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AMC Quotes With Header - 2025-01-23T145326.198

This document is a proposal for an Annual Maintenance Contract (AMC) for 'BEST WATER DOCTOR' water purifiers, outlining the need for renewal due to the expiration of the current contract. It details the service coverage, pricing, payment terms, and terms and conditions, including exclusions and the escalation matrix for service-related issues. The total cost for the AMC is 5,900.00 INR, which includes GST.

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62 views4 pages

AMC Quotes With Header - 2025-01-23T145326.198

This document is a proposal for an Annual Maintenance Contract (AMC) for 'BEST WATER DOCTOR' water purifiers, outlining the need for renewal due to the expiration of the current contract. It details the service coverage, pricing, payment terms, and terms and conditions, including exclusions and the escalation matrix for service-related issues. The total cost for the AMC is 5,900.00 INR, which includes GST.

Uploaded by

labsankarortho
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PROPOSAL FOR ANNUAL MAINTENANCE

CF/SER/AMC/24-25/00739

Date : 23-01-2025

To,

Sankars Ortho and Multispeciality Centre

Trichy road ,
Near Anu Hospital,
Thanjavur
Trichy,

Dear Sir/Madam,

Crossfields thanks and appreciates the opportunity to submit our Annual Maintenance Contract for “BEST WATER
DOCTOR” Water purifiers supplied by us. We would like to bring to your purview that the contract period for the machines
enclosed is /has expiring/expired.

We hope that the service provided to you during this period was satisfactory and met all your expectations. Our product
being a water purifier requires regular periodical maintenance to provide microbiologically pure drinking water also all
internal parts are to be checked periodically and necessary spares are to be replaced to keep the machine running in its
optimum efficiency to provide safe drinking water at all times. By availing this cost effective service peace of mind is assured
against all defects and labor charges that may arise during the tenure of the contract. It shall also include all spares. ( Refer
to our terms and conditions for detailed explanation.)

Our Service technician will attend the mandatory service during this month for your machines, Any clarification regarding the
AMC will be sorted out by the Service Technician. We request you to renew the AMC CONTRACT for the coming year to
avail yourself of the quality service provided to you.

Kindly see overleaf for the benefits of AMC terms and conditions followed by price details.
AMC PERIOD AND PRICE DETAILS

AMC For General


AMC FROM 23-01-2025 to 22-01-2026
S.No Model Name Qty Rate (1 Year) Amount (1 Year)

1 UV Plus 5 NH 1 5,000.00 5,000.00

Total 5,000.00

GST @18 % 900.00

Net Total 5,900.00

Payment Terms:

• 100% in Advance
• Payment in Favor of Crossfields Water Purifiers Private Limited

Assuring our best service at all times,

Thanking you,

For CROSSFIELDS WATER PURIFIERS PRIVATE LIMITED

AUTHORIZED SIGNATORY

CUSTOMER CARE NO: 1800 103 1145

MAIL ID – service@crossfieldsindia.com
AMC – TERMS & CONDITIONS – REG

SERVICE DURING MANDATORY/ CONTRACT PERIOD

Under this Mandatory / contract, the company undertakes to maintain Best Water Doctor (Water Purifier).

Service Covered by the Mandatory/contract charges are as follows:

1. Two periodical servicing visits per year during the period of contract mentioned above, when the water
purifier will be thoroughly checked, cleaned and adjusted.
2. Any additional visits during the contract period as and when required, in the event of any
breakdown/malfunctioning of the equipments on intimations in this regard by the customer.
3. Replacements of Worn-out/exhausted parts with new/rectified spares during the periodical
servicing or breakdown attention visits during the service Contract period.
4. Replacements of candle, activated carbon and Air Drier bottle twice in a year
5. UV Lamps will be replaced on a complaint basis only and it will be not covered under periodical service.
TERMS AND CONDITIONS OF THE MANDATORY/CONTRACT
A. The Contract shall not cover visits/replacements of parts under the following circumstances:

a. Damage caused to the equipments due to the floods, fire, accident, riot, breakage, pest, misuse,
improper or negligent use, tampering, leakage from pipe, installation in humid dusty non-ventilated place etc.
b. Damage caused to the equipment due to the failure to observe the operating instructions and precautions as
in User Manual.
c. Defects / Failure resulting from servicing / repairs done by a person other than the authorized
representative of the company. The decision of the company is final with regard to replacement,
repairing the defective parts as the case may be.
d. In any such event the company will be submit a prior estimate for approval or bill for the work carried
out at the prevailing rates.

B. Since under the terms of this contract, the company is liable to supply you free replacement of spare parts in
certain circumstances, GST wherever liable will be borne by the company.

a. However the replaced defective spare parts will be sole property of the company.

C. Service under this contract exclude the following:

a. Painting of the body, top and bottom panels and housing.


b. Chrome plating of the nuts and other styling/decorative materials.
c. Replacement of body, top bottom covers and housing, if rusted during usage of machine.

D. Replacement and Maintenance of compressor is not covered under this contract (For Chiller Model)

Note: If customer is willing to take “With compressor” quotation point D shall not be applicable
Escalation Matrix (Product /Service) Support

In Our Constant Endeavour to provide the best service that we can, Hereby Enclose Our Escalation
Matrix To Report on any Product Performance And Service Related Issues.

Crossfields Escalation Matrix !!!


Escalation Level Contact Person Services/Role Email Address Contact Number

Centralized Customer Care info@crossfieldsindia.c


1st Level Customer Care 1800-103-1145
om

Customer Relationship adminmanager@crossfi


2nd Level Mr.Balamoorthy 8098005056
Officer eldsindia.com

Service Relationship Officer service@crossfieldsindi


3rd Level Mr.Vijay.N 8754044797
a.com

agmservice@crossfield
4th Level Mr.Suresh AGM – Service 8754044797
sindia.com

md@crossfieldsindia.co
5th Level Mr.Vijai Kumar.S Managing Director
m

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