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Western Cape Education Department

Directorate: Curriculum FET

BUSINESS STUDIES

REVISION BOOKLET

2025 TERM 1

Grade 10

This revision program is designed to assist you in revising the critical content and skills covered during
the 1st term. The purpose is to prepare you to understand the key concepts and to provide you with an
opportunity to establish the required standard and the application of the knowledge necessary to
succeed in the Final NSC examination.

The revision program covers the following topics:

● Micro-environment
● Market environment
● Macro environment
● Business Functions
● Interrelationship between the environments
● Concept of Quality
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INDEX PAGE

Contents Page numbers

1 Micro-environment 2-4
2 Market environment 5-8
3 Macro environment 9 - 10
4 Business Functions 11-19
5 Interrelationship between the environments 20 - 22
6 Concept of Quality 23 - 25
7 Consolidation Questions 26 – 27
8 Examination Tips 28

This revision booklet covers the SIX topics that were covered in Term 1.

1. MICRO-ENVIRONMENT

1.1 Meaning of micro-environment

Lower Order Question 1

Middle Order Question 2 Define/Elaborate on the meaning of the term micro-
environment
Higher Order Question 3

1.2 Components of the micro-environment

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1.3 Explain the following: Objectives; Goals; Vision and Mission statement

You should be able to identify a vision/mission statement, goals, and objectives

from given scenarios.

1.4 Purpose of organisational culture

Lower Order Question 1

Middle Order Question 2 Outline/Explain/Discuss the purpose of the organisational
culture.
Higher Order Question 3

1.5 Organisational resources

Lower Order Question 1 Name/State the organisational resources

Middle Order Question 2
Higher Order Question 3
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You should be able to identify the organisational resources from given

statements/scenarios.

1.6 Importance of business organisational structure

Lower Order Question 1

Middle Order Question 2 Outline/Explain/Describe\Discuss the purpose/importance
of a business organisational structure with specific reference
to an organogram.
Higher Order Question 3

Example of a business organisational structure/organogram

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2. MARKET ENVIRONMENT
2.1 Meaning of Market environment

Lower Order Question 1

Middle Order Question 2 Define/Elaborate on the meaning of the market-
environment.
Higher Order Question 3

2.2 Components of the market environment

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2.3 Outline/Describe/Explain/Discuss the components of the market environment

Consumers ● Customers are the final users of the product or service

● A consumer who buys products or services from a business is that
business’s customer
● Consumer market can be subdivided into markets for:

Suppliers ● Suppliers include factories / suppliers of goods / services with whom

businesses acquire / buy goods to run their businesses.
● Individuals or agents who provide resources such as raw- materials,
products, or services.
● For a business to survive in a competitive environment the supplier
must provide:

Intermediaries ● Intermediaries / Agents who help promote, sell, and distribute

products to consumers.
● Bridge the gap between the manufacturer and the consumer.
● Intermediaries bring the products and services within reach of
the consumer.
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Competitors ● Competitors who sell the same / similar products / services can
have a greater impact on the market or the business. e.g., Shoprite &
Pick ‘n Pay
● Analysing competitors helps management to understand the
strength, weaknesses, and capabilities of competitors
Regulator ● A regulator is an organization with official power to control an
activity and makes sure it is done satisfactorily,
● Responsible for making rules that businesses in the various
industries must adhere to.
Strategic allies • Strategic allies refer to two or more businesses working together to
enable them to acquire expertise from another business that they do
not have.
Trade unions • Trade unions are the employee organizations that aim to improve the
working conditions of its members.

You should be able to identify the components of the market environment

from given scenarios/statements/case studies/cartoons/pictures and
motivate your answer

2.4 Opportunities and threats in a business context

Lower Order Question 1

Middle Order Question 2 Explain the meaning of opportunities and threats in a
business context and give practical examples of each.
Higher Order Question 3

Opportunities in a ● Opportunities are any factors in the external environment that

business context will contribute or is already contributing to the success of the
business.
● Businesses need to constantly seek opportunities in their
external environment in order to remain competitive
Examples:
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Threats in a ● Threats are any factors in the external environment that will
business context stand in the way or are already standing in the way of
businesses achieving their goals
● Businesses have a challenge of constantly identifying threats in
the external environment and devising strategies to turn them
into opportunities otherwise they will not be successful.

Examples:

You should be able to Identify opportunities and threats from given

scenarios/case studies/statements.
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3. MACRO ENVIRONMENT
3.1 Meaning of macro environment

Lower Order Question 1

Middle Order Question 2 Define/Elaborate on the meaning of the macro-environment
Higher Order Question 3

3.2 Components of the macro environment

You should be able to identify the components of the macro environment from
given scenarios/statements/case studies/cartoons/pictures
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3.3 Reasons why the macro environment can be a challenge to businesses

3.4. Practical examples of each component/feature of the macro environment

3.5 Reasons why each component/feature of the macro environment poses a challenge to
businesses.
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4. BUSINESS FUNCTIONS

4.1 Differences between management and leadership.

Lower Order Question 1

Middle Order Question 2 Outline/Explain/Discuss the differences between management
and leadership.
Higher Order Question 3

4.2 Eight business functions

Use the first letter of the eight functions to make a phrase or sentence that will
help you remember them. This study technique is known as a mnemonic. For
example: Good People Play Music Honest People Admit Failure
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4.3 The three levels of general management.

Lower Order Question 1

Middle Order Question 2 State/Outline/Explain/Discuss/Describe the three levels of
general management.
Higher Order Question 3

Levels of management Explanation

Top level management ● Oversees the activities of the other functions so that the business can
achieve its objectives
● Determine the vision of the business.
● Make strategic decisions

Middle level management ● Responsible for specific departments within the business.
● Take medium-term tactical decisions.
● Execute the organisational plans in conformance with the
organisation's policies.

Lower-level management ● Focus on controlling and directing the activities of employees

● Responsible for a high level of productivity, technical assistance, and
motivating employees.
● Take short-term operational decisions

You should be able to identify the levels of management from given

scenarios/statements

4.4. Management tasks

Lower Order Question 1

Middle Order Question 2 Explain/Discuss/Describe the management tasks of a business
Higher Order Question 3

1. Planning 2. Organising 3. Leading 4. Controlling

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You should be able to identify the management tasks from given

scenarios/statements

4.5 Factors that influence the organisation structure

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4.6. Three types of organisational structures

Lower Order Question 1 Name three types of organisational structures

Middle Order Question 2 Explain/Discuss/Describe three types of organisational
structures
Higher Order Question 3

4.7. Activities of the administration function

You should be able to identify these activities of the administrative function from
given statements/ scenarios/case studies
4.8 Purpose of the financial function.
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4.9 Types and sources of financing

Lower Order Question 1

Middle Order Question 2 Define/Explain/Describe the types and sources of financing
Higher Order Question 3

1. Bank loans 2. Bank overdrafts 3. Assets based 4. Grants

loans

5. Receivable finance 6. Angel funding 7. Venture capital

You should be able to identify the types and sources of financing from given
scenarios/case studies/statements/ pictures/cartoons

4.10 Differences between a fixed and working capital

4.11 Explain the differences between own and borrowed capital

4.12 Purpose of the purchasing function

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4.13 Activities of the purchasing function

4.14 The purchasing procedure.

4.15 Importance of stock Control.

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4.16 Purpose/Nature of the National Credit Act and the Consumer Protection Act.

4.17 Importance of the public relations

4.18 External and internal public relations

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4.19 Methods of carrying out public relations

Lower Order Question 1

Middle Order Question 2 Outline/Explain/Discuss the methods of carrying out public relations
Higher Order Question 3

1. Media 2. Direct contact 3. Brochures 4. Exhibitions

5. Social Responsibility 6. Transit advertising 7. Use of telephone

You should be able to identify methods of carrying out public relations from given
scenarios/case studies/statements/ pictures/cartoons
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5. INTERRELATIONSHIP BETWEEN THE ENVIRONMENTS

5.1 Relationship between the components of the micro-environment.

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5.2 Reasons why competition poses a challenge to businesses.

Lower Order 1
Question
Middle Order 2 Explain the reasons why competition poses a challenge to
Question businesses.
Higher Order 3
Question

5.3 Interrelation between micro (internal) and market environments

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5.4 Relationship between micro, market, and macro environments

Lower Order 1
Question
Middle Order 2 Explain/Discuss the relationship between micro, market, and macro
Question environments
Higher Order 3
Question
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6. CONCEPT OF QUALITY
6.1 The meaning of quality

6.2 The meaning of quality control 6.3 Meaning of quality assurance

6.4 Differences between quality control and quality assurance

Quality Control Quality Assurance

•Focused on the product •Focused on the process
•Reactive •Proactive
•Find defects •Prevents defects
•Testing •Quality audit

6.5 Importance of quality for the business

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6.6 Quality indicators of the business functions

6.7 The correlation between management and the success of a business in achieving its
objectives, strengths, and weaknesses
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6.8 Identify the concepts of quality applicable to Henties Fruiterers for EACH statement
below:
6.8.1 Henties Fruiterers guarantees the degree of excellence in their
product to meet the needs of their customers.
6.8.2 Henties Fruiterers inspects their products during and after each
stage of production.
6.8.3 Henties Fruiterers ensures that the final product met the required
standards.

6.9 Differentiate between quality control and quality assurance

Quality control Quality assurance

6.10 Read the scenario below and answer the questions that follow

NELLY DISTRIBUTORS (ND)

Nelly Distributors is a leading supplier in electronic equipment. ND maintains a low staff turnover by
providing market-related salaries. The management of Nelly Distributors has access to vital information.
which facilitates prompt decision-making. To curb wasteful spending. the financial manager at ND creates a
detailed budget. Nelly. the manager of Nelly Distributors effectively communicated the business's vision
and values to all stakeholders.
6.10.1 Identify the FOUR business functions relating to the quality indicators of NELLY
DISTRIBUTORS. Motivate your answer by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 6.10.1

Business Function Motivation

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ESSAY WRITING TIPS

INTRODUCTION

BODY

CONCLUSION

LASO