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Leadership Skills U3520LP - Lesson 2

The document outlines key principles of effective leadership, emphasizing the importance of having and sharing a vision, pursuing excellence, and building trust. It provides strategies for leaders to inspire their teams, set clear expectations, communicate effectively, and serve others. Additionally, it highlights the significance of enthusiasm and confidence in fostering a positive organizational culture.

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18 views16 pages

Leadership Skills U3520LP - Lesson 2

The document outlines key principles of effective leadership, emphasizing the importance of having and sharing a vision, pursuing excellence, and building trust. It provides strategies for leaders to inspire their teams, set clear expectations, communicate effectively, and serve others. Additionally, it highlights the significance of enthusiasm and confidence in fostering a positive organizational culture.

Uploaded by

john
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Leadership

ABEL KANDJOU

Supplemental Self-Study Presentation


Leadership 101

Have and Share a Vision


Leaders have and share a vision.

Vision is the ability to imagine the organization’s future—and inspire others to work toward
achieving that future.

Here are some examples:


UNIVERSITY OF NAMIBIA
• “To be a sustainable international hub of excellence in
higher education, training, research and innovation by
2030”.
Leadership 101

Create Your Vision


Answer the following questions to create an inspiring vision. The first question gets at the “what”
while the second question gets at the “how” because effective leaders are concerned with both
the ends (the “what”) and the means (the “how”).
• What is your winning idea?
• What do customers and other stakeholders value most about how your organization will
achieve your winning idea?
• After considering these questions, refine these ideas into a brief, inspiring statement.
Leadership 101

Translate Vision into Everyday Activities


Vision matters because it guides (or it should) the ends and the means of your organization: What
you want to accomplish and how you want to accomplish it.
Your vision should guide not only your activities, but those of your employees too. To connect
your vision to their daily activities, involve them in answering the following questions:
• Where should we be?
• When should we be there?
• Where will we concentrate our efforts?
• How will we allocate our resources?

Make certain your vision maintains its relevance by periodically


assessing ongoing tasks and responsibilities to determine if they
support the vision, by looking for new ideas and opportunities
that further the vision, and by ignoring day-to-day “noise” and
staying focused on the goal.
Leadership 101

Test Your Knowledge


Review what you’ve just learned by completing this quiz. Read each vision statement and
rephrase it so that it inspires others. When you’re ready, click the statement to reveal the
suggested answer.

“To make household cleaners from natural products that smell good, work great, and make
“To be the number one leader in cleaning products.”
people’s homes lovelier.”

To
“To
negotiate
provide high
“win-win”
qualitydeals
legal that
services
allow
toour
ourclients
clients.”
to feel secure and pursue their dreams.”
Leadership 101

Pursue Excellence
Effective Leaders pursue excellence. They serve as role models for ongoing self-improvement.

Set high expectations for yourself, and identify ways to go the extra mile for employees and
customers. Integrate the following behaviors into your daily activities:
• Do it right the first time.
• Look for opportunities for improvement, however small.
• Seek new ways of doing things.
• Be open to other suggestions.
• Be willing to take risks.
• Solicit feedback from employees, peers, customers
and clients in order to keep improving.
Leadership 101

Set Expectations
Another way to pursue excellence is to set expectations. People are motivated by challenges
when they believe they can succeed, and they remain motivated when they can see the results of
their efforts. So, set high, but attainable, targets for performance.
• Make targets clear, specific, and understood by all.
• Set targets that are directly related to employees’ daily tasks. Consider these categories:

Time: How long does it take to produce the product or


service?
Cost: How much money does it take to make the product
Time
or service?
Cost
Satisfaction Satisfaction: What will customers experience with the
Financial product or service? What will employees experience in
creating or providing the product or service?
Financial: What is the bottom line benefit generated by
producing or providing the product or service?
Leadership 101

Communicate Effectively
Effective leaders are effective communicators. If your skills are lacking, take training on public
speaking or making presentations.

There are many ingredients of effective leadership communication:


• Show passion.
• Voice ideas and opinions in a clear, logical, and
convincing manner.
• Use plain language; eliminate jargon and
euphemisms.
• Make it memorable by sharing a story, personal
anecdote, or analogy.
• Check for understanding with your listeners.
• Use all available channels to communicate:
presentations, meetings, email, intranet, blog, etc.
Leadership 101

Be Trustworthy
The next leadership trait is to be trustworthy. Your favorite teacher was undoubtedly someone
you could trust. Likewise, a leader who positively influences others is trustworthy.

The origins of trust are:


• Being dependable: being able to predict how a leader will behave
and knowing you can count on the leader for support
• Being proficient: Being able to deliver expected results – doing the
job you are asked to do
• Showing compassion: identifying with another’s experience – being
able to put yourself in someone else’s shoes and view the situation
from his or her perspective

Note: Psychologists identify four elements to establishing trust which serve as the basis of the three we have identified here.iii
Leadership 101

Trust Deposits and Withdrawals


Your behaviors either build trust or erode it. Concentrate on demonstrating behaviors that build
up your trust account and eliminate behaviors that withdraw from your trust account.
Behaviors that Build Trust Deposits Behaviors that Withdraw Trust

• Keep your promises. • Blame others.


• Communicate directly and openly. • Shoot the messenger.
• Be honest about problems. • Equate mistakes with failure.
• Don’t circulate rumors. • Overextend yourself and your followers so
• Praise more than you criticize. you can’t meet commitments.
• Practice what you preach.
…Avoid these behaviors!
Leadership 101

Trust Assessment
Read each pair of statements and decide what point on the line best reflects your team or
organization’s current level of trust (i.e. closer to the statement on the left or right).

Power and control are in the hands of a few Employees at all levels feel they have ownership in
individuals. the organization.
“Turf wars” among teams or departments are Teams and departments across the organization
common. work collaboratively.
Employees hold back their thoughts and feelings. Employees express their views openly, even when
they are not in agreement with their boss or leader.
Employees and leaders blame others and don’t Employees, and especially leaders, are open about
take responsibility for their mistakes. their mistakes and learn from them.
Employees feel micromanaged. Employees are given freedom and flexibility to do
their jobs.
Employees don’t feel valued or appreciated or Employees feel valued, appreciated, and cared for in
understood in the organization. the organization.
Overall, employees don’t trust each other in the Overall, employees do trust each other in the
organization. organization.
Leadership 101

Build Confidence in Your Employees


The next leadership trait is to build confidence in your employees. This is an area where you can
really take a page from effective teachers—they always build the confidence of their students. Be
dedicated to supporting, encouraging, and mentoring employees to reach their full potential.
• Provide opportunities for employees to succeed. Include a variety of challenges, not just a
single focus.
• Build on success. Celebrate victories, no matter how small.
• Make it safe to fail. Treat mistakes as learning opportunities.
• Don’t compare employees. Find each employee’s strengths and
weaknesses; build on his or her strengths, and minimize his or
her weaknesses.
Leadership 101

Be Enthusiastic
The next leadership trait is to be enthusiastic.

There are many benefits of being enthusiastic:


• Others naturally follow you
• People deliver more; they are more likely to go the extra step
• You create energy, both physical and emotional
• You become “contagious;” you become a role model that others want to learn from
• You build a reputation as a person who inspires others to overcome challenges and succeed
Leadership 101

How to Be More Enthusiastic


Let’s discuss some ideas for how to be more enthusiastic.
• Cultivate a more positive attitude by examining where you’re already enthusiastic and trying
to do more of that.
• Spend time with enthusiastic people.
• View problems as challenges: focus on what you can do, not what you can’t.
• Smile! Sometimes, attitude follows behavior—in others words, sometimes you have to act
enthusiastic to feel enthusiastic.
If you are enthusiastic, authentic, inspirational to others and have a reputation for getting results,
then personal success will follow.
Leadership 101

Serve Others
The last leadership trait is to serve others.
Serving others sounds very touchy-feely, but you will ultimately achieve more success when you
adopt an attitude of serving others, which emphasizes trust, collaboration, and the ethical use of
power.

Behaviors that signal you’re serving others:


• Listening: not just hearing, but understanding
• Responding: this is how people know they were heard
• Asking: find out what people are thinking and feeling
• Engaging: taking initiative to develop relationships with
employees
• Caring: treating every person with respect, compassion, and
kindness
Leadership 101

Test Your Knowledge


Take a few moments to complete this quiz to review what you’ve just learned. Identify the
leadership trait indicated by the following examples:

Keep your TRUSTWORTHY


promises. EXCELLENCE
Do it right the first time.

COMMUNICATE Focus on what you can do, not what you


ENTHUSIASM
Use memorable stories.
can’t.

Inspire others to work toward a common


VISION CONFIDENCE
Make it safe to fail.
goal.

Treat every person with respect and


SERVE OTHERS
compassion.

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