Simulation Pack

CHCDIS020 Work effectively in disability support

Contents

Student instructions 3
Job description 5
Client documents 10

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
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Student instructions
You will use the information in this Simulation Pack to guide you through your assessment activities. Your
assessment will occur in a simulated disability services environment that will be set up at your training
organisation. This will include the full range of resources and facilities required to help you complete your
work, including people playing the roles of the client, your supervisor and colleagues.
This Simulation Pack provides you with the instructions to complete your assessment. It also includes
documents that you will need to refer to and use, including:
 a Disability Support Worker job description
 a client profile
 an individualised plan for the client.
This Simulation Pack is supported by Junction Glen Support Services Policy and Procedures. Read through
Junction Glen’s document. If you are familiar with these procedures from other units you have studied, we
recommend you still review them to refresh your memory. There may also be new policies and procedures
added that are relevant to this current unit that you may not have read before.

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
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 Read this information

Today you are working with one of your clients, Randwick.

You will be providing support as per his individualised plan. However, during your work with Randwick
there will be a number of things that will occur. You will need to demonstrate that you can follow your job
description and Junction Glen Support Services Policy and Procedures throughout your work.
Remember, you will need to do the following:
 carefully read the individualised plan to determine the support tasks to be performed
 clarify and confirm job role requirements and expectations with your supervisor, including referral
requirements
 demonstrate professional conduct at all times
 work in a manner that shows you can follow the legal requirements of their job role
 uphold the rights of your client
 communicate and cooperate professionally with interdisciplinary team members
 correctly use digital technology to access and share information
 obtain consent ahead of any support tasks being undertaken
 apply person-centred communication techniques while supporting your client
 follow organisation procedures to record, maintain and store information, including reports, checklists
and other documents relevant to your role
 follow privacy and confidentiality procedures
 use industry terminology correctly (in both written and verbal form)
 recognise and report signs of abuse by following organisational policies and procedures.
Before you begin your work with Randwick, you will be meeting with your supervisor.
As part of your work you will need to also do the following:
 complete a copy of the Support Worker WHS Checklist (you will do this before and after your work
with Randwick)
 complete a Suspected Abuse and Neglect Report
 complete the Client Progress Notes document.
These forms will be accessible on the system your RTO will have set up. You will fill them out
electronically.

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
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Job description
Job title: Disability Support Worker

Position type: Full time

Organisation: Junction Glen Support Services

About us: Junction Glen Support Services is a community services agency providing ageing
and disability support services. It offers a range of independent and supported living
options. We are a leading disability support service provider dedicated to enhancing
the lives of individuals with disability. We are committed to delivering high-quality,
person-centred support to promote independence and improve the overall wellbeing
of our clients.

A b ou t th e role
As a Disability Support Worker at Junction Glen, you will play a key role in providing essential care,
assistance and support to people with disability. You will work directly with clients in various settings,
including their homes, community centres and residential facilities, to ensure they can lead fulfilling lives and
achieve their goals.

K ey resp onsibilities
Personal care:  Assist clients with personal hygiene, grooming and dressing.
 Support clients with mobility and transfers.
 Administer medication as prescribed and maintain accurate
records.

Emotional and social support:  Foster positive relationships with clients, their families and their
carers.
 Engage clients in meaningful social activities and outings.
 Provide emotional support and companionship.

Health and wellbeing:  Monitor and report changes in clients’ health conditions.
 Assist with meal preparation and dietary requirements.
 Encourage and promote a healthy lifestyle.

Community integration:  Facilitate clients’ participation in community events and activities.

 Support clients in developing essential life skills.
 Advocate for clients’ rights and inclusion in society.

Behavioural support:  Assist, with patience and empathy, in managing challenging

behaviours.

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  Implement behaviour support plans effectively and in accordance
with guidelines.

Client-centred approach:  Tailor your support to the specific needs and preferences of each
client.
 Collaborate with clients, their families and their carers to create
individualised plans.

Communication and advocacy:  Act as a liaison between clients and healthcare professionals.
 Advocate for clients’ rights, ensuring their voices are heard.

Transportation:  Provide transportation for clients to medical appointments, social

outings and other activities.
 Ensure the safety and comfort of clients during transportation.

Cultural sensitivity:  Respect and embrace the cultural backgrounds and beliefs of
clients.
 Promote a culturally sensitive and inclusive environment.

Assistive technology:  Ability to use assistive devices and technology to enhance clients'
independence.
 Support clients in learning how to use assistive devices and
technology.

Emergency response:  Be prepared to respond to emergencies promptly and appropriately.

 Follow emergency response procedures and ensure the safety of
clients.

Record keeping and reporting:  Maintain detailed and accurate records of all client interactions and
care activities.
 Report any incidents, concerns or changes in clients’ conditions to
supervisors and relevant authorities.
 Promptly report signs of suspected abuse or neglect by following
procedures.

Client progress tracking: Continually assess and document clients’ progress towards their goals
and update care plans accordingly.

Team collaboration:  Work collaboratively with other Disability Support Workers,

healthcare professionals and support staff.
 Attend team meetings to discuss client progress and share insights.

Continuity of care:  Ensure a smooth transition of care when handing over

responsibilities to other support workers.

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  Maintain consistency in care routines to provide stability for clients.

Professionalism and ethics:  Uphold the highest standards of professionalism, ethics and
confidentiality in all interactions.
 Adhere to code of conduct and ethical guidelines.

Flexible availability: Be available for various shifts, including evenings, weekends and
overnight stays, as required by client needs.

Training and development Take advantage of the training and development opportunities provided
opportunities: to continually improve skills and knowledge.

Supervision and mentoring: Receive regular supervision and mentoring from experienced senior
staff to support professional growth.

Qu a l i fi c a tions/certifications
 Certificate III in Individual Support (Disability) or Certificate IV in Disability Support (or equivalent).
 Current First Aid and CPR certification.
 Police Clearance and Working with Children Check (or willingness to obtain).

Rep orti n g and delegation

Direct Supervisor
 Reporting: This role reports directly to the Supervisor Disability Services. They will communicate
regularly regarding client care, concerns, progress and incidents.
 Delegation: Supervisors may delegate specific tasks or responsibilities related to client support and
care, scheduling and team coordination. They provide guidance and support to Disability Support
Workers.

Team meetings
 Disability Support Workers participate in team meetings where they report on client progress, share
insights and discuss any challenges or concerns.
 Delegation: Team meetings facilitate collaboration and may involve the delegation of tasks related to
client support and care, coordination or sharing information among team members.

Healthcare professionals
 Reporting: Disability Support Workers communicate with healthcare professionals, such as doctors,
nurses, therapists and case managers, regarding changes in a client’s health condition, medical needs
or care plan adjustments.
 Delegation: Healthcare professionals may delegate specific tasks, such as administering medications or
assisting with specific treatments, to Disability Support Workers following established protocols.
Delegation of tasks will relate to the Disability Support Worker’s qualifications and experience.

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Emergency response team
 Reporting: In the event of an emergency involving a client, Disability Support Workers follow established
emergency response procedures, follow the instructions of the Emergency Response Team and report
the incident to their Supervisor.
 Delegation: The Emergency Response Team coordinates and delegates roles during emergency
situations, ensuring the safety and wellbeing of clients and staff.

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
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Incident reporting
 Reporting: Disability Support Workers are required to report incidents, accidents, injuries or any unusual
events involving clients following our incident reporting protocol.
 Delegation: WHS procedures outline the process for reporting and investigating incidents, with the HR/
WHS team responsible for reviewing and addressing incidents.

Client’s family, carer or legal guardian/representative

 Reporting: Disability Support Workers may communicate with a client’s family, carer or legal guardian to
provide updates on the client’s progress, discuss care plans or address concerns. This must occur with
permission from the client and as per relevant contact information detailed their individualised plan.
 Delegation: Family members, carers or legal guardians may delegate specific responsibilities or
preferences related to the client’s care, which Disability Support Workers should consider in their
support. This will have been discussed during support/care meetings and with the client’s consent
(where they have capacity to provide consent).


Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
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Client documents
Client profile

Randwick Deng, a 28-year-old man who immigrated at the age of eight to Australia from Sudan with his
family. Growing up in suburban Melbourne, Randwick maintained strong ties with his Sudanese
community in Dandenong.
An unfortunate incident at a party resulted in a brain injury that changed the direction of his life. This case
study explores Randwick’s journey, from his aspirations and passions before the accident to the
challenges he faces in adapting to a new life after the brain injury.

Introduction
Randwick’s family’s move from Sudan to Australia presented a significant cultural transition at a young
age. Despite this, he embraced his new home and developed close relationships with the Sudanese
community in Dandenong in the outer suburbs of Melbourne. He shared a love for music with a group of
close mates and enjoyed his work as an electrician. Additionally, he enjoyed mentoring young people from
the local community.

The accident and rehab

Four years ago, a balcony collapsed while he was playing music with his friends at a party. This incident
left him with a severe brain injury, impacting his mobility, memory and cognitive abilities. He spent eight
months in hospital and underwent extensive rehabilitation.

Transition to supported living

Randwick’s brain injury not only affected his physical abilities but also led to significant changes in his
personal identity. His inability to play music while he recovered, which was once his passion and source of
joy, left a void in his life. Moreover, his cognitive decline affected his ability to work as an electrician and
fulfill his mentoring role in the Sudanese community, causing further distress and feelings of loss.
Randwick found joy and connection in playing music and mentoring young people. The connection with
his culture that both of these things provided were particularly important – they provided him with a sense
of familiarity and security. He appreciated the opportunity to share stories, memories and customs with
people who understood his background and experiences. He also relished the opportunity to communicate
in his first language.
He now feels that he has lost his identity. The supported living home where he resides does not allow him
to play music because they say it is disruptive to the other people living in the house and he is only
allowed to have two friends over at one time. He misses the large groups of family and friends that he was
always surrounded with. He is lonely and is struggling to find a sense of purpose.

Conclusion
Randwick’s life journey reflects the importance of cultural identity, community connections and social
connection in person-centred care and support.
While his health challenges required a move to supported living, his ability to adapt and reestablish his
music, social and cultural connections are essential in navigating this new phase of his life and should be

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 supported and prioritised.

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
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 INDIVIDUALISED PLAN: RANDWICK

Section 1: Client information

Client name Randwick

Date of birth 02/01/XXXX

(dd/mm/yyyy)

Address Junction Glen Support Services

Phone number 0400 005 001

Client ID HL32

Gender Male

Carers [student name]

Family and Geoff, partner

relationship
Matilda, mother

Decision maker Randwick

Substitute decision Geoff, partner

maker

Condition/s Reduced mobility, reduced balance, memory loss, cognitive decline

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
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 Section 2: Client needs and support requirements

Person who developed this plan Teresa Matron

Position Registered Nurse

Date this plan was created XX/XX/20XX

Department and contact: Residential support services

Copy of plan supplied to the client ✘ Yes No

Equipment/aide/transport required or any other

Category of support Tick support relevant to client. information re support and care

Personal care Yes ✘ No Showering List any other personal

care support required
Yes ✘ No Bed bathing by the client in the next
column
Yes ✘ No Shaving

Yes ✘ No Grooming, eg
brushing hair,
make up etc

Yes ✘ No Trimming nails

Yes ✘ No Dressing

Yes ✘ No Brushing

Yes ✘ No Toileting

Yes ✘ No Getting in and out

of bed

Skincare Yes ✘ No Any skin condition List any other skincare

support required by

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 Yes ✘ No Any current skin the client in the next
treatment column

Yes ✘ No Pressure sore

checks

Dietary needs and support ✘ Yes No Special dietary List any other dietary  Gluten free
needs needs and support  Vegetarian
required by the client
Yes ✘ No Feeding meals in the next column

Yes ✘ No Hydration
requirements

Medical and clinical support Yes ✘ No *Note times for List any other medical  Break through pain management as
medications and clinical support prescribed by local doctor.
required by the client  Physiotherapy weekly.
✘ Yes No Pain management in the next column
 Doctor visits fortnightly.
✘ Yes No Physiotherapy

✘ Yes No Doctor visits

Yes ✘ No Monitor blood

pressure

Yes ✘ No Incontinence

Communication support ✘ Yes No Hearing List any other  Randwick wears hearing aids.
impairment communication  Make sure he is wearing them as he doesn’t
support required by like to.
Yes ✘ No Vision impairment the client in the next
column  Remind him to place on charger at bedtime.
Yes ✘ No Translator

Mobility support Yes ✘ No Bed transfers List other mobility  Randwick’s balance is affected when he is
support required by tired.
Yes ✘ No Vehicle transfers the client in the next  Remind him to use his walking stick when he

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 ✘ Yes No Falls prevention column is tired.
required
✘ Yes No Mobility aide
required

Yes ✘ No Charge mobility

aide battery, etc

Community access ✘ Yes No Visit places of List other community  Randwick sometimes goes to church with his
worship access required by the mother.
client in the next
✘ Yes No Family/friends column
visits

Yes ✘ No Health or gym club

visits

Yes ✘ No Go shopping

✘ Yes No Doctor or specialist

visits

Social support Yes ✘ No Sports List other social  A large network of friends.
support required by  Enjoys music.
✘ Yes No Hobbies the client in the next
column

Care management Yes ✘ No Access to List other care

assessor/case management required
manager by the client in the next
column
Yes ✘ No Advance care
planning
✘ Yes No Counselling

Yes ✘ No Advocacy

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 Occupational/vocational care ✘ Yes No Go to work List other  Begin vocational planning.
occupational/
✘ Yes No Attend courses vocational care
required by the client
in the next column

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 Section 3: Overview of client’s weekly care plan

TIME/DAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

0600-0630

0630-0700

0700-0730

0730-0800

0800-0830 Breakfast Breakfast Breakfast Breakfast Breakfast Breakfast Breakfast

0830-0900 Personal tasks Personal tasks Personal tasks Personal tasks Personal tasks Personal tasks Personal tasks

0900-0930

0930-1000

1000-1030

1030-1100

1100-1130

1130-1200 Lunch Lunch Lunch Lunch Lunch Lunch Lunch

1200-1230 Physiotherapy Geoff takes

appointment Randwick out
1230-1300

1300-1330

1330-1400 GP visit
(fortnightly)

1400-1430

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 Section 3: Overview of client’s weekly care plan

TIME/DAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

1430-1500

1500-1530

1530-1600

1600-1630

1630-1700

1700-1730 Dinner Dinner Dinner Dinner Dinner Dinner Dinner

1730-1800

1800-1830

1830-1900

1900-1930

1930-2000

2000-2030

2030-2100

2100-2130

2130-2200

2200-2230

2300–2330

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 Section 3: Overview of client’s weekly care plan

TIME/DAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

2330-2400

2400-2430

2400-0030

0030-0100

0130-0200

0200-0230

0230-0300

0330-0400

0400-0430

0430-0500

0500-0530

0530-0600

Care service/activities legend

Personal care

Meals times

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 Medical and clinical support

Support services (Domestics)

All other support

Record any regular weekly activity here

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