Topic Scenario

ServiceNow Scripting 1. Create a script to generate a unique identifier for a custom record.
Basics
2. Write a script to update a user's department based on their job title.

3. Create a script to delete all records older than a specified date.

4. Write a script to send a notification when a high-priority incident is created.

5. Develop a script to assign a task to a specific group based on the task's category.

6. Create a script to validate user input on a custom form.

7. Write a script to update the location of all users in a specific department.

8. Develop a script to close all open incidents for a user when their account is deactivated.

9. Write a script to export specific data from ServiceNow to an Excel file.

10. Create a script to calculate the total cost of all open incidents.

Advanced Glide 1. Write a GlideRecord query to find all incidents related to a specific CI.
Record Queries
 2. Create a GlideRecord query to retrieve all active users in a specific domain.

3. Develop a GlideRecord query to find all open incidents assigned to a specific group.

4. Write a GlideRecord query to find all problems related to a specific incident.

5. Create a GlideRecord query to retrieve all incidents with a specific priority and
assignment group.
6. Develop a GlideRecord query to find all changes scheduled for a specific
maintenance window.
7. Write a GlideRecord query to find all open tasks with a specific assignment group
and due date.
8. Create a GlideRecord query to retrieve all knowledge articles related to a specific
category.
9. Develop a GlideRecord query to find all service catalog items in a specific category
with a specific price.
10. Write a GlideRecord query to find all users in a specific department with a specific job
title.
UI Policies and Client 1. Create a UI policy to enforce a specific format for the 'Short Description' field on the Inci
Scripts dent form.
2. Write a client script to validate user input on a custom form.

3. Develop a UI policy to hide or disable specific fields on a form based on user roles.
 4. Create a client script to auto-populate fields on a form based on user input.

5. Write a UI policy to make a field mandatory based on the value of another field.

6. Develop a client script to provide an auto-complete feature for a specific field.

7. Create a UI policy to enforce a specific format for date and time fields.

8. Write a client script to display a warning message when a user tries to leave a form
without saving changes.

9. Develop a UI policy to hide or show specific sections on a form based on user input.

10. Create a client script to update a field's value on a form based on the values of
other fields.
Script Includes and 1. Write a script include to calculate the due date for a task based on its priority.
Server-Side Scripting
2. Create a script include to validate and format phone numbers.

3. Develop a script include to send an approval request to a user's manager.

4. Write a script include to determine the next available incident number based on a
custom format.
 5. Create a script include to encrypt and decrypt sensitive data.

6. Develop a script include to generate a unique code for a specific record.

7. Write a script include to update the status of related tasks when an incident is closed.

8. Create a script include to calculate the total cost of all items in a service catalog request.

9. Develop a script include to retrieve all users in a specific group and their
manager's information.
10. Write a script include to send an email notification with incident details to
a specific user.

Scheduled Jobs and 1. Write a scheduled job script to clean up old records from a specific table.
Background Scripts
2. Create a scheduled job script to send a daily report of open incidents to a specific user.

3. Develop a background script to update the status of related tasks when a problem is clos
ed.
4. Write a scheduled job script to check for expired licenses and send notifications
to the respective users.
5. Create a background script to sync user data from an external system into ServiceNow.
 6. Develop a scheduled job script to update the assignment group of incidents based on th
e category.
7. Write a background script to calculate the average resolution time for incidents
and update a report.
8. Create a scheduled job script to send notifications for upcoming maintenance tasks.

9. Develop a background script to check for inactive users and deactivate their accounts.

10. Write a scheduled job script to export specific data from ServiceNow to an
external system.
REST APIs and 1. Create a Scripted REST API to allow an external system to create a new user
Scripted REST APIs record in ServiceNow.
2. Write a script to call an external REST API and retrieve data to update
ServiceNow records.
3. Develop a Scripted REST API to retrieve specific data from ServiceNow for an
external system.
4. Create a script to call an external REST API and post data from ServiceNow to
the external system.
5. Write a Scripted REST API to update specific fields of a ServiceNow record from an exte
rnal system.
6. Develop a script to call a Scripted REST API to perform a custom action in
ServiceNow from an external system.
 7. Create a Scripted REST API to retrieve all incidents for a specific user and their manage
r's information.
8. Write a script to handle errors and exceptions when calling an external REST API.

9. Develop a Scripted REST API to return the total count of records in a specific table for a
n external system.
10. Create a script to authenticate and call an external REST API using OAuth 2.0.

REST Integrations 1. Integrate ServiceNow with a monitoring tool to automatically create incidents based on
alerts.
2. Write a script to sync users and groups from an external system to ServiceNow
using REST APIs.
3. Develop a custom REST integration to sync assets from ServiceNow to an
external system.
4. Create a script to integrate ServiceNow with a chatbot application to manage
incident tickets.
5. Write a REST integration to sync change requests between ServiceNow and an external
project management system.

6. Develop a custom integration to sync release and deployment information between

ServiceNow and a CI/CD tool.

7. Integrate ServiceNow with a social media platform to manage social media

posts and comments as tasks.
8. Create a script to sync problem records between ServiceNow and an external knowledge
management system.

9. Write a REST integration to manage and track customer requests from an external CRM
system.
10. Develop a custom REST integration to sync HR cases between ServiceNow and
an external HR management system.