DEREK A.

STEWART, JR
(313) 989-6510
Detroit, Michigan 48208 linkedin.com/in/dstewartjr
d.stewartjr1911@gmail.com

SYSTEMS/NETWORK ENGINEER

Computer Engineer bringing 10+ years of diversified network expertise. Broad industry work and various
levels with progressive responsibility with Hewlett Packard (HP), Cass Community Social Services,
Gordon Food Services, and Rush Trucking. Automotive industry experience. Excels at identifying and
resolving highly technical issues efficiently, maintaining uptime, and increasing productivity levels.
Delivers local coordination, installation and ongoing support of various computer systems.

SELECTED HIGHLIGHTS

• Oversaw and managed company's information technology projects, coordinating phases from
development to installation. Liaison between clients, vendors, and consultants. (Cass
Community)
• Developed, maintained, and upgraded cutting-edge financial-industry software. (HP)
• Relocated large data center with only 120 days' notice; only 20 hours of downtime and no impact
to customer. (Expectec Technology Services)
• Successfully orchestrated IT Office 365 implementation for new campus build-out: 7 buildings,
~700 staff members and 1 data center. (Expectec Technology Services)

TECHNICAL SKILLS

CCTV, VNC, Oracle Applications, VB, Active Directory, Windows 7 & 8, Windows XP -10, Vista; Windows
Office, Remedy, VPN, Symantec, VOIP, Cisco routers and switches, Dell servers, firewalls, cabling,
network printers Phone Wiring cat5,Ubuntu, Adobe Cloud, Computer Programming Languages: C, C++,
Java, Visual Basic,
Web Application Tools: JavaScript, HTML, XML, JSP, Java Swing
Database Skills: MS SQL 2000, Oracle 9i/10g, PL/SQL MS-Access tools, Oracle forms and Reports,
GNU, database administration Tools
Platforms: Windows XP/Vista/2000, Linux/UNIX, Win 2000, XP, PeopleSoft, Microsoft Office: MS Excel,
MS Outlook, Citrix, DOS, Oracle, Windows 2000/NT, Crystal Reports
MS SQL Server, Windows Server 2003, 2008, 2012, MS Exchange Server, Virtual Servers, ISCSI
Servers
Citrix Cloud,
Cisco switches, Dell servers, firewalls, cabling, desktops, network printers Phone Wiring cat5, VOIP,
Active Directory, Ubuntu, Adobe Cloud,
LAN/WAN/WLAN network,

Windows and Macintosh computer networking administration, email, database & back up administration,
digital signage management, and video production.
Troubleshoot Cisco Network Servers and Switches
Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows 7 & 10.
Cisco IP Video Conferencing
Streaming Multimedia
 PROFESSIONAL EXPERIENCE

Thyssenkrupp, Auburn Hills Michigan

12/2022- Present
Senior System Engineer & Software Application
To ensure the stability, integrity, and efficient operation of the in-house information systems that support
core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all
networked software and associated operating systems. Will help and apply proven communication,
analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to
maximize the benefit of IT systems investments.

 Monitoring computer systems and networks for viruses, malfunctions, and errors.
 Troubleshooting technical issues and developing effective solutions.
 Preparing network analytics, data reports, and operational manuals.
 Training the engineering team on new systems, protocols, and best practices.
 Keeping abreast of the latest advancements in technology, protocols, and best practices.
 Developing network architecture and system infrastructure
 Monitoring all systems to ensure they’re working correctly
 Troubleshooting inefficiencies and errors
 Overseeing all work done on the computer systems
 Managing budgets for projects
 Supervising other staff members
 Working with managers to determine system needs
 Training new Systems Engineers
 Strong knowledge of various operating systems
 Project management skills
 Experience using database management software
 Ability to use various programming languages, such as Ruby and Python
 Leadership skills
 Excellent communication skills
 Problem-solving and analytical skills
 Knowledge of data privacy

Ford Motor Company, Dearborn Michigan

01/2020- 12/2022
System Engineer & Platform Manager &Senior Level support

• Ensure all infrastructure components meet proper performance and capacity standards (scalability).
• Utilize enterprise tools to manage, monitor and secure large enterprise data center environments.
• Troubleshoot server and network related problems and quickly resolve issues.
• Research and implement new technologies.
• 3rd level PC technician, able to stage and diagnose PC issues.
• Provide tier 3 support for lab support.
• Participate in an on-call rotation and respond to after-hours escalations.
• Troubleshoot production issues and analyze failures to minimize outages and interruptions.
• Utilize enterprise tools to manage, monitor and secure large enterprise data center environments.
• Troubleshoot server and network related problems and quickly resolve issues.
• Implementation and maintain infrastructure on platform and Enterprise Data Center (EDC).
• Work with customers on setting up testing grounds for one-offs and proof of concept ideas.
• Office Moves - Move IT equipment as request.
• Plan, implement, and decommission servers in the RIC.
• Maintain issues that occur with Windows servers and VMs.
Ascension Technologies, Troy Michigan
10/2019- 1/2020
Senior Service Desk Analyst/SharePoint Admin (Contract)
Intensive hours/training to become and Gsuite and Citrix Admin. Help in migration from O365 to gsuite.

• Taking up to 50- 75 calls a day

• 170,000 People Migrated to Gsuite and helping with any trouble shooting
• Working with different ministries to solve issues
• Help setting up new KB and rules and policies and updates to the SharePoint app
• Enters and maintains accurate information and data regarding end user issues within designated
tracking system.
• Intensive hours/training to become and Gsuite and Citrix Admin. Help in migration from O365 to
gsuite

Gordon Food Services, Grand Rapids, Michigan

1/2019-7/2019
EDI SPECIALIST/SYSTEM ENGINEER (Contract)
Implement and troubleshoot new Trading Partners (Vendors) for 850 outbound (purchase orders), 855
inbound (PO Acknowledgement) and 810 inbound (how much vendor owes). Other duties as assigned.

• Set up new AS2 and SFTP connections

• Coordinate relations with and serve as a liaison to internal users, vendors and other external
partners with respect to data interchange standards
• Develop and maintain EDI documentation
• Analyze current business systems, determine scope and estimates for tasks related to issues to be
resolved.
• Perform integrated testing of systems for accuracy, reliability and optimal performance.
• Analyze and resolve program/script or system failures.

Rush Trucking, Wayne, Michigan

2/2017 – 12/2019
SYSTEM/NETWORK ENGINEER /EDI SPECIALIST/MITEL VOIP ADMIN
Citrix Administrator of 300 servers (virtual and physical) on 5 farms running Citrix Presentation Server 4
Enterprise and Citrix Metaframe XP.

• Migrated email system to Office 365, and all PC's and new printers from Windows 7 to Windows 10.
• Contributed in switching entire network over to Citrix cloud
• Administered Active Directory and Group Policy for three autonomous networks in a 2000+ user
environment
• Developed and deployed RPG and CLP software programs on the TMW Cloud for Accounts
Payables, Shipping and Receiving processes.
• EDI administration including mapping of 810 invoices, 850 POs, 856 ASNs in a Citrix /TMW Cloud
Environment, EMC back ground
• Maintenance and setup of VAN, FTP and AS2 connections to customers
• Supported and troubleshot Enterprise VOIP issues for Mitel & Windstream customers using Agilent
(NgNas), line management maintenance (LMM) a messaging analyzer to see different signaling
information exchanged between soft switches, media gateways, and signaling gateways as well as
resolving No Dial tone issues etc.
• Installed and maintained all versions, verified updates of operating systems software, (server 2000,
2003 active directory, Office suites 2000 – 2016), anti-virus (Symantec and McAfee), VMware,
SharePoint, and agency specific programs.

Expetec Technology Services, Troy, Michigan

3/2016 – 9/2017
SENIOR LEVEL NETWORK SUPPORT ENGINEER/MANAGER
Managed and maintained Expetec’s global network infrastructure (installations, upgrades, procurement,
maintenance, and troubleshooting).

• Secured and managed the orders of $80,000+ infrastructure for deployment.

• Relocated large data center with only 120 days' notice, which included leasing location and
design/management of build out, resulting in only 20 hours of downtime and no impact to customer.
• Assisted in the migration of email to Office 365
• Successfully orchestrated IT Office 365 implementation for new campus build-out encompassing 7
buildings, up to 700 staff members and a data center.
• EMC

Various Contract Positions,

1/2013-1/2015
HRC: NETWORK ENGINEER &TECHNICAL SUPPORT ANALYST
Computer hardware repairing and upgrades. Performed Active Directory user management. Enhanced
knowledge base documentation available for end-user and programming level support. Performed
installations, hardware repairs, maintenance, technical assistance, and support on Windows 2000, XP,
Vista and MAC OSX computers. EMC

Clear Touch LLC: IT SUPERVISOR/NETWORK ENGINEER

Installation of CCTV cameras and systems, Install Different Servers (mail, web, Cloud shared & Virtual)
CAT5 wiring, elevator maintenance, Firewall.
Oversaw projects to design and implement local IT infrastructure, data centers, network systems and
servers
Oversaw support of all VMWare, Linux, UNIX, EMC SAN, Cisco Nexus, Oracle and SQL applications.

HP: ENTRY LEVEL SOFTWARE ENGINEER/DEVELOPMENT

Possess strong knowledge of the
Installed new software applications and confirmed that everything was operational
Assisted with the development of new software and operating manuals
Developed, maintained, and upgraded cutting-edge financial-industry software. IT product design
lifecycle.

• Coordinated design and implementation of applications, collaborating with project managers,

engineering teams, and client representatives to ensure on-time completion of project deliverables.
• Provided technical leadership to Junior Engineers, developing overall project architecture.
• Designed Web applications and maintained content for .NET-based systems

Cass Community Social Services, Detroit, Michigan

8/2010 – 12/2015
IT MANAGER
Oversaw and managed the company's information technology projects. Coordinated project phases from
development to installation. Liaison between clients, vendors, and consultants. Reported to IT Director;
managed team of 3 supporting a 24x7 terminal operation with 12 different locations and over 500
employees.

• Hands-on managed a 24x7 IT Helpdesk, supporting backend systems (Active Directory based
servers, VMware, Cisco) and customer-end devices (PCs, Mobile Devices, Phones, etc.).
• Demonstrated effectiveness in analyzing client systems, identifying technology gaps and structure
quality solutions that increased productivity, reduced costs, averted systems failure and heightened
risk management capabilities.
•An excellent knowledge of Microsoft systems and products, including a comprehensive grounding in
Microsoft Dynamics 365 ERP System, SharePoint, Office 365, and Azure.

EDUCATION
Wayne State University, Detroit, Michigan
Pursuing Master of Science, Computer Engineering/Software
Bachelor of Science, Computer Information Systems & Technology/Software

CERTIFICATIONS

Project Management Professional (PMP®) (expired)

HPE Certified (expired)
Continuum Certified IT Expert/Rmm Specialist/Information Tech Network/Support Specialist
ALLWORX VIOP
Linux Certification, Networking Academy Team

ORGANIZATIONS AND ACTIVITIES

Member of Kappa Alpha Psi Fraternity INC.

Participate in fundraisers including Coats for Kids, Angel’s Night, Toys for Tots, Meals on Wheels and The
Annual Walk for Cancer

References Available upon request