CHAPTER-III DATA ANALYSIS AND INTREPRETATION TABLE NO: 3.1 AGE OF RESPONDENTS S.NO PARTICULARS NO.

OF RESPONDENTS 1 2 3 4 Below 18 yrs 19yrs-25yrs 26yrs-35yrs 36yrs & above TOTAL 8 62 22 8 100 8% 62% 22% 8% 100% PERCENTAGE

INTERPRETATION It is clear from the above table that out of 100 respondents 62% of the respondents are from the age group of 19yrs-25yrs, 22% of the respondents are from the age group of 26yrs35yrs, and 8% of the respondents are from the age group of below 18yr and 36yrsand above. Majority of the respondents is 62% 19yrs-25yrs.

CHART NO: 3.1 AGE OF THE RESPONDENTS 70%

60% 50% Percentage

40%
30%
22%

20% 10% 0%
8% 8%

Below 18 yrs

19yrs-25yrs 26yrs-35yrs Age of the Repondants

36yrs & above

TABLE NO: 3.2 GENDER OF THE RESPONDENTS S.NO PARTICULARS NO. OF RESPONDENTS 1 2 Male Female TOTAL 51 49 100 51% 49% 100% PERCENTAGE

INTERPRETATION The above table shows out of the 100 respondents, 51% respondents are male and 49% of the respondents are female. The majority of the respondents are (51%) are male.

CHART NO: 3.2 GENDER OF THE RESPONDENTS 52%

51% 51% Percentage

50%
50%
49%

49% 49% 48%

Male
Gender of the Respondents

Female

TABLE NO: 3.3 EDUCATIONAL QUALIFICATION OF THE RESPONDENTS S.NO PARTICULARS NO OF RESPONDENTS 1 2 3 4 SSLC HSC GRADUTATION POST GRADUTATION TOTAL 5 16 65 24 100 5% 16% 65% 24% 100% PERCENTAGE

INTERPRETATION The above table shows out of the 100 respondents, 65% of the respondents are being graduated, 24% of the respondents are being post graduated, 16 % had passed out HSC, 5% had passed out SSLC. The majority of respondents are (65%) graduation.

CHART NO: 3.3 EDUCATIONAL QUALIFICATION OF THE RESPONDENTS 70%

60%

50%

Percentage

40%

30%
24%

20%

16%

10%
5%

0%
SSLC POST GRADUTATION Educational Qualification of the Respondents HSC GRADUTATION

TABLE NO: 3.4 OCCUPATION OF THE RESPONDENTS S.NO. PARTICULARS NO. OF RESPONDENTS 1 2 3 4 Professional Employee Agriculture Others TOTAL 24 56 8 12 100 24% 56% 8% 12% 100% PERCENTAGE

INTERPRETATION The above table shows out of the 100 respondents, 56% of the respondents are Employee, 24% of the respondents are professional, 12% of the respondents are others, 8% of the respondents are agriculture. The majority of respondents are (56%) employee.

CHART NO: 3.4 OCCUPATION OF THE RESPONDENTS 60%

50%

40% Percentage

30%
24%

20%
12%

10%

8%

0% Professional Employee Agriculture Others

Occupation of the Respondents

TABLE NO: 3.5 MARITAL STATUS OF THE RESPONDENTS S.NO PARTICULARS NO. OF RESPONDENTS 1 2 Single Married TOTAL 49 51 100 49% 51% 100% PERCENTAGE

INTERPRETATION The above shows out of 100 respondents, 51% of the respondents are married, 49% of the respondents are single. The majority of respondents are (51%) married

CHART NO: 3.5 MARITAL STATUS OF THE RESPONDENTS

52%
51%

51% 51% Percentage 50% 50%

49% 49% 48% Single Married Marital Status of the Respondents

TABLE NO: 3.6 ANNUAL INCOME OF THE RESPONDENTS S.NO PARTICULARS NO. OF RESPONDENTS 1 2 3 4 5 Rs5000-Rs10000 Rs10001-Rs15000 Rs15001-Rs20000 Rs20001-Rs25000 Rs25001 & above TOTAL 17 33 10 21 19 100 17% 33% 10% 21% 19% 100% PERCENTAGE

INTERPRETATION The above table shows out of 100 respondents, 33% of the respondents are from the income group of Rs10001-Rs15000, 21% the respondents are from the income group of Rs20001-Rs25000, 19% the respondents are from the income group of Rs25000 & above, 17% the respondents are from the income group of Rs5000-Rs10000, 10% the respondents are from the income group of Rs15001-Rs20000. The majority of the respondents are (33%) from the income group of Rs10001Rs15000.

CHART NO: 3.6 ANNUAL INCOME OF THE RESPONDENTS 35%

33%

30%

25%
21%

Percentage

20%
17%

19%

15%
10%

10%

5%

0%

Annual Income of the Respondents

TABLE NO: 3.7 PREFERENCES FOR ONLINE BOOKING BY RESPONDENTS S.NO PARTICULARS NO. OF RESPONDENTS 1 2 3 Save time Convenience Necessity TOTAL 43 29 28 100 43% 29% 28% 100% PERCENTAGE

INTERPRETATION The above table shows out of 100 respondents, 43% of the respondents use online booking to save time, 29% of the respondent use online booking for convenience, 28% of the respondents use online booking for necessity. The majority of the respondent (43%) use online booking to save time.

CHART NO: 3.7 PREFERENCES FOR ONLINE BOOKING BY RESPONDENTS

50%

45%

43%

40%

35%
29%

30% Percentage

28%

25%

20%

15%

10%

5%

0% Save time Convenience Necessity PREFERENCES FOR ONLINE BOOKING BY RESPONDENTS

TABLE NO: 3.8 AWARENESS OF ONLINE BOOKING S.NO PARTICULARS NO. OF RESPONDENTS 1 2 3 4 5 Relatives & friends Advertisement Newspaper & magazine Agents Others TOTAL 9 30 42 19 0 100 9% 30% 42% 19% 0% 100 PERCENTAGE

INTERPRETATION The above table shows out of the 100 respondents, 42% of the respondents aware of online booking through newspaper & magazine, 30% the respondents aware of online booking through advertisement, 19% the respondents aware of online booking through agents, 9% the respondents aware of online booking through relatives & friends, 0% through others. The majority (42%) of the respondents aware of online booking through newspaper & magazine.

CHART NO: 3.8 AWARENESS OF ONLINE BOOKING

45%
42%

40%

35%

30%

30%

25% Percentage

20%

19%

15%

10%

9%

5%

0%

0% Relatives & Advertisement Newspaper & Agents friends magazine Awareness of Online Booking Others

TABLE NO: 3.9

FREQUENCY IN PREFERENCE S.NO PARTICULARS NO. OF RESPONDENTS 1 2 3 Air tickets Train tickets Bus tickets TOTAL 22 33 40 100 22% 33% 40% 100 PERCENTAGE

INTERPRETATION The above table shows out of the 100 respondents, 40% of the respondents frequently use bus tickets, 33% the respondents frequently use train tickets, 22% the respondents frequently use air tickets. The majority of the respondents (40%) of respondents frequently use bus tickets.

CHART NO: 3.9 FREQUENCY IN PREFERENCE

45%
40%

40% 35% 30% Percentage 25% 20% 15% 10% 5% 0% Air tickets Train tickets Frequency in Preference Bus tickets
33%

22%

TABLE NO: 3.10 TOOLS USED FOR ONLINE TICKET BOOKING

S.NO

PARTICULARS

NO. OF RESPONDENTS

PERCENTAGE

1 2 3 4

Through mobile phone Personal computer Agents Others TOTAL

44 42 13 1 100

44% 42% 13% 1% 100%

INTERPRETATION The above table shows out of the 100 respondents, 44% of the respondents use mobile phone to book tickets through online, 42% of the respondents use personal computer to book tickets through online, 13% of the respondents use agents to book tickets through online, 1% of the respondents use other services to book tickets through online. The majority of the respondents (44%) respondents use mobile phone to book tickets through online.

CHART NO: 3.10 TOOLS USED FOR ONLINE TICKET BOOKING

50% 45% 40% 35% 30% 25% 44% 42%

Percentage

20% 15% 10% 5% 1% 0%

13%

Through mobile Personal Agents phone computer Tools used for Online Ticket Booking

Others

TABLE NO: 3.11 PREFERENCE IN TYPES OF AIRLINES

S.NO

PARTICULARS

NO OF RESPONDENTS

PERCENTAGE

1 2 3

Domestic travel International travel Others TOTAL

43 53 4 100

43% 53% 4% 100

INTERPRETATION The above table shows out of the 100 respondents, 53% of the respondents prefer for international travel, 43% of the respondents prefer for domestic travel, 4% of the respondents prefer other services. The majority of the respondents (53%) prefer for international travel.

CHART NO: 3.11 PREFERENCE IN TYPES OF AIRLINES

60%
53%

50%
43%

40% Percentage

30%

20%

10%
4%

0% Domestic travel International travel Preference in Types of Airlines Others

TABLE NO: 3.12 SATISFACTORY LEVEL OF ONLINE BOOKING BY MEANS OF AIR TICKET

S.NO

PARTICULARS

NO OF RESPONDENTS

PERCENTAGE

1 2 3 4 5

Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied TOTAL

40 44 10 6 0 100

40% 44% 10% 6% 0 100

INTERPRETATION The above table shows out of the 100 respondents, 44% of the respondents are satisfied with online booking by means of air ticket, 40% of the respondents are highly satisfied with online booking by means of air ticket, 10% of the respondents are neutrally satisfied with online booking by means of air ticket, 6% of the respondents are dissatisfied with online booking by means of air ticket, 0% of the respondents are highly dissatisfied with online booking by means of air ticket. The majority (44%) of the respondents are satisfied with online booking by means of air ticket

CHART NO: 3.12 SATISFACTORY LEVEL OF ONLINE BOOKING BY MEANS OF AIR TICKET

50%

45%
40%

44%

40%

35%

30% Percentage

25%

20%

15%
10%

10%
6%

5%
0

0%

Highly Satisfied Neutral Dissatisfied Highly satisfied dissatisfied Satisfactory Level of Online Booking by means of Air Ticket

TABLE NO: 3.13 SATISFACTORY LEVEL OF ONLINE BOOKING BY MEANS OF TRAIN TICKET

S.NO

PARTICULARS

NO OF RESPONDENTS

PERCENTAGE

1 2 3 4 5

Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied TOTAL

29 64 6 1 0 100

29% 64% 6% 1% 0 100

INTERPRETATION The above table shows out of the 100 respondents, 64% of the respondents are satisfied with online booking by means of train ticket, 29% of the respondents are highly satisfied with online booking by means of train ticket, 6% of the respondents are neutrally satisfied with online booking by means of train ticket, 1% of the respondents are dissatisfied with online booking by means of train ticket, 0% of the respondents are highly dissatisfied with online booking by means of train ticket. The majority 64% of the respondents are satisfied with online booking by means of train ticket.

CHART NO: 3.13 SATISFACTORY LEVEL OF ONLINE BOOKING BY MEANS OF TRAIN TICKET

70%
64%

60%

50%

Percentage

40%

30%

29%

20%

10%
6% 1% 0

0%
Highly satisfied Highly dissatisfied Satisfactory level of Online Booking by means of Train Ticket Satisfied Neutral Dissatisfied

TABLE NO: 3.14 SATISFACTORY LEVEL OF ONLINE BOOKING BY MEANS OF BUS TICKET

S.NO

PARTICULARS

NO OF RESPONDENTS

PERCENTAGE

1 2 3 4 5

Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied TOTAL

46 39 13 2 0 100

46% 39% 13% 2% 0 100

INTERPRETATION The above table shows out of the 100 respondents, 49% of the respondents are highly satisfied with online booking by means of bus ticket, 39% of the respondents are satisfied with online booking by means of bus ticket, 13% of the respondents are neutrally satisfied with online booking by means of bus ticket, 2% of the respondents are dissatisfied with online booking by means of bus ticket, 0% of the respondents are highly dissatisfied with online booking by means of bus ticket. The majority, 49% of the respondents are highly satisfied with online booking by means of bus ticket.

CHART NO: 3.14 SATISFACTORY LEVEL OF ONLINE BOOKING BY MEANS OF BUS TICKET

50%
46%

45%

40%

39%

35%

30% Percentage

25%

20%

15%

13%

10%

5%
2% 0

0% Highly satisfied Highly dissatisfied Satisfactory level of Online Booking by means of Bus Ticket Satisfied Neutral Dissatisfied

TABLE NO: 3.15 USAGE OF ONLINE BOOKING

S.NO

PARTICULARS

NO OF RESPONDENTS

PERCENTAGE

1 2 3 4

Daily Weekly once Very often If necessary TOTAL

13 21 47 19 100

13% 21% 47% 19% 100

INTERPRETATION The above table shows out of 100 respondents, 47% of the respondents use online booking very often, 21% of the respondents use online booking weekly once, 19% of the respondents use online booking if necessary, 13% of the respondents use online booking daily. The majority 47% of the respondents use online booking very often.

CHART NO: 3.15 USAGE OF ONLINE BOOKING

50%
47%

45% 40% 35%

30%
Percentage

25%
21%

20% 15% 10% 5% 0% Daily Weekly once Very often

19%

13%

If necessary

Usage of Online Booking

TABLE NO: 3.16 OPINION ABOUT ONLINE BOOKING

S.NO

PARTICULARS

NO OF RESPONDENTS

PERCENTAGE

1 2 3

Very good Good Poor TOTAL

17 79 4 100

17% 79% 4% 100

INTERPRETATION The above table shows out of 100 respondents, 79% says online booking service as good, 17 % says online booking service as very good, 4% says online booking service as poor. The majority of the respondents (79%) say online booking service as good.

CHART NO: 3.16 OPINION ABOUT ONLINE BOOKING

90%
79%

80%

70%

60%

Percentage

50%

40%

30%

20%

17%

10%
4%

0%

Very good

Good
Opinion about Online Booking

Poor

TABLE NO: 3.17 DIFFICULTIES FACED BY THE RESPONDENTS

S.NO

PARTICULARS

NO OF RESPONDENTS

PERCENTAGE

1 2

Yes No TOTAL

10 90 100

10% 90% 100

INTERPRETATION The above table shows out of 100 respondents, 90% of the respondents are not facing any difficulties, 10% of the respondents are facing difficulties.

CHART NO: 3.17 DIFFICULTIES FACED BY THE RESPONDENTS

100%
90%

90% 80% 70% 60% Percentage 50% 40% 30% 20%

10% 0% Yes No Difficulties faced by the Respondents