. eecccccceee DELIA eeeeeeeee Business eeee Communication eee sy 411 (3) PTT Te nT PTET od f=) DELTA Augmented: Play all audios for free!DELTA Business Communication Skills Series editors Susan Lowe and Louise Pile Presenting Susan Lowe and Louise Pile aS aay Ur)1. fltton 1549 | 2022 21 20 DATTA Publishing 2006 \wwdeltapublishing co.uk ‘© Est Kot Sprachen GmbH, Rotebihistrae 77, 70178 Stuttgart 2017, Alleights reserved. No reproduction. copy or transmission of this publication may be mode without writen permision frm the publishers ‘rin accordance with the provisions of the Copyright, Designs an Patents Act 1988. forunder the terms of uny Hconce permitting ‘copying ised by the Copyright Liensing ‘Agency. 90 Tottenham Court Road [London WIP 9HE PHoTocoPLARLE ages 46-52 may be photocopled for sein class but may not be sold oF ‘distibuted separately o included in any ‘other publication forsale or distribution. Coal read by Sarah Baldy-Kainapet Baited by Catriona Watson-Rrown | Designed by Caroline Jobaston ilustratons by Mark Dulin (pp 14. 15,17, 21.55) ‘nd Martin Shovel (p28) Cover design by Greg Sweetnam Picture esearch by Mandy Twels Printed by Hlanders GmbH, Waiblingen Pho ackotedgments Gat Images font cover and page 41 (Esher page 19 isher) Photoibary: page 9 Undex Stock: page 23 (Mode Images): page 34 (Picture Pres) Supestock: page 40 (Prancisco Cruz) SBN 9783-12501323-0 9 7831251013230Contents Introduction Needs analysis Learning journal Unit |: The first few minutes Unit 2: Using equipment Unit 3: Organizing what you want to say Unit 4: Maintaining interest Unit 5: Dealing with problems and questions Unit 6: Summarizing and concluding Resources Transcripts and answer keys 22 28 34 40 46 53Introduction P ‘approach to develop key communication international business environment. The English at pre-intcrmediate and intermediate level. ‘and it can be used either in the classroom or for sel fA Business Communication Skills is a new series which uses a learner-centred language skills essential for to lesigned for learners of busin ther pre-service or in-service, idy. Features of the series include: © Individual Needs analysis and Learning journal © Awareness-raising activities @ Extensive personalized exercises © Tips for effective performance in business Helpful suggestions for language study © Regular language reference and review sections © Photocopiable resources: © Amintegrated audio CD © Full transcripts and answer keys Presenting aims to develop the skills and language needed to make effective presentations: In English, to large and smalll audiences, and in formal and informal situations. Presenting consists of six core units, each containing © Context — to raise awareness of the skills and issues involved in giving different kinds of presentation, and to introduce different strategies for developing these skills © Presentation and Practice ~ of core language (vocabulary. functional phrases and sronunciation) linked to these skills © Tips (practical or language related) —on how to be more effective when making presentations ‘© Consolidation — to allow you to apply what you have learned to your own work situation © Reference — useful phrases and vocabulary related to each unit ‘© Review — study suggestions and further practice (ideal for homework/self-study) ‘The book also contains: © Needs analysis. This encourages you to consider what you need to focus on in order to get the most out of the book and your learning, © Learning journal. This provides the opportunity to reflect and personalize what you have studied in the book. ‘© Resources section. his provides additional material such as photocopiable frameworks and cards. ‘© Answer key. This Is designed to enable you to work elther alone or with a © Transcripts. These detail the content of the accompanying CD. acher. How to use this book Step 2 You should then familiarize yourself with Step I It is recommended that you start by working through the Needs analysis (page 5). This will help you you are asked to refer at the end of every @ think about your strengths and ‘weaknesses in presenting in English: © identify and prioritize your immediate ‘and future needs for presen © determine the order in which you work through the core units of this book. We hope you enjoy using this book, S-Gowe SELR ‘Susan Lowe and Louise Pile “Authors core unit Step 3 You should work through the units in the order you feel most appropriate to your needs and interests About the authors Ey re csucin ‘Susan Lowe and Louise Pile have extensive general and Business English teaching and teacher training experiens multimedia language-learning materials. "They have written and edited a range of print andNeeds analysis At some time or other, most of us have to make a presentation of some sort. Speaking to ‘an audience Is what a presentation Is in its most basie sense, Who that audience is and how formal the situation is, however, can vary. What about you? How effective are you. at giving presentations? Consider first of all the kind of presentations you give, why and to whom. Consider then what you find challenging about giving presentations and what ‘you'd like to improve, | Complete the table below about yourself. How often I give a presentation The kinds of presentation I give ‘The purpose of the presentations ‘The audience What I nd difficult about giving a presentation is: stimpression © makinga good © structuring my presentation = TY @ keeping my audience interested >) © dealing with problems a © using eanipment visuals gd © closing the presentation Q © dealing with questions a © other summaries at the beginning of Units |-6 and think about which areas you need to develop. Developing your awareness of what you already do well, and what you could do better, will allow you to focus on improving those skills you really need. Note down the units you intend to work through in order of priority for you - in terms of the area in which you feel you are weakest, or which is currently of most importance to you. Unit number and focus area 6 {efor you start working through the wits -starting withthe one you std es your top Priory lok at he Learning journal on pages an Need anaisis IEDuring the course Your Learning journal Learning journal As you work through each unit, summarize helpful language and tips for giving eflective presentations from each unit. An example is given, but what you note down will depend ‘upon your own learning pattern. You should also keep a note of areas that colleagues ‘and friends have said you need to improve on. Example Unit: Unit: 4 Useful language: 3s | mentioned Useful language: to develop / earlier / I'll come back to that later developmental testing Useful tips: The structure of a Useful tips: Group key ideas into presentation can be given through | threes for extra emphasis. the use of phrases and/or pauses and stress Unit: 1 Useful language: Useful language: Useful tips: Useful tips: nit:3 Unit: 4 Useful language: Useful language: Useful tips: Useful tip: Units5 Unit: 6 Useful language: Useful language: Useful tips: Useful tips:After the course Your planner Itis important to consolidate your learning, both during your course and afterwards at ‘work. Afier you have completed each unit, you should decide how you will continue to develop your skills, for example which consolidation/revision exercises you will do or how you will practise what you have learned in the workplace. Note that iis helpful to give yourself realistic deadlines! Make notes on developing your skills, for example An example is given to help you. fa framework like the one below. Example Unit: Focus area: Maintaining interest Inced to: make sure | don't speak too slowly or in a monotonous way To do this better Lintend to: do the review exercises (Unit 4) on skills and pronunciation (by 24 July). Iwill also use some questions to involve the audience and I will try to use some phrases such as ‘Here's an example’ to clarify what | mean next time | give a presentation. Unit: Focus area: Ineed to: ‘Todo this better, lintend to: ‘This book is designed to be used during and after a course, so keep it with you and refer back to it whenever you need to, and keep adding to your notes! Learning journalThe first few minutes THIS UNIT LOOKS AT: lm the importance of making a good first impression lm useful phrases for greeting the audience, introducing yourself and others, and giving the purpose of your presentation Context | Brainstorm different types of presentations that business people might give. © Giving a guest lecture at a conference © Explaining a new product at a trade show © Presenting a new policy to the sales team Think of the last presentation you gave. Why did you give the presentation? How long did the presentation last Whow: adiens sthe: 2 How well did you know them? 2 . © Where were you . . . Do you think you m wade a good first impression? Look at these techniques for opening a presentation. Have you used / heard anyone else use any of them? In what contexts? a surprising fact, astory/anecdote . . © aquestion © ajoke In which contexts might each of the techniques be morelless appropriate? How else might you gain the audience's attention in the first few minutes of, your presentation? :Presentation 1 A) 1.1 Listen to the presentation extracts (I~4) and match them to these topicslscuations (a-d). 4 an annual conference b afactory tour © construction schedule OULU anew way of working 2) 1.1 Listen again and decide ... 1 which speakers willbe giving the presentation ajonthelrown — b) with others. cer knows the 2 how well each spea lence. which of the techniques trom Exercise 3 in the Context section Speaker 2 uses. Greetings 3 a Look at these ways of greeting an audience. Tick those you would use in more informal situations. Hello everyone ice how the peener les Good afternoon/morning. skers often use hort forms to sun Hithere. more informa ot Good morning, ladies and gentlemen. ‘Feent: Z would like = Good ladies and gent Tait: Fom= me) Weleometo. ‘My name is = my na Tike to weleome you to vate ete. u ‘Thank you (for) ... ‘Thanks. UoULOULU b O} 1.1 Listen to the four speakers again. Which greeting does each one use? What other greetings do you use when giving a presentation? 1 The esetow minutesIntroductions 4 a Look at the phrases below. Now read the transcripts for audio I.1 on. page 53 and add to the table any other phrases for introducing yourself and others. Introducing yourself Introducing others 1d like to introduce myself. 1d like to take this opportunity to Let me introduce myself, introduce Bernard is responsible for b Use some of these phrases to: @ introduce yourself © introduce your colleagues and say what they do. Purpose 5 a Match the two halves of sentences describing purposes for gi presentation. Tmhere today to Fm going to talk about I 2 3. The purpose of my presentation .. 4 Cécile will tell you .. just wanted to let you .. . know about the new computer system. Db... put forward our proposal «Is to outline the new health and safety procedures. 4... about the course, the plans for the company. b Use the sentence beginnings (|-5) to make sentences that you might use ina presentation. Practice 1 {~}, 1.2 Listen to the presentation extract. Who isthe speaker? 2. What is the reason for the present 2.) 1.2 Listen again. What phrases does the speaker use to: 1 greet the audience? 2 Introduce herself? 3 explain what she will speak about? (), 1.2 Read the transcript for audio 1.2 on page 53 and mark! where you think the speaker should pause. Record the sentences yourself onto a blank cassette, pausing where appropriate. Listen to audio 1.2 again and compare your version with the version you hear. Ly: reese tow minutes4 Complete these prompts appropriately. 1 Good allernoon, Ladi 2 Tdllke to welcome 3 Hello, everyone, and thanks 4 The purpose of my presentation is to . 5 My name is Jaeques and I'm .. 5 Correct the errors in this extract. Good afternoon to ladies and gentlemen. Welcome by Taelex here in Helsinki. Let me introducing myself, My name’s Hari Mikkonen and I'm production manager here, Here is Mikka Lehtinen, who will show you around the factory later. Mikka is responsible at ‘maintaining the machinery here on site. 6 Imagine you are going to give a presentation to a group of clients about the products/services your company offers.You don’t know the group at all. eG + the audience and thank them for inviting you. © Introduce yourself and your colleagues. ‘© Say what your talk will be about. 7 a Youare Meeli Saluveer from Tallinn. You receive this e-mail. Make notes on. what you will say. Subject: Personnel policy presentation Hi Mech Thanks for agreeing to present the new personnel policy to staff with me /tomorrow. Would you do the fist few minutes? Once you've told them what we're going to talk about, I'l take aver. Perhaps you could then prepare some b Practise giving the first few minutes of the presentation, paying atter to making a good first impression. Consolidation 1 Think of two different presentations you may have to give in the future. For each presentation, note the following: the subject what you hope to achieve your audience how you will open the presentation 2. Choose one of the presentations and make notes on what you plan to say in the first few minutes. 3 Practise giving the introduction to your presentation (perhaps record yourself). 4 Use the checklist on page 46 to evaluate your performance. 1 The ese tow minutesReference Useful phrases Vocabulary Systems and processes (administration) process ‘Good morning/aternoon /evening assignment Hithere.* (health and safety) procedure ‘Good morning, ladies and gentlemen. to implement Weleome to Information systems: I'd like to weleome you (to) .. toinstall (machinery) ‘Thank you (for). to maintain (machinery) ‘Thanks (personnel) policy frecrediteror proposil ‘My name’s / I'm (Gill Sand). weil Lot me introduce (myself / my colleague). “hedule I'd like to introduce (myself / my aan colleague). to simplify Let mestart by introducing (myself /my (software) program colleague). aes Purpose structure ‘Today I'm going to timetable Im here today to toupdate T'm going to talk about .. ‘The purpose of my presentation Is. (Cécile) will tll you .. Tjust wanted to let you all know ...* informal Study suggestion It possible, video yourself, or get a colleague to video you. giving your presentation. Afterwards, watch the video with your colleague and discuss aspects of your performance (appropriateness of body language, formality, etc.). Make notes so you can improve next time, for example: Don't say I want you all to ... but Please could you all now Lh | ree eee tow mitesReview Skills Useful phrases Vocabulary Pronunciation LGN or cises reenter overiees Ue roe hanes ence makes a good first impression? Why? / Why not? I Match these sentences halves. Let me introdt Tllke to welcome you all My name's Gill Sand, a myself and my colleague. b to Hull Communications, ¢ T'm the press offer here, d tell you about some change 10 company policy. 2 Imagine you have to a) greet and b) introduce yourself and a colleague to a group of people visiting your factory. What would you say? 3 Prepare a presentation for a group of colleagues about a course you have recently attended. Practise the beginning of your talk, paying attention to making a good first impression. Use the checklist on page 46 to evaluate your performance. How many words in the unit can you find to do with systems and processes? Use six of these words to make sentences of your own. 6 (7), 1.3 Read the transcript for Speaker 2 (page 53). Listen again and mark I! where the speaker pauses. Record yourself giving the same presentation ‘opening. Speak clearly and pause in the same places as Speaker 2. Listen to your recording. How effective was your presentation opening? 1 The fesetow minutos EIIf you want the full version of the book, go to the Telegram bot. O ee “ on + ‘ > ls go — 7 —e Link to the bot: @ELTBookPDFBot