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100 Scenario Based ServiceNow Scripting Questions

The document contains 100 scenario-based scripting questions for ServiceNow, covering various topics such as Incident Management, Client Scripts, Business Rules, GlideAggregate, and more. Each section includes specific tasks or challenges that require scripting solutions, aimed at enhancing skills in ServiceNow development. The scenarios range from basic to advanced, addressing real-world applications and integrations within the ServiceNow platform.

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sachin kambhapu
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141 views

100 Scenario Based ServiceNow Scripting Questions

The document contains 100 scenario-based scripting questions for ServiceNow, covering various topics such as Incident Management, Client Scripts, Business Rules, GlideAggregate, and more. Each section includes specific tasks or challenges that require scripting solutions, aimed at enhancing skills in ServiceNow development. The scenarios range from basic to advanced, addressing real-world applications and integrations within the ServiceNow platform.

Uploaded by

sachin kambhapu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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100 Scenario-Based ServiceNow Scripting Questions

Incident Management & GlideRecord

- Retrieve active incidents grouped by category.

- Count total incidents logged in the system.

- List the last 5 incidents created yesterday.

- Display incident counts for each state updated today.

- Identify incidents where the caller's manager field is empty.

- Generate 100 incidents with unique short descriptions.

- List incident numbers updated in the last month.

- Find incidents where the caller is marked as VIP or has no VIP status.

- Detect duplicate records in the sys_user table based on email.

- Resolve all low-priority incidents currently in progress.

Client Scripts & UI Policies

- Show an alert with assignment group members when the assignment group changes.

- Make the short description mandatory and description read-only when specific conditions are met.

- Auto-populate user's email and user ID when the user field changes.

- Display an alert if the caller is a VIP without using getReference().

- Set the assignment group to 'Software' when the short description contains 'Software'.

Business Rules & Script Includes

- Prevent form submission if the selected assignment group has no members.

- Create a Script Include with functions to fetch incident details and calculate resolution duration.

- Abort action in a Business Rule if certain conditions are not met.

- Use g_scratchpad to pass data from server to client.

- Implement a Business Rule to auto-assign incidents based on category.

GlideAggregate & Reporting

- Count incidents by category and subcategory.

- Group incidents by multiple fields using GlideAggregate.

- Calculate the number of incidents resolved today.

- Determine the average resolution time for incidents.

- Identify the top 5 categories with the most incidents.


Advanced Scripting Scenarios

- Create a background script to update incidents based on specific criteria.

- Write a script to find users without email addresses.

- Develop a script to deactivate users not logged in for 90 days.

- Implement a script to assign incidents to the least busy technician.

- Create a script to escalate incidents not updated in 48 hours.

Service Catalog & Workflows

- Automatically create a security incident via a normal incident record, ensuring user access.

- Design a catalog item with group name and description, triggering approval and group creation.

- Set up a workflow that creates multiple tasks upon catalog item submission.

- Implement a catalog item that requests multiple services for a new hire.

- Create a record producer that populates fields based on user input.

Change Management

- Configure a change request to require approvals from multiple departments.

- Handle a situation where an emergency change must be implemented immediately.

- Investigate a change request that led to an unexpected outage.

- Implement a change request approval workflow with conditional logic.

- Set up notifications for pending change approvals.

Problem Management

- Identify and document known errors to prevent duplicate incidents.

- Manage a recurring incident by creating a problem record and implementing a fix.

- Use the Known Error Database (KEDB) to assist in incident resolution.

- Measure the effectiveness of the problem management process.

- Automate the creation of problem records from related incidents.

CMDB

- Ensure CI data in the CMDB remains accurate and up-to-date.

- Add a new type of asset to the CMDB.

- Perform CI impact analysis for a service outage.

- Integrate asset discovery tools with the CMDB.

- Implement reconciliation rules to prevent CI duplication.


Flow Designer & Automation

- Create a flow that triggers on incident creation and assigns it based on category.

- Design a flow to send notifications when incidents are updated.

- Implement error handling in a flow using try-catch blocks.

- Use data streams in a flow to process large datasets.

- Schedule a flow to run every Monday at 5 AM.

Integration & APIs

- Integrate ServiceNow with a third-party system using REST APIs.

- Secure external REST API endpoints in ServiceNow.

- Implement OAuth 2.0 for outbound integrations.

- Handle pagination in REST message responses.

- Expose a ServiceNow table as a REST API securely.

Security & Access Control

- Use GlideRecordSecure to verify user access before creating records.

- Implement ACLs to restrict access to sensitive data.

- Use canRead() and canWrite() functions to check permissions.

- Set up role-based access controls for different user groups.

- Audit user activities for compliance purposes.

Miscellaneous Scenarios

- Create a script to find users with duplicate email addresses.

- Develop a script to deactivate inactive user accounts.

- Implement a script to send reminders for pending approvals.

- Create a script to archive old incident records.

- Design a script to auto-close incidents after resolution.

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