SYLLABUS

Unit 1: Self Grooming, Basic Etiquettes and Presentation Skills

Self Introduction, Oral Presentation (Topics Related to the Course, The importance
of Education, The Importance of English in Today’s World and Necessity of
Uniform in a college), Dressing and Grooming Etiquettes (Male and Female),
Importance of Body Language (Gesture, Posture, Facial Expressions& Sign
Language, etc.) and Role Plays (Hospital Scene, Interaction in the Classroom and
Travelling by Train).

SELF INTRODUCTION

Self-introduction is a brief summary of who you are, what you do, and what you're interested in.
It's a chance to make a good first impression and provide others with insight into your
personality and background. Here are some tips for crafting an effective self-introduction:

1. Start with a Greeting: Begin with a friendly greeting and a smile. This sets a positive
tone for the rest of your introduction.
2. State Your Name: Clearly state your name. If your name is commonly mispronounced,
you might consider offering a pronunciation guide.
3. Provide Some Context: Briefly explain why you're introducing yourself. For example,
are you at a networking event, job interview, or social gathering?
4. Talk About Your Background: Briefly discuss your educational background, work
experience, and any relevant skills or accomplishments. Focus on the aspects that are
most relevant to the situation.
5. Discuss Your Interests and Goals: Share some of your personal interests, hobbies, or
passions. Also, discuss your goals and what you hope to achieve in the future.
6. Keep It Short and Sweet: Your self-introduction should be concise and to the point.
Aim for 1-2 minutes in length.
7. Practice: Practice your self-introduction several times until you feel comfortable and
confident. This will help you deliver it smoothly and naturally.
8. Be Genuine: Be yourself and speak from the heart. Authenticity is more important than
trying to impress others.
9. End with a Thank You: Conclude your introduction by thanking the other person for
their time and attention.

Here's an example of a self-introduction:

"Hello, my name is RAHUL SHRIVASTAV. I'm a recent graduate with a degree in Marketing
from XYZ University. Currently, I'm working as a marketing coordinator at ABC Corporation,
where I've had the opportunity to work on several successful campaigns. In my free time, I enjoy
hiking, photography, and volunteering at the local animal shelter. My goal is to further develop
my skills in digital marketing and eventually become a marketing manager. Thank you for giving
me the opportunity to introduce myself."

"Hello, my name is John Doe. I recently graduated with a degree in Computer Science from
XYZ University. During my studies, I developed a strong interest in web development and data
analysis. I have experience in several programming languages, including Python and JavaScript,
and have completed internships where I worked on web development projects for small
businesses. I'm passionate about using technology to solve real-world problems and am currently
seeking opportunities to further develop my skills in a challenging work environment. In my
spare time, I enjoy playing chess, cycling, and experimenting with new coding projects. Thank
you for allowing me to introduce myself, and I'm looking forward to getting to know you better."

NOTE-Remember that your self-introduction might vary depending on the context and the
people you are speaking to. Tailor your introduction to suit the situation and the audience.

ORAL PRESENTATION

Oral presentations are a common way of communicating information to an audience. Here are
some tips for creating and delivering effective oral presentations:

1. Understand Your Audience: Consider who your audience is and what they know about
the topic. Tailor your presentation to suit their level of understanding and interest.
2. Plan Your Presentation: Start by defining the purpose of your presentation and the key
message you want to convey. Then, organize your content into a clear and logical
structure, with an introduction, main body, and conclusion.
3. Create Visual Aids: Use slides or other visual aids to support your presentation. Make
sure they are clear, concise, and easy to understand. Avoid using too much text or
cluttered graphics.
4. Practice: Practice your presentation several times to become familiar with the content
and to improve your delivery. Practice in front of a mirror or record yourself to get
feedback on your performance.
5. Engage Your Audience: Start with a strong opening that grabs the audience's attention.
Ask questions, encourage participation, and use examples or anecdotes to make your
presentation more engaging.
6. Use Clear and Concise Language: Use simple language and avoid jargon or technical
terms that your audience may not understand. Speak clearly and at a moderate pace.
7. Use Effective Body Language: Stand up straight, make eye contact with the audience,
and use gestures to emphasize key points. Avoid pacing or fidgeting, as this can be
distracting.
8. Manage Nervousness: It's normal to feel nervous before a presentation. Take deep
breaths, focus on your message, and remember that the audience is there to listen to you.
9. Be Adaptable: Be prepared to adapt your presentation based on the audience's reactions
and feedback. Be flexible and willing to adjust your content or delivery style if needed.
10. Get Feedback: After your presentation, ask for feedback from the audience or a trusted
colleague. Use this feedback to improve your future presentations.
Remember that effective oral presentations require preparation and practice. By following these
tips, you can create a presentation that is engaging, informative, and memorable for your
audience.

DRESSING AND GROOMING ETIQUETTES

Dressing and grooming are important aspects of professional and social etiquette. They can
create a positive first impression and convey a sense of respect and professionalism. Here are
some tips for dressing and grooming appropriately for different occasions:

1. Dress for the Occasion: Choose your outfit based on the occasion and the dress code.
For example, a business meeting may require formal attire, while a casual event may
allow for more relaxed clothing.
2. Pay Attention to Fit and Style: Make sure your clothes fit well and are in good
condition. Choose styles that flatter your body shape and are appropriate for your age and
profession.
3. Choose Appropriate Colors: Consider the colors that complement your skin tone and
the occasion. Neutral colors are usually safe for professional settings, while brighter
colors may be more appropriate for social events.
4. Accessorize Wisely: Choose accessories that complement your outfit and the occasion.
Avoid wearing too much jewelry or accessories that are too flashy or distracting.
5. Maintain Good Personal Hygiene: Shower regularly, brush your teeth, and keep your
hair clean and well-groomed. Use deodorant to control body odor and avoid strong
fragrances.
6. Style Your Hair Appropriately: Choose a hairstyle that is neat and professional. Avoid
extreme hairstyles or colors that may be inappropriate for the occasion.
7. Keep Your Nails Clean and Trimmed: Clean, trimmed nails are a sign of good
grooming. Avoid overly long or brightly colored nails in professional settings.
8. Shave or Groom Facial Hair: Men should shave or groom their facial hair to maintain a
neat appearance. Women should remove any unwanted facial hair..
9. Wear Clean and Polished Shoes: Choose shoes that are appropriate for the occasion and
are clean and in good condition. Avoid wearing overly casual or worn-out shoes in
professional settings.

By following these tips, you can present yourself in a positive and professional manner, whether
you're attending a business meeting, a social event, or a job interview. Remember that your
appearance is a reflection of your professionalism and attention to detail, so it's important to take
the time to dress and groom appropriately.

IMPORTANCE OF BODY LANGUAGE

Body language is a vital component of communication. It conveys a great deal of information,

often more than words alone. Here are some key reasons why body language is important:
1. Non-verbal Communication: Up to 93% of communication is non-verbal. Body
language can convey feelings, attitudes, and emotions more effectively than verbal
communication alone.
2. First Impressions: The way you carry yourself, your posture, facial expressions, and eye
contact contribute to the first impression you make. Positive body language can make you
seem confident, approachable, and trustworthy.
3. Emotional Expression: Body language is a powerful tool for expressing emotions. A
smile can convey happiness, a furrowed brow can signal worry or confusion, and crossed
arms might suggest defensiveness or resistance.
4. Builds Relationships: Positive body language can help build rapport and establish trust
in personal and professional relationships. It can also demonstrate empathy and
understanding.
5. Supports Verbal Communication: Body language can reinforce or complement verbal
communication. For example, nodding while saying "yes" reinforces the affirmation.
6. Facilitates Understanding: In some cases, body language can help clarify or reinforce a
verbal message. It can also help convey messages when verbal communication is not
possible or appropriate.
7. Cultural Sensitivity: Body language varies across cultures. Understanding and
respecting these differences is crucial for effective cross-cultural communication.
8. Feedback: By paying attention to the body language of others, you can gain feedback
about your own behavior and message. For example, if people are constantly looking at
their watches, they may be bored or pressed for time.
9. Conflict Resolution: Body language plays a significant role in conflict resolution.
Positive and open body language can help de-escalate conflicts and foster positive
discussions.
10. Public Speaking: In public speaking scenarios, body language is crucial for engaging the
audience, emphasizing points, and projecting confidence.

TYPES OF NON VERBAL COMMUNICATION

 Kinesics

 Oculesics

 Haptics

 Chronemics

 Proxemics

 Sign Language

1) Kinesics
It is the study of body’s movements. This includes all actions, posture, gestures,
automatic reflexes, facial expression and other body movements.
 Communication is possible just by nodding head, blinking eyes, shrugging shoulders,
waving your hands etc.
 a) Facial expression: The face seems to be the most obvious component of body
language, but it is certainly the most confusing and difficult to understand. A popular
saying goes like this, “The face is the index of heart”. Whatever we feel deep within
ourselves in once reflected on the face, e.g. the facial expression are generally
associated with happiness, surprise, fear, anger, sadness etc.

b) Posture: The posture involves the movement of whole body. There are certain types
of postures that convey inclusion or exclusion. One can place his body in a way that will
include or exclude an individual from conversation. It may generally communicate
involvement or withdrawal, superiority or inferiority or feeling of unresponsiveness.
Posture of indicative of attention, involvement, relative status between persons etc..

c) Gestures: In addition to face and eyes, other body parts also move and convey
meaning. We refer to these movements as gesture – the physical movements, e.g. a wave
of hand has a specific and intentional meaning, such as hello or good bye.

2) Oculesics
 The movement of eyes during communication known as Oculesics. Eye contact is a direct
and powerful form of nonverbal communication. This may include eye contact or
avoidance of eye contact. Eye contact is of great importance in oral communication
especially in face to face communication.
 The direct stare of the sender of the message conveys openness and candour (Honesty). It
elicits the feeling of trust.
 Downward glances are generally associated with modesty.
 Eyes rolled up are associated with fatigue.
 Eyebrows and eyelids raised and combined with dialated pupils tell us that the person is
excited, surprised shocked or frightened.
 Eyebrows with upper and lower eyelids closed and combined with constructed pupils tell
us that the person is angry or in pain

3) Haptics
Haptics or touch is an important form of communication for human beings. Touch can
convey many factors such as intentions, feelings- both negative and positive, respect and
so on. In interpreting touch you need to consider when, where and how the touch is used.
In business situation, touching suggests dominance. In other words upper of higher status
is more likely to touch a person of lower status.

4) Chronemics
Chronemics, or the study of time in communication, is an important aspect of nonverbal
communication that helps people understand what words and actions mean. It includes how
 people use time to structure their communication and convey meanings, such as how long they
speak, how long they pause, how sentences are punctuated, and how they convey urgency.
5) Proxemics
Proxemics is the study of human use of space and distance while communication.
Proxemics is one of five non verbal theories
6) Semiotics (Sign Language)
 Audio signals: long time back drum beating was use to make important announcements
and to tell people to assemble at a specified place. Alarm signal such as fire alarm,
accident alarm, machine breakdown alarm VIP hooters etc. are some examples of audio
signals.
 Visual Signals: a visual aid is an illustration in tabular, graphic or pictorial form visual
aid help to get the message across more effectively by making the message more
interesting, intersecting, clarifying and simplifying the topics by highlighting the
important points. Visual signal such as posture, drawings, cartoons, photographs, statues
are used to convey messages for general information and education.

In summary, body language is an integral part of communication that can enhance or

detract from the verbal message being conveyed. Being aware of your own body
language, as well as interpreting others' body language effectively, can improve
communication and interpersonal relationships.

ROLE PLAYS

Role plays are an interactive learning technique where participants take on specific roles and
engage in a simulated scenario or activity. Role plays are often used in training, education,
therapy, and team-building exercises to develop skills, explore social dynamics, and facilitate
understanding. Here are some key aspects of role plays:

1. Skill Development: Role plays provide a safe and controlled environment for individuals
to practice and develop specific skills. For example, role plays can be used to practice
communication, negotiation, problem-solving, or leadership skills.
2. Real-world Scenarios: Role plays often involve simulated real-world scenarios, which
allow participants to apply and practice skills in a context that is relevant to their personal
or professional lives.
3. Perspective-taking: Role plays require participants to put themselves in the shoes of
another person, which can help develop empathy and understanding. It can also provide
insight into different viewpoints and challenges.
4. Feedback and Reflection: Role plays provide an opportunity for participants to receive
feedback on their performance from peers, facilitators, or observers. This feedback can be
used to reflect on and improve skills and behaviors.
5. Team-building: Role plays can be used as a team-building exercise to improve
communication and collaboration among team members. It can also help identify and
address team dynamics and challenges.
 6. Emotional Expression: Role plays can provide a safe space for individuals to express
emotions and explore different emotional responses to situations.
7. Problem-solving: Role plays can be used to explore different solutions to a problem and
to practice decision-making skills.
8. Creativity and Imagination: Role plays often require participants to use their creativity
and imagination to inhabit their roles and respond to the scenario.
9. Therapeutic Use: In therapy, role plays can be used to explore and address personal
issues, practice new behaviors, and gain insight into patterns of thinking and behavior.
10. Safe Practice: Role plays allow individuals to practice skills and behaviors in a safe and
supportive environment without the risks and consequences of real-world situations.

Overall, role plays are a versatile and effective learning tool that can be used in a variety of
settings to develop skills, foster understanding, and promote positive change.