READING COMPREHENSION PASSAGE I

Knowledge management is the conscious process of defining, structuring, retaining

and sharing the knowledge and experience of employees within an organization. The main
goal of knowledge management is to improve an organization's efficiency and save
knowledge within the company. Often it is referring to training and learning in an
organization or of its customers. It consists of a cycle of creating, sharing, structuring and
auditing knowledge, in order to maximize the effectiveness of an organization’s collective
knowledge. We can find knowledge management in 3 main areas. They are: Accumulating
knowledge, storing knowledge, Sharing knowledge. The goal is to enable organizational
learning and create a learning culture, where the sharing of knowledge is encouraged and
those who seek to learn to better themselves find it easy to do so.

When thinking about knowledge management, it is helpful to consider the types of

knowledge and how possible it is to share that knowledge within an organization. Tacit
knowledge and explicit knowledge are the two main types of knowledge covered within the
definition of knowledge management are: Tacit knowledge is more intuitive, less easy to
package and share with others. Examples of tacit knowledge are innovative thinking and
understanding body language while Explicit knowledge is information that is easily codified
and taught, such as how to change the toner in a printer and mathematical equations.

Successful knowledge management will improve an organization in several ways. It

will ensure that the specialized knowledge of employees does not leave with them or go
unutilized by other employees who would benefit from that knowledge. It allows for better
situational awareness, as well as opening doors for learning about best practices, lessons
learned, and overall organizational improvement.

Knowledge management is important because it boosts the efficiency of an

organization’s decision-making ability. In making sure that all employees have access to the
overall expertise held within the organization, a smarter workforce is built who are more able
to make quick, informed decisions that benefit the company. Innovation is easier to foster
within the organization, customers benefit from increased access to best practices and
employee turnover is reduced. The importance of knowledge management is growing every
year. As the marketplace becomes ever more competitive, one of the best ways to stay ahead
of the curve is to build your organization in an intelligent, flexible manner. You want to be
able to spot issues from a distance and respond quickly to new information and innovations.
Companies begin the knowledge management process for many different reasons: A merger
or acquisition could spur the need for codifying knowledge and encouraging teams to share
their expertise. The imminent retirement of key employees could demonstrate the need to
capture their knowledge. An upcoming recruitment drive shows the wisdom in using
knowledge management to assist in the training of new employees.

Some of the Benefits of knowledge management include :More efficient workplace,

Faster, better decision making, Increased collaboration, Building organizational knowledge,
Employee onboarding and training process is optimized, Increased employee happiness and
retention, due to the valuing of knowledge, training, and innovation and Knowledge
management is an important tool in any company that wants to increase their bottom line
and market share

QUESTIONS: MCQ CHOOSE THE CORRECT ANSWER

INTRUCTIONS: Answer the following questions in order in your answer sheet. A correct answer is
+ 1 a wrong answer is – 0,5 and No answer 0. NB: Failure to respect these instructions will award
you the mark of 0 concerning this section

1. Give a title to the passage.

A. Knowledge mangment. B. management of knowledge C. Knowledge
management. D. Knowlege management
2. Define knowledge management
A. Knowledge management is important because it boosts the efficiency of an
organization’s decision-making ability B. Knowledge management is the conscious
process of defining, structuring, the knowledge and experience of employees within
an organization C. Often it is referring to training and learning in an organization or of
its customers D. Knowledge management is the conscious process of defining,
structuring, retaining and sharing the knowledge and experience of employees within
an organization
3. State the main goal of knowledge management
A. improve an organization's efficiency and save knowledge within the company B.
improve an organization's efficiency and save knowledge within the house C. improve
an organization's power and save knowledge within the company D. A and C

4. State the areas where we can find knowledge management

 A. Accumulating knowledge and Sharing knowledge B. Accumulating knowledge,
Statring knowledge, Sharing knowledge C. Storing knowledge and Sharing
knowledge D. Accumulating knowledge, Storing knowledge and Sharing
knowledge

5. What are the types of knowledge management?

A. Explicit knowledge B. elicit and explicit C. tacit knowledge D. A and C. E. tacit

and elicit

6. What are the characteristics of tacit and explicit knowledge?

A. less easy to package and share with others. B. easily codified and taught C. A and
B D. All of the above
`
7. How is knowledge management important?
A. Knowledge management is important because it boosts the efficiency of an
organization’s decision-making ability. B. In making sure that all employees have
access to the overall expertise held within the organization, a smarter workforce is
built who are more able to make quick, informed decisions that benefit the
company.C. Innovation is easier to foster within the organization, customers benefit
from increased access to best practices and employee turnover is reduced. D. All of
the above

8. Companies begin the knowledge management process for many different reasons
choose the correct answer
A. A merger or acquisition could spur the need for codifying knowledge and
encouraging teams to share their expertise. B. The imminent retirement of key
employees could demonstrate the need to capture their knowledge. C. An
upcoming recruitment drive shows the wisdom in using knowledge management
to assist in the training of new employees. D. All of the above

9. What are some of the benefits of knowledge management?

A. More efficient workplace, Faster, better decision-making B. marketplace

becomes ever more competitive C. Increased collaboration, Building
organizational knowledge. D. A and C E. none of the above

10. How many times does knowledge appears in the Passage?

A. 20 B. 30 C. 34 D. None of the above