https://oshibkamisyt.ru/hp-ink-tank-wireless- 7.

Printhead warning light

415-oshibka-pechati/
8. Resume button/indicator
Hp ink tank wireless 415 printing error
9. Information button/indicator
This document applies to HP Ink Tank 310, 311,
315, 316, 318, 319, Wireless 410, 411, 412, 415,
416, 418, and 419 printers. 10. HP ePrint button/light

The following sections describe common errors 11. “Start b/w copying” button
that are indicated by combinations of flashing lights
on the control panel, as well as troubleshooting Rice.: Control panel icons
steps for each combination. Compare the observed
blinking pattern with the corresponding pattern
described in the document and follow the steps
provided to resolve the problem.

Rice.: Buttons and indicators on the

control panel

1. Copy quantity icon

2. Error icon

3. Paper error icon

4. Wi-Fi Direct icon

5. Wireless connection icon

6. Wireless Attention Icon

7. Signal strength icon

1. Control panel display 8. Printhead icons

2. Cancel button The wireless light is blinking and the wireless

and wireless icons are on
3. Wireless button/indicator This occurs when the wireless connection is turned
on, but the printer cannot find a wireless signal.
4. Wi-Fi Direct button/status indicator
Rice.: The wireless indicator is blinking, the
wireless and wireless icons are on
5. Start Color Copy button

6. Power button/indicator
 The wireless light and wireless alert icon are
blinking, and the wireless icon is displayed
This occurs when the printer cannot connect to the
network.
Step 1: Wait for the printer to establish a
connection Rice.: The wireless indicator and the wireless
The Wireless light blinks when the printer is trying connection attention icon flash, and the
to connect to a wireless router or access wireless connection icon is displayed
point. Wait a few minutes, then check the indicator
lights again.

 If the printer establishes a connection ,

no further action is required.
Step 1: Wait for the printer to establish a
connection
 If the Wireless light is still blinking ,
continue to the next step. The Wireless light blinks slowly when you are
trying to connect to a wireless router or access
point. Wait a few minutes, then check the indicator
Step 2: Check for wireless network issues
lights again.
The following factors may cause the printer to lose
its wireless connection:
 If this action resolves the issue , no further
action is required.
 The network connection is no longer active,
or the network signal level is low.
 If the problem persists , continue to the
next step.
 The printer enters sleep (or standby) mode.
Step 2: Check for wireless network issues
 The printer is too far or too close to the
The following factors may cause the printer to lose
wireless router. The recommended
its wireless connection:
distance between the printer and router is
1.0 to 1.5 meters.
 The network connection is no longer active,
or the network signal level is low.
 The firewall is preventing the printer from
accessing your computer and wireless
network.  The printer enters sleep (or standby) mode.

A nearby device that emits high frequency  The printer is too far or too close to the
signals (such as a microwave oven or wireless router. The recommended
cordless phone) may interfere with your distance between the printer and router is
wireless connection. 1.0 to 1.5 meters.

A virtual private network ( VPN ) prevents  The firewall is preventing the printer from
the printer from accessing your computer accessing your computer and wireless
and wireless network. network.

If you have cleared any items in the list and the A nearby device that emits high frequency
printer has established a connection , no further signals (such as a microwave oven or
action is required. cordless phone) may interfere with your
wireless connection.
Step 3: Connect the printer to your network
 A virtual private network ( VPN ) prevents After installing the printheads, the printer makes no
the printer from accessing your computer sound and the P icon on the printer control panel
and wireless network. blinks .

If you have cleared any items in the list and the Rice.: P symbol flashes
printer has established a connection , no further
action is required.

Step 3: Connect the printer to your network

Error A is displayed The printer was interrupted while the ink system
The printer does not make any sounds and was bleeding. Press and hold the Resume button
the A icon on the printer control panel blinks .
for 3 seconds to continue the initialization
process. For more information, see P is flashing
Rice.: A symbol flashes error.

All lights are off and the printer is not

responding
This happens when the printer is turned off or there
is a problem with the power supply.
The printer has printed an alignment page and is
waiting to scan the page and complete the Step 1: Turn on the printer
alignment.
Press the power button to turn on the printer.
1. Lift the scanner cover.
If the printer does not turn on, continue to the next
step.
2. Place the alignment page on the scanner
glass in the front-right corner with the print
side facing down, then close the scanner Step 2: Make sure the printer is connected
lid. Align it with the guides around the Make sure the power cord is plugged into the rear
scanner glass. of the printer and into an electrical outlet.

Rice.: Place the alignment page on the 1. Inspect the back of the printer to make
scanner glass sure the power cord is securely
connected.

2. Make sure the power cord is securely

connected to the electrical outlet.

Rice.: Check electrical

connections

3. Close the scanner cover.

4. On the product control panel, press

the Start Color Copy button .

Error P is displayed
 1. Rear view of the printer  If these steps resolve the issue , no
further action is required.
2. Electric outlet
 If the printer turns on while using a different
3. Turn on the printer. cord, the problem is with the first
cord. Contact HP to replace the power
cord.
If the printer does not turn on, continue to the next
step.
Step 6: Service the printer
Step 3: Plug the printer's power cord directly If you have tried all of the above steps and the
into an electrical outlet problem persists, go to the Service the
printer section at the end of this document.
When using a surge protector, extension cord, or
power strip, plug the printer's power cord directly
into an electrical outlet to ensure that the power One or both of the printhead icons, the error
source is operating properly. icon, and the printhead warning light are
blinking
1. Disconnect the power cord from surge This is caused by one or both ink printheads
protectors, extension cables, or power needing service or being faulty, not working
strips. correctly, missing, damaged or incompatible.

2. Plug the power cord into an electrical Rice.: One print head icon, error icon and print
outlet. head warning light are blinking

3. Turn on the printer.

Step 4: Make sure the electrical outlet is

working
Make sure the outlet the printer is plugged into is
working. Rice.: Both printhead icons, the error icon, and
the printhead warning light are blinking
1. Unplug the power cord from the electrical
outlet.

2. Plug another device into the outlet and

check if the outlet is working properly.

 If the electrical outlet does not work , plug Error icon, paper error icon, and Resume light
the printer into another working outlet. are on
This occurs when there is no paper loaded in the
 If the electrical outlet works but the input tray. To resolve the problem, load the printer
printer does not turn on , continue to the with plain paper.
next step.
Rice.: Error icon, paper error icon and Resume
Step 5: Test power using a compatible cable light are on.
from another printer
If you have a cable from another device that is
compatible with this printer, use it by repeating the
previous steps.
1. Raise the input tray.

4. Remove the output tray, and then lift the

tray extension.

2. Slide the paper width guide to the far left

position.

Note.
Before printing, select the correct paper size and
paper type settings on your computer.

The HP ePrint light is blinking

This condition occurs when HP ePrint is enabled,
but the printer is not connected to the Web
Services server.

Turn on Web Services, and then set the printer to

update automatically to ensure you always have
3. Load plain white paper into the input tray,
the latest printer functionality. To use HP ePrint
slide the stack of paper down until it stops,
Web Services, periodic printer software updates
and then slide the paper-width guide
are required.
toward the edge of the stack.

1. Load the tray with plain paper.

2. On the printer control panel, press the

wireless buttons simultaneously and
information .

The network configuration page will print.

 3. In the General section , find the IP
address. It is in the list of Embedded Web
Server URLs .

Rice.: Example IP address on the

network configuration page
Note.
The error icon, paper error icon, and Resume light
blink when you try to print a multi-page job.
You can resolve the error by canceling the print job
and then changing the print settings in your printing
software.

1. Click Cancel to cancel the print job or

clear the error.
4. Open a new web browser window or tab.
2.
5. In the address bar of your web browser,
enter the IP address and
Error E3 is displayed and the Resume light is
press Enter . The Embedded Web Server
blinking
window opens.
Error E3 occurs when the printer carriage is
6. On the Home tab , select Web Services . jammed.

7. Under Web Services Rice.: The copy quantity icon alternates

Settings, click Settings , then Continue . between “E” and “3” and the Resume light
blinks.

8. Select the check boxes to accept the

terms of use and enable online services,
then click Next . The printer scans for
updates and then automatically prints a
Web Services Information page.
Error E5 is displayed and all lights on the
Error E1 is displayed and the Resume light is control panel are flashing
blinking
Error E5 occurs when the printer is in a scanning
Error E1 occurs when the paper settings specified error state.
in the print driver do not match the specifications of
the paper loaded in the printer.
Rice.: The copy quantity icon alternates
between E and 5 and all lights on the control
Error E2 is displayed panel blink
Error E2 occurs when the printer attempts to print a
print job with one or more pages, and the page
length selected in the print options does not match
the length of the loaded paper. The printer then
prints the first page with errors.
Turn the printer off and on to try to resolve the
Rice.: The Number of Copies icon changes scanning error. If a scanning error occurs while you
from E to 2 and back again. are not scanning, go to the Service the Printer
section at the end of this document.
Note. 2. Disconnect the power cord from power
strips or surge protectors.
The printer is still printing even if the scanning 3. Plug the power cord directly into an
function is not available. electrical outlet.
1. Turn off the printer. 4. Connect the power cable to the connector
on the back of the device.
2. Wait at least 15 seconds.
5. Press the Power button ( ) to turn on
the device.
3. Turn on the printer.
6. Repeat the task.

4. Check that the lights on the control panel

If the problem persists, try using a
are no longer flashing.
different outlet.

5. Try scanning again.

Step 3: Service the printer

Error E6 is displayed and all indicators are If you have tried all of the above steps and the
flashing problem persists, go to the Service the
printer section at the end of this document.
Error E6 means the printer is in an error state.
"Error 7" is displayed
Rice.: The copy quantity icon alternates
between “E” and “6” and all lights blink Error E7 occurs when the printer is unable to prime
the system and has completed the maximum
number of prime attempts.

Rice.: The Number of Copies icon changes

from E to 7 and back
Step 1: Restart the printer
Resetting the printer may resolve the error
condition.

1. With the printer turned on , unplug the

power cord from the printer.
2. Disconnect the power cord from the power Error E9 Displayed, Printer Prints Ink System
source. Maintenance Page
3. Wait 60 seconds.
Error E9 occurs when the printer determines that
4. Reconnect the power cord to the electrical
the ink system requires service. The ink system
outlet and the printer.
maintenance page provides instructions on how to
open and close the printhead access door to
Note. resolve the error.
HP recommends connecting the printer
directly to an electrical outlet. Note.
HP recommends opening and closing the printhead
Step 2: Plug the printer power cord directly into access door 3 to 4 times to remove any stuck ink
an electrical outlet and ensure the best print quality.
Plug the device's power cord into an electrical
outlet and make sure the power source is working
properly.
Rice.: The Number of Copies icon changes
from E to 9 and back
1. Disconnect the power cord from the
connector on the back of the device.
 steps for each combination. Compare the observed
blinking pattern with the corresponding pattern
described in the document and follow the steps
Rice.: Ink system maintenance page provided to resolve the problem.

Rice.: Buttons and indicators on the

control panel

Service the printer 1. Control panel display

Service or replace your HP product if all of the
above steps do not resolve the issue. 2. Cancel button

Go to Contact HP Customer Care to schedule a 3. Wireless button/indicator

repair or replacement for your device. If you are
located in an Asia Pacific country, you will be 4. Wi-Fi Direct button/status indicator
directed to the local service center in your
country/region.
5. Start Color Copy button

To check your warranty status, go to the HP

Product Warranty Check webpage. There may be a 6. Power button/indicator
charge for repairing devices after the warranty
period. 7. Printhead warning light

Source 8. Resume button/indicator

This document applies to HP Ink Tank 310, 311,
315, 316, 318, 319, Wireless 410, 411, 412, 415, 9. Information button/indicator
416, 418, and 419 printers.
10. HP ePrint button/light
The following sections describe common errors
that are indicated by combinations of flashing lights
on the control panel, as well as troubleshooting 11. “Start b/w copying” button
 Rice.: Control panel icons  If the printer establishes a connection ,
no further action is required.

 If the Wireless light is still blinking ,

continue to the next step.

Step 2: Check for wireless network issues

The following factors may cause the printer to lose
its wireless connection:

 The network connection is no longer active,

or the network signal level is low.
1. Copy quantity icon
 The printer enters sleep (or standby) mode.
2. Error icon
 The printer is too far or too close to the
3. Paper error icon wireless router. The recommended
distance between the printer and router is
1.0 to 1.5 meters.
4. Wi-Fi Direct icon

 The firewall is preventing the printer from

5. Wireless connection icon accessing your computer and wireless
network.
6. Wireless Attention Icon
A nearby device that emits high frequency
7. Signal strength icon signals (such as a microwave oven or
cordless phone) may interfere with your
8. Printhead icons wireless connection.

The wireless light is blinking and the wireless A virtual private network ( VPN ) prevents
and wireless icons are on the printer from accessing your computer
and wireless network.
This occurs when the wireless connection is turned
on, but the printer cannot find a wireless signal.
If you have cleared any items in the list and the
printer has established a connection , no further
Rice.: The wireless indicator is blinking, the action is required.
wireless and wireless icons are on
Step 3: Connect the printer to your network

The wireless light and wireless alert icon are

blinking, and the wireless icon is displayed
This occurs when the printer cannot connect to the
network.
Step 1: Wait for the printer to establish a
connection
Rice.: The wireless indicator and the wireless
The Wireless light blinks when the printer is trying connection attention icon flash, and the
to connect to a wireless router or access wireless connection icon is displayed
point. Wait a few minutes, then check the indicator
lights again.
 Rice.: A symbol flashes

Step 1: Wait for the printer to establish a

connection The printer has printed an alignment page and is
The Wireless light blinks slowly when you are waiting to scan the page and complete the
trying to connect to a wireless router or access alignment.
point. Wait a few minutes, then check the indicator
lights again. 1. Lift the scanner cover.

 If this action resolves the issue , no further 2. Place the alignment page on the scanner
action is required. glass in the front-right corner with the print
 If the problem persists , continue to the side facing down, then close the scanner
next step. lid. Align it with the guides around the
scanner glass.
Step 2: Check for wireless network issues
Rice.: Place the alignment page on the
The following factors may cause the printer to lose
scanner glass
its wireless connection:

 The network connection is no longer active,

or the network signal level is low.
 The printer enters sleep (or standby) mode.
 The printer is too far or too close to the
wireless router. The recommended
distance between the printer and router is
1.0 to 1.5 meters.
 The firewall is preventing the printer from
accessing your computer and wireless 3. Close the scanner cover.
network.
4. On the product control panel, press
A nearby device that emits high frequency
the Start Color Copy button .
signals (such as a microwave oven or
cordless phone) may interfere with your
wireless connection. Error P is displayed
After installing the printheads, the printer makes no
A virtual private network ( VPN ) prevents sound and the P icon on the printer control panel
the printer from accessing your computer blinks .
and wireless network.
Rice.: P symbol flashes
If you have cleared any items in the list and the
printer has established a connection , no further
action is required.
The printer was interrupted while the ink system
Step 3: Connect the printer to your network was bleeding. Press and hold the Resume button
for 3 seconds to continue the initialization
Error A is displayed
process. For more information, see P is flashing
The printer does not make any sounds and error.
the A icon on the printer control panel blinks .
All lights are off and the printer is not into an electrical outlet to ensure that the power
responding source is operating properly.
This happens when the printer is turned off or there
is a problem with the power supply. 1. Disconnect the power cord from surge
protectors, extension cables, or power
strips.
Step 1: Turn on the printer
Press the power button to turn on the printer.
2. Plug the power cord into an electrical
outlet.
If the printer does not turn on, continue to the next
step.
3. Turn on the printer.

Step 2: Make sure the printer is connected

Step 4: Make sure the electrical outlet is
Make sure the power cord is plugged into the rear working
of the printer and into an electrical outlet.
Make sure the outlet the printer is plugged into is
working.
1. Inspect the back of the printer to make
sure the power cord is securely
1. Unplug the power cord from the electrical
connected.
outlet.

2. Make sure the power cord is securely

2. Plug another device into the outlet and
connected to the electrical outlet.
check if the outlet is working properly.

Rice.: Check electrical

 If the electrical outlet does not work , plug
connections
the printer into another working outlet.

 If the electrical outlet works but the

printer does not turn on , continue to the
next step.

Шаг 5. Проверьте питание, используя

совместимый кабель от другого принтера
Если у вас есть кабель от другого устройства,
совместимый с данным принтером,
воспользуйтесь им, повторив предыдущие
действия.
1. Rear view of the printer
 Если эти действия помогли устранить
2. Electric outlet неполадку, выполнение дальнейших
действий не требуется.
3. Turn on the printer.
 Если принтер включается при
If the printer does not turn on, continue to the next использовании другого шнура, это
step. означает, что причина проблемы
связана с первым шнуром. Обратитесь
в HP для замены кабеля питания.
Step 3: Plug the printer's power cord directly
into an electrical outlet
Шаг 6. Выполните сервисное обслуживание
When using a surge protector, extension cord, or принтера
power strip, plug the printer's power cord directly
Если вы выполнили все приведенные выше
действия, но проблема сохранилась, перейдите
к разделу Сервисное обслуживание
принтера в конце этого документа.

Мигает один или оба значка печатающих

головок, значок ошибки и индикатор
предупреждения о печатающей головке
This is caused by one or both ink printheads
needing service or being faulty, not working
correctly, missing, damaged or incompatible.

Rice.: One print head icon, error icon and print 2. Slide the paper width guide to the far left
head warning light are blinking position.

Rice.: Both printhead icons, the error icon, and

the printhead warning light are blinking

Error icon, paper error icon, and Resume light

are on 3. Load plain white paper into the input tray,
slide the stack of paper down until it stops,
This occurs when there is no paper loaded in the and then slide the paper-width guide
input tray. To resolve the problem, load the printer toward the edge of the stack.
with plain paper.

Rice.: Error icon, paper error icon and Resume

light are on.

1. Raise the input tray.

4. Remove the output tray, and then lift the

tray extension.
 press Enter . The Embedded Web Server
window opens.

6. On the Home tab , select Web Services .

7. Under Web Services

Settings, click Settings , then Continue .

8. Установите флажки, чтобы принять

условия использования и включить веб-
службы, затем нажмите кнопку Далее.
Note. Принтер выполнит поиск обновлений, а
затем автоматически напечатает
Before printing, select the correct paper size and
страницу информации веб-служб.
paper type settings on your computer.

The HP ePrint light is blinking Отображается ошибка E1, мигает индикатор

возобновления печати
This condition occurs when HP ePrint is enabled,
but the printer is not connected to the Web Ошибка E1 возникает, когда настройки бумаги,
Services server. заданные в драйвере печати, не соответствуют
характеристикам бумаги, загруженной в
принтер.
Turn on Web Services, and then set the printer to
update automatically to ensure you always have
the latest printer functionality. To use HP ePrint Отображается ошибка E2
Web Services, periodic printer software updates Ошибка E2 возникает, когда принтер пытается
are required. выполнить задание на печать с одной или
несколькими страницами, а длина страницы,
1. Load the tray with plain paper. выбранная в параметрах печати, не совпадает с
длиной загруженной бумаги. Принтер затем
печатает первую страницу с ошибками.
2. On the printer control panel, press the
wireless buttons simultaneously and Рис. : Значок «Количество копий» меняется с
information . E на 2 и обратно

The network configuration page will print.

3. In the General section , find the IP

address. It is in the list of Embedded Web Примечание.
Server URLs . The error icon, paper error icon, and Resume light
blink when you try to print a multi-page job.
Rice.: Example IP address on the You can resolve the error by canceling the print job
network configuration page and then changing the print settings in your printing
software.

1. Click Cancel to cancel the print job or

4. Open a new web browser window or tab. clear the error.

5. In the address bar of your web browser, 2.

enter the IP address and
Error E3 is displayed and the Resume light is Rice.: The copy quantity icon alternates
blinking between “E” and “6” and all lights blink
Error E3 occurs when the printer carriage is
jammed.

Rice.: The copy quantity icon alternates

between “E” and “3” and the Resume light
Шаг 1. Перезапустите принтер
blinks.
Сброс настроек принтера может устранить
состояние ошибки.

1. Когда принтер включен, отсоедините

от него кабель питания.

Error E5 is displayed and all lights on the 2. Отсоедините кабель питания от

control panel are flashing источника питания.
Error E5 occurs when the printer is in a scanning
error state. 3. Подождите 60 секунд.

Rice.: The copy quantity icon alternates 4. Снова подключите кабель питания к
between E and 5 and all lights on the control электрической розетке и принтеру.
panel blink
Примечание.
Компания HP рекомендует подключать
принтер напрямую к электрической
розетке.
Turn the printer off and on to try to resolve the
scanning error. If a scanning error occurs while you Шаг 2. Подключите вилку кабеля питания
are not scanning, go to the Service the Printer принтера напрямую к электрической розетке
section at the end of this document. Вставьте вилку кабеля питания устройства в
электрическую розетку и убедитесь в том, что
Note. источник питания исправен.
The printer is still printing even if the scanning
function is not available. 1. Отсоедините кабель питания из
1. Turn off the printer. разъема на задней панели устройства.

2. Wait at least 15 seconds. 2. Отсоедините кабель питания от

разветвителей питания или сетевых
фильтров.
3. Turn on the printer.
3. Включите вилку кабеля питания
4. Check that the lights on the control panel непосредственно в электрическую
are no longer flashing. розетку.

5. Try scanning again. 4. Подсоедините кабель питания в разъем

на задней панели устройства.
Error E6 is displayed and all indicators are
flashing
Error E6 means the printer is in an error state.
 5. Press the Power button ( ) to turn on
the device.

6. Repeat the task.

If the problem persists, try using a Rice.: Ink system maintenance page
different outlet.

Step 3: Service the printer

If you have tried all of the above steps and the
problem persists, go to the Service the
printer section at the end of this document.

"Error 7" is displayed

Error E7 occurs when the printer is unable to prime
the system and has completed the maximum
number of prime attempts.

Rice.: The Number of Copies icon changes

from E to 7 and back

Error E9 Displayed, Printer Prints Ink System

Maintenance Page
Error E9 occurs when the printer determines that
the ink system requires service. The ink system Service the printer
maintenance page provides instructions on how to Service or replace your HP product if all of the
open and close the printhead access door to above steps do not resolve the issue.
resolve the error.
Go to Contact HP Customer Care to schedule a
Note. repair or replacement for your device. If you are
located in an Asia Pacific country, you will be
HP recommends opening and closing the printhead
directed to the local service center in your
access door 3 to 4 times to remove any stuck ink
country/region.
and ensure the best print quality.

To check your warranty status, go to the HP

Product Warranty Check webpage. There may be a
charge for repairing devices after the warranty
period.
Rice.: The Number of Copies icon changes
from E to 9 and back
Content

 Fixing a printing error on an HP printer

o Method 1: Check the printer
 o Method 2: Unlocking the printing Each method below has varying effectiveness and
procedure will be most appropriate in a particular
situation. We will consider all the options in order,
o Method 3: Disable Windows starting from the simplest and most effective, and
Firewall you, following the instructions, will solve the
o Method 4: Switch user account problem. However, first we recommend paying
attention to these tips:
o Method 5: Windows Recovery
o Method 6: Reinstalling the driver 1. Restart your computer and reconnect your
print device. It is advisable that the printer
 Questions and answers be turned off for at least one minute
before the next connection.
2. Check the cartridge. Sometimes the error
appears when the ink tank has run out of
ink. You can read about how to replace
the cartridge in the article at the link
below.
Read more: Replacing a cartridge in a
printer

3. Inspect the wires for physical

damage. The cable transfers data
between the computer and the printer, so
it is important that it is not only connected,
but also in full working order.
4. In addition, we advise you to check
whether the paper has run out or whether
it has jammed inside the equipment
mechanism. The instructions that come
with the product will help you pull out the
A4 sheet.
If the above tips do not help, proceed to the
following methods to resolve “Print Error” when
using HP peripherals.

Method 1: Check the printer

First of all, we advise you to check the display and
configuration of the equipment in the “Devices and
Printers” menu . You only need to do a few steps:

1. Through the "Control Panel" menu and

move to "Devices and Printers" .
Owners of printed products from HP sometimes
encounter a “Print Error” notification appearing on
the screen . There can be several reasons for this
problem, and each of them can be solved
differently. Today we have prepared for you an
analysis of the main ways to fix the problem in
question.
2. Make sure that the device is not
highlighted in gray, then right-click on it
and click on the item “Set as default” .

3. In addition, it is recommended to check

the data transfer settings. Go to
the "Printer Properties" menu .
 5. Check the box next to “Allow two-way
communication” and don’t forget to apply
the changes.

4. Here you are interested in the "Ports" tab .

 2. Right-click on the document and
select “Cancel” . Repeat this with all files
At the end of the process, it is recommended to present. If the process is not canceled for
restart the PC and reconnect the equipment so that some reason, we advise you to read the
all changes become active. material at the link below in order to carry
out this procedure using one of the other
Method 2: Unlocking the printing procedure available methods.
Sometimes power surges or various system
failures occur, as a result of which peripherals and
PCs stop performing certain functions normally. For
such reasons, a printing error may occur. In this
case, you should do the following:

1. Go again to “Devices and Printers” ,

where by right-clicking on the active
equipment, select “View print queue” .
 Read more: How to clear the print queue
on an HP printer

3. Return to Control Panel .

4. In it, open the “Administration” category .

 6. Find “Print Manager” in the list and
double-click on it.

5. Here you are interested in the

line “Services” .

7. In "Properties" pay attention to

the "General" tab , where you make sure
that the startup type is "Automatic" , after
which you should stop the service and
apply the settings.
 All that remains is to turn off the HP product,
disconnect it from the power supply, and let it stand
for about a minute. After this, restart your PC,
connect the equipment and repeat the printing
process.

8. Close the window, launch My Computer ,

navigate to the following address: Method 3: Disable Windows Firewall
Sometimes Windows Defender blocks data sent
C:WindowsSystem32SpoolPRINTERS
from your computer to your device. This may be
due to incorrect operation of the firewall or various
9. Delete all files present in the folder. system failures. We advise you to temporarily
disable Windows Defender and try printing
again. Read more about deactivating this tool in
our other material at the following links:

Read more: Disabling the firewall in Windows XP,

Windows 7, Windows 8

Method 4: Switch user account

The problem in question sometimes occurs when
an attempt to print is made from a different
Windows user account from which the peripheral
was added. The fact is that each profile has its own
privileges and restrictions, which leads to this kind
of problem. In this case, you need to try changing
the user record, unless of course you have more
than one added. Read more about how to do this in
different versions of Windows in the articles below.
Read more: How to change user account in Read also: Removing the old printer driver
Windows 7, Windows 8, Windows 10
After completing the uninstallation procedure, use
Method 5: Windows Recovery one of the peripheral software installation
methods. There are a total of five available
It often happens that printing errors are associated
methods. Read more about each of them in our
with certain changes in the operating system. It is
other article.
quite difficult to detect them on your own, but the
state of the OS can be restored by rolling back all
changes. This procedure is carried out using the
built-in Windows component, and you will find
detailed guidance on this topic in another material
from our author.

Read more: Installing printer drivers

Read more: Windows recovery options As you can see, there are quite a large number of
methods for correcting HP printer printing errors,
and each of them will be useful in different
Method 6: Reinstalling the driver situations. We hope that the above instructions
We put this method last because it requires the helped you to easily solve the problem that arose,
user to perform a large number of different and the company’s product functions correctly
manipulations, and is also quite complex for again.
beginners. If none of the above instructions helped
you, then all that remains is to reinstall the device HP inkjet printers and MFPs are among the best
driver. First you need to get rid of the old printing devices for your home and office. They are
one. Read on to find out how to do this: famous for their excellent print quality and high
operational reliability. However, even Hewlett-
Packard office equipment sometimes The Printhead LED The
malfunctions. Problems can arise under the most Indicates that the
blinks and the Error CISS
unexpected circumstances. Fortunately, all inkjet printing system requires
and Printhead icons print
printers and MFPs are equipped with a self- service.
blink on the display. clean
diagnosis system that determines the approximate
cause of the failure. And the information is
displayed in the form of a special HP printer error
code on the display of the device or personal The Resume Print
computer. In addition, you can determine the LED is on and the Open
There is no paper in the
problem by flashing LED indicators. In this article Error and Paper chec
printer tray.
we will tell you what error codes there are for HP icons are lit on the and f
inkjet printers and MFPs, what they mean and display.
options for solving them.

The printer cannot

The HP ePrint LED Reco
connect to the web
is blinking. softw
services server.

Informs that there is no

The Resume paper in the feed tray or Load
Printing LED blinks. the set size does not rolle
match.

Corr
The printer does not see, film,
The Resume
cannot recognize the etc. F
Printing and Power
cartridge, or the carriage “Wh
LEDs blink.
is blocked. the c
print

The Resume Print

LED flashes and the Clea
HP inkjet office equipment error indication Indicates a paper jam or
Error and Paper or ch
foreign object.
Indication Designation Solution indicators flash on clean
the display.

The Wi-Fi LED is Reconfigure the wireless connection, wake the

flashing, the Wi-Fi printer from sleep mode, check the Unknown/critical
router and printer
The printer cannot find a All LEDs on the error. There may be a Cond
icon is on the move the device closer to it, add the printer to
wireless signal. control panel flash. scanner problem with the p
display, and the firewall exceptions, remove equipment that
Attention light is on. emits high-frequency signals. the MFP.

The Wi-Fi LED The problem is with the

ReconfigureNotthea wireless
single LED
connection, wake the Cond
flashes, the Wi-Fi printer's power supply or
The printer cannot lights up.
printer from sleep mode, check the formatter.
router and the p
icon lights up on the
connect to the wireless move the device closer to it, add the printer to
display, and the
network. firewall exceptions, remove equipment that
Attention light
The information
emits high-frequency in the table is relevant for office
signals.
flashes.
equipment with CISS HP Ink Tank. However, many
errors are also suitable for conventional inkjet The printer cannot pump ink
printers and MFPs from Hewlett-Packard. Fill the
into the print head (especially
HP E7 (you ca
true for inkjet MFPs with
Error codes for HP inkjet printers and MFPs the serv
standard CISS).
with segment displays

HP Printer It is bes
Decoding Solution options
Error Code Critical error in the operation center.
HP E8
of the printer/scanner. correct
(replac
A similar symbol can be seen when calibrating
The MFP scanner is waiting the MFP print head.
HP A
for a calibration sheet. place it on the glass of the flatbed scanner and It is nec
The
press the button to create a color problem is in the
copy. clean it
operation of the continuous
be a go
HP E9 ink supply system (relevant
your pr
Informs that there is no paper only for printers and MFPs
Load or correct paper. opening
HP E1 in the feed tray or the set size with standard CISS).
roller. Change print job. 3-4 tim
does not match.

You ne
Open/close all covers, check the latch
The inkand
pumping process was for 3 se
Warns that the paper size HP P
HP E2 sensor. interrupted. arrow p
does not match.
change the print job. the dye

Correct the Basically, these error

cartridge, remove codes are
the protective relevant for the
film,
The printer does not see, following
clean the cartridge anddevices: HP Ink
printer chip, etc. Tank 310, 311, 315, 316,
cannot recognize the 318, 319, 410, 411, 412,
information, read the article “What to do 415, 416, 418 and 419.
if the
HP E3
cartridge, or the carriage is printer does not recognize the cartridge.”
blocked. the carriage, clean the printing system and
service the Your
device.name:

Clear the printer

Yourmemory, reset settings, flash or
question:
Indicates a paper jam or
HP E4 change the main board.
foreign object.
the printer.
Attention: HTML is not supported! Use plain text.
Restart the MFP and try scanning/copying the
There is a problem with the
HP E5 material again.
scanner unit. Rating:
to service the scanner.

Poor
Carry out diagnostics and service maintenance of
HP E6 Unknown printer error.
the printing device.

Fine

Enter the code shown in the picture:

 Click the “ Kudos, Thumbs Up ” on the bottom
right to say “Thanks” for helping!

Have a great day!

Source
@Mouyad, Welcome to the HP Support KUMAR0307
Community! I am an HP Employee

I understand you are not able to print from your Source

computer. I appreciate your efforts in trying to HP Ink Tank and Smart Tank Inkjet Printer
resolve this issue by performing the necessary Error Codes
troubleshooting steps.
We will dedicate this page to errors that are
As you are able to make copies, it means the displayed on the front panel. Let's look at the Ink
printer hardware is working fine and this could be a Tank and Smart Tank errors separately.
driver issue.
This description applies to HP Ink Tank 310 | 311
Use the HP Smart app to print and scan from your | 315 | 316 | 318 | 319 | 410 | 411 | 412 | 415 | 416
Win 10 PC | 418 | 419.

Click here to download and know more about the

app.

If the issue persists, i install the printer using the

TCP/IP port:

1. On the PC, go to Control panel > Devices

and printers > Remove the existing printer
entry > click on Add a printer(at the top)
2. Under 'Choose a device or printer', click
on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP
address'
4. Find the IP address of the printer by
tapping on the wireless/ethernet icon on
the printer screen
5. Type in the 'IP address in Hostname or IP
The cause of the problem can be determined by
address' box, click next
which indicators are flashing and what is displayed
6. Proceed to the next steps by following the on the panel itself. Below we will consider only the
on-screen instructions. options for letter and numeric values. The
remaining indicators are already clear to any
7. Try printing. user. For example, if the wireless light is blinking,
Hope this helps! Keep me posted. the printer is trying to establish a connection with
your router. If the indicator above one of the heads
blinks, then maintenance or replacement of this
Please click “ Accept as Solution ” if you feel my head is required. Therefore, we will only present a
post solved your issue, it will help others find the table of the errors themselves on the front panel.
solution.
 Erro Just like with Ink Tank printers, we will consider
Description of the error only the errors themselves, since the blinking
r
indicators speak for themselves.

The printer is waiting for the alignment page to load. Error Description of the error
A
sheet on the scanner glass and press the color scan button

Print head alignment error. Try again by clickin

P After installing the print heads, ink pumping failed. A
instructions on the page

E1 The paper loaded in the printer does not match the sizePspecified in the installing
After print driver
the print heads, ink pumping fai

E2 The paper loaded in the printer does not match the length specified in paper
The the print driver
loaded in the printer does not match t
E 1 E2
the appropriate size paper

E3 The carriage is stuck. Check the path of the carriage assembly

E3 The carriage is stuck. Check the path of the carr

E4 Paper jam. Open the printer cover and remove the paper.
E4 Paper jam. Open the printer cover and remove t

E5 Scan node error. Restart the printer.

E5 Scan node error. Restart the printer.

General printer error. Restart the printer. If it occurs again, reset the device to factory
E6
settings General printer error. Restart the printer. If it oc
E6
settings

E7 System charging error. Check the presence of ink in the containers.

E7 One or more tanks are empty. Refill tanks with

The ink system requires service. Follow the instructions on the maintenance page printed
E9
by the printer
Repair warranty for HP inkjet printers
The warranty period depends on the use of the
equipment and the nature of the
HP Smart tank printer errors
damage. Depending on the work and spare parts,
This description applies to HP Smart Tank 500 we provide a guarantee of 1 to 3 months.
| 508 | 511 | 514 | 515 | 516 | 517 | 518 | 519 | 551
| 555 | 559  Do you carry out repairs on site?

No, we carry out repairs of inkjet

equipment only in our service center.

Contact our service center, we will be happy to help you!

We will answer your questions (instant answers in chats

 We will provide professional advice.

We'll take action to fix the problem!

You can contact us by phone:

Still have questions? Request a call

Article date 05/26/2021. Write any comments and

recommendations to improve the site and
company. We will be grateful for your work. When
you register on the site, you receive a 10%
discount on all types of work and the purchase of HP inkjet office equipment error indication
parts for HP DesignJet series plotters
Indication Designation Solu

The information on the Doka-Service website is The Wi-Fi LED is Reco

not a public offer and is for informational flashing, the Wi-Fi print
The printer cannot find a
purposes only. The final conditions for the icon is on the mov
wireless signal.
provision of services are determined by the display, and the firew
company based on the results of the Attention light is on. emit
diagnostics and are agreed upon with the
owners of the equipment over the phone .
The Wi-Fi LED
Source Reco
flashes, the Wi-Fi
HP inkjet printers and MFPs are among the best The printer cannot print
icon lights up on the
printing devices for your home and office. They are connect to the wireless mov
display, and the
famous for their excellent print quality and high network. firew
Attention light
operational reliability. However, even Hewlett- emit
flashes.
Packard office equipment sometimes
malfunctions. Problems can arise under the most
unexpected circumstances. Fortunately, all inkjet
printers and MFPs are equipped with a self- The Printhead LED The
Indicates that the
diagnosis system that determines the approximate blinks and the Error CISS
printing system requires
cause of the failure. And the information is and Printhead icons print
service.
displayed in the form of a special HP printer error blink on the display. clean
code on the display of the device or personal
computer. In addition, you can determine the
problem by flashing LED indicators. In this article The Resume Print
we will tell you what error codes there are for HP LED is on and the Open
There is no paper in the
inkjet printers and MFPs, what they mean and Error and Paper chec
printer tray.
options for solving them. icons are lit on the and f
display.
 The printer cannot press th
The HP ePrint LED Reconfigure the connection, update the printer
connect to the web
is blinking. software.
services server.
Informs that there is no paper
Load o
HP E1 in the feed tray or the set size
roller. C
Informs that there is no does not match.
The Resume paper in the feed tray or Load or correct paper.
Printing LED blinks. the set size does not roller.
match. Open/c
Warns that the paper size
HP E2 sensor.
does not match.
change
Correct the cartridge, remove the protective
The printer does not see, film, clean the cartridge and printer chip,
The Resume
cannot recognize the etc. For more information, read the article Correct
Printing and Power
cartridge, or the carriage “What to do if the printer does
Thenot recognize
printer does not see, clean th
LEDs blink.
is blocked. the cartridge.” cannot recognize the informa
HP E3and service the device.
printing system cartridge, or the carriage is printer
blocked. the carr
service
The Resume Print
LED flashes and the Clear the printer memory, reset settings, flash
Indicates a paper jam or
Error and Paper or change the main board. Clear th
foreign object. Indicates a paper jam or
indicators flash on clean the printer.
HP E4 change
the display. foreign object.
the prin

Unknown/critical printer Restart

All LEDs on the error. There may be a Conduct diagnostics, There is
maintenance orarepair
problem
of with the
HP E5 materia
control panel flash. scanner problem with the printing device. scanner unit.
to servi
the MFP.

Carry o
The problem is with the HP E6 Unknown printer error.
Not a single LED Conduct diagnostics, maintenance or repair of the prin
printer's power supply or
lights up. the printing device.
formatter.
The printer cannot pump ink
Fill the
into the print head (especially
The information in the table is relevant for office HP E7 (you ca
true for inkjet MFPs with
equipment with CISS HP Ink Tank. However, many the serv
standard CISS).
errors are also suitable for conventional inkjet
printers and MFPs from Hewlett-Packard.
It is bes
Error codes for HP inkjet printers and MFPs Critical error in the operation center.
with segment displays HP E8
of the printer/scanner. correct
(replac
HP Printer
Decoding Solution options
Error Code
HP E9 The problem is in the It is nec
operation of the continuous clean it
HP A The MFP scanner is waiting A similar symbol can be seen when calibrating
ink supply system (relevant be a go
for a calibration sheet. the MFP print head.
only for printers and MFPs your pr
place it on the glass of the flatbed scanner and
with standard CISS). opening
 3-4 times. ✜ Yandex translator translation error
Yandex Translator website is not working today
June 2023? Can't log in? Does not open
✜ Yandex food card binding error
You need to hold down the print resume button
If the card is not linked :: Problem solving: How to
The ink pumping process was for 3 seconds (a document is drawn with an
HP P link a card to a subscription?
interrupted. arrow pointing down).
✜ Yandex food unknown error when paying
the dye will continue.
How to pay for an order on Yandex Food? When
can I cancel a payment? Terms of food
Basically, these error codes are relevant for the delivery. Why
following devices: HP Ink Tank 310, 311, 315, 316, ✜ Yandex disk an error occurred when creating
318, 319, 410, 411, 412, 415, 416, 418 and 419. a folder
An error occurred while creating the Yandex disk
folder
✜ Yandex disk mac os connection error
Your name: Solving synchronization problems Why aren't my
files syncing? Yandex.Disk cannot download the
file
Your question: ✜ Yandex disk 404 error
How to remove 404 error in Yandex? There are
several effective ways to do this, about which
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