TABLE OF CONTENTS

Chapter Page
No. No.

EXECUTIVE SUMMARY
1 INTRODUCTION
1.1 Industry Profile
1.2 Company Profile 2-37
Promoters, Vision, Mission, Quality Policy. /
Products
services, Infrastructure facilities,
Competitors’
information, SWOT Analysis, Future growth
and
prospects and Financial Statement Analysis
2 CONCEPTUAL BACKGROUND AND LITERATUR E
REVIEW
2.1Theoretical Background of the Study 38-45
2.2 Literature Review
3 RESEARCH DESIGN
3.1 Statement of the Problem
3.2 Need for the Study
46-53
3.3 Objectives of the Study
3.4 Scope of the Study
3.5 Research Methodology
3.6 Hypotheses
3.7 Limitations of the Study
4 DATA ANALYSIS AND INTERPRETATION 54-79
5 SUMMARY OF FINDINGS, SUGGESTIONS AND
CONCLUSION
80-82
5.1Findings of the Study
5.2Suggestions
5.3Conclusion
BIBILIOGRAPHY
ANNEXURE
 LIST OF TABLES

TABLE NO TITLE OF TABLE PAGE NO .

4.1 55
Which are the geographical regions places
that future supply chaincompany caters
to?
4.2 Do you provide express shipments? 56
Do you use bar code identification on your products?
4.3 57

4.4 Are there seasonal influences in the order pattern? 58

4.5 Do you think evolution of new concepts of logistics 59

leading to rise in cost?
4.6 Is marketing logistics linked to logistics management 60
system?
4.7 What do you opine on enrichment of logistics 61
management? Is
that a

4.8 How often is logistics reviewed critically at your 62

company?
4.9 Which is the logistics service that your company offers 64
the best? (Eligible to choose only one option)
4.10 Which partition of logistical movement earns the 65
extreme
percentage of profit?
4.11 On scale of 1 - 5 exactly how essential is logistics’ 67
quality for
future supply chain company?

4.12 According to you what effects can 3PL (Third Party 68

Logistics)
have on your logistics plan?
4.13 The method organisation follow up to retain the 70
customers
4.14 What ratings would you give for 71
Customer Relationship
Management at Future supply chain?
4.15 How effective is logistics management system at 73
Future supply
chain?
4.16 Is preference for customer satisfaction given by the 75
organisation?

Is preference for customer complaints given by the

organisation?
4.17 76
Do future supply chain have appropriate system of
treatment to
4.18 77
customer complaints?
Rate the overall services offered by the organisation
4.19 79
LIST OF GRAPHS

TABLE E OF GRAPH PAG

TITL E
N NO .
O
4.
1
55
Which are the geographical regions
future places that ly chaincompany caters to?
supp provide express shipments?
4.2
you Do
56
4.3
you Do use bar code identification on your products?
57

4.4 Are there seasonal influences in the order pattern? 58

4.5 Do you think evolution of new concepts of logistics 59

leading to rise in cost?
4.6 Is marketing logistics linked to logistics management 60
system?
4.7 What do you opine on enrichment of logistics 61
management?Is that a
4.8 How often is logistics reviewed critically at your 63
company?
4.9 Which is the logistics service that your company offers 64
the best?
(Eligible to choose only one option)
4.10 Which partition of logistical movement earns the extreme 66
percentage of profit?
4.11 On scale of 1 - 5 exactly how essential is logistics’ 67
quality for future
supply chain company?
4.12 According to you what effects can 3PL (Third Party 69
Logistics) have
on your logistics plan?
4.13 The method organisation follow up to retain the 70
customers
4.14 What ratings would you give for Customer Relationship 72
Management at Future supply chain?

4.15 How effective is logistics management system at Future 74

supply
chain?
4.16 Is preference for customer satisfaction given by the 75
organisation?
4.17 Is preference for customer complaints given by the 76
organisation?
4.18 Do future supply chain have appropriate system of 77
treatment to
customer complaints?
4.19 Rate the overall services offered by the organisation 79
 Executive summary

As per the curriculum of Vishveshvaraya University, Belagum for the partly

fulfillment of the major project of the post graduate of Master Of
Business Administration.

I have undertaken the Project work at Future Supply Chain for a period of
six weeks, FSC is India‟s first fully integrated and IT enabled end to
end logistics company with capability in handling modern
warehousing, express logistics. Cold chain and e commerce logistics,
for the project I was engaged as a trainee under the marketing
department and I had the access to involve in all other departmental
activities which
helped me to gain the insight view about the operations of each
department and it was
good learning experience for me to understand the various departments in the style

of
the functioning and defining the roles of each employees.

This report is an endeavor to cover the Industry profile and company

profile with company promoters, company vision, mission and their
objectives. The report gives an inside view about managerial functions,
operational functions towards the logistics service of the
organization .

This report also includes the SWOT analysis of the FSC in the present
situation. It includes the theoretical background of the study along with the
literature review and research gap and research methodology with
hypotheses analysis and interpretation

of
the data collected with relevant tables and graphs .

The report is concluded with the findings and suggestions, as a result of the
study of this major project it has been able to apply the theoretical
knowledge in to the practical and getting hands on experience of the
work culture in the organization.

1
 Chapter 01

1.1 Introduction

It is a learning circumstance where the apprentices get the chance

to increase handy experience. The report additionally gives data on
your relational abilities and ought to demonstrate basic reasoning
aptitudes. In this report all the data is sourced genuinely and survey is
made to know the effectiveness of logistics management at Future
supply chain India Limited. Logistics is the organization of the capacity
and development of items. Organization moreover screens the arranged
section of material and information travels through the association. The
purpose of logistics administration is to manage the acknowledgment
of undertaking life cycles, supply chains and coming to fruition
efficiencies. Logistics management is compared on par with future
supply chain and the following report is drafted on that base.

1.2 Industry Profile

Origin of the concept Logistics Management

Logistics as an idea grew just in the 1950s. The essential reason is

the creating diserse nature of giving one's business materials and sending
prepared items inside a dynamic global supply network. Logistics is the
organization of the capacity and development of items. Awesome
logistics downs the costs, speeds work, and
improves the client benefit. Logistics organization moreover screens the
arranged section of material and information travels through the
association. The purpose of logistics administration is to manage the
acknowledgment of undertaking life cycles, supply chains and coming to
fruition efficiencies.

Logistics administration is a focal point of the creation

arrange which incorporates plans, bring in to action and contrails the
capable, powerful movement and reverse stream and securing of products,
administrations and information between the purpose of beginning and
the purpose of usage with an adage to meet clients' necessities. A
specialist who's working in the field of logistics administration or
management is known as a logistician.
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What Logistics is all about?

"Logistics" is delivered utilizing the old Greek. It is well-thought-

out to have begun in the army's need to help themselves with arms,
ammunition and extents as they were moved from their place to another
base. Roman also Byzantine domains from old Greek, had navy officers
titled 'Logistikas' who were in charge of fiscal and spread of
arrangements.

Logistics Coordinations in remedy sense is getting the right

stock to the perfect place, at the time, at the right cost, in the right
condition, and with all care and thought in regards to nature. The Institute
of Logistics describes logistics as 'the time related placing of resources
'inside the supply network. Scholastics depict it as „the management of
the chain from source of procurement to the final user‟. It incorporates the
joining of information, carriage, stock, warehousing, material dealing
with, and pressing.

This definition obviously brings up the innate attributes of

logistics. It permits on the logistics that is worried about getting items
and administrations where it is required, at whatever point they are
wanted. Since the beginning of movement logistics has been performed
in exchange. Logistics is excellent! Logistics is always live over 24
hours per day's Seven days seven days amid fifty-two weeks per year,
Logistics never stops. Barely any zones of business withhold the trouble
and go over of the qualities and run of the mill of Logistics.

Business outlook

Logistics as an idea grew just in the 1950s. The essential reason is

the creating diserse nature of giving one's business materials and sending
prepared items inside a dynamic global supply network. Logistics is the
organization of the capacity and development of items. Awesome
logistics downs the costs, speeds work, and
improves the client benefit. Logistics organization moreover screens the
arranged section of material and information travels through the
association. The purpose of logistics administration is to manage the
acknowledgment of undertaking life cycles, supply chains and coming to

3
fruition efficiencies.

4
Production viewpoint

The word which exploited for depicting logistics

procedures inside an industry. To ensure that each machine and terminal is
being supported with the right thing in the right sum and quality at the
right point in time is the explanation for creation logistics altogether.

Military outlook

Here in armed services, coordination‟s officers choose by what

means and what time to move assets towards the place as and when they
are required. Keeping up
one's source lines despite the fact disturbing individuals of the foe remains
pivotal in army, some would state the most critical component of army
technique, as a military force short of resources and conveyance is
feeble.

Medical standpoint

Logistics of medications, therapeutic and operating supplies,

medicinal gadgets also hardware, plus different items expected to help
specialists, attendants, other wellbeing and dental care suppliers is the
Medical Logistics.

1. Logistics in India

Logistics is the one of the overwhelming business today. No

publicizing, assembling or chore execution can win without logistics
bolster. Logistics
coordination is fundamental in India because of the country's size,
topography, masses assortment, common also man-made disasters et
cetera. The vehicle offices are deficient in India and streets are dreadful.
India does not have an inside and out made street framework and conduits
are up 'til now unexploited. As a result of competition, globalization also
data availability, Logistics coordinations has additional centrality. In the
first place: the days are gone when a producer had an unrivaled crude
material supplier than contenders. In case the coordinations cost is
4
reduced, there is a pick up.

Logistics is among the territories of the inventory network arrange,

creating at an immense rate as the Internet and E-Commerce is certainly
varying array, supply
time plus the swiftness information what's more requesting and pay process. The

4
modern strategies in India have affected producers to construct
plants in remote, in reverse areas on account of sparing area and tax
cuts. With extended land scattering of income in India, shopper
markets extending past the five metros of Mumbai, Delhi, Bangalore,
Chennai and Hyderabad. Then again, rather than being pre-emptive,
associations are soon after with new entry outlets. In that situation,
the extended rivalry transversely finished industry verticals is driving
firms to revolve around item conveyance, and coordinations is
expanding further vitality with this.

2. International Logistics

Universal logistics is turning more critical to organizations as

the world schedules as of nearby domestic markets to intercontinental
markets.
Globalization
carries homogenization of customer desires, advancement of exchange, and

modest
advantages of working trendy international markets. This journey for
adaptability and reactivity influences the conception and the
administration of firms and all the more by and large their logistics
system and adds to the improvement of organization relations, to the
development of mergers and strategic alliance between

organizations.
Logistics is extraordinarily imperative on the widespread scale. The
correct Logistics frameworks everywhere all over the world are a reason for
business and a quality of
existing for everyone. Proportional instances of this specialization have
been Japan's
electronic industry, the farming, PC and plane ventures of United States and
diverse countries' transcendence in giving crude materials, for
example, gold, chromium, bauxite, oil.

3. Objectives of Logistics

a) Rapid Response: Quick reaction is deals about a company's

efficiency to fulfil customer service prerequisites in a convenient
way.
b)Minimum Fluctuation: Difference is any surprising event that
disturbs system performance. Postponements in expected time of
customer order receipt, goods
incoming ruined at a customer's location, or supply to an off base area.
c) Lowest Stock: The target of least change includes asses'
commitment also relative turn speed. Turn speed incorporates th5e
degree of stock use after some time. High turn tariffs, joined with stock
accessibility, suggests that assets committed to stock
is as a rule feasibly utilized.
 d) Movement consolidation: A champion among the most basic
logistics costs is transportation. Various coordinations
framework that segment premium
organization depends upon quick, little shipment transportation.
e) Quality: A fifth logistical goal is to look for constant quality
change. Add up to TQM has turned into a noteworthy duty all
through all surfaces of industry.
f) Life-Cycle upkeep: The last figured arrangement objective is life-cycle bolster.
Scarcely any things are sold without affirmation that the item will
execute as advertised over a foreordained period.

4. The logistics notions

a) The system idea: The system thought depends on elements of an

organisation cooperating with a specific end goal to expand benefits.
This idea once in a while
requires certain segments of the organisation to work sub ideally
so as to accomplish greatest objectives of the framework.

b) The totalfee notion: The total price idea depends on impression,

notwithstanding, objective accomplishment is estimated as far as cost.
c) After tariff notion - A variety of the whole cost concept is that
the after-tax concept. The objective of this idea is after-tax benefit.
This idea is ending up
exceptionally mainstream in view of the various home excise policies.
d) Trade-offnotion interfaces the framework composed in a direction
that is exceptionally effective, however may partake trade-offs that may
be wasteful. The
merits of high proficiency essential be weighed in contradiction of the risk.

5. Logistics framework components

The going with centres are the structure parts of Logistics;

a) Request handling

b)Warehousing

c)Stock control
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d)Transportation

e) Data observing

f)Offices

6
 g) Network Design

h) Packing and Labeling

i)Monetary Ordering Quantity (EOQ)

a) Request planning:

The beginning stage is physical circulation is the treatment of customers'

requests. For instance, if a mixed up item or a comparative item with
different determinations is given to the client, it may incite withdrawal
of the primary request. In like way, if the request isn't completed inside
a stipulated time, it may head towards genuine results. Fast information
preparing hones are as of now offered which consider the snappy
treatment of the customer orders.

b) Warehousing:

Warehousing intends to the putting away and gathering things to set aside
a few minutes‟ utility. The major explanation behind the warehousing
activity is to position method of merchandise, give able storeroom to store
them, unite them with other like
things, split them into lighter sums and create collection of items. Generally,
the time taken in serving customers at different zones is lesser if the
amount of capacity units of a firm is colossal, yet more noteworthy is the
cost of warehousing.

c) Stock control and organization:

The stock decisions are associated with warehousing choices which hold
the best approach to accomplishment of physical conveyance.
Essentially where the stock costs may be as high as 30-40 for each penny.
This helps the firm regarding the cost of stock and supply to customers
in time and besides to keep up creation at an anticipated level.

d) Transportation:

The development of merchandise from purpose of creation and

arrangement to purpose of usage in the sums required occasionally
required at a goal cost. The transportation framework fabricates time and
place utilities to the items dealt with and along these lines, rises their

7
financial esteem. Carriage workplaces must be palatable,

8
general, tried and true and fair the extent that cost and focal
points of the workplaces and administration served. e) Data
checking:

The physical flow chiefs are industriously educated about stock, transportation

and
warehousing. For instance, if there should arise an occurrence of stock,
information about current stock position at divisible regions, future
obligation and restoration capacities are persistently required.

f)Offices:

The offices coordination‟s part is adjusted of an assortment of arranging exercises,

which are altogether connected with towards ensuring all the required
perpetual and
semi-changeless working and bolster offices are open at the same
time with framework taking care of (for instance, planning, field and
terminal help, storing, operational, and testing). Offices advancement can
take from 5 to 7 years from idea plan to client inhabitancy.

g) Network design:

Network design is one of the prime duties of Logistics administration. This system is
required to decide the number and area of manufacturing plants,
distribution centres,
material dealing with hardware's and so forth on which logistics
effectiveness depends.

h) Packing and labelling:

Packing and labelling are a vital part of logistics supervision. Packing infers enclosing
an item into appropriate parcels or compartments, for simple and
convenient treatment
of the product by both, the seller and exceptionally the purchaser.

Labelling means putting distinguishing proof that blemishes on the

bundle of the item. A label gives information about – date of packing
and expiry, weight and size of item, ingredients utilized as a part of the
manufacture of the product, guidelines to be followed for right
treatment of the product, value payable by the purchaser and so

9
forth.

1
0
i) Economic Ordering Quantity (EOQ)

Economic Ordering Quantity (EOQ), yield high stock levels and high
stock delivering costs yet less orders and lower ordering costs. High
ordering costs and arrange rates suggest enormous request numbers.
Significant number of association degree to
which these limits can be met by methods for electronic request
arranging, e- procurement, online lists, web offering and online
exchanges, is how much stock levels and lost arrangements expenses
may be decreased in the store network and there to the efficiency of
logistics tasks.

6. Modular Attributes

Strategies for transportation used as a piece of national and global

coordination and supply arrange organization can be assembled under five
models. They are known to us as rail, road, pipeline, water and air. The
relative noteworthiness of each mode can be evaluated similar to system
mileage, development volume, wage, and the possibility of action
course of action.
Each mode is discussed concerning these actions.

a. Engine bearers:

Super thruway transportation has broadened rapidly since the complete of World War
II. To an immense degree the brisk improvement of the engine bearers'
industry comes to fruition in light of approach to-portal working
flexibility and speed of
intercity advancement. The qualities of engine bearers bolster creating and distributive
trades, short partitions, and highregard things. The prospect for keeping up
stable bit of the general business in turnpike transport remains
splendid.

Truck- trucking is a transportation administration of semi-completed and

completed items. Trucking moves cargo with littler normal shipment
sizes than rail. The characteristic preferred standpoint of trucking is its
way to-entryway administration with the end goal that no stacking and
emptying is required amongst beginning and goal.

1
1
b. Rail System

The railroad is basically a long hauler and direct mover of crude

materials (coal, timber, chemicals) and of low esteemed made things and
likes to move shipment sizes of no not as much as a full carload. Really,
railroads have dealt with the greatest number of ton-miles territory.
On account of the early establishment of an entire rail compose partner
every single urban group and towns, railroads instructed intercity load
tonnage until after World War II.
c. Water Transport:

Water is the most settled strategy for transportation. The primary cruising
ships were supplanted by steamboats in the mid-1800s and by diesel
control in the 1920s. A capability is generally made between significant
water and safe inland water transport. The basic good position of water
transportation is the capacity to move incredibly expansive shipments.
Water transport uses two sorts of boats.

Basic inland water load joins mining and crucial mass things, for instance,
chemicals, bond, and picked plant things. Work restrictions on stacking and
discharging at docks make operational issues and tend to diminish the
potential extent of available action.
d. Pipelines:
Pipeline to date, pipeline transportation offers an extremely constrained
scope of administrations and abilities. The most financially plausible
items to move by pipeline are unrefined petroleum and refined oil based
commodities. Item development by pipeline is moderate, just around 3
or 4 miles for every hour. This gradualness is tempered by the way
that items move 24 hours per day and 7 days seven days. Cost of
administration, normal travel time (speed), and travel time fluctuation
(reliability) can fill in as the reason for modular decision. An undeniable
drawback is that pipelines are not adaptable and are constrained as for
items that can be transported: just items as gas, fluid, or slurry can be
dealt with.

e. Air Transport:

Air benefit steadfastness can be appraised as great under typical

1
2
working conditions, and air transport has an unmistakable preferred
standpoint regarding misfortune and harm. An across the nation shipment
by means of air requires just a couple of hours

1
3
stood out to days from different methods of transportation. One restrictive
part of air transport is the high cost.

f.Vehicle Routing light of the fact that transportation costs

regularly run high. Logistics costs, enhancing productivity through
greatest usage of transportation gear and work force is a noteworthy
concern. There is a comparable issue where
there are different starting point and goal focuses. Furthermore, there is
the issue of steering when inception and goal focuses are the same.

7. Logistics Strategy

Making fast, informed decision can spare an organization up to 40% on

logistics costs, so a standout amongst other practices in logistics
management is to
execute a tweaked logistics system. Since the supply network is always
showing signs of change, so are logistics forms. A think procedure will
give an organization a chance to anticipate benefit interruptions and
know how and when to react to them to guarantee benefit levels
remain at crest execution. Investigate all aspects of the association's
Logistics administration and characterize how it should function and
how it adds to general inventory network administration objectives. Indeed,
even after a system is connected, keep on evaluating its prosperity
and inquire as to

whether
there are different openings. A static logistics methodology will make
genuine mischief client benefit and all that really matters. It's
unfavourable to not

benchmark
achievement or course for development. The best way to do this is to make
inquiries about your Logistics forms, assess successes and wasteful
aspects, and modify

your
logistics management methodology to fit your organization's evolving needs.

8. Logistics might be broadly classified into two

categories: Inbound Logistics

It is which deals with the smooth and financially savvy inflow of

materials and different data sources (that are required in the
manufacturing procedure) from providers to the plant. For
legitimate administration of inbound Logistics, the
administration needs to keep up a persiste1n1t interface with
providers (vendors). Inbound Logistics is a standout amongst the most
ignored viewpoints in logistics
management. There are typically all the more squeezing issues for a
business to take
care of, and numerous do not have any control over inbound cargo. Be that
as it may, to drive noteworthy reserve funds and enhance client
benefit, it is basic to pick up control of inbound Logistics.

a.Freight paid to freight collect

Freight paid is a typical instalment strategy for inbound freight among

shippers. Cargo paid implies that the provider pays
for transportation costs. A
change to cargo collection is profitable; this is the place the
proctor pays for cargo cost. Changing to freight (cargo)
collect will give your organization
control over inbound Logistics.
b.Vendor Compliance Programs

A ton of organizations don't focus on inbound cargo, and even less

observe the need of a Vendor Compliance Programs (VCP).
These organizations are passing up a major opportunity for
potential benefits, streamlined logistics
works and enhanced client benefit, among numerous different
advantages. A decent VCP can be an aggressive differentiator.
A legitimate VCP will characterize desires and benchmarks for
the merchant, have a method for following and revealing seller
execution, incorporate nonstop gatherings to examine any
important changes, and guarantee all recipient objectives are
reliably met.
Three whys and wherefores to have a Vendor Compliance Programs
□
Current Logistics Condition: Logistics forms are increasingly
muddled each year. Each purpose of the Logistics procedure is
subject to each other, and the whole Logistics process is only one
purpose of the general production
network.
Technology
□ : Technology turned out to be vital in transportation and
logistics after the retreat, when transportation offices scaled
back. The present programming can quantify and break down
pretty much anything, giving you a
decent possibility of accomplishment at any Logistics wander.
12
 Effectiveness
□ : Logistics administration is client confronting, and
all things considered, its productivity mirrors the entire
organization. Clients are ordering more which focuses on the
logistics procedure. Basically, don't
simply tell a provider when they accomplish something incorrectly, set up a

13
 commonly profitable relationship; enable them to make progress and
reward them for being solid.

Outbound Logistics

Outbound logistics is a simple focus for cost investment funds and enhanced
speed of transportation. In spite of the fact that logistics administration is
confounded, the possibility of outbound logistics is genuinely basic: store
as meagre product as would be prudent and move it as fast and
precisely as could be allowed while looking after wellbeing. Outbound
logistics is worried about the stream of completed goods and other
related data from the firm to the customer. For legitimate management
of outbound logistics, the administration needs to keep up a constant
interface with transport administrators and channels of delivery.

□
Lean Logistics
As said, organizations need to hold as meagre stock as could be
expected under the circumstances. Utilizing information picked up
from a TMS is the best way to
begin actualizing lean logistics practices.
□
Last Mile Logistics
Last mile logistics is the place an organization really reaches a client.
Numerous shipments are slowed down in last mile logistics in light of
its many-sided quality.
Last mile Logistics represents 28% of an organization's transportation costs.

9. The Challenge Faced by Organizations

In this day and age, ability is going up against new measurements. The
capacity to contend is controlled by the level of receptiveness to clients
and crucial concerns taking care of. Markets are snappy ordering and
customization of every logistics exercises are fundamental for every
client, and has turned into the basic factor in logistics administration.

Future supply chain faces part of high points and low points in every
activity and enhances task on every circumstance while managing
every client. Future supply chain prevailing change strategies utilized
are:

14
Logistics is
additionally
fundamental to:

• Governments

• The military

• Welfare offices

10. Logistics Administration and Conceptions

1. Supply Chain network supervision

Supply chain network and Operational logistics consultancy is a

piece of logistics administration. Unwavering quality and adaptability is
the explanation
behind corporate accomplishment of the whole value chain (supply
network) coordinated and proficient SCM which impressively relies
upon the prime significance.

The skilled procedure of arranging, actualizing, and controlling the

activities of the inventory network as productively as conceivable is the
store network administration. Supply chain management degrees to
the progress and volume of crude materials, work in course stock,
andstock after point of inception to point of exploitation. SCM gives a
differing payback to a business and utilizes the arranging especially in
most ideal utilization of time and space. An inventory network is a
structure of association, gathering of individuals, innovation, activities, data
and assets engaged with movement of a stock, items and administrations
from a provider to the end client.

2. Reverse Logistics

A very much arranged, recreated turn around logistics technique will diminish
capacity and appropriation costs, enhance disrepute, make more
economical business rehearses, and fulfil client orders. A normal
retailer's turn around Logistics costs for buyer merchandise are equivalent
to 8.1% of aggregate deals. In a few ventures, for example, book

1
4
distributing, catalogue retailing and welcome cards, more than 20% of
all items sold are in the long run come back to the seller. Reverse
logistics is essential
for client benefit. 69% of clients consider awesome customer service as speedy

1
4
determination of issues. For instance, customers who arrange
garments online commonly arrange a few unique sizes and shades of
a similar thing. At that point, they'll send back the items that don't fit
or aren't the correct shading. On the off chance that this procedure is
troublesome, they won't arrange from you once more.

3. Transportation Management Systems (TMS)

TMS innovation is completely important for any logistics

activity. This product will quantify and report itemized dispatching records
for inbound and outbound cargo, screen merchant and transporter
execution, streamline steering

and
mode decision, and above all, help give you end-to-end visibility of cargo
movement. Also, a TMS can decrease general transportation costs by 30%.
On the off chance that executed and utilized appropriately, a TMS is
significant to your Logistics goals.

4. Risk Vs. Reward: Proper Implementation Is Key

Executing a TMS is troublesome. These frameworks are costly,

confused and can be disposed of or abused effectively. To get the
product's full value, it must be executed legitimately. This is hazardous,
however essential, and the outcomes are various. It takes genuine work
to execute a TMS. You require full organization
support, and some of the time even a huge culture change inside the association

to
begin viably utilizing the product. Here are three things you will utilize
your TMS for to begin seeing reserve funds immediately.

• Increment Utilization of
Favoured Transporters

• LBoewtter CSoteset rMinogde Determinations

These territories are the place most TMS programs exceed expectations,
and truly, they are the most secure target regions amid execution.
Actualize a TMS with the highlights most applicable to your business

1
5
needs, do the fundamental work in advance amid execution and setup,
and you ought to have no issue seeing return for capital invested and
increased the value of logistics administration.

1
5
5. Visibility into Logistics Procedures

Visibility into logistics process is hands-down the most imperative

advantage of a TMS. Visibility enables associations to distinguish
openings and difficulties, so they can adjust their logistics
administration and settle on better choices. Having visibility is the
premise of advancement. It's what enables you to plan, screen and
actualize any progressions inside your Logistics activities.

6. Adding Value Vs. Cutting Costs

It is anticipated that by 2020, client experience will be more

essential than value, item or brand decision as a differentiator in
acquiring choices. The client encounter is top-of-mind, 80% of
organizations intend to build customer benefit spending. There's a
justifiable reason purpose behind this, as clients approach more item
alternatives and shopping decisions than any time in recent memory.

7. Customer Administration

A business will guarantee a beneficial future by making affinity with

clients. Client benefit encounters via web-based networking media, adding
much more significance to the level of administration you give to your
clients. The possibility that cutting expenses is more vital than
including esteem is not any more a maintainable business hone. Slicing
costs regularly prompts poor execution. The best approach to add
esteem is to quit fooling around about actualizing Logistics
administration best practices and make a far reaching outlook of giving
predominant administration.

One of the least demanding approaches to increase the value of

business tasks is to collaborate with a 3PL. Shippers pick up various
advantages from 3PLs who can produce and break down huge
information to discover openings that drive achievement and enhance
the client encounter.

8. Customer-Driven Collaboration

Basically enrolling the assistance of a 3PL and its technology isn't

sufficient. The term 'Support to Grave' administration is a precise

16
portrayal of how you should see joint effort. A 3PL ought to coordinate
with all aspects of your business from beginning to end to guarantee
all procedures are enhanced for the most ideal

17
outcomes. For instance, let your 3PL know when you will start
offering new managements, dispatch another item or open another
circulation focus. The 3PL will guarantee transportation amid the
execution or dispatch is fruitful, doesn't strain Logistics procedures
and keeps on offering some incentive to the client.

□
Authoritative Adaptability: You can rapidly and precisely react to
changes in the market driven by client orders. You can likewise
grow new logistics procedures and administrations that are
required to meet and surpass these
new client orders.
Process
□ durations: The time it takes you to take care of
client places and related exercises is as quick as believable
without giving up quality. This
includes inbound, outbound and turn around logistics administration.
□
Key performance indicators (KPIs): Your KPIs are produced
from past TMS information. They are applicable, convenient
and precise types of
estimation for delivery execution and consumer loyalty.
□
Brand Proximity: You have a set up position in the market. You
are known as a decent specialist organization by your clients and the
market all in all.

9. Conclusion

Client benefit is significantly impacted by transportation

and logistics management. In case you're not sufficiently giving an
incentive to your client with the goal that they can pass it on to their client,
you aren't completing an adequate activity.
A 3PL will enable you to get on track. Finding the best logistics
management practices will enable you to pick up an upper hand
through better client

encounters.
Upgrade your transportation management procedures to acknowledge
where you can

18
enhance business activities. Collaborate with a 3PL to guarantee
consistent enhancement of logistics management and most extreme
value is given to your clients.

19
1.2 ORGANISATION PROFILE

In this a part of the report, an attempt is made to present a highlight on

Supply Chain Management at countrywide stage in general and Future
Supply Chain particularly. A brief insurance is given on its status quo, vision,
project and targets, possession and governance, and its achievements
over the last decade.

Supply Chain Management (SCM) is a gadget implemented by way of

businesses to systematize the procedure of scheduling, executing and
controlling the technique
of supply chain resourcefully and feasibly. Supply chains at present are
depending on state-of-the-art era to handle multifarious practices.
Supply Chain Management is a fixed of connections of unified alternate
worried subsequently in the prerequisite of merchandise and provider
applications required by give up customers. Different corporations
undertake distinctive techniques of SCM relying upon the responsive to
the market. Some might also undertake just-in-time production after they
produce on order foundation and others that have an extended
manufacturing technique could pile up stocks in anticipation of demand or
due to doubt of unexpected increase in demand. Currently, SCM is
useful in a diffusion of industries consisting of car, production and
offerings.

SCM provides numerous payback to an corporation that employs the

association specifically in term of best feasible use of time and space. A
deliver chain is a shape of business enterprise, organization of human
beings, era, moves, information and assets involved in movement of a
merchandise/products or services from dealer to end customer. Supply
chain moves convert expected sources, uncooked substances and
additives right into a completed product that is transported to the
cease purchaser. SCM incorporates and runs company approaches
and facts flow across the supply chain, Supply chain management
(SCM) is the management of a network of interconnected organizations

20
involved within the final provision of product and
service.

21
Benefits of SCM

• Abridged stock

• Enhanced exceptional

• Cost discount and manage

•Better utilization of space main apt format

• Reduced lead time

• Augmented

1.2.1 Back Ground

Future Supply Chain Solutions Ltd changed into included in April

2007 and is promoted through Future Group (India‟s retail pioneers).
FSC is India's first completely included and IT enabled quit-to-quit
Supply Chain and Logistics business enterprise in India with abilties in
managing, Modern Warehousing, Express Logistics, Cold Chain and E-
Commerce Logistics. FSC caters to corporates in Food and
Beverages, Lifestyle, Consumer Electronics and High Tech,
Automotive and Engineering, Home and Furniture, Healthcare,
General Merchandise and E- Commerce. Each category has a
wonderful deliver chain with its personal awesome necessities that need
customised answers. FSC research the processes and variables within the
supply chain of its customers and designs solutions and services integrating
all useful necessities like deliver and call for control, sourcing and
procurement, distribution and so forth.
Key Competencies

• Provide time specific pan India attain through Hub and Spoke
Model, masking 12000 pin-codes.

• Enable reduction in cost and time for customers thru Network

layout, Route Planning, Load optimisation and Vehicle re-
engineering.

22
• Deployment of GPS-enabled fleet for online vehicle degree and
cargo stage tracking in actual time for timely and pro-lively
decision making.

23
 • Transparency in operations through offering clients with give up-
to-give up, on line visibility of each cargo in real time through
the Transport Management (TMS) portal proper from select-up
to in-transit to shipping to e-PODs and e- bills.

1.2.2 Nature of Business

FSC has been a pioneer and chief in modernising logistics and supply
chain in India by means of having applied current and present day
deliver chain management practises in India thru implementation of
worldwide first-rate practises, indigenised and satisfactory tailored for
Indian conditions. Significant Investments have been made in
developing GST geared up Logistics Parks, kingdom-of the-art
warehouses and delivery hubs and branches to create a unbroken
deliver chain community across India.

In India, Supply Chain and Logistics function in groups is an increasing

number of getting an increased and greater incorporated role which
encompasses supply and demand management, sourcing, procurement,
inbound transportation and logistics,
manufacturing, first-rate guarantee, FSC studies the techniques and
variables inside
the supply chain of its clients and designs solutions and services
integrating all useful necessities like deliver and demand management,
sourcing and procurement, distribution and so on.

24
 Figure 1 Nature of Business

FSC Consulting - FSC is aware the ever-evolving dynamics of its customers.

FSC‟s answers layout crew research current strategies and applies
technology of deliver chain control to co-create customised solutions.

Key Competencies

• Help articulate enterprise needs of customers and define logistics necessities

thru proprietary tools for project management and implementation
inclusive of – FSC Six Sense and FSC Mars.

• Study patron‟s strategies and help re-engineer supply chain.

• Help you draw an powerful analysis and design for your

deliver chain transportation and distribution network
through gear like CAPS.

• Provide facility modelling and layout including assessment of

infrastructure, technology and automation wishes.

• Provide help thru 3PL abilities in Warehousing, Express

transportation, Cold Chain and E-Commerce Logistics.

25
SUPPLY CHAIN

Figure 1.2 Supply Chain

One of the most Indian supply chain company, FSC‟s centre

competence lies in its Integrated technology-enabled Distribution
Centres' fulfilment services. We accomplice with our customers and
co-create innovative supply chain answers to efficiently reduce their
Time-to-Market and Cost-to-Market.

Key Competencies

• Established abilities to observe customers‟ supply chain

processes and Re- engineer, Build and Implement customised
supply chain answers.

• Facilities are no longer warehouses however big, modern

generation-enabled Distribution Centres (DCs).

7• 68These DCs are Multi-person/ Shared consumer/ Single

person. a• nswers / solution‟s,

LOGISTICS

Integrated, IT enabled and time-definite motion offerings catering to First Mile,

26
Long Haul, Intermediate and Last Mile transport across India.

27
Key Competencies

• Provide time exact pan India reach thru Hub and Spoke Model,
protecting 12000 pin-codes.

• Enable reduction in cost and time for clients through Network

layout, Route Planning, Load optimisation and Vehicle re-
engineering.

• Use of Infra first-class practices which encompass forklifts and

pallets at Hubs and Branches and dedicated fleet of
containerised motors.

• Deployment of GPS-enabled fleet for on line car degree and

shipment degree tracking in real time for well timed and pro-
active decision making.

• Transparency in operations by using providing customers with give up-to-quit,

on line visibility of each cargo in real time thru the Transport
Management (TMS) portal right from pick-as much as in-transit to
shipping to e-PODs and
e-bills.

Figure 1.3 Logistics

28
FSC Cold Chain presents incorporated IT enabled offerings with accurate
control and control of temperature and upkeep of excellent of product.

• Proven know-how in answers layout, network design and

course making plans.

• Employed Best-in-class Infra, Technology, Automation and Processes.

• Storage vicinity ranging from - 30 to + 25 degrees Celsius.

• Pan India number one and secondary movement through owned

GPS enabled reefer motors.

E-Commerce Logistics

FSC gives IT enabled and give up-to-end supply chain services to

companies having on line presence.

Key Competencies

• Shared / Single User IT-enabled fulfilment centres throughout India.

• World class integrated technology for on line visibility.

• Pick-up capabilities throughout India.

• Dedicated fleet of automobiles providing line haul and

ultimate mile logistics across 12000 pin codes in India.

• Accurate stock management from receipt to shipping across

save, move and fulfilment.

• Reverse Logistics.

• Proven information in sectors like Food and Beverages, Lifestyle,

Consumer Electronics and Hi-tech, Home and Furniture,
Healthcare and so forth.

29
 1.2.3 Vision, Mission

Vision - To be the most sought after supply chain employer in India with the
most important market capitalization.

Mission- Increasing the sales and profitability of our customers with the
aid of partnering and co-creating innovative supply chain solutions with
our understanding and know-how in answer design, era, tactics,
infrastructure and structures throughout the Indian landscape.

1.2.4 Workflow Model

Workflow is involved with the automation of methods in which

documents, facts or obligations are passed between individuals in
keeping with a described set of policies to gain, or make
contributions to, an basic business aim. Workflow Management
System (WfMS) is a gadget that absolutely defines, manages, and
executes workflows via the execution of software whose order of
execution is driven by way of a laptop representation of the workflow
common sense. The fundamental feature of a WfMS is to provide
procedural automation of a commercial enterprise method, via dealing
with of the collection of labour activities and the invoking of suitable
human or assets associated with the numerous interest steps. The
benefits of workflow are promoted by means of the Workflow
Management Coalition (WfMC) as follows:
• Improved performance via the elimination of many pointless steps;

• Better technique control thru the standardizing of running methods and

the supply of an audit path;

• Improved customer service through extra predictability inside the

degrees of reaction to clients;

• Greater flexibility of software program control over tactics allowing

redecorate whilst enterprise wishes alternate;

• Improved tactics, due to the fact focusing on methods results in their

streamlining
and simplification.
25
WORK FLOW AT FUTURE SUPPLY CHAIN
MODEL
SOLUTIONS LTD

Figure 1.4 inbound process

26
Figure 1.5 outbound process

Figure 1.6 RTV Process

27
Figure 1.7 Return Stocks Process

1.2.5 PRODUCT / SERVICE PROFILE

•FMCG

India‟s FMCG industry is expected to develop at 12 in keeping with

cent in 2016, reaching the sales discern of US$ forty nine billion. The
FMCG industry has complex and wide distribution networks and is seeing
severe opposition and an exponential boom in SKUs. FSC has been
imparting demand pushed, responsive, bendy and innovative deliver
chain offerings to most primary FMCG businesses.

• Food and Beverages

The excessive-quantity, transaction-extensive nature of food and

beverage deliver chain presents significant demanding situations. The
complexity for perishable meals deliver chain arises out of the confined
lifetime and the deteriorating exceptional of perishable foods.
Temperature is the maximum vital component in prolonging or

28
maintaining the shelf existence of perishables. Proper manage and
control of temperature is critical.

29
• Lifestyle

Fashion and Accessories brands normally have seasonal price,

multiplicity of SKUs main to SKU proliferations, excessive variability
and low predictability of call for and high impulse buying. Lead
instances, accuracy, availability and reliability consequently are
parameters, which expect essential significance. Fashion and
Accessories deliver chain needs in an effort to handle huge height
volumes while achieving close to complete fill- costs and making sure
dispatch accuracies of one hundred% to minimise obsolescence and
markdowns.

• Electronic and Hi-Tech

Consumer Electronics and Hi-Tech Supply Chain enterprise is the most

dynamic, rapid paced and modern these days with categories being
re-invented and new merchandise being launched constantly. The
tempo of promotional events and advertising sports are similarly adding
to deliver chain complexities. To achieve this kind of state of affairs, lean
and responsive supply chain talents need to be constructed in with a
focal point on customer service for Last Mile Fulfilment and Direct-
to-Consumer transport.

• Automotive and Engineering

India has been one of the quickest growing Automotive marketplace within
the world and with the Make in India application, India is set to end up
one of the main hubs of producing interest within the global. FSC has
established skills to have a look at customer‟s contemporary deliver
chain approaches and Re-engineer, Build and Implement customised
Supply Chain answers for Engineering and Automotive Parts and
Components Industry in collaboration with the patron. FSC as a
supply chain accomplice is responsive, bendy and exceedingly
proactive, with the capacity to
carrier Intermediate and Last Mile.

• Home and Furniture

30
Home and Furniture Industry is extraordinarily call for driven coupled
with high obsolescence. The products also are high price in addition to
harm-inclined. To succeed in such a situation, lean and responsive supply
chain abilties with the proper

31
storage and managing Infrastructure needs to be built in. It also
calls for purchaser servic focus for Last Mile Fulfilment and Direct-to-
Consumer shipping.

• Healthcare

Pharmaceutical and Healthcare, like with another industry, has its

peculiarities that
require specialised packages to hold products transferring via the
supply chain effectively and shipped to the intended locations on
time. FSC knows that product sensitivity and on time delivery are vital
aspects; the order needs to be accurate, as there's no margin for mistakes
inside the distribution of prescription drugs. FSC has the capability to
deal with both ambient and bloodless chain supply chain
requirements. FSC deliver chain offerings are IT enabled and offer on-
line visibility of inventory throughout the deliver chain nodes.

• E-Commerce

E-Commerce has emerged as India‟s quickest developing region and is

springing new surprises every day. The growth is being visible in all
categories with Lifestyle and Electronics and Hi-Tech merchandise
emerging as the most bought on line. Intense opposition and huge top
volumes all through sale days requires an e-commerce deliver chain
that is agile and scalable.

1.2.6 Ownership pattern

CEO of Future Supply Chain Solutions Ltd is Sheshadri P

V Managing Director at Future Supply Chain Limited Mayur

Toshniwal. The Retail and Supply Chain Professional is

Swapnil Laghate and Seasoned operations expert is

Jitender Mohan Lal

Ownership –

We take entire obligation and possession of our objectives and results and

32
ensure sustainable performance for ourselves in addition to the
organization.

33
Customer Centricity –

Customers are on the centre of everything we do. They are the purpose for
our life. We get ourselves inside the clients‟ shoes all of the time and
consider their gain.

Team Work and Orchestration –

Supply Chain success is the end result of teamwork and no longer person
glory. When all of us paintings collectively with teamwork all of us win
together.
Innovation –
We permit non-stop innovation in our operations to lessen Time-to-Market
and Cost- to-Market for permitting boom in profitability for our clients in
addition to our organization.

Passion –
We agree with that running with positivity and unwavering energy and
conviction each day, will bring about efficaciously achieving our goals.

Integrity –

We work with integrity and keep doing what's proper even in the most
hard conditions. Integrity of mind and actions is paramount.

LEADERSHIP

FSC's leaders deliver a long time of numerous revel in and a records

of success. Combining commercial enterprise acumen with tech-
savvy talent, those executives have guided FSC's boom as India's
truely incorporated cease-to-cease deliver chain and logistics
participant.

FSC ADVANTAGE

• Infrastructure

• Technology and Automation

• Systems, Processes and People

34
• Value Added Services

35
 • Well-designed transport hubs and branches throughout India.

• Equipped with MHEs consisting of fork-lifts and pallets to save you damages.

1.2.7 ACHIEVEMENTS/AWARDS

“ 2015: Best 3PL Solutions Award”

Indian Chamber of Commerce

“2014:Fastest Growing Indian Company Excellence

Award” 6th International Achievers Summit and

Awards, Bangkok

“Supply Chain Service Provider of the Year- Hi”

4th Asia Manufacturing Supply Chain Awards.

“Use of Technology for Corporate Excellence”

Corporate Excellence Awards by World CSR Congress.

“Business Leadership Award”

International Achievers Conference

“Ethical Company in Transportation and Logistics”

India‟s most Ethical Companies Awards by World CSR Congress

“Outstanding Procurement Solution Provider”

CPO Forum and Awards

“Supply Chain Service Provider of the Year- Hi”

4th Asia Manufacturing Supply Chain Awards

“Effective Retail through Supply Chain”

Asia Retail Congress

“Supply Chain Service Provider of the Year- FMCG”

4th Asia Manufacturing Supply Chain Awards

“Best FMCG 3PL Company of the Year”

Express, Logistics and Supply Chain Conclave

“Best Retail 3PL Company of the Year”

3
2
 Express, Logistics and Supply Chain Conclave

“2013: Effective Retail through Supply Chain”

World Brand Congress, Singapore

“2012: Best FMCG 3PL Company of the Year”

Express, Logistics and Supply Chain Conclave

“Masterbrand Award”

“Retail Supply Chain Excellence Award”

Express, Logistics and Supply Chain Conclave

“Operational Excellence in Warehousing”

3rd Asia Manufacturing Supply Chain Awards

“Industrial and Retail Warehousing”

CII- Supply Chain and Logistics Excellence Awards

“Food Supply Chain Company of the Year”

KPMG-SCLC

1.2.8 Future growth and potentialities:-

The logistics companies are transferring from a traditional setup to the

mixing of IT and technology to their operations to reduce the charges
incurred as well as to meet the carrier demands. The growth of the
Indian logistics zone relies upon upon its soft infrastructure like
training, training and coverage framework as lots because the tough
infrastructure.

To aid India‟s speedy paced economy boom of logistics enterprise

could be very critical. It is expected that the Indian logistics enterprise
will continue to expose strong increase of 10-15% yearly, leading the
pace of boom of the economy at big.

With the implementation of GST, the logistics businesses, which are presently
compelled to set up many small warehouses throughout multiple cities
can installation
only a few, huge warehouses area clever and might follow the hub-and-
spoke model for freight motion from the warehouses to the exceptional
3
3
manufacturing flora, wholesale stores, shops and the various POS. This
increase is sponsored with the aid

3
3
of the boom inside the e-commerce zone and expansionary policies of
the FMCG companies.

This has accelerated the carrier geography of the logistics corporations

however in addition they need to meet the needs of brief delivery and
tight provider degree agreements. The industry has moved from being
only a provider to the placement which provides give up to give up
supply chain answers to their clients. Thus, all this has paved the way
for similarly growth of Logistics and Warehousing enterprise
within the coming years.

SWOT ANALYSIS

One of the maximum particular packages of the SWOT (Strength

Weaknesses Opportunities and Threats) analysis is to apply it to
analyse the effectiveness of a employer‟s supply chain. The method
is to check whether or not the supply chain nicely addresses the
enterprise‟s brief-time period, time-touchy shipping requirements,
whilst also addressing its lengthy-term fee goals. Since the reason of
deliver chain control is to make certain timely delivery of components, raw
substances and completed items, it makes sense to apply the SWOT
analysis to intensify the positives and cope with the negatives within
the organization's supply chain.

Ultimately, the SWOT analysis will answer questions consisting of:

Does the business enterprise‟s supply chain maximize the employer‟s
shopping electricity? Does it well manage fees and allocate assets to
correctly use the organization's
economies of scale?

STRENGTHS

The first-class run supply chains are constructed on matching the business

enterprise‟s
inventory control practices with its commercial enterprise model so
is with Future Supply Chain. For example, in an enterprise wherein
patron demand is high, linear and constant, corporations require an
extremely bendy deliver chain, one where providers are able to
turning around elements and substances without delay. In
this
portion of the analysis, awareness on the inherent strengths of your
organisation‟s 34
deliver chain. For Future Supply Chain, it might consist of its buying power,
its energy in negotiation, its ability to pay companies on time, and any extra
volumes it brings to the desk.

COMPANY STRENGTHS
□ Future Supply Chain gives Qualitative and Quantitative service in
Bangalore due to which its Inventory Turnover rate has multiplied.
□ Series of Acquisition : In order to develop to grow to be the biggest logistics
in India,
Future Supply Chain were involved in greater than forty logistics
manufacturers from diverse part of the India.
□ Wide Network: Future Supply Chain is presently the largest logistics carrier
community in Bangalore with operations in greater than 50 regions and
over 22,000 employees, the organization has located themselves as an
included logistics carrier company considering that they work across a
couple of industries presenting give up to quit logistics offerings.
□ End to quit logistics services: Future Supply Chain offer end to
cease logistic offerings through road. Some in their offerings consist
of supply chain control, transportation, and warehousing, venture
logistics, logistics for occasions and
exhibition.
□ Future Supply Chain assures Quick Delivery and Safety of products,
which facilitates every person to utilize their services every time. Future
Supply Chain is one of the most efficient, reliable, and depended on most
of the customers.

WEAKNESSES

A organisation‟s weaknesses inside its supply chain aren‟t tough to

identify. Most agencies have a reasonably smooth time identifying what
desires to be addressed.
When searching at a organisation‟s weaknesses, make sure you‟ve first addressed that
aforementioned query as to whether or not the company has matched its stock
approach to its enterprise version. Most of the weaknesses are linked

35
to jogging the incorrect deliver chain method. In different times,
weaknesses are widely wide-spread while agencies lack the purchasing
electricity to power down fees. Still, from time to

36
time companies don‟t capitalize on their purchase volumes and as a
substitute, fragment those volumes with negative order making plans.

COMPANY WEAKNESSES
Not
□ always the use of shopping
□ strength Late deliveries
Poor credit score and past due bills
□
Service issues and Quality issues
□ History of faulty purchases
Tight credit score systems pricing
□

□
OPPORTUNITIES

Think of opportunities that can assist improve the employer‟s supply chain.
These can relate to v new vendors getting into the market, an
extension of credit terms, or an growth in present credit score limits.
Some agencies use their delivered volumes from new commercial enterprise
on the way to lower charges and enact new techniques. In essence, the
additional volumes offer the impetus to move ahead with new price
discount projects. The recognition ought to be on figuring out
opportunities to lessen the employer‟s value shape and improve
turnaround time on incoming components and materials.

COMPANY OPPORTUNITIES

Increase
□ in warehouse area
□ New inventory manage software
program Improved garage and coping

with practices
□
Larger volumes and economies of scales due to newly awarded purchaser
□ settlement New players and income strategies: They won't
had been open to protecting inventory inside the past, however

37
they are now
□ Willingness to enhance upon service, nice and delivery

38
 THREATS

The threats part of the SWOT evaluation need to consciousness at the

present day and future threats to the organization‟s deliver chain. This
analysis have to focus on any choices made by using vendors that
could pose issues to the organisation‟s deliver of substances and
elements. In addition, those threats ought to come from the marketplace or
enterprise itself. For example, it‟s not uncommon for corporations to all
at once come upon fee problems and coins glide troubles, genuinely
because of a downturn in the financial system. Not being paid on time
forces agencies to be past due themselves. These are extreme threats
to that agency‟s deliver chain. Proactive organizations make an effort to
touch their companies to right now discuss the issue facing both events.

COMPANY THREATS
Downturn
□ inflicting coins drift problems
□ Customer bankruptcies forcing a chain of overdue bill bills
Inventory damage costly – causing ripple impact with forecasted call for with
□
companies
□ Vendors disposing of product traces affecting supply
□ Possible destiny price increases
Material allocations forcing agencies to buy well in advance
□

THE END RESULT:

The attributes of the organisation and the seller with inventory control
strategies. Now, the focus is on accentuating the organisation‟s
strengths, its weaknesses, capitalizing on opportunities and making plans
for destiny threats. For example, if a employer had strong price habits, then
it could use it to comfy a better credit limit and extension of phrases with
the seller.

39
 Chapter 2

Conceptual background and Literature review

2.1 Abstracts of the subject and literature review

Logistics coordination is organization of limit and advancement in the

stock plus information. Extraordinary logistics slashes costs, upgrades
customer advantage and speeds work. Coordinations in like manner
incorporates the arranged organization of material and data stream all
through your association. Production network organize oversees
comparative issues all through the attach from your sources to your
customers. Its objective is rearranging the stock system to control add up
to cost, upgrade add up to quality, improve client administration, and
augmentation benefit.

Logistics administration system

For the most part, a logisticssystem includes an assortment of

segments: corporate head office, retail locations, distribution centres
(DCs), suppliers, manufacturers, wholesalers, transporters, systems,
data specialist co-ops, insurers and bankers. A tremendous general
merchandiser with topographically scattered DCs and retail outlets may
require a dedicated satellite system. For example, Wal Mart's use
correspondences has been a crucial factor cutting-edge its
accomplishment in passing on items towards the provisions. The
POS depots in respectively store are related with a little scale or littler
than ordinary PC. The store screen is then connected with a satellite
framework plus be gotten to explicitly by the company unified PC. As
needs be, buy requests can be transmitted definitely from the
concentrated server to the PCs of the sellers.

Relating logistics with inventory chain administration

Inventory network arrange administration is tied in with getting a smooth

and viable spill out of crude material to finished merchandise in client's
grasp. It is a thought, which is logically supplanting conventional
partitioned administration approaches to manage buying, putting away
and moving products. Dealing with those stocks implied purchasing
enough merchandise sufficiently far ahead of time to guarantee
38
that long, relentless generation runs were only occasionally
endangered by deficiencies of segments. Harder competition brought
smaller thing life cycles and made that approach continuously
exorbitant. Store chain administration joins between huge business,
multi-viable techniques that target everything from the supplier's
inbound load to the end purchaser. LM is more sensible, practical part
of the stock system where items are transported into an office,
authentically set away, dealt with and transported out.

The advancement and central purposes of logistics administration, challenges

organizations have inside these central focuses and the prescribed
procedures to
accomplish upgraded logistics, which prompts prevalent customer profits.

Get Assistance from a 3PL:

A 3PL is an awesome asset to cause offer some incentive to your

client. 3PLs have inside and out industry information and innovation fit
for seeing wasteful aspects in the supply network. Most 3PLs have their
own restrictive TMS with itemized announcing capacities. A 3PL can
likewise contact a client if the conveyance will be late, clarify why,
and give a refreshed, inexact time of conveyance keeping in mind
the end goal to enhance client benefit. Above all, a 3PL can work with a
bearer who has had poor past execution. 3PLs have imply industry
information and, contingent upon the 3PL, offer bearer instructing for
any wellbeing or execution issues. Benefit notices, share value
weights, mergers, rearrangements, movements, transfers, agonizing
cutbacks and incredible geopolitical vulnerabilities can clear away even
the most thorough Logistics procedures - and that is regardless of
exceptional administration over numerous years. These are
outstandingly troublesome circumstances, critical to associate also
cargo wanting for official. It is simple of dismiss master plan in the
race to cut foundation cost and preserve money.

Logistics are inescapable later on and basically the administration

arrangement additionally has a critical part later on of world. For the most
part, the examination highlighted along all parts of administration in
coordination also cargo territories. (cross docking, warehousing, system
configuration, and value including, logistics incorporate transportation).
39
2.2 Literature Reviews

1. The incorporated logistics administration framework: A

structure and contextual analysis

Author(s): HuanNeng Chiu

The analyst HuanNeng Chiu presents this structure for scattering

associations to set up and improve their logistics systems continually.
Starting late, much thought has been given to robotization in
administration, the use of new data innovation and coordination of
inventory network arrange. These areas which can grow logistics
productivity and outfit customers with high state benefit. The examination
of each territory is progressed with Taiwanese organization rehearse
system.

2. 3PL practices: An Indian point of view

Author(s): Sahay, Ramneesh Mohan

An entire review on 3PL applicability in India and to set up the

effect of use of outsider logistics benefits on business comes about.
Starts by investigating plus examinations did on 3PL practices and
working up an exploration system. The factors to the examination
system portray the association particular highlights for instance, the level
of usage of 3PL administration, the reasons behind outsourcing and the
impact of utilization of 3PL administration. Yield limit of upcoming
use.

3. Issues in inventory network costing

Author(s): Bernard J lalonde, Terrance L Pohlen

Combination of the production network offers numerous chances to

enhance client benefit and dispense with superfluous expenses. Supply
chain costing gives a way to deal with estimating the cost of exercises
crossing the whole channel. Having the ability to enhance client esteem
while focusing on open doors for cost lessening opens new outskirts
for production network administration.

40
4. Emerging global coordinations systems: Implications
for Transport frameworks and Policies

Author(s): L.A. Tavasszy, C.J Ruijgrok, M.J.P.M. Thissen

Coordinations binds ceaselessly altering to support logically overall

advancements. These examples impact in that change of advancement
with the improvement of wellbeing in different world zones in different
ways. The above titled paper drafts an investigation inspiration that will
upgrade appreciation of relationships amongst trade, coordinations,
transport, and common change at an overall gauge.

5. Implications for Transport frameworks by developing

international logistics networks

Author(s): Zhaojian Liu, Guangqi Sun, Qing

The latest period we have understood a steady advancement in overall

trade along the worldwide transport. This paper will upgrade our
cognizance with the relationships between exchange, coordinations,
transport and local progression at a worldwide scale. Our significant
starting stage is that the necessity for huge capable transportation lus
complex logistics coordinations shapes.

6. Factors affecting logistics cost and administration quality: A

review inside the Indian steel segment

Author(s): N Jena

The inspiration driving this paper to fathom piece of fiscal plus social
factors affecting the logistics rate for the Indian steel zone and its
relationship of the organization value. A sorted out survey think about
is used for the data collection in this examination. The survey included
assorted parts of coordinations cost on inbound and outbound
coordinations, and organization quality. This examination perceived
distinctive basic segments of logistics coordinations cost for Indian
steel division and watched its relationship with transportation cost,
warehousing cost and
41
administrative cost. The disclosures of this examination
demonstrated positive association between logistics coordinations
cost and organization quality.

7. Key achievement factors and their execution

suggestions in the Indian outsider logistics coordinations
(3PL) industry

Author(s): S Mothilal, Angappa Gunasekaran, S.P. Nachiappan and Jayanth Jayaram

This paper uses the surviving written work to perceive the key
accomplishment influences are connected with execution in the Indian
pariah coordinations expert centers (3PL) region. To furthermore
unravel the cases of these results, a plausibility examination of these
associations as demonstrated by firm size was in like manner
coordinated. Relationship with 3PLs was critical free of firm size. Our
revelations add to academic speculation and authoritative practice by
offering setting specific suggestions on the support of specific key
accomplishment factors in light of their potential effect on operational
and fiscal execution in the Indian 3PL industry.

8. Determinants of client joining forces conduct in

coordinations outsourcing connections: a relationship
showcasing viewpoint

Author- Rossiter Hofer, Adriana

Counsel - Dresner, Martin E

Growing comfortable associations with third logistics providers (3PLs)

has been recognized in the writing as a valuable methodology for
3PLs and client firms. It has been demonstrated that clients implanted
in cosy associations with 3PLs accomplish more elevated amounts of
operational and money related execution.
Specifically, prove is discovered that client particular qualities, for
example, a client relationship promoting introduction and related
knowledge with 3PL banding together, positively affect a client joining
42
forces conduct, well outside the impact of between authoritative
environments, as pushed in conventional behaviouralprototypes.

43
9. Recent advancements in the act of supply network
administration and coordinations in India. Author(s):
Parkan; Dubey, Rameshwar

Indian assembling and administration ventures are at a vital

crossroads of fast headway and blast, which is required to take the
nation to the following level of worldwide intensity. Supply chain
management degrees to the expansion alsovolume of crude materials,
work-in method stock plus completestock through point of inception to
point of consumption. SCM gives a differing payback to a business
and utilizes the arranging especially in most ideal utilization of time
and space. An inventory network is a structure of association,
gathering of individuals, innovation, activities, data and assets engaged
with movement of a stock, items and administrations from a provider to
the end client.

10. Handling 3PL relationships

Creator(s): B.S. Sahay, Ramneesh Mohan

Most of the organizations refer to big noteworthy adaptableness,

working proficiency, enhanced shopperprofit, better-quality production
web implementation also better limelight on their centregroups as a
major aspect advantages of drawing in the directions with outsider
logistics suppliers. In spite of the unlimited points of interest of
outsider logistics and store network exercises, a great deal of connections
either come up short or are broken down. Study discoveries demonstrate
that huge- inclusions of 3PL connections, prompting shared
associations, will positively affect expanded utilization of 3PL
administrations.

11. Emerging Logistics Policies: Proposals for the ThenPeriod

Creator(s): Bernard J. La Londe

Looks, inside and out, at corporate logistics system, especially as to

the USA. Talks about procedure alluding to a general idea of tasks
directing all exercises towards an extreme objective – worldwide
instead of nearby. Orders some real American organizations also their
dispositions also think about the arrangements and results. Demonstrations
inventory network administration plus process duration pressure to
supplement logistics methodologies for dynamic US firms.
43
12. The Role of Transportation in Logistics Chain

Author(s): Yung-Yu TSENG

The assignment of shipping chooses the viability of moving things. The

progress in techniques and organization models improves the moving
weight, transport speed, advantage quality, movement costs, the
utilization of workplaces and imperativeness saving. Transportation
takes a fundamental part in the control of computed. Surveying the
current condition, a strong structure needs an unmistakable packaging
of coordinations and a proper transport realizes and frameworks to
interface the making strategies. The objective of the broadside is to
describe the piece of moving for reference of additional variation. The
inspection
endeavored to help coordinations chiefs, researchers and transportation
coordinators to portray and value the principal points of view also its
distinctive applications and the associations among coordination‟s
and transportation.

13. Third party logistics: A literature

Author(s): Konstantinos Selviaridis and Martin Spring

The proposed 3PL research characterization structure depends on an

extensive writing survey, which focuses on peer-checked on diary
papers distributed inside the period 19902005. The audit uncovers that
3PL research is observational engaging in nature and that it by and
large does not have a hypothetical
establishment. It proposes that concentration ought to be coordinated
towards more standardizing, hypothesis driven and subjective strategy
based investigations. It basically furnishes the two scholastics and
professionals with a calculated guide of existing 3PL research and
furthermore calls attention to open doors for future research.

44
14. From a writing audit to a theoretical structure for
economical production network administration

Creator - Seuring A, Muller B

Scholarly and corporate enthusiasm for practical inventory network

administration has risen impressively as of late. To build up the area
further, motivation behind this is double. In the initial place, it
suggestions a writing survey happening supportable inventory network
administration considering documents distributed. It provides an applied
system to outline examination in that case involving three sections. The
two specialists in organizations and scholastics may discover the
audit valuable, as it plots significant track to study in the area.
Supplementary, it examines particular highlights maintainable
inventory chains and in addition constraints of existing examination;
this ought to fortify further research.

15. Marketing Logistics

Creator(s): RyszardBarcik and Marcin Jakubiec

In the paper creators indicated genuine point concerning

association amongst showcasing and logistics and their circles. The
paper is partitioned into four primary sections which include: great's
appropriation and showcasing instruments, logistics and advertising,
promoting logistics and strategic advertising administration.
Showcasing couldn't exist without logistics and logistics couldn't exist
without advertising – this principle point creators endeavoured to enhance
in following papers. All positive and negative variables of connection
amongst advertising and logistics were appeared. This connection
made current administration – calculated promoting administration.
Showcasing couldn't exist without logistics and logistics couldn't exist
without advertising – this principle
point creators endeavoured to enhance in following papers.

45
Chapter 03

RESEA
RH
3.1 Statement of DESIG
the problem:
N

“Growth of Logistics management and evolution of new concepts leading to

rise in price”.

As organizations proceed to produce also source things from abroad,

regulatory costs rest a best need for those engaged with universal
exchange. Expanded cost because of extension of logistics
management at Future supply chain'. One key
factor that ought to be observed all the more intently is logistics
coordinations. which covers all exercises identifying with the
acquisition, transport, transhipment and capacity of merchandise.The
requisite for the examination was to evaluate the adequacy of logistics
administration in the Future supply chain. The association likewise
needs applicable information with reference to how it can enhance its
administration arrangements keeping in mind the end goal to increase
future piece of the pie.

3.2 Need for the study

Logistics coordination is a piece of production network administration;

it designs, executes and controls the stream and capacity of merchandise
and ventures keeping in mind the end goal to meet client's
prerequisites. Additionally, to join forces with clients and turn out to be
more coordinated into the production network process, the logistics
administration has made the subordinate need to find the clients. It is
unavoidable and basically the administration approach likewise has a
vital part later on of world. This generalization at that point blurred as
huge, best in class offices started to grow in more provincial
territories on the edges of transportation and populace centres. The
World began starting to see such offices appearing in even less
"conventional" territories. Present day distribution centres now is

4
6
situated in painstakingly shaped modern stops that is growing so
quick in these exposed
spaces-frequently off the beaten path spaces.

They centre around key destinations, for example, executing data

advances, organizing compelling administration forms, coordinating
administrations and

4
6
innovations internationally, and conveying complete arrangements that
make an incentive to clients also to their inventory chains. This
essential of joining forces with clients plus turn out to be more
incorporated into their inventory network forms has made the
auxiliary need to find near these clients.

That be present to state the requirement simple access to movingcentres

also diverse methods of transference will not keep on being essential.
Be that as it may, the above move in business methodology,
alongside the advances in innovation and upgraded correspondence,
has opened the entryway for Logistics offices to work easily in a
bunch of areas.

3.3 Objectives of Study:

3.3.1 Primary objectives

□
To Comprehend the logistics administration framework at Future supply chain
□
To gain knowledge on logistics industry

3.3.2 Secondary objectives

□
To comprehend the efficacy of logistics administration framework
□
To know the different perspectives engaged with Logistics administration
□
To know the CRM at Future supply chain
□
To perceive about the general administration and association of Future supply
chain

3.4 Scope of the Study

The study is selected to establish the effectiveness and feasibility

process of logistics management in the organization, it helps the
company to learn the process involved and taken necessary changes if
needed. It provides effective information to fill the gaps in the logistics
management to have a better and the smooth control over the
4
7
logistics, therefore is great scope in this field as it can help the organization.

4
7
□ To understand the efficiency of logistics administration frame work
□ To analyze the all all types of logistics problems of the organization
□ To understand and examine the process of logistics
□ To understand the importance of the organization hoe it delivers
products and services to its customers
□ To analyze the speed and reliability in the distribution of producgts.

3.5 Research Methodology

Research implies look for learning. It goes for finding reality. It is the
scan for information through goal and orderly strategy for discover
answer for issues. Consequently, explore is a procedure of efficient and
inside and out examination or pursuit of a specific point, subject or
territory of examination supported by gathering, calculation,
introduction and translation of important information. An examination
finding may offer ascent to new issues which may require additionally
look into. So an exploration prompts another examination.

Objective of research

The fundamental target is to discover the viability of strategic

administration and furthermore to discover how the representatives do
their function in Future supply chain.

Research Methodology

Research technique is a strategy that can be utilized to take care of the

examination issue. It gives different advances that can be embraced by the
specialist in concentrate his examination issues. It incorporates the
exploration as well as thinks about the rationale behind those strategies.
Research approach manages the destinations of an examination think
about, the technique for characterizing the exploration issue, the sort of
theory detailed, the kind of information gathered, strategies utilized for
gathering the and breaking down the information and so on. This sort
of demand incorporates a great deal of time, money and Energy.
Remembering the ultimate objective to find the reasonability of logistics
organization in Future supply chain, we need to take the data's just from
the representatives of Logistics division.
48
So I think survey enquiry will be the most fitting technique for finding an
answer for my examination issue. In this way, I utilized evaluation
request for the investigation, as I am occupied with getting a
reasonable technique to discover reality. Logistics division in
Future supply chain Comprises of 100 workers. So I took the
feelings of the considerable number of workers in this office with
the
assistance of a poll. Along these lines I can unmistakably express that
the adequacy of Logistics administration in Future supply chain is
astounding or not.

Means of Data Pool

Essential (First hand or Primary) Information: The significant instrument

utilized was meet with strategic administrator, chief and a survey was
produced centring different perspective.

Auxiliary (Secondary) Information: Different books of Logistics

Administration for writing reference, Web-based interfaces, Sites of the
firm, Organization transporting and warehousing manual.

Questionnaire Technique

This is an imperative and extremely prominent technique for

information accumulation. This is embraced by people, associations
and Government. In this strategy a poll is arranged and sent to
respondents. The poll when sent to the respondents, a demand is
made that the inquiries ought to be addressed and returned. The
achievement of this technique to a great extent relies upon the correct
drafting of inquiries. Drafting survey required a lot of aptitude and
experience.

Development of Survey

Following advances are followed in building a poll.

1.Explaining the model and determining the factors to be estimated.

2.Framing of a survey

• Form of a survey

• Question grouping

• Question plan and wording

49
3.Pilot survey or Pre-testing

4.Strategies for managing questionnaire

Forms of Analysis

a) Descriptive Analysis

Descriptive or elucidating investigation is generally the research of

distributions of variables. The factors are related with the attributes of
things under the study. In such examination, there is the study of one
variable, two factors or in excess of two factors, yet to a great extent
of one variable.

b) Inferential Investigation

The inferential investigation is about making inductions and

determinations from the discoveries of the study. It empowers us to
settle on choices and reach inferences from considers which could
somehow or another be not plausible, in view of extensive size of the
universe or of high expenses of a registration review.

Statistical tools

1. Percentage Analysis

The motivation behind utilizing proportion or rate is to disentangle the

issue of examination. Rates lessen two appropriations to a typical
base, in this way make
correlation straightforward.
2. Pie Diagrams

A pie table (or a circle diagram) is a round layout parceled into

territories, depicting degree. In a pie chart, the roundabout fragment
length of each division (and hence its point of convergence and
district), is comparing to the sum it addresses. At the point when
edges are estimated with I turn as unit then various
percent is related to a similar number.

50
Sampling technique: Survey method.

The chi-square test is adopted for the most part alludes to Pearson's chi-
square and is otherwise called the chi-square decency of fit test or the
chi-square test for freedom. We utilize this test when we have two all-
out factors and need to decide if there is a critical relationship
between the two factors.

a) Universe – Future supply chain

b)Sample frame - 150

c)Sample size - 100

d)Sampling method: Random sampling method

3.6 Hypothesis

Theory are the proposed suspicion to be demonstrated or opposed by

the examination discoveries. An exploration examine comprises of two
speculation i.e. invalid theory and elective speculation. The theory
being tried is called as invalid speculation and it is assigned as H. The
elective speculation is the contrasting option to invalid theory. Both the
invalid speculation and elective theory is to be chosen
before information accumulation. These theories are being tried by applying
factual devices, similar to Z test, F test and others. The understudy
needs to make legitimate choice of the test. Invalid theory investigations
the contrast between two reactions estimated on the same
measurable unit.
H0: Observed reliance of a 3PL on a customer is negatively related to the
patron‟s connecting behaviour.
H1: Client reliance on a 3PL is positively related to the patron‟s connecting
behaviour.

Particulars No. of Respondents Percentage

Yes 64 64
No 36 36
Total 100 100
51
2
Oi i-Ei) (Oi-
ESiLONi-
oE.i (O
2
Ei)/Ei
1 64 50 14 6 3.92
19
2 36 50 - 96 3.92
14 1
Total 0 7.84
7

Calculated value = 7.84

Degree of freedom @ 5% level of significance

= n-1

= 2-1

=1

Tabulated value is 3.84

We can accept the internal hypothesis i.e. „H1‟

Conclusion

The computed estimation of chi square is 8.22. The table estimation of chi-
square is 3.84, with the level of opportunity at 5% noteworthy level is
since the ascertained esteem is more than the table estimation of the
chi-square. Along these lines, H0 is rejected, with the goal that
watched dependence of a 3PL on a client is certain identified with the
supporter's interfacing conduct.

3.7 Limitations

The fundamental data about the task was given by the organization and a
portion of the investigation was relied upon perception.

I. In this study though the logistics industry as a whole is

considered, but respondents are limited to future supply
chain alone.
II. Questionnaires are prepared focusing future supply chain on.
52
III. Responses that are generated are neither completely genuine nor
fake, its left to one‟s conscience.
IV. Time and availability of employee is another constraint.

V. Complete freedom was given to the candidate while taking the

VI. questionnaire. Report generated are bounded only to future

supply chain India limited.

53
 Chapter 04

Data Analysis and Interpretation

The information gathered through the overview are down on investigate

about the plaintiffs' assumptions around various specifics requested in
review. The data accumulated thru the review is refreshed into table plus
the data is being interpreted. The inquiry form for the overview
contains nineteen questions including choices. The subjects secured
is decisions of working zone, representatives size of every
organisation, cash turning zone in task, benefit region, advantage
offering, definitive adequacy, stock, zone, thing accessibility and
consumer loyalty.

Study of information is exceptionally capable and skilful which ought

to be done just by the researcher himself or under his immediate
supervision. It is through careful study that the hidden features of the
information are uncovered and genuine speculations are made.
Statistical data never represent themselves. Only by methods of
analysing, investigating and interpreting the survey information, their
striking characteristics, between relationship, cause and association are
brought out. Study of information implies basic examination of the
information for understanding the attributes of the object under
examination and for deciding the patterns of relationship among the
factors identifying with it utilizing both quantitative and qualitative
methods.

1.Which are the geographical regions places that future

supply chaincompany caters to?
a) Mumbai
b)Bengaluru
c)Kolkata
d)Chennai
e) Delhi

54
 Table 01
Sl. No. Particulars Output
1 Mumbai 25
2 Bengaluru 25
3 Kolkata 10
4 Chennai 10
5 Delhi 10

Fig. 01

Output

Mumbai Bengaluru Kolkata Chennai Delhi

Interpretation:

From the data obtained it is that Mumbai and Bengaluru share the
equal services from the company with 25 outputs, Kolkata and
Chennai stood next to Delhi achieving 10 points in terms of received
by the Future supply chain.

Inference:

In order to increase the further share around the world, what we can do is to
set up more future supply chainlocation in other geographical areas.

55
This may boost up confidence and competition.

56
2.Do you provide express shipments?

a) Yes

b)No

c)Sometim
es

Table 02
Sl. No. Particulars
Output
1 Yes 72

2 No 20
3 Sometimes
8

Fig. 02

Express
8 Shipments
0
7
0
6
0
5
0
4
0
Yes No Sometime
s
Yes No
Sometimes

Interpretation:

From the above table and pie diagram, it is understood that future
supply chain provides the express shipments. 72 respondents agreed
while 20 said No and 8 respondents told future supply chainprovides
express shipments but only often.

56
 Inference:

From the above report it is understood that on a whole company must

provide orientation and training for the employees in order to know
whereabouts of the firm.

3.Do you use bar code identification on your products?

a) Yes

b)No

c)Sometimes

Table 03
Sl. No. Particulars Output
1 Yes 88
2 No 4
8
3 Sometimes

Fig. 03
Bar code identification

Yes No Sometimes

Interpretation:

From the above pie chart, it is understood that barcode identification

is practised extensively where 88 respondents said yes and 4 said no
and 8 respondents said

57
 only sometimes that future supply chainuses bar code
identification method to minimize the human effort in recording.

Inference:

From the above figure it is understood that the using barcode

minimizes human effort and company must provide orientation and
training for the employees as well as in order to know whereabouts of
the organisation and services.

4.Are there seasonal influences in the order pattern?

a) Yes

b)No

c)Sometimes

Table 04
Sl. No. Particulars Output

1 Yes 65

2 No 15

3 Sometimes 0
2

Fig. 04

Seasonal influences

Yes No Sometimes

58
 Interpretation:

From the above table and pie chart, it is recognised that 65 respondents
replied with a Yes and 15 No, in addition to 20 Sometimes were
recorded in respect to the
seasonal influences in order pattern. That means there‟s a significant
seasonal influence in the order pattern.

Inference:

The reason for such variation for product purchasing behaviour may be
seasonal influence, which is a usual. To avoid this, company must
provide discounts and benefits, increase customer engagement
during low sales.

5.Do you think evolution of new concepts of logistics leading

to rise in cost?
a) Agree
b)Disagre

Table 05
Particulars Output
Sl.

No.
1 Agree 82
2
Disagree 18

Fig. 05
Evolution of new
concepts of logistics
leading to rise in cost

Yes No

59
Interpretation:

From the above table and pie chart, it is told that the evolution of new
concepts of logistics leading to rise in cost. 82 respondents have agreed
and 18 have disagreed that implies that the evolution of new concepts
definitely gives rise to the increase in cost.

Inference:

Logistics have different concepts and notions which are perceived,

understood on different note. Logistics is also affected by various
marketing aspects.

6.Is marketing logistics linked to logistics management system?

a) Agree

b)Disagree

Table 06
Sl. No. Particulars Output
1 Yes 90

2 No 10

Fig. 06

Marketing logistics linked to

logistics management system

Yes No

6
0
 Interpretation:

From the above pie chart and table 6, it is recognised that

marketing logistics is directly linked to logistics management system also
90% respondents too agreed to the fact.

Inference:

From the above interpretation it is known to us that the marketing logistics

is linked to logistics management system and the various aspects
involved in it from the scratch.

7.What do you opine on enrichment of logistics management? Is that a

a) Boon

b)Bane

Table 07
Sl. No. Particulars Output

1 Boon 70

2 Bane 30

Fig. 07

Enrichment of Logistics
management

Boon Bane

61
Interpretation:

From the above pie chart, we know enrichment of logistics management is

a boon for which 70% of respondents agreed positively and 30%
disagreed.

Inference:

Respondents who are also employees always believed that enrichment of

logistics management is a boon. Logistics management affect the firm
to achieve the organisational objectives.

8.How often is logistics reviewed critically at your company?

a) Daily

b)Weekly

Table 08
Sl. No. Particulars Output

1 Daily 14

2 Weekly 86

62
 Fig. 08

Logistics
10 review
0

80

60

40

20

Dail Weekl
y y
Daily

Interpretation:

From the above pie diagram and table as well, it is recognised that
logistics review are performed critically at a company on weekly
basis mainly rather than daily basis. It was recorded 86 respondents
out 100 vouched for weekly and 14 respondents for daily.

Inference:

From the interpretation and above table it is observed that the

organisation does its logistics review weekly. Because logistics review
process being time consuming and tedious process it cannot be
performed daily.

9.Which is the logistics service that your company offers the best? (Eligible
to choose only one option)

a) Express transport
b)Overland transport
c)Air transport
d)Inventory
e) Other Value adding services if any

63
 Table 09

Sl. No.articulars
P Output
1 Expres
s transport 26
2 Overla
nd transport 14
3 Air tra
nsport 18
4 Invent
ory 22
5 Other Value adding services if any 10

Logistics
4 service
0

3
0

2
0

0 1 2 3 4 5 6

Expres Inventery Overland Air transport Other value adding

services

Interpretation:

From the above figure it is clear that Future Supply Chain is the best at
delivering services through express. Next comes land and then air,
followed by Inventory and other services.

Inference:

From the above table we get to know that express transport is preferred
being high priced because of fast delivery. Then is the air because of
its heavy carriage facility. It is understood that is the logistics service
that the company offer is the best.

6
4
10. Which partition of logistical movement earns the extreme
percentage of scale
ate them on profit?ofR10
a Air transport
) ) Ocean
b Overland transport
c) Express transport
) Inventory
d Other Value adding services if any
e
)
f)

Table 10
Sl. Particulars Rating
No. s
1 Air transport 9
2 Ocean 8
3 Overland 8
4 Express 9
5 Inventory 9
6 Other value adding services 9

6
5
 Fig. 10

Ratings

Air transport Ocean

Overland transport Express transport
Inventory Other value adding services

Interpretation:

From the above figure it is observed and recorded the data. Air transport is
rated 9 out of 10, Ocean transport is rated 8 out of 10. Overland
transport is rated 8, Express transport and inventory are rated 9 out
of 10.

Inference:

From above data air transport is great by receiving great ratings, even
the Inland and ocean, express transport provides. It is understood that
is the logistics service that the company offer is the best. Ratings are
rated on source of data obtained from the respondents. Data is
calculated on the average.

11. On scale of 1 - 5 exactly how essential is logistics‟ quality for future

supply chain company?
Least important Less important Indifferent Important Most
importa
nt
54321
66
a) Least important b)

Less important

c)Indifferent

d)Important

e) Most important

Table 11
Sl. No. Particulars Ratings

1 Least Important 0

2 Less important 0

3 Indifferent 2

4 Important 8

5 Most Important 90

Fig. 11

Ratings

Least Important Less Important Indifferent Important Most

Important

67
Interpretation:

From the above pie diagram, it is clearly understood the quality of

logistics for a company as it is what decides the fate of company. 90% of
respondents said quality plays major role, 8 respondents said important,
only 2 respondents said it is indifferent.

Inference:

Almost 90% of the respondents from the survey reported logistics quality
is equally important like any other services. Because quality is what that
matters at most for any products.

12. According to you what effects can 3PL (Third Party

Logistics) have on your logistics plan?

a) Major improvement in efficiency

b)Saving Time

c)Cost Saving

d)Comparative Edge

e) Not advantageous

Table 12
Sl. No. Particulars Effects of 3 PL

1 Major improvement in efficiency

20
2 Saving Time 18
3 Cost saving 22
4 Comparative edge 30
5 Not advantage 10

68
 Fig. 12

Effects of
3PL

Majo importa in Saving time

r nt
efficiency Cost Comparative
saving
Not Advantage

Interpretation:

Above pie diagram represents the accurate importance of 3PL

logistics in future supply chain. 20% respondents said it has a major
importance in efficiency, 18% said it is saving time, 22% of
respondents commented that it is cost saving and inexpensive while
30% of them felt 3PL is really a competitive edge over the
competitors. Only 10% felt not advantageous.

Inference:

Third party logistics is one boon kind of service opted by the company.
third party logistics offers extra services which cannot be offered from
the company.

13. The method organisation follow up to retain the

customers Rate them on scale of 10
a) b c) d e) Phone
f)) Fax
Mail
) Gifts,
CRM
Other if any

69
 Table 13
Ratings
1 Phone 10

2 Fax 8

3 Mail 8
4 Gifts, 7
5 CRM 9
6 Other if any 7

Fig. 13

Ratings

Phone Fax Mail Gifts CRM Others

Interpretation:

The above diagram represents the ratings obtained. Phone is rated 10 points,
fax and mail are rated 8 out of 10. Gifts and CRM are rated 9 and 7
respectively. It seems future supply chain maintain a great consumer
follow up method.

70
Inference:

From the above data obtained from the respondents shows that mails and e
gifts must b enhanced.

14. What ratings would you give for Customer Relationship Management at
Future supply chain?

Very Good Fair Poor d

Good Ba
54321

a) Very Good b)

Good

c)Fair

d)Poor

e) Bad

Table 14
Particulars
Sl. Ratings
No.
1 Very good 60

2 Good 30
Fair
3 10
Poor
4 -
Bad
5 -

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 Fig. 14

Ratings for Customer Relationshp

Management

Interpretation:

The above pie diagram displays with figures that 60% of respondents
rated CRM with 5 points, 30% rated with 4 points and 10% rated with 3
points tagging CRM is just fair at future supply chain.

Inference:

From the above table it is perceived that CRM at future supply chainis
very good. They need to work on discounts and price cuts for an
increase in the number of customer also to increase customer
relationship efficiency.

72
15. How effective is logistics management system at
Future supply chain?
ry Good Ve ad
Fair Poor
Good B
5
4321

a)Very Good b)

Good

c)Fair

d)Poor

e) Bad

Table 15
Sl. No. Particulars Ratings

1 Very Good 55

2 Good 25

3 Fair 18

4 Poor 2

5 Bad -

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 Fig. 15

Effective Logistics Management

Very Good Good Fair Poor Bad

Interpretation:

The above diagram depicts the effectiveness of logistics management

at future supply chain. 55 respondents rated with very good, 18 rated
that effectiveness is only fair, while 25 said its good and only 2
respondents replied that logistics management is poor.

Inference:

The data obtained from the table speaks out that the effectiveness of
logistics is huge. Future supply chain need to work on inventory
storage.

16. Is preference for customer satisfaction given by the organisation?

a) Always

b)Sometimes

c)Not at all given

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 Table 16
Sl. No. Particulars Ratings
1 Always 95
2 Sometimes 5
3 Not at all given

Fig. 16

Level of Customer Satisfaction

Yes No

Interpretation:

From the above pie diagram, it is depicted that the 95 respondents

provide that the customers satisfaction is given due importance at the
future supply chain.

Inference:

From the pie graph we see that the level of customer satisfaction is high. They
need to improve on the consumer engagement methods.

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 17. Is preference for customer complaints given by the organisation?

a) Always

b)Sometimes

c)Not at all given

Table 17
Sl. No. Particulars Ratings
1Alway s 88
times 8
2Some
3Not atall 4
given
Fig. 17

Preference for customer complaints

Always Sometimes Not at all given

Interpretation:

From the above pic it is clearly visible that the customer complaints
are taken into consideration very seriously, which is really a great
move by future supply chain. Where almost 88 respondents agreed
that complaints are taken seriously always, 8 respondents said only
sometimes it‟s taken seriously, 4 respondents said they are not at all
concerned towards consumer complaints.

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Inference:

From the above diagram, it is clearly understood that the customer

complaints are taken into consideration very truly, which is a great feat
taken by future supply chain.

18. Do future supply chain have appropriate system of treatment to

customer complaints? a) Agree
b) Disagree

Table 18
Sl. No. Particulars Ratings

1 e
100
Agre

2 Disagree

Fig. 18

Proper system of Handling Customer

complaints

Yes No

77
Interpretation:

From the above pic it is clearly visible that the customer complaints are
taken into consideration very seriously, and they are handled very
carefully without losing the deal and customer, which is really a great
effort by future supply chain.

Inference:

The above picture perfectly portraits that there is an effective system to

analyse and handle the customer complaints at future supply chain.

19. Which all certifications you have?

This question being open ended the response received

Quality: ISO 9001

Environs: ISO 14001

Security: OHSAS 18001

20. Rate the overall services offered by the

organisation Very Good Good Fair Poor Bad
54321

a) Very Good b)

Good

c)Fair

d)Poor

e) Bad

78
 Table 19
Sl. No. Particulars Ratings
1 Very Good 70
2 Good 24
3 Fair 6
4 Poor -
5 Bad -

Fig. 19

Ratings for Overall Services offered by

company

Very good Good Fair Poor Bad

Interpretation:

The above pie chart represents the ratings achieved for the overall
services offered by future supply chain company. It‟s 70 respondents
saying that the company is very good and 24 respondents say it is
good. And 6 respondents comment that
overall services are only fair.

Inference:

The above diagram indicates that there are great overall services offered by
future supply chain.
Managing the dealings and orders must be improved to achieve 100% success.

79
Chapter 05

Findings, Conclusions and Recommendations

5.1 Findings

□
The excellence of facility and quality as ranked is good in future supply chain.
□
There is good rapport between management and employees and they
always work to maintain the same.
□
Future supply chain deals with excellence and use standardised products so that it
increases the company‟s profile and reputation.
The activities and operations of 3PL logistics provider should be given
□
preference
and compete with them.
□
Operations in the organisation is well occupied with advanced technologies.
□
Management is always strong to appoint efficient and skilled persons.
□
The organisation maintain cleanliness in the organisation.
□
Service proposal currently has decent impact through additional organisations.
The focused ranges consist Cargo, Cross docking, also value addition
through proper methods.
□
Strategic decisions are mostly followed by organisation are quite tough to
implement.

□
Organisation profit and standards are good compared to other organisation.
□
Cargo and cost adding is well-thought-out be the best service
which the organisation provides.

80
5.2 Suggestions

□
Employees involvement should be increased in the decision making process.
□
Organisation can initiate human resource to enhance employee drive
□
Firm can additionally fortify the representative quality in the documentation
division.

□
This can prompt further rate for activities.
□
Better working environment like training, clarifying doubts, air conditioner, etc.
□
Additional funds can be allocated for R&D activities.
□
Delivery of goods can be further paced.
□
Tracking and live tracing of the goods for both the company and the
client order must be further enhanced.
Discounts and price cuts should be adapted bring the same clients again
□
to future
supply chain to strike a deal.

81
 5.3 Conclusion

The world is regularly witnessing unfathomable development in

dominant part of the enterprises. The coordinations and cargo industry is
one industry which is quickly developing. Overall logistics
coordinations industry is recognized by
quick innovative advances also is developing swiftly than generally other
ventures over the previous years.

With hardened rivalry around, the organization is probably

going to lessen the productivity, but with legitimate administration of
tasks and by appropriate client wanted administrations, and
furthermore adequately using its unions it can
keep up and enhance the execution. Joint operational endeavors for building
up the altered administrations for its enduring development. The
association has huge chances to develop past the desires, soul and so
forth can be produced. Future supply chainhas made considerable
progress from being only a specialist co-op.

The association presently has the benefit of being an extreme

specialist organization for Freight, Transportation, Cross-docking and
Value Adding
according to client needs. The present situation and the eventual fate of
the association concerning the administration are agreeable. The
association can increment the piece of the overall industry by
enhancing with more condition of workmanship innovation. More
significance is to be given for HR improvement by having a different
division for it. With the advancement of such a division, a few good
effects, for example, increment in output per worker, expanded
dependability, group.

In any case, there are a few regions where the organization isn't at
the best most position yet it can unquestionably outfit sooner rather
than later and is
resolved to procure that spot. On usage of the above suggestions, the
administration can lead Future supply chainto the best most position
when seat set apart in the following years.

82
Bibliography

In this chapter the reference made from textbooks, journals, newspapers

and magazines are listed. The source of the internet and websites may
also have mentioned with correct address of the site.

Books Referred: Author Name

1.“Fundamentals of Logistics management” - D.M. Lambert, J.R.

Stock, Lisa M. Ellram

2. “Supply chain management” – B S Sahay

3. “Logistics and Supply chain management” –G. Raghuram, N. Rangraj

4. “An Introduction of business research methods” - Pratapkesari,

Khitari – Kalyani Publishers

5. Future supply chain annual reports 2016 and 2017

6. “Logistics and Supply chain management” – Marin

Christopher 7.Logistics management – Tata McGraw

2000 Edition

Websites & Search Engines.

1. www.futuresupplychains.com

2. www.bollore-logistics.com

3. www.bollore-transport-logistics.com

4. www.logisticssupplychain.org

5. www.freepatentsonline.com

6. archive.org

7. logisticsmagazine.com.au

8. www.managementparadise.com

9. www.marketingteacher.com

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10. www.researchgate.net

11. www.blackwellpublishing.com

12. www.emeraldinsight.com

13. www.scribd.com

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