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The document consists of a series of questions related to networking, troubleshooting, and IT service management. It covers topics such as LAN and WAN definitions, Active Directory, Wi-Fi issues, printer problems, and ServiceNow processes. Additionally, it addresses common troubleshooting methods for slow laptops, email syncing, and network connectivity issues.

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psikopath8989
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3 views2 pages

Questionaire

The document consists of a series of questions related to networking, troubleshooting, and IT service management. It covers topics such as LAN and WAN definitions, Active Directory, Wi-Fi issues, printer problems, and ServiceNow processes. Additionally, it addresses common troubleshooting methods for slow laptops, email syncing, and network connectivity issues.

Uploaded by

psikopath8989
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1. What is LAN (Local Area Network)?

2. What is WAN (Wide Area Network)?


3. What is Active Directory (AD)?
4. What is Wi-Fi?
5. What are the common reasons for slow laptop performance?
6. How do you troubleshoot a laptop that is running slow?
7. How would you troubleshoot a laptop that is not turning on?
8. What is DNS (Domain Name System)?
9. What is the purpose of a printer driver?
10. How would you fix a Wi-Fi connectivity issue on a laptop?
11. How would you troubleshoot a slow laptop?
12. How would you fix a user’s issue with connecting to Wi-Fi?
13. What is the difference between LAN and WAN?
14. What is the purpose of ServiceNow in a service desk
environment?
15. How would you reset a user's password in Active Directory?
16. What are the common causes of a printer not working?
17. How would you troubleshoot issues with Outlook syncing
emails?
18. What is the purpose of Eternity in monitoring end-user
experience?
19. What should you do if a user is unable to access a shared
network drive?
20. How would you escalate an unresolved issue in ServiceNow?
21. Can you explain the incident management process in
ServiceNow?
22. How would you troubleshoot a DNS issue that’s affecting the
company’s email?
23. What is the importance of patch management in maintaining
system performance?
24. How would you resolve a scenario where multiple users
cannot connect to a specific network resource (e.g., a file server)?
25. What troubleshooting steps would you take for an issue where
users cannot send emails via Outlook?
26. How do you handle escalations in ServiceNow for high-priority
incidents?
27. What is the process for managing user access in Active
Directory?
28. What are some common network troubleshooting tools you
would use in diagnosing connectivity issues?
29. How would you resolve a ServiceNow ticket that has been
sitting in "In Progress" for an extended period with no updates?
30. How would you resolve a ServiceNow ticket that has been
sitting in "In Progress" for an extended period with no updates?

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