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G-032 After Sales Personnel

The document provides customer service information for Planmeca's After Sales, Work Shop, and Spare-Parts departments, including contact details for key personnel. It emphasizes the importance of contacting the After Sales team for technical inquiries and the Work Shop for product returns and warranty matters. Additionally, it includes specific instructions for ordering spare parts and the relevant contact information for each department.

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khyaly465
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20 views4 pages

G-032 After Sales Personnel

The document provides customer service information for Planmeca's After Sales, Work Shop, and Spare-Parts departments, including contact details for key personnel. It emphasizes the importance of contacting the After Sales team for technical inquiries and the Work Shop for product returns and warranty matters. Additionally, it includes specific instructions for ordering spare parts and the relevant contact information for each department.

Uploaded by

khyaly465
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Service Information

Department: Subject: Date:


AFTER SALES TECHNICAL BULLETIN G-032 10.1.2011

Product: Originator: Issued by:


GENERAL INFORMATION Jussi Ylisaari Maria Seppänen

AFTER SALES, WORK SHOP AND


SPARE-PARTS PERSONNEL
AFTER SALES DEPARTMENT

NOTE Please contact the After Sales personnel directly referring to all the technical
questions.

Mr. Jussi Ylisaari After Sales Manager


Direct tel. +358-20-7795 434
E-mail jussi.ylisaari@planmeca.com or jussi@planmeca.com
Language skills English

Ms. Maija Lampinen Senior Technical Product Specialist


Direct tel. +358-20-7795 438
E-mail maija.lampinen@planmeca.com or maija@planmeca.com
Expertise Dental Units
Language skills English, German

Mr. Juha Kärkkäinen Technical Product Specialist


Direct tel. +358-20-7795 494
E-mail juha.karkkainen@planmeca.com or juha@planmeca.com
Expertise X-Rays, Dental Units, Digital
Language skills English

Mr. Lauri Haimelin Technical Product Specialist


Direct tel. +358-20-7795 786
E-mail lauri.haimelin@planmeca.com or lauri@planmeca.com
Expertise X-Rays, Dental Units, Digital
Language skills English, German

Mr. Tuomas Jurvanen Technical Product Specialist


Direct tel. +358-20-7795 866
E-mail tuomas.jurvanen@planmeca.com or tuomas@planmeca.com
Expertise Dental Units
Language skills English

Mr. Ari Aitamäki Technical Product Specialist


Direct tel +358-20-7795 646
E-mail ari.aitamaki@Planmeca.com or ari@planmeca.com
Expertise X-Rays, Digital
Language skills English

Ms. Irene Kärkkäinen Technical Product Specialist


Direct tel +358-20-7795 567
E-mail irene.karkkainen@planmeca.com or irene@planmeca.com
Expertise X-Rays, Digital
Language skills English, French, Swedish

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
1
Customer Service Information

Mr. Vesa-Pekka Murtovaara Technical Product Specialist


Direct tel +358-20-7795 813
E-mail vesa-pekka.murtovaara@planmeca.com or vesku@planmeca.com
Expertise Dental Units
Language skills English

Mr. Aku Aalto Technical Product Specialist


Direct tel +358-20-7795 697
E-mail aku.aalto@planmeca.com or aku@planmeca.com
Expertise X-Rays, Digital
Language skills English

Mr. Mario Böhmer Technical Product Specialist


Direct tel +358-20-7795 795
E-mail mario.bohmer@planmeca.com or mario@planmeca.com
Expertise Digital
Language skills English

Mr. Daniel Ullberg Technical Product Specialist


Direct tel +358-20-7795 489
E-mail daniel.ullberg@planmeca.com or daniel@planmeca.com
Expertise Digital
Language skills English, Swedish

Mr. Jalmari Kekkonen University Project Coordinator


Direct tel. +358-20-7795 868
E-mail jalmari.kekkonen@planmeca.com or jalmari@planmeca.com
Expertise University Projects
Language skills English, German, Japanese

Mr. Tuomas Kontro University Project Coordinator


Direct tel +358-20-7795 829
E-mail tuomas.kontro@planmeca.com
Expertise University Projects
Language skills English

Ms. Maria Seppänen Technical Assistant


Direct tel +358-20-7795 286
E-mail maria.seppanen@planmeca.com or maria@planmeca.com
Language English

NOTE The Planmeca After Sales fax number is +358-20-7795 555


The After Sales general e-mail address is aftersales@planmeca.com

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
2
Customer Service Information

WORK SHOP DEPARTMENT (Warranty & Repair Service)

NOTE With Planmeca product returns and warranty matters always contact Work Shop before
sending any products for a valid RAV number. Items sent to Planmeca without the RAV
number will be returned to the sender at the sender’s expense.

Mr. Jussi Ylisaari Work Shop Manager


Direct tel. +358-20-7795 434
E-mail jussi.ylisaari@planmeca.com
Language skills English

Mr. Jacques Akar Warranty Handling Supervisor (French speaking customers)


Direct tel. +358-20-7795 262
E-mail jacques.akar@planmeca.com
Language skills English, French, Arabic

Mr. Peter Waltzer Warranty Handler


Direct tel. +358-20-7795 240
E-mail peter.waltzer@planmeca.com
Language skills English

Mr. Bo Tornqvist Warranty Handler


Direct tel. +358-20-7795 602
E-mail bo.tornqvist@planmeca.com
Language skills English, Swedish

Mr. Vojciech Danowski Warranty Handler


Direct tel. +358-20-7795 654
E-mail vojciech.danowski@planmeca.com
Language skills English, Polish

Mr. Petri Erkkilä Warranty Handler


Direct tel. +358-20-7795 437
E-mail petri.erkkila@planmeca.com
Language skills English

Mr. Jari Tähtinen Warranty Handler


Direct tel. +358-20-7795 835
E-mail jari.tahtinen@planmeca.com
Language skills English

Mr. Mika Hämäläinen Warranty Handler


Direct tel. +358-20-7795 308
E-mail mika.hamalainen@planmeca.com
Language skills English

NOTE The Planmeca Work Shop fax number is +358-20-7795 248


The Work Shop general e-mail address is warrantyservice@planmeca.com

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
3
Customer Service Information

SPARE-PARTS DEPARTMENT

NOTE Please, order all the Planmeca spare-parts directly from Spare-Parts department.

Mr. Mika Spoof Spare-Parts Manager


Direct tel. +358-20-7795 524
E-mail mika.spoof@planmeca.com
Language skills English, Swedish, German

Mr. Kenneth Kuhlberg Spare-Parts Coordinator (German speaking customers)


Direct tel. +358-20-7795 360
E-mail kenneth.kuhlberg@planmeca.com
Language skills English, German, Swedish

Mr. Abdelmounim Bensaid Sales Coordinator, Spare-Parts (French speaking customers)


Direct tel. +358-20-7795 327
E-mail abdelmounim.bensaid@planmeca.com
Language skills English, Arabic, French

NOTE The Planmeca Spare-Parts fax number is +358-20-7995 248


The Spare Parts general e-mail address is spareparts@planmeca.com

PLANMECA Oy Asentajankatu 6
FIN-00880 Helsinki, Finland
4

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