LESSON PLAN

School : SMK Pembangunan

Subject : English

Class/Semester : XII/1

Skill : Speaking

Time Allocation : 2x40 minutes

A. Competency Standard
To communicate using English equivalent with Intermediate Level
B. Basic Competency
Understanding the limited conversations with a native speaker
C. Indicator
1. Understanding some expressions about how to make a reservation in a hotel and how
to response it.
2. Using appropriate expressions to response a reservation in a hotel made by a native
speaker.
3. Making a conversation about how to make a reservation in a hotel made by native
speaker and how to response it.
D. Objective
1. Understanding some expressions about how to make a reservation in a hotel and how
to response it.
2. Using appropriate expressions to response a reservation in a hotel made by a native
speaker.
3. Making a conversation about how to make a reservation in a hotel made by native
speaker and how to response it.
E. Learning Material
(Attached)
F. Learning Strategies
1. Method : Communicative Language Teaching
2. Technique : Role Play
G. Steps of Learning Activities
1. Pre-Activities (5 minutes)
a. Greeting
b. Praying
c. Checking the students’ attendance
d. Motivation
2. Main activities (65 minutes)
a. Teacher asks students about some expressions they have known about how to
response a reservation in a hotel.
b. Teacher gives a paper about some expressions to make a reservation by phone or
directly (face to face) and how to response it.
c. Teacher asks students to do the task and fill in the blanks using appropriate
expressions.
d. Teacher discusses the answer with students.
e. Teacher gives two audios about how to make a reservation and how to response it.
f. Teacher asks students to show how to make a reservation by phone or
immediately and how to response it in front of the class. Teacher gives 5 minutes
to the students to prepare.
3. Post-Activities (10 minutes)
a. Teacher gives feedback about the role play activity.
b. Teacher and students make a conclusion.
c. Teacher gives a homework.
d. Teacher asks students to prepare the material for next week.
H. Teaching Media
1. Audio
I. Assessment
1. Assessment technique : written and oral test
2. Instrument Form : Complete the dialogue and Performance
3. Instrument :
a. Complete this dialogue with the appropriate expression ! (attached)
b. Show how to make a reservation and how to response it in pair in front of the
class!
4. Answer key : (attached)
5. Scoring : (attached)
ATTACHMENT

1. LEARNING MATERIAL

a. Expressions of Making a reservation and How to Response it

Front Desk Receptionist

 Enterprise Hotels, Lise speaking. How can I help you?

 What date are you looking for?
 How long will you be staying?
 How many adults will be in the room?
 I'm afraid we are booked that weekend.
 There are only a few vacancies left.
 We advise that you book in advance during peak season.
 Will two double beds be enough?
 Do you want a smoking or non-smoking room?
 The dining room is open from 4 pm until 10 pm.
 We have an indoor swimming pool and sauna.
 We serve a continental breakfast.
 Cable television is included, but the movie channel is extra.
 Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand
side.
 The rate I can give you is 99.54 with tax.
 We require a credit card number for a deposit.

Guest

 I'd like to make a reservation for next week.

 Is it necessary to book ahead?
 Do you charge extra for two beds?
 How much is it for a cot?
 Do you offer free breakfast?
 Is there a restaurant in the hotel?
 Do the rooms have refrigerators?
 Do you do group bookings?
 Is there an outdoor pool?
 Do you have any cheaper rooms?
 When is it considered off- season?

b. Example of the dialogue of making a reservation

Instruction: Please listen to the audio carefully!

Dialogue 1

Hotel Clerk : Hello. Sunnyside Inn. May I help you?

Man : Yes, I'd like to reserve a room for two on the 21st of March.

Hotel Clerk : Okay. Let me check our computer here for a moment. The 21st of May, right?
Man : No. March, not May.

Hotel Clerk : Oh, sorry. Let me see here. Hmmm.

Man : Are you all booked that night?

Hotel Clerk : Well, we have one suite available, complete with a kitchenette and a sauna
bath. And the view of the city is great, too.

Man : How much is that?

Hotel Clerk : It's only $200 dollars, plus a 10% room tax.

Man : Oh, that's a little too expensive for me. Do you have a cheaper room available
either on the 20th or the 22nd?

Hotel Clerk : Well, would you like a smoking or a non-smoking room?

Man : Non-smoking, please.

Hotel Clerk : Okay, we do have a few rooms available on the 20th; we're full on the 22nd,
unless you want a smoking room.

Man : Well, how much is the non-smoking room on the 20th?

Hotel Clerk : $80 dollars, plus the 10% room tax.

Man : Okay, that'll be fine.

Hotel Clerk : All right. Could I have your name, please?

Man : Yes. Bob Maexner.

Hotel Clerk : How do you spell your last name, Mr. Maexner?

Man : M-A-E-X-N-E-R.

Hotel Clerk : Okay, Mr. Maexner, we look forward to seeing you on March 20th.

Man : Okay. Goodbye.

Dialogue 2

Booking a hotel room

I´d like to book a room please.
Receptionist: — Good afternoon, San Felice Hotel. May I help you?
Mrs Ryefield: — Yes. I´d like to book a room, please.
Receptionist: — Certainly. When for, madam?
Mrs Ryefield: — March the 23rd.
Receptionist: — How long will you be staying?
Mrs Ryefield: — Three nights.
Receptionist: — What kind of room would you like, madam?
Mrs Ryefield: — Er... double with bath. I´d appreciate it if you could give me a room
with a view over the lake.
Receptionist: — Certainly, madam. I´ll just check what we have available. . . Yes, we
have a room on the 4th floor with a really splendid view.
Mrs Ryefield: — Fine. How much is the charge per night?
Receptionist: — Would you like breakfast?
Mrs Ryefield: — No, thanks.
Receptionist: — It´s eighty four euro per night excluding VAT.
Mrs Ryefield: — That´s fine.
Receptionist: — Who´s the booking for, please, madam?
Mrs Ryefield: — Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with
bath for March the 23rd, 24th and 25th. Is that correct?
Mrs Ryefield: — Yes it is. Thank you.
Receptionist: — Let me give you your confirmation number. It´s: 7576385. I´ll repeat
that: 7576385. Thank you for choosing San Felice Hotel and have a
nice day. Goodbye.
Mrs Ryefield: — Goodbye.
ATTACHMENT

2. Answer Key

Handling a Room Reservation

A = Reservation staff B = Mr Chris Scott

A : Good morning Reservation (of Kimuni Hotel), how may I help you?

B : I want to book a room (make a room reservation)

A : When would you like to stay with us?

B : Around the end of this/the year.

A : All right Sir. We have 3 types of room, standard, deluxe, and suite. The price of the standard

room is Rp 50.000 (fifty thousand rupiah) per night, deluxe room is Rp 100.000 (one hundred

thousand rupiah) per night, and the suite is Rp 200.000 (two hundred thousand rupiah) per night.

What(which) type of room would you like to book?

B : I want to book a deluxe room for me and my wife.

A : Please wait a moment. I will check if the deluxe room is still available for the end of the year.

………………………………………………

A : All right Sir, we still have deluxe room available for the end of the year. May we know your arrival

and departure date?

B : I will arrive on 27th December and depart on January 03rd.

A : All right Sir I will make a room reservation for you. Could I have/know your name please?

B : Chris Scott

A : Could you spell it for me please?

B : C for Charlie, H for Hotel, R for Romeo, I for India S for Sierra. S for Sierra, C for Charlie, O for

Oscar, T for Tango, T for Tango……

A : All right Mr Scott, I have made a room reservation for you. You will check in on December 27 and

check out on January 03, total 7(seven) nights. I will send the confirmation by fax. Could I have your

fax number?

B : I am sorry I don’t have fax.

A : How about email?

B : Yes, this is my email address : scott@yahoo.com

A : Thank you. I will send the confirmation by email.

B : Thank you
ATTACHMENT

3. Scoring
a. Written test
Each question has 20 points
Total question 5

b. Oral test

Scoring
No Name Score Total
Pronuncing Stress Intonation Fluency Comp.

Note:
Comp. = Comprehension
Score scale: 50-100
50-60 = bad
61-75 = enough
76-85 = good
86-100 = excellent