ADITYA CHAUDHARY

+1 647-862-2428 aditya.chaudhary.ba@gmail.com linkedin.com/adityachaudhary Waterloo, ON

Solution-driven and passionate Business Analyst with 6+ years of experience in IT and knowledge of Banking, Retail,
and Telecom domains. Highly collaborative and working with cross-functional teams in development, documentation,
solving complex problems, and making better decisions driving the attainment of business goals. Expert in
communicating with business and IT stakeholders. Seek opportunities to transform company practices into fresh
solutions leading to more efficient results.

HIGLIGHTS OF QUALIFICATIONS

• 6+ years of expertise in all aspects of the business analyst lifecycle, right from gathering requirements to business
analysis & design, technical design & implementation, testing & quality reviews, and documenting &
communicating, following the BABOK standards.
• Experience in Software Development Life Cycle, implementing all parts of SDLC under Agile and
Waterfall methodology, serving as the liaison between clients and team to ensure alignment with goals.
• Hands on experience in assisting QA for UAT in creation and execution of test cases and helped UX/Design
teams in requirement modeling. Knowledge of delivering products considering the AODA compliance.
• Request Documentation (BRD), eliciting Functional and Non-Functional requirements.
• Competent in Requirements Structured Analysis, Solution Definition, Quality Control, Business Process Re-
engineering, and Change Management
• Proven skills in requirement analysis, focusing on Gap analysis, SWOT, Risks, Dependencies and
Decomposition(WBS).
• Responsible for creating user stories, monitoring/managing backlogs, and reporting using JIRA to support Agile
management systems such as Scrum.
• Modeled diagrams such as UML (Use case diagram, Activity diagram), BPMN, Flowcharts and Wireframes using
Visio, Draw.io and Lucidchart.

SKILLS

• Methodology: Waterfall, Agile(Scrum and Kanban), SAFe Agile

• Requirements Management Tools: JIRA, Confluence, SharePoint, KPI Dashboards, Tableau
• Business Modeling Tools: MS Visio, Draw.io, Lucidcharts, Figma
• Change Management Tools: CR/CCR documentation.
• Processes/Technologies: SDLC, Use Cases, Process Workflow, UML diagrams, SQL, APIs, UAT, CRM
• Software/Applications: MS Project, MS Office 365, Advanced Microsoft Excel, PowerPoint, Word
• ERP Application: ORACLE JD Edwards, Oracle Database, RDBMS

PROFESSIONAL EXPERIENCE

Senior Business Application Analyst Toronto, ON

TD Bank (Customer Engagement Platforms) November 2022 – October 2023

• Worked on implementing a new digital banking platform to improve online banking services for the end users under
the SAFe Agile framework.
• Effectively gathered requirements and created User story maps to break down requirements into EPICS and
features. Lead brainstorming session for new addons to the bank website.
• Monthly buildup of 25-30 user stories with approved acceptance criteria using the INVEST approach.
• Demonstrated effective communication and presentation skills during demo sessions with end users.
• At times as Scrum Master, I participated in and facilitated all rapid sprint (2 week) ceremonies, from Sprint planning
to Sprint retrospective; I used Scrum boards, JIRA, Confluence, MS Teams, and other tools effectively.
• Collaborated with the Product Owner and stakeholders to keep the product backlog up to date and a lead prioritize
user stories for each sprint.
• Utilizing their knowledge of test strategies, plans and execution, assists with testing, including coordination of the
User Acceptance Testing (UAT) phase of a project.
• Successfully completed PI (Program Increment) planning activities with OKR’s. Identified risks and dependencies
with the team.
• Review requirements specifications and technical design documents to provide timely and meaningful feedback.
• Support project planning and business analysis activities through all phases of the project life cycle, including option
analysis, solution design, development, planning, implementation, and ongoing support.

Business Analyst Ottawa, ON

Royal College of Physicians and Surgeons of Canada (Project Management Center) April 2022 – September 22

• Helped organization to migrate into a new eBooking system from a legacy system they have.
• Gathers client requirements using a variety of basic techniques, including interviewing, workshops, focus groups,
surveys, JAD session and documentation review.
• Develops requirements and analysis documents utilizing a variety of basic conceptual and logical process/data
modeling techniques including business process models, data flow models and workflow models. Creates simple
models and diagrams such as organizational charts and business process interaction models.
• Documents and maintains high level and detailed business requirements, use cases, and requirements traceability
matrices.
• Drafted BRD (Business Requirement Documentation) for the team and provided walk through for the same.
• Developed business solutions for business stakeholders by using UML(Activity, Use Case) to design and model.
• process flow diagrams.
• Functional Requirement Specifications (FRS) derived from User Requirement Specifications (URS)
• Assists with developing training material and the training of key stakeholders.

CSR (Subject Matter Expert – Analyst) Waterloo, ON

Majorel (Customer experience and Business process outsourcing company) September 2020 – March 2022

• Aggregated data to model performance reports using visualization tools, receiving 100% positive feedback for
alignment to client goals.
• Modeled an interface combining different SOP for agents that improved their moderating efficiency by 45%.
• Collaborated with and supported Quality Manager, Operations Manager, Supervisors to improve methodologies and
operations across 400 employees.
• Work with exceptional attention to detail and deliver optimal quality and productivity levels determined through data
analysis.
• Coached 50 agents on monthly basis to improve quality metrics and reduced errors by 70%
• Contributed to presentation, report preparation and offered discussion in client meetings and team huddle.

Senior System Engineer (Business Analysis) Pune, India

Infosys (Business consulting, Information technology and outsourcing services) June 2016 - December 2019

• Went above and beyond to take on diverse team duties and aid in their successful completion.
• Experience with Retail, Banking – Wealth Management, CRM, and Telecommunication domains, implementing
all parts of software development lifecycle under Agile and Waterfall methodology, serving as the liaison between
clients and team to ensure alignment with goals.
• Eliciting and documenting requirements as per the different techniques required and communicating them to the
configuration and development team, following the BA’s Life cycle.
• Identified end-user needs for the website using BA elicitation techniques such as interviews and discussions with
clients.
• Collaborated with other IT personnel to conduct in-depth assessments and analyze project requirements through
interviews. Delivered product related to investment calculators such as RESP, RRSP, TFSA etc. for end users.
• Responsible for creating user stories, monitoring/managing backlogs, and reporting using JIRA to support agile
management systems such as Scrum and Kanban.
• Collaborated with Delivery Manager, Project Managers, Developers, and Stakeholders to model goals,
communicate transparently to meet 99% of deadlines.
• Identified operating improvements from internal data with SQL, reducing production time by 85%
• Drafted SLA reports weekly in Excel, meeting 100% client’s requirement
• Demonstrated teamwork by delegating and following up on work assigned to the offshore team, as well as assisting
with any business issues.

EDUCATION

CONESTOGA COLLEGE Waterloo, ON

PG in Global Business Management -GBM (3.71 GPA) January 2020 - August 2020
• Concentrations: Business Research and Analysis

VELLORE INSTITUTE OF TECHNOLOGY -VIT (8.45 CGPA) Vellore, India

Bachelor of Technology in Engineering June 2012 - May 2016

CERTIFICATIONS

1. Working on CBAP certification 11/23-Present

2. SAFe 5 Agilist certification (Scaled Agile, Inc.) 08/23-08/24

3. Scrum Advanced (LinkedIn) 08/22

4. Accenture Virtual Experience Program Participation (Forage) 06/21

o Highlights: Set project priorities, Assemble the Plan, Redesign the UX, Outcome Analysis, Identifying
KPI’s
o Fixing the online application process for client by improving Interface, analyzing usage data, and
identifying the metrics with sensible storytelling to the management.

5. KPMG Data Analytics Consulting Virtual Internship (Forage) 07/21

o Highlights: Data Analysis, Data Cleanup and Modeling, Visualization using Tableau
o Effectively analyzed datasets including customer demographic and identified 1000 top customers and
target markets to help the client grow its business.

6. Accenture Data Analytics Virtual Internship (Forage) 12/21

o Highlights: Data Visualization and Storytelling
o Conducted an analysis of data to find insights regarding the top 5 most popular categories of content for
the client and present using visualization in Excel and Microsoft PowerPoint.