Private & Confidential

Date: 15/05/2023, 2:01:49.455 pm IST

Tejaswini Arvind Sadre

APPOINTMENT LETTER
Dear Tejaswini Arvind Sadre,

Subsequent to the meetings between Convergys India Services Private Limited (hereinafter, ’Company’) and you, we
are pleased to make an offer of employment on the following terms and conditions. Your compensation and benefits
are detailed in the included Annexure.

1. Appointment
1.1 You shall be appointed to the position of Sr. Representative, Operations in Comp Grade 11. This would be your
Social Job Title and your Job Profile, would be Advisor II, Technical Support. Any change in your Social Job Title /
Job Profile will be at the discretion of the Company, depending upon the work assigned to you. Job Profile must be
used for all internal communication and in your e-mail signature. Social job title can be used for business cards and
LinkedIn. You may use your Job Profile for social purposes as well.

1.2 Your initial place of work shall be Thane (W).

However, your services are transferable to any other role, competency, place or office of the Company or to any
subsidiary or associate company, whether now existing or still to be formed. Such transfer/deputation will be in
accordance with the Company's rules being in force at the time. On transfer or assignment, you will be governed by
the Rules, Regulations and Conditions of Service applicable to that location or role. Refusal to accept such transfer or
assignment may lead to disciplinary action including but not limited to termination of your employment.

1.3 Your appointment will be effective from 18/05/2023 or at an earlier date as mutually agreed, subject to your
completing the on boarding formalities. You are required to submit all the documents (as per the Mandatory
Document Checklist) before 17/05/2023 failing which the Company reserves the right to withdraw this offer letter
and/or cancel your appointment. If this date is not suitable, please contact us immediately at
anshul.patoley@concentrix.com to seek an alternative date on which to submit all required documents.

Please note that the offer will be withdrawn at the Onboarding date if you do not notify us of your acceptance or we
are unable to agree to an alternate joining date.

1 of 6
1.4 On on-boarding / joining you shall report to the HR Representative of the Company or any other person nominated
by him/her.

1.5 As per Company regulations you are required to furnish before joining, documentary proof of your last drawn
salary, educational qualifications and work testimonials and also that you are free from any contractual restrictions
preventing you from accepting this offer or starting work on the above-mentioned date.

2. Terms and Conditions:

2.1.2 If you are not an Indian citizen, you will be required to submit evidence of your authorization to work in India,
along with any other proof of identity that the Company may require. It is a condition of your employment that you
maintain such authorization to work in India for the duration of your employment (unless you are permanently
transferred to an office outside India).

2.2 While in the employment of the Company, you may be required to undergo mandatory on-the job training/s as per
applicable policies and procedures of the Company, at the end of which an assessment may be conducted. If you do
not clear the assessment then the Company reserves a right to either:
1. Require you to undergo another training program; or
2. Offer you a transfer to an alternate process (which may have a reduced pay structure) if declared “Not Suitable”
for the process you were originally hired for. Please note that in the event of you not consenting to the transfer
to the alternate process or to the reduced pay structure your services may be terminated; or
3. Terminate your services.

2.3 The compensation offered to you is based on your employment history credentials including your prior work
experience, the type of industry and compensation offered to you by the previous employer. If you are unable to
produce documentary evidence (Please see the Document Checklist in the Annexure) to substantiate the same, your
compensation shall be modified and the compensation offered in this Appointment letter shall no longer be valid.

2.4 Your employment with the company shall at all times be subject to the receipt of satisfactory reference /
verification checks, which may include criminal, financial and any other background checks as required by the
Company based on its business requirements. The Company will terminate your employment in the event of an
unsatisfactory background check. In the event of negative background verification, the company at its sole option,
may allow you to provide justification / explanation for re-verification with supporting documents, in response to its
show cause notice, so issued. In such event, you will be put on ‘Leave without pay’ from the date of issue of show
cause notice until the revised findings are received for final closure of the case.

2.5 The Company may, at its sole discretion, also require you to undergo a drug test at any time. If such drug test
indicates use of an illegal drug or a non-medically prescribed controlled substance and/or alcohol dependence, the

2 of 6
Company reserves the right to take suitable action against you, including but not limited to termination of your
services.

2.6 The Company may pay you such fixed amount/ stipend as it may so decide, during the period of your undergoing
structured process/ product and other essential training sessions. Performance incentive will be applicable to you
only after you commence regular working in operations.

2.7 The initial period of probation is 365 Day(s) from your date of joining. You will be deemed to be confirmed at the
end of the probation period unless communicated otherwise, through normal and accepted modes of employee
communication within the company.

2.8 During the period of probation, your services may be terminated by either party giving the other a 15 day notice or
gross salary in lieu thereof.

The Company reserves the right to waive the notice period. The Company also reserves the right to relieve you
immediately and pay you gross salary for the notice period. However, no such notice or notice pay shall be payable in
case your services are terminated on account of failing the background check, for misconduct or if you are unable to
provide sufficient documentary evidence to establish your employment history credentials.

2.9 After confirmation and thereafter, your services may be terminated by either party giving the other a 30 day notice
or gross salary in lieu thereof. The Company reserves the right to waive the notice period. The Company also
reserves the right to relieve you immediately and pay you gross salary for the notice period. However, due to
exigencies of business, the Company at its sole discretion may not agree to take the gross salary in lieu of notice and
ask you to serve the entire or part of the notice period. No such notice or notice pay shall be payable by the
organization in case your services are terminated on account of any misconduct by you.

2.10 In the event that you are transferred by the Company to another position (which may include transfer to a new
role, competency, or office) or location of the Company, the terms and conditions applicable to the new position or
location (including, but not limited to the compensation and benefits, allowances, entitlements, rules, regulations and
conditions of service of such new position or location) shall apply to you.

2.11 You will automatically retire on attaining the age of 58 years. The age as declared in your application shall be
binding on you. An extension, however, may be given at the discretion of the Company. You may be retired earlier if
found medically unfit.

2.12 While in the employment of the Company, you are in no way allowed to be employed by any other Company on a
temporary or part-time basis or offer your services with or without pay to any person, legal entity or public authority or
to be occupied in your own business without the prior written consent of the Company.

2.13 You confirm that you have disclosed fully to the Company all your business interests whether or not they are
similar to or in conflict with the business or activities of the Company. You agree to disclose fully to the Company any
such interest or circumstances which may arise during your employment.

3 of 6
2.14 You will be required to effectively carry out all duties and responsibilities assigned to you by your supervisor and
authorized by the Company to assign such duties and responsibilities.

2.15 All Company Assets such as including but not limited to Laptop, ID Badge, Corporate Credit Card, Headsets and
Adaptor etc. needs to be returned on or before Last Day of Employment (LDE). The employee must return the above
mentioned and applicable Company assets upon demand. The employee must abide by the clauses of Undertaking
Cum Declaration signed by him at the time of issuance of the Company assets. In case, employee does not return any
Company asset before LDE, the Company shall be entitled to injunctive relief and to specific enforcement of the terms
and provisions hereof, in addition to any other remedy to which the Company may be entitled at law or in equity.

2.16 You are expected to maintain an acceptable level of performance during your tenure with the organization.
Failure to meet expected standards may lead to initiation of Performance Improvement Plan and/ or termination in
case of no improvement in performance.

2.17 The company will work 7 days a week, 24 hours a day. You will be required to work up to 48 hours a week and
such other hours as may be reasonably required to complete your business duties. Your weekly off may not
necessarily be for 2 days and not necessarily be on Sunday.

3. Confidentiality
3.1 The position held by you is of a strictly confidential nature. You shall not disclose to any unauthorized person,
either during or after your employment with the Company, any information about the interest or business of the
Company or any affiliated Companies or any information pertaining to their clients and/or with the end consumers of
our clients – the information you may have acquired while in the employment of the Company.

3.2 You shall not communicate to public papers, journals, pamphlets or leaflets, any information or documents,
official or otherwise relating to the Company except with the prior approval of the Company.

3.3 Upon separation from the Company, you shall return to the Company all the assets and property of the Company
(including any leased properties), documents, files, books, papers, memos or any other property of the Company in
your possession or under your control.

3.4 You will abide by the information security policy of the company and all the rules and regulations contained
therein.

3.5 Your individual remuneration is purely a matter between yourself and the company and has been arrived on the
basis of your job, skills specific background and professional merit. We expect you to maintain this information and
any changes made therein from time to time as personal and confidential.

3.6 Information pertaining to the Company's operations shall remain confidential and safeguarded by you. On joining
the Company, a formal agreement to effect non-disclosure of confidential information and intellectual property etc.
shall be executed by you.

4 of 6
3.7 During the course of your employment you may come across a lot of information related to the clients that the
Company deals with and/or with the end consumers of our clients; any such information is strictly confidential and
you shall not disclose it to any unauthorized person.

3.8 The Company expects you to respect all matters, which are Intellectual Property Rights of your current employer,
and strongly discourages you to bring in to the organization, manuals, documents, papers, memos, and files etc.,
which are classified.

3.9. All communication between the employee and the Company shall deemed to have been effectively served if
delivered to you personally or sent to the current residential address already mentioned here in the letter. You shall
inform the Company about any change in the residential address in writing within 3 working days and get the
acknowledgement. In the event of failure on the employee’s part to discharge this obligation, the service of any
communication shall be deemed to be complete and effective on the address mentioned herein.

3.10. This appointment is based on the information supplied by you in your application for employment and will
otherwise be treated as null and void if a material error, in the Company’s opinion is discovered and/or due to non-
disclosure of relevant information about you to the company.

3.11. The Benefits provided by the Company as outlined herein and in the Company policies are subject to change at
the discretion of the Company.

3.12. Your continuance in employment is subject to your maintaining clean criminal and financial records.

3.13. Breach of any of the above terms and conditions will render you liable to termination of your employment
without notice or compensation thereof.

3.14. You may be required to travel on Company work and you will be reimbursed expenses as per Company policy.

3.15. Female employee will be eligible for all the benefits, as applicable under the provisions of the Maternity Benefit
Act, 1961, and the Rules made there-under, as amended from time to time.

3.16. Any and all of the terms and conditions of service may be modified or changed at the Company’s discretion.

It is highly recommended that before you begin your journey with Convergys India Services Private Limited, please
visit the website www.concentrix.com

The impact of today's technology and pace of change is tremendous. We hope you're as excited as we are to play a
part in that revolution. At Convergys India Services Private Limited, we're changing the world every day and we will be
delighted to have you as part of our team.

5 of 6
Please sign the copy of this offer letter and return it to us as an indication of your interest in joining us on the given
date.

Please note that your employment stands confirmed only after you complete your joining formalities on the reporting
date.

This offer is liable to be withdrawn based on business requirements at any time prior thereto.

The terms of this offer are strictly confidential between you and the Company.

Yours sincerely,
Convergys India Services Private Limited

Name of Talent Acquisition Leader - India: Yogesh Rustagi

Date: 15/05/2023, 2:01:49.455 pm IST

Signature:

Name of Candidate: Tejaswini Arvind Sadre

Date: {{Dte_es_:signer1:date:format(date,dd-mm-yyyy}}

Signature of Candidate: {{digsig1_es_:signer1:digitalsignature}}

6 of 6