The document outlines a competency dictionary that defines various competencies necessary for successful job performance, including knowledge, skills, and behaviors. It provides a common language for staffing needs and expectations across different job roles. Each competency is categorized and described, emphasizing the importance of effective communication, teamwork, adaptability, and results orientation.
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Les Competency Dictionary (S)
The document outlines a competency dictionary that defines various competencies necessary for successful job performance, including knowledge, skills, and behaviors. It provides a common language for staffing needs and expectations across different job roles. Each competency is categorized and described, emphasizing the importance of effective communication, teamwork, adaptability, and results orientation.
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LES COMPETENCY DICTIONARY
This document is evergreen and can be modified as needed
Competency Definition: a competency is a measurable pattern of knowledge (what to know), abilities and skills (how to do), and/or behaviors (how to be) that are required to perform job roles or occupational functions successfully. Competencies specify the "how" of performing job tasks, or what the person needs to do the job successfully.
The following definitions provides a common language to better communicate our needs and expectations in staffing.
GROUP COMPETENCY COMPETENCY DEFINITION
Knowledge of a set of specific methodologies, techniques, and practices related to a domain of work or a Knowledge - professional tradecraft. Ability to effectively apply methodologies to gather, monitor, and report on information or data sources. Research Alternatively, research can also be supported from extracting information from data sources and various systems. Ability to identify issues, collect and extract key information and applicable rules to break down issues and Analytical Thinking things through develop workable options or solve problems and/or take action. Thinking Ability to use conceptual and analytical reasoning when understanding and analysing issues, problems, or Strategic Thinking and opportunities to make strategic policy recommendations and/or effective program decisions. Problems or Decision Making issues may be abstract or ambiguous and progressively involve risk and there can be emerging external factors affecting business objectives. Organization and Reflects the need to coordinate tasks, sequence activities, set and identify priorities, and manage own time Coordination accordingly. It also refers to the ability to visualize the steps needed to accomplish tasks. Ability to plan, organize, and prioritize the work; to identify resources requirements related to the management of specific cases/files, projects and/or program; to determine short- or long-term goals and Planning strategies to achieve them; to coordinate with other organizations or parts of the organization to accomplish goals; to monitors progress; and to evaluate outcomes. Achieving Refers to being thorough when performing work and conscientious about attending to detail. It implies that Focus on Quality and Details Results one has pride in ensuring that tasks are completed with a focus on accuracy and quality. Implies being aware of one’s tasks to be done; proactively doing things to carry out the work assigned efficiently and with a clear sense of the overall objective; and attending to imminent issues while Initiative and Action maintaining an awareness of emerging opportunities. Initiative involves identifying a problem, obstacle or Orientation opportunity and taking appropriate action to address current or future problems or opportunities. Results orientation addresses the ability to focus on results to be achieved and the willingness to surpass establish standards and persevere through setbacks to achieve excellence. Capacity to reach common ground and positive outcomes by proposing solutions and formulating positions Negotiation while remaining calm and focused on the overall objective. Ability to write in a clear, concise, and organized manner to an intended audience. Writing skills support the Written Communication effective production of documents such as correspondence, reports and policy or project documentation that has the appropriate level of language, structure and style. Communication Ability to transmit and receive information clearly and the ability to communicate effectively with others. It and Relations Oral Communication involves willingness to collaborate by sharing information and fostering understanding. Networking and Alliance Outreach to partners and stakeholders and formally cultivating and building relationships that could be of Building value to Canada to gather insights, ensure collaboration and expand sphere of influence. Skills required as supervisor/manager of a team such as developing objectives and ensuring delivery against People Management commitments by assigning and supervising work and managing performance. Coaching and developing the ability of others to perform and contribute to the organization by providing Developing Others ongoing feedback and by providing opportunities to learn through formal and informal methods. Teamwork and Ability to collaborate and work effectively with others in a team or project environment and the ability of Leadership Working with Others and exercising leadership in getting things done through no formal authority. It also involves the desire to Horizontal Leadership engage and motivate others towards common goals Innovation and Change Capacity to use creativity and critical approaches to identify areas of improvement and ameliorate things by Management promoting innovation and guiding and influencing others towards change. To actively demonstrate sensitivity to intercultural aspects of the workplace and willingness to understand Intercultural Proficiency and include others. Focusing efforts on understanding the clients’ needs and commitment to respond to them in a polite, Client Orientation timely, and professional manner. It implies a desire to help or serve others, having empathy to other’s needs and the willingness to find an active solution. Ability to adapt and react positively to change by readily adjusting one’s behaviour and work methods to changing conditions, new information, and/or unexpected obstacles; by effectively dealing with ambiguity; Fundamental and by meeting the demands of a changing or work environment. As flexibility is linked to adaptability and Behaviors Resilience and Adaptability change, it also includes an element of resilience. When a critical issue or crisis occurs, employees skilled at this competency respond effectively calmly, effectively, efficiently in a crisis, emergency, or any stressful situation. They maintain stamina, have the resilience to cope with intense situations and high levels of stress; and they maintain a constructive, focused approach in environments that are unpredictable. Capacity to act according to one’s own judgement, the impact of decision, and the reasoning required in Judgement and Discretion personal conduct, ensuring that actions align with the interests, vision, values, and ethical practices of the organization.