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Les Competency Dictionary (S)

The document outlines a competency dictionary that defines various competencies necessary for successful job performance, including knowledge, skills, and behaviors. It provides a common language for staffing needs and expectations across different job roles. Each competency is categorized and described, emphasizing the importance of effective communication, teamwork, adaptability, and results orientation.

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Harvey Olivera
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0% found this document useful (0 votes)
24 views3 pages

Les Competency Dictionary (S)

The document outlines a competency dictionary that defines various competencies necessary for successful job performance, including knowledge, skills, and behaviors. It provides a common language for staffing needs and expectations across different job roles. Each competency is categorized and described, emphasizing the importance of effective communication, teamwork, adaptability, and results orientation.

Uploaded by

Harvey Olivera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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LES COMPETENCY DICTIONARY

This document is evergreen and can be modified as needed


Competency Definition: a competency is a measurable pattern of knowledge (what to know), abilities and skills (how to do), and/or behaviors (how to be) that
are required to perform job roles or occupational functions successfully. Competencies specify the "how" of performing job tasks, or what the person needs to
do the job successfully.

The following definitions provides a common language to better communicate our needs and expectations in staffing.

GROUP COMPETENCY COMPETENCY DEFINITION


Knowledge of a set of specific methodologies, techniques, and practices related to a domain of work or a
Knowledge -
professional tradecraft.
Ability to effectively apply methodologies to gather, monitor, and report on information or data sources.
Research Alternatively, research can also be supported from extracting information from data sources and various
systems.
Ability to identify issues, collect and extract key information and applicable rules to break down issues and
Analytical Thinking things through
develop workable options or solve problems and/or take action.
Thinking
Ability to use conceptual and analytical reasoning when understanding and analysing issues, problems, or
Strategic Thinking and opportunities to make strategic policy recommendations and/or effective program decisions. Problems or
Decision Making issues may be abstract or ambiguous and progressively involve risk and there can be emerging external
factors affecting business objectives.
Organization and Reflects the need to coordinate tasks, sequence activities, set and identify priorities, and manage own time
Coordination accordingly. It also refers to the ability to visualize the steps needed to accomplish tasks.
Ability to plan, organize, and prioritize the work; to identify resources requirements related to the
management of specific cases/files, projects and/or program; to determine short- or long-term goals and
Planning
strategies to achieve them; to coordinate with other organizations or parts of the organization to
accomplish goals; to monitors progress; and to evaluate outcomes.
Achieving Refers to being thorough when performing work and conscientious about attending to detail. It implies that
Focus on Quality and Details
Results one has pride in ensuring that tasks are completed with a focus on accuracy and quality.
Implies being aware of one’s tasks to be done; proactively doing things to carry out the work assigned
efficiently and with a clear sense of the overall objective; and attending to imminent issues while
Initiative and Action maintaining an awareness of emerging opportunities. Initiative involves identifying a problem, obstacle or
Orientation opportunity and taking appropriate action to address current or future problems or opportunities. Results
orientation addresses the ability to focus on results to be achieved and the willingness to surpass establish
standards and persevere through setbacks to achieve excellence.
Capacity to reach common ground and positive outcomes by proposing solutions and formulating positions
Negotiation
while remaining calm and focused on the overall objective.
Ability to write in a clear, concise, and organized manner to an intended audience. Writing skills support the
Written Communication effective production of documents such as correspondence, reports and policy or project documentation
that has the appropriate level of language, structure and style.
Communication
Ability to transmit and receive information clearly and the ability to communicate effectively with others. It
and Relations Oral Communication
involves willingness to collaborate by sharing information and fostering understanding.
Networking and Alliance Outreach to partners and stakeholders and formally cultivating and building relationships that could be of
Building value to Canada to gather insights, ensure collaboration and expand sphere of influence.
Skills required as supervisor/manager of a team such as developing objectives and ensuring delivery against
People Management
commitments by assigning and supervising work and managing performance.
Coaching and developing the ability of others to perform and contribute to the organization by providing
Developing Others
ongoing feedback and by providing opportunities to learn through formal and informal methods.
Teamwork and
Ability to collaborate and work effectively with others in a team or project environment and the ability of
Leadership Working with Others and
exercising leadership in getting things done through no formal authority. It also involves the desire to
Horizontal Leadership
engage and motivate others towards common goals
Innovation and Change Capacity to use creativity and critical approaches to identify areas of improvement and ameliorate things by
Management promoting innovation and guiding and influencing others towards change.
To actively demonstrate sensitivity to intercultural aspects of the workplace and willingness to understand
Intercultural Proficiency
and include others.
Focusing efforts on understanding the clients’ needs and commitment to respond to them in a polite,
Client Orientation timely, and professional manner. It implies a desire to help or serve others, having empathy to other’s
needs and the willingness to find an active solution.
Ability to adapt and react positively to change by readily adjusting one’s behaviour and work methods to
changing conditions, new information, and/or unexpected obstacles; by effectively dealing with ambiguity;
Fundamental
and by meeting the demands of a changing or work environment. As flexibility is linked to adaptability and
Behaviors
Resilience and Adaptability change, it also includes an element of resilience. When a critical issue or crisis occurs, employees skilled at
this competency respond effectively calmly, effectively, efficiently in a crisis, emergency, or any stressful
situation. They maintain stamina, have the resilience to cope with intense situations and high levels of
stress; and they maintain a constructive, focused approach in environments that are unpredictable.
Capacity to act according to one’s own judgement, the impact of decision, and the reasoning required in
Judgement and Discretion personal conduct, ensuring that actions align with the interests, vision, values, and ethical practices of the
organization.

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