Category

Making a booking
Confirmation
Pricing
Searching
Book now, pay now
‘Pay later’ hotel bookings
Currency Conversion
Rooms
Facilities
Special Requests
Cancellations and changes
Directions
Refund
Book now and card usage
Question 1
Can I book a room or rooms for a group of people?
How do I know if my reservation is confirmed?
What is included in the room price?
Can I search by price?
Book now, pay now
‘Pay later’ hotel bookings
Currency Conversion
How do I find out the number of bedrooms in an apartment/suite?
How do I know if the hotel has parking facilities and how can I reserve them?
Where can I find the contact information for the property?
How can I cancel or change my reservation on Almosafer?
Where can I find the address of the hotel?
Is my room refundable?
The accommodation has charged my credit card. What should I do?
Answer 1
You can book up to 8 rooms online.
As soon as you have completed the booking process, you will receive an Almosafer ID number as confirmation. We w
All facilities listed under the room type are included in the room price. To see the facilities, click on the room name.
Yes! Search as usual for a destination with your travel dates. Once you have your search results, sort the results by '
You can pay for your hotel booking online using a debit or credit card (Visa, MasterCard, American Express, mada an
Once you use the
Based on the web or app country selected, you will be charged in the local currency of the respective country.
The number of bedrooms should be clearly stated in the room description. If you have already made your reservatio
Under ‘hotel facilities’ you can see whether or not the hotel has parking and if any restrictions apply. If the hotel req
If you have a question for a property before you book, please see the information under the policies and facilities of
You can and we will be happy to assist you.
You can see the hotel’s address at the top of the hotel’s page on Almosafer's website. It is also included in your boo
Most hotel rooms are fully refundable if you cancel before the hotel's cancellation deadline, which varies across acc
If you feel you have been charged in error, our team will find the best possible solution for you. Please with your Al
ِAnswer 1 - Line 2
Go to Almosafer and enter your travel criteria in the "search for hotels" box.

Once you have entered the dates of your stay, the available accommodation types are listed, with the rates clearly d
When entering your destination in the search box, you can indicate the number of guests (adults and children) you a
*American Express and mada cards as well as Apple Pay can only be used on the KSA version of our platforms: webs
‘Pay later’
- almosafer.com payments are charged in Saudi Riyals
Information regarding children and extra beds/cots is located under ‘hotel policies’, please take note of the followin
If the hotel has a luggage storage facility it will be displayed on the hotel’s page under "hotel facilities". For more inf
Once you have booked, you can see the property's contact details in your confirmation email.
Please remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundab
The full address of the property is listed in your confirmation email and voucher, so you may enter it into your perso
Some hotel rooms are non-refundable.
Yes, you can but only if you have permission from the card holder. The accommodation may require authorisation fr
Question 2
Can I book an accommodation for day use?

How do I know the price of my booking?

I'm looking for an accommodation suitable for my family. How do I find it?
Troubleshoot and declined payments

We have children; can we get extra beds/cots in the room?

Can the hotel store my luggage before check-in or after check-out?
How can I make a special request? For example: a room with sea view, twin beds, room on a certain floor, or dietary
Can I cancel or change a 'special offer deal' or a 'non-refundable' booking?
Where can I get directions to the property?
How long does it take to process this refund?
Can I make a reservation for myself using someone else's credit card?
Answer 2
No, bookings are for one-night minimum stays only. We currently do not support booking of hotel facilities or meeti

You will see the total inclusive price prior to confirming your booking. Display settings may vary, but this will at the l
You can always use the filters to find the accommodation that has the specific facilities you require. If you are still no
You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or co
option to make a reservation, your booking is secured with the hotel.
- sa.almosafer.com payments are in Saudi Riyals
Added costs for children, if any, are not included in the reservation price.
Under 'hotel facilities' you can see a list of all the hotel’s facilities, activities and services.
During the booking process you can enter any special requests into the ‘special requests’ box. We will then forward
It is not possible to change the dates for ‘special deals’ and ‘non-refundable’ bookings because of their special low r

If you cancel a non-refundable accommodation booking, or cancel your booking after the accommodation's cancella
Please contact the accommodation directly. You can find their contact information on your confirmation email or vo
Questions 3

Are taxes included in the price?

What if I need a specific type of accommodation (non–smoking, wheelchair friendly, etc.)?

What's the difference between a 'double' room and a 'twin' room?

How do I find out if a hotel has a certain facility (such as a lift)?
I want a smoking room. However, I can only choose a non-smoking room. How can I request a smoking room?
How do I know that my booking has been cancelled?

It's been weeks since I cancelled my booking but I still haven't received my refund. Help!
The credit card that I used to make a booking is no longer valid. What should I do?
Question 4

Is breakfast included in the price?

What is a "non-refundable" or "free cancellation" room type?

How do I get more information about the room or hotel facilities?
How do I find out if a hotel allows pets?

Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
Answer 4

That depends on the hotel and the room type. You can see if it is included by checking the text just below the room

If your payment was declined, it may be due to one of the following reasons:
You must complete full payment of the booking amount before the due date specified on your confirmation email a
- ae.almosafer.com payments are charged in UAE Dirhams
We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in
Room facilities are clearly listed under each room type; to see the full list and photos, just click on your desired room
If there are no smoking rooms listed it means that the accommodation does not allow smoking in rooms. However,
Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check you

We usually process the refund within 48 hours from the cancellation request. However, it may take longer to reflect
In most cases, the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new c
 Question 5

Do I pay the full price for my child(ren)?

Can I request an extra bed in my room and will there be extra costs?
Are the amenities in the room that I have booked guaranteed?
How do I know if my reservation is confirmed?

If you still haven't received your refund, please and they will be happy to assist you.
Answer 5

Information regarding children is located under ‘hotel policies’, and added costs for children, if any, are not included

You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify y

- kw.almosafer.com payments are charged in Kuwaiti Dinars

If you've already booked your room, you can always and we will place the request and check the availability of the e
Yes, the room facilities listed under each room type are guaranteed by the hotel. In case some of the room facilities
Pet policies are always displayed on the accommodation’s page under "hotel policies". If you are still unsure, please

We’re extremely sorry for the inconvenience. Sometimes a transaction reversal can take longer than expected. Plea
sc-epGmkI 6

contact
You us an unsupported payment method. Check on the payment page whether your payment method is accep
entered
(*American Express and mada cards as well as Apple Pay can only be used on the KSA version of our platforms:

contact us

contact us
contact us

contact our team

contact us
sc-epGmkI href

https://www.almosafer.com/en/contact-us/

https://www.almosafer.com/en/contact-us/

https://www.almosafer.com/en/contact-us/
https://www.almosafer.com/en/contact-us/

https://www.almosafer.com/en/contact-us/
https://www.almosafer.com/en/contact-us/
sc-epGmkI 7

Your card issuer couldn't authorise your transaction due to a technical issue. Contact your card issuer and/or try aga

- bh.almosafer.com payments are charged in Bahraini Dinars

A double room has one double bed and a twin room has 2 single beds. If a room is called Double/Twin, it can be set
Yes, you can. When you enter a location and start your search you will see a list of properties. Look for the list of filt
As soon as you have completed the booking process, the confirmation page appears. This page shows all your reserv
 sc-epGmkI 8

The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protec

Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You wil
Please be advised that bedding preference is always subject to availability at the hotel.
nationally at 966114846262 to confirm availability before booking.
Please check your inbox and the spam/junk folders carefully of the email address you provided when making the bo
sc-epGmkI 16 sc-epGmkI href 2

contact us https://www.almosafer.com/en/contact-us/

contact us https://www.almosafer.com/en/contact-us/
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contact us https://www.almosafer.com/en/contact-us/
sc-dBaXSw 7

Can more than two adults stay in one room?

Can I search for accommodations that have facilities for people with disabilities?
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Category

Question 1

Answer 1

ِAnswer 1 - Line 2

Question 2

Answer 2

Questions 3

Question 4

Answer 4

Question 5
Answer 5

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Making a booking

Can I book a room or rooms for a group of people?

You can book up to 8 rooms online.

Go to Almosafer and enter your travel criteria in the

"search for hotels" box.

Can I book an accommodation for day use?

No, bookings are for one-night minimum stays only.

We currently do not support booking of hotel facilities
or meeting rooms, conference rooms, business
centres or any other facilities.
Confirmation

How do I know if my reservation is confirmed?

As soon as you have completed the booking process,

you will receive an Almosafer ID number as
confirmation. We will also send you a confirmation
email and voucher with all your booking information.
Pricing

What is included in the room price?

All facilities listed under the room type are included in

the room price. To see the facilities, click on the room
name. You can see if breakfast or taxes and such are
included. This information will also be in your
confirmation email and voucher.

Once you have entered the dates of your stay, the

available accommodation types are listed, with the
rates clearly displayed next to them. You might see
that the same accommodation type has a different
rate based on different conditions, such as occupancy
or inclusions or booking conditions.

How do I know the price of my booking?

You will see the total inclusive price prior to

confirming your booking. Display settings may vary,
but this will at the latest show on the final booking
page. This information will also be in your
confirmation email and voucher.

Are taxes included in the price?

Is breakfast included in the price?

That depends on the hotel and the room type. You

can see if it is included by checking the text just below
the room name. This information will also be included
in your confirmation email.

Do I pay the full price for my child(ren)?

Information regarding children is located under ‘hotel
policies’, and added costs for children, if any, are not
included in the reservation price.
Searching

Can I search by price?

Yes! Search as usual for a destination with your travel

dates. Once you have your search results, sort the
results by 'price'.

When entering your destination in the search box,

you can indicate the number of guests (adults and
children) you are travelling with. The results shown
will then be limited to those that match your specific
requirements.

I'm looking for an accommodation suitable for my

family. How do I find it?

You can always use the filters to find the

accommodation that has the specific facilities you
require. If you are still not able to find the right
accommodation for you, please and we will be happy
to assist you.

What if I need a specific type of accommodation

(non–smoking, wheelchair friendly, etc.)?
contact us
https://www.almosafer.com/en/contact-us/
Book now, pay now

Book now, pay now

You can pay for your hotel booking online using a

debit or credit card (Visa, MasterCard, American
Express, mada and Apple Pay*). You will pay in full
and in the local currency of the website domain
(country).

*American Express and mada cards as well as Apple

Pay can only be used on the KSA version of our
platforms: website, app, etc. Knet is also available as a
payment method on the KW version of our platforms

Troubleshoot and declined payments

You exceeded your card limit. Confirm the card has

enough funds available (either check your account
balance or contact your card issuer), or try an
alternate card.

If your payment was declined, it may be due to one of

the following reasons:
You entered a typo in the payment details, such as an
incorrect billing address, card expiration date or CVV.
Verify your information and try again.

You entered an unsupported payment method. Check

on the payment page whether your payment method
is accepted. For card payments, we currently only
support Visa, MasterCard, American Express, mada
and Apple Pay*.
(*American Express and mada cards as well as
Apple Pay can only be used on the KSA version of our
platforms: website, app, etc.) Knet is also available as
a payment method on the KW version of our
platforms.

Your card issuer couldn't authorise your transaction

due to a technical issue. Contact your card issuer
and/or try again.

The card issuer noticed a charge that doesn't fit your

normal spending pattern and blocked the transaction
to protect you. Contact your card issuer to unblock
the transaction and try again.
‘Pay later’ hotel bookings

‘Pay later’ hotel bookings

Once you use the

‘Pay later’

option to make a reservation, your booking is secured

with the hotel.

You must complete full payment of the booking

amount before the due date specified on your
confirmation email and on the booking page.
Payments can be processed via the link in your email,
on web, through the app or directly through our call
centre via credit card, debit card, or bank transfer.
Currency Conversion

Currency Conversion

Based on the web or app country selected, you will be

charged in the local currency of the respective
country.

- almosafer.com payments are charged in Saudi Riyals

- sa.almosafer.com payments are in Saudi Riyals

- ae.almosafer.com payments are charged in UAE

Dirhams
- kw.almosafer.com payments are charged in Kuwaiti
Dinars

- bh.almosafer.com payments are charged in Bahraini

Dinars

Any currency that does not correspond to the local

currency of the point of sale is for display purposes
only. You will be charged in the local currency above.
However, should you decide to pay with a credit card
from a foreign bank institution, additional charges
may apply, according to your bank’s policy.
Rooms
How do I find out the number of bedrooms in an
apartment/suite?

The number of bedrooms should be clearly stated in

the room description. If you have already made your
reservation you can contact the hotel directly with the
contact details provided in your confirmation email or
voucher.

Information regarding children and extra beds/cots is

located under ‘hotel policies’, please take note of the
following:

We have children; can we get extra beds/cots in the

room?

Added costs for children, if any, are not included in

the reservation price.

What's the difference between a 'double' room and a

'twin' room?
What is a "non-refundable" or "free cancellation"
room type?

We advise calling the hotel prior to arrival to

guarantee your request. You will find the hotel’s
contact information in your confirmation email.
Can I request an extra bed in my room and will there
be extra costs?
If you've already booked your room, you can always
and we will place the request and check the
availability of the extra bed/baby cot for you.

contact us
https://www.almosafer.com/en/contact-us/

A double room has one double bed and a twin room

has 2 single beds. If a room is called Double/Twin, it
can be set up for either type.

Please be advised that bedding preference is always

subject to availability at the hotel.
contact us
https://www.almosafer.com/en/contact-us/

Can more than two adults stay in one room?

Facilities
How do I know if the hotel has parking facilities and
how can I reserve them?

Under ‘hotel facilities’ you can see whether or not the

hotel has parking and if any restrictions apply. If the
hotel requests that you reserve a parking spot, please
contact them directly ahead of time, with the contact
information provided in your booking confirmation
and voucher.

If the hotel has a luggage storage facility it will be

displayed on the hotel’s page under "hotel facilities".
For more information regarding the hotel’s facilities
on luggage storage please contact the hotel directly
using the contact details provided after completing
the booking.

Can the hotel store my luggage before check-in or

after check-out?

Under 'hotel facilities' you can see a list of all the

hotel’s facilities, activities and services.

How do I find out if a hotel has a certain facility (such

as a lift)?
How do I get more information about the room or
hotel facilities?

Room facilities are clearly listed under each room

type; to see the full list and photos, just click on your
desired room type. You can find all the hotel facilities
just below the section of room types under ‘hotel
facilities’.
Are the amenities in the room that I have booked
guaranteed?
Yes, the room facilities listed under each room type
are guaranteed by the hotel. In case some of the
room facilities are not available during your stay, it is
advisable to contact the hotel management and lodge
your grievance.

Yes, you can. When you enter a location and start

your search you will see a list of properties. Look for
the list of filters on this page, and you can choose to
filter your results by 'facilities for disabled'. The
results will filter accommodations that meet your
needs. You can always call us at 966 9200 00997 or
internationally at 966114846262 to confirm
availability before booking.

Can I search for accommodations that have facilities

for people with disabilities?
Special Requests
Where can I find the contact information for the
property?

If you have a question for a property before you book,

please see the information under the policies and
facilities of that property on our website. If you do not
find your answer there, please , and we will be happy
to assist you.

Once you have booked, you can see the property's

contact details in your confirmation email.
How can I make a special request? For example: a
room with sea view, twin beds, room on a certain
floor, or dietary needs?

During the booking process you can enter any special

requests into the ‘special requests’ box. We will then
forward this request to the accommodation along
with your booking details. Please note, the
acceptance of this request is at the sole discretion of
the accommodation, based on availability.
I want a smoking room. However, I can only choose a
non-smoking room. How can I request a smoking
room?

How do I find out if a hotel allows pets?

If there are no smoking rooms listed it means that the

accommodation does not allow smoking in rooms.
However, the hotel may have designated smoking
areas.

How do I know if my reservation is confirmed?

Pet policies are always displayed on the
accommodation’s page under "hotel policies". If you
are still unsure, please contact the accommodation
directly.

contact us
https://www.almosafer.com/en/contact-us/

As soon as you have completed the booking process,

the confirmation page appears. This page shows all
your reservation details, including the Almosafer ID.
We also send you a confirmation email and voucher
with all your booking information.

Please check your inbox and the spam/junk folders

carefully of the email address you provided when
making the booking. If you still cannot locate your
confirmation email, please team and we will gladly
help you out.
contact us
https://www.almosafer.com/en/contact-us/
I have booked a hotel but I did not receive a
confirmation by email. What do I have to do?
Cancellations and changes
How can I cancel or change my reservation on
Almosafer?

You can and we will be happy to assist you.

Please remember to check the hotel’s cancellation

policy before making any changes to your booking.
Non-refundable rooms and other special deals can
have a different cancellation policy. Room-specific
cancellation information is included beside the room
type under the ‘conditions’.

Can I cancel or change a 'special offer deal' or a 'non-

refundable' booking?

It is not possible to change the dates for ‘special

deals’ and ‘non-refundable’ bookings because of their
special low rates. If you choose to cancel reservations
for these rooms, you may incur charges according to
the accommodation’s policy.

How do I know that my booking has been cancelled?

Once you have cancelled your reservation you should

receive an email confirming the cancellation. Please
check your inbox and spam/junk mail folders. If you
don’t receive an email please and we will gladly assist
you.
contact us
https://www.almosafer.com/en/contact-us/

contact us
https://www.almosafer.com/en/contact-us/
Directions

Where can I find the address of the hotel?

You can see the hotel’s address at the top of the

hotel’s page on Almosafer's website. It is also
included in your booking confirmation email and
voucher.

The full address of the property is listed in your

confirmation email and voucher, so you may enter it
into your personal navigation device.

Where can I get directions to the property?

Refund

Is my room refundable?

Most hotel rooms are fully refundable if you cancel

before the hotel's cancellation deadline, which varies
across accommodations.

Some hotel rooms are non-refundable.

How long does it take to process this refund?

If you cancel a non-refundable accommodation

booking, or cancel your booking after the
accommodation's cancellation deadline, you are not
eligible for a refund, regardless of the payment
method used.

It's been weeks since I cancelled my booking but I still

haven't received my refund. Help!

We usually process the refund within 48 hours from

the cancellation request. However, it may take longer
to reflect on your account statement as this depends
on your bank. We’ve noticed that it takes about 15-20
working days at the latest for most refunds to be
transferred back to their respective accounts. If you
still haven't received your refund, please and they
will be happy to assist you.
We’re extremely sorry for the inconvenience.
Sometimes a transaction reversal can take longer than
expected. Please and they will be happy to assist you.

contact our team

https://www.almosafer.com/en/contact-us/

contact us
https://www.almosafer.com/en/contact-us/
Category
Making a booking

Confirmation

Pricing

Searching

Book now, pay now

‘Pay later’ hotel bookings

Currency Conversion

Rooms

Facilities

Special Requests

Cancellations and changes

Directions

Refund

Making a booking

Confirmation

Pricing

Searching

Book now, pay now

‘Pay later’ hotel bookings

Currency Conversion

Rooms

Facilities

Special Requests

Cancellations and changes

Question
Can I book a room or rooms for a group of people?

How do I know if my reservation is confirmed?

What is included in the room price?

Can I search by price?

How do I pay for my hotel booking?

How does 'Pay later' work?

How does currency conversion work?

How do I find out the number of bedrooms in an

apartment/suite?

How do I know if the hotel has parking facilities and how can I
reserve them?

How can I make a special request? For example: a room with sea
view, twin beds, etc.?

How can I cancel or change my reservation on MacQueen?

Where can I find the address of the hotel?

Is my room refundable?

Can I book an accommodation for day use?

How do I know if my reservation is confirmed?

How do I know the price of my booking?

I'm looking for an accommodation suitable for my family. How

do I find it?

How do I troubleshoot declined payments?

How does 'Pay later' work?

How does currency conversion work?

How do I find out the number of bedrooms in an

apartment/suite?

How do I know if the hotel has parking facilities and how can I
reserve them?

How can I make a special request? For example: a room with sea
view, twin beds, etc.?

How can I cancel or change my reservation on MacQueen?

Answer
You can book up to 8 rooms online.

As soon as you have completed the booking process, you will receive a MacQueen ID
number as confirmation. We will also send you a confirmation email and voucher with
all your booking information.

All facilities listed under the room type are included in the room price. To see the
facilities, click on the room name. You can see if breakfast or taxes and such are
included. This information will also be in your confirmation email and voucher.

Yes! Search as usual for a destination with your travel dates. Once you have your
search results, sort the results by 'price'.
You can pay for your hotel booking online using a debit or credit card (Visa,
MasterCard, American Express, mada and Apple Pay*). You will pay in full and in the
local currency of the website domain (country).

Once you use the option to make a reservation, your booking is secured with the hotel.
You must complete full payment of the booking amount before the due date specified
on your confirmation email and on the booking page. Payments can be processed via
the link in your email, on web, through the app or directly through our call centre via
credit card, debit card, or bank transfer.

Based on the web or app country selected, you will be charged in the local currency of
the respective country. Any currency that does not correspond to the local currency of
the point of sale is for display purposes only. You will be charged in the local currency
above. However, should you decide to pay with a credit card from a foreign bank
institution, additional charges may apply, according to your bank’s policy.

The number of bedrooms should be clearly stated in the room description. If you have
already made your reservation you can contact the hotel directly with the contact
details provided in your confirmation email or voucher.

Under ‘hotel facilities’ you can see whether or not the hotel has parking and if any
restrictions apply. If the hotel requests that you reserve a parking spot, please contact
them directly ahead of time, with the contact information provided in your booking
confirmation and voucher.

During the booking process you can enter any special requests into the ‘special
requests’ box. We will then forward this request to the accommodation along with
your booking details. Please note, the acceptance of this request is at the sole
discretion of the accommodation, based on availability.

You can cancel or change your reservation on MacQueen. Please remember to check
the hotel’s cancellation policy before making any changes to your booking. Non-
refundable rooms and other special deals can have a different cancellation policy.
Room-specific cancellation information is included beside the room type under the
‘conditions’.
You can see the hotel’s address at the top of the hotel’s page on MacQueen's website.
It is also included in your booking confirmation email and voucher.

Most hotel rooms are fully refundable if you cancel before the hotel's cancellation
deadline, which varies across accommodations. If you cancel a non-refundable
accommodation booking, or cancel your booking after the accommodation's
cancellation deadline, you are not eligible for a refund, regardless of the payment
method used. We usually process the refund within 48 hours from the cancellation
request. However, it may take longer to reflect on your account statement as this
depends on your bank. We’ve noticed that it takes about 15-20 working days at the
latest for most refunds to be transferred back to their respective accounts. If you still
haven't received your refund, please contact our team and they will be happy to assist
you.

No, bookings are for one-night minimum stays only. We currently do not support
booking of hotel facilities or meeting rooms, conference rooms, business centres or
any other facilities.

As soon as you have completed the booking process, the confirmation page appears.
This page shows all your reservation details, including the MacQueen ID. We also send
you a confirmation email and voucher with all your booking information.

You will see the total inclusive price prior to confirming your booking. Display settings
may vary, but this will at the latest show on the final booking page. This information
will also be in your confirmation email and voucher.
You can always use the filters to find the accommodation that has the specific facilities
you require. If you are still not able to find the right accommodation for you, please
contact us and we will be happy to assist you.

If your payment was declined, it may be due to one of the following reasons: You
exceeded your card limit. Confirm the card has enough funds available (either check
your account balance or contact your card issuer), or try an alternate card. You entered
a typo in the payment details, such as an incorrect billing address, card expiration date
or CVV. Verify your information and try again. Your card issuer couldn't authorise your
transaction due to a technical issue. Contact your card issuer and/or try again. Your
card issuer noticed a charge that doesn't fit your normal spending pattern and blocked
the transaction to protect you. Contact your card issuer to unblock the transaction and
try again. You entered an unsupported payment method. Check on the payment page
whether your payment method is accepted. For card payments, we currently only
support Visa, MasterCard, American Express, mada and Apple Pay*. (*American
Express and mada cards as well as Apple Pay can only be used on the KSA version of
our platforms: website, app, etc.) Knet is also available as a payment method on the
KW version of our platforms.
Once you use the option to make a reservation, your booking is secured with the hotel.
You must complete full payment of the booking amount before the due date specified
on your confirmation email and on the booking page. Payments can be processed via
the link in your email, on web, through the app or directly through our call centre via
credit card, debit card, or bank transfer.

Based on the web or app country selected, you will be charged in the local currency of
the respective country. Any currency that does not correspond to the local currency of
the point of sale is for display purposes only. You will be charged in the local currency
above. However, should you decide to pay with a credit card from a foreign bank
institution, additional charges may apply, according to your bank’s policy.

The number of bedrooms should be clearly stated in the room description. If you have
already made your reservation you can contact the hotel directly with the contact
details provided in your confirmation email or voucher.

Under ‘hotel facilities’ you can see whether or not the hotel has parking and if any
restrictions apply. If the hotel requests that you reserve a parking spot, please contact
them directly ahead of time, with the contact information provided in your booking
confirmation and voucher.

During the booking process you can enter any special requests into the ‘special
requests’ box. We will then forward this request to the accommodation along with
your booking details. Please note, the acceptance of this request is at the sole
discretion of the accommodation, based on availability.

You can cancel or change your reservation on MacQueen. Please remember to check
the hotel’s cancellation policy before making any changes to your booking. Non-
refundable rooms and other special deals can have a different cancellation policy.
Room-specific cancellation information is included beside the room type under the
‘conditions’.
‫‪Arabic Question‬‬
‫هل يمكنني حجز غرفة أو غرف لمجموعة‬
‫من األشخاص؟‬

‫كيف أعرف ما إذا تم تأكيد حجزي؟‬

‫ماذا يشمل سعر الغرفة؟‬

‫هل يمكنني البحث حسب السعر؟‬

‫كيف يمكنني دفع حجز فندقي؟‬

‫كيف يعمل "الدفع الحًقا"؟‬

‫كيف يعمل تحويل العملة؟‬

‫كيف أعرف عدد غرف النوم في‬

‫الشقة‪/‬الجناح؟‬

‫كيف أعرف ما إذا كان الفندق يحتوي على‬

‫مرافق لوقوف السيارات وكيف يمكنني‬
‫حجزها؟‬

‫كيف يمكنني تقديم طلب خاص؟ على سبيل‬

‫المثال‪ :‬غرفة بإطاللة على البحر‪ ،‬أسرة‬
‫‪.‬مزدوجة‪ ،‬إلخ‬

‫كيف يمكنني إلغاء أو تغيير حجزي على‬

‫؟‪MacQueen‬‬
‫أين يمكنني العثور على عنوان الفندق؟‬

‫هل الغرفة قابلة لالسترداد؟‬

‫هل يمكنني حجز إقامة لالستخدام اليومي؟‬

‫كيف أعرف ما إذا تم تأكيد حجزي؟‬

‫كيف أعرف سعر الحجز الخاص بي؟‬

‫أبحث عن إقامة مناسبة لعائلتي‪ .‬كيف‬

‫يمكنني العثور عليها؟‬

‫كيف يمكنني استكشاف أخطاء المدفوعات‬

‫المرفوضة وإصالحها؟‬
‫كيف يعمل "الدفع الحًقا"؟‬

‫كيف يعمل تحويل العملة؟‬

‫كيف أعرف عدد غرف النوم في‬

‫الشقة‪/‬الجناح؟‬

‫كيف أعرف ما إذا كان الفندق يحتوي على‬

‫مرافق لوقوف السيارات وكيف يمكنني‬
‫حجزها؟‬

‫كيف يمكنني تقديم طلب خاص؟ على سبيل‬

‫المثال‪ :‬غرفة بإطاللة على البحر‪ ،‬أسرة‬
‫‪.‬مزدوجة‪ ،‬إلخ‬

‫كيف يمكنني إلغاء أو تغيير حجزي على‬

‫؟‪MacQueen‬‬
‫‪Arabic Answer‬‬

‫‪.‬يمكنك حجز ما يصل إلى ‪ 8‬غرف عبر اإلنترنت‬

‫كإثبات‪ .‬سنرسل لك أيًضا ‪ MacQueen‬بمجرد اكتمال عملية الحجز‪ ،‬ستتلقى رقم تعريف‬
‫‪.‬رسالة تأكيد بالبريد اإللكتروني وقسيمة تحتوي على جميع معلومات الحجز الخاصة بك‬

‫جميع المرافق المدرجة تحت نوع الغرفة مشمولة في سعر الغرفة‪ .‬لمعرفة المرافق‪،‬‬
‫انقر على اسم الغرفة‪ .‬يمكنك معرفة ما إذا كان اإلفطار أو الضرائب وغيرها مشمولة‪.‬‬
‫‪.‬ستكون هذه المعلومات أيًض ا في رسالة التأكيد اإللكترونية والقسيمة‬

‫نعم! ابحث كالمعتاد عن وجهة مع تواريخ سفرك‪ .‬بمجرد الحصول على نتائج البحث‪ ،‬قم‬
‫‪".‬بفرز النتائج حسب "السعر‬
‫‪ (Visa،‬يمكنك دفع حجز الفندق عبر اإلنترنت باستخدام بطاقة الخصم أو االئتمان‬
‫ستدفع المبلغ الكامل وبالعملة ‪ Apple Pay*).‬و ‪MasterCard، American Express، mada‬‬
‫‪.‬المحلية لنطاق موقع الويب (البلد)‬
‫بمجرد استخدام الخيار إلجراء الحجز‪ ،‬يتم تأمين حجزك مع الفندق‪ .‬يجب إكمال الدفع‬
‫الكامل لمبلغ الحجز قبل الموعد المحدد في رسالة التأكيد الخاصة بك وعلى صفحة‬
‫الحجز‪ .‬يمكن معالجة المدفوعات عبر الرابط في بريدك اإللكتروني‪ ،‬على الويب‪ ،‬عبر‬
‫التطبيق أو مباشرة من خالل مركز االتصال لدينا عبر بطاقة االئتمان‪ ،‬بطاقة الخصم أو‬
‫‪.‬التحويل المصرفي‬

‫بناًء على البلد المختار على الويب أو التطبيق‪ ،‬سيتم تحصيل الرسوم بالعملة المحلية‬
‫للبلد المعني‪ .‬أي عملة ال تتطابق مع العملة المحلية لنقطة البيع هي ألغراض العرض‬
‫فقط‪ .‬سيتم تحصيل الرسوم بالعملة المحلية أعاله‪ .‬ومع ذلك‪ ،‬إذا قررت الدفع ببطاقة‬
‫ائتمان من مؤسسة مصرفية أجنبية‪ ،‬قد تنطبق رسوم إضافية‪ ،‬وفًقا لسياسة البنك الخاص‬
‫‪.‬بك‬

‫يجب أن يكون عدد غرف النوم مذكوًر ا بوضوح في وصف الغرفة‪ .‬إذا كنت قد قمت‬
‫بالفعل بالحجز يمكنك االتصال بالفندق مباشرة باستخدام تفاصيل االتصال المقدمة في‬
‫‪.‬رسالة التأكيد اإللكترونية أو القسيمة‬
‫تحت "مرافق الفندق" يمكنك معرفة ما إذا كان الفندق يحتوي على موقف للسيارات وما‬
‫إذا كانت هناك قيود تنطبق‪ .‬إذا طلب الفندق منك حجز موقف للسيارات‪ ،‬يرجى االتصال‬
‫بهم مباشرة مقدًم ا‪ ،‬باستخدام تفاصيل االتصال المقدمة في رسالة التأكيد اإللكترونية‬
‫‪.‬والقسيمة الخاصة بك‬

‫خالل عملية الحجز يمكنك إدخال أي طلبات خاصة في مربع "الطلبات الخاصة"‪ .‬سنقوم‬
‫بعد ذلك بإرسال هذا الطلب إلى مكان اإلقامة مع تفاصيل الحجز الخاصة بك‪ .‬يرجى‬
‫‪.‬مالحظة أن قبول هذا الطلب يعود لتقدير مكان اإلقامة‪ ،‬بناًء على التوافر‬

‫يرجى تذكر التحقق من سياسة اإللغاء ‪ MacQueen.‬يمكنك إلغاء أو تغيير حجزك على‬
‫الخاصة بالفندق قبل إجراء أي تغييرات على الحجز الخاص بك‪ .‬الغرف غير القابلة‬
‫لالسترداد والعروض الخاصة األخرى قد تحتوي على سياسة إلغاء مختلفة‪ .‬يتم تضمين‬
‫‪".‬معلومات اإللغاء الخاصة بالغرفة بجانب نوع الغرفة تحت "الشروط‬
‫يتم تضمينه ‪ MacQueen.‬يمكنك رؤية عنوان الفندق في أعلى صفحة الفندق على موقع‬
‫‪.‬أيًض ا في رسالة التأكيد اإللكترونية والقسيمة الخاصة بك‬

‫معظم غرف الفندق قابلة لالسترداد الكامل إذا ألغيت قبل الموعد النهائي إللغاء الفندق‪،‬‬
‫الذي يختلف بين اإلقامات‪ .‬إذا قمت بإلغاء حجز إقامة غير قابلة لالسترداد‪ ،‬أو ألغيت‬
‫حجزك بعد الموعد النهائي إللغاء اإلقامة‪ ،‬فأنت غير مؤهل السترداد األموال‪ ،‬بغض النظر‬
‫عن طريقة الدفع المستخدمة‪ .‬نحن عادة ما نعالج استرداد األموال في غضون ‪ 48‬ساعة‬
‫من طلب اإللغاء‪ .‬ومع ذلك‪ ،‬قد يستغرق األمر وقًتا أطول لالنعكاس على كشف حسابك‬
‫البنكي نظًر ا العتماد ذلك على بنكك‪ .‬لقد الحظنا أن استرداد معظم األموال يستغرق‬
‫حوالي ‪ 20-15‬يوم عمل في الحد األقصى ليتم تحويلها إلى الحسابات المعنية‪ .‬إذا لم‬
‫‪.‬تتلقى استردادك بعد‪ ،‬يرجى االتصال بفريقنا وسيسعدهم مساعدتك‬

‫ال‪ ،‬الحجوزات هي لإلقامة لليلة واحدة كحد أدنى فقط‪ .‬نحن حالًيا ال ندعم حجز مرافق‬
‫‪.‬الفندق أو غرف االجتماعات أو قاعات المؤتمرات أو مراكز األعمال أو أي مرافق أخرى‬

‫بمجرد اكتمال عملية الحجز‪ ،‬ستظهر صفحة التأكيد‪ .‬تعرض هذه الصفحة جميع تفاصيل‬
‫سنرسل لك أيًض ا رسالة تأكيد بالبريد اإللكتروني ‪ MacQueen.‬حجزك‪ ،‬بما في ذلك معرف‬
‫‪.‬وقسيمة تحتوي على جميع معلومات الحجز الخاصة بك‬

‫سترى السعر الشامل اإلجمالي قبل تأكيد حجزك‪ .‬قد تختلف إعدادات العرض‪ ،‬ولكن‬
‫سيتم عرض هذا في الصفحة النهائية للحجز‪ .‬ستكون هذه المعلومات أيًضا في رسالة‬
‫‪.‬التأكيد اإللكترونية والقسيمة‬
‫يمكنك دائًم ا استخدام الفالتر للعثور على اإلقامة التي تحتوي على المرافق المحددة التي‬
‫تحتاجها‪ .‬إذا كنت ال تزال غير قادر على العثور على اإلقامة المناسبة لك‪ ،‬يرجى االتصال‬
‫‪.‬بنا وسنكون سعداء بمساعدتك‬

‫إذا تم رفض الدفع الخاص بك‪ ،‬فقد يكون ذلك بسبب أحد األسباب التالية‪ :‬تجاوزت حد‬
‫بطاقتك‪ .‬تأكد من أن البطاقة لديها أموال كافية متاحة (إما التحقق من رصيد حسابك أو‬
‫االتصال بمصدر بطاقتك)‪ ،‬أو حاول بطاقة بديلة‪ .‬قمت بإدخال خطأ مطبعي في تفاصيل‬
‫تحقق من معلوماتك ‪ CVV.‬الدفع‪ ،‬مثل عنوان الفوترة غير الصحيح‪ ،‬تاريخ انتهاء البطاقة أو‬
‫وحاول مرة أخرى‪ .‬لم يتمكن مصدر بطاقتك من تفويض معاملتك بسبب مشكلة تقنية‪.‬‬
‫اتصل بمصدر بطاقتك و‪/‬أو حاول مرة أخرى‪ .‬الحظ مصدر بطاقتك تهمة ال تتناسب مع‬
‫نمط اإلنفاق العادي الخاص بك وحظر المعاملة لحمايتك‪ .‬اتصل بمصدر بطاقتك لفتح‬
‫المعاملة وحاول مرة أخرى‪ .‬أدخلت طريقة دفع غير مدعومة‪ .‬تحقق من صفحة الدفع ما‬
‫إذا كانت طريقة الدفع الخاصة بك مقبولة‪ .‬بالنسبة لمدفوعات البطاقة‪ ،‬ندعم حالًيا فقط‬
‫يمكن استخدام بطاقات*( ‪ Apple Pay*.‬و ‪ mada‬و ‪ American Express‬و ‪ MasterCard‬و ‪Visa‬‬
‫فقط على النسخة السعودية من ‪ Apple Pay‬باإلضافة إلى ‪ mada‬و ‪American Express‬‬
‫متاح أيًضا كطريقة دفع على النسخة الكويتية ‪.) Knet‬منصاتنا‪ :‬موقع الويب‪ ،‬التطبيق‪ ،‬إلخ‬
‫‪.‬من منصاتنا‬
‫بمجرد استخدام الخيار إلجراء الحجز‪ ،‬يتم تأمين حجزك مع الفندق‪ .‬يجب إكمال الدفع‬
‫الكامل لمبلغ الحجز قبل الموعد المحدد في رسالة التأكيد الخاصة بك وعلى صفحة‬
‫الحجز‪ .‬يمكن معالجة المدفوعات عبر الرابط في بريدك اإللكتروني‪ ،‬على الويب‪ ،‬عبر‬
‫التطبيق أو مباشرة من خالل مركز االتصال لدينا عبر بطاقة االئتمان‪ ،‬بطاقة الخصم أو‬
‫‪.‬التحويل المصرفي‬

‫بناًء على البلد المختار على الويب أو التطبيق‪ ،‬سيتم تحصيل الرسوم بالعملة المحلية‬
‫للبلد المعني‪ .‬أي عملة ال تتطابق مع العملة المحلية لنقطة البيع هي ألغراض العرض‬
‫فقط‪ .‬سيتم تحصيل الرسوم بالعملة المحلية أعاله‪ .‬ومع ذلك‪ ،‬إذا قررت الدفع ببطاقة‬
‫ائتمان من مؤسسة مصرفية أجنبية‪ ،‬قد تنطبق رسوم إضافية‪ ،‬وفًقا لسياسة البنك الخاص‬
‫‪.‬بك‬

‫يجب أن يكون عدد غرف النوم مذكوًر ا بوضوح في وصف الغرفة‪ .‬إذا كنت قد قمت‬
‫بالفعل بالحجز يمكنك االتصال بالفندق مباشرة باستخدام تفاصيل االتصال المقدمة في‬
‫‪.‬رسالة التأكيد اإللكترونية أو القسيمة‬
‫تحت "مرافق الفندق" يمكنك معرفة ما إذا كان الفندق يحتوي على موقف للسيارات وما‬
‫إذا كانت هناك قيود تنطبق‪ .‬إذا طلب الفندق منك حجز موقف للسيارات‪ ،‬يرجى االتصال‬
‫بهم مباشرة مقدًم ا‪ ،‬باستخدام تفاصيل االتصال المقدمة في رسالة التأكيد اإللكترونية‬
‫‪.‬والقسيمة الخاصة بك‬

‫خالل عملية الحجز يمكنك إدخال أي طلبات خاصة في مربع "الطلبات الخاصة"‪ .‬سنقوم‬
‫بعد ذلك بإرسال هذا الطلب إلى مكان اإلقامة مع تفاصيل الحجز الخاصة بك‪ .‬يرجى‬
‫‪.‬مالحظة أن قبول هذا الطلب يعود لتقدير مكان اإلقامة‪ ،‬بناًء على التوافر‬

‫يرجى تذكر التحقق من سياسة اإللغاء ‪ MacQueen.‬يمكنك إلغاء أو تغيير حجزك على‬
‫الخاصة بالفندق قبل إجراء أي تغييرات على الحجز الخاص بك‪ .‬الغرف غير القابلة‬
‫لالسترداد والعروض الخاصة األخرى قد تحتوي على سياسة إلغاء مختلفة‪ .‬يتم تضمين‬
‫‪".‬معلومات اإللغاء الخاصة بالغرفة بجانب نوع الغرفة تحت "الشروط‬