1.

Communication Managem

A CMP template
Communication Management Plan Template A CMP template

Version History and Sign-off

Version Reason for Change Date Name
0.1 Initial draft <dd-mm-yyyy> <Name>
1.0 Review and approval <dd-mm-yyyy> <Name>

Authorisation
The following individuals have reviewed and approved this document:

Approver’s Name Job Title Approved on (Date) Signature

<Name> <Title> <dd-mm-yyyy>
<Name> <Title> <dd-mm-yyyy>

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Communication Management Plan Template A CMP template

Table of Contents
1. Introduction/ Overview....................................................................................................4
2. Project Description..........................................................................................................4
3. Stakeholder Information..................................................................................................5
4. Communication Matrix....................................................................................................6
5. RACI Matrix.......................................................................................................................7
6. Escalation Process..........................................................................................................8

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Communication Management Plan Template A CMP template

1. Introduction/ Overview
Communicating is key to proper project management. Successful communication plans will
identify stakeholders, the information to be communicated, and how this information will be
communicated.
The objective of a Communications Management Plan (CMP) is to promote the success of a
project by meeting the information needs of project stakeholders.
This Communications Management Plan (CMP) defines the project’s structure and methods of
information collection and distribution among project team members and stakeholders. It also
allows interaction among the stakeholders to share ideas, discuss issues and dentify the actions
necessary for the success of the project.

2. Project Description

Title Project Reporting Tool

Client/ Organization Details Abyss International

 The projects being transitioned into the Mumbai Centre

Introduction/ Overview are being tracked manually using Microsoft Office tools.
Project reports are generated using MS Excel.

 The goal of this project is to develop a Reporting tool

Project Objectives which will provide a single system access to track all
projects and generate reports

In Scope:
 Headcount report generation for all business units.
 Timesheet report for all users.
Project Scope
Out of Scope:
 Headcount and timesheet report based on manager.

Target Audience All Business Units in Information Technology

 Ability to deliver global headcount reports using the tool

Success Factors
 Completion of the project within the given timelines

Budget Details The project budget is estimated to cost $ 20000

 The tool is expected to be completed by November 01,

Project Timelines
2017

 The UAT is completed by October 20, 2017

Assumptions and
 All the users are added to the tool with appropriate
Constraints
access

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Communication Management Plan Template A CMP template

Risks and Issues Data discrepancy due to large number of users

 Nicholas Reid – Sponsor

Team Details  Glen Arthur – Project Manager
 Shelley Rocks – Business Analyst

Approval Nicholas Reid

[2.] Stakeholder Information

Key Stakeholders include (but not limited to): Project Manager, team lead, project team, project
sponsor, suppliers and any senior leaders whose support is needed to carry out communication
plans.
Project Team

Name Role/ Title Email/ Phone #

Glen Arthur Project Manager

Shelley Rocks Business Analyst

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Communication Management Plan Template A CMP template

Other Stakeholders

Name Role/ Title Email/ Phone #

Nicholas Reid Project Sponsor

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Communication Management Plan Template A CMP template

3. Communication Matrix

# Communication Format Frequency Owner Distribution Escalation

1 Weekly Status E-Mail Once a week PM All project team CEO

Update members and
major stake
holders

2 Action Items Conference Once every 2 PMO Everyone who COO

Follow Up Call & E-Mail work days (M, has an action
W, T) item allocated,
and their TL’s,
PM

3 Budget Usage Face to Face Fortnightly CFO CEO, COO, CEO

Presentation & PMO, PM, Key
E-Mail Stakeholders

4 Risks Review and Face to Face Fortnightly PMO PM, TL’s, COO PM
Update Presentation &
E-Mail

Note: Please refer to Project Kick-off, Project Status Review, Project Closure meeting templates

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Communication Management Plan Template A CMP template

4.[3.] RACI Matrix

The following matrix presents a sourcing process, as done by the supply chain of a company. It
resents who does what and until when. It also shows the status of the task.

Supply
Sourcing Sourcing Materials Due
Task Chain PMO Logistics Status
Expert TL Planner Date
VP

Receive the I R I A 2-Jun-17 Done

requirements

Plan the A C, I R C, I C 3-Jun-17 In

process Process

Send the I R I A 7-Jun-17 In

RFP to Process
vendors

Agree on the C, I R A I I 14-Jun- In

best offer 17 Process

Sign the A I I R I I 15-Jun- In

contract 17 Process

Track the I C I A I R 3-Jul-17 Not

progress Started

Deliver the A I I R I I 9-Jul-17 Not

goods / Started
service

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Communication Management Plan Template A CMP template

5.[4.] Escalation Process

Lagging Task/
Disagreement

Lagging Task Disagreement

Analyze Effect & Make Escalate According to the

Recommendation Communication Matrix

Present to Escalation Role Receive Decision and Act

Accordingly

No
Approved
?

Yes

Change the Work Plan

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