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New Complaint Form

The document is a complaint form from the Southern Power Distribution Company of T.S. Limited, designed for consumers to report various issues related to billing and operational services. It includes sections for consumer information, types of complaints, and a space for consumer signatures. The form categorizes complaints into billing issues, operational and maintenance concerns, and other customer service applications.

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kotresha
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96 views1 page

New Complaint Form

The document is a complaint form from the Southern Power Distribution Company of T.S. Limited, designed for consumers to report various issues related to billing and operational services. It includes sections for consumer information, types of complaints, and a space for consumer signatures. The form categorizes complaints into billing issues, operational and maintenance concerns, and other customer service applications.

Uploaded by

kotresha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Southern Power Distribution Company of T.S.

Limited
Customer Service Center
COMPLAINTS
SC No……………………………………/ CSC No …..………………….……………………./ Date …………………………………...

1. Name and Address of Consumer with Telephone No.:____________________________________________________________________


__________________________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________________________

2. Nature of compliant (Please tick the relevant Complaint):

BILLING COMPLAINTS
[ ] Additional Charges Dispute [ ] Late Bill Receipt [ ] Wrong Billing Request

[ ] Arrears Dispute [ ] Door Locked Cases [ ] Name Correction

[ ] Back Billing Dispute [ ] Meter Reading Not Taken [ ]Bill Correction Request

O & M COMPLAINTS

[ ] Line Bunched / Twisted [ ] Supply Failed – 1 Phase Out [ [ ] Voltage Low

[ ] Line–Tree branches touching [ ] Supply Failed - Individual [ ] Wrong Billing Request

[ ] Pole Fell Down [ ] Transformer-Cable/Lugs Burnt [ ] Meter Running Fast

[ ] Pole Leaning [ ]”Transformer-Oil Leaking [ ] Meter Struck Up

[ ] Pole Rusted/Damaged [ ] Transformer-Sparking at Pole [ ] Other Meter Defects

[ ] Pole Shock [ ] Voltage High [ ] Meter Burnt

[ ] SC-Wire Loose Connection [ ] Voltage Fluctuation [ ] DTR Shift


]

APPLICATION ON OTHER CUSTOMER SERVICES

[ ] Additional Load Complaint [ ] Service Dismantle/Bill stop [ ] Shifting of Service/Meter

[ ] Address Correction [ ] Line Shift [ ] Title Transfer

[ ] Category Change [ ] Requirement of Additional Poles [ ] Report of Theft/Malpractice

CONSUMER STATEMENT:

Signature of Consumer

Signature of Signature
Signature
of Consumer
of Consumer

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