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1.1 Needs and Expectation of IPs

The document outlines the needs and expectations of various interested parties, including employees, service providers, customers, and senior management, as of April 20, 2025. Key needs include a stress-free work environment, timely payments, and meeting regulatory requirements. The document serves as a guideline for ensuring satisfaction and compliance among all stakeholders.

Uploaded by

Saif Rehman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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28 views1 page

1.1 Needs and Expectation of IPs

The document outlines the needs and expectations of various interested parties, including employees, service providers, customers, and senior management, as of April 20, 2025. Key needs include a stress-free work environment, timely payments, and meeting regulatory requirements. The document serves as a guideline for ensuring satisfaction and compliance among all stakeholders.

Uploaded by

Saif Rehman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Doc# QMS-FRM-1.

01
Needs and Expectations of
Revision: 00
Interested Parties Date: 20-Apr-2025

Defined on 20-Apr-2025 Defined By Saif-Ur-Rehman


Reviewed on 25-Apr-2025 Next Review 25-Apr-2026

SECTION A INTERESTED PARTIES NEEDS

Internal or
S# Interested Party Need & Expectations of interest parties
External
Employees Internal Stress free working environment within
1
organization
2 Employees Internal On-time Salary payment

Employees Internal Development of personality and working


3
capabilities of employee by providing trainings
4 Employees Internal Non-discrimination culture in SDS Manager

5 Employees Internal Provision of Incentives and other benefits

6 Service Provider External On time payment of purchased items or services

Service Provider External Correct specification of items supplies or services


7
required
Service Provider External Provision of timely services or act against the
8
queries
9 Service Provider External End user satisfaction through services

10 Service Provider External Confidentiality of Information

11 Customer External Meet with commitment

12 Customer External On time job completion

13 Customer External Competent consultant's availability as per job

14 Customer External Payment reconciliation and release

15 Customer External Benefits and better service provision

16 Regulatory External Meeting all regulatory requirements

Regulatory External Submission of tax or any other reports


17
requirement of regulatory body
18 Senior Management Internal Achievement of sales targets

19 Senior Management Internal Trained and committed staff

20 Senior Management Internal Meeting customer objectives and expectations

The current version of this document must be obtained from the SDS Manager document repository.
Confidential Page 1 of

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