primary difference of arbitration over

the court system is its ability to settle construction

disputes without the need to undertake a long, exasperating

and expensive litigation process.

4.2 THE DEVELOPMENT OF THE ARBITRATION PROCESS

Prior to the 1920s most judicial courts were not

supportive of arbitration as a method for settling contract

disputes (16). As a rule, arbitration agreements were

judged to be unenforceable under common law (16). Often

time the courts undermined the process's ability to properly

39
function and limited contractual enforcement only to those

arbitrations that has already made a ruling (16). Other

times the judicial system would not uphold a contract

requirement directing the parties to arbitrate stating that

the clause was an invalid contract requirement (16). Some

courts allowed revocation of the agreement by one of the

contracting parties if done prior to award (16). Others

limited award damages for contractual breach of a contract

when a party failed to arbitrate according to the

requirements (16).

The courts' attitude about using arbitration for

dispute resolution began to improve when many of the states

legislative bodies enacted statutory regulations enforcing

arbitration requirements in the early 1920s (16). Sweet

states these arbitration statutes where important for

accomplishing the following objectives that have been

fundamental to the success and development of the

arbitration process:

1. Made agreements to submit future disputes to

arbitration irrevocable.

2. Gave the party seeking arbitration the power to

obtain a court order compelling the other party to
arbitrate

3. Required courts to stop any litigation where there

had been a valid agreement to arbitrate a pending
arbitration.

4. Authorized courts to appoint arbitrators and fill

vacancies when one party would not designate the
arbitrator or arbitrators withdrew or were unable
to serve.

40
 5. Limited the court's power to review findings of
fact by the arbitrator and her application of the
law.

6. Set forth specific procedural defects that could

invalidate arbitral awards and gave time limits for
challenges (16-672).

Favoritism toward arbitration has since grown within

the legal community out of a perceived need to expedite

resolution of contract disputes, to mitigate legal expenses

and to relieve an already overburdened court system of

contractual law cases (16). For example, in the case of

Spence versus Omnibus Industries, the court revealed their

approval of arbitrating disputes in place of litigation when

it stated:

The law favors contracts for arbitration of disputes

between parties. They are binding when they are openly
and fairly entered into and when they accomplish the
purpose for which they were intended.
* * *
Our trial courts are clogged with cases, many of them
involving disputes between contracting parties. One of
the principal purposes which arbitration proceedings
accomplish is to relieve that congestion and to obviate
the delays of litigation (16-673).

4.3 ENFORCEABILITY OF ARBITRATION C LAUSE S

Presently the federal government and nearly every state

has enacted laws that encourage and enforce arbitration when

the agreement is freely entered into by both contracting

parties (16). These laws address the responsibilities of

contracting parties to arbitrate when bound by an

arbitration clause in the contract (16). However, the

courts carefully scrutinize arbitration clauses when brought

to court under protest and their record of upholding

41
arbitration requirements has varied somewhat (16). This is

especially true when the requirement to arbitrate a dispute

is undisclosed or is forced upon one of the parties through

its incorporation into an adhesion contract (16). An

adhesion contract is one in which the terms of the agreement

are largely dictated by one party and merely adhered to by

the second party.

The court may require proof that both parties knew of

the intent and understood the consequences of a contract

containing an arbitration clause. As pointed out by Sweet,

contractor's may unknowingly sign a contract that contains

an arbitration clause due to the many layers of references

incorporated into contract specifications (16). They may

also not clearly understand the ramifications of the dispute

clause on their ability to litigate a claim because of these

confusing specifications. He notes:

An owner who uses AIA documents will sign the Basic

Agreement, A101, which states nothing about arbitration
but incorporates A201, the General Conditions, into the
Contract Documents. To complicate the process, A201's
arbitration clause is among a number of provisions in
Art. 4 captioned "Administration of the Contract."
Even more difficult for the unsophisticated owner,
J4.5.1 requires arbitration in accordance with
Construction Industry Arbitration Rules of the American
Arbitration Association (CI Rules). These formidable
rules are not included in the Contract
Documents (b, p. 678).

4.4 THE LEGALITY AND VALIDITY OF ARBITRATION

A party to the contract may feel it is not in their

best interest to arbitrate and desires to break this

contractual requirement. Under these circumstances they

42
usually look for a way to attack the validity of the

arbitration agreement (16). Cases brought before the courts

to invalidate arbitration agreements include reasons such as

fraudulent procurement, unconsionability , or that it lacks

mutuality (16). Various courts have sided both for and

against the plaintiff in these cases depending on the facts

brought before them. However , it is plainly the opinion of

the judicial system to leave arbitration clauses in tack

unless significant facts can be brought to bear which

question the fairness or reasonableness of the clause to

both contracting parties (16).

4.5 ARBITRABILITY AND TIMELINESS OF CLAIMS

Two other commonly protested issues regarding

arbitration address the jurisdiction and timeliness of the

process (16). Court decisions responding to these two

issues have also varied somewhat based on the court's

perception of arbitration and the interpretation made of the

arbitration clause in the contract (16). As an example,

court decisions have differed significantly when determining

if liquidated damages, aesthetic quality or tort claims fall

within the preview of arbitration (16). The legal

embracement of arbitration, including the implied terms of

the agreement, can therefore differ significantly from

jurisdiction to jurisdiction (16).

Decisions handed down by an arbitrator are sometimes

voided by the courts if it has been determined the

43
arbitrator exceeded his jurisdiction (16). Nevertheless,

courts that favorably support the underlying principles of

arbitration usually will not narrowly interpret arbitration

clauses to deny settlement of a particular contract

dispute (16). For example, "one court noted that over

technical judicial review of arbitration awards on the basis

of the scope of the arbitrator's authority can frustrate the

basic purpose of arbitration" and denied relief to the

plaintiff (16-676). The proceeding will generally be upheld

and enforced if the descending party has agreed to arbitrate

in the first place (16).

In summary, Justin feels the, "judicial resolution of

the jurisdictional question is likely to be influenced by

the court's attitude toward arbitration, the relative

bargaining power of the parties, and the apparent

appropriateness of arbitration for the particular

dispute" (16-677). Courts tend to be unwilling to evaluate

a question of jurisdiction and will usually enforce the

findings of an arbitration board if the award has already

been made (16)

Timeliness of the demand for arbitration is another

issue that has generated some legal review in the past.

Contract arbitration requirements often times state that the

demand for arbitration shall be made in a reasonable

time (16). However, determining what is considered a

reasonable time to demand arbitration is very subjective.

For example, the American Institute of Architects Document

44
A201 states the requirements for making a timely request for

arbitration. Specifically, decisions of the architect must

be appealed to arbitration within thirty days of the

decision (3). Other disputes must be submitted within a

reasonable time for examination by the arbitration

process (3). Again, defining what is considered to be

within a "reasonable time" is questionable. Several legal

suites over the timeliness of arbitration requests have

generated various determinations by the courts. As with the

question of arbitrability, legal decisions over issues

involving timeliness are likely to be influenced by the

courts' perception and attitude toward arbitration, the

appropriateness of arbitrating the particular dispute and

the equity of the process to both parties (16). Therefore,

to avoid protests based on an issue of timeliness, it is

preferred to specifically state in the contract what is

considered a reasonable time to submit a dispute.

4.6 COMPARING ARBITRATION TO LITIGATION

One of the primary differences between arbitration and

litigation as a method of dispute resolution is that

arbitration is voluntarily agreed to be used to help settle

differences before a dispute even occurs. Arbitration

reduces the risk of claim escalation and time delays to the

contract parties typically associated with litigation.

Arbitration is by and far a quicker and more cost effective

method of resolving contract disputes.

45
 Though the American Arbitration Association (AAA) is a

non-profit organization, the initial cost of filing for

arbitration greatly exceeds that associated with filing a

legal suite (16). Under CI Rules, the cost for filing a

claim or counter claim under arbitration is based on the

size of the claim with $300 set as the minimum fee (16).

The size of the fee can become exorbitant as the cost of the

claim increases. For example, an abbreviated scale of

arbitration fees assessed for a claim is provided as

follows:

Claim Amount F iling Fee

$25,000 $750
$200,000 $2,250
$200,000 to 5 million $2,250 plus 1/4% of the
excess over $200,000
Over $5 million $14,250 plus 1/10% of
the excess over
$5 million (16-694)

This AAA fee is due sixty days after filing or before the

first date of the hearing, whichever occurs first (1). For

arbitrated hearings, the contracting parties are also

responsible for all the costs associated with the hearing

including the arbitrator (s) fees, clerical fees and expenses

associated with renting a hearing room to holding the

hearing (16). In comparison, court costs are provided free

of charge as a public service to the litigants.

Arbitrations are primarily intended to resolve two

party disputes. Its abbreviated format is not suited for

multiple party claims and counterclaims due to their

46
complexity. For this reason multiple party claims are not

usually handle by arbitration. Joinder and consolidation of

a claim are much more easily accomplished through the legal

system (16). The courts are well suited and experienced in

resolving multiple party suites that require an extensive

amount of time to prepare for and complete.

The legal process of "discovery" is time consuming and

costly. Discovery is the, "process by which attorneys in

litigation can obtain evidence from the other party to

prepare for the hearing" (16-694). Arbitration allows for

discovery in a limited form to avoid delaying the hearing.

Under the judicial system, discovery is a laborious and

lengthy procedure and considered a major step in the

litigation process.

Arbitration has the advantage of speed and cost

effectiveness over litigation. Arbitration does not require

the parties be represented by legal counsel as in the

judicial system. Therefore, arbitrated hearings are not

slowed down by attorneys and the complicated rules of

discovery and evidence that can drag litigation on for an

excessive amount of time (16).

Transcripts of the hearings are also not required for

arbitrated hearings, saving both time and money to complete

the process (16). The speed and simplicity of an arbitrated

hearing not only results in quicker decisions but reduces

the expense the parties must absorb.

47
 Arbitrators are not educated in the field of law nor

have the experience of a trial judge in hearing legal

disputes. However, they often times possess the technical

and field experience to better understand the mechanics of

the dispute (16). Arbitrator's are also not compelled to

follow legal precedence in their decisions as is commonly

done in the court system (16). Awards are more apt to be

based on technical as well as the legal merit.

Litigated hearings are held at the court of

jurisdiction located at the principal city nearest to where

the lawsuit was filed. Contrary to this, arbitrated

hearings can be held anywhere that is convenient to all the

parties (16). Furthermore, site visits to investigate the

dispute are common in arbitrated hearings but difficult to

arrange with court cases (16).

Arbitrated hearings are closed to the public and

justification for an award is not required to be given by

the board members (16). Litigated cases, on the other hand,

are open to the public and awards are often followed by a

lengthy legal explanation of the decision handed down by the

court

Lastly, legal decisions can be retried by the appellate

court based on an error of law or if there was no evidence

to support the findings of fact. Arbitrated decisions are

not appealable unless associated with a procedural problem

or misconduct on the part of the arbitrator (16). In fact,

Justin notes that arbitrated awards containing an error of

48
law have not been successfully overturned by the courts in

the past when he states:

One court stated that the court will not inquire

whether the determination [award] was right or wrong.
Another stated errors of fact or law are not sufficient
to set aside the [arbitrated] award. Another stated
that an error of law was not reviewable unless the
arbitrator gave a completely irrational construction to
the provision in dispute. Another stated that honest
errors were not reviewable" (16-690).

In summary, though the court system was possibly used

as a model when initially establishing arbitration

procedures, the brevity of arbitration attained by

minimizing the number of procedural steps was intentionally

incorporated into this dispute resolution process. Without

being able to expeditiously handle disputes by limiting the

procedural scope, the main focus of expediency and cost

effectiveness of the arbitration process would be lost.

49
 CHAPTER FIVE
THE ARBITRATION PROCESS

5.1 INTRODUCTION

This chapter addresses the dispute resolution process

through arbitration. Third party disputes resolution can

encompass a broad or narrow spectrum of contract issues

under dispute. If an arbitration clause is incorporated

into the contract documents, the scope of what can be

disputed under arbitration is defined within the general

conditions of the contract specifications.

Arbitration is used to resolve disputes that are broad

in nature and have historically been resolved through the

litigation process. Until 1966, arbitration using the

American Institute of Architects (AIA) documents was either

completed informally between the parties or through the

American Arbitration Association (AAA) commercial rules (1).

These rules caused delays and procedural problems since they

were not geared toward the requirements of the construction

industry (1). In 1966, the AAA adopted the Construction

Industry Arbitration Rules which are now supported as a

forum for dispute resolution by fourteen national

construction associations ( 1 )

50
5.2 DEVELOPING THE ARBIT RATION CLAUSE

Dispute resolution through the arbitration process can

be made mandatory by incorporating this requirement into the

contract documents. If an arbitration clause is not

included in the contract documents, parties can still

mutually agree to arbitrate a dispute through the AAA by

submitting a signed statement of their intent (1). With the

inclusion of an arbitration clause within the contract

documents, the contracting parties acknowledge resolving

contract disputes through arbitration upon signing the

contract (16)

Usually the arbitration clause of the contract is based

on a standardized set of rules developed by a leader in the

construction industry such as the Construction Industry

Arbitration Rules of the American Arbitration

Association (16). The clause, however, is not required to

be drafted around any particular set of rules. Though state

statutes sometimes do mandate particular requirements to be

incorporated within the arbitration clause, modern

arbitration statutes usually only require that the agreement

be in writing (16).

Tailoring of standard arbitration rules may be

desirable to fit the needs of the contracting parties. For

example, the party developing the arbitration clause must

know the desired extent of authority to be given to the

arbitration board. More specifically, Sweet suggests the

51
contracting party may desire to modify a standard

arbitration clause to include:

1. Limiting arbitration to factual disputes such as

those involving technical performance standards or
eliminating arbitration of other types of more
"legal" disputes such as termination

2. Specifying the place of arbitration.

3. Providing a designated person or persons as

arbitrator or arbitrators.

4. Limiting arbitration to claims not exceeding a

designated amount or percentage of the contract
price.

5. Limiting disputes to those that occur while the

work is proceeding with an expedited one-person
panel

6. Permitting consolidation of separate arbitrations.

7. Providing a right to discovery.

8. Limiting the award to the most fair of the last

proposals or an amount between the two final
proposals of the parties.

9. Eliminating the use of attorneys.

10. Making the award "nonbinding" (16-696).

Sweet clearly points out, however, that the more complicated

the arbitration clause becomes, the more burdensome it may

be to reach a quick conclusion of the dispute (16). The

greater the variables, the greater the time and cost

associated with the performance of an arbitration

hearing (16).

Though not all are required for every arbitration, some

of the more common steps in the arbitration process under

the Construction Industry (CI) Arbitration Rules of the AAA

52
include; holding an administrative conference, selecting the

arbitrator (s) , selecting a location for the hearing, holding

preliminary hearing procedures, completing the arbitration

hearing, arbitrating awards, arbitration enforcement and the

allowed scope of judicial review (16). These steps will be

discussed further in the following sections.

5.3 HOLDING AN ADMINISTRATIVE CONFERENCE

The AAA may schedule an administrative conference

before the appointment of the arbitrators if requested by

the parties or if the disputes are large and complex (2).

This informal meeting between the parties and an AAA

representative is used to establish a procedural process for

the arbitration. Topics of discussion typically include:

1. A brief statement of the dispute and issues to be

resolved.

2. Specify the amounts of claims and counterclaims.

3. Stipulation of uncontested facts.

4. Schedule for the exchange of information, including

any reports from experts.

5. Lists of witnesses, including biographies of expert

witnesses and outlines of testimony.

6. Estimated length of case and schedule for hearings.

7. Number of copies of exhibits to be made.

8. Briefs.

9. Conduct of hearings and closing remarks.

10. Arbitrators' directives for resolving disputes over

exchange of information (2).

53
Completing these procedural steps before the arbitration

helps ensure the process is completed in an orderly,

expeditious manner (2).

5.4 SELECTING THE ARBITRATOR S)

The method used to select the arbitrators is defined by

the arbitration clause of the contract (16). Typically,

arbitrators are selected by the contracting parties after

award of the contract rather than by being identified within

the arbitration clause (16). The joint selection of the

arbitration board assures both parties an impartial decision

will be made when resolving disputed matters. The parties

must be confident that awards will be based solely on the

facts and the expertise of the panel.

This actual selection process can vary somewhat from

contract to contract depending on the wording of the

arbitration clause. The clause can stipulate that each

party name an arbitrator with the third being jointly

selected by the previously named board members. Some

contracts require the parties select only two members of the

arbitration panel with the selection of the third member to

be made only to break a deadlocked decision (16). On

smaller contracts, the clause may stipulate only using one

arbitrator to resolve disputes (16). Some clauses identify

a known neutral party, such as the American Arbitration

Association, to designate the arbitrators when the parties

can not mutually select the board (16). In this instance

54
the AAA will name a particular panel of qualified members

from which the parties may be able to mutually select the

arbitrator. If they still can not agree, the AAA will

assign arbitrators to preside over the dispute

hearings (16). Normally, unless the arbitration clause

states or the parties agree otherwise, a board of three

arbitrators is used to evaluate claims (16).

Some contracts follow the AAA guidelines wherein

arbitrators are appointed to the board by the AAA after a

demand for arbitration is made (1). The board appointments

are based on a short-list selection of nominations made by

the disputing parties from the list of possible candidates

the AAA has named ( 1 )

5.5 SELECTING A LOCATION FOR THE HEARING

The arbitration clause does not usually identify a site

where the hearing will take place. This is to allow for

joint selection of a mutually neutral location (16). Any

location is considered adequate as long as its selection is

reasonable, cost effective, expeditious to resolving of the

dispute and mutually neutral. For example, the site may be

selected for its proximity to the actual jobsite to

facilitate site visits during the hearings. The AAA is

usually authorized to designate the location where the

hearings will be held if the contracting parties can not

agree on a mutually neutral site (16). If the parties are

bound by the AAA arbitration rules, the time and place for

55
the arbitration is automatically selected by the AAA after

consulting with both parties to determine a mutually

convenient time and place (1).

5.6 PREHEARIN G PROCEDURES

Under the AAA rules, the party who initiates the

dispute action submits a notice of the intent to arbitrate

stating the reasons for the dispute, the amount of the claim

and the remedies sought by the party ( 1 ) . The initiating

party is responsible for paying a fee based on the amount of

the claim to cover the cost of the proceedings (16).

Depending on state statutes controlling the arbitration

process or for extremely large or complicated claims, a

short pretrial "discovery" period may be necessary as a

method to aid both parties in their mutual understanding of

the issue being disputed (16). Discovery allows the

contracting parties to examine witnesses or documents held

by the other. This gives both parties a chance to obtain

the facts pertinent to the dispute and evaluate the other's

position (16). In some instances, during the pretrial

discovery process additional information or facts

surrounding the debated issue may clarify the dispute

allowing both parties to reach a mutually acceptable

settlement without the need to arbitrate.

Though not required, before the arbitration hearing

both parties may consider forwarding the other an advance

copy of their case facts, their interpretation of those

56
facts and their justification for their position (16).

Justin suggests this advance submission will narrow the

scope of the dispute during the proceedings by eliminating

issues not relevant to resolution of the dispute (16). This

may lead to a more expedient settlement saving both parties

time and money (16).

However, the beauty of arbitration lies in its ability

to quickly and efficiently respond to conflict. Sweet

clearly notes that the parties must be careful not to

unintentionally undermine the ultimate goal of expediting,

simplifying and minimizing expense of the conflict

resolution process (16). Incorporating too many of the

procedures common to the legal system into arbitration can

limit its effectiveness. Good judgment and common sense

focused on the goals of arbitration should be used as a

benchmark against over complication. For this reason,

representation by legal council may be counter productive to

the process.

5.7 COMPLETING THE ARBIT RATION HEARING

Typically arbitration clauses do not describe the

procedures that must be followed for holding an arbitration

hearing (16). Often times, statutory law, arbitration

associations or trade groups provide general guidelines by

which the arbitration board uses to conduct a hearing (16).

In the absence of any guidelines, the arbitration board

determines how the hearings are to be conducted. The

57
following examines those procedures commonly employed in

most arbitration hearings.

5.7.1 Identifying The Arbitration Member s)

(

In some instances the arbitration clause does not

require selection of the arbitrator (s) until a dispute has

been presented in writing (16). In this instance, selection

of the arbitrator(s) must be made before any action can be

taken to resolve the grievance. It is the responsibility of

both parties to quickly identify mutually acceptable

arbitrator (s) so the hearings can expediently proceed.

5.7.2 Waiving Formal Hearings

The contracting parties may agree to have the

arbitration board review a particular dispute based solely

on each other's written statements (16). These statements

summarize the issues and facts surrounding the dispute as

each party sees it. The contract documents or any other

written documentation that may shed some light on resolving

the conflict is forwarded with their written statements

(16). For smaller disputes, this method of resolution can

save time and money for both parties by minimizing their

efforts to complete the dispute resolution process. Even

still, the arbitrator has the right to request a hearing be

held if the contracting parties do not provide sufficient

information for the board to reach a decision (16).

58
 5.7.3. Scheduling The Hearing

The arbitration board should attempt to meet as soon as

possible after the notice of a dispute is forwarded.

Sufficient time should be allowed, however, for both sides

to properly prepare their case before the date of the

hearing. Based on the complexity of the claim, this should

take into account the time that may be needed to obtain the

professional services deemed necessary to present their

position or complete any testing needed to substantiate

their case. Disruptions to the arbitration process, such as

a request for postponement or recess of a hearing, can be

granted by the board if there is reasonable cause for the

request (16).

5.7.4 Professional Conduct of The Arbitrators

The parties should be allowed to question the

arbitrators at the beginning of the hearing to confirm their

impartiality toward the dispute (16). The arbitrators

should openly disclose any information that could present

even the appearance of favoritism.

The arbitrators may open the hearings by stating the

oath they are bound by if required by state or federal

arbitration statutes (16). Conduct of the hearings should

be geared toward honesty, professionalism, fairness and

impartiality. Even an erroneous appearance of favoritism to

one side can result in post award protests, resubmission of

the claim for review or follow on litigation.

59
 5.7.5 Refusal To Attend Hearings

Should one of the parties to the contract refuse to

attend the hearing, the arbitration should still proceed as

scheduled. The party in attendance will be given the

opportunity to present his position to the arbitration

board (16). Any written information provided by the

protesting party will be reviewed before making an

award (16). The arbitrated award will be based solely on

the evidence before the arbitrator at the conclusion of the

hearing ( 16)

5.7.6 Opening Remarks

It is up to the discretion of the arbitration board

whether they will permit the parties in dispute to open the

hearing with some brief remarks (16). Sometimes opening

remarks can be beneficial for very large or complex

disputes. These statements may shed some light on the

relevant facts of the dispute and help the arbitrators focus

on the real issue at hand (16).

5.7.7 Evidence & Subpoena Rights

Neither party desires to present information or

witnesses that may weaken their case during the hearing.

Without the authority to require the contracting parties or

known witnesses to cooperate, the arbitration board would be

ineffective. For this reason state arbitration statutes

typical empower the arbitration board with the authority to

60
subpoena an individual to testify in the hearings or to

subpoena other evidence relevant to reconciliation of the

dispute (16)

5.7.8 Evidence Rules

The formalities of evidence rules associated with the

court system do not apply to arbitrated hearings (16). It

is the responsibility of the arbitration board to make a

determination of the relevance of the evidence presented to

resolve the dispute (16). Evidence and testimony should be

submissible as long as the hearing is not sidetracked or let

to meander off on issues not relevant to resolving the

dispute (16). Any evidence seen as irrelevant should be

discarded and the discussion redirected to the main issues

of the claim.

Written documentation that is presented by either of

the contracting parties must also be relevant to resolving

the dispute to be submitted as evidence into the hearings.

These documents can be reviewed for their authenticity but

the formalities of document verification common to the court

system do not apply in the arbitration process (16).

5.7.9 Witness Testimony

Listening to testimony from both parties to the

contract is an important step in the arbitration process.

Awards made without the opportunity for the parties to

present witnesses to testify in their behalf can result in a

protest and subsequent appeal of the board's award decision

61
to the court (16). Unlike the legal system, arbitrators are

not bound by the cross examination rules of the court. For

example, leading questions are permitted to be used by the

defense (16). This method of cross examination can be

useful in an arbitration hearing, "to test the credibility

of the witness and expose dishonest or inaccurate

statements" (16-686). The arbitrator also has the

flexibility to allow the testimony be presented either

through questions and answers or by allowing the witness the

freedom to describe in his own words the circumstances

leading to the dispute (16).

5.7.10 Site Visitation

The hearings should be located to afford the

arbitrators the ability to visit the construction site (16).

In some instances the hearings are held at the construction

site to simplify site investigation. The arbitrator can

make a site visit under his own volition or if requested to

do so by either of the parties to the contract (16).

However, "Section 31 of the CI Rules requires that all

evidence be taken in the presence of all the arbitrators and

all the parties, except where any of the parties is absent

in default or has waived the right to be present" (16-686).

Therefore, both parties must be offered the opportunity to

be present when the board completes a site inspection as

part of the formal arbitration hearing (16).

62
 5.7.11 Documenting The Hearing

The arbitration clause usually does not require that

the hearings be recorded or documented in any fashion (16).

Sometimes the proceedings will be transcribed to document

the events that transpired during the hearings (16). This

can be useful as a future reference should a protest arise

over the exact testimony given by a previous witness. It

also serves as an accurate documentation of the proceedings

if reference to a specific issue is needed during

deliberation. However, transcribing the hearing requires

additional time and money to complete. Its benefits should

be weighted against the cost and time incurred.

5.7.12 Reopening A Hearing

If an award is pending, either party has the right to

request the hearing be reopened to examine newfound

evidence (16). The arbitration board has the right to

reopen the hearing if, in their judgment, the additional

evidence could have a bearing on the outcome of the

dispute (16). The arbitrators may also reject the motion to

reopen the hearing if, in their opinion, the evidence is

irrelevant to the dispute or was readily available at the

time of the initial hearing (16). The arbitrators must make

a judgment call whether the new evidence is substantive

enough to warrant reopening the hearing. Since timeliness

of action is one of the major objectives of the arbitration

clause, reopening hearings should be scrutinized.

63
5.8 ARBITRATED AWARDS

At the conclusion of the hearing, the arbitration board

again reviews all relevant documentation and weighs the

relevant facts before making an award. Usually it is not

required that a unanimous decision be reach by the board to

make an award unless specifically stated in the arbitration

clause or by the rules under which the hearing is being

held (16).

The award remedies available to the arbitration board

are usually identified in either the arbitration clause or

within the rules used to conduct the arbitration

hearing (16). Often times these guidelines are vague,

allowing the arbitration board to bestow the award based

solely on the premise that it is, "just, equitable and

within the terms of the agreement between the

parties" (16-688). For this reason, cash settlements or

performance directives are usually based on the actual or

anticipatory loss incurred by the prevailing party.

The award itself can be based on simplistic formulation

of a cash or performance settlement. The time frame under

which the award must be made is noted in the rules under

which the hearing is being held. As an example, the AAA

rules require the arbitration board to make a prompt

decision and subsequent award, "no later than thirty days

from the date of closing the hearings, or if the oral

hearings have been waived, from the date of transmitting the

final statements and proofs to the arbitrator" (16-689).

64
The award must be made in fourteen days under AAA expedited

proceedings (1). The board's failure to comply with the

time frame set for determining the award may result in

voiding the board's authority (16).

It is not customary for the arbitration board to

justify their award decision by providing a written opinion

with the award (2). However, the board has the discretion

to do if it sees fit or if requested by the parties (2).

This opinion may include the findings of fact and the

breakdown of the amounts awarded ( 1 )

Sweet suggests that providing an opinion at the

conclusion of the arbitration may clear up any

misperceptions of the equity of the judgment and may

minimize the desire to pursue legal recourse (16). Giving

an explanation for the award also has its drawbacks. The

parties to the dispute will have to bear the additional time

and expense associated with the effort the arbitration board

will require to complete the written opinion (16).

Difficult disputes requiring discretionary calls on the part

of the arbitration board may be difficult to clearly defend.

Providing a questionable defense for the decision may leave

the dispute open to additional challenge if the disgruntle

party disagrees with the rationale used to arrive at the

award. Sweet suggest that a compromise may be to provide

only a brief explanation of the award at its

announcement (16). This method serves to avoid additional

65
costs and maintains the goals of the arbitration process of

expediency and cost effectiveness (16).

Though not specifically entitled to award attorney's

fees under the AAA rules, some state arbitration statutes do

grant this relief to the prevailing party (16). The board

may also assess the fees associated with the hearing equally

between the parties in dispute or in favor of one of the

parties (16)

5.9 AWARDS ENFORCEMENT

The power of the arbitration board terminates with

making the award (16). The arbitrated decision can not be

changed unless both parties desire to reopen the case or

state and federal statutes provide otherwise ( 1 ) . However

the arbitration board has no enforcement authority to coerce

the parties to comply with the arbitrated decision. If the

losing party refuses to perform according to the decision

made at the hearing, enforcement of the award is left to the

judicial system (16).

5.10 JUDICIAL REVIEW OF ARBITRATED AWARDS

The requirements for challenging the validity of the

arbitrated award through the judicial system are usually

identified in the state arbitration statutes (16). The

Federal Arbitration Act and the Uniformed Arbitration Act,

both very similar in content, have been used by most states

as guidelines for establishing the rules by which arbitrated

awards can be set aside (16). As with the Uniformed

66
Arbitration Act, most state arbitration statutes permit an

award to be vacated where any of the following exists:

1. The award was procured by corruption, fraud or

other means;

2. There was evident partiality by the arbitrator

appointed as the neutral or corruption in any of
the arbitrators or misconduct prejudicing the
rights of any party;

3. The arbitrators exceeded their powers;

4 The arbitrators refused to postpone the hearing

upon sufficient cause being shown therefor or
refused to hear evidence material to the
controversy or otherwise so conducted the hearing,
contrary to provisions of Section 5, as to
prejudice substantially the rights of a party; or

5. There was no arbitration agreement ... and the party

did not participate in the arbitration hearing
without raising the objection (16-689).

Further, as with the Uniformed Arbitration Act, most state

laws allow modification or correction of an award within

ninety days after delivery of a copy of the award where any

of the following exists:

1. There was an evident miscalculation of figures or

an evident mistake in the description of any
person, thing or property referred to in the award;

2. The arbitrators have awarded upon a matter not

submitted to them and the award may be corrected
without affecting the merits of the decision upon
the issues submitted; or

3. The award is imperfect in a matter of form, not

affecting the merits of the controversy (16-689).

As evident, the grounds available for setting aside an

arbitrated award are very limited in scope. The right to

judicial review must be based on misconduct or a procedural

67
error that occurred during the hearing and not solely to

appeal the award (16). This is clearly evident as Sweet

writes:

One court stated that the court will not inquire

whether the determination (of the board) was right or
wrong. Another stated that errors of fact or law are
not sufficient to set aside the (arbitrated) award.
Another stated that an error of law was not reviewable
unless the arbitrator gave a completely irrational
construction to the provision in dispute. Another
stated that honest errors were not reviewable (16-690).

The purpose of limiting the scope of judicial review to

procedural errors appears to be to avoid frustrating the

intended purpose and primary advantages of the arbitration

process (16). This has been accomplished by the court by

limiting the availability of the court system to appeal

arbitrated decisions. The idea of limiting judicial review

also serves to encourage the parties to resolve disputes at

their level since they are aware that legal recourse is, in

most cases, not possible (16).

68
 CHAPTER SIX
OTHER TYPES OF DISPUTES RESOLUTION FORUMS

6.1 INTRODUCTION

The purpose of this chapter is to briefly explore

various forms of dispute resolution alternatives available

for implementation in construction contracts. Though the

list is not all inclusive, it is representative of the

diversity available to contracting parties desiring to

incorporate a dispute resolution clause into a construction

contract

6.2 MEDIATION ASSISTED NEGOTIATIONS

Mediation is a voluntary process which involves using a

single moderator to assist the parties resolve their dispute

through direct negotiation (1). The mediator participates

impartially, serving as an advisor and consultant (1).

Mediation does not include holding formal hearing and making

subseguent award (16). The settlement must be mutually

acceptable to both parties.

If used to supplement arbitration, mediation occurs

initially when it becomes evident the contracting parties

can not come to terms over the dispute (1). The following
contract provision, written by the American Arbitration

69
Association for incorporation into contracts where mediation

is to be employed, summarizes the mechanics of mediated

disputes:

If a dispute arises out of or relates to this contract,

or the breach thereof, the parties agree first to try
in good faith to settle the dispute by mediation under
the Construction Industry Mediation Rules of the
American Arbitration Association, before resorting to
arbitration. Thereafter, any remaining unresolved
controversy or claim arising out of or relating to this
contract, or the breach thereof, shall be settled by
arbitration in accordance with the Construction
Industry Arbitration Rules of the American Arbitration
Association, and judgment upon the award rendered by
the arbitrator(s) may be entered in any Court having
jurisdiction thereof (b, p. 697).

Either of the parties may withdraw from the mediation

process at any time (16). Anything which has transpired

during the proceedings can not effect the rights of either

party nor can it be used to prejudice their positions if

arbitration or litigation is to follow (16).

This form of dispute resolution is more cost and time

effective than arbitration if the parties can reach an

agreement without having to arbitrate. This is true since,

under mediation, there is no need for prehearing preparation

or to conduct a hearing as required by arbitration (16).

Even if not fully successful, the mediation may be able to

resolve some of the disputed issues making the subsequent

arbitration process less cluttered with insignificant

matters. In the long run, this may help to clear the way

for a more expedient arbitration hearing. As an added

incentive, pursuant to Section 10 of the CI Arbitration

70
Rules, if the disputing parties pending an arbitration agree

to use the AAA arbitration rules, they incur no additional

administrative fee to initiate mediation proceedings (1).

6.3 FACT-BASED MEDIATION

This disputes forum provides the parties with an

individual who can assist both as a mediator to help settle

the dispute bilaterally or to provide an advisory ruling

when settlement is not achievable (16). Each side presents

their facts of the dispute and negotiations are conducted.

If a settlement is not reached, the mediator provides a

detailed written analysis of the case facts and a proposed

settlement to each party (16). He also provides the parties

with an assessment of the facts, anticipated judicial

outcome and an estimate of the cost to both parties should

they desire to proceed to arbitration or litigation (16).

This form of dispute resolution provides both parties

with a realistic picture of the expenses and ultimate

results that will be achieved through further pursuit of the

dispute. Parties are more apt to settle when they are given

a clear picture of what is at stake if they let the dispute

go unresolved (16).

6.4 AAA EXPEDITED PROCEDURE

The main objective of this method of dispute resolution

is streamlining the standard AAA process so that the dispute

is resolved in a matter of days. No formal written notice

of the dispute is required (16). Appointing the arbitrators

71
and selecting the location and time for the hearing is

expedited (16). Under this procedure, it is required that

the hearing be completed within one day of notification of a

dispute (16). An additional day of hearings may be held

within five days if the arbitrator can show good cause for

the requirement (16). The award is required to be made

within five business days of the date the hearing closed

(16).

If incorporated in the arbitration clause of the

contract, the AAA expedited procedure must be used for

claims totaling less than $25,000 excluding any interest due

and the administrative costs for the hearing (16). However,

the parties to the contract can agree to use this method of

dispute resolution for any claim regardless of its

value (16).

This method of dispute resolution appears very

promising for small, uncomplicated disputes. Using AAA

expedited procedures for large or complex claims can be

counter productive since the time constraints would not

allow sufficient time for adequate preparation, testimony,

review and award without significantly increasing the

potential for an error to be made in the award or award

amount. Though they may not occur frequently, errors of

this nature can increase the dissatisfaction with dispute

resolution process and lead to a desire to pursue

litigation.

72
6.5 MINI-TRIAL

Under mini-trail dispute resolution, the parties

mutually select a neutral party advisor or mediator (16).

Prehearing discovery between the parties is expedited and

hearing briefs are exchanged (16). Hearings are limited to

two days and are moderated by the selected mediator (16).

Presentations are made to designated executives of both

parties not directly involved with the contract who have the

contractual authority to settle the dispute (16). If the

executives can not come to terms at the close of the

hearing, the advisor submits a nonbinding opinion of the

dispute based on the facts presented (16). Before pursuing

litigation, the executives are given an additional

opportunity to settle the dispute after the opinion is

released (16). If the dispute does go to court, the details

of the mini-trail are not admissible as evidence (16).

6.6 REFEREES AND SPECIAL MASTERS

This method of dispute resolution has become common in

California and has been coined as "rent-a- judge" (16).

Referees or special masters are individuals appointed by

judges to conduct hearings and make awards on contract

disputes pending litigation (16). The referees selected by

the court are usually retired judges who have significant

trial experience (16). Their decisions are generally signed

by the appointing judge and stand as if they were the

findings of the court (16). The decisions made, as with

normal court decisions, are appealable (16).

73
6.7 SUMMARY JURY TRIALS

This expedited trail method has been developed by the

federal trial courts in an effort to save time and

money (16). As with a traditional trial, jury selections

are made. The members of the jury are not told their

decision is non-binding on the parties so as not to affect

their judgment during deliberation (16). The lawyers from

both sides are allowed to present their client's case,

however, no witnesses are allowed to testify (16).

Rebuttals follow the initial presentations. The hearings

take approximately one day to complete (16).

After the cases are presented, the judge instructs the

jury as with a normal trail (16). The jury is then left to

make their determination of the dispute. Verdicts of the

jury are non-binding and either of the parties can request

the dispute be taken to trial.

Though the verdict is non-binding, knowing the opinion

of a jury of your peers helps encourage settlement of the

dispute without initiating trial procedures. This method of

contract disputes resolution significantly reduces the cost

and excessive time litigation requires by eliminating the

need for lengthy pretrial preparation and presenting

witnesses on each parties behalf.

6.8 ADVISORY OPINIONS

This form of dispute resolution consists of having a

neutral third party meet with the contracting parties both

together and separately (16). Through the information

74
gathered from the parties, the arbitrator renders a non-

binding decision over the dispute (16). The parties can

settle the dispute based on this decision or continue to

pursue the dispute further.

This disputes resolution process has been somewhat

successful in that the parties are given a nonpartisan

opinion of the outcome of the dispute if it was to be

litigated. Since the finding is non-binding, either party

still has the right a court hearing to address the validity

of the dispute.

6.9 NONPINPI N G AR BITRA T ION

-

Non-binding arbitration incorporates parts of both the

mini-trial and the arbitration process into a dispute

resolution technique (16). It is a very abbreviated hearing

where both sides present their position before a board of

impartial, neutral experts (16). The board makes an oral

advisory award after completing the hearing which assesses

the merits of the dispute if it were to proceed to

trial (16).

This method of dispute resolution provides the parties

with a nonbinding opinion of the dispute. It remains the

responsibility of the disputants to negotiate a settlement

or follow through with litigation.

6.10 STEP-BY-STEP DISPUTES RESOLUTION

This form of dispute resolution was developed by the

California Chapter of the Project Management Institute to

75
help solve the growing disputes problem (6). The Disputes

Resolution Clause (DRC) developed by the Chapter recommended

a four step procedure for addressing dispute resolution (6).

These four steps are as follows:

1. Direct negotiation between the disputants involved

(not binding)

2. Mediation between the disputants, with a third-

party expert to facilitate early resolution (not
binding)

3 Mini-trial with company officers cross-examining

,

disputants in each other's presence (not binding).

4. Adjudication either by private judging, litigation

or arbitration (binding) (6-470).

The first three steps of this process assume that the

parties are willfully attempting to reconcile their

differences through a nonbinding resolution process.

Ideally, the dispute is best settled between the parties at

the lowest level where direct negotiations are available for

use (6). As each step proves to be unsuccessful, the

dispute is redressed to the next higher level of formal

hearings (6).

6.11 DISPUTES REVIEW BOARD

Somewhat similar in nature to an arbitration board, the

Disputes Review Board process is incorporated into the

contract through a contract clause (19). A Disputes Review

Board is composed of a small panel of technical experts in

the construction field who act as the dispute board

members (19). They are mutually selected by the contracting

76
parties at the beginning of the contract for the project

duration (19). Unlike arbitration boards however, these

board members are required to make routine visits to the

construction site to stay abreast of the project as it is

completed (19). The costs associated with the Disputes

Review Board process are normally share equally between the

contracting parties (19).

When nominating a three member board, both parties

select one mutually acceptable, neutral board member (19).

These board members in turn nominate the third member of the

board who is designated as the chairman of the Disputes

Review Board (19).

During the routine site visits, the board members are

to be made aware of any pending disputes between the

contracting parties so that the board can investigate,

review the facts and rule on the merits of the dispute while

at the project site (19). In urgent circumstances, the

board can be summons to respond to a critical dispute that

can not be left unresolved until the next scheduled site

visit (19).

Either party to the contract can initiate dispute

proceedings (19). Personnel directly involved with the on-

site construction perform a major role in presenting each

party's position during the hearing (19). The Disputes

Review Board listens to each party's position and makes a

non-binding determination based on the finds of fact (19).

77
Either party dissatisfied with the ruling can appeal through

the normal arbitration process or judicial system.

Vorster states that there are three primary reasons

that Disputes Review Boards have been successful in the

past, "firstly, they focus on prevention rather than cure,

secondly, both parties to the contract see them as fair and

thirdly, they resolve issues on the project at the level of

occurrence" (19). One of the primary advantages of the

Disputes Review Board is that by making routine visits to

the project site, board members become intimately familiar

with the project and the problems experienced by both

members before they have the chance to escalate.

Vorster also suggests that the routine site visits act

as a catalyst to conflict resolution since both parties are

more willing to resolve disputes prior to the board's

periodic visit than to "air their dirty laundry in

public" (19). As a result, many trivial disputes are

handled at the field level were they belong before they

become major issues of contention.

Vorster further believes that the contracting parties

view the Disputes Review Board as being fair and reasonable

because it is comprised of mutually selected individuals

knowledgeable in the field of construction (19). The

contracting parties are more apt to respect and accept the

judgment of the board members when ruling on a dispute

78
because of the arbitrator selection process, the boards

technical knowledge and their familiarization with the

project through the periodic site visits.

79
 CHAPTER SEVEN
PARTNERING: A COMMITMENT TO COOPERATION

7.1 INTRODUCTION

The Construction Industry Institute has defined the

partnering process as used in construction contracts as:

a long term commitment between two or more

organizations for the purpose of achieving specific
business objectives by maximizing the effectiveness of
each participant's resources. The relationship is
based upon trust, dedication to common goals and
understanding each others individual expectations and
values. Expected benefits include improved
efficiencies and cost effectiveness, increased
opportunity for innovation, and continuous improvement
of quality products and services (10-5.6)

The development of the partnering philosophy for use

with construction contracts was generated in response to the

perceived need to short circuit the spiraling litigation

underway in the construction industry. It has been called,

"a breath of fresh air to an industry that is tired of the

contention and litigiousness that have plagued the

construction process for years" (20).

To be successful, partnering relies on the principals

of trust, understanding and mutual respect for each party's

role in the construction process (5). It recognizes the

risks associated with each other's endeavors and employs

harmonious relationships as a means for completing the

project. The old sentiment that someone will come out ahead

80
at project completion is abandoned. There are no winners or

losers in partnering since it relies on a "win-win" attitude

where everyone benefits from delivery of the final

product (21).

Partnering has received great praise for its

effectiveness from the construction community. Owners,

designers and contractors alike have shared the same initial

response that partnering works. It is an effective

instrument against the traditional tendency for contracts to

be a constant battle ground for disputes and litigation.

Several companies including DuPont and Union Carbide have

embraced the partnering concept for use in their

construction projects and a number of large contracting

firms such as Fluor Daniel, Incorporated; Bechtel Group,

Incorporated and Brown & Root/Braun actively market

partnering (7-12).

Along with the dispute resolution benefits, partnering

is believed to reduce or eliminate growth in project cost

and time, balances contractual risk more evenly and favors a

winning attitude among all the players (20). This chapter

focuses on the partnering process as used in the

construction industry.

7.2 THE PARTNERING CONCEPT

As previously stated, partnering is based on the basic

values of trust and good faith in each other. It returns

people to the days gone by when an entrusted handshake was

81
all that was needed between two parties to confirm their

consent and agreement to fulfill a promise (8). It is not a

contractual agreement. Contractual agreements forcibly tie

the relationships of the parties to legal responsibilities.

The partnering commitment, on the other hand, is a pledge

freely taken between the contracting parties to live up to

the mutually agreed responsibilities. Rather than forcing

relationships, partnering is founded on the expressed desire

to build better relationships between the parties through

mutual understanding, trust, commitment and

communication (5). Warner states it best when he said,

While it [the partnering charter] is not a legally
binding document, it represents a document of a higher
order than the basic contract provisions. A higher
order because it is not followed out of fear of penalty
or financial loss but rather out of a feeling of
integrity and honor (20).

Through partnering, the parties share a common goal

dedicated to ensuring the project is completed with quality,

a timely manner and to each ones financial betterment. A

jointly developed strategic plan of action is drawn up

between the parties for achieving their commitment to the

goal of successful project execution. This process of

working together for the common good cultivates an

environment conducive to the good working relationships

needed to be successful ( 4 )

Beck states that, "partnering means embracing risks and

responsibilities rather than retreating into a bunker

mentality" (7-13). It is playing an active role in

82
achieving the desired end results (7). Colonel Cowan of the

Arizona Department of Transportation has labeled it, "an

action oriented success strategy for the 1990 's" (4). The

goals of partnering are only possible by replacing the old

sentiments of mistrust and irresponsibility with an active

pursuit of project excellence. The "win-lose" philosophy of

the past has generally resulted in everyone losing over the

course of the contract (20).

7.3 THE KEY ELEMENTS OF PARTNERING

Partnering is not a contractual requirement but a

philosophical approach to how the project can be best

undertaken. This approach to contracting must be mutually

beneficial and desirable to both contracting parties.

Typically, an agreement to partner occurs just after award

of the project (5). Once the parties have agreed to partner

on a project, the process is initiated with a partnering

workshop

The workshop is set up as a round table forum between

the contracting parties where the keys to successful

partnering are addressed (5). This includes commitment,

equity, trust, the development of mutual goals and

objectives, implementation, continuous evaluation and timely

response (5). These seven elements are the basic principles

by which the success of partnering is founded upon. They

83
are further defined by the Associated General Contractors of

America as follows:

1. Commitment . There will be no commitment between the

parties unless there is true commitment from top level

management. During the workshop a charter is formed

between the parties bonding them to their word. This

commitment to each other's endeavors is not a contract

but represents a vow of good faith toward achieving each

other's mutual goals (5-2).

2. Equity . Mutual goals are jointly developed during

the partnering workshop by those who are a party to the

contract. Undertaking the project is based upon a "win-

win" attitude between the parties to achieve these

mutual goals. This represents a fundamental change of

approach of past toward a new commitment of fulfilling

each other's expectation of completing a successful and

equitable project (5-2).

3. Trust . Beck noted that partnering is, "like any

marriage, to work requires trust, and it requires allot

of hard work" (7-13). Without trust in one another

there can be no teamwork. Trust is built upon a true
understanding of the other's motives and actions. With
trust, healthy working relationships can be fostered

84
between the parties, opening the lines of communication

and understanding (5-2).

4 Development of Mutual Goals and Objectives The

partnering workshop serves as a forum for identifying

common goals while undertaking the project. Not

surprisingly, both the owner and the contractor

typically share many common goals. These common goals

usually include minimizing paperwork, meeting financial

objectives, producing a quality product, timely

completion, avoidance of generating documentation geared

toward case building for possible litigation, safety,

achieving savings through value engineering ideas,

avoiding bottlenecks during submittal reviews, quick

response to unforeseen or changed site conditions,

decisive action to correcting identified errors in

construction or design, expedient change order

negotiation and execution, prompt payment and litigation

avoidance (20).

5. Implementation . Success is achieved not by the plan

but by the merits of those who execute the plan. No

plan is worthwhile without developing a sound strategy

and demonstrating the where-with-all and commitment to

get on with it. During the partnering workshop, the

parties develop this strategy for achieving their mutual

goals. This includes establishing specific remedies for

85
resolving problems or disagreements that may arise

during the project (5-2).

6. Continuous Evaluation . The plan calls for periodic

meetings between the parties to evaluate "team" progress

toward achieving their mutually agreed upon goals.

These periodic meetings ensure the parties stay on

course with the plan, are used to evaluate each other's

performance and serves as an open forum to air any

possible grievances (5-2).

7. Timely Response . In the construction industry it is

imperative that jobsite problems are handled

expediently. Idle equipment and manpower cost money

that no one wants to foot the bill for. Very often,

small issues can turn into major problems leading to an

increased likelihood of disputes developing between the

parties. A lack of decisive and timely action also

reduces the confidence level between the parties

increasing the risk for problems to escalate. During

the partnering workshop, the parties develop a vehicle

which encourages resolving issues at the lowest level as

quickly as possible. In the event an issue remains

unresolved beyond a reasonable time, procedures are

developed to bump it to the next higher level in the

management chain (5-2).

86
7.4 THE PARTNERING PROCESS

Partnering can work for any size or type of project and

its usefulness is not limited to fixed price competitively

bid contracts. It is these types of projects however that

partnering appears to be able to maximize its potential

since competitively bid projects are more susceptible to

claims and litigation.

The partnering process follows no preconceived formula

since every project has its own unique qualities (5). The

process should be tailored to fit the specific contract and

individual needs of both parties entering into the

agreement. There are seven basic procedural steps, however,

which must be addressed during the partnership. These steps

include educating the organization, making your partnering

intentions known, commitment from top management, completing

the partnering workshop, completing periodic assessments of

the effectiveness toward attaining goals, escalating issues

when necessary and final evaluation at the completion of the

project (5-6).

7.4.1 Educating The Organization

As with any new activity a group undertakes, they must

become knowledgeable about the process before they attempt

to do it. Partnering will not be effective unless everyone

is on board. The organization as a whole must understand

the total commitment required for success to be achieved

through this program (5-6).

87
 7.4.2 Making Your Partnering Intentions Known

Due to the commitment required for success, partnering

is not something that can be undertaken without a desire to

partake of the process from both parties. The owner can

make his desire to partner known to the contracting

community in the project solicitation and contract

specifications (5). The provision must clearly state the

voluntary nature of partnering and that all costs associated

with this processed will be equitably shared between both

parties (5). Partnering participation may also be

encouraged by sending a personal letter to each company

owner on the bidders list or by giving a formal presentation

during the prebid conference (5).

7.4.3 Commitme nt From Top Management

Partnering will not succeed if there is no true

commitment from top management to its underlay goal

They must set the standard of commitment to the process

for the organization to follow (20). Commitment to

partnering also requires letting go of the reigns and

empowering people with the both the responsibility and

authority commensurate with their jobs (20). Without

empowering those on the playing field, timely decisions

can not be made.

Once committed to partnering, top management can

identify their prospective company leader who will be

responsible for the intricacies of the partnering agreement.

88
These team leaders from both parties should meet at a

neutral site to introduce themselves and to begin developing

healthy, professional relationships of each other (5). As a

part of this introductory meeting, the team leaders should

set a date to hold the workshop as soon as possible (5).

7.4.4 The Partnering Workshop

Ideally, the workshop should be held before starting

work on the project since the workshop tends to be more

effective at the beginning of a project (5). Having the

workshop early on precludes development of misperceptions or

disagreements between the teams before the process can

begin (5). However, the principles employed by partnering

can improve working relationships and help resolve conflicts

at any stage of construction (5).

The workshop should be held at a neutral site with all

key personnel present to participate in developing the

partnering agreement (5). Key individuals are those who are

directly responsible for the day to day affairs of the

ongoing project and who have been delegated with contractual

authority over the project. Depending upon the size of the

organizations, the list of attendees may include the area

manager, the project manager, the superintendent and project

engineer for the contractor; the chief designer, the

construction administrator and any consultants for the

designer; the project manager and the superintendent for the

subcontractors; and the project manager or representative

89
for the owner (5). Additional participates with specialty

skills, such as testing laboratory representatives or those

who are directly effected by the outcome of the construction

project, such as public officials, may also be invited to

the partnering roundtable (5).

Paragraphs 7.4.4.1 through 7.4.4.5 addresses specific

issues relevant to the partnering workshop. They are

holding a facilitated workshop, addressing individual roles

and responsibilities, creating a partnering charter,

developing a dispute resolution process and instituting a

joint evaluation process. These following paragraphs will

look at the partnering workshop in depth.

7.4.4.1 Facilitated Workshops

Often times on complicated or large projects

completion of the workshop is assisted by a

professional facilitator employed by the contracting

parties. Both parties must agree to use and feel

comfortable with a facilitator. The facilitator must

be able to remain impartial and must possess a basic

knowledge of the construction process to be

effective (5).

A facilitator can be very helpful to a group

undertaking their first partnering experience. He can

help ease the uncertainty and tension that may exist at

the onset of the workshop (5). His presence will also

give the participants more confidence in their ability

90
to properly implement the partnering principals and to

achieve the desired result (5).

Even though the facilitator does not fill the lead

role in the workshop, as a trained professional, his

skills can greatly enhance the quality of the workshop

by helping the group to maintain focus on the their

objectives (5). Thus, it is the facilitator's job to

guide the team from where they are to where they want

to be at the workshop's conclusion. He may assist in

organizing the workshop agenda, provide training to

improve the participants' communication and conflict

management skills or generate insights into personal

problem solving techniques (5). He may also help the

participants develop the partnering charter, the issue

resolution process and institute a joint evaluation

process ( 5 )

Typically behavioral psychologist, organizational

psychologists, industrial psychologists, management

consultants or people in the education field serve as

professional facilitators (5).

7.4.4.2 Individu al Roles And Resp onsibilities

Each individual present at the partnering workshop

must define their strategic role for accomplishing the

project (5). They should clearly describe what is

required from the other members to successfully

accomplish their task. An individual should also table

91
their perceived weaknesses or strengths at this time so

that their performance can be maximized during the

project (5)

Individual risks and any foreseen potential

problems for completing the project as planned should

also be addressed and discussed openly between the

members. This helps everyone view completion of the

project through each other's eyes fostering a greater

sense of teamwork and cooperation (5).

Through this discussion, members begin to

understand and become comfortable with the

personalities of those they will be working closely

with throughout the project (5). This personalizing of

the "enemy" helps nurtures good working relationships

and opens the lines of communication between the

members. For this reason alone, a productive workshop

will provide significant returns on the rather small

investment of time and money ( 5 )

7.4.4.3 c reatin g the Part neri n g ch a rter

The mutual objectives established between the

parties forms the charter for the partnering agreement.

During the process of developing concurrent goals, the

key players undergo a discovery process of each other.

The members begin to better understand each other and

develop a teamwork attitude about accomplishing the

project together. Emphasis is redirected from the

92
common us-them attitude within the industry toward one

focused on cooperative execution of the project. The

charter not only evolves into a symbol of personal

commitment to each other, but services as a benchmark

by which actual performance is later appraised (5).

Upon its completion, the charter is symbolically and

ceremoniously signed by the participants as a further

outward sign of their personal commitment to each other

and to the success of the project (5).

7.4.4.4 Dispute Resolution Process

Due to the nature of construction, problems are

bound to occur whether it is at the site or because of

contract administration procedures. Most of these

problems tend to be resolved expediently at the lowest

level of management without impacting the construction

progress. From time to time however, problems arise

which take too long to resolve or just gets bogged down

in the system.

During the workshop, the participants devise

methods to expedite resolution of problems that have

traditionally plague the construction industry (5).

Any area of project execution is subject to scrutiny by

the participants in the workshop. Issues such as

billing procedures, submittal reviews, change order

execution or design related problems are openly

discussed (5). Each issue that is identified as being

93
potentially problematic is studied by special teams

composed of the participants who are considered the

subject experts (5). Through their experience and

knowledge of the task to be accomplished, these special

teams develop proposed schemes for efficiently handling

the problems previously identified (5). They also

determine a timetable used for elevating an unresolved

problem to the next higher level of management ( 5 )

This approach to problem solving helps resolve problems

quickly and efficiently, leading to less potential for

contract disputes.

7.4.4.5 Joint Evaluation Process

The partnering process will not be effective

without periodic review and evaluation of the progress

made toward achieving the stated goals of the charter.

To be comprehensive and impartial , this evaluation must

be accomplished by all the participants who were a

party to the partnering charter (5). The evaluation

can be in the form of a periodic written evaluation, a

periodic meeting held between the key players or as an

executive level meeting (5). This evaluation must be

geared toward constructive analysis and criticism of

each others' performance. It should include

recognition for exceptional performance as well as any

shortcomings (5).

94
 7.4.5 pe riodic Evaluation

Periodic evaluation to assess the progress made toward

achieving the goals of the charter is essential toward

keeping the construction "team" on track (5). It acts as a

check to ensure the cooperative attitude and team spirit

created during the workshop has not be deluded. This is

accomplished by refocusing the attention of the major

players back to the objectives the workshop generated (5).

7.4.6 Escalation of Unresolved Issues

Regardless of the good intentions of partnering, due to

human nature disagreements are bound to arise between the

parties during the completion of the project. It is

important that these conflicts be resolved as guickly as

possible to avoid the potential for their mushrooming (5).

The people from both sides directly involved in the on-site

construction should be encouraged to bring any issue that

they can not resolve to the next higher level of

management (5). By doing this, the cost and time associated

with getting back on track will be minimized and the

confidence and good will developed between the parties will

be salvaged (5). It is also less likely for solvable

problems to turn into potential claims or disputes between

the parties by bringing an issue to a head (5).

7.4.7 Final Evaluation

Upon completing the project, the parties should

constructively evaluate the partnering process. Answering

95
questions such as; have the goals of the charter been met,

what problems came up during construction that could have

been handled more smoothly and efficiently, and what worked

or did not work, will prove beneficial to both (5). Lessons

learned is an invaluable tool which can be used as a guide

to improving performance on future partnering projects.

7.5 BENEFITS OF THE PARTNERING PROCESS

Though partnering tends to increase the time and money

spent by the parties initially, there is an overall savings

derived from the good working relationship, job efficiency

and elimination of the significant cost associated with

pursuing claims or litigation (5-3). Partnering encourages

action, entrusts responsibility and delegates responsibility

at the lowest level of management possible. It helps to

generate good working relationships between the parties,

enhances personal job satisfaction through increased

responsibility, fosters pride and professionalism and

encourages everyone associated with the project to perform

above the set standards (5). The end result of a successful

partnership is that all parties walk away from the project

with a greater sense of accomplishment, achievement and

financial reward (5).

Through their personal experience, The Associated

General Contractors of America strongly feel that the

partnering process does work (5). They suggest it fosters a

win-win atmosphere where project success is achievable for

96
everyone. Many within the industry from both the

contractors and owners "camp" believe partnering benefits

not only the owner and the contractor, but the designer,

subcontractors and suppliers as well. The following

paragraphs identify The Associated General Contractors of

America's perception of the overall benefits derived from

the partnering process.

7.5.1 Benefits To The Project Owner

1. Reduced potential for claims and litigation

through improved communication and agreed
strategies for conflict resolution.

2. Reduction of managerial and administrative cost

resulting from the elimination of the defensive
case building posture.

3. Improved control of time and cost over the project

execution reducing exposure to project over runs.

4. Focusing of energies toward completion of a

quality product and away from adversarial
encounters

5. Increased potential for early project completion

through efficiencies derived from a team approach.

6. More effective and efficient problem resolution

through open, honest communication.

7. Better opportunity for design improvement or

efficient constructability through a willingness
to remain receptive to innovative changes and
value engineering proposals.

8. Greater potential for economy through a win-win

attitude opening the door for improved efficiency
by reducing construction time, overhead,
claims/litigation expenses and construction costs.
9. Greater potential for successfully accomplishing
the project on time and within budget (5-3).

97
7.5.2. Benefits To The Prime Contractor

1. Reduced potential for claims and litigation

through improved communication and agreed
strategies for conflict resolution.

2 Improved productivity and a reduction of

managerial and administrative expenses due to the
elimination of the defensive case building
posture

3. Improved control of time and cost over the project

execution reducing exposure to project over runs.

4. More effective and efficient problem resolution

through open, honest communication.

5. Improved cash flow through reduction of disputes

and retention.

6. Greater potential for economy through a win-win

attitude opening the door for improved efficiency
by reducing construction time, overhead,
claims/litigation expenses and construction costs.
7. Greater potential for successfully accomplishing
the project on time and within budget (5-3).

7.5.3 Benefits To The Designer And Consultants

1. Reduced potential for claims and litigation

through improved communication and agreed
strategies for conflict resolution.

2. Improved productivity and a reduction of

managerial and administrative expenses due to the
elimination of the defensive case building
posture

3. Reduces liability potential for design errors or

omissions by minimizing associated costs through a
team approach to early identification and
expedient resolution of problems.

4. Active role in the decision making and

construction process by clarifying design
intent and assisting in problem resolution.

5. Greater potential for economy through a win-win

attitude opening the door for improved efficiency

98
 by reducing construction time, overhead,
claims/litigation expenses and construction costs

6. Greater potential for successfully accomplishing

the project on time and within budget (5-3).

7.5.4 Benefits To Subcontractors And Suppliers

1. Reduced potential for claims and litigation

through improved communication and agreed
strategies for conflict resolution.

2. Active role in the decision making and

construction process as a team member.

3. Improved cash flow through reduction of disputes

and retention.

4 Greater potential for economy through a win-win

attitude opening the door for improved efficiency
by reducing construction time, overhead,
claims/litigation expenses and construction costs

5. Greater potential for successfully accomplishing

the project on time and within budget (5-4).

7.6 POTENTIAL PITFALLS OF THE PARTNERING CONCEPT

The potential for partnering to fail lies with the lack

of commitment from any stakeholder and their failure to

uphold the bargain struck at the partnering workshop.

Without all parties buying into the process and committing

themselves to the goals and objectives established in the

partnering charter, little will be achieved. Without a true

desire to participate, partnering offers little to eliminate

the drawbacks of the current contracting atmosphere that is

based on a lack of trust and understanding uncooperativeness

and miscommunication.

The idea of partnering can be uncomfortable at first.

The trust you endear to the other players may feel as though

99
you are exposing yourself to greater risk (5). Most of us

trained in the "win-lose" environment have preconceived

notions of the "opponents" underlying objectives (5). It is

tough shedding the old ideology we have maintained for years

for an idea based on teamwork and confidence in a newly

formed alliance (5). Without the attitude that everyone

will end up a winner at the conclusion of the project, the

aspirations endeared by the partnering concept is marked for

failure from the start.

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 CHAPTER EIGHT
SUMMARY

Construction contracts founded on the principal of

fixed price, low bid award are extremely competitive by

their very nature. With this competition come bids having

extremely tight margins of error or none at all,

significantly increasing the risk to the builder. Funding to

complete the project is often times as tight for the owner

as the bid proposal is for the contractor. The owner

anticipates and expects to receive a complete and usable

facility for the amount of the bid with a modest amount set

aside for contract modifications.

Without enough monetary leeway to address issues within

the contract documents that are inferred or vaguely implied,

the contractor is forced to demand additional compensation

to complete the work. As the construction market becomes

increasingly more competitive, contractors are left to bid

their performance on the bare minimum necessary to fulfill

contractual obligations and routinely take a literal

approach to contract interpretation. Warnes expounds upon

this when he states:

No longer is the intent of the specification at issue

in a claim. Rather, the tendency is to consider the
placement of commas, semicolons, the order of sentences
and other subtle formatting characteristics of the
specifications in the decision making process. Gone is

101
 the desire to meet the intent of the specification or
the vision of the end product that was originally
sought after (20).

Likewise, to stay within a fixed project budget, the owner

and designer take a broader approach to the scope of the

work as they intended the project to be performed. As a

result, the parties to the contract often disagree over the

responsibility of performance.

As has been the case for years, fixed price

competitively bid contracting traditionally generates

misperceptions from both sides of the fence. Both perceive

that the other party as not committed to completing the

project as was intended. Mistrust of each other's

objectives is common from the inception of the project.

Misperceptions of the other's "underlying objectives" grows

as the project proceeds. This is often followed by

accusations of "gold digging" , divorcing the parties further

from a spirit of cooperative teamwork.

This type of contracting has set the stage for conflict

between all parties associated with the project including

the owner, the designer, the contractor, the subcontractors

and suppliers. The result leads to adversarial

relationships and a lack of cooperation between the parties

to the contract. The overall effect is a breakdown of

teamwork, a drop in performance, an increase demand on

management's time, dissatisfaction between the parties,

additional expense and ultimately unresolvable conflicts.

Fear of claims and the potential for litigation abounds

102
throughout the execution of the work. By the completion of

the project no one feels a sense of accomplishment.

As this adversarial atmosphere has intensified within

the industry over recent years, the reliance upon litigation

to resolve disputes has also grown. Litigation by its very

nature is expense and counter productive to both the owner

and the contractor. Untold hours of effort and exorbitant

sums of money can easily be spent preparing for and

defending a contractual law suite. There are no winners

when contractual disputes are elevated beyond the control of

the immediate parties and placed into the hands of the

judicial system. Claims and disputes are counterproductive

to the ultimate goal each party is trying to achieve; that

being timely and cost effective delivery of quality

construction

Past attempts to shift undue responsibility and risk

onto one of the contracting parties over which they have

little or no control frustrates the construction contract

process. Grandoff suggests this is the one of the reasons

behind, "the recent proliferation of disputes and litigation

in the construction industry" (10). Not sharing

responsibility or risk equitably seems to be a major problem

behind the disfunctional performance in the construction

contract industry. Akin to that, the attitude that there

can only be one party who comes out ahead still permeates

the industry. This "win-lose" attitude must be replaced

with a "win-win" attitude for improvements to be made

103
between the owner, designer and contractor relationships as

they exist today. Without embracing the philosophy of

mutuality of purpose, claims and litigation will continue to

spiral out of control.

Arbitration as a dispute resolution technique has

reduced the need to use litigation to resolve contract

claims. The Disputes Review Boards appear to be making

significant progress toward fulfilling this need. This

arbitration technique has recorded an impressive track

record as Vorster notes:

No litigation has been necessary and only 30 disputes

have required formal review on the 12 high risk heavy
civil engineering projects which have used the concept
and which have been completed in the last ten years
[Shanley 1990]. A review of work in progress shows
that the concept has been implemented on over 60
projects with a contract value in excess of $2.9
billion and that no litigation has occurred on any of
the work (19)

Though more cost effective than litigation, it appears

Disputes Review Boards can still be expensive to undertake

due to the frequent need to have the arbitrators visit the

site and interact with the contract parties. For this

reason they are generally geared toward larger construction

projects.

Arbitration as defined by Webster's dictionary is, "the

hearing and determination of a case in controversy by a

person chosen by the parties or appointed under statutory

authority." By its very nature, arbitration does not

respond to the basic need to work together toward settling

104
differences between the parties through compromise. Though

still a far better forum for dispute resolution than

litigation, as with adjudication, it relies on third party

intervention to resolve disputes. Both parties still see a

need to maintain an arms length approach to contract

management and find it necessary for an outsider to settle

"family squabbles." Contracting parties, in essence, have

grown reliant on third party intervention as a fact of life

for resolving differences in the construction industry.

This approach to construction contracting does little to

promote the teamwork essential for successfully completing a

construction project.

Construction projects are filled with unknowns and

unforeseen circumstances that require vital coordination

between the contractor, numerous subcontractors, various

trades, a multitude of suppliers, regulatory authorities,

the customer and the design team. It is an almost

impossible task to complete a construction project on time

and within budget unless there is significant cooperation

between all of these parties. Though arbitration forums

help settle disputes, they do nothing to promote teamwork,

efficiency and effectiveness of the workers. This is were I

feel arbitration's shortcomings lie.

Partnering is somewhat different from the other forums

of dispute resolution. The goal of arbitration is to

resolve construction disputes before they get out of control

and require legal intervention. However, the main premise

105
of partnering is to encourage teamwork and commitment to

prevent disputes from ever occurring. Partnering attempts

to alter the adversarial relationships that have driven the

construction industry participants apart over the years. It

is a pact of commitment freely entered into by the

contracting parties based on a spirit of cooperation and

trust. The other dispute forums do nothing to foster a team

attitude between the parties that appears to have a

significant impact on the guality achievable through

construction contracting. Most construction contract

managers still fight tooth and nail with contractors on

every issue. Eventually they end up relying on legal

enforcement to achieve the desired results.

The Arizona State Department of Transportation is a

true believer in partnering. In 1993 over $23 million in

claims were filed against the department representing a

seventy percent increase over the prior four years (20).

Beginning in July 1991, the department started partnering

with an initial eleven construction projects. These first

eleven projects were completed on the average 17% ahead of

schedule saving the department an estimated 20 percent in

engineering costs (20). An additional $900,00 was also

realized in improved value engineering implementation

alone (20). During the eighteen month period since then,

they estimate $11 million in direct savings was achieved

through partnering on 120 projects (11). The Department has

since completed over 80 projects without litigation. In

106
contrast to this, the previous year's litigation budget

amounted to $30 million (11). The Arizona State Department

of Transportation also estimates the amount of savings will

continue to grow exceeding $20 to $25 million per year in

the future (11)

Partnering was also used during the construction of a

$66.7 million, 254,000 square foot research laboratory

addition to Pfizer Incorporated in Groton, Connecticut (22).

Partnering has been credited for delivering the project

under budget, without a single serious work related injury

and two years ahead of schedule (22).

There are numerous other tales of the ground breaking

results partnering is accredited with in the construction

industry. These few examples are only representative of the

results partnering is achieving across the board.

In summary, the type of dispute resolution method

selected for use in construction contracts must be based on

the goals of the parties, the contract size and the

participants in the contract. However, no forum of dispute

resolution will be effective without a willingness from all

sides to be honest to its principals. No matter how good

contracts are written, it comes down to the people executing

the work that really makes the difference between success

and failure. As noted by Beck,

Irrespective of the contracting arrangement or the

contract language selected, people are generally what
makes a successful project succeed, and it is generally

107
 people that make an unsuccessful project fail. This is
true under the arm's-length, adversarial method of
contracting which currently dominates the industry -
and even more true under partnering. (7-13)

Developing a workable dispute resolution mechanism that

serves the interests of both parties is essential for a turn

around to occur in what is now becoming a litigation happy

industry. Executing contracts that are complete, share risk

appropriately, foster good working relationships, rely on

open and timely communications and encourages non-

adversarial relationships between the parties can have an

insurmountable effect on the effectiveness of the contract

and the quality of the construction. Contracts that are

geared toward timely, cost effective implementation will

result in a smoother project completion and will reduce the

overall expense to all the contracting parties.

What ever type of contracting method or dispute

resolution technique is chosen, there must be a mutuality of

purpose and equitable risk sharing to avoid if not to

overcome disputes and litigation (23). It is time America

woke up and listened to the music. It is imperative that

all parties to the contract become willing to share in both

the rewards, the risks and the potential for failures for

the construction contracting process to once again become an

effective instrument for executing construction.

108
 BIBLIOGRAPHY

1. American Arbitration Association, Construction Contract

Disputes: How They Can Be Resolved New York, August.

1992, pp. 1-9

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Expediting Larger. Complex Construction Arbitrations .

New York, August 1991, Unpaged

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the Contract For Construction AIA Document A201, 1987,
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pp. 1-24

4. Arizona State Department Of Transportation,

Partnering; A Strategy For Excellence A Compilation .

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Partneri ng: A Concept For Success Sept 1991, pp. 1-11
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Inc., New York, 1992, pp. 449-477

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Projects", October 14, 1991, p. 25

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Difference", February 11, 1991, Unpaged

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Lawyers Division of the Florida Bar, 1992,

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