3.

Appendix
3.1 Error code and how to fix error
The following describes error countermeasures and attributes for each error number.
■: Errors caused by hardware (critical), □: Errors caused by hardware (non-critical)
●: Errors caused by software (critical), ○: Errors caused by software (non-critical)
Error Number Countermeasures Atr.
0x00000000 EC_SUCCESS - -
0x00000001 EC_NOT_READY Initialization in progress. Try again after the □
(Device is not ready) device becomes ready.
Errors are numbered in the form of
"0x00000001" so that they will be compatible
with the numbering by the old versions.
0x00000002 EC_DETECT_SPECIAL_PAPER Special document or patch code document □
(Special document or patch code detection error. An error to notify the user.
document was detected.) Check the document status.
0x00000003 EC_JAM Check the document status and try again. □
(A paper jam has occurred)
0x00000004 EC_OPENED_ADFCOVER Close the ADF cover and try again. □
(ADF cover, or endorser / imprinter Note: Some devices report the error number
cover is open) 0x0000001B or 0x0000002A when the
ADF cover is open.
0x00000005 EC_NOT_ENOUGH_PAPER Check the document status. □
(No more documents left)
0x00000006 EC_RUNDOWN_FUSE_FBMOTOR The part should be replaced, or the part may ■
(Motor fuse for FB is blown) have failed. Refer to the User's Guide for
your device.
0x00000007 EC_RUNDOWN_FUSE_ADFMOTO The part should be replaced, or the part may ■
R have failed. Refer to the User's Guide for
(Motor fuse for ADF is blown) your device.
0x00000008 EC_RUNDOWN_FUSE_HEATER The part should be replaced, or the part may ■
(Fuse for heater is blown) have failed. Refer to the User's Guide for
your device.
0x00000009 EC_RUNDOWN_FUSE_LAMP The part should be replaced, or the part may ■
(Fuse for lamp is blown) have failed. Refer to the User's Guide for
your device.
0x0000000A EC_RUNDOWN_FUSE_ENDORSE The part should be replaced, or the part may ■
R have failed. Refer to the User's Guide for
(Fuse for Endorser or Imprinter is your device.
blown)
0x0000000B EC_RUNDOWN_SYSTEM The carrier unit may be locked. ■
(Abnormal device drive system) Or the part should be replaced, or the part
may have failed. Refer to the User's Guide
for your device.
0x0000000C EC_ABNORMAL_LIGHTLEVEL The part should be replaced, or the part may ■
(Abnormal light level, Fan have failed. Refer to the User's Guide for
malfunction) your device.
0x0000000D EC_CANNOT_CONTROL_SPC The part should be replaced, or the part may ■
(Internal target error) have failed. Refer to the User's Guide for
your device.
0x0000000E EC_ABNORMAL_ENDORSER The part should be replaced, or the part may ■
(Endorser / Imprinter error) have failed. Refer to the User's Guide for
your device.
0x0000000F EC_INVALID_COMMAND An illegal process in the driver or control, or ●
(Invalid command) an unknown device failure. Restart the ■
computer and scanner device and try again.

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Error Number Countermeasures Atr.
0x00000010 EC_INVALID_CDB_FIELD An illegal process in the driver or control, or ●
(Unknown code in the CDB field)
an unknown device failure. Restart the ■
computer and scanner device and try again.
0x00000011 EC_UNSUPPORTED_LOGICAL_U An illegal process in the driver or control, or ●
NIT an unknown device failure. Restart the ■
(Unsupported logical unit) computer and scanner device and try again.
0x00000012 EC_INVALID_PARAM_FIELD An illegal process in the driver or control, or ●
(Invalid parameter field) an unknown device failure. Restart the ■
computer and scanner device and try again.
0x00000013 EC_ABNORMAL_WINDOWID An illegal process in the driver or control, or ●
(Window ID combination error) an unknown device failure. Restart the ■
computer and scanner device and try again.
0x00000014 EC_ERROR_SEQUENCE An illegal process in the driver or control, or ●
(Sequence error) an unknown device failure. Restart the ■
computer and scanner device and try again.
0x00000015 EC_UNIT_ATTENTION Initialization in progress. Try again after the □
(Device is being reset) device becomes ready.
0x00000016 EC_ERROR_TRANSFER_IMAGE The internal memory of the device may be □
(Image transfer error) insufficient. Reduce the scan image size and ○
try again.
0x00000017 EC_ERROR_SCSI_PARITY The interface section (SCSI card, SCSI ■
(SCSI parity error) cable, etc.) of the device may have failed.
Check the interface section.
0x00000018 EC_ERROR_LOAD_SM The TWAIN driver may not be installed ○
(Source manager load error) correctly. Check if the TWAIN driver is
installed correctly.
0x00000019 EC_ERROR_OPEN_SM The TWAIN driver may not be installed ○
(Source manager open error) correctly. Check if the TWAIN driver is
installed correctly.
0x0000001A EC_ERROR_OPEN_DS Possible causes include: ○
(Data source open error) - The device is not be powered on.
- The TWAIN driver is in use by another
application.
- The TWAIN driver is not be installed
correctly.
- The device is not be connected correctly.
- The device is not be selected in Scanner
Selection Tool.
- The scanner settings screen is being
displayed on the touch screen.
Please check and respond to the following.
- The device is powered on.
- Terminate any other application.
- The TWAIN driver is installed correctly.
- The device is connected correctly.
- The device is selected in Scanner
Selection Tool.
- Close the scanner settings screen on the
touch screen.
0x0000001B EC_ERROR_ENABLE_DS The device may have an error. This may be ○
(Data source enable error) output if the ADF cover is open when the □
ClearPage is issued. Or cancellation is
responded to the message "Please wait for
the scanner lamp to warm up."

317
Error Number Countermeasures Atr.
0x0000001D EC_DEVICE_NOT_FOUND Check if the device is connected correctly ○
(Cannot find the connected device) and if the device is powered on. Also, check □
if the device is being used by another
application.
0x0000001E EC_UNSUPPORTED_XFERMECH An unsupported transfer mode has been ○
(Transfer mode is not supported) specified.
Modify the ScanTo property and try again.
0x0000001F EC_UNSUPPORTED_FILE_TYPE An unsupported file type has been specified. ○
(File type is not supported) Modify the FileType property and try again.
0x00000020 EC_CANNOT_MAKE Check the character string (file path) ○
(Cannot create a file) specified in the FileName property.
0x00000022 EC_UNSUPPORTED_DS_UIONLY Check the version of the TWAIN driver. ○
(Data source does not support the
configuration screen only mode)
0x00000023 EC_INVALID_WINDOWHANDLE The specified Window handle is invalid. ○
(Window handle of the application is Check if the Window handle is specified
invalid) correctly.
0x00000024 EC_UNSUPPORTED_DEVICEONL The version of the TWAIN driver may be old. ○
INE Or, other company's scanner driver may
(Data source in use does not have been specified. Check the specified
support the DeviceOnline function) scanner driver.
0x00000025 EC_UNSUPPORTED_FEEDER The ADF is not supported. Check if the □
(ADF is not supported) device is equipped with an ADF. Also, check
the PaperSupply property and try again.
0x00000026 EC_UNSUPPORTED_FLATBED The flatbed (FB) is not supported. Check the □
(Flatbed (FB) is not supported) PaperSupply property and try again.
0x00000027 EC_ERROR_FEEDPAGE Check if the documents are still in the ADF or □
(Paper feed error, or all the check the scanned documents.
document pages were determined
to be blank.)
0x00000028 EC_ERROR_CLEARPAGE Check if a paper jam has occurred. Or, check ■
(Paper eject error (or the ClearPage if the TWAIN driver supports the ClearPage
function is not supported)) function.
0x00000029 EC_ERROR_NOT_SUPPORTED_ A non-TWAIN driver error. Check the ○
DS currently selected driver source and select
(PRODUCT FAMILY is not the TWAIN driver.
"FUJITSU" or “PaperStream IP”)
0x0000002A EC_ERROR_CANCELED A cancel detection error. An error to notify □
(Canceled by the user, or detected the user. Or, an error which causes the ○
an error which causes the device to device to be unable to continue scanning
be unable to continue scanning) (insufficient disk space, pattern file error,
insufficient memory, image transfer error,
etc.) Check the available disk space of the
drive specified in the FileName property,
check if the pattern file is correct, and reduce
the scan image size and resolution and try
again.
0x0000002B EC_ERROR_MAX_CONNECTION The TWAIN driver is in use by another ○
S application. Try again after other applications
(Driver is in use by another are finished.
application)
0x0000002C EC_ERROR_LOW_MEMORY Reduce the scan image size and resolution, ○
(Insufficient memory) and try again.
0x0000002D EC_ERROR_LOW_DISK Check the available disk space on the drive ○
(Insufficient disk space, or file specified in the FileName property. And
writing error) check if any other error is occurring.

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Error Number Countermeasures Atr.
0x0000002E EC_ERROR_ACCESSDENIED Check the file path specified in the FileName ○
(File is in use) property.
0x0000002F EC_ERROR_ENV_SAVEFILE Check the file path specified in the FileName ○
(File save environment error) property.
0x00000030 EC_ERROR_WRITEDENIED_FILE Check the file path specified in the FileName
(No write privileges to the file) property.
0x00000031 EC_ERROR_UNSETING_FILENA Indicate the file name in the file path ○
ME specified in the FileName or FileName1 or
(File name is not specified) FileName2 or FileName3 property.
0x00000032 EC_ERROR_BAD_PATH Check if the file path is correctly specified in ○
(Specified path is invalid) the FileName or FileName1 or FileName2 or
FileName3 property.
0x00000033 EC_ERROR_WRITEDENIED_DIRE Check if you have write privileges on the ○
CTORY directory in the file path specified in the
(No write privileges to the specified FileName or FileName1 or FileName2 or
directory) FileName3 property.
0x00000034 EC_ERROR_NOT_NCEVENT Call the GetCapability or SetCapability ○
(Not the NegotiateCapabilities method using the NegotiateCapabilities
event) event.
0x00000035 EC_ERROR_BAD_PARAMETER The parameter specified for the ○
(Specified parameter is invalid) GetCapability method is invalid, or one of the
following is done for each image in the
MultiStreamPropertySetting event while a
value other than "0 - OFF" is set for the
MultiStreamMode property.
- Set "6 - Multi Image Output" or "7 - Auto
Color Detection" for the FileType property
- Set a value other than "0 - Black & White"
to "2 - RGB" for the PixelType property
Check the parameter.
0x00000036 EC_DOUBLEFEED A paper multi-feed (double-feed) detection □
(Detected paper multi-feed or error. An error to notify the user. Check the
double-feed) document status and try again.
0x00000037 EC_ABNORMAL_IPCOPTION The part should be replaced, or the part may ■
(Anomaly in IPC option) have failed.
Refer to the User's Guide for your device.
0x00000038 EC_ADF_SETUPERROR The ADF pick roller may be attached ■
(ADF setup error) incorrectly, or the device may have failed.
Refer to the User's Guide for your device.
0x00000039 EC_ABNORMAL_ENDORSER_PRI The print area specification in Imprinter □
NTAREA (Endorser) is invalid.
(Imprinter (Endorser) print area Modify the print position.
specification error)
0x0000003A EC_ENDORSER_PRINTHEAD_CH Check the ink cartridge for Imprinter □
ECK (Endorser).
(Check Imprinter (Endorser) ink
cartridge)
0x0000003B EC_UNSUPPORTED_FEEDERLO The version of the TWAIN driver may be old. ○
ADED Or, other company's scanner driver may
(FeederLoaded method is not have been specified. Check the specified
supported) scanner driver.
0x0000003D EC_ERROR_SKEW Check whether the document is slanted. ○
(Abnormal skew detected)
0x0000003E EC_ERROR_SCANAREA The specified scan area is invalid. Change ○
(Error in specified scan area) the scan area. Or, the specified document
size is invalid. Change the document size.

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Error Number Countermeasures Atr.
0x00000044 EC_ERROR_FEEDMODESWITCH Switching of the modes for the feed mode □
ED has been detected. Check the setting of the
(Feed mode switching detected) feed mode switch.
0x00000045 EC_JAM2 Remove the document from either the ADF □
(Documents are detected in both paper chute (feeder) or the Return path
the ADF paper chute and the Return opening.
path opening. Or, check the document status and try again.
Or, a paper jam has occurred)
0x00000062 EC_ERROR_SYSENV Restart the computer and scanner device ●
(System environment error) and try again. If the error persists, contact
RICOH Support.
0x00000063 EC_ERROR_INTERNAL Restart the computer and scanner device ●
(Internal error) and try again. If the error persists, contact
RICOH Support.
0x000003E9 EC_ERROR_CS_VLINE_NOT_FO Failed to process images as the vertical line ●
UND on the Carrier Sheet was not sensed. ■
(The vertical line on the Carrier Retry. If the error persists, contact RICOH
Sheet not sensed) Support.
0x000003EA EC_ERROR_CS_HLINE_NOT_FO Failed to process images as the horizontal ●
UND line on the Carrier Sheet was not sensed. ■
(The horizontal line on the Carrier Retry. If the error persists, contact RICOH
Sheet not sensed) Support.
0x000003EC EC_ERROR_CS_INPUT_ERROR The material you scanned is not a Carrier ●
(Illegal input parameters for merging Sheet. Load the Carrier Sheet again, and
the images scanned using the then retry.
Carrier Sheet)
0x000007D0 EC_ERROR_CS_INVALID_DS The specified data source (Image Processing ○
(Data source not supported Carrier Software Option) does not support the
Sheet) Carrier Sheet.
Do not specify Image Processing Software
Option as the data source.
0x0103800E Stopped scanning to prevent paper Check that the documents are not bound □
damage. together with fastenings such as staples.
0x0103800F Stopped scanning because a If any documents remain in the scanner, □
document may have been fed remove them. Then slide the paper output
incorrectly. selection switch up or down again and try
scanning.
0x01044400 Irregular status is detected in the If the status remains after turning OFF and ■
scanner. ON the scanner, contact RICOH Support.
0x01050000 The specified read area is not Change the read area specification. ○
suitable for the document size when Or the part should be replaced, or the part ■
the AutoBorderDetection function may have failed.
and Read Area Specification
function are combined.
Or the document detection sensor
error occurs.
0x02000001 EC_ERROR_JAVA_NOINITIALIZE Internal initialization for Java is not called. ○
Call internal initialization for Java.
0x02000002 EC_ERROR_JAVA_SDKABNORMI An SDK environmental error occurred. Check ●
TY if the SDK is installed properly.
0x02000003 EC_ERROR_METHOD_SEQUENC The method is being executed in another ●
E form. Try again after the current execution of
the method has completed.
0x02000004 EC_ERROR_SIPC_NOTINSTALL The Image Processing Software Option is not ●
installed. Install the Image Processing
Software Option.

320
Error Number Countermeasures Atr.
0x02000005 EC_ERROR_TEMPLATEGET Failed to acquire the total ●
number/names/numbers of templates in the
Image Processing Software Option. Check if
the Image Processing Software Option is
installed properly.
0x02000006 EC_ERROR_TEMPLATESET Failed to configure numbers for templates in ●
the Image Processing Software Option.
Check if the Image Processing Software
Option is installed properly.
0x02000007 EC_ERROR_FISCN_NOTFOUND Resource file "FiScn.dll" was not found. ○
Check if the "FiScn.dll" file is stored together
with "FiScn.jar" in the same place.
0x02000010 EC_ERROR_TWAIN_NOTINSTALL TWAIN driver is not installed. Install a TWAIN ●
driver.
0x02000011 EC_ERROR_TWAIN_TEMPLATEG Failed to acquire the total ●
ET number/names/numbers of setting files /
profiles in the TWAIN driver. Check if the
TWAIN driver is installed properly.
0x02000012 EC_ERROR_TWAIN_TEMPLATES Failed to configure the setting file / profile ●
ET numbers in the TWAIN driver. Check if the
TWAIN driver is installed properly.
0x02000100 EC_ERROR_FISCN_UNKNOWN A system error occurred. Retry the process. ●
If the error persists, contact RICOH Support.
0x0F000000 Error details set when the The Condition Code in the TWAIN protocol is ○
- GetCapability/SetCapability method set at lower 2-byte.
0x0F00FFFF is called. Refer to http://www.twain.org/ for the TWAIN
protocol.
0xFFFFFC16 EC_ERROR_CS_MEMORY Failed to process the images scanned with ●
(Insufficient Memory) the Carrier Sheet due to a memory failure.
Retry. If the error persists, contact RICOH
Support.

If the problem persists after applying the above countermeasures, or returns error codes other
than the above, make a note of the error code and contact RICOH Support.

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