Practice Quiz for Module 1

Question 1
What does SAP do?
 SAP provides cloud storage and file hosting allowing users safely and securely access
user files.
 SAP is a hardware manufacturer with product offerings for today's business needs,
ranging from laptops and workstation computers to tablets and mobile devices.
 SAP is a learning management system for deploying user-friendly, pedagogically driven
digital course content.
 SAP helps customers to become intelligent, networked, and sustainable enterprises.
Through innovation and trusted collaboration, SAP’s goal is to create a sustainable
world together because only by working together can this be achieved.

Question 2
What is SAP's fundamental philosophy?
 The fundamental philosophy of the business is to increase redundancies by developing
new ways to operate.
 SAP's fundamental philosophy is to make the world run better and improve people's
lives.
 The fundamental philosophy of the business is to change business practices and
embrace risk.
 The fundamental philosophy of the business is to inspire smarter communities by
growing the company's user base.

Question 3
Among SAP's goals and approach to continuous investment in innovation are
1.) To bring enterprises together in a global business network.
2.) To create a sustainable world together.
3.) To enable every business to become an intelligent, sustainable enterprise.
In which of these goals would you find digital cloud transformation?
 To bring enterprises together in a global business network.
 Digital cloud transformation is at the heart of each goal.
 To enable every business to become an intelligent, sustainable enterprise.
  To create a sustainable world together.

Question 4
Why is sustainability considered the backbone of SAP?
 Sustainability equals increased profits.
 Sustainability produces a more intelligent workforce.
 SAP considers sustainability a social responsibility.
 Sustainability reduces support requests and downtime.

Question 5
SAP enables customers to become intelligent enterprises so that they can grow more resilient,
more profitable, and more sustainable by:
 Integrating data and processes.
 Integrating data and processes, building flexible supply chains, and innovating with
industry best practices.
 Innovating with industry best practices.
 Building flexible supply chains.

Question 6
SAP's partner ecosystem includes global services, cloud infrastructure, and global technology
partners. What is included in global services?
 Lifecycle management with embedded analytics
 The infrastructure needed to run SAP technology in the cloud
 A wide range of products, from hardware to databases
 Sales, design, build, and hosting solutions, as well as consulting services

Question 7
The SAP ecosystem provides _________, ________, and ______ embedded solutions that meet
stringent SAP criteria.
 managed, integrated, and digitally
 innovative, tailored, and locally
 applications, processes, and systematic
 digital, collaborative, and technological
Question 8
How do SAP customers become "intelligent enterprises" through the solutions?
 They use technology to achieve goals and disrupt complacency to address the world's
biggest challenges.
 Through the SAP Business Network — the largest B2B network in the cloud — SAP
provides scaled solutions that connect intelligent enterprises across supply chains so
that everyone can respond to disruptions in real-time.
 They are empowered to leverage the cloud to provide a consistent workflow with all
their APIs and models aligned; they enjoy coordinated lifecycle management with
embedded analytics; and can provide a seamless user experience to their employees,
suppliers, and customers.
 They transform by emphasizing iterations and working collaboratively on cross-
functional teams.

Question 9
Your role as an SAP functional consultant is to:
 Work with clients to understand their business and their business problems.
 Facilitate processes with internal team members.
 Provide day-to-day support to functional areas within the SAP organization.
 Take a proposed design and develop a technical design for the customer.

Question 10
Your role as an SAP technical consultant is to:
 Provide day-to-day support to the SAP organization technical team.
 Facilitate technical training for internal SAP colleagues.
 Take a proposed design and develop a technical design for the customer.
 Work with clients to understand their business and their business problems.
 Graded Quiz for Module 1
Question 1
Because SAP considers sustainability a ______ responsibility, one of its goals is to create a
sustainable world by helping customers become intelligent, networked, and sustainable
enterprises through innovation and trusted collaboration.
 Partner
 Cultural
 Social
 Global

Question 2
SAP is a ________________ in enterprise cloud applications, software, covering resourcing,
supply chain, customer relationships, and financial management.
 Business partner
 Digital provider
 Market leader
 Processing platform

Question 3
Among SAP’s goals for making an impact and achieving success are enabling every business to
become an intelligent, sustainable enterprise; creating a sustainable world together, and:
 Remaining an innovative market leader
 Focusing on carbon emissions
 Bringing enterprises together in a global business network
 Consolidating on-premises operations to fully cloud-based

Question 4
SAP’s focus on ______ emissions includes a mantra of ______ emissions.
 Natural gas, Zero
 Ozone, Zero
 Zero, Natural gas
 Carbon, Zero
Question 5
With an emphasis on ______ and ______, SAP has boosted the number of women managers
and expanded the capabilities and skills the business can offer customers.
 Sustainability, Learning
 Diversity, Inclusion
 Research, Development
 Innovation, Customer engagement

Question 6
SAP enables customers to become ______ ______ by integrating data and processes, building
flexible supply chains, and innovating with industry best practices to grow more resilient,
profitable, and sustainable.
 Strategic partners
 Market leaders
 Financial analysts
 Intelligent enterprises

Question 7
To whom does the SAP ecosystem provide enterprise cloud software?
 Small companies only
 Large corporations only
 Both small companies and large corporations
 SAP eco partners only

Question 8
SAP applications collect and process data. Collection and processing enable a business to
visualize and manage its operations.
 True
 False

Question 9
Through SAP solutions, organizations can become intelligent enterprises leveraging the cloud to
provide consistent workflow and seamless user experience to their employees, suppliers, and
customers.
 True
 False

Question 10
SAP ecosystem solutions are innovative, tailored, and locally embedded solutions that meet
stringent SAP criteria.
 True
 False

Question 11
As an SAP functional consultant, you would work with the customer to design new processes
and propose product solutions that address their______ ______, operations, and current
processes.
 Human resources
 Digital applications
 Business strategy
 Program designs

Question 12
As an SAP technical consultant, you would:
 Take a proposed design and develop a technical design for the customer
 Work with clients to understand their business and their business problems
 Provide day-to-day support to the SAP organization technical team
 Facilitate technical training for internal SAP colleagues
 Practice Quiz for Module 2
Question 1
What is the Delphi method?
 A research method in which the viewpoints of experts are gathered through cycles of
feedback
 A research method based on using trials and designed tests in controlled conditions
 Specific local observations of a single process based on gathering the most valuable
information
 A quantitative research method in which large groups of people are surveyed on a topic

Question 2
What is a mind map?
 A comprehensive document for recording problems that need solutions
 A diagram for showing and organizing information around a central concept
 A list of choices and possible events and outcomes
 A diagram for proposing carefully thought-out solutions to problems

Question 3
Which is an example of design thinking?
 Putting yourself in a client’s shoes to solve a business problem
 Building a physical prototype to represent a product
 Putting together a logical construct for problem-solving
 Surveying clients with specific choices that influence their thinking

Question 4
What is a system?
 A system has interconnected parts that achieve a function or purpose.
 A system is defined by the ability of the parts to operate without affecting each other.
 A system is composed of identifiable parts that work in isolation from one another.
 A system refers to information technology (IT) data, processing, hardware, and
software.

Question 5
What are the leverage points in a system?
 Where you make incremental changes to numerous points in the system
 An intervention for controlling the wider system
 Where you change the isolated parts of a system
 Where you make significant changes to a system by changing one factor

Question 6
Which of the following would commonly be done with a PESTLE analysis rather than SWOT or
VUCA?
 Analyzing customer strengths, weaknesses, and threats
 Analyzing how a customer could be affected by government actions, inflation rates,
and technology infrastructure
 When a change is unexpected or when you can anticipate an event but cannot predict
the impact
 Providing information about an action’s potential positive or negative impact

Question 7
What is business process analysis (BPA) designed to do?
 Create diagrams that show budgets, hiring, and cuts.
 Identify the company’s political, economic, and social environments.
 Analyze the business operation landscape.
 Identify how individual business processes are working and how best to make
improvements.

Question 8
What is used to analyze business processes with a high-level visual overview from input
through output?
 Systems diagrams
 Business Process Modeling Notation (BPMN)
 PESTLE
 Technology environment analysis

Question 9
What is empathetic listening?
 Paying special attention to the speaker’s feelings and helping the speaker feel
understood
 Simply reflecting back on anything the speaker might say
 Reading the speaker’s non-verbal behavior and projecting emphasis with your non-
verbal behavior
 Clarifying and correcting information about what the speaker just said

Question 10
What is presenting to inform?
 When you give someone instruction on a training topic or skill
 When you try to convince someone to take a course of action, such as buying a product
 When you use ethos, pathos, and logos to create credibility
 When you present information, such as the outcomes of a client meeting
 Graded Quiz for Module 2
Question 1
Which of these describes qualitative data?
 Factual
 Fixed
 Numerical
 Subjective

Question 2
The Delphi method centers on the viewpoints of _____.
 Experts
 Random test subjects
 Early technology adapters
 Everyday consumers

Question 3
Which of these describes a mind map?
 A tool designed for visualizing a process
 A list of items to be prioritized
 A diagram organized around a central theme
 A step-by-step process for scientific analysis

Question 4
What is design thinking based on?
 Using empathy for understanding clients
 Designing product prototypes
 Influencing clients to purchase a product
 A design for making the best choices

Question 5
A system is defined as _____.
 A means of organizing parts so they don’t affect the whole
 Any collection of things
  A method of organizing data, hardware, and software
 Interconnected parts that achieve a purpose

Question 6
What is the function of leverage points in a system?
 They are used for making small, incremental changes to a system.
 They control the wider system.
 They allow significant changes to a system by changing one factor.
 They prevent changes to the system.

Question 7
Business Process Analysis (BPA) is designed to _____.
 Identify issues in the landscape in which a business operates
 Analyze and reduce defects
 Identify what is working well and what needs to be improved
 Analyze problems to get at the root cause

Question 8
What is used to analyze the overall company business processes?
 A specific process diagram
 A systems diagram
 A technology diagram
 An environment analysis diagram

Question 9
Which statement describes empathetic listing?
 Empathetic listening is convincing someone things are not as bad as they seem.
 Empathetic listening is paying special attention to the speaker’s feelings.
 Empathetic listening is simply reflecting back anything the speaker might say.
 Empathetic listening is based on clarifying what the speaker says.

Question 10
Presenting a status report is an example of presenting _____.
 To instruct
 To inform
 To form an argument
 To persuade
 Practice Quiz for Module 3
Question 1
What is the purpose of the project’s statement of work (SOW)?
 It defines the scope of the project.
 It confirms that business requirements can be satisfied.
 It is a hierarchy of manageable parts of the project.
 It is a review that declares a phase complete.

Question 2
Which project management method offers the most structure but the least collaboration?
 Waterfall
 Agile
 DevOps
 Cloud methodology

Question 3
What is an inspiring goal that completes the thought, “It would be fantastic if.…”?
 A local goal
 A common goal
 A personal goal
 An audacious goal

Question 4
Select the correct statement regarding business acumen.
 Business acumen is sensitive to cultural differences and similarities.
 Business acumen is knowledge of how a business works.
 Business acumen can be quickly acquired by reading information on a company’s
website.
 Business acumen is about making decisions for stakeholders.

Question 5
What is the primary role of a functional consultant?
 A functional consultant typically has knowledge in an industry such as manufacturing or
healthcare, rather than knowledge of enterprise resource planning (ERP.)
 Functional consultants can typically code using particular software, rather than simply
understanding its capabilities.
 Functional consultants understand business processes and functions and use
technology to resolve problems.
 Functional consultants are technical specialists.
 Graded Quiz for Module 3
Question 1
What is an Eisenhower matrix?
 A method of communicating project results
 A method for integrating personal and professional time
 A method of ranking activities by urgency and importance
 A method for goal setting

Question 2
When are goals typically set for a project?
 Early in the project, after kickoff
 Somewhat early in the project, after the first phase sign-off
 In the middle of the project, just before delivery
 Late in the process, just before testing

Question 3
Most projects have three baselines. What are they?
 Goals, tasks, and priorities
 Scope creep, under-communication, and gaps
 The statement of work (SOW), the work breakdown structure (WBS), and the milestones
 Schedule, costs, and scope

Question 4
Select the correct statement regarding Agile.
 Agile is based on the science of cloud methodology.
 Agile emphasizes individuals, interactions, and flexibility over processes and tools.
 Agile is an extension of DevOps.
 With Agile, the key is to be structured and complete phases in sequence.

Question 5
Which project management method came from the needs of construction and manufacturing
for a structured, step-by-step, phased approach?
 DevOps
  Agile
 Waterfall
 Cloud methodology.

Question 6
What is an audacious goal?
 A goal that is inspiring, innovative, and has a greater than usual impact
 A goal designed for positioning individuals in parallel and building honesty
 A goal that completes the thought, “We will make a profit if…”
 A goal for one person to aspire to, such as getting a promotion

Question 7
What are the elements of trust?
 Competence, judging, caring, loyalty, and business acumen
 Competence, honesty, sympathy, intuition, influence, and a positive attitude
 Competence, drive, leadership, goal-oriented, detailed, and political acumen.
 Competence, reliability, consistency, caring, authenticity, and shared experiences

Question 8
What is business acumen?
 Knowledge of how a business works, such as financial literacy
 Sensitivity to how others in the business are affected
 Sensitivity to differences and similarities in culture
 Knowing how to research your competition

Question 9
Supply chain management, including supply networks and logistics, is an example of _____.
 Technical knowledge
 Functional knowledge.
 Domain knowledge
 Environment knowledge of a particular industry

Question 10
What is an example of domain knowledge?
 Knowledge of business processes and functions in aerospace
 Deep knowledge of the pain points of an industry, such as pharmaceuticals
 Deep knowledge of analytics or logistics
 Knowledge of business areas such as human resources or finance
 Practice Quiz for Module 4
Question 1
History has seen four industrial revolutions and massive transformations induced by disruptive
technologies, including steam power, the assembly line, and the computer. Today, we are in
the fourth industrial revolution, which is:
 Machine learning
 Digital
 Artificial intelligence
 Advanced analytics

Question 2
The three facets of digital transformation include:
 Analytical transformation, cultural transformation, and global transformation
 Technology processes transformation, information security processes transformation,
and human resources transformation
 Core processes transformation, administrative-level transformation, and security
processes transformation
 Business model transformation, business process transformation, and organizational
and cultural transformation

Question 3
What are the two approaches to digital transformation?
 Best practices adoption and industry standards adoption
 Digital transformation and process animation
 Predictive and analytic
 Brownfield and greenfield

Question 4
Businesses should follow four crucial steps as they undertake a digital transformation:
1.) Determine the beginning point.
2.) Establish priorities.
3.) Get the teams ready.
4.) Create a road map.
During which step does the business define a successful endpoint?
 Get the teams ready.
 Establish priorities.
 Determine the beginning point.
 Create a road map.

Question 5
SAP Activate is a six-phase implementation framework used to deliver and deploy SAP
innovations and solutions. What is the order of the six phases?
 Prepare, Explore, Discover, Realize, Deploy, Run
 Discover, Prepare, Explore, Realize, Deploy, Run
 Realize, Discover, Prepare, Explore, Deploy, Run
 Explore, Prepare, Discover, Realize, Deploy, Run

Question 6
During which phase of the SAP Activate implementation framework do the customers and
partners collaborate to finalize the business process to follow in the new SAP system?
 Explore
 Realize
 Deploy
 Prepare

Question 7
Effective customer engagement involves several skills. Showing empathy, respect, and
understanding will help you build and develop ______ relationships with customers.
 Professional
 Peer
 Corporate
 Interpersonal

Question 8
It is important to be sensitive to ______, political, economic, and legal issues to avoid
inadvertent customer insults or misunderstandings.
  Cultural
 Environmental
 Social
 Technical

Question 9
The ______ phase is carried on throughout the project by many team members, including the
customer, vendor, and other key personnel.
 Design
 Testing
 Discovery
 Implementation

Question 10
Throughout the phases, ______ skills are the base for fully appreciating customer needs,
requirements specific to the industry, and unique challenges.
 Testing
 Domain
 Functional
 Technical
 Graded Quiz for Module 4
Question 1
______ ______ is a key component of the overall business transformation strategy.
 Artificial intelligence
 Digital transformation
 Advanced analytics
 Machine learning

Question 2
The three facets of digital transformation are business core transformation, industry process
transformation, and organizational and cultural transformation.
 True
 False

Question 3
“How a business operates and delivers value in its ______ ______” is found in the business
model process facet of digital transformation.
 Core market
 Specific industry
 Local culture
 Organizational domain

Question 4
The following four steps are crucial as businesses embark on their digital transformation
journeys: determine the end, establish goals, build a team, and create a plan.
 True
 False

Question 5
Defining an endpoint, distinguishing what is vital versus nice to have, and identifying goals are
accomplished during which of the four steps of a digital transformation?
 Create a road map.
 Establish priorities.
  Get the teams ready.
 Determine the beginning point.

Question 6
The six phases of the Activate Methodology are Discover, Prepare, Explore, Realize, Deploy, and
______.
 Test
 Analyze
 Implement
 Run.

Question 7
Utilizing a questionnaire completed by different users is one of the most common first steps in
discovering information that helps understand the organization's business environment and
processes.
 True
 False

Question 8
After collating the information gathered during ______, you can understand the client on three
levels: the overall client level, the process level, and the activity level.
 Discovery
 Analysis
 Design
 Engagement

Question 9
During the design phase, the team writes a ______ for the client. When the proposal is
presented to the client, this is referred to as the "pitch."
 Proposal
 Quote
 Plan
 Schedule
Question 10
Critical technical skills for the testing phase include understanding processes and analyzing
tests.
 True
 False
Practice Quiz for Module 5
Question 1
What skill(s) does a functional consultant need to perform well?
 Analytical
 All given answer options are correct
 Communication
 Problem-solving

Question 2
How many main knowledge areas does a functional consultant have?
 Two
 Three
 Four
 One

Question 3
What main knowledge areas does a functional consultant have?
 People management
 Domain expertise
 Communication
 Functional expertise, domain expertise, SAP software knowledge, and soft skills

Question 4
What is a technical consultant? A technical consultant mainly focuses on _______.
 Designing solutions
 Using and understanding applications
 Testing solutions
 Designing, building, and testing solutions

Question 5
What is a technical consultant? A technical consultant translates ____________.
 Technical specifications into functional specifications
 Functional specifications into technical specifications
  Technical specifications into functional specifications, and functional specifications into
technical specifications
 All of the answers are incorrect.

Question 6
Who performs systems integration testing?
 A project manager
 A technical consultant
 A functional consultant
 A program manager

Question 7
SAP’s Intelligent Enterprise is built upon __________, the Intelligent Suite of Applications and
Industry Cloud Solutions, and Business Process Management.
 SAP S/4Hana
 SAP Business Technology Platform
 SAP Rise
 SAP Learning

Question 8
What are all the end-to-end processes included in the SAP Business Processes layer?
 All of the answers are incorrect.
 Lead to Cash, Design to Operate, and Source to Pay
 Recruit to Retire, Lead to Cash, and Design to Operate
 Recruit to Retire, Lead to Cash, Design to Operate, and Source to Pay

Question 9
How can businesses benefit from the SAP Intelligent Enterprise? With SAP’s Intelligent
Enterprise, businesses gain complete insight into their _______ using innovative integrated
technology applications and processes to capitalize on opportunities and resolve data-identified
challenges.
 Losses
 Customers
  Operations
 Costs

Question 10
What are the SAP Intelligent Enterprise components?
 All of the answers are incorrect.
 Achieving data-to-value, agility and speed development, and the integration
 Extensibility in the application, achieving data-to-value, agility and speed
development, and the integration
 Achieving data-to-value, agility and speed development, and extensibility in the
application
 Graded Quiz for Module 5
Question 1
A functional ________________ needs analytical skills to perform well.
 Enter answer here: Consultant

Question 2
Functional expertise is one of the four main knowledge areas a _________________ consultant
has.
 Enter answer here: Functional

Question 3
A _________ consultant translates the functional specifications into technical specifications.
 functional
 All of the answers are incorrect.
 training
 technical

Question 4
A technical consultant performs systems ____________ testing.
 Enter answer here: integration

Question 5
SAP’s Intelligent Enterprise is built upon the SAP Business Technology ___________, the
Intelligent Suite of Applications and Industry Cloud Solutions, and Business Process
Management.
 Enter answer here: Platform

Question 6
Lead to Cash, Design to Operate, Source to Pay, and Recruit to Retire, each of which is an end-
to-end process, are SAP Business ____________.
 Clouds
 Goals
 Requirements
  Processes

Question 7
Source to Pay focuses on ______________ and procurement, helping businesses optimize,
simplify, and effectively manage all spending processes.
 finance
 employees
 stakeholders
 loses

Question 8
How can businesses benefit from the SAP Intelligent Enterprise? With SAP’s Intelligent
Enterprise, businesses gain complete ____________ into their operations using innovative
integrated technology applications and processes to capitalize on opportunities and resolve
data-identified challenges.
 access
 insight
 All of the answers are incorrect.
 plans

Question 9
Extensibility in the application, achieving Data-to-Value, agility and speed development, and
integration are all goals of the SAP Intelligent Enterprise.
 True
 False

Question 10
Integration is always the key component. It is about integrating ______________ and platforms
for a seamless, end-to-end experience.
 communications
 systems
 processes
 All of the answers are incorrect.