Company Overview – CloudLearn ERP

Re-inventing Careers in Emerging Technologies…..

August 2019 – CloudLearn ERPTM

Background – What We Offer ?
We have rich domain experience in technology services especially SAP, Cloud and Infrastructure management services

Professional Training Technology Support - TnM

• Providing quality retail and corporate training in • Provide Technology TnM support for SAP, Cloud &
SAP, Cloud, Infrastructure and other emerging Infrastructure and other emerging technology skills
technologies • Deployed 50+ skilled manpower Pan India till
• Pool of 30+ On Roll trainers and 100+ Freelance date. Key skills - SAP (all modules), Cloud (AWS
trainers provide comprehensive training to & Azure) and Infrastructure Management Skills
aspirants worldwide • Focus on quality, continuous pool of back up
• Trained 10,000+ aspirants till now worldwide resources and customer satisfaction
through Online and Classroom based training
• One of its kind unique training methodology
focusing on people, process and technology tools

Technology Support - SLA SAP Consulting

• SLA based support model for • One time fine tuning, Customization,
• SAP Services enhancements and project related activities
• IT Infrastructure Support • IT Infrastructure consulting related to IT hardware
o IT Helpdesk infrastructure
o Technical Service Desk • Technology Consulting related to IMS, RFP/RFI’s
o Servers, IT Networks, Databases & and bid management support
Middleware
o IT Application support
o Monitoring Services

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Key Delivery Centers
Location Employee Freelance Pool
Headcount
Mumbai 12 50+
Bangalore 6 30+
Kolkata 35 200+

Consultants experience: 5-15 years of Experience in SAP,

mix of certified, professionally qualified consultants

Kolkata Professional
Mumbai Training

Technology Technology
Support - TnM Support - SLA

Bangalore
Technology
Consulting

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 Professional Training

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Professional Training
Service Line Capabilities
• SAP FICO • SAP PP, PM
SAP – Principle • SAP SD • SAP ABAP, Basis (Technical Modules)
Modules • SAP MM • SAP BO, BI/BW
• SAP HCM • SAP BPC

• Training on Hana Platforms for all Principle • SAP HANA Security

SAP – Advanced Modules, Simple Finance/Logistics, Native • SAP Ariba
Modules • SAP EWM, SAP EHSM • SAP Successfactor

• Cloud Practitioner Trainings • SysOps Administrator Associate

Cloud Platforms - • Solution Architect Associate • Professional level certifications
AWS • Certified Developer Associate

• Azure Architect Technologies AZ-300 • Azure Developer Associate AZ-103

Cloud Platforms - • Azure Architect Design AZ-301 • Azure Fundamentals
Azure • Azure Developer Associate AZ-203

• Data Science with R Programming • Power BI/Tableau

Data Science & Big • Python Core • Big Data
Data • Python Advanced • Hadoop – Admin and Developer

• Java, Hibernate & Spring • Angular Training

Software • Advanced Java • Node.js
Development • Selenium 3.0 Training • Web development/ PHP Training

• Salesforce Administrator • Salesforce Developer

Salesforce • Salesforce Lightning

• Manual Testing • QTP, Selenium Testing

Testing • Devops Certification Training • Enterprise Architecture – TOGAF 9
Certification

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Training Methodology

1 Establish clear charter, guiding Training core principles and dependencies

2 Pool of Industry Certified Trainers, 30% Theory and 70% Practical

3 Quality First with Business aligned Technology Training

4 Niche focused modules with real time Case Studies

5 Drive rigorous focus on internal quality, process and trainers assessment

6 Keep abreast with Emerging Technologies

7 Service quality and overall customer satisfaction

8 One of its Kind – Interface Learning HUB -> Knowledge Repository

9 In Premises + Online (Hybrid Delivery Model) based on Convenience

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 Technology Support - TnM

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Technology Support - TnM
 Providing staff augmentation i.e. TnM services in SAP and IT Infrastructure support
 Provide Onsite support in SAP all modules i.e. FICO, SD, PP, MM, QM, PS and other advanced
modules of SAP
 Onsite support for Desktop – End user management and Data center infrastructure management
services

1 Standardized Delivery Platform for Infrastructure Management Services

2 Large Global Pool of Certified Resources and access to world class CoEs

3 Multi-service Delivery Capability for Infra & Apps Operations

4 ITIL Service Catalog based Service Offerings

5 Flexible Pricing based on Per Device/Per Resource

6 Full IT Infrastructure Life Cycle Management Capability

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Technology Support - TnM

Providing staff augmentation i.e. TnM services in SAP and IT Infrastructure support services

SAP Application Support Service Desk and Onsite Support Server & DC Management
 Application Installation  Self Help  Server Performance Mgmt.
 Application Management  First Level Support  Server Capacity Mgmt.
 Application Operations,  Remote Desktop Support  Server Recovery Mgmt.
SAP all modules  Service Request Management  Server Administration
 Third party application  Deskside Support Services  Data Centre Services
support  IMACD Services
 SAP – Advanced modules
onsite support

Database Management Storage Management Service Management

 Database Performance  Storage Performance  Event Management
Management Management  Incident management
 Database Capacity  Storage Capacity  Problem Management
Management Management  Change Management
 Database Recovery  Storage Recovery  Release Management
 Database Administration  Storage Administration  Configuration Management
 SLA Management
 Continuos Service Improvement

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 Technology Support - SLA

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Infrastructure Management Services – SLA Way

• Desktop / Laptop / Thin Client

• Email / Messaging
End User • Collaboration
Computing • Mobility
• RA / Video Conferencing

• Distributed servers
Key Components of Infrastructure

APP L1 • Grid / Cloud

Servers / • Mid-range
Compute – L1 • O/S – Windows, AIX, Linux, etc
Program
Management • Primary and Archival Storage
• Storage Area Network Topology
Storage and • Backup and Recovery
Backup – L1 • Data Replication / DR
Vendor Management • Storage Resource Mgmt

• WAN / LAN
• Network Edge Devices (Routers
Asset Management Networks – L1 / Switches / Firewalls)
• Data Centers Connectivity

End User IT Support - Deskside • Data Centers (Tiers I-IV)

• Technology Rooms
Data Center • Command Center / NOC
Facilities – L1 • Resiliency / Disaster Recovery

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Infrastructure Management Services – SLA Way
Centralized Service Desk – Infra & App
Support

• End user Service desk

• Technical Support for end user: RIM
• Asset Management, Vendor management

End User Support – Onsite Support

• Onsite & On Call Support

• Desktop Technical Support: IMAC / Service requests
execution, Projects support 24x7
Management

Network, Server, App L1 - IT Support

• Network (LAN & WAN), Server Infrastructure Management

Reporting & Governance

• Program Governance
• MIS reports

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 Major Clients till Date

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Client Associations

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Major Clientele

Company SOW
Emami Group MM/FICO/SD Core Module Support Job
Rashmi Group MM/FICO/SD/PP/HR Support & Training
Orient Electric FICO/SD/PP/MM/BASIS / HANA Training

Aludecor Lamination Pvt. Ltd. FICO/SD/PP/MM/BASIS / HANA Training

Ambey Mining Private Limited SD/MM/PP/FICO/QM/BASIS/ ABAP Training
Haldia Petrochemical Ltd. End to End Training
Adani Group (HP SLA) T&M Resourcing Support as Hewlett Packard Vendor
Ashok Leyland (HP SLA) T&M Resourcing Support as Hewlett Packard Vendor
Alembic (HP SLA) T&M Resourcing Support as Hewlett Packard Vendor
Spencer Retail End to End Training (Environment : ECC & HANA)
Phillips Carbon Black End to End Training (Environment : ECC & HANA)
RP-Sanjiv Goenka Group End to End Training (Environment : ECC & HANA)
Numaligarh Refinery Limited HCM Training (Core/Super/End User)

Electrosteel Castings Sharepoint App Dev & SAP QM Enhancement Job, Training, Staffing
MINCHEM IMPEX India Private
Limited, SAP BusinessOne Support

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Thank You
URL : www.CloudLearnERP.com

Email: info@cloudlearnerp.com