Version approved: 1

DIRECT MATERIAL SUPPLIERS

QUALITY MANUAL

Short Description: Minimum requirements from Gestamp to our supplier to ensure that the
processes between Gestamp and them run smoothly.

Summary:

Keywords: Supplier, manual

Document No.: 1972880947

Degree of confidentiality:

Edited by: Jesús Najera Lorente

Approver: Vanessa Pepperell

Main changes:

Rev. Revision Detail Date

1 New document 24/10/2016

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Index
1. Preamble ............................................................................................................................... 3
1.1 Objective ....................................................................................................................... 3
1.2 Scope ............................................................................................................................. 3
1.3 OEM Directed Suppliers ................................................................................................ 3
2 Management System ............................................................................................................ 4
2.1 Quality Management System ........................................................................................ 4
2.2 Zero-Defects .................................................................................................................. 4
2.3 Continuous Improvement Process (CIP) ....................................................................... 5
2.4 Audits ............................................................................................................................ 5
2.5 Special Processes........................................................................................................... 6
2.6 Sub-suppliers ................................................................................................................. 6
2.7 Product Safety Officer ................................................................................................... 6
2.8 Documentation and Archiving ...................................................................................... 8
2.9 Order and Cleanliness ................................................................................................... 9
2.10 Environment .................................................................................................................. 9
2.11 Sustainability ............................................................................................................... 10
3 Project Management........................................................................................................... 12
3.1 Product and/or Process Development Planning ......................................................... 12
3.2 Special Characteristics ................................................................................................. 12
3.3 Pass Through Characteristics (PTC) ............................................................................. 13
3.4 Advanced Product Quality Planning (APQP) ............................................................... 13
3.5 Product and Process Approval (PPAP – PPA) .............................................................. 20
4 Series Production ................................................................................................................ 23
4.1 Quality Assurance During the Serial Production ......................................................... 23
4.2 Incoming Material Inspection ..................................................................................... 23
4.3 Verification of Set-up .................................................................................................. 24
4.4 Layout Inspection and Requalification ........................................................................ 24
4.5 Maintenance of Production Means ............................................................................ 24
4.6 Control of measuring equipment ................................................................................ 25
4.7 Identification and traceability ..................................................................................... 25
4.8 Packaging and Labeling ............................................................................................... 26
4.9 Changes on the Product or Process ............................................................................ 26
5 Customer Care..................................................................................................................... 27
5.1 Claims Management ................................................................................................... 27
5.2 Controlled Shipping ..................................................................................................... 28
5.3 Deviation Permit ......................................................................................................... 29
5.4 Contingency Plan ......................................................................................................... 30
5.5 Customer Property ...................................................................................................... 31
5.6 Spare Parts .................................................................................................................. 32
5.7 Insurance ..................................................................................................................... 32

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1. PREAMBLE

Suppliers
Objetive Scope designated by
the customer

1.1 Objective
The reputation of Gestamp and our market positioning is determined by the quality of our
products, in which the quality of our suppliers has a significant influence.

The purpose of this Supplier Manual is to ensure that the processes between Gestamp and our
suppliers run smoothly.

The minimum requirements from Gestamp required to our Suppliers are collected within this
Supplier Manual.

The supplier shall equally know and implement all applicable legal and regulatory
requirements, the international standards of the automotive sector (ISO/TS 16946, AIAG
manuals, VDA manuals …), as well as the specific requirements from Gestamp customers or
Gestamp’s location, which will be also mandatory.

1.2 Scope
This manual is mandatory for all direct material (raw material, components and outsourced
industrial processes) suppliers for all Gestamp’s plants.

1.3 OEM Directed Suppliers

Those suppliers designated directly by Gestsamp’s customers must meet the requirements
included on this Manual. The escalation of the problems that may arise includes a direct
customer communication.

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2 MANAGEMENT SYSTEM

Quality
Continuous
Management Zero-defects Audits
improvement
System

Special Product Safety

Sub-suppliers
processes Officer

Documentation Order and

Environment Sustainability
and archiving cleanliness

2.1 Quality Management System

Gestamp recommends its suppliers to be certified according to the current standard ISO/TS
16949 by an accredited certification body. Whether certified or not, suppliers are expected to
implement a quality management system based on this standard.

Those suppliers not certified according to ISO/TS 16949 shall be certified at least in accordance
with the standard ISO 9001 by an accredited third-party certification body bearing the
accreditation mark of a recognized IAF MLA member and where the accreditation body’s main
scope includes management system certification to ISO/IEC 17021.

The QMS certificates will be sent to Gestamp when required.

The supplier shall inform Gestamp about any update on the certificate (renewal) and their
withdrawal if any. In case that the supplier does not intend the renewal of the certificate, they
must report such fact at least three months before it expires.

Exceptionally, for the “specially designed small suppliers”, a second-party audit performed by
Gestamp may be accepted. This audit must be renewed yearly.

2.2 Zero-Defects
The supplier must carry out all actions needed in order to achieve the zero-defects objective.

As an intermediate step to achieve this objective and in order to measure and assess the
quality level achieved, Gestamp will set out interim targets (e.g. ppm, number of claims, ..).

The fulfillment of these interim targets does not relieve the supplier from his obligation to
implement the appropriate corrective and preventive measures in case of non-conformities.

The agreement of quality targets and measures shall not release the supplier from his liability
in respect of defect and damage claims from Gestamp and their customers, which arise from
defects in supplies and/or services.

Gestamp will perform a continuous monitoring of supplier´s performance.

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In case of a negative evaluation, the supplier could be included on an improvement program,

with the obligation to present an improvement plan.

2.3 Continuous Improvement Process (CIP)

The supplier shall have an on-going process for continuous improvement of the product and
related manufacturing processes. The CIP shall include the monitoring of internal and external
indicators and use this information to improve performance. Typical continuous improvement
processes focus on:

- Scrap reduction
- Right first time
- RPN reduction
- Customer complaints (0-km and warranty)
- Reduction of variation in product characteristics and process parameters
- Process yield improvement
- Reduction in set up or lead time
-

Note: Changes that arise from the CIP must be approved by Gestamp prior to implementation.
The requirements of the point 4.9, “Changes on the product or process”, must be fully met.

2.4 Audits
The supplier shall conduct periodic internal audits of the system, process and product.

- System: the whole quality system annually.

- Process: unless otherwise agreed, all processes must be audited annually.
- Product: unless otherwise agreed, all products supplied to Gestamp must be audited
annually. Similar products (same technology, same requirements, same complexity…)
could be grouped after agreement with the supplied plants.
- Safety and regulation audits: For those parts designated as safety or regulation parts,
the supplier shall conduct annual audits, whose report must be made available to the
quality contact of the supplied plant through the requested mean (Supplier’s Portal or
others).

The supplier shall inform Gestamp in case that the actions derived from these audits have not
been effective.

The supplier will allow Gestamp to perform those audits it deems necessary. The supplier will
provide all required information and allow access to Gestamp and its customers to its facilities.
Such audits may be carried out without prior notice as long as they are developed within
regular work shifts and do not interfere the normal operation of the factory.

In cases where it is not considered necessary to perform an on-site audit by Gestamp, a self-
assessment may be required using the template provided by Gestamp. If the supplier doesn’t

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submit the self-assessment documentation by the required date, a Gestamp audit will be
carried out on-site and the costs will be charged to the supplier.

 Refer to Corporate Purchased Safety & Regulation Parts procedure.

2.5 Special Processes

Suppliers with internal or outsourced “special processes,” as identified by the Automotive
Industry Action Group (AIAG), are required to show conformance with relevant AIAG Special
Process document: CQI-9 Heat Treat Assessment, CQI-11 Plating System Assessment, CQI-12
Coating System Assessment, CQI-15 Welding System Assessment, or CQI-17 Soldering
Assessment, or other standards or guidelines called out on product drawings/specifications or
other contractual provisions.

The supplier will be obliged to provide evidence of conformance when requested by Gestamp.

2.6 Sub-suppliers
Suppliers shall commit their sub-supplier to permanently use a quality management system in
accordance with ISO 9001 or ISO/TS 16949, in the version as amended from time to time.
Unless otherwise specified by the Gestamp, sub-suppliers shall be certified according ISO 9001
or ISO/TS 16949 by an accredited third-party certification body bearing the accreditation mark
of a recognized IAF MLA member and where the accreditation body’s main scope includes
management system certification to ISO/IEC 17021.

Additionally, Suppliers must transfer all specific requirements from Gestamp and its customers
to their sub-suppliers, being responsible of the implementation.

Suppliers are responsible to Gestamp for the quality of the product supplied, including those
characteristics which depend on their sub-suppliers. To do this, they will carry out all quality
tasks needed. This also apply to the suppliers imposed by Gestamp or Gestamp´s customers.

Sub-suppliers must be evaluated continuously taking into account quality, logistic and
technical criteria, among others.

Any change in the supply chain (sub-suppliers) must be agreed with Gestamp prior to
implementation.

2.7 Product Safety Officer

Given its great relevance, the supplier must nominate a Product Safety Officer (PSO), whose
tasks are:

- Contributing to, developing and setting priorities for eliminating or preventing product
safety-relevant defect in the product development phase (error prevention).
- Working independently, initiating and verifying product, process and engineering-
relevant decisions in the course of product development and additional product
enhancement (e.g. FMEA or risk assessment procedures) provided that there is an
impact relevant to safety.

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- Preparing, maintaining, and enhancing "lessons learned" checklists for the qualified
review of designs, production, processes, or for the material properties under product-
safety relevant aspects.
- Executing or initiating and assessing component or material analyses with the goal of
detecting indications of deviations relevant to product safety at an early stage.
- Independently executing or initiating regular inspections of processes, production,
material and products of the current series for the confirmation of product safety for
proper and predictable use or misuse and the introduction as well as tracking of
(immediate) measures in the case of relevant deviations.
- Assessing the probability and frequency of failure of the affected product in the event of
failure.
- In the event of a complaint, the planned remedial measures, their implementation and
long-term effectiveness shall be verified. The effectiveness of the measures shall be
reviewed, confirmed and documented in writing by the supplier PSO.
- In the event of a complaint or voluntary declaration, communication shall be directed
via the person responsible for component with the client.
The PSO shall advise with respect to the quality and confidentiality of the information
(clear information regarding the error pattern, limitation, probability of failure, etc.).

Note: If sub-aspects of the described tasks are not possible or not necessary due to the type of
product (e.g. with raw material suppliers) or due to the manufacturing process, this shall be
substantiated and product safety compliance shall be verified by an alternative safeguard.

To do this, PSO must:

- Know in detail the manufactured product as well as its function and usage, either in
their own facilities or customer´s.
- Know the legislation regarding product safety and responsibility.
- Know the risk assessment methods and their application.
- Report directly to Management, Factory Manager and/or Quality Director for those
topics concerning product safety.
- Should be empowered to block any product in case of problems which could affect
product safety.

The supplier must communicate to Gestamp the designated PSO. Similarly, they must ask their
sub-suppliers the designation of a PSO.

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Knowledge Tasks Competencies

Prevention of failures since
Detailed knowledge of the
the product development Report directly to
product
phase (e.g. FMEA, lessons management
learned)

Knowledge of legislation and Continuous verification of

relevant regulations the product safety (“Line
Can stop production in the
walks”)
event of safety problems
Knowledge of customer’s Evaluation and monitoring
specific requirements of corrective actions.
Centralized communication
(quick, direct, confidential) One PSO per production
Risk assessment methods facility
(e.g. probability of Market surveillance1 (e.g. The PSO must be entered in
breakdown, expected warranty costs, customer’s the Supplier’s Portal
service life, etc.) portals, damaged parts on
field, recalls, etc.)

(1) Information for market surveillance can be found, among others, in the portals

http://ec.europa.eu/consumers/consumers_safety/safety_products/rapex/index_en.htm

http://www.nhtsa.gov/Vehicle+Safety/Recalls+&+Defects

2.8 Documentation and Archiving

Gestamp requires an archiving time of at least 20 years either for documents (standards,
procedures, work instructions, control and test methods, plans, specifications,…) or for records
(control results during series production, first part approval, process capability studies, initial
samples inspection report, audits, training records,…) related to the safety and regulation
characteristics, and at least 5 years for the remaining documentation.

The requirements from Gestamp’s customers and/or legal ones must be equally complied
with.

The archiving time for documents will be considered from the moment in which the document
becomes obsolete due to document has been modified (new issue), expired its validity period
(for example, in the case of a temporal deviation allowance) or have finalized the product or
process referenced to.

Type of Record Safety & Regulation Others Minimum

Duration Requirements Duration Requirements content of the
Record
e.g. Must be assured:
- Creation or
- Standards - Accessibility Preferably
registration
- Procedures - Readability electronic or if
date.
- Work - Protections not possible,
- Responsible for
instructions 20 years against fire, 5 years other format
the content.
- Control & Test water, … which ensures
- Product
methods - No the integrity of
reference,
- Control Plans unauthorized the record.
batch, date.
- Specifications access

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e.g. - No - Modification
- Control results modification of level.
- First part the content - Paper or
approval electronic
- Process signature.
Capability
Studies
- Initial Samples
Inspection
- Report
- Audits
- Training
records

By request, the supplier must make available to Gestamp the documents and/or records
required within a reasonable time frame.

Those documents/records must contain at least the following requirements:

- Creation or registration date

- Responsible person of the content
- Product reference, batch, date, …
- Modification level
- Paper or electronic signature

The archiving method must ensure the integrity of the information during the required
retention period. For that:

- It must not be possible to modify documents and records. Databases which allow
subsequent modification of the data are not suitable.
- The media used must ensure the retention period. For example, the thermic paper is not
appropriate for that reason.
- Provide protective measures against fire, floods, and backup copies.

Traceability must be ensured. Supplier must be able to determine from the delivery
information and/or identification on the part, the documents and related records. See
paragraph 4.7 “Identification and Traceability”

 Refer to VDA Volume 1

2.9 Order and Cleanliness

The supplier shall adopt a cleanliness standard to establish and maintain a clean and orderly
work environment including the offices. Gestamp recommends the 5S methodology to
establish these standard. Order and cleanliness audits must be conducted to evaluate the
effectiveness of the process.

2.10 Environment
Gestamp recommends its suppliers to be certified according to the current standard ISO 14001
“Environmental Management System”. Whether certified or not, suppliers are expected to
adopt a responsible environmental management system which satisfies all applicable legal
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requirements. It is the responsibility of the suppliers to be informed of those legal

requirements, including the specific requirements of each country/sector (GADSL, REACH,…) as
well as its fulfillment.

The responsibility of the supplier in environmental matters covers the materials, machines and
facilities used, the organization at workstations, warehouse, transport service, processes
definition,… being necessary to analyze continuously all possibilities regarding to:

- Development, acquisition or production of products that respect the environment.

- Planning and development of processes that respect the environment.
- Ensure the environmental compatibility of the substances supplied.
- Avoid the use of problematic substances.
- Reuse of ancillary materials (lubricants, coolants, water,…)
- Monitoring and continuous reduction of the use of energy, water, raw materials, …
- Use of packaging, and a logistic concept respectful with the environment.

For that, supplier must at least:

- Conduct periodic assessments of environmental management system.

- Determine targets for the key aspects of environmental protection (such as use of
energy, water, raw materials) and keep track of them.
- Determine and implement improvement measures in the field of environmental
protection (see above points).
- Analyze and periodically check legal provisions.
- Train and inform regularly the employees in environmental protection topics.

2.11 Sustainability
Gestamp supports the 10 principles of United Nations Global Compact (see
www.unglobalcompact.org) and requires to their suppliers and their sub-suppliers to meet
these principles.

Human Rights

- Principle 1: Businesses should support and respect the protection of internationally

proclaimed human rights.
- Principle 2: make sure that they are not complicit in human rights abuses

Labor

- Principle 3: Businesses should uphold the freedom of association and the effective
recognition of the right to collective bargaining.
- Principle 4: the elimination of all forms of forced and compulsory labor.
- Principle 5: the effective abolition of child labor.
- Principle 6: the elimination of discrimination in respect of employment and occupation.

Environment

- Principle 7: Businesses should support a precautionary approach to environmental

challenges.
- Principle 8: undertake initiatives to promote greater environmental responsibility.

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- Principle 9: encourage the development and diffusion of environmentally friendly

technologies.

Anti-Corruption

- Principle 10: Businesses should work against corruption in all its forms, including
extortion and bribery

The supplier undertakes to make available to Gestamp all details and information required in
the future regarding sustainability in the form stipulated (e.g. questionnaires, suppliers’ web
portal).

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3 PROJECT MANAGEMENT

Development Special Pass through

planning characteristics characteristics

APQP PPAP-PPA

3.1 Product and/or Process Development Planning

Suppliers must define a planning for product and/or process development in accordance with
Gestamp project milestones. This planning must include all relevant activities related to the
planning of the quality management. The important milestones should be reflected and
identified at all levels (Customer – Gestamp – Supplier – Subsupplier) in order to be able to
check the consistency between them. Any delay on the planning agreed with Gestamp shall be
notified immediately.

Suppliers must ensure the availability of all necessary resources (human and infrastructure) to
carry out product and/or process development.

Suppliers must secure the change management throughout the project. They must have a
process that guarantees that the information reaches the involved people. The modifications
that are not triggered by Gestamp or its customers must be agreed beforehand. In any case, a
new feasibility assessment must be performed.

3.2 Special Characteristics

Special characteristics require special attention given that its non-compliance could cause that
safety, regulatory compliance, product function, assembly,… is affected.

Special characteristics may be defined by Gestamp or Gestamp’s customers. Additionally, it is

the supplier´s responsibility too, to identify any special characteristics resulting of the
supplier´s risk analysis (e.g. FMEA).

Generally the special characteristics are categorized in:

- Critical characteristics: those that its non-compliance can affect safety or regulatory
compliance.
- Significant characteristics: those that its non-compliance can affect product function,
assembly,…

Supplier must know and use the symbols and requirements from Gestamp and Gestamp’s
customers for special characteristics. Every stakeholder involved, including workers, must
understand the significance, importance and the way to proceed with these characteristics.

Special characteristics must be included on all related documents (FMEAs, control plans,
guidelines, work instructions,…) by using the respective symbol.

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In case of not using the specific symbol defined by the customer, the supplier must send a
table of equivalence to Gestamp, in order to ensure traceability in the applicable documents.

3.3 Pass Through Characteristics (PTC)

Pass through characteristics (PTC) are those characteristics of the purchased components that,
in case of being nonconforming, probably would not be the detected by Gestamp; but they
could cause problems at our customers or final user.

The PTCs may or may not be special characteristics.

The PTCs must be included both in the FMEA and Control Plan.

The PTCs must be identified through all documents.

In case that suppliers have PTCs with their sub-suppliers, Gestamp must be informed and be
aware of the measures and controls taken by sub-suppliers, which ensure that non-conforming
items cannot be transferred to Gestamp. Such measures and controls shall be included on
FMEAs / Control Plan of Gestamp’s suppliers.

3.4 Advanced Product Quality Planning (APQP)

The Advanced Product Quality Planning (APQP) is an important element of the supplier
management at Gestamp. APQP establishes the preventive quality activities to be performed

in the development phase in order to ensure that both the launch of a new project and the
series production runs smoothly.

APQP will be performed both in the development of new projects and in the case of
modifications, transfers of productions,…

Supplier must carry out an APQP which includes all required activities by Gestamp Quality
Department according to the type of product, regardless of whether this information is
required or not to be submitted within the PPAP.

The different activities must be performed during the respective Project phase(s). The related
documentation may be required at any time according to the progress of the project.

Feasibility Study

For each new item, as well as for modifications, transfers of production,… a feasibility study
must be performed before making the offer and after making appropriate clarifications,
change proposals, … Such study must be performed and approved by an interdisciplinary team
composed of all involved areas (commercial, development, production, quality, logistics,…)

The feasibility study needs to take into account the following:

- All project documentation (drawings, specifications, environmental regulations,…)

- Generic requirements of Gestamp (purchasing requirements, logistic requirements,
quality agreements with suppliers,…)
- International Standards, legal requirements,…although they have not been stated
explicitly by Gestamp.
- Experiences from previous projects.
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Supplier must have available all necessary generic standards (DIN, EN, ISO, VDA,…) and
directives/guidelines and take into consideration always the latest version.

Such analysis includes the technical and economic feasibility as well as the availability of
enough production capacity.

The signed document “Feasibility Study” must be sent to the Gestamp Purchasing Accountable
along with the offer.

FMEA

Suppliers must create and maintain a process FMEAs and, in case of design responsible
suppliers, also a design FMEAs for each item supplied to Gestamp. All FMEAs must be available
to Gestamp when required.

Generic FMEAs per family of parts, technology,…are accepted. In this case, the supplier shall
perform a specific FMEA per part including those characteristics that differ or are not included
on the generic FMEA. The generic FMEA shall be periodically revised (annual as minimum
frequency).

FMEA shall include all special characteristics as well as Pass through Characteristics (PTC)
related to Gestamp and their sub-suppliers. (see paragraph 3.3).

It shall clearly determine preventive measures in order to avoid occurrence and detection
measures. The scoring for occurrence must be consistent with the robustness of preventive
actions defined. The detection measures must be able to prevent that in the case of the failure
mode occurs, this reaches the internal or external customer. For example, if we consider a
failure mode “customer’s line stoppage due to a high rate of internal rejection”, a 100%
inspection in the moment of delivering the product cannot be considered as a detection
measure because if the high rate of rejection is detected at this moment, it is probably that, in
spite of this control, the line stoppage occurs.

The scoring for severity, occurrence and detection shall perform independently, according to
AIAG instructions. The supplier must determine their own table of scorings adjusted to their
own product and process characteristics, which will be submitted to Gestamp Quality during
the approval process of initial samples.

The following table shows the maximum RPN values, above which corrective actions must be
defined.

Severity RPN
9-10 < 36
7-8 < 60
1-6 < 100

RPN values given above represent a minimum requirement but not sufficient for determining
the need for action. Within the philosophy of “zero defects” and continuous improvement, the
lowest RPN value must be sought. FMEAs revisions will be done periodically in order to reduce
RPN. When setting priorities, priority will be given to those failure modes with:

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- Severity values of 9 or 10
- The highest Severity x Occurrence
- The highest RPN

 VDA Volume 4 and AIAG FMEA describe the procedure in detail.

Design Review and Drawings Release

When the supplier is responsible of the design, a design review and a drawing release is
necessary. The corresponding milestone must be fixed on project schedule. The drawing
release is responsibility of Development Department of Gestamp.

Prototype Control Plan

Whenever prototypes are provided, a prototype control plan must be established. The content
itself must be agreed with the Development Department of Gestamp.

Process Flowchart

The steps of the flowchart must match the FMEA and Control Plan.

The flowchart must cover the entire manufacturing and product control process, from
reception to expeditions, including reworks.

Control Plan

Control Plan must include all operations, from reception to expeditions as well as the periodic
requalification.

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Other documents may be referred to in the Control Plan but always keeping its clarity. In that
case, these documents must be submitted together with the Control Plan in the PPAP.

The controls performed on the Pass Through Characteristics by the supplier or by their sub-
suppliers must be included on the Control Plan.

Whenever necessary, Control Plans for pre-production must be performed.

The Control Plan must include reinforced controls during the Project start-up that ensure the
quality of the product supplied during this project phase.

 A complete description of the process for developing a control plan is included on VDA
Volume 4 and AIAG APQP.

Measure System Analysis (MSA)

Supplier needs to perform R&R studies for all gauges listed on the Control Plan.

For the special characteristics, the study must be conducted specifically for each characteristic.

For the other characteristics, the study performed by the same measurement device over
similar characteristics may be accepted. In this case, it shall be determined which is the
minimum variability of the process valid for the measurement devices:
𝑇𝑉 ≥ 10 𝐺𝑅𝑅 Acceptable measurement system
10
𝑇𝑉 ≥ 𝐺𝑅𝑅 Measurement system acceptable under conditions
3

Key factors to consider in the R&R studies:

- The gauge device used should have a minimum resolution of 5% of tolerance.

- In general, the study shall be conducted over 10 parts, measured 3 times by 3 different
operators.
- In case of measuring systems in which there is no operator influence, such as measuring
automatic systems, the study can be performed with a single operator. Before
performing this type of study, it is necessary to ensure that there is not really operator
influence. For example, in measurements made in CMM with measurement program
where it may have variability between operators when putting the sample in the
measurement tool.
- The measurements must be made by the operators who normally perform the controls.
- In the case of variable measurement systems, the selected sample parts shall cover the
entire process variability. In case of attributes measurement systems studies, OK/No-OK
parts will be taken, in both cases near the acceptation limit.
- Measurements are performed upon the established measurement method and under
the measurement conditions in which the control will be developed during production
phase.
- When the established measurement process so requires, each operator will perform the
calibration or reset of the devices before each series of measurements, without
performing the calibration/reset again.

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- The parts will be measured in a random order without operators knowing the real value
of the part to be measured and/or the result of previous measurements or others
operators.
- In order to calculate %R&R, it will be taken the required tolerance or process variation
according to the intended use for the measurement systems:
- Study based on tolerance:
100% inspection of special characteristics or control of others characteristics
during series production.
- Study based on process variation calculated from the standard deviation of the
process (σ):
Calculation of process capability (Cmk, Cpk, Ppk) or statistical process control (SPC)
during series production.
- Study based on process variation calculated from study samples:
Calculation of process capability (Cmk, Cpk, Ppk) or statistical process control (SPC)
during series production when the process standard deviation is not known.
This method may only be used when the process is capable and the sample parts
represent the entire process variability.
- Study based on process variation calculated from the capability index required for
the process:
Calculation of process capability (Cmk, Cpk, Ppk) or statistical process control (SPC)
during series production when the process standard deviation is not known and it
cannot be ensured that the samples represent the entire process variability and
this is capable.

- The following criteria will be used for the acceptance of the measurement systems:

%GRR Decision
%GRR ≤ 10% Acceptable measurement system

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10% < %GRR ≤ 30% The supplier must try to improve the measurement
system. If this is not possible, it must be accepted by the
quality department of the supplied plant.
%GRR > 30% Unacceptable measurement system

 Refer to VDA Volume 5 and AIAG MSA

Capability Studies

Capability of the process must be ensured both for submission of initial samples and during
series production for all the special characteristics. Ppk must be used when reporting capability
for PPAP. During series production, a monitoring will be done following the rules SPC (X̅ and R
within its control limits, trend analysis, behavior patterns,...)

In the event of non-compliance with the capability minimum values, the supplier is required to
perform 100% inspection and/or to implement a “mistake-proofing” control method (Poka-
Yoke) in order to ensure the conformity of the supplied parts.

For those characteristics not measurable or only measurable with destructive methods, the
way of proceeding must be agreed with Quality Gestamp.

Before assessing the process capability, the supplier must confirm that the values obtained
follow a normal distribution and the measurement system is adequate (MSA study).

Process Indices:

Machine Capability (Cmk)

- Minimum requirement: Cmk > 1.67

- Sample: minimum 50 consecutive parts without making any adjustments on the process.

Performance Index (Ppk)

- Minimum requirement: Ppk > 1.33

- Sample: minimum 50 parts spread over a batch
- If the process is not in a state of statistical control this index should be used.

Process Capability (Cpk)

- Minimum requirement: Cpk > 1.33

- Sample: minimum 30 samples of 5 parts taken on different batches covering the entire
process variability (different batches of material, different operators, different shifts,…)
- It should be only used when the process is in a state of statistical control because it
evaluates only the variability within each sample (not between samples)

Index Minimum Sample

Requirement
Machine Capability (Cmk) Cmk > 1.67 Minimum 50 consecutive parts without making
any adjustments on the process.
Performance Index (Ppk) Ppk > 1.33 Minimum 50 parts spread over a batch
Process Capability (Cpk) Cpk > 1.33 Minimum 30 samples of 5 parts taken on
different batches covering the entire process

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variability (different batches of material, different

operators, different shifts,…)

The supplier must confirm that the software used to calculate these indexes is based on the
following formulas:
𝑈𝑆𝐿 − 𝜇̂ 𝜇̂ − 𝐿𝑆𝐿
𝐶𝑎𝑝𝑎𝑏𝑖𝑙𝑖𝑡𝑦 𝐼𝑛𝑑𝑒𝑥 = min [ , ]
3𝜎̂ 3𝜎̂
Where USL and LSL are respectively the upper and lower specification limits, and µ̂ and σ̂ are
the mean and standard deviation estimated of the process.

Estimated µ̂ Standard Deviation σ̂

𝑛 𝑛
1 1
Cmk 𝜇̂ = 𝑥̅ = ∑ 𝑥𝑖 𝜎̂ = 𝜎̂𝑠 = √ ∑(𝑥𝑖 − 𝑥̅ )2
𝑛 𝑛−1
𝑖=1 𝑖=1

𝑛 𝑛
1 1
Ppk 𝜇̂ = 𝑥̅ = ∑ 𝑥𝑖 𝜎̂ = 𝜎̂𝑠 = √ ∑(𝑥𝑖 − 𝑥̅ )2
𝑛 𝑛−1
𝑖=1 𝑖=1

∑𝑘𝑖=1 𝑅𝑖⁄𝑘
𝑛𝑘 𝜎̂ = 𝜎̂𝑅̅⁄ =
1 𝑑2 𝑑2
Cpk 𝜇̂ = 𝑥̅ = ∑ 𝑥𝑖 ó
𝑛𝑘
𝑖=1 ∑𝑘𝑖=1 𝑠𝑖⁄𝑘
𝜎̂ = 𝜎̂𝑠̅⁄ =
𝑐4 𝑐4

For unidirectional characteristics (roughness, concentricity,…) will be used only the

corresponding term CmkU, PpkU, CpkU o CmkL, PpkL, CpkL

 Refer to VDA Volume 4 and AIAG book SPC.

Status of Purchased Parts

The quality planning and the approval of outsourced parts to the sub-suppliers must be
accredited in an appropriate manner.

Status of In-House Manufacture Parts

The internal approval of in-house manufacture parts must be accredited in an appropriate

manner.

Status of Means of Production

The planning and approval of means of production and control must be accredited in an
appropriate manner.

List of Measurement and Verification Systems Specific to the Product.

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The planning and approval of the measuring and verification systems specific to the product,
either in-house manufactured or acquired from third parties, must be demonstrated in an
appropriate manner.

Packaging, Identification and Transport

During the development phase, packaging, identification and transport conditions shall be
defined.

Refer to paragraph 4.8.

Work Instructions

All steps of the entire value-added chain must be described by means of controlled and
approved work instructions (e.g. assembly instructions, testing, packaging,…)

Process Audit

Supplier must verify through an internal audit the process maturity. Such audit shall be
conducted in series production conditions before or during the initial samples manufacturing.
During the audit, production capacity will be also verified.

3.5 Product and Process Approval (PPAP – PPA)

Initial samples submission must be performed both for release of new parts and in case of any
product/process modification previously approved. In case of doubt, supplier must clarify with
Gestamp Quality Representative of the supplied plant the need of initial samples submission.

The production approval process will be performed once the process is adjusted. Supplier shall
foresee the time needed for that in the project planning, including adjustment phases.

Initial samples shall be taken from a lot (PPAP run) of as minimum 300 parts or 4
manufacturing hours (what occurs first) manufactured and controlled in series conditions
(production and control means, sequence, operators, control plans, parameters, speed,...)
During this period, production must run without interruptions or changes. The start of the
production batch will be when the process works stably and without anomalies. In exceptional
cases, it may be agreed a different batch size, for example in case of an amount of annual
reduced production, expensive parts of production with many cavities.

The initial samples and the associated documentation shall be submitted to Quality
department of each supplied plant, following the instructions PPAP or VDA PPA as requested
by the plant.

As a general rule, the initial samples submission will be done through Gestamp supplier portal.

Quality department of supplied plant will determine the documentation to present together
with the initial samples in accordance with the PPAP/PPA level required.

In case of a part is supplied to several Gestamp plants, it may be agreed the submission of
complete dossier to one of the plants, and presenting only the cover page (PSW or PPA) to the
others plant, together with a copy of the initial parts submission approval by the pilot plant
and samples for assembly tests. It is up to the Plant Quality to accept or not this PPAP
simplified.
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If the initial sample inspection report cannot be approved for any reason attributable to the
supplier and a new submission is required, the cost of management of the new submission
(review of the documentation, measurement of the parts, test …) may be charged to the
supplier.

Initial Samples

During the production lot, 6 initial samples will be taken randomly and distributed throughout
the lot (not all of them in the beginning or in the end) per line, tool, cavity…

From these parts, one will be retained at supplier’s facility as reference sample, and the
remaining 5 will be sent to Gestamp along with its dimensional report.

Ballooned Drawing

A ballooned drawing must be submitted. Each and every feature (dimensions, specifications,
notes,...) must be “ballooned” to correspond with the inspection results

Dimensional Report

Unless otherwise agreed, the dimensional report should include all drawing dimensions
measured in 5 parts. In case of different lines, tooling, molds with several cavities,… a report (
with 5 parts) must be submitted per line, tool, cavity,… The dimensional report must show the
numeric values for each part (it is not acceptable to show “OK”, “Conforming”,… or only
indicate the maximum and minimum values of measured parts).

The measured parts shall be submitted as initial samples, being numbered in a way that are
traceable with the results of reports. In the case that for measuring a part it is necessary to cut
the part, the way of proceeding will be agreed with the Quality department of supplied plant
(normally these dimensions shall be measured with other parts produced immediately
following the initial samples, indicating this fact on the report samples). The cutting parts must
be also submitted with the samples.

All notes specified on the drawing must be also included on the dimensional report.

Material Certificate

A certificate of the material used for the initial samples production must be submitted,
according to EN 10204 3.1. Such certificate may not be older than one year.

For suppliers out of the European Union it could be accepted material certificates according to
other standards provided that:

- The manufacturer declares that the products supplied are in compliance with the
requirements of the order and is supported by evidence of the manufacturer’s test
results.
- The inspection is carried out on the product to be supplied or on test units of which the
product supplied are part.
- The document is validated by the manufacturer’s authorized inspection representative,
independent of the manufacturing department.
- If test results obtained by specific inspection on primary or incoming products are
transferred to the material certificate, the supplier must assure the traceability and
provide the corresponding inspection document when required.
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- The inspection document shall be validated by the responsible person (name and
position).

Functional Tests

A report containing at least, the date, responsible for test, tested parts, test conditions,
methods used, reference standards and univocal result shall be submitted. In case of tests
performed by external labs, they must be certified in accordance with ISO IEC 17025.

IMDS

The supplier is committed to complete the IMDS data base (http://www.mdsystem.com/ )

concerning the presence of banned substances in the composition of the products delivered to
Gestamp, in order to comply with Directive 2000/53 / EC.

The IMDS recommendations and the individual OEM requirements must be taken into
account.

The IMDS-pdf report, approved by Gestamp, must be included in the initial samples report.

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4 SERIES PRODUCTION

Incoming
Serial Verification of
Material
production set-up
Inspection

Maintenance of Control of
Layout
production measuring
Inspection
means equipment

Changes on the
Identification Packaging and
product or
and traceability labeling
process

4.1 Quality Assurance During the Serial Production

In order to monitor the quality of the parts during series production, the supplier shall carry
out the defined controls on their Control Plan and keep records of them. Any modification in
the Control Plan shall be previously approved by the contact person of Quality area of the
supplied plant.

In the control records, it must be documented the results of each controlled characteristics. In
the case of variable characteristics, the numerical results must be documented. The supplier
shall provide Gestamp a copy of such records when required.

If there is any deviation in any characteristic, the supplier shall perform the appropriate
segregation and containment measures. If there is a risk that any nonconforming part has
been delivered, supplier must notify the Quality Responsible of affected plant at the earliest
possible time. The shipment of non-conforming parts may be performed only after the
approval in writing of Quality Responsible of the supplied plant (deviation permit). Similarly,
the rework of non-conforming parts must be accepted in writing by the Quality Responsible of
the plant. The non-conforming or reworked parts delivered under a deviation permit must be
identified and segregated from conforming parts.

4.2 Incoming Material Inspection

The supplier is responsible for sending defect-free parts to Gestamp. The necessary controls to
ensure the quality of the parts are performed by the supplier at their facilities, according to the
Control Plan approved in the initial samples submission. In this way, the incoming inspections
at Gestamp are limited to check the identity and amount of parts and possible damage on the
packaging during shipment. Gestamp is not obliged to perform more detailed inspections.

The fact of having accepted a delivery of material does not relieve the supplier of responsibility
for the defects detected subsequently either at Gestamp or customers. In this respect, the
supplier waives his right to object to late notification of defects.

If Gestamp is forced to perform additional incoming inspections (parts without the approval of
initial samples submission, quality issues, supplier included in an improvement program due to

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a negative evaluation in the monitoring indicator,…) the cost of those inspections may be
charged to the supplier.

4.3 Verification of Set-up

Suppliers must have a process to verify that the set-up at the start of production has been
successfully performed.

The inspection of the first part is a method to perform such verification.

The supplier must determine in which situations a new verification of the start of production
must be done (new production batch, new raw material batch, after maintenance, tool
change, adjustment of parameters, after an extended stop, shift change,…)

The inspection of the last part is equally recommended.

4.4 Layout Inspection and Requalification

Through the periodic layout inspection and requalification of the product, the supplier
accredits that the products in series meet the requirements arising from drawings and
specifications.

Both layout inspection and requalification shall be performed by the supplier for all products
supplied to Gestamp. The frequency will be defined for every project according to the final
customer requirement. Case these frequencies are not specified, the layout inspection will be
performed every year and the requalification every 3 years.

The scope of that layout inspection shall be agreed with the Quality Responsible of the
supplied plant. If there is not such agreement, the scope must include all dimensions,
functional tests and characteristics of drawings, similar to the submission of initial samples.

Such layout inspection tests, as well as its frequency and number of samples to be tested must
be reflected in the Control Plan.

In the event that during period layout inspection it is detected some deviations regarding
drawings requirements and/or specifications, that situation must be notified immediately and
in writing to the Quality Department of Gestamp plants supplied.

The requalification must include all PPAP documentation (Flow chart, control plan, MSA, FMEA
summary, ...)

The supplier shall perform such layout inspection and requalification without being required
by Gestamp, by showing the cover page of the samples report VDA or PSW (PPAP) as
confirmation. If requested by Gestamp, further documents shall be also submitted. Gestamp is
not required to answer to the report.

4.5 Maintenance of Production Means

Maintenance activities must be defined and scheduled for all production means (installations,
machines, tools, …) including both preventive and predictive maintenance. All corrective,
preventive and predictive maintenance must be recorded

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Information about recurrent breakdowns, downtime due to faults, time between failures, …
must be analyzed in order to improve the preventive/predictive maintenance.

The status of the tools/machines (OK, No OK, under repair) must be known to prevent the use
of non-conforming tools/machines. After a reparation it must be verified that the quality of the
produced parts has not been affected before releasing the tool/machine for production.

The availability of spare parts must be assured. Among others, the supplier must define a list of
critical spare parts, control the inventory, defined minimum number of spare parts, …

4.6 Control of measuring equipment

Suppliers shall establish a documented and controlled system in order to calibrate/verify the
inspection, measuring and test equipment’s, including all measuring equipment of product
characteristics, measurement systems of process characteristics (many times integrated in
production equipment’s such as thermocouples, pressure gauge,…) which have influence on
the product quality and gage blocks or measurement systems used for the calibration of other
measurement systems.

It is the supplier’s responsibility to calibrate/verify the tooling and equipment owned by

Gestamp.

For the calibration of the measurement systems, the uncertainty calculations will be taking k=
2. The gage blocks used for calibration will have an uncertainty to not exceed one third of the
required uncertainty to the control mean.

The external calibration shall be only made by companies certified according to ISO IEC 17025
and for categories, areas and instruments for which they are accredited by a national
accredited body officially recognized (ENAC, DAkkS, COFRAC, UKAS, …). Exceptionally, when
the calibration by an accredited body is not possible, calibrations of specific measurement
systems done by the equipment manufacturer can be accepted.

4.7 Identification and traceability

Suppliers must identify product through the entire manufacturing process and in all inventory
locations.

The status of the product must be identified to mitigate the risk of suspect, non-confirming or
unapproved product being used or shipped to Gestamp. Containers for scrap and rework must
be appropriately identified. Quarantine areas must be clearly recognizable and preferably
closed.

In case of risk of mixing or confusion in the flow of material, for example mixing of similar
items, operations not done (calibration, heat treatment, visual control …) … , additional
measures must be taken (poka-yoke, bar code, …)

Supplier shall at least ensure the traceability for the batch of material used and the production
batch. Supplier must ensure that all parts from a production batch are consistent on
traceability level, that is, same material batch, same manufacturing process, same parameters,
same set-up,…

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When required by Gestamp the supplier must be able to identify all information related to a
supplied part (drawing version, production date, line, material, operator …)

The FIFO principle must be assured along the entire process of production and shipping.

4.8 Packaging and Labeling

Supplier shall define a packaging system, which ensures the quality of the supplied product,
keeping it documented in the appropriate packaging sheet or instruction.

The approval of the packaging takes place within the product approval process (PPAP).

4.9 Changes on the Product or Process

Gestamp must be notified prior to any change in the product and/or process. These changes
include, but not limited to:

- changes in the product

- modifications in production’s process and/or control’s process
- changes in the production and/or measurement means
- changes in the process parameters
- changes in the controls performed and/or its frequencies
- transfer of production to other lines or other plants, outsourcing of some processes or
transfer from one sub-supplier to a new one
- change of machine location
- Suspension of production for longer than 12 months

Such changes shall be approved in writing by Gestamp before they are carried out.

Depending on the nature of the change, Quality Gestamp may require actions to ensure that
these changes do not affect the product quality. In some cases, it may be required a new
submission of initial samples.

These changes shall be listed in a history of product and process modifications document,
indicating modification date and date of first supply to Gestamp. Through such document shall
be possible to know from the delivery data (date, batch number) or markings of the part, all
the information regarding configuration of product/process.

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5 CUSTOMER CARE

Claims Controlled Deviation

management Shipping permit

Contingency Customer
Insurance
Plan Property

5.1 Claims Management

In case of claims, all appropriate actions must be taken, not only to solve the failure but also to
prevent that this failure or another similar may appear again, both in the supplied product and
in other similar parts, not only at Gestamp plant that initiates the claim, but also at other
Gestamp plants.

The Supplier is aware that Gestamp does not get all defective parts back from its customers,
especially for warranty claims. The Supplier therefore hereby agrees that he too will only get
back a small number of defective parts (for analysis purposes, amongst other things) and will
not lodge any claims and/or objections in that respect

As a general rule, the notification and management of non-conformities will be done through
Gestamp supplier portal. In the document “FULLSTEP QA User Manual” it is described in detail
how to proceed

In a timeframe of 24 hours, supplier must perform appropriate containment measures,

including parts in manufacturing and finished parts, either at supplier plant, transport, in
external warehouse, at Gestamp and their customers. These measures shall ensure the supply
of conformed parts in Gestamp, for which could be necessary to make special shipments
and/or the sorting or rework of stock parts by the supplier. If there are no parts in stock at
supplier´s facility, in transport,…it must be explicitly detailed in the complaint actions plan (for
example: “it is confirmed there are not parts in stock”). In the scope of the containment
actions it is to included also those actions taken to ensure the quality of the supplied product
till the application of final corrective/preventive measures are implemented.

Supplier must perform a rigorous internal analysis for which they must use the appropriate
problem solving tools (WWWWHH, Ishikawa, Factor Tree Analysis, 5 Whys, PDCA,…), in such a
way that recurrent problems are avoided. The analysis of the causes must include both the
causes of the occurrence of the defect and the causes of its non-detection.

For each of the possible detected causes, effective corrective and preventive measures shall be
applied. Effective measures are those that:

- are independent from the operator.

- solve the root cause of the problem.
- are robust in front of eventual external influences.
- their effectivity is confirmed.

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Control measures are only partially appropriate because they do not eliminate the root cause
of the failure. The training, information and awareness of employees is not a corrective action
and will not be accepted.

The required response time is 7 days for the determination of the root cause and corrective
actions and 30 days for the implementation of the actions, both for corrective and preventive,
and well as for confirmation of the effectiveness of the same.

Supplier must perform a special monitoring of the following batches after implementing
corrective measures. Only after the confirmation of the effectiveness of them, the
containment actions can be closed.

The supplier is responsible for all costs associated (tests costs, sorting, reworks, scrap,
additional transport, additional shifts, line stoppage,…)

5.2 Controlled Shipping

In case of recurrent problems, the application of CSL1 or CSL2 (Controlled Shipping Level 1/
Level 2) may be imposed to the supplier.

By means of the application of the CSL1 measure, supplier is obliged to perform at its expense
the following activities:

- An immediate revision of 100% of the stocks in all locations i.e. supplier, Gestamp and
customer facilities, intermediate warehouses, transit ...
- A redundant revision of 100% (second revision) by the supplier. Such verification must
be done outside the normal manufacturing process, normally when the parts are ready
to enter the warehouse, and does not replace any of the usual controls established in
the Control Plan.
- Recording of results of manufacturing process verification (first revision) as well as 100%
inspection (second revision) and its daily shipment to Quality department of the
supplied Gestamp plant.

By means of the application of the CSL2 measure, supplier is obliged to perform at its expense
the following activities:

- An immediate revision of 100% of the stocks in all locations i.e. supplier, Gestamp and
customer facilities, intermediate warehouses, transit ... by an external sorting company.
The choice of the service company requires the approval of the Quality Department of
the supplied Gestamp plant.

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- A redundant revision of 100% (second revision) by the supplier. Such verification must
be done outside the normal manufacturing process, normally when the parts are ready
to enter the warehouse, and does not replace any of the usual controls established in
the Control Plan.
- A redundant additional revision of 100% (third revision) by an external sorting company.
Such verification must be performed at Gestamp facilities.
- Recording of results of manufacturing process verifications (first revision) as well as the
redundant tests of 100% (second revision and third revision if it would occur at
supplier’s facilities) and its daily shipment to Quality Department of supplied Gestamp
plant.

In order to come back to a normal manufacturing process, the supplier in CSL1 situation must
attest a time of 20 working days without failures in second revision (in case of continuous
manufacturing) or for three consecutive batches (in case of batch manufacturing). In case of a
supplier in CSL2, the return to a normal supply situation will always go through CSL1. To switch
from CSL2 to CSL1, it must be also meet 20 days or three consecutive batches without failures
in second and third revision. The minimum size of batches shall be agreed with Quality
department of supplied plant. The end of CSL1 or CSL2 shall be always confirmed by Quality
department of supplied plant.

5.3 Deviation Permit

Supplier must provide all parts in conformity with the drawings and specifications and
according to the process approved within the frame of initial samples submission. In case of
any deviation, the supplier must request the written approval of Gestamp. The deviation
permit must be requested by the supplier with enough time before the planned shipment of
the parts, in order Gestamp can perform the necessary checks, analysis, additional measures …
for final decision.

The request for deviation permit may take place:

- Within the framework of initial samples submission when for example:

- At the time of the submission of initial samples, there is not all necessary
information for evaluation.
- The parts have not been manufactured according to the final process.
- The parts are not according to the drawings or specifications.
- During the series production when the parts or the manufacturing process are
temporarily different from the approved one during the submission of the initial
samples, such as:
- Change of supplier or production transfer to a supplier.
- Loss of process capability.
- Product deviations from the approved one in the submission of the initial samples.
- Changes in the manufacturing process, manufacturing equipment or control,…
- Minor defects that may be tolerable.
- In case of reworks of the parts such as:
- Due to quality problems.
- In order to modify the part according to a new drawing issue.

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The deviation permit is always temporary, for a period of time or a number of parts. Therefore,
the deviations must be corrected during the period of validity. In case of a deviation
maintained over time, it will be considered a modification and as such require a new
presentation of initial samples (See chapter 4.9).

Also, in the deviation permit, it must be clearly stated the scope of itself (affected products,
lots, lines,…nonconforming characteristics with the maximum value for which the concession is
requested,…). If the deviation permit is accepted, it must consider that this waiver is only for
the scope specified and in no case it is given a free hand to supply parts with other defects or
deviations or the same defect but to a greater extent.

In the deviation permit, the supplier must specify the actions to take in order to avoid or
minimize the risks associated to such parts.

The affected Gestamp plant may request to open an 8D to assure that the root cause is
understood and medium-term and long-term measures are carried out.

If several Gestamp plants are affected, a written approval of each of them will be mandatory.

If an unexpected case arises after a deviation permit has been granted, it can be revoked and
the supplier must apply the necessary corrective measures and assume the associated costs.

5.4 Contingency Plan

Suppliers must develop and keep updated a contingency plan to be implemented at any risk
situation along its supply chain, from raw materials supply until the delivery, either for
Gestamp or for Gestamp’s customers.

To that end, suppliers have to implement a process to identify all possible threats, that is,
anything that can jeopardize the delivery of products on time, quantity and quality.

For each detected threat, the possibility of occurrence and the severity of its consequences
must be ranked. Depending on these parameters the possible risks will be prioritized.

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Contingency plan needs to include preventive measures targeted to reduce probability of

these risks, as well as the way of proceeding to mitigate its consequences. Accordingly, the
supplier will inform Gestamp of these.

At minimum, the contingency plan must include an emergency management, derived from
delivery problems at sub-suppliers, machine or installation failures, lack of people and/or
supplies, as well as disasters such as fires, floods, earthquakes,…

5.5 Customer Property

Customer property of means, facilities, tools manufacturing,…includes not only the ownership
of the means itself, but also any kind of intellectual property right.

All means, facilities, tools manufacturing that are owned by Gestamp or their customers must
be identified as customer property (Gestamp or the final customer, being the owner of the
means, as it may apply)

The supplier must treat these means with care and diligence, keeping them ready for use all
the time. The supplier will assume the responsibility of the protection and correct
maintenance of the means. The cost of continuous repairs, maintenance and the conservation
of the means in perfect operation conditions, will be assumed by the supplier. In case of a
mean, property of the customer reaching the end of its usable life, the supplier shall inform
Gestamp with enough time to take appropriate actions.

It is strictly forbidden to use a mean (customer property) for another use different from the
originally intended one without the prior written authorization by the customer.

The supplier must keep the customer means in perfect operation conditions during a period
time of 15 years after the end of the series production. Once this time is over, and after having

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notified this fact in writing to the customer, the obligation of the supplier to keep such means
is ended.

The supplier must immediate return of any customer property means, being in perfect
operation conditions, as well as any documentation relating to them, upon request and
without having to make any financial compensation or any other.

5.6 Spare Parts

The Supplier undertakes to ensure that spare parts for all products supplied by him for series
production are available for at least 15 years after the end of production (after sales).
Adequate quantities of spare parts to be called off by the Gestamp shall be available on at
least at the same conditions and at the same quality provided before the end of production.
The parties will come to a mutually acceptable agreement on the reimbursement of any
additional costs, e.g. for packaging, transport, etc., which may arise from the supply of spare
parts.

5.7 Insurance
The supplier undertakes to have and keep an insurance coverage with renowned insurance
companies which covers appropriately the supplier liability regarding Gestamp and third parts.

Gestamp shall at any time be entitled to view this insurance policy. The Supplier shall
immediately inform Gestamp of any changes to the policy.

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issue level prior to use”
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