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Naukri Vijayrana (6y 6m)

Vijay Rana is a Technical Support Engineer specializing in Network Security with experience at MM9 Information Technology Pvt. Ltd., where he provides technical support for Sophos and FortiGate products. He has previously worked as a Network Engineer for Bharat IT Services Ltd. and Targus Technologies Pvt. Ltd., focusing on troubleshooting, configuration, and maintenance of network devices. Vijay holds a Bachelor in Technology (Computer Science) and possesses strong problem-solving and teamwork skills.

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20 views3 pages

Naukri Vijayrana (6y 6m)

Vijay Rana is a Technical Support Engineer specializing in Network Security with experience at MM9 Information Technology Pvt. Ltd., where he provides technical support for Sophos and FortiGate products. He has previously worked as a Network Engineer for Bharat IT Services Ltd. and Targus Technologies Pvt. Ltd., focusing on troubleshooting, configuration, and maintenance of network devices. Vijay holds a Bachelor in Technology (Computer Science) and possesses strong problem-solving and teamwork skills.

Uploaded by

nikita01goyal
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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VIJAY RANA

Shaheed Bhagat Singh Appt.Sect-14, New Delhi, Dwarka-110078


Mob. No. - 9718561776, Email - vijayrana1086@gmail.com

 To obtain challenging a responsible in the organizations and to serve it with my honesty


competence and delivering my best performance.

Work Experience
March 2023 to till date: -

Designation: Technical Support Engineer -Network Security

Company: MM9 Information Technology Pvt. Ltd.

 Provide Sophos and FortiGate customers with Technical Support within the defined
parameters of Sophos Support Services including customers with defined with a focus on
quality and customer satisfaction, covering our Network products - Sophos Firewall and
Sophos Central.
 Configure the HA (High Availability) in the Sophos and FortiGate firewall.
 Configure the Aruba access point and other etc.
 Configure the Sophos and FortiGate firewall according to the client policies.
 Configure the Loadbalacing in the Sophos and FortiGate firewall.

 Sophos and FortiGate in which we configure the interfaces Lan, Wan and Dmz. configure
the web and Application policies according to the client requirement.
 Provide Team Leader or Manager feedback with regards to Technical Support procedures
and policies, with the goal of improving overall customer satisfaction as well as engineer
efficiency.
 Work with other Clients to meet their technical needs and Solve problems and issues
reported.
 Provided technical direction to customers regarding operational issues, firmware upgrades,
and general maintenance.
 Troubleshoot required resolution, including account provisioning, device functionality, and
configuration.
 Consult user guides and technical manuals to research and implement solutions.
 Handling client inquiries about repairs, technical problem resolution and connectivity.
 Knowledge in Tracing issues and escalating tickets for unresolved issues using ticket
management tool.

August 2016 to February 2023 : -

Designation: -Network Engineer, Bharat It Services Ltd.

Client: - Ministry of Education, Shastri Bhawan (New Delhi)

 Provide support to customers.


 Troubleshooting and Configuration of Switches SG-350.
 Setup the rack of Switch/Routers and with cabaling.
 Fixing network faults.
 Network maintenance.
 Provide support to customer as well as partner.

November 2015 To July 2016


Designation: -Network Engineer, Targus Technologies Pvt. Ltd.
Client: - Krishna Maruti [ Kml Molding]
 Troubleshoot Network Devices such as Cisco Switch/Routers, TP Link Switch, Lan
Connection.
 Monitoring Network Devices.
 Fixing network faults.
 Network maintenance.
 Managing Windows OS, Linux OS, management software.
 Crimping RJ45 Connectors.
 Setup Video Conference.
 Lan tagging.
 Provide support to customers.

June 2015 To October 2015


Designation: -Desktop Engineer, Mawai Infotech Ltd.
Client: – Uniline
 Provide Software, Hardware, OS and Network Support.
 Configure Client OS for Domain and internetworking connectivity.
 Sharing folders, planning and assigning permission, system policies and hardware
profiles, hard disk configuration for fault tolerance.
 Ensuring the Continuity of the Network with Server and Administration.
 Troubleshooting of hardware issues.
 Defining the processes as per customer requirements, implementing the processes and
ensuring adherence to the processes.
 Installation of MS-office and Other Software
 Support outlook office 365, deleting e-mails & backup of e-mails.
 Support windows 10 and windows 7.
Education: -

 Bachelor in Technology (Computer Science) Doon Valley Institute of Technology, Karnal (K.U.K) Completed
Graduation with 64% MARKS.
 12TH Passed from H.B.S.E.
 10TH Passed from H.B.S.E

Skills: -
 Knowledge – Know your way around desktop hardware, software applications, operating
systems and network connectivity.
 Problem solving – Resolve problems while maximizing efficient use of computing
resources.
 Teamwork – Work well in a team-oriented environment.
 Mobility – Be willing to take on a new position at your current company or accept
additional responsibilities when asked.

Activities: -

 Address user tickets regarding hardware, software and networking.


 Walk customers through installing applications and computer peripherals.
 Ask targeted questions to diagnose problems.
 Guide users with simple, step-by-step instructions.
 Conduct remote troubleshooting.
 Test alternative pathways until you resolve an issue.
 Customize desktop applications to meet user needs.
 Record technical issues and solutions in logs.
 Direct unresolved issues to the next level of support personnel.
 Follow up with clients to ensure their systems are functional.
 Report customer feedback and potential product requests.
 Help create technical documentation and manuals.

Personal details: -

Father's name - Late Sh. Ramesh Singh

Mother name - Murti Devi

Date of birth - 06TH Oct-1986

Permanent address - Karnal,Village- Kalron, State-Haryana

Nationality. - Indian

Language known. - Hindi & English

Declaration: -
I hereby that all the information given above is correct According to the best of my knowledge and belief.

Date -…………….. Signature


Place-……………. VIJAY RANA

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