Business Process: Supplier Development

Document Type: Forms

Stellantis (ex PSA)

Customer Specific Requirements for Suppliers (Tiern)
Global Supplier Manual - Appendix H

extracted from Groupe PSA CSR for IATF 16949:2016 – June 2021
https://www.iatfglobaloversight.org/oem-requirements/customer-specific-requirements/

1 SCOPE OF THIS DOCUMENT ............................................................................................................... 2

2 RESPONSIBILITY ................................................................................................................................. 2

3 QUALITY OBJECTIVE AND PLANNING TO ACHIEVE THEM (IATF 16949 SECT. 6.2.2.1) .......................... 2

4 EXTERNAL LABORATORY (IATF 16949 SECTION 7.1.5.3.2) .................................................................. 2

5 COMPETENCE – SUPPLEMENTAL (IATF 16949 SECTION 7.2.1) ............................................................ 2

6 SPECIAL CHARACTERISTICS (IATF 16949 SECTION 8.3.3.3) .................................................................. 3

7 DESIGN AND DEVELOPMENT CHANGES (IATF 16949 SECTION 8.3.6.1) ............................................... 3

8 CUSTOMER DIRECTED SOURCES (IATF 16949 SECTION 8.4.1.3) .......................................................... 4

9 SUPPLIER QUALITY MANAGEMENT SYSTEM DEVELOPMENT (IATF16949 SECTION 8.4.2.3) ................ 4

10 INFORMATION FOR EXTERNAL PROVIDERS — SUPPLEMENTAL (IATF 16949 SECTION 8.4.3.1) ........... 4

11 IDENTIFICATION AND TRACEABILITY — SUPPLEMENTAL (IATF 16949 SECTION 8.5.2.1) ..................... 4

12 CONTROL OF CHANGES — SUPPLEMENTAL (IATF 16949 SECTION 8.5.6.1) ......................................... 5

13 CUSTOMER AUTHORIZATION FOR CONCESSION (IATF 16949 SECTION 8.7.1.1).................................. 5

14 CONTROL OF REWORKED PRODUCT (IATF 16949 SECTION 8.7.1.4) .................................................... 5

15 MONITORING AND MEASUREMENT OF MANUFACTURING PROCESSES (IATF 16949 SECTION 9.1.1.1)

5

16 MANUFACTURING PROCESS AUDIT (IATF 16949 SECTION 9.2.2.3) ..................................................... 5

17 PRODUCT AUDIT (IATF 16949 SECTION 9.2.2.4).................................................................................. 6

18 CHANGE LOG ...................................................................................................................................... 6

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Business Process: Supplier Development
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1 Scope of this document

The scope of this document is to ensure compliance to customer requirement
by sub-suppliers of SMP Automotive who are supplying for any PSA project.
This document is listing requirements for these suppliers in addition to standard
IATF16949 requirements and in addition to standard SMP requirements.

2 Responsibility
Suppliers who are supplier for SMP of a component for a PSA product shall
meet all requirements listed in this document during the whole project lifetime.
This includes but not limited to:

• Regularly check for updates of this document on www.smp-automotive.com

• Ensure availability and awareness of related PSA standards and
requirements mentioned in this document
• Ensure requirements are met in their supply chain

3 Quality objective and planning to achieve them (IATF 16949 sect. 6.2.2.1)
The quality objectives for the supplies are updated yearly. Analysis and action
plans shall be implemented by the supplier in order to achieve the quality
targets assigned by Groupe PSA.
The quality objectives shall be cascaded to the sub-suppliers and must be
consistent with Groupe PSA targets.

4 External laboratory (IATF 16949 section 7.1.5.3.2)

The supplier must approve the choice of its inspection, testing and calibration
suppliers for the development and series production of its supplies.
The approval criteria are based on the ISO/IEC 17025 standard (or national
equivalent), and must be documented. Certification of inspection, testing or
calibration suppliers to ISO/IEC 17025 standard (or national equivalent) by
qualified bodies is required.

5 Competence – Supplemental (IATF 16949 section 7.2.1)

The supplier shall be aware of Groupe PSA requirements.
The supplier shall evaluate the skills of the project teams involved in Groupe
PSA projects. The training procedure shall describe the personnel re-
qualification process that must take into account the operational results at each
workstation, the result of the layered process audits, time off job, etc.

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6 Special Characteristics (IATF 16949 section 8.3.3.3)

The concept of "Essential Monitored Characteristics (CSE)" replaces the
concept of "Special Characteristics". An "Essential Monitored Characteristic" is
a product characteristic:

• for which conformity is essential to guarantee that the dispersive technical

and functional characteristics are compliant,
• for which the control methods (type and frequency of controls, corrective
actions, etc.) guarantee conformity of the entire production.

The "Essential Monitored Characteristics (CSE)" are listed in a specific form

named "Parts Inspection Standard" (PCP in French).
The supplier shall use Groupe PSA procedure to identify and manage special
characteristics.
Major symbols to be used:

- Safety characteristic

- Regulatory characteristic

- Safety and regulatory characteristic

All reference documents regarding CSE approach and all associated symbols
are defined in SQM document.
The organization may use its own special characteristics symbols for internal
use but in that case the organization shall:

• ensure a bijective correspondence (one to one) with the symbols defined by

Groupe PSA
• document the equivalence of the internal symbols with Groupe PSA
symbols and reference the equivalence when the organization uses internal
symbols in its communication with Groupe PSA.

7 Design and development changes (IATF 16949 section 8.3.6.1)

All design changes, including those proposed by the organization, shall have
written approval by the authorized SMP representative, or a waiver of such
approval, prior to production implementation. See SQM document for the
process to be applied.

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Changes in a supply or its manufacturing process proposed by the supplier

during mass production are to be classified according to GROUPE PSA
classification system. The changes are to be managed according to a method
specific to each class (see reference document “Classification of the evolution
requests for a supply or a manufacture process, made by the supplier reference
DTI_DQI08_0020). See also chapter 8.5.6.1 Control of changes- supplemental.

8 Customer Directed Sources (IATF 16949 section 8.4.1.3)

If necessary, a tripartite agreement that correctly distributes the responsibilities
of each party must be signed (between PSA GROUP, tier-1 supplier and tier-n
supplier).

9 Supplier Quality Management System development (IATF16949 section

8.4.2.3)
This chapter applies to suppliers of the organization who are providers of parts
or components, materials, production processes (such as providers of heat-
treating, painting, and other finishing services).
Indirect and service providers are not included in this requirement (training
providers, no added value on manufacturing processes, logistics, packagers…)
The organization shall require from his own suppliers a process for product and
manufacturing process qualification, ensuring that only qualified components /
material are used for assembled parts (refer to chapter 8.3.4.4 of IATF 16949
standard) and an incoming inspection, the frequency of which is in line with
supplier performance.

10 Information for external providers — supplemental (IATF 16949 section

8.4.3.1)
The supplier shall cascade Groupe PSA’s requirements to the tier suppliers
(technical specification and special characteristics (see chapter 8.3.3.3),
product and process specific standards needed to be applied (e.g.: Initial
samples, traceability, FIFO and labelling requirements…).

11 Identification and traceability — supplemental (IATF 16949 section 8.5.2.1)

Traceability rules are defined and applied according to the class of traceability
of the finished product.
A traceability system must be defined by the supplier according to the class of
traceability of the finished product and including strict calculation of dilution rate.
Refer to specific PSA procedure “'Traceability: PCA Peugeot Citroën
Requirements” reference 01272_07_00279).

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Business Process: Supplier Development
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The supplier must prove that its traceability system is effective, including the
tier-2 suppliers.

12 Control of Changes — supplemental (IATF 16949 section 8.5.6.1)

Changes in a supply or its manufacturing process instigated by the supplier
during mass production are to be classified according to Groupe PSA
classification system. The changes are to be managed according to a method
specific to each class (see reference document “Classification of the evolution
requests for a supply or a manufacture process, made by the supplier reference
DTI_DQI08_0020).

13 Customer Authorization for Concession (IATF 16949 section 8.7.1.1)

A request for an "authorization to deliver non-compliant supplies" shall be
submitted by the supplier for any deviation with the specification. It is required
during development and also during mass production.

14 Control of Reworked Product (IATF 16949 section 8.7.1.4)

The supplier shall obtain authorization from customer before carrying out
rework or repair operations not planned during the initial qualification. The
authorization request comes with rework procedures and an analysis of
associated impacts.

15 Monitoring and Measurement of Manufacturing Processes (IATF 16949

section 9.1.1.1)
The supplier must implement "Reverse P-FMEA`s" to:

• Identify new potential failure modes in shop floor

(Proactive Risk Reduction Process),
• Confirm or update current Occurrence/Detection levels
(Process optimization).
The Reverse P-FMEA is an "on-station review" by a cross-functional team.

16 Manufacturing Process Audit (IATF 16949 section 9.2.2.3)

The supplier must conduct Layered Process Audits (LPA), the aim of which is to
ensure consistent application and execution of standards. LPA are to be
performed by Operational Managers.
LPA shall be implemented for all operational areas (manufacturing, logistic,
maintenance). All shifts shall be audited.

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All management level should be involved (from team leader to top

management) but at least the management of operational teams shall be
involved (ex: in manufacturing area, from shift/team leader to manufacturing
leader)
NOTE: no specific auditor qualification is required to perform LPA but LPA
performers shall be trained and qualified.

17 Product Audit (IATF 16949 section 9.2.2.4)

During development phase, in order to validate the supplier’s production control
plan and to ensure that any quality issues that may arise are quickly identified,
contained and corrected at the supplier's location, the supplier shall implement
a quality wall and establish containment stations, which must be off-line,
separate, and independently checked from the normal manufacturing process
and located at end of process.

18 Change log

Revision Date Description

1 30.09.2020 first issue
2 01.03.2021 Carry over in B.A.Se
3 30.07.2021 Completely revised
4 02.09.2022 Format adapted

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