CBAP Exam Practice Questions - CertQuestionsBank
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Share some CBAP exam online questions below.
1. You are working with several business analysts to determine the solution approach for an identified
problem.
All of the following techniques are acceptable for identifying the solution approach except for which
one?
A. Benchmarking
B. Decision analysis
C. Risk analysis
D. Brainstorming
Answer: C
2. You are the business analyst for your organization. Management has asked you to create a plan
that will define the proposed structure and schedule for communicating the business analysis
activities to the appropriate stakeholders.
What plan does management want you to create?
A. Business Analysis Plan
B. Business Analysis Communications Plan
C. Communications management plan
D. Stakeholder Management Plan
Answer: B
3. You are the business analyst for a solution that has 435 stakeholders.
How many communication channels exist in this project?
A. 188,790
B. 189,225
C. 94,395
D. 435
Answer: C
4. Which of the following can be used in root cause analysis?
A. Pareto chart
B. Data-flow diagram
C. Gantt chart
D. Fishbone diagram
Answer: D
5. What element of the conduct elicitation activity is tracked to provide a basis for future planning?
A. Time actually spent eliciting the requirements
B. Number of stakeholders that did not participate in the requirements elicitation
C. Cost of actually eliciting the requirements
D. Changes that entered the scope throughout the requirements elicitation activities
Answer: A
6. A business analyst (BA) on a project is in the process of validating requirements and finds that
there is a high degree of uncertainty related 10 one of the assumptions being true. The BA adds the
assumption to the risk register and performs a fun risk analysis to handle this situation .
What type of strategy is in place if the organization is risk-averse?
A. Acceptance
B. Transfer
C. Avoidance
D. Mitigation
Answer: D
7. A project's change in scope is assessed and a newly assigned business analyst (BA) is unsure
how to communicate the findings and final decision to the wider stakeholder group.
In which of the following can the BA find this information?
A. Stakeholder Communications Plan
B. Business case
C. Business policies
D. Governance approach
Answer: A
8. The technology team at a financial institution has successfully constructed a software application to
be deployed as part of a digital banking strategy. A business analyst (BA) has completed a review of
the current state description and now needs to evaluate the solution and determine limiting factors for
value realization.
What additional input is required to perform the assessment of enterprise limitations?
A. Operational assessment
B. Potential value
C. Solution performance analysis
D. Organizational structure
Answer: C
Explanation:
Reference: IIBA BABOKv3 (188)
9. A popular department store chain wants to make computer upgrades as well as conduct a major
remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will
occur in two phases. The two phases are required at each store and can be completed in any order,
but each phase must be fully completed before the next phase can begin. Phase 1 will take
approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take
approximately 20 weeks and will require a store to be temporarily closed.
In order to keep inventory level and total revenue for the department store chain at an operational
level, 75% of the stores must remain open to the public at all times. Against the board of director's
advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-
producing stores in the first year to get those stores remodeled and fully operational.
A business analyst (BA) has been brought in to help with planning the project and gathering
requirements .
What tool will help the BA understand the changes needed to keep the majority of the stores open?
A. Capability Model
B. Business capability analysis
C. Transition State Diagram
D. Stakeholder Matrix
Answer: B
10. A popular department store chain wants to make computer upgrades as well as conduct a major
remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will
occur in two phases. The two phases are required at each store and can be completed in any order,
but each phase must be fully completed before the next phase can begin. Phase 1 will take
approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take
approximately 20 weeks and will require a store to be temporarily closed.
In order to keep inventory level and total revenue for the department store chain at an operational
level, 75% of the stores must remain open to the public at all times. Against the board of director's
advice, the Chief
Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores
in the first year to get those stores remodeled and fully operational.
A business analyst (BA) has been brought in to help with planning the project and gathering
requirements .
What activity should the BA do to determine which stores will be the first to start the renovations?
A. Perform document analysis for stores annual records
B. Survey store managers for number of customers per day
C. Conduct a focus group with store managers to determine which should be first
D. Brainstorm with store managers on the current state of each store
Answer: A
11. Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th
year of operations, the company decided to begin doing work internationally. The current system used
for reporting company finances is unable to keep pace with the potential demands of doing work in
geographically dispersed locations. Therefore, the company decided to replace its client-based Profit
& Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency
across the organization and enable better decision making.
The business analyst (BA) at Company A has recently completed several rounds of elicitation to
determine the requirements for the new, web-based system. Over 1250 requirements were elicited.
An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be
seen below:
The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief
to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an
assumption.
Which of the following assumptions would make this requirement's risk high?
A. The users will require specialized training.
B. The web-based interface will be complex.
C. The system will be inaccessible in remote locations.
D. The cost of the solution outweighs its benefit.
Answer: C
12. The company's mobile application platform must support real time integration with the following
third party systems:
A) GPS System
B) Postal Code Validation
13. Which of the following types of charts shows which resources are needed in the project and
allows you to group the resources by project phase or other attributes?
A. Pareto chart
B. Organizational Breakdown Structure
C. Gantt chart
D. Resource Breakdown Structure
Answer: D
14. You are the business analyst for your organization and are working with Sally, a project manager,
for your organization. You and Sally are determining the cost of the labor, materials, equipment, and
facilities in order to achieve the different solutions that have been proposed for an identified problem.
What is this process called?
A. Cost budgeting
B. Expert judgment
C. Rough order of magnitude cost estimating
D. Scoping the project costs
Answer: C
15. Which of the following phases is the first step towards creating a business continuity plan?
A. Business Continuity Plan Development
B. Scope and Plan Initiation
C. Business Impact Assessment
D. Plan Approval and Implementation
Answer: B
16. What technique used during the manage business analysis performance process can help identify
the underlying causes of failures or difficulties in accomplishing business analysis work?
A. Problem tracking
B. Pareto charts
C. Trend analysis
D. Root cause analysis
Answer: D
17. You are the business analyst for your organization and are about to conduct requirements
elicitation for a process to streamline the customer fulfillment system your organization uses. You
need to understand how the people, processes, and technology within the customer fulfillment system
operates before you begin the elicitation process.
What type of analytical thinking are you participating in this scenario?
A. Problem solving
B. Creative thinking
C. Brainstorming
D. System thinking
Answer: D
18. System shall validate the user input and display appropriate error messages if invalid.
19. A business analyst (BA) has been given a defect during user acceptance testing. After analyzing
the defect, the BA determines it is a change in the requirement.
What does the BA need to do to assess the change?
A. Close the defect "working as designed"
B. Evaluate the risk analysis and management information
C. Perform a root cause analysis
D. Conduct an impact analysis using traceability
Answer: D
20. You are the business analyst for your organization and are working with Jennifer to conduct
stakeholder analysis. You would like to create a RACI chart to help with the roles of the
people involved in the stakeholder analysis process. Jennifer is not familiar with this chart and asks
what does RACI mean.
Which one of the following best describes the RACI chart in the conduct stakeholder analysis
process?
A. It's a matrix that uses the Responsible, Accountable, Consult, and Inform tasks as part of the
stakeholder analysis process.
B. It's a role and responsibility chart that identifies when stakeholders are needed in the business
analyst duties.
C. It's a matrix that uses Role, Action, Consult, and Inform as part of the conduct stakeholder analysis
process.
D. It's a rule that the business analyst can use to identify all of the needed stakeholders:
roles, actions, communications, and interest.
Answer: A
21. What document defines the business needs, identifies key stakeholders, and describes the
positive impact the solution will provide on the key stakeholders?
A. Project charter
B. Project scope statement
C. Solution scope
D. Vision statement
Answer: D
22. You are the business analyst for your organization and working with the stakeholders to prioritize
the requirements. The stakeholders are concerned about the financial impact of the requirements
should some of them fail during the implementation. You would like to rank the risk tolerance of the
stakeholders based on their comments about the solution and the requirements.
The following are the three categories of risk tolerance associated with the stakeholders except for
which one?
A. Mitigation
B. Risk-aversion
C. Risk-seeking
D. Neutrality
Answer: A
23. Which of the following processes measures the maturity level of the security program?
A. Risk analysis
B. Risk mitigation
C. Risk assessment
D. GAP analysis
Answer: D
24. The RGQ Organization utilizes a change log.
What is a change log?
A. It is a document that records all change requests for the project.
B. It is a document that tracks all unauthorized changes to the project solution.
C. It is a document that tracks all characteristics and status of changes that have been received.
D. It is a document that tracks the changes that have been received, including their
implementation to the project solution.
Answer: C
25. Some of the requirements in the solution must be completed because of laws and regulations in
your industry. Management would like you, the business analyst, to rank the requirements according
to the relevant laws.
What type of requirements prioritization is management having you complete?
A. Regulatory ranking
B. Business value ranking
C. Constraint ranking
D. Risk ranking
Answer: A
26. The extent and shape of he searches area shall be determined based on one of the following user
choices:
A postal code-Subscriber location acquired from GPS shall be used to determine and
populate........................
Which of the following is the appropriate technique to define communication flows between the Postal
Code validation system with other systems?
A. GPS System
B. Postal Code Validation
C. Process Analysis
D. Capability Analysis
E. Decision Analysis
F. Interface Analysis
Answer: D
27. The business analysis approach generally defines all of the following attributes except for which
one?
A. Requirements for solutions acceptance
B. Deliverables
C. Team roles
D. Analysis technique
Answer: A
28. Which of the following is a graphical representation of roles and responsibilities of different project
team members?
A. RACI chart
B. Pareto chart
C. Resource histogram chart
D. Organization chart
Answer: A
29. You are the business analyst for your organization. Management wants you to prioritize the
identified requirements by the requirements that have the highest likelihood of success.
Why would management want you to prioritize the requirements with this factor even though some of
the requirements may be difficult to implement?
A. They want a fast return on investment.
B. They want to show early success in the implementation to the project stakeholders.
C. They don't understand the requirements.
D. They want to avoid penalties or fines due to a pending law.
Answer: B
30. The objective of a solution implemented was to increase the number of customer calls resolved
per hour.
When using basic statistical sampling concepts, what does the business analyst (BA) need to
consider?
A. Metrics and Key Performance Indicators (KPIs)
B. Frequency and Timing
C. Financial Analysis
D. Benchmarking and Market Analysis
Answer: D
31. A financial institution engaged in mortgage lending has embarked on a business process
improvement initiative to eliminate the activities that hinder growth to ultimately improve the success
rate of its mortgage business. As a benchmark for identification, the institution is keen on improving
any business process that has less than a 75% success rate. The institution has appointed a
business analyst (BA) to review the business transactions for the processes of origination, payments,
and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these
business processes:
• All the business processes are at their maximum capacity in terms of the current number of
transactions.
• Each business process has a certain number of rejects and the reasons for rejection include
documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers
have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the
documentation rejects.
Which of the following business processes can be identified for the process improvement initiative?
A. Mortgage payment process
B. Mortgage origination process
C. Mortgage closure process
D. Collateral verification process
Answer: B
32. You are the business analyst for your organization. A customer has approached your organization
and is requesting that your company create new software for them that will help them collect
customer information.
In regard to enterprise analysis this business needs stems from which one of the following need
generation approaches?
A. Bottom-up
B. External drivers
C. Middle management
D. Top-down
Answer: B
33. A business analyst (BA) is outlining who should participate in an upcoming requirements
elicitation meeting.
From whom should the BA obtain approval before selecting the participants?
A. Sponsor
B. End user
C. Project manager
D. Subject matter expert
Answer: A
Explanation:
Reference: IIBA BABOK v3 (242)
34. A health insurance provider undertakes enhancements to its mobile application platform and
finalizes the following capabilities as part of the scope of the next release:
I.Ability to integrate online maps and global positioning system (GPS) technology with the mobile
application in real time to display location of service providers in the subscriber's vicinity that
participate in the subscriber's plan network.
II.Ability for the subscriber to lookup the service providers by specifying either a postal code or a
search area radius in miles.
III.Ability for the subscriber to initiate the download of fee information for one or more service
providers in a single request.
Through requirements workshops the business analyst elicits the following detailed business
requirements:
35. If the subscriber specified the radius or retained the default postal code for the search area, the
list shall additionally include the approximate driving distance in miles from the subscriber's last
registered location and the list shall be sorted in the ascending order of the driving distance.
36. All of the following are examples of transference risk response except for which one?
A. Warranties
B. Performance bonds
C. Life cycle costing
D. Use of insurance
Answer: C
37. The table illustrate the statement of cash flower for a courier company for the last fiscal year:
Due to aggressive market competition the management of the company performed a strategy review
and based on their0-findings and the current market conditions, they came up with strategic and
tactical changes in order to keep a competitive market position.
In order to strength customer retention strategies through a new competitive advantage, the company
is considering implementing a live parcel tracking system. The added value will be that the customers
may determine the exact location on of the parcel whether it is in a warehouse, crossing the ocean
through an overseas the exact location of th parcel whether it is in a warehouse, crossing the ocean
through an overseas the ship, or travelling in a delivery truck at any time. The system tracks the
location of the parcel by tracking the vehicle in which it is contained. However, for a group of old
delivery trucks, it was noticed that the engine sound and vibration disturbed the tracking signal and
caused of management would like to sell these vehicles and replace them with newer ones, the Chief
Financial Officer (CFO) was strongly against that approach. The CFO argoad that instead of hanging
tracking devices on the trucks body they can have the truck drivers manually send the truck send the
truck location from a hand held mobile device every 20 minutes.
The CFO's resistance to replacing the older vehicles represents which type of cost?
A. Maintenance
B. Operating
C. Opportunity
D. Sunk
Answer: B
38. A non-profit utility company has 900 employees, a majority of whom are hourly employees
and must track their time using a paper based process A few years ago, the Director of Human
Resources purchased a software system to eliminate the current paper-based time reporting process.
No requirements specific to the utility company were defined prior to the purchase. A team was
formed to implement the software During implementation process, the team discovered the software
lacked functionality and was not robust enough to support the general ledger requirements. The
company stopped the effort and incurred a $500,000 USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper based time
reporting process and recommend solutions. The Director of Finance feels that the Director of Human
Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter
about the last effort because the process stopped'.
During a brainstorming session on improvement opportunities, the Director of Human Resources
repeatedly interrupts the group and states why the proposed ideas will not work.
Which approach should the business analyst (BA) take to refocus the group?
A. Continue the activity with the group and provide a report
B. Reschedule the session without the Director of Human Resources
C. Pause the activity and reiterate the rules to the entire group
D. Ask the Director of Human Resources to observe instead of participate
Answer: C
39. A business analyst (BA) working on a recently implemented project is approached by the sponsor
to provide artifacts that can be used organization wide for the long -term .
Which of the following should the BA provide?
A. Transition requirements document
B. Project solution architecture
C. High-level business requirements document
D. Process models
Answer: D
40. The business analyst (BA) is facilitating a requirements workshop with a large group of diverse
stakeholders, some of whom are not entirely familiar with the goals and objectives of the project.
The BA must understand the business domain, corporate culture, group dynamics, and expected
outputs to adequately communicate the:
A. change strategy.
B. requirements prioritization.
C. elicitation scope.
D. enterprise architecture.
Answer: C
Explanation:
Reference: IIBA BABOKv3 (68)
41. A company wants to develop a product roadmap to guide future development efforts. The product
owner asks a business analyst IBA) to lead the analysis effort. Feature suggestions have been
compiled from customer support calls .
Which of the following should the BA do first?
A. Compare the Implementation costs of each feature
B. Determine the value of each feature
C. Prioritize the features in the backlog
D. Confirm the feature requests
Answer: C
42. Which one of the following statements best describes requirements prioritization?
A. It determines how requirements will be prioritized based on the most important stakeholders to the
least important stakeholders.
B. It is only used with the change-driven approach to business analysis.
C. It is only used with the plan-driven approach to business analysis.
D. It determines how requirements will be prioritized and how those priorities will be used to define
the solution scope.
Answer: D
43. You are the business analyst for your organization. Management has asked that in the business
case you're creating that you also include the projected costs and benefits to be realized and how
those and benefits will be assessed and evaluated.
What term matches management's request?
A. Cost-benefits justification
B. Risk assessment
C. SWOT analysis
D. Results measurements
Answer: D
44. You are the business analyst for your organization and are with another business analyst, Steve,
on the requirements elicitation for a new solution. You warn Steve that you'll need to be tracing the
requirements in an effort to prevent scope creep.
What is scope creep?
A. The scope grows slightly larger as more requirements, often unneeded, are added to the scope
B. The scope slips on the schedule which in turn delays the project delivery date
C. Gold plating
D. The scope shifts from the original intent of the business case
Answer: A
45. Which solution scope technique can help the business analyst understand the scope of the work
by breaking down the scope into smaller work products?
A. Interface analysis
B. User stories
C. Functional decomposition
D. Scope modeling
Answer: C
46. You are the business analyst for your organization and need a method to requirements elicitation
from nearly 12,000 stakeholders. You want a method to quickly capture this group's feelings and
thoughts to identify what the majority of this group needs and wants in a new solution your
organization may create.
What requirements elicitation technique can be used in this scenario?
A. Interviews
B. Trend analysis
C. Focus groups
D. Surveys
Answer: D
47. Which of the following defines how the project scope should be created, executed, monitored and
controlled, and then validated?
A. Scope variance plan
B. Scope management plan
C. Staffing management plan
D. Schedule management plan
Answer: B
48. A team of business analysts (BAs) were assigned to review an enhancement request that
would involve changes in a stockroom and the inventory of products. The changes will impact several
groups of people and the amount of savings is in excess of $1 million dollars. The recommended
process improvement will be presented to management for approval.
What should the team do first?
A. Create a business case
B. Produce an organizational model
C. Define the change strategy
D. Validate the cost savings
Answer: A
Explanation:
Reference: IIBA BABOKv3 (430)
49. What business analysis element tries to identify as many potential options as possible to meet the
business objectives and fill identified gaps in capabilities?
A. Ranking of approaches
B. Decision analysis
C. Documentation of assumptions and constraints
D. Alternative generation
Answer: D
50. A business unit of a transnational manufacturer wants to implement a robust process for
addressing integrity- critical equipment deterioration incidents. Timely and complete resolution of such
incidents is vital for the business unit’s continuous safe and profitable operation. Treating each
incident involves many employees from different departments extensively collaborating and
exchanging information. That information is spread across multiple systems having their access
limited to particular user groups. With the current manual process, some incidents get forgotten and
remain unresolved for years.
The project’s Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position
from another business unit. That business unit implemented a proprietary application to integrate the
information and to assist in tracking and managing the incidents. Having a positive experience with
the application, the Sponsor is suggesting to customize it and reuse in the new business unit.
The business unit’s Enterprise Architect (EA), who is responsible for assessing solution options and
presenting them to executive decision makers, has a few concerns with adopting the existing
application. The application uses point-to-point interfaces with other data sources whereas the
business unit’s target architecture relies on a data warehouse-based integration. Moreover, the two
business units use different legacy systems, as well as different front-end implementation
technologies. Additionally, the existing application is monolingual, while the business unit needs user
interfaces and some data to be presented in two languages. With all of this, it may be easier to build a
new application from scratch than to customize the existing one. To understand which option is better,
the EA asks a business analyst (BA) to define business requirements.
The EA wants to understand whether the integration capabilities of the existing solution match the
business unit's IT landscape. The requirement definition that the EA needs should read as, "Each
record of an incident shall."
A. be associated with the unit of equipment to which it belongs."
B. include the associated equipment's information from the asset management system."
C. contain the ID of the equipment to which it belongs."
D. be related to a unit of equipment using the Equipment ID stored in the asset management system."
Answer: B
51. Most users of a pilot application have experienced more efficient processing compared to the old
system. However, the business analyst (BA) has observed that a few people took much longer to
complete the process. The system event log shows that those users encountered errors when they
attempted to sign on.
Which of the following would the BA recommend to improve overall performance?
A. Sent a reminder to all users of their user ID and password
B. Automate the login process
C. Gather more information from the individuals who had errors
D. Extend the pilot to more people
Answer: C
52. You are the business analyst for a large, complex solution and you are working with the
stakeholders to determine the prioritization of the requirements. You would like to use the decision
analysis to determine the best decision for the requirements outcome. You must know four things as
part of decision analysis.
Which one of the following will not help you with this approach to the requirements prioritization
process?
A. The values, goals, and objectives that are relevant to the requirements
B. The consequences of each possible decision
C. The nature of the decision that must be made
D. The future value of the requirements
Answer: D
53. The company's mobile application platform must support real time integration with the following
third party systems:
54. Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th
year of operations, the company decided to begin doing work internationally. The current system used
for reporting company finances is unable to keep pace with the potential demands of doing work in
geographically dispersed locations. Therefore, the company decided to replace its client-based Profit
& Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency
across the organization and enable better decision making.
The business analyst (BA) at Company A has recently completed several rounds of elicitation to
determine the requirements for the new, web-based system. Over 1250 requirements were elicited.
An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be
seen below:
While verifying the requirements, the BA notices that Requirement ID NFO0003 does not meet the
"unambiguous" or the "testable" characteristics of requirements quality. The BA plans to re-write the
requirement.
Which of the following requirements is both unambiguous and testable?
A. "The solution shall employ a blue background."
B. "The solution shall employ a background color blue (HEX #0000FF)."
C. "The solution shall employ a high-contrast between background and text."
D. "The solution shall employ a background color that is viewable to a colored-blind user."
Answer: C
55. The extent and shape of the search area shall be determined based on one of the following user
choices:
A) Postal code C Subscriber location acquired from GPS shall be used to determine and populate the
related postal code as the default postal code with options for the user to change the postal code.
B) Radius for the search area around the subscriber's location, that will have default value of 5 miles.
The radius can be changed by the subscriber with a maximum range of 50 miles.
56. You are the business analyst for the NGQ Company. Management is concerned that their
company is not able to meet an identified business need with their current existing structure, people,
processes and technology. They've asked you to complete an analysis of their organization's ability to
meet the identified business need.
What business analysis process are you completing for your organization?
A. Determining the solution approach
B. Assessing the capability gaps
C. Requirements elicitation
D. Verifying the requirements
Answer: B
57. While defining what necessary conditions are required to achieve the business need for a highly
regulated government client, a business analyst (BA) discovers that some legacy policies will either
constrain or are insufficient to achieve value desired by the future state.
How should the BA proceed?
A. Modify the solution to comply with the policies
B. Identify an assumption about future state value
C. Model two future states, one with and another without these policies
D. Obtain approval to change the policies
Answer: B
Explanation:
Reference: https://vancouver.iiba.org/sites/vancouver/files/archive/Media/Downloads/CBAP-CCBA
Study Group 2017/Session 6_Chapter 7-requirements-analysis-and-design-definition.pdf
58. Before investing further in the project, a customer and the stakeholder of the project wants to be
able to visualize the final product .
Which elicitation technique should the business analyst (BA) select?
A. Interface Analysis
B. Prototyping
C. Reverse gineering
D. Observation
Answer: B
59.If the subscriber specified the radius or retained the default postal code for the search area, the list
shall additionally include the approximate driving distance in miles from the subscriber's last
registered location and the list shall be sorted in the ascending order of the driving distance.
60. A large insurance company wants to buy a new claims processing system or upgrade one of its
two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is
of the essence since there are tome regulatory charges that will be coming the following year that will
require several features that currently neither one of the two claims System currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim system are
managed, while five are located across the country. The business analyst (BA) struggled to get all
stakeholders to agree on the desired features but ultimately got agreement on ten identified key
features for the new claims system. The BA was able to build a current state and future state process
model which included all ten key features.
System a processes 75% of the company's claims. It is 5 years old and the claim processors love it
because it is easy to use. However it must go offline for two hours each day. The code is very module
so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5
million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes
offline. It could easily handle double the number of claims that system A processes. However it has a
lot of legacy code and would cost $6 million to upgrade.
Both system have some of the tem desired key features. But neither system has all ten.
The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
If System A is unanimously selected to be the system for upgrade but the technical lead says that
System
A will have to be taken offline for 3 months, what kind of strategy should the project team develop
while system A is offline?
A. Organizational
B. Stakeholder
C. Change
D. Competitive
Answer: C
61. A financial institution engaged in mortgage lending has embarked on a business process
improvement initiative to eliminate the activities that hinder growth to ultimately improve the success
rate of its mortgage business. As a benchmark for identification, the institution is keen on improving
any business process that has less than a 75% success rate. The institution has appointed a
business analyst (BA) to review the business transactions for the processes of origination, payments,
and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these
business processes:
• All the business processes are at their maximum capacity in terms of the current number of
transactions.
• Each business process has a certain number of rejects and the reasons for rejection include
documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers
have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the
documentation rejects.
Assuming the BA's recommendation to be true, what will be the new success rate of the mortgage
closure process?
A. 90%
B. 85%
C. 10%
D. 20%
Answer: C
62. You are the business analyst for your organization and working with Tim to identify the
assumptions within the business solution.
Which one of the following is an assumption?
A. The vendor believes the hardware should arrive by December 1
B. The software must be compatible with Windows Vista
C. The software must cost less than $99 per license
D. The hardware must cost less than $450 per unit.
Answer: A
63. Jenni is the business analyst for the UHQ Organization. She is preparing to complete the conduct
elicitation activity for her organization.
Jenni can use all of the following techniques as part of this activity except for which one?
A. Requirements workshops
B. Document analysis
C. Interviews
D. Problem tracking
Answer: D
64. You are hosting a collection of stakeholders from across the organization to identify the ideas and
attitudes about your company's help desk. You want the stakeholders to honestly share their opinions
about the help desk service so you can identify problems, solutions, and take actions to improve the
service.
What type of requirements elicitation activity is this?
A. Stakeholder analysis
B. Focus groups
C. Workshop
D. Root cause analysis
Answer: B
65. A business analyst (BA) is assessing tie different solution proposals .
What type of financial calculation would the BA use to determine which solution is worth investing in
based on its breakeven point?
A. Discount rate
B. Net present value
C. Return on investment
D. Internal rate of return
Answer: B
66. A business analyst (BA) has just finished verifying requirements for a new application that impacts
various business processes for product setup, sales, and support .
Which of the following methods should be used to validate the requirements with key stakeholders?
A. Team review
B. Brainstorming
C. Joint application design
D. Product backlog prioritization
Answer: A
67. You are the business analyst for the NHQ Organization. Management has asked that you
examine the workflow and internal processes for order fulfillment. Specifically, they'd like you to
complete an in-depth analysis and documentation of the business problems and opportunities that
may be exist for the organization.
What business analysis knowledge area does this activity map to?
A. Requirements elicitation
B. Solution assessment and validation
C. Enterprise analysis
D. Requirements management and communication
Answer: C
68.Subscriber shall be able to select one of the options above and supply corresponding input.
69. While reviewing the data feeds on a project the business analyst (BA) realizes there is a feed that
contains complex relationships. In order to help understand the data and accurately reflect a set of
requirements the BA decides to prioritize the requirements .
What modeling format could the BA use?
A. User interface
B. Matrix
C. Data model
D. Data dictionary
Answer: B
70. You are completing enterprise analysis. Management has asked you to create a document that
will help them create a go/no go decision to invest and more forward with a proposed project.
What document does management want you to create?
A. Feasibility study
B. Project scope
C. Solution scope
D. Business case
Answer: D
71. Which of the following is a quality control chart to track trends in project execution?
A. Control chart
B. RACI chart
C. PERT chart
D. Pareto chart
Answer: A
72. You are the business analyst for your organization and are creating the solution scope definition.
Which of the following should be included in the solution scope definition?
A. Business case
B. Technical dependencies
C. Elicitation techniques
D. Organization readiness assessment
Answer: B
73. A large insurance company wants to buy a new claims processing system or upgrade one of its
two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is
of the essence since there are tome regulatory charges that will be coming the following year that will
require several features that currently neither one of the two claims System currently support.
There are eight stakeholders onvolved in this initiative. There are local to where the claim system are
managed, while five are located across the country. The business analyst (BA) struggled to get all
stakeholders to agree on the desired features but ultimately got agreement on ten identified key
features for the new claims system. The BA was able to build a current state and future state process
model which included all ten key features.
System a processes 75% of the company's claims. It is 5 years old and the claim processors love it
because it is easy to use. However it must go offline for two hours each day. The code is very module
so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5
million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes
offline. It could easily handle double the number of claims that system A processes. However it has a
lot of legacy code and would cost $6 million to upgrade.
Both system have some of the tem desired key features. But neither system has all ten.
The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
If the budget for the initiative was firm, what is a feasible solution to make sure the project stays within
budget?
A. Buy the new system with only the first 8 features.
B. Upgrade system A with the first 8 features
C. Upgrade system B with the first B features
D. Buy the new system with only the first 5 features
Answer: B
74. The, an output of the define scope process, does document the process and criteria for accepting
completed products.
A. Statement of Work
B. Contract
C. Project scope statement
D. Project management plan
Answer: C
75. A business analyst (BA) is assigned to a project which has two main stakeholders: a highly
regulated government agency and a less formal private company. To select the business analysis
approach, the BA mi! conduct a meeting with representatives from each entity to decide on the level
of formally needed for requirements and design specifications. During
the meeting, what should the BA’s strategy be?
A. Develop consensus on a tailored approach for formality
B. Use a formal approach to appeal to the government entity's higher authority
C. Employ the standard business analysis level of formality
D. Ask the government entity to accept a flexible collaborative approach
Answer: A
76. Your organization is using a plan-driven approach to business analysis.
What must you do with all of the communication documents created as part of this high-priority project
that you are serving as the business analyst for?
A. All formal communication must be destroyed once the project is completed.
B. All communications must be documented and passed onto the solution's project manager for
analysis and to serve as supporting detail.
C. The communications management plan will dictate what will happen to the business analysis
communications.
D. All communications must be archived and will become part of the organizational process as sets.
Answer: D
77. A business analyst (BA) conducts a Business rules analysts exercise to identity the organizational
rules constraining the project in addition to existing regulations and contracts.
What else does the BA check?
A. Backlogs
B. Policies
C. Business case
D. Permissions matrix
Answer: B
78. A business analyst (BA) finds conflicting requirements gathered from several stakeholders. Aside
from interviews what additional activities can the BA use to safeguard against this happening?
A. Reviews and workshops
B. User stories and scope modeling
C. Brainstorming and estimation
D. Item tracking and mind mapping
Answer: A
79. Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th
year of operations, the company decided to begin doing work internationally. The current system used
for reporting company finances is unable to keep pace with the potential demands of doing work in
geographically dispersed locations. Therefore, the company decided to replace its client-based Profit
& Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency
across the organization and enable better decision making.
The business analyst (BA) at Company A has recently completed several rounds of elicitation to
determine the requirements for the new, web-based system. Over 1250 requirements were elicited.
An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be
seen below:
The BA will create a Data Model to meet which requirement?
A. Requirement ID F-R0002
B. Requirement ID FE10001
C. Requirement ID NFP0002
D. Requirement ID F-R0003
Answer: C
80. Paul has been asked to complete SWOT analysis for his solution scope .
What does SWOT analysis mean?
A. Strengths, Weaknesses, Opportunities, Time
B. Stakeholder Weaknesses, Organizational Threats
C. Stakeholders Weaknesses, Organization, Threats
D. Strengths, Weaknesses, Opportunities, Threats
Answer: D