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T E C H N I C A L W O R K B O O K

Symptoms & Solutions Review &

Preventative Maintenance Procedure
Today's Technical Workbook will focus on actual field activity, not textbook theory,
based on data analysis and technician / product specialist experiences. The
Symptoms & Solutions Guide highlights how you can resolve the top problems
occurring in the field today. The Preventative Maintenance Procedure is a total call
process that includes step by step maintenance procedure to be performed at the time of
a service call. By addressing these issues on every call, you can prevent future calls
thus increasing the Mean Copies Between Visits, lower your recalls, and increase your
efficiency. Technical Publications are the mechanism Canon lets dealer service
technicians know about updated technical information so they can efficiently service the
Canon products supported by their dealership. As these documents are updated on a
regular basis, you should be familiar where they are located on e-Support so you can
make sure you have the latest information.

1
 Symptoms & Solutions
For the imageRUNNER ADVANCE C9075/C7065 Series

1
 Created by Canon Inc,

< Model >

iR-ADV C9075/C7065 series

< Description >

This “Symptom & Solutions” guide includes FAQs regarding error codes and jam codes frequently occurring in
Japan, U.S.A. and Europe based on compass data as of April 2013.
In addition this guide includes FAQs about “uneven stacking”, “staple misalignment” and “color displacement” in
appendix.

<Frequently occurence of error codes and jam codes>

Error codes Main Body Jam Codes Feeder Jam Codes
E004 010C 0049
E008 020F 0005
E007 0101 0009
E025
Booklet / Staple Finisher-A1 Booklet / Staple Finisher-B1
1122 1124
1121 1011
112F 112F

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Contents
Error Codes ..............................................................................................................................................................5
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 Entry of foreign substance into or deformation of
terminal among the fixing drawer connector terminals ....................................................................................5
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 because of incorrect assembly of the interlock
switch ..................................................................................................................................................................17
E004-0701 due to a connector on the Relay PCB not securely fitted upon installation ...............................19
E007-0001/E007-0011/E007-0021 due to unhooked tension spring ...............................................................20
E007-0021/E007-0001 Due to faulty of front lift cam [G]................................................................................20
E007-0022 Error Code is Displayed [G]............................................................................................................21
E007-0102 /0CF1 Jam Code [G] ........................................................................................................................22
E007-9902 : Solved by replacing Lower Fixing Pressure Belt position sensors [G] ......................................23
E008-0001 error code: Due to 27T Gear and Bearing that were found to be defective [G]...........................23
E025-0400 : Overcurrent in the toner container drive motor due to wrong insertion of a toner bottle ......24
E025-0x02 Timeout error of the supply screw rotation detection sensor.......................................................27
E025-0x10 appears because of failure in bottle attachment and detachment operation and home position
detection signal ...................................................................................................................................................35
E025-0x20 due to the small door left open and no detection of the toner insertion entrance cover sensor 68
E025-0xC0 Small door not opened ....................................................................................................................70
E025-0xa0/E025-0xb0 by attaching/ detaching the bottle...............................................................................76
Jam (Main Body) ....................................................................................................................................................77
0101/0102 jam code owing to the slack of the lifter wire .................................................................................77
0101 Jam code on machines having DCON earlier than Ver.62.02 ................................................................80
0101 Jam Code due to the burr on the right deck paper delivery path .........................................................81
020F Jam Code due to operation failure of the exchange flapper ..................................................................82
Feeder Jam .............................................................................................................................................................89
0045/0047/0049 Jam codes due to the turned up sheet of the registration guide .........................................89
0002/0003/0004 Jam Code Multi feed due to originals having low separation performance (Duplex Color
Image Reader-A1) ...............................................................................................................................................94
Bookelet/Staple Finisher-A1 .............................................................................................................................. 102
1121 Jam Code due to the feeding roller pressure was uneven (Staple Finisher-A1/Booklet Finisher-A1)
[G] ..................................................................................................................................................................... 102
1121/1012/1011 Jam Codes resolved with adjusting the Curl Correction for each drawer (Staple/Booklet
3
 Finisher-A1) ..................................................................................................................................................... 103
112F Jam Code when Making Multiple Copies due to foreign material that had fallen into the gripper
track (Staple/Booklet Finisher-A1) ................................................................................................................ 104
Booklet/Staple Finisher-B1................................................................................................................................ 105
1124 Jam Code due to operation failure of the swing arm (Booklet/Staple Finisher-B1).......................... 105
1124 Jam Code (Staple/Booklet Finisher-A1)................................................................................................ 109
1011 jam code due to the stuck sensor flag (Booklet/Staple Finisher-B1) .................................................. 109
1121/1011 Jam Codes resolved with adjusting the Curl Correction for each drawer (Staple/Booklet
Finisher-B1) ......................................................................................................................................................110
112F Jam Code due to the failed paper detection of the finisher tray (Booklet/Staple Finisher-B1) ........ 111
Appendix ...............................................................................................................................................................115
Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Booklet/Staple
Finisher-A1) ......................................................................................................................................................115
Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring (Booklet
Finisher-A1) ......................................................................................................................................................119
Color displacement ............................................................................................................................................ 125
Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets ............... 125
Large color displacement suddenly occurs in the horizontal scanning direction ....................................... 128
Fluctuating displacement in Bk occurs in the vertical scanning direction................................................. 131
Fluctuating displacement in any color of YMC occurs in the vertical scanning direction......................... 140
Large color displacement suddenly occurs in the vertical scanning direction............................................ 147
Fixed displacement in Bk occurs in a large quantity of print job ................................................................ 149
Color displacement occurs on machines having DCON earlier than Ver.66.05 .......................................... 150
Fixed displacement in any color of YMCK occurs on all pages .................................................................... 152

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Error Codes
Symptom
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 Entry of foreign substance into or deformation of
terminal among the fixing drawer connector terminals TP12 253

Description
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 occurred.
- E004-0205: Thermistor temperature difference error
- E004-0501: Fixing main thermistor, fixing subthermistor 1/2 connection error (circuit failure)
- E004-0502: Pressure subthermistor 1/2 connection error (circuit failure)
- E006-0001: Fixing feed drawer connection error
- E007-9902: Pressure belt displacement failure (full displacement of the pressure belt or failure of the
pressure belt position sensor)

Cause
When making a mistake in procedures of removing a jam occurred around the fixing feed unit, jammed
paper is stuck around the back side of the fixing assembly at the time of sliding out the fixing feed unit. If the
fixing feed unit is set in this state, paper enters between the fixing drawer connector terminals [1] on the
main body side and the fixing drawer connector terminals [2] on the fixing assembly side and then electric
conduction is lost, which causes error. Furthermore, depending on a place where paper enters, a pin [a] in
the fixing drawer connector terminals on the main body side or the fixing assembly side becomes deformed,
and the error cannot be resolved even by removing jammed paper in some cases.

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Field Remedy
Check the state of the fixing drawer connector terminals on the fixing assembly side and the main body side
by following the procedure below. If a pin is deformed, replace the fixing drawer connectors on the fixing
assembly side (FM4-1282-000) and those on the main body side (FM4-1378-000).

Common Procedure
1) Turn OFF the main power SW and disconnect the power plug.
2) Slide out the fixing feeder assembly, and remove the fixing assembly internal cover (left), the fixing upper
cover, the IH assembly, the fixing belt cont. motor assembly and the fixing belt assembly from the main body.
3) Remove the fixing lower assembly.
4) Remove the fixing base assembly from the main body, and check if foreign substance enters into and/or a
terminal is deformed among the fixing drawer connector terminals on the fixing base assembly.
5) Check if foreign substance enters into and/or a terminal is deformed among the fixing drawer connector
terminals on the main body.
Remove foreign substance, if any.
6) Proceed with the work in accordance with the state of pins on the drawer connector terminals in the steps
4) and 5).
a) When foreign substance enters but terminals are not deformed
a-1) Reassemble the parts in the reverse order from the steps 4) to 2)
a-2) Slide in and out the fixing feed assembly more than 30 times.
a-3) Connect the power plug and turn ON the main power switch. If the symptom has improved, the work is
completed.
b) When a pin in the drawer connector terminals on the fixing assembly side is deformed
Proceed to "A) Procedure for replacing the fixing drawer connector terminals (fixing drawer cables) on the
fixing assembly side", and then replace the fixing drawer cables (FM4-1282).
c) When a pin in the drawer connector terminals on the main body side is deformed
Proceed to "B) Procedure for replacing the fixing drawer connector terminals (main fixing drawer cables) on
the main body side", and then replace the main fixing drawer cables (FM4-1378).

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A) Procedure for replacing the fixing drawer connector terminals (fixing drawer cables) on the fixing
assembly side
1) Remove the screw [2] fixing the white high-voltage cable [1] on the fixing base assembly to free the white
high-voltage cable from the front side of the fixing frame.

2) Remove the 2 wire saddles [1] and the gray cables [2], and then remove the white high-voltage cable [3].

3) Remove the screw [2] fixing the fixing inlet guide [1], and then remove the fixing inlet guide from the fixing
base assembly.

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4) Pull out the white high-voltage cable [2] from the high-voltage cable cover [1], and then remove it together
with the end plate.

5) Remove the 1 screw [2] fixing the cable plate [1] and the screw [3] fixing the grounding wire. Then remove
the hitching part [a] of the harness cover [4] to remove the 2 connectors [5].

6) Remove the e-ring [1] to remove the 40T gear [2].

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7) Remove the 3 screws [1] fixing the 3 black high-voltage cables to the side plate at the rear side of the
fixing frame. Then remove the 3 screws [2] fixing the side plate and the screw [3] fixing the ground wire.

8) Free the claw on the side plate from the fixing base assembly to free the side plate from the fixing base
assembly.

9) Disconnect the 2 connectors [1] from the side plate and remove the 2 screws [2] fixing the fixing drawer

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cables. After that, pull out the fixing drawer cables [3] a little, and then disconnect the 2 connectors [4] to
remove the fixing drawer cables.

10) Replace the fixing drawer cables [1] and reassemble the parts in the reverse order from step 9).

11) Slide in and out the fixing feed assembly more than 30 times.
12) Connect the power plug and turn ON the main power switch. If the symptom has improved, the work is
completed.

B) Procedure for replacing the fixing drawer connector terminals (main fixing drawer cables) on the
main body side
1) Remove the rear lower cover and the left lower cover.
2) Remove the reader power supply cable, the box cover (left) and the box upper cover.
3) Remove the 3 screws from the controller box assembly.

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4) Remove the 1 screw, and open the controller box assembly.

5) Remove the 1 connector [1] and the 2 screws [3] of the fan cover [2] to remove the fixing exhaust fan [4]
and the fan cover. The photo [A] shows the state from the rear side and the photo [B] shows the state from
the left side of the main body.

6) Remove the 3 screws [2] to remove the cable guide cover [1].

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7) Remove the cables from 10 wire saddles on the cable guide plate. Disconnect the 1 connector [1], and
remove the 1 screw [2] fixing the cable guide plate (smaller) and the 5 screws [4] fixing the cable guide plate
[3]. The cable guide cannot be removed at this point. It is to be removed in the step 11).

8) Remove the 5 screws [1] fixing the fan duct beneath the cable guide plate.

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9) Disconnect the connector [1] on the fixing AC line to remove the fan duct [2].

10) While holding up the cable guide plate [1], slide out and remove the fan duct [2].

11) While freeing the mounting plate [a] of the cable guide plate (smaller) [1] and of the cable guide plate [2],
remove the cable guide plate [2].

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12) Remove the 4 screws [1] to remove the fan duct [2].

13) Disconnect the 1 connector [1] of the color cleaning fan and the 1 screw [2] to remove the fan.

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14) Remove the 2 screws [2] of the pre-fixing feeding fan [1] and then remove the fan.

15) Disconnect the connectors on the hopper cooling intake fan [1]. Remove the 2 screws [3] of the fan duct
[2] to remove the hopper cooling intake fan and the fan duct together.

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16) Disconnect the 3 connectors [1] of the fixing drawer cable hidden within a red frame and remove the 5
screws [2] to remove the fixing drawer cable and the metal plate.

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17) Remove the 2 screws [1] for the fixing drawer cable and the 1 screw [2] fixing the grounding wire to
remove the fixing drawer cables [3].

18) Replace the fixing drawer cables, and then reassemble all the removed parts in the reverse order from
the step 17).
19) Slide in and out the fixing feeder assembly more than 30 times.
20) Connect the power plug and turn ON the main power switch. If the symptom has improved, the work is
completed.
[Replaced Parts]
FM4-1282 CABLE, FIXING DRAWER
FM4-1378 CABLE, MAIN FIXING DRAWER

Symptom
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 because of incorrect assembly of the interlock switch
TP12 253

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Description
Any of E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 was displayed.
- E004-0205: Thermistor temperature difference error
- E004-0501: Fixing main thermistor, a connection error (circuit failure) of fixing sub thermistor 1/2
- E004-0502: Pressure sub thermistor 1/2 connection error (circuit abnormality)
- E006-0001: Fixing feed drawer connection error
- E007-9902: Pressure belt displacement failure (Full displacement of the pressure belt or failure of the
pressure belt position sensor)

Cause
Since the fixing feeder assembly Open/Close switch holder was incorrectly installed, even though the fixing
feeder assembly unit was correctly mounted on the machine during the operation, the sensor detected that
the unit was open, and any of the errors was displayed.

Field Remedy
Go through the following steps.
1) Open the front door, slide out the fixing feeder assembly, and check that the fixing feeder assembly
Open/Close switch holder is correctly installed. If the fixing feeder assembly Open/Close switch holder [1] is
tilted as in the photo [A], remove the screw [2] to reinstall the switch holder in the correct position. The photo
[B] shows the correct position. If the switch holder is deformed or broken, replace the interlock switch unit
(FM3-4952-000).

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2) Check the position of the fixing feeder assembly Open/Close switch lever [1] when the fixing feeder
assembly is pulled out and when it is set.The photo [A] shows that the fixing feeder assembly is set, whereas
the photo [B] shows that the fixing feeder assembly is pulled out. If the operation of the fixing feeder
assembly Open/Close switch lever is normal, check other factors.

3) Mount the fixing feeder assembly on the machine, and close the front door to turn ON the main power
switch.
[Replacement part]
FM3-4952 INTERLOCK SWITCH UNIT

Symptom
E004-0701 due to a connector on the Relay PCB not securely fitted upon installation

Description
E004-0701 occurred upon installation.
- E004-0701: Relay off state error (circuit failure)

Cause
The connector J1812 [B] on the Relay PCB [A] was not securely fitted.

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Field Remedy
1) Insert the connector J1812 properly.
2) If no problem is found with connection, check the relay connector J501 [C]'s connection to the IH Power
Supply PCB and the IH Power Supply PCB itself.
Symptom
E007-0001/E007-0011/E007-0021 due to unhooked tension spring

Description
In the field, the tension spring [A] that was installed in the upper belt assembly unhooked, then
E007-0001/0011/0021 were displayed. When a similar symptom occurs, execute the following field remedy.
- E007-0001: Fixing belt full displacement error (Displacement direction is unknown.)
- E007-0011: Fixing belt displacement failure (front side)
- E007-0021: Fixing belt displacement failure (rear side)

Field Remedy
Check the installation of the tension spring. When of the tension spring is not hooked, install it correctly.

Symptom
E007-0021/E007-0001 Due to faulty of front lift cam [G]

Description
An E007-0021 error occurs when there's full displacement of the fixing belt unit to the rear. The sub code of
0001 refers to the direction of displacement as being unknown.
Upon further inspection of the fixing assembly, both the upper and lower belts were displaced.

Field Remedy
After removing the upper and lower belt assemblies, the front lift cam on the fixing base assembly was found
to be broken. Replacing the front lift cam, resolved this issue.

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FC8-2032 CAM, LIFTER, F

Symptom
E007-0022 Error Code is Displayed [G]

Description
E007-0022 is defined as a pressure belt displacement failure to the rear.

Field Remedy
In a few cases, the the Fixing belt displacement control motor M46 was not mounted properly.
Correctly mounting M46 resolved these issues.
Below are pictures of the Fixing belt displacement control motor and the fixing frame with arrows pointing to
the pins and the mounting holes.

(Goes through steering pin)

(Hole goes through locating pin)

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Symptom
E007-0102 /0CF1 Jam Code [G]

Description
Jam 0CF1 and E007-0102.
Field Remedy
PS 78, the pressure belt HP sensor is the cause of this jam and error combination.
The location of the sensor is shown in the images below.

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First check the sensor to see if it is dislodged or dirty. Next check it in the I/O mode, DC con, P012 bit 6 & 7.
On a working machine, in the ready condition both bit 6 & 7 are at a 1.
If the sensor checks bad the part number is WG8-5848.
Symptom
E007-9902 : Solved by replacing Lower Fixing Pressure Belt position sensors TP12 253

Description
Machine would display an error code E007-9902 with the lower fixing pressure belt centered.

Field Remedy
Replacing the Lower Fixing Pressure Belt position sensors PS76 and PS77 (WG8-5783) resolved this case.

Symptom
E008-0001 error code: Due to 27T Gear and Bearing that were found to be defective [G]

Description
E008-0001 error code on the machine.

Field Remedy
It has been discovered that a seized or broken gear on the Fixing Unit can cause the error code because the
specified torque on the Fixing Motor has either increased or decreased. Below is FIGURE 811 UPPER
BELT ASSEMBLY with the circled gear and bearing that were found to be defective whether it be a broken
gear or a tight or seized bearing. The gear discovered broken is item 12 with part number FU8-0012 and

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bearings shown in item 15 with part number XG9-0521. Of course any broken drive gear or wornout
bearing can cause the same problem.

Symptom (TP10 123b & TP13 135b associated information)

E025-0400 : Overcurrent in the toner container drive motor due to wrong insertion of a toner bottle

Symptom TP13 337 This pub includes various Error codes

Procedure for Hopper Removal
E025-0400 may occur.
- E025-0400: Toner container drive motor lock error (Bk)
Cause
A Bk toner bottle for iR-ADV C7065 series has the wide form portion as shown in [1]. When a Bk toner bottle
with the narrow form portion for other model is inserted into the tray for the Bk toner bottle [1] with the wide
form portion, an excessive load is applied to the hopper at time of rotation of the toner container drive motor,
which leads to the symptom.
[Reference]
Since a color toner bottle (Y/M/C) has the narrow form portion as shown in [2], a wrong bottle cannot be
inserted.

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Service work
When the symptom occurs, do not open the small door for replacing a toner bottle from User Mode
(prohibited matter). When the small door automatically opens, the drive motor tries to rotate, and then an
extra load is applied to the hopper, which may lead to E025-0x10 Error. Replace the wrong toner bottle by
following the steps below.
1) Open the controller box on the back of the machine (open the Fax unit when the Fax unit is installed),
remove the 1 screw [1], and then detach the toner container removing tool [2].

2) Disconnect the 1 connector [1], remove the 3 screws [2], and then remove the toner container drive motor
[3].

25
3) Turn the tool in the direction of the arrow, and check that a clicking noise when the bottle is detached can
be heard.

[Reference] When the tool cannot be turned halfway, insert a thin and stiff object such as a ruler into the gap
on the right side of the small door for replacing a toner bottle, and then lift up the object as shown in the
photo below. This unlocks the ratchet, and enables the small door to be manually opened. Then turn the
toner bottle in a counterclockwise direction, and perform the step 3 again.

4) When the toner bottle is detached, draw it out and replace it with the correct toner bottle.
5) Reassemble the parts from the step 2 in reverse order.

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Symptom
E025-0x02 Timeout error of the supply screw rotation detection sensor

Symptom
E025-0x02 occurred.
- E025-0x02: Block supply timeout error. The toner supply screw rotation sensor cannot detect rotation of
the screw. (x=1: Y, 2: M, 3: C, 4: Bk)

Cause
It is considered that the cause is either of the following:
a) Disconnection of the connector for the stirring supply motor, breaking of wire, and damage on the hopper
driver PCB
b) Pinching of the harness tie-wrap for Bk hopper
c) Clogging of toner in the toner supply pipe leading to the developing assembly
d) Distortion of the unit due to the wrong screw used to install the hopper unit (Bk) or due to the wrong order
in which the screws are installed
e) Distortion of the unit due to the wrong order in which the screws are installed in the hopper unit (Y)/(M)/(C)
f) Contamination of the rotation detection sensor
g) Failure in the stirring screw drive motor (i.e., DC motor)

Service work
Different measures should be taken depending on the location of the cause. Make sure which of the
following is the cause, and take appropriate actions. All the actions at step c) and the subsequent steps
require removal of the hopper unit. For the removal procedure, refer to the FAQ below.
FAQ title: "E025-0x10 due to the bottle not inserted or removed and no detection of the home position
detection signal"
Step b) Removal of the hopper unit (Bk)
Step c) Removal of the hopper unit (Y)/(M)/(C)

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a) Disconnection of the connector for the stirring supply motor, breaking of wire, and damage on the hopper
driver PCB
a-1) Turn off the main power switch, and check the four locations as to whether the connector for the stirring
supply motor is disconnected as well as breaking of wire. Photo [A] shows the connector for Bk and [B]
shows the connector for Y/M/C. In order to check the connector for Y/M/C, the developing high voltage unit
[1] needs to be removed.

a-2) Visually check whether there is any failure, such as loosening of the connector, on the hopper driver
PCB [C].

a-3) If loosening of the connector is found, reinsert the connector. If any failure is found on the hopper driver

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PCB (FM3-9573-000), replace it.
a-4) Turn on the main power switch. If the symptom is not reproduced, the work is completed. If the
symptom is reproduced, check for other factors.

b) Pinching of the harness tie-wrap for Bk hopper

b-1) Turn off the main power switch, remove the rear cover, and check whether the harness tie-wrap for
yellow is not pinched in the gap between the toner supply pipe [a] and the metal plate [b] of the developing
drive unit. If it is not easily seen, remove the flywheel [1].

b-2) If the tie-wrap is pinched, shift the position of the tie-wrap forward or backward to allow it to be released.
b-3) If the flywheel is removed, install the flywheel and the rear cover, and turn on the main power switch. If
the symptom is not reproduced, the work is completed. If the symptom is reproduced, check for other
factors.
c) Clogging of toner in the toner supply pipe leading to the developing assembly
c-1) From the main body, remove the hopper unit of a color relevant to the failure.
c-2) Check the supply inlet of the developing assembly, and make sure there is nothing left, such as packing
material to be removed.
c-3) Remove 1 screw [1] and the toner supply pipe [2]. Here be sure not to turn the hopper unit upside down
as much as possible. Suck the toner out from the inlet supply with the vacuum cleaner as shown in the
photo.

29
[Caution] Be aware that if the hopper unit is turned upside down, the toner drops and scatters. The above
photo shows the hopper unit turned upside down in order to clearly show the location. Normally, the work is
performed on the hopper unit with the supply inlet oriented as shown in [a] in the photo below.

c-4) If the clogging is severe and no effect is seen after cleaning, replace the hopper unit (Bk: FM3-4715-000,
Y/M/C: FM3-4716-000).
c-5) Install the parts. If the symptom is not reproduced, the work is completed. If the symptom is reproduced,
check for other factors.

30
d) Distortion of the unit due to the wrong screw used to install the hopper unit (Bk) or due to the wrong order
in which the screws are installed
d-1) Remove the hopper unit (Bk) from the main body.
d-2) The screw for the hopper unit (Bk) and the shape of the installation area have been changed twice to
improve distortion of the unit. Make sure either of the following combinations is applied. If a wrong screw is
installed, change the screw to the one that fits in the shape of the installation area.
- The screw of the latest version (Ver.3) (FS2-9012) and the shape of the installation area (Lot No. Z05027
or later)

- The screw of Ver.2 (FS5-9216) and the shape of the installation area (Lot No. Z00454 to Z05026)

- The screw of Ver.1 and the shape of the installation area (Lot No. Z00000 to Z00453)

31
[Reference] The consecutive number is seen by removing the parts [1]. The number is inscribed in the
portion of the hopper unit as shown below.

d-3) Install the hopper unit (Bk) to the main body. When installing the hopper unit (Bk), make sure that 3
bosses [a] are fitted securely to prevent distortion of the unit. Install the screws in the order of [1] to [3] as
indicated below.

32
e) Distortion of the unit due to the wrong order in which the screws are installed in the hopper unit (Y)/(M)/(C)
e-1) Remove the hopper unit (Y)/(M)/(C) from the main body.
e-2) Reinstall the hopper unit (Y)/(M)/(C). Here be sure to install the screws in the order of [1] to [4] as
indicated below, to prevent distortion of the unit.

e-3) After installing the hopper unit (Y)/(M)/(C), push 3 link shafts [1], located on the upper left portion of
each hopper tray unit, to the rear side until they stop. Make sure that the protruded length [a] of the shaft is
37.5 mm or greater. If the protruded length is less than 37.5 mm, attach the link shaft sheet (FC0-2320-000)
to the rear end of each link shaft by referring to the FAQ titled as "E025-0xC0 Small door not opened."

e-4) Install the parts. If the symptom is not reproduced, the work is completed. If the symptom is reproduced,
check for other factors.

33
f) Contamination of the rotation detection sensor
f-1) From the main body, remove the hopper unit of a color relevant to the failure.
f-2) Be careful not to turn the hopper unit upside down as much as possible, and remove 1 screw [1].
Prepare the new rotation detection sensor (WG8-5848-000). Then replace the old rotation detection sensor
with the new one.

f-3) Install the parts. If the symptom is not reproduced, the work is completed. If the symptom is reproduced,
check for other factors.

34
g) Failure in the stirring screw drive motor (i.e., DC motor)
g-1) Due to a failure in the DC motor, the rotation speed may be reduced, resulting in timeout. When the
symptom occurs, remove the hopper unit of the relevant color, and replace the DC motor [1]
(FK2-7893-000).

g-2) Install the parts. If the symptom is not reproduced, the work is completed. If the symptom is reproduced,
check for other factors.
[Replacement parts]
FM3-9573-000 HOPPER DRIVER PCB ASSEMBLY
FM3-4715-000 HOPPER UNIT (Bk)
FM3-4716-000 HOPPER UNIT (Y / M / C)
FC0-2320-000 LINK SHAFT SHEET
WG8-5848-000 PHOTO-INTERRUPTER,GP1A173LCS0F
FK2-7893-000 DC MOTOR

Symptom
E025-0x10 appears because of failure in bottle attachment and detachment operation and home position
detection signal

Symptom
E025-0x10 occurred.
- E025-0x10: Toner cap position sensor time out error (x = 1: Y, 2: M, 3: C, 4: Bk)

Cause
The connector of drive motor may slip out, be broken, have failure, or the connector on the hopper driver
PCB may not be securely fitted. Follow the steps below to identify causes to take measures.
35
Servicing Work
1) In Service Mode, Mode List > COPIER > Function > CLEAR > ERR, and select "OK". Return to the error
screen with reset key, and turn OFF the main power.
2) Open the rear cover, and then turn ON the main power. Check that the drive motor runs at the initial
operation.
2-1) When the drive motor runs, go to step "a) When the drive motor runs." If the drive motor does not run,
go to step 3).
3) Visually check that the connector [1] slips out; the cable [2] is not broken; the connector of the hopper
driver PCB [3] is securely fitted. Insert the connectors once again if necessary.

4) If the drive motor does not run even though each part has no problem when they are checked in step 3),
replace the drive motor (Bk:FK2-7875-000/ C.M.Y: FK2-7893-000.) If the replacement improves the
symptom, the work is completed.

a) When the drive motor runs:

Check if the bottle is correctly attached and detached.
a-1) Open the controller box at the back of the main body (when the FAX unit is mounted, open the FAX unit
as well.), then remove one screw [1] and detach the toner container removing tool [2].

36
a-2) Remove the connector [1] and the 3 screws [2]. Detach the toner container drive motor [3].

a-3) Turn the tool [1] in the direction of the arrow. Check a sound the bottle is detached (Turn the tool until a
clicking sound is heard.)
[Reference] After the shaft [2] retreats and comes up again, the toner bottle is detached, and then the small
door [3] opens.

a-4) When all the toner bottles have been detached, remove the hopper unit. If the release holder shift cam
HP sensor is badly soiled, replace the release holder shift cam HP sensor. Refer to step "b) Removing the

37
Hopper Tray (Bk)" or "c) Removing the Hopper Unit (Y)/ (M)/ (C)" when removing the hopper unit.
Refer to the photo below for the location of the release holder shift cam HP sensor. Photo [A] shows the
release holder shift cam HP sensor (color) which is attached to support plates of each color. [B] shows the
release holder shift cam HP sensor (Bk).

a-5) When the toner bottles have failed to be detached, remove the hopper unit to check that the parallel pin
is securely fitted, or that one-way gear is not broken. The procedures differ depending on the color where
the symptom occurs. For Bk, refer to "b) Removing the Hopper Unit (Bk)." For color, refer to "c) Removing
the Hopper Unit (Y)/ (M)/ (C)."

b) Removing the Hopper Unit (Bk)

b-1) Open the front cover. Remove the toner container (Bk) and the ITB unit.
b-2) Open the process unit inner cover and remove the process unit (C).
[Caution]
- After removing the process unit, do not expose the photosensitive drum to direct light. To block the light,
either cover the photosensitive drum protection sheet or wrap it with paper (5 sheets or more).
- Do not place the process unit or the photosensitive drum in any place where they will be subject to direct
sunlight such as near the window etc.
- Do not store them in any place where they will be subject to high or low temperatures and high or low
humidity, or the location where the temperature and the humid will change rapidly.
- Do not store them in the dusty place or the location which is pervaded with ammonia gas or organic solvent
gas.
b-3) Remove the developing assembly (Bk), primary charging assembly, pre-primary transfer charging

38
assembly and drum unit (Bk).
b-4) Open the controller box.
b-5) Remove 1 screw [1] to detach the waste toner container.

b-6) Use a flat-blade screwdriver [1] to release the claw [2] and remove the hook [3]. After detaching the
handle cover [4], remove the 2 screws [5] and detach the right lower cover 3 [6].

b-7) Remove the 2 screws [1] and detach the right middle cover [2].

39
b-8) Remove the 3 screws [1] to detach the flywheel [2].

b-9) Release the cables from 1 edge saddle [2] and the 2 wire saddles [3], and disconnect the 4 connectors
from the PCB.

b-10) Remove the 2 screws [1] and tilt the PCB Mount to the front.

b-11) Remove the 2 screws [1] and detach the drum drive unit (Bk)[2].

40
[Caution] When installing the drum drive unit (Bk), go through the following steps so that no gap is found with
the main body's rear side plate.
1) Install the drum drive unit (Bk) and temporarily tighten the 2 screws.
2) Install the flywheel fixing with the 3 screws.
3) Hold the 2 levers of the process unit inner cover and lift up the levers and process unit inner cover to the
horizontal level.
4) While keeping the levers horizontally, push the process unit inner cover to the rear side. Then, push on
the 2 stopper plates [A] of the right and left hooks of the process unit inner cover to the end faces [B] of the
hinge shaft holder at the right and left sides on the main body. If the process unit inner cover is pushed to the
rear side without keeping the levers horizontally, the 2 stopper plates [A] of the hooks run over the inside of
the hinge shaft holder at the right and left sides on the main body, which may cause the release arm inside
the process unit inner cover to get damaged.

5) Raise the levers at a 90-degree angle further and close the process unit inner cover. The 2 hooks (right
and left) of the process unit inner cover are hooked to the hinge shaft at the right and left sides of the main
body to lock.

41
6) Install the front inner handle cover L [1] and the front inner handle cover R [2] in the direction of the arrow
and tighten the screw [3] respectively.

7) Push in the drum drive unit (Bk) all the way to the rear and tighten the 2 screws.
b-12) Remove the 4 screws [1] and detach the duct [2].

b-13) Remove the 2 screws [1] and detach the gear cover [2].

b-14) Remove the 2 wire saddles [1] and the 2 relay connectors [2].

42
b-15) Remove the 2 screws [1] and detach the drum drive unit (C).
[Reference] To detach the hopper unit (Bk), remove the drum drive unit (Bk) as well as the drum drive unit
(C).

[Caution] When installing the drum drive unit (C), go through the following steps so that no gap is found at
the main body's rear side plate.
1) Install the drum drive unit (C) and temporarily tighten the 2 screws.
2) Hold the 2 levers of the process unit inner cover and raise the levers and the process unit inner cover at a
90-degree angle.
3) While keeping the levers horizontally, push the process unit inner cover to the rear side. Then, push on
the 2 stopper plates [A] of the right and left hooks of the process unit inner cover to the end faces [B] of the
hinge shaft holder at the right and left sides of the main body. If the process unit inner cover is pushed to the
rear side without keeping the levers horizontally, the 2 stopper plates [A] of the hooks run over the inside of
the hinge shaft holder at the right and left sides of the main body, which may cause the release arm inside
the process unit inner cover to get damaged.

43
4) Raise the levers at a 90-degree angle further and close the process unit inner cover. The 2 hooks (right
and left) of the process unit inner cover are hooked to the hinge shaft at the right and left sides of the main
body to lock.
5) Install the front inner handle cover L [1] and the front inner handle cover R [2] in the direction of the arrow
and tighten the screw respectively.

6) Push in the drum drive unit (C) all the way to the rear and tighten the 2 screws.

b-16) Remove 1 screw [1] and 1 boss [2]. Pull out the hopper shield [3] to remove it while opening the top.

b-17) Remove the 5 wire saddles [1], 6 harness guides [2], 4 connectors [3], and detach the harness.

44
b-18) Remove the 2 screws [1] and the 4 grounding wires [2].

b-19) Remove the 2 screws [1], 1 wire saddle [2], and 1 connector [3]. Detach the high voltage PCB box [4]
and temporarily place it on the controller box.

b-20) Remove the 4 wire saddles [1], 1 edge saddle [2], and 3 relay connectors [3] to detach the harness.

45
b-21) Remove the 2 screws [1] and 1 projection [2] to detach the fan [3].

b-22) Remove the screw [1]. Remove the rail cover (front) [2] and the spring [3] while pressing the rail
cover(front) [2] to prevent the spring from dropping inside the machine.

46
b-23) Remove the 2 screws [1], 1 stepped screw [2], and 1 hook [3] to detach the hopper unit (Bk) [4].

47
[Caution] When installing the hopper unit (Bk), perform the following procedure to install the hopper unit (Bk)
with the toner supply mouth pointing upward.
1) Check that the black developing assembly pressure lever is pulled. Fit teeth [A] of the rail cover (rear) [1]
and teeth [B] of the gear [2] together and then push in the rail cover (rear) until it stops.

[Reference] The photo shows the position of the black developing assembly pressure lever [a].

2) With the toner mouth [a] rotated until it pushes against the stop, be sure that the 3 bosses [2] and 1 hook
[3] of the hopper unit (Bk) [1] are fully inserted before tightening the screws in the order of [4], [5] and [6].

48
[Reference] To ensure that the toner supply mouth has been pushed in until it stops, check that the line [A]
on the pipe of the hopper unit (Bk) and the line [B] on the toner supply mouth are aligned with each other.

b-24) Remove the 3 screws of the hopper unit (Bk) to detach the plate of the gear [2].

49
b-25) Remove the connector [1] and the harness from the 7 wire saddles.

b-26) Remove the 3 screws [1].

b-27) Remove the E-ring [1], gear [2], parallel pins [3], bearing [4], and large drive shaft [5].

b-28) Remove the gear [1] and bearing [2]. Remove the small drive shaft [3] from the hopper plate [4].

50
b-29) Remove the one-way gear unit [1]. Check if there is no breakage or the parallel pins are securely fitted.
There are 2 parallel pins. Remove the one-way gear unit [1] and 50T gear [2] to check them.

b-30) If the one-way gear has a crack, prepare a new type 18T one-way gear (FU6-0584-000) with
increased strength, and replace the old one with the new type. Photo [A] is a new type whereas [B] is an old
type.

b-31) Assemble the parts in reverse order from step b-29) to b-1).

51
c) Removing the hopper unit (Y)/(M)/(C)
c-1) Open the front cover to remove the toner container (Y), (M), (C), (Bk) and the ITB unit.
c-2) Remove the 2 hinge pins [1] to detach the front upper cover [2].

c-3) Remove the 4 screws [1], 2 claws [2], and 3 projections [3]. Remove the toner container replacement
unit inner cover [4].

52
[Caution] When installing the toner container replacement unit inner cover [1], be careful that the 4 toner
insertion entrance cover sensors [2] and grounds on the upper part of the sensor may interfere each other to
damage.

c-4) Open the process unit inner cover to remove the process unit (Y)/(M)/(C).
[Caution]
- After removing the process unit, do not expose the photosensitive drum to direct light. To block the light,
either cover the photosensitive drum protection sheet or wrap it with paper (5 sheets or more).
- Do not place the process unit or the photosensitive drum in any place where they will be subject to direct
sunlight such as near the window etc.
- Do not store them in any place where they will be subject to high or low temperatures and high or low
humidity, or the location where the temperature and the humid will change rapidly.
- Do not store them in the dusty place or the location which is pervaded with ammonia gas or organic solvent
gas.
c-5) Remove the developing assembly (Bk), primary charging assembly, pre-primary transfer charging
assembly and drum unit (Bk).

53
c-6) Open the controller box.
c-7) Remove the screw [1] to detach the waste toner container.

c-8) Use a flat-blade screwdriver [1] to release the claw [2] and hook [3]. After detaching the handle cover [4],
remove the 2 screws [5] and right lower cover 3 [6].

c-9) Remove the 2 screws [1] to detach the right middle cover [2].

c-10) Remove the 3 screws [1] to detach the fly wheel [2]. When the drum drive unit (Y) and (M) are removed,
the fly wheel does not need to be removed.

54
c-11) Release the cables from the edge saddle [2] and 2 wire saddles [3], and disconnect the 4 connectors
from the PCB. When the drum drive unit (Y) and (M) are removed, this work is not required.

c-12) Remove the 2 screws [1] and tilt the PCB mount to the front. When the drum drive unit (Y) and (M) are
removed, tilting the PCB mount to the front is not required.

55
c-13) Remove the 2 screws [1] to detach the drum drive unit (Bk) [2]. When the drum drive unit (Y) and (M)
are removed, this work is not required.

c-14) Remove the 4 screws [1] to detach the duct [2].

c-15) Remove the 2 screws [1] to detach the gear cover [2].

56
c-16) Remove the 2 wire saddles [1] and 2 relay connectors [2]. The photo shows the location of the drum
drive unit (C). Follow the same steps to work on the drum drive unit (Y), (M) as well.

c-17) Remove the 2 screws [1] to detach the drum drive unit (C). Follow the same steps to work on the drum
drive unit (Y), (M) as well.

57
c-18) Remove the screw [1] and the boss [2]. Pull out the hopper shield [3] to detach it while opening the top.

c-19) Remove the 5 wire saddles [1], 6 harness guides [2] and 4 connectors [3] to remove the harness.

c-20) Remove the 2 screws [1] to detach the 4 grounding wires [2].
58
c-21) Remove the 2 screws [1], the wire saddles [2] and the connector [3]. Detach the high voltage PCB box
[4] and temporarily place it on the controller box.

c-22) Remove the 4 wire saddles [1], the edge saddle [2], and 3 relay connectors [3] to detach the harness.

59
c-23) Remove the 2 screws [1] and the projection [2] to detach the fan [3].

c-24) Remove the screw [1]. Remove the rail cover (front) [2] and the spring [3] while pressing the rail
cover(front) [2] to prevent the spring from dropping inside the machine.

60
c-25) Remove the 2 screws [1], 1 stepped screw [2] and 1 hook [3] to detach the hopper unit (Bk) [4].

[Caution] When installing the hopper unit (Bk), perform the following procedure to install the toner supply
mouth pointing upward.
1) Check that the black developing assembly pressure lever is pulled. Fit teeth [A] of the rail cover (rear) [1]
and teeth [B] of the gear [2] together and then push in the rail cover (rear) until it stops.

[Reference] The photo shows the location of the black developing assembly pressure lever [a].

61
2) With the toner mouth [a] rotated and held until it pushes against the stop, be sure that the 3 bosses [2]
and 1 hook [3] of the hopper unit (Bk) [1] are fully inserted before tightening the screws in the order of [4], [5]
and [6].

[Reference] To ensure that the toner supply mouth has been pushed in until it stops, check that the line [A]
on the pipe of the hopper unit (Bk) and the line [B] on the toner supply mouth are aligned with each other.

c-26) Remove the 2 screws [1] and 1 boss [2]. Pull out of the hopper shield [3] while opening the top.

62
c-27) Remove the 3 connectors [1] and 1 wire saddle [2].

c-28) Remove the 5 screws [1] to detach the developing drive unit (Y)/(M)/(C) [2].

c-29) Remove the rail cover (rear) [1].

63
[Caution] When installing the rail cover (rear) [1], fit teeth [A] of the rail cover (rear) [1] and teeth [B] of the
gear [2] together and then push in the rail cover (rear) until it stops.

c-30) Remove the 4 connectors [1] and 8 wire saddles [2] to detach the harness.

64
c-31) Put the high voltage PCB [1] back to the original position and put the harness [2] inside the host
machine. Be careful not to pinch the harness when closing the controller box [3]. Remove the 2 screws [4] of
the hopper unit (Y)/ (M)/ (C).

c-32) Open the controller box again and temporarily place the high voltage PCB on the controller box.
c-33) Remove the 2 screws [1], 4 bosses [2] and 1 hook [3]. Release the 4 harnesses of the high voltage
PCB and detach the hopper unit (Y)/ (M)/ (C).

65
[Caution] When installing the hopper unit (Y)/ (M)/ (C), go through the following steps so that no gap is found
at the main body's rear side plate.
1) Install the hopper unit (Y)/(M)/(C) with 2 screws aligning the position with the hook and 4 bosses on the
main body.
2) Push in the shaft at the upper left of the hopper tray unit all the way to the rear until it stops, and the check
that the remained shaft length is 37.5 mm or more. If not, reinstallation is required because the hopper unit
(Y)/(M)/(C) is not contact with the host machine's rear side plate.

c-34) Remove the connector [1] connected to the color of the hopper unit to be removed. Remove the cable
[2] from the wire saddle. There are 4 wire saddles in each color.

66
c-35) The hopper unit in each color is secured with 2 screws. Remove the 2 screws corresponding to each
Cyan [C], Magenta [M], Yellow [Y] hopper unit to detach the one.

67
c-36) Remove the one-way gear unit [1]. Check if there is no breakage or the parallel pins are securely fitted.
There are 2 parallel pins. Remove the one-way gear unit [1] and 50T gear [2] to check them.

c-37) If the one-way gear has a crack, prepare a new type 18T one-way gear (FU6-0584-000) with increased
strength, and replace the old one with the new type. Photo [A] is a new type whereas [B] is an old type.

c-38) Assemble the parts in reverse order from step c-36) to c-1).

Symptom
E025-0x20 due to the small door left open and no detection of the toner insertion entrance cover sensor

68
Symptom
E025-0x20 occurred.
- E025-0x20: Toner container/toner container inserting inlet phase error (x=1: Y, 2: M, 3: C, 4: Bk)

Cause
The small door may be open when it is left open after service work or when shock is applied. In addition, the
small door may be open due to a failure in the toner insertion entrance cover sensor.

Service work
1) Open the front upper cover. If the small door is open, make sure that the toner bottle is inserted correctly
and close the small door.
2) Turn off/on the main power switch.
3) If the error occurs even with the small door closed, proceed to step 4). If the machine is started normally,
the work is completed here.
4) Turn off the main power switch, remove 2 hinge pins [1], and remove the front upper cover [2].

5) Remove 4 screws [1], 2 claws [2], and 3 protrusions [3]. Then remove the toner container replacement
unit inner cover [4].

6) Replace the toner insertion entrance cover sensor [1] of the relevant color. Then install the parts by
69
reversing the procedure from step 5).
[Caution] When installing the toner container replacement unit inner cover [2], be careful not to allow it to
interfere with the toner insertion entrance cover sensor [1] since it may damage the sensor.

7) Turn on the main power switch, and make sure that the symptom is not reproduced.
[Replacement part]
WG8-5848-000 PHOTO-INTERRUPTER, GP1A173LCS0F

Symptom
E025-0xC0 Small door not opened

Symptom
E025-0xC0 occurred.
- E025-0xC0: Error in Toner Insertion Inlet Cover Sensor (x=1: Y, 2: M, 3: C, 4: Bk)

Cause
It is considered that the cause is either of the following three:
a) Distortion of the sensor support plate and the open/ close detect flag installation area:
Due to the distortion of the sensor support plate and the open/ close detect flag installation area, the sensor
makes misdetection. Accordingly, it is attempted to open the small door although the front upper cover is not
open.
b) Insufficient protruded length of the link shaft:

70
Due to the hopper bending toward the rear side of the main body or due to the distortion of the main body
frame, the link shaft for releasing the small door is not sufficiently protruded. Because of such insufficient
protruded length, the small window cannot be opened.
c) Damage on the toner insertion inlet cover sensor
Due to shock applied by opening/ closing of the front upper cover, the toner insertion inlet cover sensor is
damaged and is stuck to the ON side.

Service work
Verify the location of the cause, and perform either of the following measures:
a) Distortion of the sensor support plate and the open/ close detect flag installation area
a-1) Clear the error via service mode, and turn off the main power switch.
a-2) Open the front upper cover. Check the installed conditions of the sensor support plate [1] and the open/
close detect flag [2]. Also check whether distortion is found in the parts [1] and [2]. If any failure is found, fix
it.

a-3) Turn on the main power switch. If the symptom is reproduced, replace the toner supply cover open/
close sensor (WG8-5783-000). If the symptom is not reproduced, the work is completed.

b) Insufficient protruded length of the link shaft

b-1) Clear the error via service mode, and turn off the main power switch.
b-2) Remove 2 hinge pins [1] and remove the front upper cover [2].

71
b-3) Remove 4 screws [1], 2 claws [2], and 3 protrusions [3]. Then remove the toner container replacement
unit inner cover [4].

[Caution] When installing the toner container replacement unit inner cover [2], be careful not to allow it to
interfere with the toner insertion inlet cover sensor [1]. It may damage the sensor.

b-4) Measure the protruded length [a] of the link shaft [1] in a color station where the small door cannot be
opened. Make sure that the protruded length [a] is 37.5 mm or greater.

72
b-5) If the protruded length is less than 37.5 mm at step b-4), prepare the link shaft sheet (FC0-2320-000) [1],
pull out the link shaft, and attach the sheet to the rear end [b] of the link shaft.
[Caution] Be sure to attach the link shaft sheet so as not to allow it to stick out from the link shaft.

b-6) Reinsert the link shaft to the main body. When the link shaft is inserted, it may be caught somewhere
partway. Be sure to ensure to insert the link shaft to the rear side while manipulating the tip of the link shaft.
Indicated by [c] are the locations where the link shaft is often caught.

73
[Caution] Before installing the toner container replacement unit inner cover, make sure that each parallel pin
of the link shafts of all the stations are tilted at an angle [d] of about 45 degrees. Even in a station where the
link shaft sheet is not attached, the angle of the parallel pin may be shifted when the toner container
replacement unit inner cover is removed. Thus, be sure to check all of the stations.

b-7) Install the parts by reversing the procedure from step b-3), and turn on the main power switch. If the
symptom is not reproduced, the work is completed.

c) Damage on the toner insertion inlet cover sensor

c-1) Clear the error via Service mode, and turn off the main power switch.
c-2) Remove 2 hinge pins [1] and remove the front upper cover [2].

c-3) Remove 4 screws [1], 2 claws [2], and 3 protrusions [3]. Then remove the toner container replacement
unit inner cover [4].

74
[Caution] When installing the toner container replacement unit inner cover [2], be careful not to allow it to
interfere with the toner insertion inlet cover sensor [1]. It may damage the sensor again.

c-4) Replace the toner insertion inlet cover sensor (WG8-5848-000) of the relevant color.
c-5) Install the parts by reversing the procedure from step c-3), and turn on the main power switch. If the
symptom is not reproduced, the work is completed.
[Replacement parts]
WG8-5783 PHOTO-INTERRUPTER, GP1A173LCS0F
FC0-2320 LINK SHAFT SHEET
WG8-5848 PHOTO-INTERRUPTER, GP1A173LCS0F

75
Symptom
E025-0xa0/E025-0xb0 by attaching/ detaching the bottle

Symptom
Either of the error codes E025-0xa0/ E025-0xb0 occurred in field cases.
- E025-0xa0: Unable to detect the Release Holder Shift Cam HP Sensor status when opening the toner cap,
so that open and close status of the toner cap is unable to be judged. (x=1: Y, 2: M, 3: C, 4: Bk)
- E025-0xb0: Unable to detect the Release Holder Shift Cam HP Sensor status when closing the toner cap,
so that open and close status of the toner cap is unable to be judged. (x=1: Y, 2: M, 3: C, 4: Bk)

Cause
The above symptom may occur due to smearing with toner/ defect/ disconnected wire harness/ defective
PCB of the Release Holder Shift Cam HP Sensor. The photo [A] shows the Release Holder Shift Cam HP
Sensors for respective colors attached on the drive support plate.
[B] shows the Release Holder Shift Cam HP Sensor for black.

76
Service work
When the symptom has occurred, prepare the new Release Holder Shift Cam HP Sensor (WG8-5848-000)
and replace the old sensor with the new one.
[Reference] It is required to remove the hopper unit before replacing the Release Holder Shift Cam HP
Sensor.
Refer to the below FAQ:
Title: "E025-0x10 appears because of failure in bottle attachment and detachment operation and home
position detection signal"
Procedure: "b) Removing the Hopper Unit (Bk)" and "c) Removing the hopper unit (Y)/ (M)/ (C)"
[Replacement part]
WG8-5848 Release Holder Shift Cam HP Sensor

Jam (Main Body)

Symptom
0101/0102 jam code owing to the slack of the lifter wire TP11 249

Symptom
On the devices of the serial numbers before the following (earlier than those in the below table), 0101 jam
may occur when paper is picked up from the right deck or 0102 jam may occur when paper is picked up from
the left deck.

77
 Model Serial Number Model Serial Number

iR-ADV C9075V2 US 208V HJW50222 iR-ADV C9070 EU 230V HKA50088

iR-ADV C9075 G HVF00502 iR-ADV C9060 EU 230V HKB50050

iR-ADV C9065 V2 US 208V HJX50095 iR-ADV C7065I EU 230V HKC50433

iR-ADV C9065 G HVG00501 iR-ADV C7055I EU 230V HKE50459

iR-ADV C7065V2 US 120V HJY50414 iR-ADV C9075V2 AU 230V HKF50001

iR-ADV C7065 G HVH00501 iR-ADV C9065V2 AU 230V HKG50001

iR-ADV C7055V2 US 120V HJZ50748 iR-ADV C7065V2 AU 230V HKH50014

iR-ADV C7055 G HVJ00501 iR-ADV C7055V2 AU 230V HKK50001

Cause
If the right or left deck in which the certain amount of paper is loaded is pulled out, the lifter plate would
descend swiftly and the lifter wire[1] that drives the lifter plate may become slack. The photos show the
back side of the left deck. The photo [A] shows the state in good order and [B], the state of slack lifter
wire[a].

In the state with slack lifter wire, if paper is loaded into the right (or left) deck exceeding the paper load limit
level as shown in the photo[A], and then the deck is pushed back into the main body, the lifter motor does
not run because the loaded paper is exceeding the paper load limit level. The photo[B] shows the state that
paper is loaded in line with the paper load limit level.

78
Next perform continuous feeding from the right (left) deck, and the pickup surface level on top of the stack of
paper would gradually lower. This would drive the lifter motor and let the lifter plate ascend.
However, if the lifter wire is slack, the lifter plate will not ascend properly and this would lead to a pickup
failure which results in the forementioned symptom.

Service work
Prepare the countermeasure part below that prevents the slack of the lifter wire to attach to the deck have
had the symptom above.
The following is the number of the parts required per one deck.
- FC6-3764-000 the damper holder (1 pcs)
- FC1-3975-020 the leaf spring (1 pcs)
- FC1-3976-000 the brake pad (2 pcs)
- XD1-1105-239 the washer (1 pcs)
- XA9-0732-010 RS screw (1 pcs)

1) Pull out the right or left deck, remove the 4 screws[1] and the deck front cover[2].

2) Attach the 2 brake pads (FC1-3976-000)[1] and the 1 leaf spring (FC1-3975-000)[2] as shown in the
photo.

79
3) After putting the 1 washer (XD1-1105-239)[2] onto the damper holder (FC6-3764-000)[1], attach the
damper holder[1] with the 1 RS screw[3].

4) Attach the front cover of the right or left deck.

5) Make some test copies to confirm if the jam would not occur.

[Additional parts]
- FC6-3764-000 HOLDER,DAMPER (1 pcs)
- FC1-3975-020 SPRING, LEAF (1 pcs)
- FC1-3976-000 PAD, BRAKE, PA (2 pcs)
- XD1-1105-239 WASHER,COP (1 pcs)
- XA9-0732-010 SCREW,RS,M4 (1 pcs)

Symptom
0101 Jam code on machines having DCON earlier than Ver.62.02

Symptom

80
0101jam occurred on machines having serial numbers earlier than those listed below.
- 0101 jam: Right deck pickup sensor (PS49) delay jam

Model Serial Number Model Serial Number

iR ADV C9075 PRO 208V US HJW50708 iR ADV C9070 PRO 230V EUR HKA50259

iR-ADV C9075 PRO 208V G HVF00532 iR ADV C9060 PRO 230V EUR HKB50523

iR ADV C9065 PRO 208V US HJX50540 iR ADV C7055i 230V EUR HKE52258

iR-ADV C9065 PRO 208V G HVG00530 iR ADV C7065i 230V EUR HKC51694

iR ADV C7065 120V US HJY51996 iR ADV C9075 PRO 230V AU HKF50033

iR-ADV C7065 PRO 120V G HVH00546 iR ADV C9065 PRO 230V AU HKG50023

iR ADV C7055 120V US HJZ53307 iR ADV C7065 230V AU HKH50229

iR-ADV C7055 PRO 120V G HVJ00570 iR ADV C7055 230V AU HKK50322

Cause
DCON earlier than Ver.62.02 had a problem in which large variation in torque caused rotation failure when
the pickup motor started to rotate at the time of the first sheet of paper being picked up.

Service work
Upgrade the DCON to Ver.62.02 and later.

Symptom
0101 Jam Code due to the burr on the right deck paper delivery path

Description
0101 Jam occurred on the right deck.
- 0101: Right Deck Pickup Sensor Delay Jam

Cause
Jam occurred due to the burr on the right deck paper delivery path.

81
Field Remedy
Replace the right deck.
- FM3-9829 1.1K RIGHT PAPER DECK ASS'Y

Symptom
020F Jam Code due to operation failure of the exchange flapper

Description
020F Jam occurred.
- 020F: Fixing Wrap Sensor Delay Jam

Cause
The exchange flapper arm [2] that operates the exchange flapper (delivery flapper) [1] was chipped off and
thus could not operate the exchange flapper correctly, which caused a paper jam. Fig. [A] shows the state in
which the flapper operates correctly, while Fig. [B] shows the state in which the flapper stops in the middle of
paper feed path.

82
Field Remedy
Prepare the exchange flapper arm (FC8-2573-000) and the new type of the exchange flapper
(FM0-3014-000), and follow the steps below.
[Reference] In the new type of the exchange flapper [1], the metal plate [2] having high slippery quality is
added to the surface in contact with the exchange flapper arm to prevent chip-off of the arm. The photo [A]
shows the old type, and the photo [B] shows the new type.

1) Pull out the fixing feed unit [1], the left deck, and the cassettes 3 and 4, and then remove 2 screws [2].

83
2) Remove the left low cover, the left upper cover and the left middle cover.
3) Open the delivery unit [1] and remove 1 screw [2] and the connector cover [3].

4) Disconnect the connector [2] and remove the reuse band [1] and the delivery unit [3].

84
5) Disconnect the 3 harness connectors [2] from the reverse unit [1], remove the harnesses from the 2 wire
saddles [3] and the 1 edge saddle [4]. Furthermore, remove 6 screws to let the 2 hooks [5] escape, and then
remove the reverse unit.

6) Disconnect the 1 connector [1], remove 2 screws [2], and then remove the cover [3] from the reverse unit.

85
7) Disconnect the 1 connector [1], remove 2 screws [2], and then remove the exchange flapper unit [3].

8) Remove the 2 e-rings [1], and then replace the exchange flapper [2]. [A] is the new type of the exchange
flapper, and grease was already applied to the metal plate [a].

86
9) Remove the 2 e-rings [1], and then replace the exchange flapper arm [2].

10) Mount the exchange flapper unit to be removed in the step 7).
11) In a state that the solenoid pin [1] is completely pulled in the arrow direction, check that the gap [a]
between the exchange flapper [2] and the metal plate guide [3] is 0.5mm. Regarding the method for
checking the gap, there is no problem if the JIS standard thickness gauge [4] with the length of 150mm and
thickness of 0.5mm can be inserted as shown in the picture below.

87
When the gap [a] is larger or smaller than 0.5mm, loosen the 2 screws [6] for the solenoid [5], adjust the
position of the solenoid [5] so that the gap [a] becomes 0.5mm in a state that the solenoid pin [1] is pulled in
the arrow direction, and then attach the screw [6].

12) Attach the parts by following the steps 6 or later in the reverse order.
13) Perform a test of two-sided copy to check that Jam does not occur.
[Replaced Parts]
FC8-2573 EXCHANGE FLAPPER ARM
FM0-3014 EXCHANGE FLAPPER

88
Feeder Jam
Symptom
0045/0047/0049 Jam codes due to the turned up sheet of the registration guide TP12 373

Description
There were Field cases of 0045, 0047 or 0049 jam on feeding originals after jam removal with the devices
from among the ones before the following S/Ns.
- 0045: Registration sensor delay jam
- 0047: Read sensor 1 delay jam
- 0049: Read sensor 2 delay jam

Model Destination Serial #

Duplex Color Image Reader Unit-A1 UL GDD57026

Duplex Color Image Reader Unit-A1 EUR GDF54895

Duplex Color Image Reader Unit-A1 Others GDJ50559

Caution
When removed accordion or folded/bent jammed originals, the symptom occurred due to the turned up
sheet [2] of the registration guide [1].

Field Remedy
Prepare the new type of the registration guide (FL2-9670-000) in which the measure against sheet-turns-up
89
has been taken and also the new type of the paper feed guide (FL2-9671-000) that has been changed in
conjunction with the shape change of the registration guide in order to replace the old parts with them by
following the below procedure:
The pictures below show the old type [A] and new type [B] of the registration guide.

The pictures below show the old type [C] and new type [D] of the paper feed guide.

1) Remove the front cover [1] and the rear cover [2].

2) Unscrew the 2 screws [1] to remove the left side cover [2].

90
3) Detach the reuse band [1] and the connector [2].

4) Detach the E-ring [1] attached on the front side of the feeder cover and the Open/Close cover stopper 1
[2].

91
5) Unscrew the 1 screw [1] to remove the guide pin [2] of the feeder cover and the feeder cover.

6) Open the open/close guide (lower) [1] and unscrew the 2 screws [2] to remove the registration inner guide
[3].

7) Unscrew the 2 screws [1] to detach the registration guide [2].

[Caution] When attaching parts, attach the new type of the registration guide.

92
8) Unscrew the 2 screws [1] to detach the Paper feed guide assembly 2 [2].

9) Detach the plastic E-ring attached to the shaft of the Paper feed guide assembly 1 with fingers.

10) Unscrew the 2 screws [1].

93
11) Detach the release arm [1] and the bushing [2] from the shaft of the Paper feed guide assembly 1 to
remove the Paper feed guide assembly 1 [3]. Attach the new type of the Paper feed guide assembly 1, and
then put the release arm [1] and the bushing [2] back in place.

12) Reassemble the parts removed in the reverse order from the step 10).
[Replacement Parts]
- FL2-9670 GUIDE, REGISTRATION
- FL2-9671 GUIDE, PAPER FEED
Symptom
0002/0003/0004 Jam Code Multi feed due to originals having low separation performance (Duplex Color Image
Reader-A1)

Description
When originals were fed, 0002/0003/0004 Jam (multi feed jam) occurred.
- 0002: Post-separation sensor 3 stationary jam
- 0003: Delivery sensor delay jam
- 0004: Delivery sensor stationary jam

94
Cause
When paper having extremely low separation performance is used as originals, the stacked originals were
not separated by the separation roller driven by the torque limiter [1] of the feeder. Accordingly, the symptom
occurred.
[Reference] In order to support such paper, the special torque limiter is required which has further improved
separation performance.

Field Remedy
In order to support such paper having low separation performance, prepare the special torque limiter
(FE3-4556-000) that has improved separation performance. Then replace the torque limiter according to the
following steps. Note that this torque limiter is set up for service exclusive use and has the black mark.
1) Open the feeder cover and remove 3 screws to remove the inner cover [1].

2) Remove 2 springs [1].

95
3) Remove 2 resin rings [1] and 2 bushings [2] to remove the pickup roller unit [3].

4) Remove 2 screws [1] to remove the pickup guide (lower) [2].

5) Remove 2 screws [1] to remove the separation roller unit [2].

96
6) Remove the torque limiter [1], and install the black marked torque limiter (FE3-4566-000). The photo
shows the torque limiter that is fitted in the product at the factory and has the red mark.

7) Reverse the steps from step 5) to install the parts.

8) Place the originals on the document tray and scan or copy to make sure that the symptom is improved. If
the symptom is improved, the work is completed. If an original feed fault or multi feed occurs, proceed to the
following step.

a) If original feed fault occurs:

The torque limiter prepared this time (FE3-4556-000) has an original multi feed prevention feature (for
applying force to return the original(s)) which is too strong. Thus, prepare the red marked torque limiter
(FC8-5907-000) and the arm sensing sheet set (FM4-9078-000), and proceed to step 9). The blue marked
torque limiter (FC7-2494-000) having low separation performance is fitted on the feeder with a serial number
earlier than the following serial numbers. Be sure to prepare the red marked torque limiter.

Model Serial #

Color Image Reader-A1(INCH/AB) GDA00065

Duplex Color Image Reader-A1(INCH/A) GDD02903

Duplex Color Image Reader-A1(A) GDF01723

Duplex Color Image Reader-A1(INCH/AB) GDJ00062

b) If multi feed occurs:

With the replaced torque limiter (FE3-4556-000) installed, prepare the arm sensing sheet set
(FM4-9078-000) and proceed to step 9).

9) In Settings/Registration > Function Settings > Common > Scan Settings > Timing to Raise Feeder Tray,
select "When Panel Is Touched" and press "OK" button to close the setting screen.

97
10) Place originals on the original pickup tray and touch a given key on the control panel to lift the original
pickup tray [1].

11) Open the feeder cover and remove 3 screws to remove the inner cover [1].

12) Using a ruler [1] as shown in the photo, measure the distance [c] between top [a] of the pre-separation
plate [2] and the original [b]. [A] shows the positions of the pre-separation plate [2] and the original [b] before
the original pickup tray is lifted. [B] shows the positions of the pre-separation plate [2], the original [b], and
the ruler [1] after the original pickup tray is lifted.

98
13) According to the distance [c], select the type of the arm sensing sheet.
- [c] is from 0 to 1.5mm: Arm Sensing Sheet A [1]
- [c] is from 1.5 to 3mm: Arm Sensing Sheet B [2]
- [c] is over 3mm: No need to add Arm Sensing Sheet
[Caution] The arm sensing sheet A comes with the arm sensing sheet B (as the arm sensing sheet set:
FM4-9078-000).

14) Remove 2 springs [1].

15) Remove 2 resin rings [1] and 2 bushings [2] to remove the pickup roller unit [3].

99
16) Attach the selected arm sensing sheet to the paper surface sensor flag so as to fit it to the arm sensing
sheet attachment reference lines [a].

17) Remove 2 screws [1] to remove the pickup guide (lower) [2].

18) Remove 2 screws [1] to remove the separation roller unit [2].

19) Remove the separation roller [1] and the roller shaft [2].

100
20) Draw a scribed line [b] on the marked line [a] on the separation roller pressure adjustment plate.

21) Loosen the screw fixed with the red adhesive, move the marked line [a] in the direction [d] by 0.5 scale
mark of the adjustment plate [c], and fix the screw again.

22) At step 8) "a) if original feed fault occurs", remove the black marked torque limiter (FE3-4556-000), and
install the red marked torque limiter (FC8-5907-000).

101
23) Reassemble the parts in reverse procedure from step 19) to step 14). Then put the inner cover and close
the feeder cover.
24) Place originals on the original tray and scan or copy to make sure that pickup operation has no problem.
[Replacement parts]
- FE3-4556 LIMITER, TORQUE
- FC8-5907 LIMITER, TORQUE
- FM4-9078 ARM SENSING SHEET SET

Bookelet/Staple Finisher-A1
Symptom
1121 Jam Code due to the feeding roller pressure was uneven (Staple Finisher-A1/Booklet Finisher-A1) [G]

Description
Jam code 1121 is not in the book. The last sheet jams when going into the upper or lower tray of the Finisher.
It does not jam when paper is delivered to the Finisher top tray.

Field Remedy
Found that the upper entrance guide pressure was uneven. The operator side was touching but the non
operator side was slightly lifted. Adjusted the assembly and now it sits even and does not jam. The assembly
could get tweaked if attempts are made to lower the unit with out releasing it from th up position.

102
[A]: This white lever should move from the front to the center when closed. This indicates that the rollers are
loaded up with the proper tension.

Symptom
1121/1012/1011 Jam Codes resolved with adjusting the Curl Correction for each drawer (Staple/Booklet
Finisher-A1)

Description
Intermittent jam codes 1121, 1012 and 1011 were observed after installing the machine.
- 1121: Stationary jam at Inlet sensor (S101) - 1012: Delay jam at Feed path senor(S102)
- 1011: Delay jam at Inlet sensor (S101)

Field Remedy
In this case, adjusting the Curl Correction for each drawer resolved the jam codes.
Press (Settings/Registration) > "Adjustment/Maintenance" > "Adjust Action" > "Correct Curl for Each Paper
Drawer".
This mode enables you to adjust the curl correction level of each paper source.

103
[Reference]
- Curl correction level is constantly adjusted to suit the characteristics of a paper. However, if the paper curl
is not corrected properly, you can manually adjust the curl correction level to accommodate the environment
and the characteristics of the paper, such as moisture in the paper.
- You can change the level of curl correction to suit the characteristics of the paper.
- Paper curl is negated by adjusting the paper in the opposite direction that is curled. Make test copies or
prints on the paper that you have adjusted and check the level of curl correction.
[Caution]
- Note that this feature may affect paper feeding. Since increasing the value to a great extent may cause
paper jams, adjusting the values in small increments is recommended.
- If you adjust the level of curl correction in Paper Type Management Settings in Preferences (from
Settings/Registration), make sure to reset the value in Adjustment/Maintenance (from the Additional
Functions screen) to "0".
- Depending on the environment where the paper is stored, the condition of the paper, such as moisture in
the paper, may differ. If the condition of the paper is different than usual, you can adjust the curl correction
level of each paper source individually for a better result.
- "Correct Curl for Each Paper Drawer" can be adjusted if the finisher is attached.
Symptom
112F Jam Code when Making Multiple Copies due to foreign material that had fallen into the gripper track
(Staple/Booklet Finisher-A1)

Description
The 112F jam code is an error avoidance jam. There were no error codes in service history. This code would
come up only when running multiple pages in the finisher. Single pages worked correctly.
While watching the gripper unit it was noticed that the gripper unit did not grab the pages and exit them onto
the finisher tray. Then the jam would occur. The gripper unit would not pull back into the finisher far enough
to go behind the rear edge of the paper. The gripper unit need to go back all the way behind the stack of
pages so it can close on the paper and push it forward to exit the stack out on to the tray.
- 112F: Detected error (E514/E530/E532/E535/E537/E540/E542/E568/E56D/E578/E57B/E57C/E583/E584)

104
during paper feed. The state is recovered by opening and closing the Door, or turning OFF and then ON the
power supply.
If the same jam is detected although the above operation is performed, an error code will be notified.

Field Remedy
In this case there was a push pin tack that had fallen into the gripper track [A]. The tack prevented the
gripper unit from moving all the way back causing the jam. The push pin tack was removed from the gripper
track to resolve the issue.

Booklet/Staple Finisher-B1

Symptom
1124 Jam Code due to operation failure of the swing arm (Booklet/Staple Finisher-B1)

Symptom
In Booklet/Staple Finisher-B1 with a serial number earlier than those shown below, 1124 Jam may occur
upon printing when both of the following conditions are met.
- 1124 jam: Delivery sensor stationary jam

Conditions
1. Staple sort mode or Sort mode
2. Small paper size (A4 size, letter size and others)

105
Model Serial Number

Staple Finisher-B1 FKU07299

Booklet Finisher-B1 FLG51456

Cause
When paper is delivered from the swing guide upon printing, the swing guide opens. At this time, the swing
arm [2] allows the swing roller [1] to move upward by about 2.5 mm. The swing arm may have poor slidability,
causing slow upward movement of the swing roller [1]. Accordingly, the paper [3] to be delivered is caught in
the swing roller [1], resulting in the symptom.

pg. 106
Service Work
1) Open the front door.
2) Remove 3 screws [1] to remove the escape tray cover [2].

3) Place the flathead driver on the portion [a] of the gear located below the tray [1]. Pulling the flathead driver
toward the front, move the tray [1] so that the tray becomes lower than the grate-shaped upper guide. For
the position of the grate-shaped upper guide, see the photo shown at the next step 4).

4) Remove 5 screws [1] to remove the grate-shaped upper guide [2].

pg. 107
5) Apply Super lube grease (FY9-6005-000) [4] of an amount equivalent to a grain of rice to each portion [a]
against which the swing arm slides.

6) Reassemble the parts by reversing the procedure from step 4).

7) Make test copies to check that no jam or the like occurs.

[Additional part]
FY9-6005-000 GREASE, SUPER LUBE

pg. 108
Symptom
1124 Jam Code (Staple/Booklet Finisher-A1)

Description
1124 Jam on the machine.

Field Remedy
The 1124 Jam Code which relates to a Stationary Jam at the PI104 Delivery Sensor on the Staple/Booklet
Finisher. In most cases, the 1124 jam has been known to occur if paper curling is detected and possible
dog earing of the lead edge of the paper coming out of the finisher. Please perform the curl adjustment via
the Paper Type Management Settings in User Mode.

Symptom
1011 jam code due to the stuck sensor flag (Booklet/Staple Finisher-B1)

Symptom
1011 jam may occur on the Booklet/Staple Finisher-B1 with the serial number before the following.
- 1011 jam: Inlet sensor delay jam

Model Serial Number

Staple Finisher-B1 FKU02748

Booklet Finisher-B1 FLG02362

Cause
Humidity softens and allows the Damper sheet[2] attached to the Inlet sensor flag[1] of the Booklet/Staple
Finisher-B1 to stick onto the frame that occurs the symptom.

pg. 109
Service work
Prepare the new type Damper sheet(FC5-3688-010)to which the softening prevention measure is taken to
replace with it following to the procedure below.
1) Open the front cover and the upper cover.
2) Open the Entrance upper guide upward.
3) Peel off the Damper sheet on the surface of the sensor flag and apply the new type Damper sheet.
4) Close the cover, etc. in the reverse order from the step 2).
5) Take some test copies to check if jam and the like would not occur.

[Replacement part]
FC5-3688-010 DAMPER, ENTRANCE SENSOR ARM

Symptom
1121/1011 Jam Codes resolved with adjusting the Curl Correction for each drawer (Staple/Booklet Finisher-B1)

Description
Intermittent jam codes 1121 and 1011 were observed after installing the machine.
- 1121: Stationary jam at Inlet sensor (PI103)
- 1011: Delay jam at Inlet sensor (PI1031)

Field Remedy
In this case, adjusting the Curl Correction for each drawer resolved the jam codes.
Press (Settings/Registration) > "Adjustment/Maintenance" > "Adjust Action" > "Correct Curl for Each Paper
Drawer".
This mode enables you to adjust the curl correction level of each paper source.

pg. 110
[Reference]
- Curl correction level is constantly adjusted to suit the characteristics of a paper. However, if the paper curl
is not corrected properly, you can manually adjust the curl correction level to accommodate the environment
and the characteristics of the paper, such as moisture in the paper.
- You can change the level of curl correction to suit the characteristics of the paper.
- Paper curl is negated by adjusting the paper in the opposite direction that is curled. Make test copies or
prints on the paper that you have adjusted and check the level of curl correction.
[Caution]
- Note that this feature may affect paper feeding. Since increasing the value to a great extent may cause
paper jams, adjusting the values in small increments is recommended.
- If you adjust the level of curl correction in Paper Type Management Settings in Preferences (from
Settings/Registration), make sure to reset the value in Adjustment/Maintenance (from the Additional
Functions screen) to "0".
- Depending on the environment where the paper is stored, the condition of the paper, such as moisture in
the paper, may differ. If the condition of the paper is different than usual, you can adjust the curl correction
level of each paper source individually for a better result.
- "Correct Curl for Each Paper Drawer" can be adjusted if the finisher is attached.
Symptom
112F Jam Code due to the failed paper detection of the finisher tray (Booklet/Staple Finisher-B1)

Symptom
112F Jam may occur several times resulting in E540-8002/E542-8002 on the finishers with the serial
number listed below or earlier.
-112F: Retry error (The state is recovered by opening and closing the Door, or turning OFF and then ON the
power supply.)
-E540-8002: The dangerous area is reached before the tray 1 paper surface sensor detects paper surface
during the paper surface detection operation.
-E542-8002: The upper limit area is reached before the tray 2 paper surface sensor 1 detects the paper
surface during paper surface detection operation.

Model Serial Numbers

pg. 111
Model Serial Numbers

Staple Finisher-B1 FKU18211

Booklet Finisher-B1 FLG57847

Cause
Due to the warpage of the shaft of the U. Paper Face Sensing Flag [1], the U. Paper Face Sensing Flag [1]
was not detected by the Paper Face Sensor [4] even after being pressed by the Tray 1 [2] or the Tray 2 [3]
resulting in 110F Jam. Several occurrences of 112F Jam result in E540-8002/E542-8002.

Field Remedy
Follow the procedure below to attach 1 sheet of the newly setup Sheet (4Y3-3015-000) to the tray cover
(upper) & the tray cover (lower) respectively. 2 sheets are required per finisher.
1) Move the Tray 1 [2] & the Tray 2 [3] of the finisher upward to remove the 10 screws of the Grate-shaped
Lower Guide.

pg. 112
2) Remove the Grate-shaped Lower Guide [5] avoiding the interference of the output pressing section [a]
while lifting the Tray 2 [3].

3) Move the latch [6] located at the bottom of the tray to the right side to release the clutch.

4) Lower the Tray 1 [2] and the Tray 2 [3].

pg. 113
5) Attach 1 sheet to the tray cover (upper) and the tray cover (lower) respectively from the gap made after
removing the Grate-shaped Lower Guide. Refer to the chart below for the push-on standards [b].

6) Make sure that the paper surface sensor flag is detected by the sensor by lifting & lowering the Tray 1 &
the Tray 2. [A] indicates that the flag is not detected by the sensor while [B] indicates the flag is detected by
the sensor.

7) Reassemble the finisher in reverse order from Step 2).

4Y3-3015 SHEET

pg. 114
 Appendix

Symptom
Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Booklet/Staple Finisher-A1)

Description
Booklet/Staple Finisher-A1 with a serial number earlier than the following serial numbers became unable to
pick up the stack of paper reliably due to the breakage in the tension spring of the gripper arm assembly.
This caused failure in paper delivery and stacking consecutively.

Modl #

STAPLE Finisher-A1 UL FKB50500

STAPLE Finisher-A1 EU/O FKM50234

STAPLE Finisher-A1 CN GKT50008

BOOKLET Finisher-A1 UL FKW50611

BOOKLET Finisher-A1 EU/O FKZ50529

BOOKLET Finisher-A1 CN GKU50000

Cause
While the finisher is in operation, the gripper arm assembly[2] inside the dispose assembly[1] picks up the
stack of delivered sheets and carries them. At this time, depending on the direction in which the tension
spring[3] of the gripper arm assembly[2] is installed, the tension spring[3] may break due to its endurance.
Accordingly, the stack of paper cannot be picked reliably.

pg. 115
Field Remedy
When the symptom occurs, prepare two sets of the level tensioner unit (FM4-4730) which is assembled, as
a new part, in a direction in which less load is applied to the tension spring. Replace the tension spring and
the gripper open/close lever with the level tensioner unit. [A] shows a tension spring which is assembled in a
direction in which a large load is applied to the tension spring, while [B] shows a tension spring assembled in
a direction in which less load is applied.

1) Remove the dispose assembly[1] from the finisher main body, and loosen the two screws[3] in the gripper
arm assembly[2]. There is no need to remove the screws.

pg. 116
2) Rotate the gripper arm assembly to move it to the position[a]. Then, remove the gripper arm assembly.
[Caution] Before removing the gripper arm assembly, be careful not to extend the tension spring
(FU8-2166)[4]. Be sure not to lose the tension spring since it is to be used again.

pg. 117
3) Remove the two screws[3] loosened in step 2).

4) Remove the two E-rings[5], and pull out the two pins[6].

5) Disassemble the gripper arm assembly, and replace the portion[b] with the level tensioner unit.

pg. 118
6) Reassemble the parts in reverse order from step 4).
[Replacement Part]
FM4-4730 LEVEL TENSIONER UNIT

Symptom
Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring (Booklet
Finisher-A1)

Description
Poor paper alignment while printing booklet in saddle stitch occurred.

Cause
As the tension spring[2] of the edge stopper unit[1] is broken, the balance between upper/lower stopper is
lost, and then paper does not stop at the proper position. The photo shown below is the broken tension
spring[2].

pg. 119
Field remedy
Prepare the tension spring (FU8-2272) to replace according to the steps below:
1) Open the front cover of the finisher, and pull out the saddle unit[1] about 20cm.

2) Pull out auxiliary caster[1] toward the direction indicated with an arrow, and pull out the saddle unit toward
the direction indicated with an arrow.

3) Unlock the stopper[1] of the rail to pull it out about 5cm.

pg. 120
4) Remove the 3 connectors[2] and 1 screw[3], remove the cable guide[1] from the saddle unit to pull out the
saddle unit even more.

5) Remove the 4 screws[3] and 1 knob[2], remove the saddle inside cover (lower)[1].

6) Remove the 6 screws[2] and remove the saddle stitcher controller PCB cover[1].

pg. 121
7) Remove the 12 connectors[3] to remove the cable[1] form the cable guide[2].

8) Remove the 2 connectors[1], and remove the calbe from the 3 wire saddles[2] and from the 3 edge
saddles[3].

pg. 122
9) Remove the 1 connector[2] to remove the cable from the 1 wire saddle[1].

10) Remove the 4 screws[2] to remove thrust unit[1].

11) Remove the 4 connectors[2], remove the 7 wire saddle[3], remove the 1 reuse band[4] to remove the
cable[1]

pg. 123
12) Remove the 2 screw[2] to remove the edge stopper unit[1].

13) Check the tension spring[1], and replace the broken spring.

14) To attach the tension spring[1], hook the spring on [a], and then put on the hook[b].

pg. 124
[Caution] Be careful not to twist the hook part[a] of the tension spring[1].
If the hook part of the tension spring[1] is twisted, surplus stress will be generated to damage the spring.

15) Install in the reverse order from the step of 12).

[Replacement part]
FU8-2270 SPRING, TENSION

Color displacement TP11 128a, TP10 161d, Color Flow Chart

Symptom
Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets

pg. 125
Description
Color displacement in the horizontal scanning direction only on the first to 4th sheets occurred in Field
cases.

Cause
When the ITB driving was to begin, the ITB snaked it's way to generate the color displacement.
[Reference] Color displacement may also occur because of changes in outside air temperature/ temperature
increase inside machine/ machine relocation.

Field Remedy
Perform the following steps on the premise that the previous measure against mottled blank on image when
using papers of rough surface (reducing the thickness of ITB/increasing ITB tension/decreasing pressure of
the primary transfer roller) were taken and the system software was upgraded to Ver.70.09 (DCON
Ver.66.05) or later.
1) Load 10 or more sheets of A4 (LTR) plain paper into the cassette 1.
2) In Service Mode > Mode List > COPIER > Option > FNC-SW > INTROT-T > Change the value to
"0". (Default value: 1, Range of setting: 0 to 3)
3) In Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, and enter "1" to press "OK."
4) In Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, and enter "5" to press "OK."
5) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "32" to press "OK."
6) Press "Start" on the control panel, and check that the color displacement has been improved on the first to
4th sheets of output samples.
[Caution]
- When the other colors are displaced toward the rear side more than Bk is[a], go to step 7).
- When the other colors are displaced toward the front side more than Bk is[b], then check other factors as
this measure will not work.
[1] indicates paper feed direction.

7) In Service Mode > Mode List > COPIER > Option > FNC-SW > INTROT-T, and enter any of "1" to "3" on
the basis of the sift length of the each color. (Default value: 1, Range of setting: 0 to 3)

pg. 126
8) In Service Mode > Mode List > COPIER > Function > INSTALL > "INIT-ITB," and adjust the ITB neutral
position.
9) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch >
press "Start."

10) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "6" to press "OK."
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
11) Press "Start" on Control Panel and check if color displacement has improved on 5 printed samples. If the
symptom has improved, the work is completed.
[Reference] If the above remedy does not improve the color displacement, refer to the following FAQ.
- If fixed displacement in any color of YMCK occurs on all pages, refer to "Fixed displacement in any color of
YMCK occurs on all pages".
- If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs
in a large quantity of print job".
- If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color
displacement suddenly occurs in the horizontal scanning direction."
- If fluctuating displacement in any color of YMC occurs in the vertical scanning direction, "Fluctuating
displacement in any color of YMC occurs in the vertical scanning direction."
- If fluctuating displacement in Bk occurs in the vertical scanning direction, refer to "Fluctuating displacement
in Bk occurs in the vertical scanning direction".
- If large displacement suddenly occurs in the vertical scanning direction, refer to "Large color displacement
suddenly occurs in the vertical scanning direction."
Symptom

pg. 127
Large color displacement suddenly occurs in the horizontal scanning direction

Description
Large color displacement suddenly occurred in the horizontal scanning direction on several sheets among
dozens or hundreds of printouts.
The symptom randomly occurred on 2nd to 5th sheets as shown in [a] and on 6th to 9th sheets as shown in
[b] at the time of continuous printing.

Cause
ITB displacement control became unstable due to meandering ITB etc., which caused color displacement.
[Reference] Color displacement may also occur because of changes in outside air temperature/ temperature
increase inside machine/ machine relocation.

Field Remedy
Assuming that the previous measure against mottled blank on image (thin ITB/ increased ITB tension /
decreased primary transfer roller pressure) has been already implemented and the system software has
been upgraded to ver. 70.09 (DCON ver.66.05) or later, attach and detach the ITB unit by following the steps
below.
1) Turn OFF the main power switch.
2) Open the front cover.
3) Remove the 1 screw [2], and detach the ITB inner middle cover [1] while letting the 2 hooks [3] escape.

4) Turn the ITB pressure release lever [1] in the direction of the arrow to release the pressure.

pg. 128
5) Remove the 2 screws [1] of the ITB frame.

6) Hold the handle [1] to pull out the fixing feed unit [2].

7) Hold the handle [1] to pull out the ITB unit [2].
[Caution] Be careful not to touch the ITB with fingers or damage it, otherwise failure may occur in the output
image.

8) Be sure that the ITB pressure release lever is in horizontal position (released state) to put the ITB unit

pg. 129
back in the host machine.
[Caution] If the unit is pushed in while the ITB pressure release lever is not in horizontal position, pressure
will not be applied to the ITB unit even by turning the ITB pressure release lever. Therefore, if the host
machine operates in this state, the belt displacement error (E075) occurs.

9) Secure the ITB unit [1] with the 2 screws [2], and then turn the ITB pressure release lever [3] in the
direction of the arrow to apply pressure.
[Caution] If pressure is applied to the ITB unit without tightening the screws, the ITB may be damaged.

10) Put the fixing feed unit back in the host machine.
11) Fit the ITB inner middle cover [1] on the 2 hooks [3], and then secure the cover with the 1 screw [2].

12) Close the front cover, and then turn ON the main power switch.

pg. 130
13) In Service Mode > Mode List > COPIER > Function > INSTALL > "INT-ITB," and adjust the ITB neutral
position.
14) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch
> press "Start."

15) Load 20 or more sheets of A3 (11"x17") plain paper into the cassette 3.
16) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "6" to press "OK."
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
17) In Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, and enter "3" to press "OK."
18) In Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, and enter "20" to press "OK."
19) Press "Start" on the control panel, and check that the color displacement has been improved on the 20
sheets of output samples.
[Reference] If the above remedy does not improve the color displacement, refer to the following FAQ.
- If fixed displacement in any color of YMCK occurs on all pages, refer to "Fixed displacement in any color of
YMCK occurs on all pages".
- If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs
in a large quantity of print job".
- If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to
"Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."
- If fluctuating displacement in any color of YMC occurs in the vertical scanning direction, "Fluctuating
displacement in any color of YMC occurs in the vertical scanning direction."
- If fluctuating displacement in Bk occurs in the vertical scanning direction, refer to "Fluctuating displacement
in Bk occurs in the vertical scanning direction".
- If large displacement suddenly occurs in the vertical scanning direction, refer to "Large color displacement
suddenly occurs in the vertical scanning direction."

Symptom
Fluctuating displacement in Bk occurs in the vertical scanning direction

pg. 131
Description
There is a case when color displacement occurs in such a way that an amount of displacement in Bk
fluctuates in the vertical scanning direction.
The below shows the output image of PG31, [a] shows the paper feed direction, [1] to [5] show the number
of sheets, and [3] shows correct image.

Cause
Due to the failure in the encoder or the control PCB of the Drum Drive Assembly, the rotational speed of the
drum becomes unstable, resulting in color displacement.
[Reference] Color displacement may also occur because of changes in outside air temperature/ temperature
increase inside machine/ machine relocation.

Field Remedy
Assuming that the previous measure against mottled blank on image (thin ITB/ increased ITB tension/
decreased primary transfer roller pressure) has been already implemented and the system software has
been upgraded to Ver. 70.09 (DCON Ver. 66.05) or later, clean the sensor or the encoder of the Drum Drive
Unit (Bk) or replace the Drum Drive Unit (Bk) (FM1-B788-000) following the steps below.
1) Turn OFF the main power SW and open the front cover.
2) Remove the Upper Front Cover
3) Remove the ITB Inner Cover. Turn the ITB Pressure Release Lever to the left to release the pressure.
4) Remove the Front Inner Handle Left Cover and the Front Inner Handle Right Cover, and open the
Process Unit Inner Cover.
5) Remove the Developing Assembly (Bk).
[Caution]
- Be sure not to touch the surface [A] of the developing cylinder, otherwise failure may occur in the output
image.

pg. 132
- Be sure to place the Developing Assembly (Bk) [1] on paper [2] or the like to prevent adhesion of
contamination or scratch to the sleeve.

6) Remove the Primary Charging Assembly.

[Caution] Be sure to place the Primary Charging Assembly in such a way that its surface with the grid [1]
facing up and also be sure not to touch the surface of the grid, otherwise failure may occur in the output
image.

7) Remove the Pre-transfer Charging Assembly.

8) Remove the Drum Unit (Bk).
[Caution]
- Be sure not to touch the surface of the photosensitive drum, otherwise failure may occur in the output
image.

pg. 133
- Be sure to place the removed Drum Unit (Bk) [1] on paper [2] or the like, and cover it with the drum
protection sheet [3] or wrap it with paper [3] (five or more sheets) so as to shield the drum, otherwise failure
may occur in the output image.

- Be sure to install the Drum Shaft Cap [1] to a position so that the hole [A] of the Drum Shaft Cap fits the
edge [B] of the Drum Drive Shaft [2] and at the same time the protrusion [C] of the Drum Shaft Cap fits the
groove [D] of the Drum Flange. When it is out of the position, turn the Drum Flange [3] "counterclockwise" so
as to align the position.

9) Push in the Black Developing Assembly Pressure Lever [1] to apply pressure.

pg. 134
10) Close the Process Unit Inner Cover [1].

11) Pull out the Fixing Feed Unit and the ITB Unit.
[Caution]
- Be careful not to touch the ITB with fingers or damage it, otherwise failure may occur in the output image.
- Be sure that the ITB Pressure Release Lever is in the horizontal position (released state) to put the ITB
Unit back in the machine. If the unit is pushed in while the ITB Pressure Release Lever is not in the
horizontal position, pressure cannot be applied to the ITB Unit even by turning the ITB Pressure Release
Lever. Operating the machine in this state causes Belt displacement error (E075).

12) Remove the Box Left Cover and the Box Upper Cover, and open the Controller Box.
13) Remove the three screws [2] to remove the flywheel [1].

pg. 135
14) Removet the two connectors [2] and 3 screws [3] to remove the Drum Drive Unit (Bk) [1].

15) Remove 2 connectors [1]. Remove 1 screw [2] and the Drum Speed Detection Unit [3].

16) Remove the contamination at the two locations on the Drum Speed Detection Sensor [1] with the blower
brush.

pg. 136
17) Clean the both surfaces of the disk-shaped encoder [1] with alcohol.
[Caution] Be sure not to bend the encoder when cleaning it.

18) Install the Drum Speed Detection Unit to the Drum Drive Unit (Bk) with 1 screw. Then connect 2
connectors.
19) Open the Process Unit Inner Cover.
20) Install the Drum Drive Unit (Bk) [1] by slightly tightening the 3 screws [3]. Then connect the two
connectors [2].
[Caution] If the screws are fully tightened here, the Drum Drive Unit is installed with pressure being applied
to the drum shaft when the drum shaft is fitted to the bearing of the Process Unit Inner Cover at the
subsequent step 22). This causes failure in the output image. Thus, be sure not to fully tighten the screws.

21) Install the Drum Cap [1] with 1 screw [2].

pg. 137
22) Close the Process Unit Inner Cover. Install the Front Inner Handle Left Cover [1] and the Front Inner
Handle Right Cover [2] in the direction of the arrows, and tighten 1 screw [3] for each cover.

23) Install the flywheel [1] with 3 screws [2].

24) Press the Drum Drive Unit (Bk) [1] against the rear plate. While rotating the flywheel to align it with the
screw holes, fully tighten 3 screws [2].

25) Remove the Front Inner Handle Left Cover and the Front Inner Handle Right Cover. Open the Process
Unit Inner Cover, and remove the Drum Cap installed at step 21).

pg. 138
26) Reverse the steps from step 12) to step 1).
27) In Service Mode > Mode List > COPIER > Function > INSTALL > "INT-ITB", adjust the ITB neutral
position.
28) In Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color
Mismatch > press "Start".

29) Load five or more sheets of A3 (11"x17") plain paper into the cassette 3.
30) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, enter "6" and press "OK".
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
31) In Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, enter "3" and press "OK".
32) In Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, enter "5" and press "OK".
33) Press "Start" on the Control Panel and check to see whether color displacement has been improved on
five printed samples. If the symptom has been improved, the work is completed.
If no improvement is made, replace the Drum Drive Unit (Bk) removed at step 14), perform the work from
step 27), and check to see the color displacement.
If the color displacement is not improved even by performing the above cleaning and replacement, check
other factors.
[Replaced Part]
FM1-B788 DRUM DRIVE ASSEMBLY, BLACK
[Reference] If the above remedy does not improve the color displacement, refer to the following FAQ.
- If fixed displacement in any color of YMCK occurs on all pages, refer to "Fixed displacement in any color of
YMCK occurs on all pages".
- If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs
in a large quantity of print job".
- If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to
"Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."
- If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color
displacement suddenly occurs in the horizontal scanning direction".
- If fluctuating displacement in any color of YMC occurs in the vertical scanning direction, "Fluctuating
displacement in any color of YMC occurs in the vertical scanning direction."
- If large displacement suddenly occurs in the vertical scanning direction, refer to "Large color displacement
suddenly occurs in the vertical scanning direction."

pg. 139
Symptom
Fluctuating displacement in any color of YMC occurs in the vertical scanning direction.

Description
Color displacement occurred in such a way that an amount of displacement in any color of Y/ M/ C fluctuated
in the vertical scanning direction.
The below shows the output image of PG31, [a] shows the paper feed direction, [1] to [5] show the number
of sheets, and [2] shows normal image.

Cause
Due to the failure in the encoder or the control PCB of the Drum Drive Assembly, the rotational speed of the
drum becomes unstable, resulting in color displacement.
[Reference] Color displacement may also occur because of changes in outside air temperature/ temperature
increase inside machine/ machine relocation.

Field Remedy
Assuming that the previous measure against mottled blank on image (thin ITB/ increased ITB tension/
decreased primary transfer roller pressure) has been already implemented and the system software has
been upgraded to Ver. 70.09 (DCON Ver. 66.05) or later, follow the steps below to clean the sensor or the
encoder of the Drum Drive Unit which causes color displacement, or replace the Drum Drive Unit
(FM1-B788-000).
1) Turn OFF the main power switch and open the front cover.
2) Remove the Upper Front Cover.
3) Remove the ITB Inner Cover. Turn the ITB Pressure Release Lever to the left to release the pressure.
4) Remove the Front Inner Handle Left Cover and the Front Inner Handle Right Cover, and open the
Process Unit Inner Cover.
5) Remove the Process Unit.
[Caution]
- Be sure not to touch the surface [A] of the photosensitive drum, otherwise failure may occur in the output
image.

pg. 140
- Be sure to place the removed Process Unit [1] on paper [2] or the like, and cover it with the drum protection
sheet [3] or wrap it with paper [3] (five or more sheets) so as to shield the drum, otherwise failure may occur
in the output image.

6) Close the Process Unit Inner Cover [1].

7) Pull out the Fixing Feed Unit and the ITB Unit.
[Caution]
- Be careful not to touch the ITB with fingers or damage it, otherwise failure may occur in the output image.
- Be sure that the ITB Pressure Release Lever is in the horizontal position (released state) to put the ITB
Unit back in the machine. If the unit is pushed in while the ITB Pressure Release Lever is not in the
horizontal position, pressure cannot be applied to the ITB Unit even by turning the ITB Pressure Release
Lever. Operating the machine in this state causes Belt displacement error (E075).

pg. 141
8) Remove the Box Left Cover and the Box Upper Cover, and open the Controller Box.
9) Follow the steps below only for Cyan. Go to step 10) for Magenta and step 12) for Yellow.
9-1) Loosen the Finger Screw [2]. Free the two hooks [3] to remove the Waste Toner Container Cover [1].

9-2) Lower the claw [2]. Remove the Handle Cover [1] while freeing the Hook [3].

9-3) Remove the Right Lower Cover 3 and the Right Middle Cover.
9-4) Unscrew the three screws [2] to remove the flywheel [1].

10) Follow the steps below only for Magenta and Cyan. Go to step 12) for Yellow.
10-1) Unscrew the three screw (RS) [2] and the screw (Tapping) [3] to remove the Duct [1].

pg. 142
11) Follow the steps below only for Cyan. Go to step 12) for Yellow and Magenta.
11-1) Disconnect the two connectors [3], unscrew the two screws [2], and tilt the PCB Mounting Base [1]
forward.

12) Remove the Relay Connector [1]/[2]/[3] of the Drum Drive Unit which has the color displacement
symptom.
For Yellow, remove the Wire Saddle [4] at the same time.
[1]/ [4] are Yellow, [2] is Magenta, and [3] is Cyan.

13) Remove 3 screws [2] and the Drum Drive Unit [1].
[Caution] When removing the Drum Drive Unit (Cyan), loosen the Drum Drive Unit in the counterclockwise
direction, taking care not to hit it against the PCB Mounting Base.

pg. 143
14) Remove 2 connectors [1]. Remove 1 screw [2] and the Drum Speed Detection Unit [3].

15) Remove the contamination at the two locations on the Drum Speed Detection Sensor [1] with the blower
brush.

16) Clean the both surfaces of the disk-shaped encoder [1] with alcohol.
[Caution] Be sure not to bend the encoder when cleaning it.

17) Install the Drum Speed Detection Unit to the Drum Drive Unit with a screw. Then connect the two
connectors.
18) Open the Process Unit Inner Cover.

pg. 144
19) Install the Drum Drive Unit [1] slightly tightening 3 screws [2].
[Caution] If the screws are fully tightened here, the Drum Drive Unit is installed with pressure being applied
to the drum shaft when the drum shaft is fitted to the bearing of the Process Unit Inner Cover at the
subsequent step 20). This causes failure in the output image. Thus, be sure not to fully tighten the screws.

20) Close the Process Unit Inner Cover. Install the Front Inner Handle Left Cover [1] and the Front Inner
Handle Right Cover [2] in the direction of the arrows, and tighten one screw [3] for each cover.

21) Push the Drum Drive Unit [1] against the Rear Plate, and fully tighten the three screws [2].

pg. 145
22) Reverse the steps from step 12) to step 1).
23) In Service Mode > Mode List > COPIER > Function > INSTALL, perform "INT-ITB" to adjust the ITB
neutral position.
24) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch
> press "Start."

25) Load 5 or more sheets of A3 (11"x17") plain paper into the cassette 3.
26) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "6" to press "OK."
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
27) In Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, and enter "3" to press "OK."
28) In Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, and enter "5" to press "OK."
29) Press "Start" on the Control Panel and check if color displacement has improved on 5 printed samples. If
the symptom has improved, the work is completed.
If no improvement is made, replace the Drum Drive Unit removed at step 13), perform the work from step 23),
and check to see the color displacement.
If the color displacement is not improved even by performing the above cleaning and replacement, check
other factors.
[Replaced Part]
FM0-0866 DRUM DRIVE ASS'Y (Y/M/C)
[Reference] If the above remedy does not improve the color displacement, refer to the following FAQ.
- If fixed displacement in any color of YMCK occurs on all pages, refer to "Fixed displacement in any color of
YMCK occurs on all pages".
- If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs
in a large quantity of print job".
- If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to
"Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."
- If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color
displacement suddenly occurs in the horizontal scanning direction."
- If fluctuating displacement in Bk occurs in the vertical scanning direction, refer to "Fluctuating displacement
in Bk occurs in the vertical scanning direction."
- If large displacement suddenly occurs in the vertical scanning direction, refer to "Large color displacement
suddenly occurs in the vertical scanning direction."

pg. 146
Symptom
Large color displacement suddenly occurs in the vertical scanning direction

Description
Large color displacement suddenly occurred in the vertical scanning direction during printing on several tens
to several hundreds of sheets.
Indicated by [1] is the paper feed direction.

Cause
Stick slip (variation in frictional force) occurred due to the difference in frictional speed between the drum
and the ITB or other factors. Accordingly, the speed of the ITB became uneven, resulting in color
displacement.
[Reference] Color displacement may also occur because of changes in outside air temperature/ temperature
increase inside machine/ machine relocation.

Field Remedy
Perform the following steps on the premise that the previous measure against mottled blank on image when
using papers of rough surface (reducing the thickness of ITB/increasing ITB tension/decreasing pressure of
the primary transfer roller) were taken and the system software was upgraded to Ver.70.09 (DCON
Ver.66.05) or later.
1) In Service Mode > Mode List > COPIER > Adjust > FEED-ADJ > TBLT-SPD >, set "4". The setting range
is "-8" to "8". Increasing the setting value by "1" increases the speed of the ITB by 0.025%. (Default value: 0)
[Caution] By changing the setting value to "4", the leading edge margin becomes small and the magnification
in the vertical scanning direction becomes large. If this may cause any trouble in the use by the user, make
the following change.
- To change the leading edge margin, change the setting to a positive value in Service Mode > Mode List >
COPIER > Adjust > FEED-ADJ > "REGIST". The setting range is "-50" to "50". Changing the setting value by
"1" changes the leading edge margin by 0.1 mm.
- To change the magnification in the vertical scanning direction, log in to the system management mode and
then duplicate the paper type to be used. Further, in Preferences > Paper Settings > Paper Type
Management Settings > Details/Edit > Adjust Image Position > "Fine Adjust Zoom", change "a" to a negative
value. The setting range is "-1.00" to "1.00". The setting value can be changed by 0.01%.

pg. 147
2) In Service Mode > Mode List > COPIER > Function > INSTALL > "INT-ITB," adjust the ITB neutral
position.
3) In Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color
Mismatch >, press "Start".

4) Load 20 or more sheets of A3 (11"x17") plain paper into the cassette 3.

5) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, enter "6" and press "OK".
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
6) In Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, enter "3" and press "OK".
7) In Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, enter "20" and press "OK".
8) Press "Start" on the Control Panel and check if color displacement has been improved on 20 printed
samples. If the symptom has been improved, the work is completed.
If no improvement is made, set the value back to "0" in Service Mode > Mode List > COPIER > Adjust >
FEED-ADJ > TBLT-SPD.
[Reference] If the above remedy does not improve the color displacement, refer to the following FAQ.
- If fixed displacement in any color of YMCK occurs on all pages, refer to "Fixed displacement in any color of
YMCK occurs on all pages".
- If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs
in a large quantity of print job".

pg. 148
- If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to
"Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."
- If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color
displacement suddenly occurs in the horizontal scanning direction".
- If fluctuating displacement in any color of YMC occurs in the vertical scanning direction, "Fluctuating
displacement in any color of YMC occurs in the vertical scanning direction."
- If fluctuating displacement in Bk occurs in the vertical scanning direction, refer to "Fluctuating displacement
in Bk occurs in the vertical scanning direction".

Symptom
Fixed displacement in Bk occurs in a large quantity of print job

Description
Color displacement of Bk in a uniform way in a large quantity of print job occurred in Field cases.

Cause
While a large quantity of print was being made, the temperature inside the main body rose up from the heat
of the fixing unit, etc. As a result, the laser scanner unit became expanded and displaced the laser
irradiated position.
Especially with Bk, because the mechanism of Bk is different from those of the rest of the colors (Y/M/C), the
level of the displacement of the laser irradiated position for Bk became higher than those for the other colors,
so that the color displacement of Bk appeared.
[Reference] Color displacement may also occur because of changes in outside air temperature/ machine
relocation.

Field Remedy
Perform the following steps on the premise that the previous measure against mottled blank on image when
using papers of rough surface (reducing the thickness of ITB/increasing ITB tension/decreasing pressure of
the primary transfer roller) were taken and the system software was upgraded to Ver.70.09 (DCON
Ver.66.05) or later.
1) In Service Mode > Mode List > COPIER > Function > INSTALL > "INIT-ITB," and adjust the ITB neutral
position.
2) In Service Mode (LEVEL2) > Mode List > COPIER > Option > FEED-SW > PINT-REG > and change to
"1". (Default value: 0, Range of setting: 0 to 5)
[Reference] With the said setting, color displacement correction will be changed to perform every 200 sheets
printed, so that the color displacement in a large quantity of print job is prevented. With the default setting,
color displacement correction will be performed every 1000 sheets printed.
3) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch >
press "Start."

pg. 149
4) Load 5 or more sheets of A3 (11"x17") plain paper into the cassette 3.
5) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "6" to press "OK."
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
6) In Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, and enter "3" to press "OK."
7) In Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, and enter "5" to press "OK."
8) Press "Start" on the control panel, and check that the color displacement has been improved in the 5
sheets of output samples.
[Reference] If the above remedy does not improve the color displacement, refer to the following FAQ.
- If fixed displacement in any color of YMCK occurs on all pages, refer to "Fixed displacement in any color of
YMCK occurs on all pages".
- If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to
"Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."
- If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color
displacement suddenly occurs in the horizontal scanning direction."
- If fluctuating displacement in any color of YMC occurs in the vertical scanning direction, "Fluctuating
displacement in any color of YMC occurs in the vertical scanning direction."
- If fluctuating displacement in Bk occurs in the vertical scanning direction, refer to "Fluctuating displacement
in Bk occurs in the vertical scanning direction".
- If large displacement suddenly occurs in the vertical scanning direction, refer to "Large color displacement
suddenly occurs in the vertical scanning direction."

Symptom
Color displacement occurs on machines having DCON earlier than Ver.66.05

pg. 150
Description
Color displacement occurred on machines having software DCON earlier than Ver.66.05.
Cause
Either uneven rotation of the ITB or the ITB shift in a front-to-rear direction caused color displacement.
[Reference] Color displacement may also occur because of changes in outside air temperature/ temperature
increase inside machine/ machine relocation.

Field Remedy
The countermeasure software has been released to modify uneven rotation of the ITB/ the ITB shift in a
front-to-rear direction. The previous measure against mottled blank on image occurred when using papers of
rough surface(thin ITB/ increased ITB tension pressure/ decreased primary transfer roller pressure) has
been already implemented as a precondition, and then take the remedy given below.
1) Upgrade the system software of MN-CONT to Ver.70.09 (DCON Ver.66.05) and later. The DCON
Ver.66.05 modifies the failure of uneven rotation of the ITB and the ITB shift in a front-to-rear direction.
2) In Service Mode (LEVEL2) > Mode List > COPIER > Option > CUSTOM, and check that bit2 of DEV-SP2
is "0". (Default value: 0) If the value is "1", return it to "0", and turn the main power switch OFF/ON.
3) In Service Mode > Mode List > COPIER > Function > INSTALL > "INIT-ITB," and adjust the ITB neutral
position.
4) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch >
press "Start."

5) Load 5 or more sheets of A3 (11"x17") plain paper into the cassette 3.

6) In Service Mode > Mode List > COPIER > TEST > PG > TYPE, and enter "6" to press "OK."
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
7) In Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, and enter "3" to press "OK."
8) In Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, and enter "5" to press "OK."
9) Press "Start" on the control panel, and check that the color displacement has been improved in the 5
sheets of output samples.
[Reference] If the above remedy does not improve the color displacement, refer to the following FAQ.
- If fixed displacement in any color of YMCK occurs on all pages, refer to "Fixed displacement in any color of
YMCK occurs on all pages".

pg. 151
- If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs
in a large quantity of print job".
- If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to
"Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."
- If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color
displacement suddenly occurs in the horizontal scanning direction."
- If fluctuating displacement in any color of YMC occurs in the vertical scanning direction, "Fluctuating
displacement in any color of YMC occurs in the vertical scanning direction."
- If fluctuating displacement in Bk occurs in the vertical scanning direction, refer to "Fluctuating displacement
in Bk occurs in the vertical scanning direction".
- If large displacement suddenly occurs in the vertical scanning direction, refer to "Large color displacement
suddenly occurs in the vertical scanning direction."

Symptom
Fixed displacement in any color of YMCK occurs on all pages

Description
Fixed displacement in any color of YMCK occurred on all pages.

pg. 152
[a] shows the horizontal scanning direction, and [b] shows the vertical scanning direction. [1] shows the
paper feed direction.

Cause
Color displacement occurred due to displacement of patch image to be formed at the time of color
displacement correction.
[Reference] Color displacement may also occur because of changes in outside air temperature/ temperature
increase inside machine/ machine relocation.

Field Remedy
Perform the following steps on the premise that the previous measure against mottled blank on image when
using papers of rough surface (reducing the thickness of ITB/increasing ITB tension/decreasing pressure of
the primary transfer roller) were taken and the system software was upgraded to Ver.70.09 (DCON
Ver.66.05) or later.
1) Go to Service Mode > Mode List > COPIER > Function > INSTALL, and execute "INIT-ITB" to adjust the
ITB neutral position.
2) Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch >
press "Start."

3) Load 5 or more sheets of A3 (11"x17") plain paper into the cassette 3.

4) Go to Service Mode > Mode List > COPIER > TEST > PG > TYPE, enter "6", and then press "OK."
[Reference] Color displacement in the horizontal/ vertical directions can be checked by outputting the PG.
5) Go to Service Mode > Mode List > COPIER > TEST > PG > PG-PICK, enter "3", and then press "OK."
6) Go to Service Mode > Mode List > COPIER > TEST > PG > PG-QTY, enter "5", and then press "OK."

pg. 153
7) Press "Start" on Control Panel and check if color displacement has improved on 5 printed samples. If the
symptom has improved, the work is completed.
In case of color displacement in the horizontal scanning direction, perform the step A).
In case of color displacement in the vertical scanning direction, perform the step B).
A) Adjust the start position depending on degree of displacement of each color in the horizontal scanning
direction.
A-1) Go to Service Mode > Mode List > COPIER > Adjust > IMG-REG, and enter a value in any of
REG-H-Y/M/C/K in accordance with degree of color displacement. The setting range is "-128" to "128". If a
setting value is changed by "1", the start position changes by 0.02mm. (Default value: 0)
Change a setting value to a negative value in case of color displacement against other color toward the rear
side, and change it to a positive value in case of color displacement against other color toward the front side.
If C is displaced against other color by 1mm toward the rear side, for example, enter "50" in REG-H-C
(Default value: 0). [1] is the paper feed direction.

A-2) Perform the steps 3) to 7). Check color displacement, and perform the step A) again if the symptom has
not improved enough.

B) Adjust the start position depending on degree of displacement of each color in the vertical scanning
direction.
B-1) Go to Service Mode > Mode List > COPIER > Adjust > IMG-REG, and enter a value in any of
REG-V-Y/M/C/K in accordance with degree of color displacement. The setting range is "-128" to "128". If a
setting value is changed by "1", the start position changes by 0.02mm. (Default value: 0)
Change a setting value to a negative value in case of color displacement against other color toward the

pg. 154
upstream of the paper feed direction, and change it to a positive value in case of color displacement against
other color toward the downstream of the paper feed direction.
If C is displaced against other color by 1mm toward the upstream of the paper feed direction, for example,
enter "50" in REG-V-C (Default value: 0). [1] is the paper feed direction.

B-2) Perform the steps 3) to 7). Check color displacement, and perform the step B) again if the symptom has
not improved enough.
[Reference] If the above remedies do not improve the color displacement, refer to the following FAQ.
- If fixed displacement in Bk occurs in a large quantity of print job, refer to "Fixed displacement in Bk occurs
in a large quantity of print job".
- If color displacement in the horizontal scanning direction occurs only on the first to 4th sheets, refer to
"Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets."
- If large color displacement suddenly occurs in the horizontal scanning direction, refer to "Large color
displacement suddenly occurs in the horizontal scanning direction."
- If fluctuating displacement in any color of YMC occurs in the vertical scanning direction, "Fluctuating
displacement in any color of YMC occurs in the vertical scanning direction."
- If fluctuating displacement in Bk occurs in the vertical scanning direction, refer to "Fluctuating displacement
in Bk occurs in the vertical scanning direction".
- If large displacement suddenly occurs in the vertical scanning direction, refer to "Large color displacement
suddenly occurs in the vertical scanning direction."

pg. 155
 e-Support Filename: TP12 253.pdf
Date: 08-03-12

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C7055/ C7065/ C9065S PRO/ C9075S PRO/ C9065 PRO/ C9075 PRO

GENERAL: Measure to Minimize E004-0205/0501/0502, E006, E007-9902 Errors

DETAILS:
This Technical Publication describes measures to minimize the following error codes:
E004-0205: Thermistor temperature difference error
E004-0501: Fixing Main Thermistor, connection error (circuit failure) of Fixing Subthermistor 1/2
E004-0502: Pressure Sub Thermistor 1/2 connection error (circuit abnormality)
E006: Fixing Feed Drawer connection error
E007-9902: Pressure Belt displacement failure (Full displacement of the Pressure Belt or failure of
the Pressure Belt Position Sensor).
Causes:

E004-0205/0501/0502, E006 and E007-9902 may occur due to the following:

Factors at Fixing Drawer Connector Terminal
- Foreign substances
- Poor contact and/or deformation of terminals

The pictures below show Fixing Drawer Connector and the deformed pin [a].

E004-0205/0501/0502, E006 and E007-9902 may occur due to the following:

Factors at Fixing Feeder Assembly Open/Close Switch (SW7)
- Mounting position failure of Fixing Feeder Assembly Open/Close Switch Lever
- Mounting position failure of Fixing Feeder Assembly Open/Close Switch Holder

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
Page 1 of 5
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP12 253.pdf
Date: 08-03-12

E004-0205/0501/0502 may occur due to the following:

Defect of DC I/F PCB

E007-9902 may occur due to the following:

Defect of Fixing/Feeder Driver PCB Assembly

Service Work:
Perform service work according to the following procedure:

A) Check the state of Fixing Drawer Connector Terminals (Fixing Ass'y side/Main body side)
1) Turn the Main Power Switch off and disconnect the power Plug.
2) Pull out the Fixing Feeder Assembly.
3) Check for foreign substances and/or deformation in the Fixing Drawer Connector Terminals on the
Fixing Base Assembly/Main Body.
a) If there are no foreign substances nor deformation of terminals, Go to "B) Check the state of Fixing
Feeder Assembly Open/Close Switch".
b) If any foreign substance is found but no deformation of the Terminals, remove the foreign matter,
insert and pull out of Fixing Feeder Assembly 30 times or more, and then go to step 4).
c) If Terminal deformation is found on the Fixing Assembly Drawer Connector side/Main Body side,
replace the FIXING DRAWER CABLE according to "FIXING DRAWER CABLE Replacement
Procedure" attached to this Technical Publication and available for download from e-Support.
4) Insert the Fixing Feeder Assembly on Main Body and turn Main Power Supply Switch on.
5) Test the device and if the issue has been corrected, the service work has been completed.
If the issue persists, go to "B) Check the state of Fixing Feeder Assembly Open/Close Switch".

B) Check the state of Fixing Feeder Assembly Open/Close Switch

1) Check the state of the Fixing Feeder Assembly Open/Close Switch Lever [1] and the mounted position
of the Fixing Feeder Assembly Open/Close Switch when the Fixing Feeder Assembly is pulled in and
out of the machine.
a) Check the position of Fixing Feeder Assembly Open/Close Switch Lever.
When Fixing Feeder Assembly is in place, the lever [1] is up, as shown in the photo[A].
When the Fixing Feeder Assembly is pulled out, the Lever [1] is down as shown in the photo [B].

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 e-Support Filename: TP12 253.pdf
Date: 08-03-12

[A]

[1]

[B]

[1]
Lever

b) Check the state of the Fixing Feeder Assembly Open/Close Switch Holder. Pull out the Fixing
Feeder Assembly and check the Fixing Feeder Assembly Open/Close Switch.
Photo [A] shows the skewed position (Incorrect)
Photo [B] shows the proper position (Correct)

[A] [B]

Lever
[2]

Fixing Feeder AssemblyOpen/Close Switch Holder

[A] Incorrect
[B] Correct
[2] Boss

c) In case the Fixing Feeder Assembly Open/Close Switch is mounted incorrectly:

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 e-Support Filename: TP12 253.pdf
Date: 08-03-12

c-1) Reposition the Switch to the right position. If it’s damaged and/or deformed, replace
the Fixing Feeder Assembly Open/Close Switch (FM3-4952-000) with a new one.
c-2) Ensure the correct position of the Boss [2].
c-3) Insert the Fixing Feeder Assembly into Main Body and turn Main Power Switch on.
c-4) If the issue has been corrected, the work is completed. If the symptom remains, go to
"C) DC CONTROLLER I/F PCB ASS'Y replacement work".
d) If the mounted position of the Fixing Feeder Assembly Open/Close Switch is appropriate,
go to "C) DC CONTROLLER I/F PCB ASS'Y replacement work".
d-1) For E004-0205/0501/0502 or E006, go to :
“C) DC CONTROLLER I/F PCB ASSY (FM3-9571-010) replacement work”.
d-2) For E007-9902, replace Fixing/Feeder Driver PCB Assembly (FM3-9575-010).

C) DC CONTROLLER I/F PCB ASS'Y (FM3-9571-010) replacement work

1) Disconnect the Reader Power Supply Cable and remove the Box Cover (left) and the Box Upper Cover.
2) Remove the 3 screws from the Controller Box Assembly.

3) Open the HDD Cover, remove the 3 screws, and open the Controller Box Assembly.

4) Loosen the 4 screws of the Controller Box Assembly and pull in the direction of the arrow,
then remove the DC Controller Cover.

5) Replace DC CONTROLLER I/F PCB ASS'Y.

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 e-Support Filename: TP12 253.pdf
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6) Reinstall the parts in reverse order from step 4).

7) If the symptom is no longer present, the work is completed.

If the symptom remains, replace the Fixing Drawer Cable according to the "Fixing Drawer Cable
Replacement Procedure " attached to this Technical Publication
and available for download from e-Support.

SERVICE PARTS:

Description Part Number Fig.

Old CABLE, FIXING DRAWER FM4-1282-000
1 812
New
Old CABLE, MAIN FIXING DRAWER FM4-1378-000
2 110
New
Old INTERLOCK SWITCH UNIT FM3-4952-000
3 105
New
Old DC CONTROLLER I/F PCB ASS'Y FM3-9571-000
4 931
New DC CONTROLLER I/F PCB ASS'Y FM3-9571-010
Old FIXING/FEEDER DRIVER PCB ASS'Y FM3-9575-000
5 965
New FIXING/FEEDER DRIVER PCB ASS'Y FM3-9575-010

Page 5 of 5
 e-Support Filename: TP10 123b.pdf
Date: 06-19-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C5000 / C7000 / C9000 Series

SUBJECT: Procedures to Prevent and Address E025 and Hopper Toner Overflow in the Field

This Technical Publication has been revised to add new information in page 14

GENERAL:
This Technical Publication details procedures to prevent and address E025 error codes and Hopper Toner
overflow.

DETAILS:
As this is an open investigation, HWE would like to share the information available at this time regarding
the occurrence of the E025 error code.

Toner Overflow:
Some toner bottles may contain higher than normal air pressure internally. At the time of new toner
installation the higher pressure inside the toner bottle may cause toner over flow when venting toner into the
Hopper. This excessive pressure can cause an “in rush” of toner into the Hopper, possibly causing toner
overflow around the Hopper. It can also cause an impacted Hopper as well.

This toner overflow can soil the sensors associated with the Hopper or stall the two claws “Link, Bottle
Catch”, that open the toner bottle inside the Hopper, also leading to an E025 error code. This has been
reported in high altitude areas and also due to large swings in temperature. To prevent occurrence of this,
until CUSA introduces a countermeasure, follow the procedures below.

Depressurize the Toner Bottle by Pressing the Lock Shaft on the Cap
NOTE:
The following should be performed only by a qualified Service Technician (at the time of
toner installation). Once depressurized, internal pressure will not go up again at high
altitude. Please see the detailed procedure below.

Toner scattering or “in rush” may occur when opening the toner bottle inside the copier possibly causing
sensors to become dirty. The cam HP sensor repeats detection due to dirt on the sensor which causes toner
overflow. The cam HP Sensor should detect OFF when opening the cap, however, due to toner scattering,
this sensor, mistakenly, detects ON. Even though the cap is opened, it mistakenly recognizes that the cap is
closed. (open/close detection ON, HP detection ON). The cap is repeatedly opened while the toner bottle
rotates forcing toner into the Hopper. This scenario generates a larger toner overflow.
Due to a fault in the sensors [C] [F], (see page 5) automatic removal of the toner bottle may be impossible.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED
TO, CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER
USE BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 15
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP10 123b.pdf
Date: 06-19-13

To prevent the aforementioned scenario, execute the Toner Bottle Venting Procedure as follows:
Procedure to Vent the Toner bottles.

Lightly tap the bottle on the table top once or twice After the toner is settled, open
from a height of 2 - 3 inches to gather the toner at the the orange cap, keeping the
bottom. Then, stand the bottle in the upright position. bottle in the upright position.

NOTE:
INSERT THE TONER BOTTLE INSIDE THE CLEAR PLASTIC BAG THAT IS SUPPLIED
WITH THE TONER BOTTLE. SECURE THE UPPER END OF THE BAG, AS SHOWN
ABOVE, IF THE BAG IS OPEN ON BOTH ENDS BEFORE VENTING THE BOTTLE.
FEALURE TO USE THE PLASTIC BAG MAY RESULT IN A TONER SPILL.

Page 2 of 15
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Push down on the Lock Shaft for

30 seconds with a blunt end object
like a 7 mm Allen Wrench.
Make sure that the clear plastic bag
is not punctured.
Do not use a sharp object as this may
puncture the plastic bag.
The sound of air leaking out of the
bottle may or may not be heard.
In the case that a small amount of toner
escapes from the bottle and soils the
inside of the bag and the toner bottle,
discard the plastic bag and wipe clean
the toner bottle before reinserting the
bottle in the cardboard box.

The toner bottles that have been depressurized at the factory are marked as follows:

1. On the bottle

Position: Left lower side of color label

New Products: White mark
With countermeasure: Black mark
Black or White
Circular Marker

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Red Circular Marker

2. Individual Box

Position: Near the genuine label

New Products: Red mark
With countermeasure: Red mark

Black Circular
Marker

3. Outer Box

Position: Right side of the Lot number

New Products: Black mark
With countermeasure: Black mark

10A13YN

NOTE:
In the event that toner is not marked as shown above, execute the “Toner Bottle Venting
Procedure” as depicted on pages 2 and 3 of this Technical Publication. Once depressurized,
internal pressure will not go up again at high altitude.

Page 4 of 15
 e-Support Filename: TP10 123b.pdf
Date: 06-19-13

THE REMAINDER OF THIS TECHNICAL PUBLICATION APPLIES

EXCLUSIVELY TO THE FOLLOWING ENGINES:
imageRUNNER ADVANCE C7055, C7065, C9065 PRO AND C9075 PRO
AFFECTED SERIAL NUMBERS ARE LISTED ON THE LAST PAGE OF THIS DOCUMENT

Toner Scattering Causing E025 in the Hopper Assembly

Note: 0X => 01, 02, 03, 04 => Y, M, C, Bk Black Toner Hopper

E025-0410 (E025-0400):
[B]
Timeout in engaging/disengaging the bottle.
When the photo-sensor [C] is covered with toner from
toner scattering and the optical path is interrupted. An [C]
incorrect detection of the state may be detected, causing
the bottle to engage and disengage repeatedly. Toner
flows into the Hopper’s mechanical structure, [A]
preventing proper operation.

[E]

After inserting a new toner bottle,

the following errors may occur:

E025-0X10:
HP sensor of the Toner Bottle
Sealing / Releasing Holder Shift
Cam, times out.
Detected by the sensors [B] [E]. [F]

E025-0X20:
Error in the insertion phase of the
toner bottle or Toner Bottle Small
Door operation. (i.e. turning on the
power with the Toner Bottle Small
Door opened).
Detected by the sensors [C] [F].

[D] Y/M/C Hopper

Y/M/C hopper

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E025-0XA0:
Error detected by sensors [C] [F]. Error code newly added in Dcon 34.02 or later.

E025-0XB0:
Error detected by sensors [C] [F]. Error code newly added in Dcon 34.02 or later.

Note:
If new error code 0XA0 or 0XB0 is displayed after inserting a new toner bottle in the machine, the
cause of the error is highly likely to be soiled sensors [D] [F] due to toner scattering outside the Hopper.
(See page 5)

E025-0402:
Due to drive load of the Black Hopper Assembly
E025-0402 error may occur according to the
installation position of the Black Hopper
Assembly (FM3-4715).
E025-0402: Bk Block supply time out error.
Detected by the sensors [A] [D].
According to the installation state of the Black
Hopper Assembly (FM3-4715), stress is applied A
to the Black Hopper Assembly and distortion
occurs on the Hopper Drive Assembly, causing
drive overload. Details of how this distortion is
dealt with follows on next page in reference to C
the Stepped Screw and its correct placement location.

Page 6 of 15
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There are two types of Black Hoppers in the field:

Older Type:
Positioning
boss, 1
location

POSITION 1

Old Stepped
Screw
(FS5-9216-020),
1 location

Newer Type:

New Stepped Screw FS2-9012-000 must be

used with the newer Type Black Hopper

New elongated hole on the plate

Positioning boss,

POSITION 1
New Stepped
Screw
(FS2-9012-000)

Raised Stepped Screw location

Page 7 of 15
 e-Support Filename: TP10 123b.pdf
Date: 06-19-13

IF A MACHINE HAS THE NEWER TYPE HOPPER INSTALLED, ENSURE THAT

THE NEWER TYPE STEPPED SCREW FS2-9012-000 IS INSTALLED
IN “POSITION 1”, AS INDICATED IN PAGE 5 AS WELL AS ON
STEP 2 ON PAGE 7.

FS5-9216-020 MUST BE USED WITH OLDER STYLE HOPPER IN POSITION 1

FS2-9012-000 MUST BE USED WITH NEWER STYLE HOPPER IN POSITION 1
THESE TWO SCREWS ARE NOT INTERCHANGEABLE.

The shape of the positioning hole on the plate of the Black Hopper Assembly (FM3-4715) has been modified.
The Black Hopper “Positioning Hole” on the left side of the assembly was changed to a horizontally
elongated hole to prevent abnormal stress from being applied to the Black Hopper. The Black Hopper
alignment is enhanced by using one Stepped Screw only on the left side of the assembly, as shown above.

Service Work:

If E025-0402 occurs, or if replacing the Black Hopper Assembly (FM3-4715) due to some other reason,
please, perform the following operation. Servicing work for both, older style Hopper and newer style Hopper
is described below.

(Step 1)

Actions Common to Both Newer and Older Style Black Hoppers:

A. Check to see that the tie-wraps for cable routing are not pinching the wires in the black hopper
assembly. Check if the tie-wrap around the yellow cable has been tucked into the gap between the
Toner Supply Pipe and plate of Developing Drive. If the wire does not move, it may be pinched.

Area below the Hopper

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B. Check to see that the position of the Shutter for toner supply connects properly with the Black
Developer Assembly. Make corrections if necessary. (Service Manual page 4-263.)

CORRECT INCORRECT

(Step 2)

[Older Type Hopper]

Detach and attach the Black Hopper Assembly.

Step 1: Remove the 3 screws [1], [2], and [3] and detach the unit.
Step 2: When attaching the unit, tighten the screws [1], [2], and [3] in this order after fitting the
Elongated Hole [4] to the Boss properly at 4 locations.

NOTE:
The old type Stepped Screw M4X6, FS5-9216-020 must be inserted at position [1]

[2]
[1]
(Note) This figure shows the older Type Hopper.

[3]
Toner Supply Shutter

[4]

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Date: 06-19-13

[Newer Type Hopper]

Detach and attach the Black Hopper Assembly.
Step 1: Remove the 3 screws [1], [2], and [3] and detach the unit.
Step 2: Check the Stepped Screw [1].

If FS5-9216-020 is mistakenly in place at position [1], replace it with FS2-9012-000.

Step 3: When attaching the unit, tighten the screws [1], [2], and [3] in this order
after fitting the Elongated Hole [4] at 4 locations to the Boss appropriately.

[2]

[1]
[3]

Toner Supply Shutter

[4]

Inspect the Hopper Motor Connector for damage, for proper seating, and for pinched wires.

Page 10 of 15
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Check Wiring and PCB’s for physical damage.

DRUM ITB DRIVER PCB

If this IC chip is damaged, E025 will occur.

1. If the E025 error or the above symptoms occurs, detach the hopper of the color involved and
clean the sensors [A] through [F] (FG8-5848-000).
Refer to the Service Manual for the procedure of detaching the Hopper of each color.
Note: If the symptom recurs even after cleaning all sensors, replace the sensors [A] through [F]
(WG8-5848-000) of the color involved. Each Hopper (Y, M, C, BK) contains 3 sensors, for a
total of 12 sensors. The parts numbers are the same (WG8-5848-000).

Method of cleaning the sensors [A] through [F]

Bk hopper

Step1: Vacuum out the Hopper thoroughly to prevent toner spill and soiling of the work area.
Turn the Hopper over, remove the screw [1], disconnect the connector, and remove the
sensor holder [2].

Step2: Remove the sensor [A] from the sensor holder [2].

[1]
[2]

[A]

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For the sensors [B] [C], disconnect the connector and remove the sensors.

Step3: Clean the light-emitting surface [3] and the light-receiving surface [4] of the sensors
[A] [B] [C] with an air brush [5]. ( See photos below )
If necessary, clean the sensors with a cloth or a lint free paper towel damp with alcohol.

Note: When cleaning it with cloth or paper towel, pay close attention so that toner or dirt
does not get into the slit opening [6] at the light-emitting surface [3] and the light-receiving
surface [4]. If foreign material becomes lodged into the slits the sensor may malfunction.

[4]
[3]
[5]

[A/B/C]
[6]

Y/M/C Hopper

When detaching the Yellow Hopper, remove the screws [Y-1] [Y-2] as seen on top photo on the
next page and then detach the Hopper.
After detaching the Hopper of the affected color, remove the sensors [D] [E] [F] in the same manner
as the Bk sensor and clean it in the same fashion. (See pictures in the following page).

NOTE:
Color Hoppers must be detached in the following order: Yellow, Magenta, and Cyan.

Page 12 of 15
 e-Support Filename: TP10 123b.pdf
Date: 06-19-13

CYAN MAGENTA YELLOW

W

Y-1
M-1
C-1
M-2 Y-2
C-2

[E]
[E]

[F]

[D] Y/M/C Hoppers

[D] Y/M/C hopper

Page 13 of 15
 e-Support Filename: TP10 123b.pdf
Date: 06-19-13

When detaching the Hopper of each color (Y/M/C), the gears or bushings may come off.
Reassemble the Hopper after reassembling the gears and bushings correctly as in the photo below.

Y/M/C Hopper Hopper Gear Unit

NOTE:
For updated information on the following Service Parts refer to TP13 135a.pdf.

SERVICE PARTS:

Description Part Number Qty Compatibility Fig No.

Old N/A N/A N/A
1 N/A 622
New HOPPER ASSEMBLY, BLACK FM3-4715-000 1
Old SCREW, STEPPED, M4X6 FS5-9216-020 1
2 No No
New SCREW,STEPPED, M2.2 FS2-9012-000 1
Old N/A N/A N/A
3 N/A 621
New HOPPER ASSEMBLY, COLOR FM3-4716-000 3
Old N/A N/A N/A
621
4 PHOTO-INTERRUPTER, N/A
New WG8-5848-000 12 622
GP1A173LCS0F

When replacing an old type Hopper with a new type Hopper, ensure that the new type
Stepped Screw M2.2, FS2-9012-000 is installed in “Position 1”, as indicated in page 7
and step 2 on page 10.

Page 14 of 15
 e-Support Filename: TP10 123b.pdf
Date: 06-19-13

Black Hoppers:

Serial Number Ranges affected

OLD TYPE HOPPER NEW TYPE HOPPER

FMZ00500 - 00788 GNE10000 - 10126
GNE00500 - 00710 GNE30000 –
FNE00501 - 00507 GNQ10011 - 10336
GNQ00500 - 00744 GNQ30000 -
GNQ10000 - 10010 GQG10016 - 10393
FPG00500 - 00961 GQG30000 -
GQG00500 - 01009 GPP10064 - 10323
GQG10000 - 10015 GPP30000 -
FNW00505 - 00508
GPP00500 - 01010
GPP10000 - 10063

REVISION HISTORY:

TP10 123a.pdf – This Technical Publication has been revised to include the imageRUNNER
ADVANCE 5000 Series and new additional information.
TP10 123b.pdf – This Technical Publication has been revised to add a new NOTE in page 14.

Page 15 of 15
 e-Support Filename: TP13 135b.pdf
Date: 07-02-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Identifying the Color Hopper Assembly
This Technical Publication has been revised to reflect additions to the Serial Number List on page 2 and
part grouping on page 3.

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Serial Numbers Affected Serial Numbers Affected
Products Affected:
Group 1: Group 2:
FMZ00500 ~ FMZ00789 FMZ00790 or higher
GNE00500 ~ GNE00711 GNE00712 ~ GNE09999
imageRUNNER ADVANCE C9075 PRO GNE10000 ~ GNE10126 GNE10127 ~ GNE19999
GNE30000 ~ GNE30050 GNE30051 or higher
All HJW Serial Numbers
FNE00500 ~ FNE00647 FNE00648 or higher
GNQ00500 ~ GNQ00745 GNQ00746 ~ GNQ09999
imageRUNNER ADVANCE C9065PRO GNQ10000 ~ GNQ10336 GNQ10337 ~ GNQ19999
GNQ30000 ~ GNQ30049 GNQ30050 or higher
All HJX Serial Numbers
FNW00500 ~ FNW00509 FNW00510 or higher
GPP00500 ~ GPP01011 GPP01012 ~ GPP09999
imageRUNNER ADVANCE C7065 GPP10000 ~ GPP10323 GPP10324 ~ GPP19999
GPP30000 ~ GPP 30024 GPP30025 or higher
All HJY Serial Numbers
FPG00500 ~ FPG00962 FPG00963 or higher
GQG00500 ~ GQG01010 GQG01011 ~ GQG09999
imageRUNNER ADVANCE C7055 GQG10000 ~ GQG10393 GQG10394 ~ GQG19999
GQG30000 ~ GQG30021 GQG30022 or higher
All HJZ Serial Numbers

Page 1 of 3
 e-Support Filename: TP13 135b.pdf
Date: 07-02-13

Serial Numbers Affected Serial Numbers Affected

Products Affected:
Group 1: Group 2:
imageRUNNER ADVANCE C9075G PRO All HVF Serial Numbers
imageRUNNER ADVANCE C9065G PRO All HVG Serial Numbers
imageRUNNER ADVANCE C7065G All HVH Serial Numbers
imageRUNNER ADVANCE C7055G All HVJ Serial Numbers
imageRUNNER ADVANCE C9075S PRO All HWS Serial Numbers
imageRUNNER ADVANCE C9065S PRO All HWV Serial Numbers

GENERAL:
This Technical Publication details information on how to distinguish differences in the Color Hopper
Assembly and the Color Hopper Mount Assembly.

DETAILS:
The following shape change has been made for the Color Hopper Assembly. The emboss serving as a
locator for the Color Hopper Assembly on the engine has been changed from 8.5mm in length [1] on the
old assembly [A] to 11.5mm [2] on the new assembly [B].

This change is to improve the unit’s location accuracy and ensure proper seating. At the same time, a cut-
off was added to the harness guide in the machine to prevent interference with the emboss.

When replacing either the Color Hopper Assembly or the Color Hopper Mount Assembly, the new style
parts cannot be mounted on an engine that has the old style parts. To assist the technician in identifying
which parts are installed into which engine, the PRODUCTS AFFECTED / SERIAL NUMBERS
AFFECTED chart has been divided into two (2) groups.

Page 2 of 3
 e-Support Filename: TP13 135b.pdf
Date: 07-02-13

The serial numbers in Group 1 should use the old style Color Hopper Assembly (FM1-C004-000) or the old
style Color Hopper Mount Assembly (FM1-C003-000).

The serial numbers in Group 2 should use the new style Color Hopper Assembly (FM1-C002-000) or the
new style Color Hopper Mount Assembly (FM1-C001-010).

CAUTION!

S
It is not advisable to replace an old style Color Hopper Assembly or Color Hopper Mount
! Assembly with a new type on a machine that requires the old style. The same holds true when
dealing with a new style to old style replacement scenario. Doing so may result in print quality
issues or damage to the machine.

SERVICE PARTS:

Figure
Description Part Number Group
Number
Old FM3-9977-000
1 Hopper Mount Assembly, Color 620 Group 2
New FM1-C001-010
Old FM3-9977-000
2 Hopper Mount Assembly, Color 620 Group 1
New FM1-C003-000
Old FM3-4716-000
3 Hopper Assembly, Color 621 Group 2
New FM1-C002-000
Old FM3-4716-000
4 Hopper Assembly, Color 621 Group 1
New FM1-C004-000

REVISION HISTORY:
TP13 135a.pdf - This Technical Publication has been revised to reflect changes to the Serial Number List
and Part Number list on pages 1, 2 and 3.

TP13 135b.pdf - This Technical Publication has been revised to reflect additions to the Serial Number List
on page 2 and part grouping on page 3.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.

For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
Page 3 of 3
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Measures to Minimize Jam Codes 0101 and 0102

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE C9075PRO All FMZ and GNE Serial Numbers Affected
imageRUNNER ADVANCE C9075PRO HJW00001 ~ HJW50221
imageRUNNER ADVANCE C9065PRO All FNE and GNQ Serial Numbers Affected
imageRUNNER ADVANCE C9065PRO HJX00001 ~ HJX50094
imageRUNNER ADVANCE C7065 All FNW and GPP Serial Numbers Affected
imageRUNNER ADVANCE C7065 HJY00001 ~ HJY50413
imageRUNNER ADVANCE C7055 All FPG and GQG Serial Numbers Affected
imageRUNNER ADVANCE C7055 HJZ00001 ~ HJZ50747

GENERAL:
This Technical Publication details measures to minimize jam codes 0101 and 0102 from either the left or
right 1.1K Paper Deck Assemblies.

DETAILS:
When paper is loaded into either the left or right 1.1K Paper Deck and is higher than the maximum capacity
of the paper deck, one of the following may occur:
1. The lifting plate may be skewed which allows the paper pick-up roller at the paper pick-up
assembly. This failure causes the paper pick-up roller not to reach the stack of paper causing a jam
to occur.
a. Jam code 0101: Delay jam at the right deck pick-up sensor
b. Jam code 0102: Delay jam at the left deck pick-up sensor
2. The paper level cannot be detected properly due to the failure of the paper lifting plate not lifting
properly.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 8
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

The reason this may occur is because the paper lifting plate descends quickly when the 1.1K Paper Deck [1]
is detached and pulled out. This force loosens [A] the wire [2] pulling the paper lifter plate up and down by
means of the transmission shaft [3].

To minimize these occurrences, a damper (XH9-0148-000) [4] is being added to apply brake force to the
paper lifting plate. This will allow the lifting plate to lower slowly and evenly.

As the installation of the damper may take over one (1) hour, a simple brake (FC1-3796-000) [5] can be
installed as a temporary measure.

Page 2 of 8
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

SERVICING PROCEDURE:
The following procedure is needed for each 1.1K Paper Deck Assembly affected. Whether installing the
damper or the brake, please refer to the procedure for the part you wish to install.

Procedure for Installing the Brake

1. Remove the front cover of the paper deck assembly.
2. Attach the PA brake pads (FC1-3796-000) [2] and the leaf spring (FC1-3975-000) [3] to the front
end of the transmission shaft [1].

3. Attach the cop washer [5] to the damper holder [4] with a piece of tape.

Page 3 of 8
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

4. Screw the damper holder [4], from the previous step, to the 1.1K Paper Deck Assembly using the RS
screw [6].

5. Re-install the front cover of the paper deck that was removed in Step 1.

Procedure for Installing the Damper

1. Remove the 1.1K Paper Deck from the main body.
2. Remove the front cover of the 1.1K Paper Deck.
3. Remove the four (4) screws [D] and remove the front shaft support [10] and the rear shaft support
[11].

Page 4 of 8
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

4. Pull out the transmission shaft [A] together with the deck lifting plate wire.

5. Replace the old transmission shaft [A] with the the new type (FC8-2530-000) [6].

NOTE:
When winding the deck lifting plate wire around the front and rear lift pulleys, be careful to match the
direction of the windings.

6. Install the new transmission shaft taking care to install the bearing [13] and e-ring [7] in order for
both front and rear sides.

Page 5 of 8
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

7. Install the new transmission shaft and deck lifting plate wire for the lifting plate onto the 1.1K Paper
Deck Assembly.
8. Turn the lifter gear [12] by hand and make sure that the paper lifting plate raises level with ease. If
the plate does not raise level or smoothly, the windings mention in Step 6 are probably out of phase.
If this is the case, take out the transmission shaft and deck lifting plate wire and ensure the windings
are correctly installed.

9. Install and secure the oil damper (XH9-0148-000) [3] with two (2) PH2x4 screws (XA1-1200-407)
[4] onto the damper holder [1].

CAUTION!

S
Do not use much force when installing the oil damper. Ensure the oil damper is secured by hand
! tightening. If the oil damper is secured too tightly, the outer shell may crack causing oil to leak
from the damper. If this occurs, replace the oil damper with a new one.

Page 6 of 8
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

10. When installing the damper holder [1] on the transmission shaft [1], apply a small drop of super lube
grease (FY9-6005-000) [9]. The drop should be between 2~4mm [B] from the end of the
transmission shaft [6].

11. After installing the damper holder, move the transmission shaft in the direction from front to rear to
check for play. If there is no play, suspect an installation error and perform the following:
a. If the damper holder [1] rides on the sheet metal [C] reinstall the damper holder.
b. If the gear on the oil damper does not mesh with the 27Z gear [2], reinstall the damper holder
and ensure both gears mesh properly.

Page 7 of 8
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

SERVICE PARTS:
Description Part Number QTY
Old
1
New Holder, Damper FC6-3764-000 1
Old
2
New Gear, 27T FS4-0012-000 1
Old
3
New Damper, Oil XH9-0148-000 1
Old
4
New Screw PH2X3 (S) XA1-1200-409 1
Old
5
New Screw, RS,M4 XA9-0732-000 1
Old
6
New Shaft, Transmission FC8-2530-000 1
Old
7
New Ring, E XD9-0137-000 7
Old
8
New Pin, Parallel XD9-0289-000 4
Old
9 Lube, Super Lube Grease (85g) FY9-6005-000 1
New
Old
10
New Spring, Leaf FC1-3975-000 1
Old
11
New Pad, Brake, PA FC1-3976-000 1
Old
12
New Washer, Cop XD1-1105-239 1
Old FM3-9829-000
13 1.1K Right Paper Deck Ass’y 1
New FM3-9829-010
Old FM3-9830-000
14 1.1K Left Paper Deck Ass’y 1
New FM3-9830-010

Page 8 of 8
 e-Support Filename: TP12 373.pdf
Date: 11-12-2012

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Countermeasure for 0045/0047/0049 Jam Codes in DADF

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Respective Copier Products Affected: Serial Numbers Affected:

Duplex Color Image Reader Unit-B1 FFU00001 to FFU71489
iRADV C5051 V2 GQM00001 to GQM61579
iRADV C5051 V2 G EUF00001 to EUF50303
iRADV C5045 V2 GPQ00001 to GPQ60978
imageRUNNER ADVANCE
iRADV C5045 V2 G EUK00001 to EUK50287
C5000 Series
iRADV C5035 V2 GNW00001 to GNW61959
iRADV C5035 V2 G EUQ00001 to EUQ50289
iRADV C5030 V2 GNG00001 to GNG61553
iRADV C5030 V2 G EUV00001 to EUV50081
imageRUNNER ADVANCE
Duplex Color Image Reader Unit-A1 GDD00001 to GDD57025
C7000/9000 Series
GGR00001 to GGR00436
imagePRESS 1100 Series Color Image Reader-L1
DVF00001 and on
HUE00001 to HUE37630
imageRUNNER ADVANCE
Duplex Color Image Reader Unit-C1 GAL00001 and on
6000/8000 Series
GAQ00001 and on
VarioPrint DP Line Duplex Color Image Reader Unit-D1 HUY00001 to HUY01234

GENERAL:
This Technical Publication describes the countermeasure against DADF Jam Codes 0045/0047/0049.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 4
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP12 373.pdf
Date: 11-12-2012

DETAILS:
When performing stream-reading of originals after jam recovery, DADF Jams 0045/0057/0049 may occur.
These jams are described as follows:

Jam Type Jam Description

0045 Jam Delay of the first page registration sensor
0047 Jam Delay of the first page read 1 sensor
0049 Jam Delay of the first page read 2 sensor

When removing accordion pleated paper jams or folded paper jams in the DADF, sheet [2] in Registration
Guide [1] may become flipped up (Figure 1). As a result, when re-scanning the originals after jam removal,
the originals may collide with the flipped up part, leading to 0045/0047/0049 Jam Codes.

Figure 1
[1] Registration Guide [2] Sheet

Page 2 of 4
 e-Support Filename: TP12 373.pdf
Date: 11-12-2012

SERVICING PROCEDURE:
Factory:

Several design alterations including the removal of the Mylar Sheet [2] from the Registration Guide [1], as
well as structural changes, were implemented in an effort to prevent originals from becoming entangled
between the guides (Figure 2).

Figure 2
Registration Guide
[A] Old Type [B] New Type

In addition, the shape of the Paper Feed Guide (Figure 3) is changed in conjunction with the change of the
Registration Guide.

Figure 3
Paper Feed Guide
[A] Old Type [B] New Type

Field:
In the event the symptom described above occurs, replace both the Registration Guide (FL2-9670-000) and
Paper Feed Guide (FL2-9671-000) with the new type. Be sure to replace both parts at the same time. Please
reference the associated document “Countermeasure Parts Replacement.pdf” for detailed replacement
instructions.

Page 3 of 4
 e-Support Filename: TP12 373.pdf
Date: 11-12-2012

SERVICE PARTS:

Figure Key
Description Part Number P.C. Page
Number Number
Old
1
New Guide, Paper Feed FL2-9671-000 2-6 A42 8
Old Guide, Registration FL2-9665-000 2-34 A12 28
2
New Guide, Registration FL2-9670-000 2-34 A12 28

Page 4 of 4
 e-Support Filename: TP10 161d.pdf
Date: 09-03-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Minimizing Color Displacement in Both Main and Sub Scanning Directions
This Technical Publication has been revised to include newly affected models and details on page 1 and
an update to the SERVICING section on pages 2 and 3.

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:
imageRUNNER ADVANCE C7055 All Serial Numbers Affected
imageRUNNER ADVANCE C7065 All Serial Numbers Affected
imageRUNNER ADVANCE C9065 PRO All Serial Numbers Affected
imageRUNNER ADVANCE C9075 PRO All Serial Numbers Affected
imageRUNNER ADVANCE C9280 PRO All Serial Numbers Affected
imageRUNNER ADVANCE C9270 PRO All Serial Numbers Affected
imageRUNNER ADVANCE C7270 All Serial Numbers Affected
imageRUNNER ADVANCE C7260 All Serial Numbers Affected

GENERAL:
This Technical Publication describes a systematic approach to minimizing color displacement in both the
main and sub scanning directions.

DETAILS:
Color displacement may occur for one of the following reasons:
1. The ITB meanders from the front side to rear side during printing.
2. Uneven rotation speed of the ITB.
3. Thermal expansion of the Laser Scanner Assembly due to a temperature increase inside the
engine.

Should color displacement appear in either the main or sub scanning directions, perform the checks as
outlined in the SERVICING section contained in this Technical Publication.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 3
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP10 161d.pdf
Date: 09-03-13

SERVICING (For the imageRUNNER ADVANCE C9075 PRO/C9065 PRO/C7065/C7055):

If color displacement occurs in either the main or sub scanning directions, perform the following checks in
order.
1. Check the ITB Cleaning Assembly
a. Remove the ITB Assembly.
b. Check whether the Cleaning Blade Assembly is properly mounted.

This is accomplished by checking the front and rear bosses [1] for alignment.

c. Remove the Cleaning Blade Assembly and check to see that the blade [2] is evenly coated
with Tospearl lubricant. See Technical Publication TP10 162.pdf for details on proper
lubrication of the transfer cleaning blade.

Page 2 of 3
 e-Support Filename: TP10 161d.pdf
Date: 09-03-13

2. Upgrade the DCON Firmware to the latest version (DCON v66.05 or later)
3. Ensure that TP10 004b.pdf and TP10 098c.pdf have also been executed.
4. Perform the image adjustment procedures using the “Color Displacement Flow Chart Rev 8.pdf ”
document. This information can be downloaded from e-Support in the same location as this Technical
Publication.

NOTE:
To see examples of Color Displacment, reference “Color Displacemente Image Samples.pdf”
which can be found with this Technical Publication on e-Support.

SERVICING (For the imageRUNNER ADVANCE C9280 PRO/C9270 PRO/C7270/C7260):

If color displacement occurs, ensure the following has been executed:
1. Ensure DCON Firmware has been upgraded to the latest version (DCON v1.27 or later)
2. Perform the image adjustment procedures using the “Color Displacement Flow Chart Rev
8.pdf ” document. This information can be downloaded from e-Support in the same location
as this Technical Publication.
NOTE:
To see examples of Color Displacment, reference “Color Displacemente Image Samples.pdf”
which can be found with this Technical Publication on e-Support.

REVISION HISTORY:
TP10 161a.pdf – This Technical Publication has been revised to include additional temperature
compensation settings information.
TP10 161b.pdf – This Technical Publication has been revised to enhance the readability of previous
procedures and charts.
TP10 161c.pdf – This Technical Publication has been revised to include changes to DCON Firmware and
two (2) added steps on page 4.
TP10 161d.pdf – This Technical Publication has been revised to include newly affected models and details
on page 1 and an update to the SERVICING section on pages 2 and 3.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 3 of 3
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
iR-ADV C9000s/C7000s: Flow chart for color displacement adjustment
Items to be checked on the measure against mottled blank on image
[Prior conditions] System v34.03 and later
Color displacement
Dcon v23.01 and later
occurred
[Areas to check] LV.2>COPIER>OPTION>IMG-TR>ITB-TYPE
with thinner belt (new belt) + new primary transfer roller (shaft diameter: 6mm), "2".
with thinner belt (new belt) + old primary transfer roller (shaft diameter: 8mm), "1".
with thicker belt (old belt), "0".
ＮＯ [Parts change] (Refer to Exhibit "Check items")
* Belt tension spring: marked in red
Has the measure against
* Primary transfer pressure spring: marked in black
mottled blank implemented?
* Secondary transfer pressure spring: marked in red
[Setting change] After implementing the measure against mottled blank, change the service mode setting as
YES below.
LV.1>COPIER>OPTION>FNC-SW>INTROT-T, set "1" as the setting value.

Upgrade the countermeasure Dcon software against color displacement to v66.05 and later. (System For the new products of iR ADV C9280/9270/7270/7260
Is the verison of Dcon v70.09 and later)
software the latest? LV.2>COPIER>OPTION>CUSTOM>DEV-SP2, set "0" as the 2nd setting value from the right. Series, start the work from here.
(ver66.05 and later) ＮＯ

YES

If OK is not displayed after performing INIT-ITB: = (Ref) Note about INIT-ITB related
(1) Check position of HP sticker (in rear)/ Clean edge sensor. Release pressure against the ITB unit when moving the machine.
ＮＯ (2) Check whether spring for lifting ITB is not deformed. After releasing the pressure against the ITB unit, apply pressure
Is OK displayed after (3) Replace belt.
performing INIT-ITB? on the belt again to perform INIT-ITB.

YES

If Color Displacement Correction fails: = (Ref) Initial actions when color diaplacement correction fails:
Check the alarm. Output 1 sheet of large size in PG5 in each color to check that the overall image is normal.
Is the result OK after COPIER>DISPLAY>ALARM-2 If light density and fault in the pressure mechanism of the primary transfer roller occur,
ＮＯ
performing Auto Color If there is alarm history from "34-0001" to "34-0007", and image density is incorrect, color displacement correction does not work correctly.
Dispalcement Correction in follow Service Manual.
User Mode?

YES

Continuous output of 2 sheets of 11x17 in PG6 4 Color Grid <How to make adjustment>
Output multiple sheets Output one sheet of small or large size in PG6 (4 color grid),
with fixed color [Symptom] [Probable cause] [Remedy] enter a value in IMG-REG depending on displacement levels of
displacement Fixed displacement in - Error in correction of color Manually adjust color displacement (IMG-REG) each color with reference to Bk. (visual adjustment)
any of YMCK displacement patch LV.1>COPIER>ADJUST>IMG-REG
ＮＯ Displacement 1. Position adjustment for main scan
Has Color caused by
Displacement
Adjustment items: REG-H-Y / REG-H-M / REG-H-C
temperature rise in Adjustment range: -128 to +128
improved? [Probable cause]
machine (in main [Remedy] Adjustment resolution: per 0.02mm (1200dpi per pixel)
scanning) [Symptom] Fluctuating color
Increase frequency of color displacement correction between papers. Adjustment direction: "+": rear of the copier, "-": front of the copier
Fixed displacement in displacemnent caused by
YES LV.2>COPIER>OPTION>FEED-SW>PINT-REG, set "1" as the setting
only K against YMC temperature rise in the
value.
machine
INITROT-T for
color displacement
End * Refer to the figure [Symptom] [Probable cause]
[Remedy]
below. Fluctuating color - ITB shifts when start
Continuously output 5 sheets of small size in PG32.
displacement with first to moving Change INTROT-T while checking image to make adjustment.
4th sheets in the JOB (Refer to the figure below to make judgement)

Largely fluctuating [Symptom]

color displacement in Large color displacement suddenly occurs only [Remedy]
main scanning [Probable cause]
with some sheets out of several tens to Ver.66.05 has solved the problem.
- Unstable ITB
several hundreds of sheets. displacement correction * If it does not work, attach/detach or replace
= Identifying problems Main scanning In addition, the color displacement order of the ITB unit.
--------------- YMCK is switched.
Fixed displacement occurs. Color displacement
or occurs in main scan, or
Fluctuating displacement occurs. sub scan direction?
--------------- <How to make adjustment>
Displacement occurs only in one color. Output multiple sheets Output one sheet of small or large size in PG6 (4 color grid),
or Sub scanning with fixed color enter a value in IMG-REG depending on displacement levels of each color
Displacement occurs in all colors. displacement [Symptom] [Probable cause] [Remedy] with Bk as reference. (visual adjustment)
Fixed displacement in - Error in correction of color Manually adjust color displacement (IMG-REG).
any of YMCK displacement patch LV.1>COPIER>ADJUST>IMG-REG 2. Position adjustment for sub scan
Adjustment items: REG-V-Y / REG-V-M / REG-V-C
Displacement caused Adjustment range: -128 to +128
by temperature rise Adjustment resolution: per 0.02mm (1200dpi per pixel)
in machine (in sub [Probable cause]
[symptom] [Remedy] Adjustment direction:
scanning) Color displacement caused by
Fixed displacement in Increase frequency of color dispalcement correction between papers. "+": downstream in feeding direction,
temperature rise in the
only K against YMC. LV.2>COPIER>OPTION>FEED-SW>PINT-REG, set "1" as the setting value. "-": upstream in feeding direction
machine

[Symptom] [Probable cause]

[Remedy]
Fluctuating color displacement Soiled encoder of the drum drive
For color displacement image in red, Clean the encoder wheel / encoder sensor
Flutter of the drum in any of YMCK assembly
some cases are described in the attached "Image rotation
samples of color displacement" for reference. * The rotation of
the encoder is No improvement in
unereadable. color displacement
[Probable cause] [Remedy]
Drum drive unit failure Attach/detach or replace the drum drive unit.

Random color
displacement in [Symptom] [Remedy]
sub scanning. Large color displacement suddenly occurs LV.1>COPIER>ADJUST>FEED-ADJ>TBLT-SPD, set "4" as the setting value.
[Probablem cause]
only with some sheets out of several tens to * After the setting change, perform color displacement correction.
ITB drive assembly control failure
several hundreds of sheets. * If necessary, adjust the leading edge margin and image magnification in sub
caused by stick-slip between the drum and
In addition, the color displacement
p order scanning.
ITB
of YMCK is switched. * If color displacement does not occur, set "0".

Efficacy judgement of INTROT-T/ How to make adjustment

[How to make adjustment]
[Conditions] In Service Mode (Lv.1),
- The level of color displacement on 5 sheets of image samples varies. COPIER＞OPTION＞FNC-SW＞INTROT-T, adjust the setting value (0 to 3).
- And color displacement occurs as in the left below figure.
(When the leading edge of image is placed upward, Y/M/C appear to the right of Bk.)

Number of Displacement correction for each color (target)

INTROT- T
sheets Yellow Magenta Cyan Black
1st, 2nd 0.08mm 0.08mm 0.4mm 0mm
leading edge
Changing INTROT-T is effective.
leading edge
Changing INTROT-T is not effective. 3 3rd 0.04mm 0.04mm 0mm 0mm
of image of image 4th 0.02mm 0.02mm 0mm 0mm
1st, 2nd 0.06mm 0.06mm 0.4mm 0mm
2 3rd 0.02mm 0.02mm 0mm 0mm
4th 0mm 0mm 0mm 0mm
1st, 2nd 0.04mm 0.04mm 0mm 0mm
1 3rd 0mm 0mm 0mm 0mm
4th 0mm 0mm 0mm 0mm
1st, 2nd 0mm 0mm 0mm 0mm
0 3rd 0mm 0mm 0mm 0mm
4th 0mm 0mm 0mm 0mm
Random color displacement in sub‐scanning
direction
(Suddenly occurs during continuous jobs)
5th sheet
4th seet
3rd sheet
2nd sheet
1st sheet

5th sheet

Paper feed direction

4th sheet
tion
Main‐ scanning direction

3rd sheet

2nd sheet

1st sheet

Sub‐scanning direction

Color displacement varies in sub‐scanning direction in multiple sheets

during continuous jobs.
(Color displacement changes in a manner that the order of YMCK is
switched.)
Largely fluctuating color displacement in main scanning 2nd sheet 3rd sheet
8th sheet
direction (suddenly occurs during consecutive printing)
1st sheet
4th sheet 9th sheet

2nd sheet 3rd sheet 5th sheet

4th sheet

Paper feed direction

Main‐ scanning direction

Sub‐scanning direction

6th sheet

Color displacement varies in main scanning direction in multiple sheets

during continuous jobs.
(Color displacement changes in a manner that the order of YMCK is
switched.)
Color displacement due to temperature increase in the machine
（Fixed color displacement due to temperature increase in the machine)

Fixed clolor displacement in main or sub‐scanning direction in multiple

sheets during continuous jobs.（Color displacement is noticeable
especially between YMC and K)

Paper feed direction

Main‐ scanning direction

Sub‐scanning direction
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Introducing v60.39.03 V2 for the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030
The DCON has been revised to v63.01 to prevent color displacement in the sub scanning direction due to
the drum motor driver speed control which affects the imageRUNNER ADVANCE C5035/ C5030
models. Please refer to the Note on the Last Page.

PRIORITY NOTICE
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE C5035 GNW53733 ~ GNW54936
imageRUNNER ADVANCE C5030 GNG53415 ~ GNG54252
imageRUNNER ADVANCE C5035 Government EUQ50121 ~ EUQ50133
imageRUNNER ADVANCE C5035 Government EUV50035 ~ EUV50045

GENERAL:
This Technical Publication is to inform the field on the release of v60.39.03 V2 for the imageRUNNER
ADVANCE C5051/ C5045/ C5035/ C5030 copiers.

Note:
Canon USA is not responsible to provide previously released versions of System Software and it is
recommended to archive them on your company server. Only the latest System Software version
is posted on the Canon e-Support website.

Note:
A Fiery Patch “1-19Q9Q0” has been released for the imagePASS-B1 (TP11 035.pdf) in order to
fix a jam issue that is reported at the DADF when ColorCal calibration is performed.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 12
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

An Executable file has been created which contains the following:

imageRUNNER ADVANCE
Description
C5051/C5045/C5035/C5030 V2
System Software v60.39.03 V2
Language v60.39 (JEFIGS)*
DCON v63.01
v21.01 (1 Pass)
RCON
v21.02 (Reversing Type)
MEAP Administration Software v4.80
e-Support
SSOHLogin v2.4.0
MEAP v60.36
Copy-AP v60.01
Box-AP v60.01
Send-AP v55.03
Intro-AP v50.01
RUI v55.09 (JEFIGS)*
RPTL-AP v55.09
Sdict v30.01 (J)*
TTS v4.01 (JEFIG)*
ASR v4.01
Media v5.02
WebDAV v50.44
Web-Browser v50.12
S-LNG v61.01
BCT v0.58
G3 Fax Board-AE1 v2.05
HDD v06.18
v3.03 (Key)
Key
v3.03 (CA)
v11.01 (Stacker)
Staple/ Booklet Finisher-C1
v7.01 (Saddle)
External 2/3 Hole Puncher-B1 EXP_B1 v5.01 (Controller) DL Tool
Inner Finisher-A1 v13.02
Service Support Tool v4.33Ez e-Support
Service Support Tool Manual v4.33Ez e-Support (Rev. 0)
* For abbreviations, see the last page of the Technical Publication

Refer to the remainder of this Technical Publication for details about this new System Software v60.39.03
V2 for the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 copier.

Page 2 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

Note:
Content Delivery System: (CDS)
CDS is a new service infrastructure where the system software is pushed to the imageRUNNER
ADVANCE C5051/ C5045/ C5035/ C5030 by ways of the internet.
Service Support Tool:
To manually upgrade the System Software other than the use of CDS, the “Assist Mode” button and
“Single” mode, are the only way to perform a full upgrade with the use of the Service Support Tool
v4.32Ey or higher. The “ALL and ALL_HDF” batch files are not available for this model.
USB Flash Drive:
Flashing the System Software by use of a USB Flash Drive is supported.

Canon U.S.A., Inc. is providing the latest “Executable” (.EXE) System Software files described in this
technical publication for download only from the Canon e-Support website for each authorized
imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 series dealer.

EXPORT RESTRICTIONS:
This system software will not be exported from the United States except in strict accordance with
the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws
and regulations controlling exports from the United States.

DETAILS:
The following changes occur when upgrading the System of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v56.01.03 to v60.39.03 V2:
No. Description
[New function]
The following service mode item has been added which makes it possible to reboot the
1 device remotely from the VNC.
* When using, activate this item and then press OK.
Service Mode (Lv1) (Lv2): >COPIER >FUNCTION >SYSTEM >R-REBOOT
[Modification of a field claim]
2 Modification of a lake effect that appears when copying a photo of a certain person (on
glossy paper).
[Modification of a field claim]
3 Modification of an error when a push-scanned JPEG file to Mac by the SEND function
cannot be stored when opened with Photoshop CS4.
[Modification of a field claim]
4 Modification of an error where a shortcut key is grayed out when logging out in a
certain condition.
[Modification of a field claim]
5 Modification of a faulty image or an output error that occurs when outputting an image
with a PS driver from Illustrator 8.01 on Mac OS 9.2.

Page 3 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

No. Description
[Modification of a field claim]
6 Modification of an "0CA9" Jam that occurs when adjusting images during the post
rotation after the job suspension process for a no paper/tray full error.
[Modification of a field claim]
Modification of an error where the logout button is displayed with Copitrak (CC-VI) in
7
use and an authentication state mismatch occurs between Copitrak and MFP upon
pressing the logout button.
[Modification of a field claim]
Modification of an error where the print is not possible after 8 attempts to close the
8
session with the following modules when the session with the previous module is
disconnected without sending the print data.
[Modification of a field claim]
9 Modification of an error message "An error occurred due to an unknown reason." that
appears when trying to print PDF data from a print media.
[Modification of a field claim]
10
Modification of a E240 error which occurs when printing FAX-received data.
[Modification of a field claim]
Modification of an error where the scan image that is suitable for an original type is
11
not obtained when a scan job is performed using an eCOPY function with AE mode
being ON.
[Modification of a field claim]
12 Modification of an error where some characters or images cannot be output in PDF
direct printing.
[Modification of a field claim]
13
Modification of an error where postscript file can't be printed.
[Modification of a field claim]
14
Modification of an error where i-FAX data can't be received.
[Modification of a field claim]
Modification of an error which occurs in a state in which the function to output the
15
activity report with an image is turned ON when the next FAX job is generated before
the process of the previous FAX job is not completed.
[Modification of a field claim]
16 Modification of an "E240" service call that occurs when the auto density adjustment of
the device and the card removal occurs at the same time with UniFlow connected.
[Modification of a field claim]
Modification of an error where the number and name of the box for "Access Stored
17
Files" are not displayed after logging in with the Dept. ID Management function being
ON.
[Modification of a field claim]
18 Modification of garbled characters on the print job history screen of the LUI that
occurs upon the submission of a job from Mac OS X.
[Modification of a field claim]
19 Modification of an error where holes are not punched in the staple punch job with the
Advanced Box in use.
[New function]
20
Pantone Plus is supported.
[New function]
21
It is possible to use the COM-TEST function for eRDS from User Mode.

Page 4 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

No. Description
[Modification of a field claim]
22 Modification of an error where both Local UI and Remote UI occasionally fail to log
in at the time of domain authentication with SSOH in use.
[Modification of a field claim]
23 Modification of a PS error that occurs when the PS file which was created by the Unix
system is submitted.
[Modification of a field claim]
24
Modification of a fault where the extension may ring in a fax transmission.
[Modification of a field claim]
25 Modification of a fault where a memory leak may occur at the open source part,
causing the UI control panel to lock.
[Modification of a field claim]
26 Modification of an error where the cleaning is not started even when [Start] is pressed
after selecting [Clean Feeder].
Please Note: When upgrading the imageRUNNER ADVANCE C5051/ C5045/ C5035/ C5030 from
v56.01.03 to v60.39.02 V2, the Language must also be upgraded to v60.39.
The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v61.02 to v63.01:
No. Description
[Modification of an Error]
As a measure to prevent color displacement and/or sub scanning direction-based even
density at regular intervals that may occur during constant speed (normal paper)
printing of imageRUNNER ADVANCE C5035/ C5030 models, the coefficient of the
1 drum motor drive speed control changes.
There is a case where the speed control becomes unstable due to the influence of
resonant frequency around the drum resulting from the individual difference of the
drum motor. In order to increase the margin for this resonant frequency, the speed
control coefficient has been changed.

Banding

Page 5 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

Color Registration

The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v60.01 to v61.02:
No. Description
[Modification of field claim]
Fogging occurs at an end of the paper due to the drum toward the final days of service
life.
Regarding an improvement to make up for the drum charging capability, the light
quantity of the pre-exposure LED is reduced. In keeping with this, a modification has
been made to part of the table related to the drum potential.
In order to let the device show the proper drum life, it is now possible for the pre-
exposure LED to have the conventional light quantity during the drum film thickness
detection.
Change of the default value for the light quantity of pre-exposure LED:
Service Mode (Lv2):
1
COPIER >ADJUST >EXP-LED >PR-EXP-Y, M, C, K
<Default value>
Before change: 11
After change: 1
(No change is made to the default value of Vback)
- Caution when the setting value has been changed in Service Mode
Regarding the setting value is rewritten automatically during version upgrading of the
software, if there is a need to change the setting value again, do so while checking a
fault image.
* The combination use of DCON v62.02 or later and S-LNG v61.01 or later is
required.

Page 6 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

The following changes occur when upgrading the DCON of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v60.01 to v61.02:
No. Description
[Modification of a field claim]
Measure for fogging which occurs at the rear end of the images in a low temperature
and low humidity environment.
1. Modification of an error which occurs when the pre-exposure function is turned
OFF.
If the pre-exposure function is turned OFF regarding the measure to prevent
fogged images, the thickness of drum is not detected correctly, and as a result, the
drum life value becomes extremely small.
In order to correct this, it is possible to turn the pre-exposure function ON when
performing a drum thickness detection.
* In Regards to the pre-exposure function which has been turned OFF on a device with
1
DCON v61.02 or earlier installed, if the software is upgraded to this version, the
device does not display the correct drum life value. (If the drum cartridge is replaced,
the device displays the correct value.)
Service mode item used to turn OFF/ON the pre-exposure function:
Service Mode (LV2):
>COPIER >ADJUST >EXP-LED >PR-EXP- x ( x : Y, M, C, K)
OFF: 0
ON :11
2. The adjustment range of the LED light quantity for pre-exposure is changed.
The adjustment range of the LED light quantity for pre-exposure has changed to
address the fogging at the rear end of images.
[Specification change]
The Controller communication error “E240-0004”, which is currently displayed when
2 faulty fixing pressure occurs, will be changed to a new error code “E009-0002”
*For information on resolving an “E009-0002”, refer to Technical Publication: TP10
332a.pdf

The following changes occur when upgrading the RCON (Reversing type) of the imageRUNNER
ADVANCE C5051/ C5045/ C5035/ C5030 copiers from v20.09 to v21.02:
No. Description
1 Modifications have been made to improve the factory process.

The following changes occur when upgrading the MEAP of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v55.11 to v60.36:
No. Description
[Modification of a field claim]
1 Modification of an error where both the Local UI and Remote UI occasionally fail to
log in at the time of domain authentication with SSOH in use.

Page 7 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

The following changes occur when upgrading the HDD of the imageRUNNER ADVANCE C5051/ C5045/
C5035/ C5030 copiers from v06.17 to v06.18:
No. Description
1 Additional Hard Disk Drives have been added.

The following changes occur when upgrading the COPY-AP of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v56.01 to v60.01:
The following changes occur when upgrading the Box-AP of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v55.04 to v60.01:
No. Description
The above firmware has been revised due to the upgrade to System Software
1
v60.39.01.

The following changes occur when upgrading the S-LNG of the imageRUNNER ADVANCE C5051/
C5045/ C5035/ C5030 copiers from v60.04 to v61.01:
No. Description
[Modification of field claim]
In keeping with the change to DCON v62.02, the default value of service mode has
been changed.

Service Mode (Lv2):

COPIER >ADJUST >EXP-LED >PR-EXP-Y, M, C, K
1
<Default value>
Before change: 11
After change:1

* The combination use of S-LNG v61.01 or later and DCON v62.02 or later is
required.

The following changes occur when upgrading the Stacker of the Staple Finisher-C1/ Booklet Finisher-C1
from v10.05 to v11.01:
No. Description
[Modification of a field claim]
Modification of a "1004" jam that occasionally occurs when the setting value of the
1
service mode item for punch adjustment [Service Mode (Lv1) >SORTER > ADJUST
>PNCH-HLE] is changed to any one of the values between "0" and "-4."
[Modification of a field claim]
Modification of a "021101" Jam (stationary jam at the inlet sensor) that occasionally
2
occurs when the paper size is changed from LTR (the Paper Deck) to LDR (copier
paper cassette) during a collate job with mixed size paper in use.
[Modification of a field claim]
3 Modification of a E503-0003 (communication error) that occasionally occurs during a
job with a finisher unit having a staple unit in use.

Page 8 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

The following changes occur when upgrading the Stacker of the Staple Finisher-C1/ Booklet Finisher-C1
from v6.02 to v17.01:
No. Description
[Modification of an error]
1 Modification of a paper folding motor clock error that occasionally occurs upon the
first power-on after installing the saddle finisher unit.

POINTS TO NOTE:
No. Description
A change was made to the SRAM area. Therefore, the data in the main controller must
be cleared with the following service mode when the software is downgraded from
1 v37.xx or later to v34.xx or earlier. Service Mode (Lv.1) > Function > CLEAR > MN-
CON > OK
* If it is not executed, shutdown will not be possible.
For Windows 7

Regarding file Transmissions, exceptions for „File and Printer Sharing‟ (with SMB),
„FTP Server‟ (with FTP) need to be enabled in Windows firewall.
-Enabling Windows Firewall exception registration
How to set
a. Open 'Start' -> 'Control Panel'.
2
b. Open 'System and Security'.
c. Open 'Allow a program through Windows Firewall'.
d. Press 'Change settings'.
e. Check the checkbox of 'File and Printer Sharing' for SMB transmission, and 'FTP
Server' item for FTP transmission. Click 'OK' to exit the screen.
There are three types of checkboxes; Domain, Home/Work (Private), and Public.
Select the appropriate ones according to the use environment.
The version Service Support Tool that is recommended for upgrading is v4.33Ez or
3
higher.
Note when overwriting MEAPCONT:
MEAP Cont contains SSOH Login jar.
4
When MEAP Cont is downloaded from the SST, these uninstalled applications may
be reinstalled. Uninstallation of the applications should be performed if necessary.

Page 9 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

No. Description
Limitations when upgrading System Software:
When TX settings are changed by the "Change Default Settings" function from Access
Stored Files Inbox and Memory RX Inbox, the settings are cleared upon version
upgrading. Be sure to follow the steps below and take notes of the settings to be
cleared during version upgrading; then enter the settings you had after upgrading to
system software v51.01 or higher.
Procedure to be followed at version upgrading:
1. On UI, check if the settings of items written in (1) and (2) below (the settings that
are cleared at version upgrading) have been changed from the default values.
2. If the settings have been changed, take notes of the new settings.
3. Upgrading system software to v51.01 or higher.
5
4. On UI, enter the settings you got in Step 2 again.
(1) The items under [Options] key
(If one of the following items has been set, the key is displayed in yellow.)
* Timer
* Job Done Notice
* File Name
* Subject/Message
* Reply-to
* E-mail Priority
(2) Under [Access Stored Files] screen
* File Format

Page 10 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

No. Description
Limitations when downgrading:
Many specifications are changed, and therefore, the setting values are not kept at time
of version upgrading. For this reason, be sure to perform the following works at the
time of version upgrading.
When upgrading to System software v51.01 or higher, many specifications have been
changed, and therefore, if the version is downgraded after upgrading, the setting values
are not kept. For this reason, be sure to perform the following when downgrading
system software lower than v51.01.
Procedure to be followed at version downgrading:
1. Back up the data under Settings/Registration:
Remote UI > Management Settings > Data Management > Import/Export
(Target data)
* Address book
* Forwarding settings
* Settings/registration
6 * Web access favorites
* Printer settings
* Paper information
2. Output data set in Settings/Registration The following service mode will print out
the Settings/Registration data that are not backed up in list format.
Service Mode (Lv1) > COPIER > FUNCTION > MISC-P > USER-PRT
3. Downgrade system software lower than v51.01
4. Execute MN-CONT Clear
5. Restore the backup data
Remote UI > Management Settings > Data Management > Import/Export
6. Re-set/re-registrate the data
7. Referring to the printout, enter the Settings/Registration setting values again.
If the user has generated/added their own encryption key/certificate/CA
certificate, ask the user to re-install them.
* If the version is downgraded to a special version for reasons of business negotiation,
be sure to execute MN-CON clear.

LIMITATIONS:
No. Description
1 When printing PDF data from a direct print PDF, lines may appear on the image.
When printing PDF data from a direct print PDF, a bracket may overlap characters
2
next to it.
When executing enabled/disabled of the HDD encryption after downloading an
3
aftermarket font to the machine, the font disappears.
4 Response during VNC operation is slower compared to that in a conventional machine.
Regarding characters and lines in the CMYK renderer system, if the image Duty is
5 over 185%, the image Duty may be limited to 185% due to Toner Reduction and hues
may vary.
When characters of Bk100% are written on a graphic image and Black Overprint is set
6
to ON, the halftone in graphics is applied to characters and the characters deteriorate.
When the font size is 5pt or less with PS 600dpi, a jagged image occurs on horizontal
7
lines of character.

Page 11 of 12
 e-Support Filename: TP11 128e.pdf
Date: 05-27-11

No. Description
When executing LOGOUT during direct transmission with the setting of function
8 limitation in NewCardReader Department ID management, the transmitted job is
canceled.
[FAX]
Some settings of detailed information on the Address/One-touch button of a client
9
machine have been disabled when a transmission is executed with the setting of a FAX
server machine.
[FAX]
10
Some detailed settings of the Address book cannot be checked in a client machine.
FAX data cannot be received when the printer function stops working due to an error
11
and other reasons.
[PDF direct print/Web browser]
When specifying staple or punch for data to be output in landscape, the processing is
12
implemented to the area other than that in a conventional machine with CanonPDF
installed.
When executing logout after entering analysis mode of an analysis application, it takes
13 a large amount of time until logout occurs. It takes approx. 5 to 13 seconds more than
in other modes.
Devices which have the following combination of software installed cannot be
upgraded from CDS. When upgrading such devices, use the Service Support Tool
14 (SST) or USB.
- System Software v40.xx/MEAP v38.xx
- System Software v40.xx/MEAP v41.xx

FIRMWARE:
Canon U.S.A. uses the following abbreviations when listing languages that are supported by a specific
version of the System Software:
Letter Language
J Japanese
E English
F French
I Italian
G German
S Spanish
C/T Chinese
K Korean

Note:
imageRUNNER ADVANCE C5035/C5030 units from the warehouse will have a packing slip attached to the
side of the box. This contains documentation and a CD-ROM with SST System Software v60.39.03 V2
firmware. The USB version can be downloaded from the Canon e-Support website or can be made using the
Service Support Tool v4.33Ez.
Please note that several versions of v60.39 were released and to verify if the latest version is installed, check
if DCON v63.01 is listed in SERVICE MODE > MODE LIST > COPIER > DISPLAY > VERSION >
DCON. If not, a lower version of v60.39 is installed and the machine should be upgraded.
Please make sure to install the entire System Software version by performing “UPGRADE”.

Page 12 of 12
 e-Support Filename: TP13 337.pdf
Date: 09-06-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER ADVANCE C9075PRO / C9065 PRO / C7065 / C7055 / C9075S PRO / C9065S PRO /
C9280 PRO / C9270 PRO / C7270 / C7260 Series

SUBJECT: Minimizing E025 Error Codes

GENERAL:
This Technical Publication details how to minimize E025 error codes.

DETAILS:
Typically, an E025 error code occurs when a phenomenon with a hopper assembly occurs. Below is a list
of a few of those situations:

Error Code Details

E025‐0100 / 0200 / 0300 / 0400 Toner Container drive motor lock error (0100:Y, 0200:M, 0300:C, 0400:Bk)

Block supply timeout error. The toner supply screw rotation sensor cannot
E025‐0x02
detect rotation of the screw (x = 1: Y, 2: M, 3: C, 4: Bk)

E025‐0x20 Toner cap position sensor time out error (x = 1: Y, 2: M, 3: C, 4: Bk)

Unable to detect the Release Holder Shift Cam HP Sensor status when opening
the toner cap, so that open and close status of the toner cap is unable to be
judged. (x = 1: Y, 2: M, 3: C, 4: Bk)
E025‐0xA0 / 0xB0
Unable to detect the Release Holder Shift Cam HP Sensor status when closing
the toner cap, so that open and close status of the toner cap is unable to be
judged. (x = 1: Y, 2: M, 3: C, 4: Bk)

E025‐0xC0 Error in Toner Insertion Inlet Cover Sensor (x = 1: Y, 2: M, 3: C, 4: Bk)

On the next page are more detailed explanations and causes for the aforementioned E025 sub codes.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Engineering Services and Solutions Division website at: Page 1 of 7
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP13 337.pdf
Date: 09-06-13

E025-0100 / 0200 / 0300 / 0400

These sub codes refer to an excessive load to the Toner Container Drive Motor in the Hopper Assembly.
This can be caused by the customer trying to force the incorrect toner bottle inside the engine or the correct
toner bottle not being installed correctly.

The iR ADV C9075 PRO / C9065PRO / C9075S PRO and C9065S PRO have Color toner bottles [1] with a
short “neck and a Black toner bottle [2] with a long “neck”

iR ADV C9075 PRO / C9075S PRO / C9280 PRO Series

The iR ADV C7065 and C7055 have Color toner bottles[2] with a long “neck” and a Black toner bottle [1]
with a short “neck”.

iR ADV C7065 Series / C7200 Series

For procedures on troubleshooting for E025-0100 / 0200 / 0300 and 0400, please refer to “E025-
0100_to_0400_Servicing Procedure.pdf”, which is contained within “E025_Servicing_Procedures.zip”.
“E025_Servicing_Procedures.zip” can be found with this Technical Publication on the e-Support website.

Page 2 of 7
 e-Support Filename: TP13 337.pdf
Date: 09-06-13

E025-0x02
This sub code can refer to a number of areas in or around the Hopper Assembly. One of the following may
cause this error:
1. Disconnection of the connector for the stirring supply motor, breaking of the wire and damage on
the Hopper Driver PCB.
2. Pinching of the harness tie-wrap for the Bk Hopper.
3. Clogging of toner in the toner supply pipe leading to the Developing Assembly.
4. Distortion of the unit due to the incorrect screw used to install the Bk Hopper Unit or due to the
wrong order in which the screws are installed.
5. Distortion of the unit due the incorrect order in which the screws are installed for the Color Hopper
Assembly.
6. Contamination of the rotation detection sensor.
7. Failure in the stirring screw drive motor (i.e., DC motor)

For procedures on troubleshooting for E025-0x02, please refer to “E025-0x02_Servicing Procedures.pdf”,

which is contained within “E025_Servicing_Procedures.zip”. “E025_Servicing_Procedures.zip” can be
found with this Technical Publication on the e-Support website.

E025-0x10
This sub code refers to the connector of the drive motor on the Hopper Assembly. The cause for this sub
code may be due to the drive motor slipping out of position, being broken, have a failure or the connector on
the Hopper Driver PCB may not be secure. This may also refer to the 18T gear (FU6-0584-000) being
broken or damaged.

If the 18T gear is damaged or broken, replace it with a new style 18T gear (FL3-8703-000).

NOTE:
Please be advised that the 18T gear (FU6-0584-000) may be used on additional products Canon
produces. Although the 18T gear (FU6-0584-000) has been updated to a new style (FL3-8703-000)
for this series, other series may continue to use the old style (FU6-0584-000). Therefore, the parts
ordering system may not show the update clearly.

For procedures on troubleshooting for E025-0x10, please refer to “E025-0x10_Servicing Procedures.pdf”,

which is contained within “E025_Servicing_Procedures.zip”. “E025_Servicing_Procedures.zip” can be
found with this Technical Publication on the e-Support website.

Page 3 of 7
 e-Support Filename: TP13 337.pdf
Date: 09-06-13

E025-0xA0 / 0xB0
This sub code may occur due to one of the following:
1. Contaminated, defective or disconnected Release Holder Shift Cam HP Sensor [A].
2. Disconnected or defective wire harness to the Release Holder Shift Cam HP Sensor [B].

If this occurs, cleaning or replacement of the Release Holder Shift Cam HP Sensor (WG8-5848-000) may
be required.

For procedures on troubleshooting for E025-0xA0/0xB0, please refer to “E025-0xC0_Servicing

Procedures.pdf”, which is contained within “E025_Servicing_Procedures.zip”.
“E025_Servicing_Procedures.zip” can be found with this Technical Publication on the e-Support website.

Page 4 of 7
 e-Support Filename: TP13 337.pdf
Date: 09-06-13

E025-0xC0
This sub code may occur due to one of the following:
1. Distortion of the sensor support plate and the open/close detect flag installation area.
a.Due to the distortion of the sensor support plate and the open/close detect flag installation area,
the sensor doesn’t make detection. Accordingly, any attempt to open the small toner door
although the front upper cover is closed may also be the cause.
2. Insufficient protruded length of the link shaft.
a.Due to the hopper bending toward the rear side of the main body or due to the distortion of the
main body frame, the link shaft for releasing the small door is not sufficiently protruded.
Due to such insufficient protruded length, the small window cannot be opened.
3. Damage on the toner insertion inlet cover sensor.
a.Due to shock applied by opening/closing of the front upper cover, the toner insertion inlet
cover sensor is damaged and is stuck to the ON side.

For procedures on troubleshooting for E025-0xC0, please refer to “E025-0xC0_Servicing Procedures.pdf”,

which is contained within “E025_Servicing_Procedures.zip”. “E025_Servicing_Procedures.zip” can be
found with this Technical Publication on the e-Support website.

SERVICING PROCEDURE:
If any parts need replacement, removal of the Hopper Assembly may be required. For procedures on
removing the hopper assembly, please refer to one of the following procedures found with this Technical
Publication on the e-Support website:
• iR ADV C9075 Series Hopper Procedure.pdf
• iR ADV C9280 Series Hopper Procedure.pdf

NOTE:
All procedures mentioned in this Technical Publication are contained within
“E025_Servicing_Procedures.zip” which can be found with this Technical Publication on the e-
Support website. Please download and unzip this file to access all of the servicing procedures for
this Technical Publication.

Page 5 of 7
 e-Support Filename: TP13 337.pdf
Date: 09-06-13

SERVICE PARTS:
Parts associated with E025-0x02
Figure
Description Part Number
Number
Old
1 Hopper Driver PCB Assembly FM3-9573-000 962
New
Old FM4-6627-000
2 Hopper Assembly (Bk) 622
New FM4-6627-010
Old
3 Link Shaft Sheet FC0-2320-000 102
New
Old
4 Photo Interrupter WG8-5848-000 622
New
Old
5 DC Motor FK2-7893-000 622
New

Parts associated with E025-0x10 (iR ADV C9075PRO / C9065PRO / C7065 / C7055 / C9075S PRO /
C9065S PRO)
Figure
Description Part Number
Number
Old FU6-0584-000
1 Gear, 18T 620 / 622
New FL3-8703-000

Parts associated with E025-0x10 (iR ADV C9280PRO / C9270PRO / C7270 / C7260)
Figure
Description Part Number
Number
Old
1 Gear, 18T FL3-8703-000 620 / 622
New

Page 6 of 7
 e-Support Filename: TP13 337.pdf
Date: 09-06-13

Parts associated with E025-0x20

Figure
Description Part Number
Number
Old
1 Photo Interrupter WG8-5848-000 622
New

Parts associated with E025-0xA0 / 0xB0

Figure
Description Part Number
Number
Old
1 Photo Interrupter WG8-5848-000 622
New

Parts associated with E025-0xC0

Figure
Description Part Number
Number
Old
1 Photo Interrupter WG8-5783-00 621
New
Old
2 Sheet, Link Shaft FC0-2320-000 102
New
Old
3 Photo Interrupter WG8-5848-000 622
New

Page 7 of 7
The procedure for removing the Hopper Unit

iR ADVANCE C9075PRO / C9065PRO / C7065 / C7055 / C9075S PRO / C9065S PRO

028855
2013/06/11
 Removing the Hopper Unit (Bk) BK

1) Open the front cover. Remove the toner container (Bk) and the ITB unit.
2) Open the process unit inner cover and remove the process unit (C).
[Caution]
- After removing the process unit, do not expose the photosensitive drum to direct
light. To block the light, either cover the photosensitive drum protection sheet or
wrap it with paper (5 sheets or more).
- Do not place the process unit or the photosensitive drum in any place where they
will be subject to direct sunlight such as near the window etc.
- Do not store them in any place where they will be subject to high or low
temperatures and high or low humidity, or the location where the temperature and
the humid will change rapidly.
- Do not store them in the dusty place or the location which is pervaded with
ammonia gas or organic solvent gas.
3) Remove the developing assembly (Bk), primary charging assembly, pre-primary transfer
charging assembly and drum unit (Bk).
4) Open the controller box.
5) Remove 1 screw [1] to detach the waste toner container.

6) Use a flat-blade screwdriver [1] to release the claw [2] and remove the hook [3]. After detaching
the handle cover [4], remove the 2 screws [5] and detach the right lower cover 3 [6].

7) Remove the 2 screws [1] and detach the right middle cover [2].

2
 BK
8) Remove the 3 screws [1] to detach the flywheel [2].

9) Release the cables from 1 edge saddle [2] and the 2 wire saddles [3], and disconnect the
4 connectors from the PCB.

10) Remove the 2 screws [1] and tilt the PCB Mount to the front.

11) Remove the 2 screws [1] and detach the drum drive unit (Bk)[2].

3
 BK
[Caution] When installing the drum drive unit (Bk), go through the following steps so
that no gap is found with the main body's rear side plate.
1) Install the drum drive unit (Bk) and temporarily tighten the 2 screws.
2) Install the flywheel fixing with the 3 screws.
3) Hold the 2 levers of the process unit inner cover and lift up the levers and
process unit inner cover to the horizontal level.
4) While keeping the levers horizontally, push the process unit inner cover to
the rear side. Then, push on the 2 stopper plates [A] of the right and left
hooks of the process unit inner cover to the end faces [B] of the hinge shaft
holder at the right and left sides on the main body. If the process unit inner
cover is pushed to the rear side without keeping the levers horizontally, the 2
stopper plates [A] of the hooks run over the inside of the hinge shaft holder
at the right and left sides on the main body, which may cause the release
arm inside the process unit inner cover to get damaged.

5) Raise the levers at a 90-degree angle further and close the process unit
inner cover. The 2 hooks (right and left) of the process unit inner cover are
hooked to the hinge shaft at the right and left sides of the main body to lock.
6) Install the front inner handle cover L [1] and the front inner handle cover R
[2] in the direction of the arrow and tighten the screw [3] respectively.

4
 BK

7) Push in the drum drive unit (Bk) all the way to the rear and tighten the 2
screws.

12) Remove the 4 screws [1] and detach the duct [2].

13) Remove the 2 screws [1] and detach the gear cover [2].

14) Remove the 2 wire saddles [1] and the 2 relay connectors [2].

5
 BK
15) Remove the 2 screws [1] and detach the drum drive unit (C).

[Reference] To detach the hopper unit (Bk), remove the drum drive unit (Bk) as
well as the drum drive unit (C).

[Caution] When installing the drum drive unit (C), go through the following steps so
that no gap is found at the main body's rear side plate.
1) Install the drum drive unit (C) and temporarily tighten the 2 screws.
2) Hold the 2 levers of the process unit inner cover and raise the levers and the
process unit inner cover at a 90-degree angle.
3) While keeping the levers horizontally, push the process unit inner cover to the rear
side. Then, push on the 2 stopper plates [A] of the right and left hooks of the process
unit inner cover to the end faces [B] of the hinge shaft holder at the right and left
sides of the main body. If the process unit inner cover is pushed to the rear side
without keeping the levers horizontally, the 2 stopper plates [A] of the hooks run over
the inside of the hinge shaft holder at the right and left sides of the main body,
which may cause the release arm inside the process unit inner cover to get
damaged.

6
 4) Raise the levers at a 90-degree angle further and close the process unit inner BK
cover. The 2 hooks (right and left) of the process unit inner cover are hooked to
the hinge shaft at the right and left sides of the main body to lock.
5) Install the front inner handle cover L [1] and the front inner handle cover R [2]
in the direction of the arrow and tighten the screw respectively.

6) Push in the drum drive unit (C) all the way to the rear and tighten the 2 screws.

16) Remove 1 screw [1] and 1 boss [2]. Pull out the hopper shield [3] to remove it while
opening the top.

17) Remove the 5 wire saddles [1], 6 harness guides [2], 4 connectors [3], and detach the
harness.

18) Remove the 2 screws [1] and the 4 grounding wires [2].

7
 BK
19) Remove the 2 screws [1], 1 wire saddle [2], and 1 connector [3]. Detach the high voltage
PCB box [4] and temporarily place it on the controller box.

20) Remove the 4 wire saddles [1], 1 edge saddle [2], and 3 relay connectors [3] to detach
the harness.

21) Remove the 2 screws [1] and 1 projection [2] to detach the fan [3].

22) Remove the screw [1]. Remove the rail cover (front) [2] and the spring [3] while pressing the rail
cover(front) [2] to prevent the spring from dropping inside the machine.

8
 BK

23) Remove the 2 screws [1], 1 stepped screw [2], and 1 hook [3] to detach the hopper unit
(Bk) [4].

[Caution] When installing the hopper unit (Bk), perform the following procedure to
install the hopper unit (Bk) with the toner supply mouth pointing upward.
1) Check that the black developing assembly pressure lever is pulled. Fit teeth [A] of
the rail cover (rear) [1] and teeth [B] of the gear [2] together and then push in the
rail cover (rear) until it stops.

2) With the toner mouth [a] rotated until it pushes against the stop, be sure that the 3
bosses [2] and 1 hook [3] of the hopper unit (Bk) [1] are fully inserted before
tightening the screws in the order of [4], [5] and [6].

9
 BK
[Reference] To ensure that the toner supply mouth has been pushed in until it stops,
check that the line [A] on the pipe of the hopper unit (Bk) and the line [B] on the
toner supply mouth are aligned with each other.

24) Assemble the parts in reverse order from step 23) to 1).

10
 YMC

Removing the Hopper Unit (Y)/(M)/(C)

1) Open the front cover to remove the toner container (Y), (M), (C), (Bk) and the ITB unit.
2) Remove the 2 hinge pins [1] to detach the front upper cover [2].

3) Remove the 4 screws [1], 2 claws [2], and 3 projections [3]. Remove the toner container
replacement unit inner cover [4].

[Caution] When installing the toner container replacement unit inner cover [1], be
careful that the 4 toner insertion entrance cover sensors [2] and grounds on the
upper part of the sensor may interfere each other to damage.

4) Open the process unit inner cover to remove the process unit (Y)/(M)/(C).

[Caution]
- After removing the process unit, do not expose the photosensitive drum to direct
light. To block the light, either cover the photosensitive drum protection sheet or
wrap it with paper (5 sheets or more).
11
 YMC
- Do not place the process unit or the photosensitive drum in any place where they
will be subject to direct sunlight such as near the window etc.
- Do not store them in any place where they will be subject to high or low
temperatures and high or low humidity, or the location where the temperature and
the humid will change rapidly.
- Do not store them in the dusty place or the location which is pervaded with
ammonia gas or organic solvent gas.

5) Remove the developing assembly (Bk), primary charging assembly, pre-primary transfer
charging assembly and drum unit (Bk).
6) Open the controller box.
7) Remove the screw [1] to detach the waste toner container.

8) Use a flat-blade screwdriver [1] to release the claw [2] and hook [3]. After detaching the
handle cover [4], remove the 2 screws [5] and right lower cover 3 [6].

9) Remove the 2 screws [1] to detach the right middle cover [2].

12
 YMC

10) Remove the 3 screws [1] to detach the fly wheel [2]. When the drum drive unit (Y) and
(M) are removed, the fly wheel does not need to be removed.

11) Release the cables from the edge saddle [2] and 2 wire saddles [3], and disconnect the
4 connectors from the PCB. When the drum drive unit (Y) and (M) are removed, this work is
not required.

12) Remove the 2 screws [1] and tilt the PCB mount to the front. When the drum drive unit (Y)
and (M) are removed, tilting the PCB mount to the front is not required.

13
 YMC
13) Remove the 2 screws [1] to detach the drum drive unit (Bk) [2]. When the drum drive unit
(Y) and (M) are removed, this work is not required.

14) Remove the 4 screws [1] to detach the duct [2].

15) Remove the 2 screws [1] to detach the gear cover [2].

14
 YMC
16) Remove the 2 wire saddles [1] and 2 relay connectors [2]. The photo shows the location
of the drum drive unit (C). Follow the same steps to work on the drum drive unit (Y), (M) as
well.

17) Remove the 2 screws [1] to detach the drum drive unit (C). Follow the same steps to work
on the drum drive unit (Y), (M) as well.

18) Remove the screw [1] and the boss [2]. Pull out the hopper shield [3] to detach it while opening
the top.

15
 YMC
19) Remove the 5 wire saddles [1], 6 harness guides [2] and 4 connectors [3] to remove the
harness.

20) Remove the 2 screws [1] to detach the 4 grounding wires [2].

21) Remove the 2 screws [1], the wire saddles [2] and the connector [3]. Detach the high
voltage PCB box [4] and temporarily place it on the controller box.

22) Remove the 4 wire saddles [1], the edge saddle [2], and 3 relay connectors [3] to
detach the harness.

16
 YMC
23) Remove the 2 screws [1] and the projection [2] to detach the fan [3].

24) Remove the screw [1]. Remove the rail cover (front) [2] and the spring [3] while pressing
the rail cover(front) [2] to prevent the spring from dropping inside the machine.

25) Remove the 2 screws [1], 1 stepped screw [2] and 1 hook [3] to detach the hopper unit
(Bk) [4].

17
 YMC
[Caution] When installing the hopper unit (Bk), perform the following procedure to
install the toner supply mouth pointing upward.
1) Check that the black developing assembly pressure lever is pulled. Fit teeth [A] of
the rail cover (rear) [1] and teeth [B] of the gear [2] together and then push in the
rail cover (rear) until it stops.

2) With the toner mouth [a] rotated and held until it pushes against the stop, be sure
that the 3 bosses [2] and 1 hook [3] of the hopper unit (Bk) [1] are fully inserted
before tightening the screws in the order of [4], [5] and [6].

[Reference] To ensure that the toner supply mouth has been pushed in until it stops,
check that the line [A] on the pipe of the hopper unit (Bk) and the line [B] on the
toner supply mouth are aligned with each other.

18
 YMC
26) Remove the 2 screws [1] and 1 boss [2]. Pull out of the hopper shield [3] while opening
the top.

27) Remove the 3 connectors [1] and 1 wire saddle [2].

28) Remove the 5 screws [1] to detach the developing drive unit (Y)/(M)/(C) [2].

29) Remove the rail cover (rear) [1].

19
 YMC
[Caution] When installing the rail cover (rear) [1], fit teeth [A] of the rail cover (rear)
[1] and teeth [B] of the gear [2] together and then push in the rail cover (rear) until it
stops.

30) Remove the 4 connectors [1] and 8 wire saddles [2] to detach the harness.

31) Put the high voltage PCB [1] back to the original position and put the harness [2] inside
the host machine. Be careful not to pinch the harness when closing the controller box [3].
Remove the 2 screws [4] of the hopper unit (Y)/ (M)/ (C).

20
 YMC
32) Open the controller box again and temporarily place the high voltage PCB on the
controller box.
33) Remove the 2 screws [1], 4 bosses [2] and 1 hook [3]. Release the 4 harnesses of the high
voltage PCB and detach the hopper unit (Y)/ (M)/ (C).

[Caution] When installing the hopper unit (Y)/ (M)/ (C), go through the following
steps so that no gap is found at the main body's rear side plate.
1) Install the hopper unit (Y)/(M)/(C) with 2 screws aligning the position with the hook
and 4 bosses on the main body.
2) Push in the shaft at the upper left of the hopper tray unit all the way to the rear
until it stops, and the check that the remained shaft length is 37.5 mm or more. If not,
reinstallation is required because the hopper unit (Y)/(M)/(C) is not contact with the
host machine's rear side plate.

34) Assemble the parts in reverse order from step 32) to 1).

21