Lukhvinder Singh

Address: 12 St Johns Road, Kettering

Profile
A motivated and reliable individual with a strong attention to detail, dedicated to seeing tasks through from initiation to
completion. Possesses a professional mindset, disciplined work approach, and a strong desire to learn and enhance personal
skills in practical environments. Excellent interpersonal skills developed through education and work experience, adept at
both collaborative teamwork and independent initiatives.

Career Summary
09/05/2023 – Present Executive Officer – Civil National Business Centre/His Majesty’s Courts &
Tribunal Services - Northampton

The Civil National Business Centre which is a part of His Majesty’s Court & Tribunal Services where online claims are
processed regarding County Court Judgments by individuals and businesses. The Business Centre also deals with Penalty
Charge Notices for Traffic & Parking Contraventions issued by Local Authorities. In my role, my duties are to overlook a team
of individuals to help process Penalty Charge applications, managing attendance and enhancing performance. My role
involves assessing and optimizing team performance, providing constructive feedback and guiding individuals to meet and
exceed their performance objectives. My leadership skills contribute significantly to creating a positive work environment
while effectively addressing attendance issues and driving team performance. In addition to the role, I am currently engaged
in an apprenticeship program. Whilst on the apprenticeship I have gained valuable insights into various aspects of the
organization, including operations and strategic planning. It has also allowed exposure to understand the relationship within
the organization and provided a broader perspective on problem-solving and decision-making.

20/04/2015 – 05/05/2022 Administrative Assistant – Civil National Business Centre /His Majesty’s Courts
& Tribunal Services - Northampton

The Civil National Business Centre which is a part of His Majesty’s Court & Tribunal Services where online claims are
processed regarding County Court Judgments by individuals and businesses. The Business Centre also deals with Penalty
Charge Notices for Traffic & Parking Contraventions issued by Local Authorities. In my role, my duties are to provide a quality
telephony services, processing correspondence, emails and orders to customer who can range from the Claimants,
Defendants, Respondents & Local Authorities. My duty is to make sure that I provide precise information to customers
otherwise a minor mistake could be detrimental to either party. During my time here, I have become a key figure who is
knowledgeable regarding procedures and approachable to colleagues regarding any queries. I have also volunteered to
become a point of contact when management are busy in meetings or on annual leave. As a part telephony service, the
target of how many calls required to be answered is on average 12 calls per hour which is on average 72 calls per day.

15/12/2008 – 20/03/15 Stock Controller/Customer Assistant – Tesco Extra

As a Stock Controller, my main responsibilities were to carry out daily stock counts to investigate and locate products which
are missing on the shop floor and then to produce reports for supervisors to explore why certain products are high or low.
This profession also required me to deal with customers daily on a face-to-face basis. I was also trained to aid other
departments for example, Checkouts/Tills & Dotcom (Online Shopping).
1/10/2007 – 01/09/2012 Shop Assistant/Management – SM News

SM News was a family run convenience store which also sold newspapers, tobacco and alcohol. As this was a household run
business the responsibilities carried out day-to-day was to make sure that stock on the shelves were always full but also to
make daily trips to the local Cash & Carry so that could be accomplished. Dealing with money daily which also involved
making sure finances are banked and used accordingly where required. Working at the store also provided the experience to
build a rapport and deal, with customers daily.

8/11/2006 - 28/09/2007 Fabrication Operator/Welder – Trancefab Ltd

During my time at Trancefab Ltd, I had to gain skill and knowledge on how to become a welder so I could assist the
production professional stands that are used in retail stores to sell household products. My role also required me make sure I
achieve deadlines and to read from diagrams to make sure I produce the correct stand which ranged in different sizes to a
high-quality standard.

14/11/2003 - 5/10/2006 Sales Assistant – All sports/JD Sports

During my role, my responsibilities were to deal with customers face-to-face and over the phone daily selling top of the range
sports clothing and equipment. The store had daily sales targets which would need to be achieved. To achieve the daily
targets, individual sales targets were given to the myself and colleagues. This job also required me to perform good
interpersonal skills with the motivation to provide a high level of customer service.

16/6/2003 - 31/8/2003 Production Operator - Cooney Marine

In my position as a production operator, I was required to independently to meet deadlines as well as working with other
colleagues to help them complete work deadlines. The work involved consistently fabricating products to a high standard of
quality for the marine trade for example, stainless steel yacht equipment and deck fittings.

Prior to this, in 2001, I had completed my work experience here where I was in the role of an Office Assistant. My duties
included general administrative tasks; inputting data onto a computer database, sending and receiving faxes to other
companies sorting out files so they are correctly in order.

Education
Sept 2002 – June 2005

A Level in Leisure & Recreation - Pass level achieved.

A Level in ICT - Pass level achieved.

GNVQ in ICT - Grade B achieved.

Sept 1997 – July 2002

7 GCSE’s completed - 2 GCSE’s achieved at Grade C

References are available on request.