1.​ What is the main purpose of an organizational structure?

○​ a) To define employee roles and responsibilities​

○​ b) To enhance communication within the company​

○​ c) To increase the company's revenue​

○​ d) To provide work-life balance for employees​

2.​ Which of the following is a characteristic of a hierarchical organizational

structure?​

○​ a) No clear lines of authority​

○​ b) Clear chain of command and authority​

○​ c) Lack of centralization​

○​ d) Flat levels of management​

3.​ What type of organizational structure allows employees to report to more than one
manager?​

○​ a) Functional Structure​

○​ b) Matrix Structure​

○​ c) Divisional Structure​

○​ d) Team-based Structure​

4.​ Which of the following organizational structures is characterized by few levels of

management?​

○​ a) Hierarchical Structure​

○​ b) Functional Structure​

○​ c) Flat Structure​

○​ d) Divisional Structure​
5.​ What is the main advantage of a functional organizational structure?​

○​ a) Improved communication​

○​ b) Increased flexibility​

○​ c) Clear specialization in job roles​

○​ d) Multiple authority levels​

6.​ Which organizational structure divides work according to the products, services,
or geography?​

○​ a) Matrix Structure​

○​ b) Divisional Structure​

○​ c) Functional Structure​

○​ d) Hierarchical Structure​

7.​ What is the focus of a divisional organizational structure?​

○​ a) Product, geography, or market​

○​ b) Specific skill sets​

○​ c) Functional roles​

○​ d) Decision-making hierarchy​

8.​ Which of the following is an example of a network organizational structure?​

○​ a) A large multinational corporation with clear divisions​

○​ b) A business with multiple teams working independently with minimal central

control​

○​ c) A company with a strict hierarchy of authority​

○​ d) An organization where all employees report to a single manager​

9.​ What does ‘clarity of roles and responsibilities’ ensure in an organization?​

○​ a) Reduced resource allocation​

○​ b) Minimized confusion and duplication of efforts​

○​ c) Increased decision-making power​

○​ d) Reduced communication channels​

10.​Which functional property is responsible for ensuring effective decision-making in

an organization?​

●​ a) Flexibility and adaptability​

●​ b) Communication channels​

●​ c) Decision-making authority​

●​ d) Resource allocation​

11.​Why is flexibility and adaptability important in an organizational structure?​

●​ a) It helps in reducing costs​

●​ b) It ensures the organization adapts to market and internal changes​

●​ c) It makes communication easier​

●​ d) It reduces the number of employees​

12.​Which resource is NOT typically allocated in an organizational structure?​

●​ a) Human resources​

●​ b) Financial resources​

●​ c) Technological resources​

●​ d) Political resources​

13.​What is a key characteristic of an effective communication channel in an

organization?​
●​ a) It hinders collaboration​

●​ b) It facilitates the flow of information and feedback​

●​ c) It limits decision-making authority​

●​ d) It reduces the need for a clear structure​

14.​Which of the following is an application of organizational structure in strategic

planning?​

●​ a) Defining job roles​

●​ b) Designing marketing campaigns​

●​ c) Aligning the company’s resources to achieve goals​

●​ d) Creating performance metrics​

15.​In which of the following areas does organizational structure directly influence
human resource management?​

●​ a) Recruitment and hiring​

●​ b) Inventory management​

●​ c) Product pricing​

●​ d) Customer relations​

16.​How does performance evaluation relate to organizational structure?​

●​ a) It is unaffected by the structure​

●​ b) It determines salary hikes​

●​ c) It ensures performance assessments align with defined roles​

●​ d) It focuses only on external factors​

17.​How does organizational structure support change management?​

●​ a) By limiting flexibility​

●​ b) By providing clear roles and responsibilities during transitions​

●​ c) By ensuring rigidity​

●​ d) By avoiding communication breakdowns​

18.​Which of the following is NOT an application of organizational structure?​

●​ a) Strategic Planning​

●​ b) Organizational Design​

●​ c) Financial Budgeting​

●​ d) Human Resource Management​

19.​What is the main purpose of Business Process Automation (BPA)?​

●​ a) To reduce employee workload​

●​ b) To automate business processes and improve efficiency​

●​ c) To increase operational costs​

●​ d) To eliminate all human jobs​

20.​Which of the following is NOT a component of Business Process Automation

(BPA)?​

●​ a) Robotic Process Automation (RPA)​

●​ b) Business Process Management (BPM)​

●​ c) Artificial Intelligence (AI)​

●​ d) Employee satisfaction surveys​

21.​What is the role of Enterprise Resource Planning (ERP) in Business Process

Automation?​
●​ a) To integrate all business processes into a unified system​

●​ b) To automate only financial processes​

●​ c) To focus on human resources management​

●​ d) To outsource business functions​

22.​Which of the following is an example of Robotic Process Automation (RPA)?​

●​ a) Automated payroll processing​

●​ b) Managing project teams​

●​ c) Developing new products​

●​ d) Organizing meetings​

23.​Which department benefits most from BPA's ability to automate HR processes?​

●​ a) Marketing​

●​ b) Human Resources​

●​ c) Finance​

●​ d) Customer Service​

24.​Which of the following is typically a process automated in business using BPA?​

●​ a) Product development​

●​ b) Employee onboarding​

●​ c) Market research​

●​ d) Advertising campaign creation​

25.​Which of the following is the first component in a workflow?​

●​ a) Transformation​

●​ b) Output​
●​ c) Input​

●​ d) Evaluation​

26.​What happens during the ‘transformation’ phase of a workflow?​

●​ a) The input is received and changed according to predefined rules​

●​ b) The output is generated and sent to the next department​

●​ c) New inputs are added to the workflow​

●​ d) The workflow is concluded​

27.​Which is NOT an example of a basic workflow component?​

●​ a) Input​

●​ b) Transformation​

●​ c) Output​

●​ d) Objective​

28.​What is the final stage of a workflow?​

●​ a) Input​

●​ b) Transformation​

●​ c) Output​

●​ d) Evaluation​

29.​Which of the following is a benefit of workflow automation?​

●​ a) Increased errors​

●​ b) Time savings and error reduction​

●​ c) Greater employee turnover​

●​ d) Less structured processes​

30.​Which of the following is typically involved in a new employee recruitment
workflow?​

●​ a) Screening and shortlisting candidates​

●​ b) Managing payroll​

●​ c) Conducting performance appraisals​

●​ d) Updating the company website​

31.​What is the key purpose of workflow automation in HR processes?​

●​ a) To reduce employee satisfaction​

●​ b) To automate recruitment, onboarding, and performance tracking​

●​ c) To avoid decision-making authority​

●​ d) To handle only employee complaints​

32.​What is the role of workflow automation in reducing errors in business

processes?​

●​ a) It completely eliminates errors​

●​ b) It standardizes processes, reducing human intervention​

●​ c) It increases manual work to reduce technology dependence​

●​ d) It prevents employees from making decisions​

33.​Which of the following organizational structures is best suited for large

organizations with different products or services?​

●​ a) Hierarchical Structure​

●​ b) Functional Structure​

●​ c) Divisional Structure​
●​ d) Flat Structure​

34.​Which of the following is a typical application of business process automation in

marketing?​

●​ a) Automating lead generation and customer segmentation​

●​ b) Employee performance evaluation​

●​ c) Product design​

●​ d) Customer complaint resolution​

35.​What is a major benefit of the matrix organizational structure?​

●​ a) Clear, single reporting line​

●​ b) Increased specialization and expertise​

●​ c) Flexibility in assigning employees to different projects​

●​ d) High degree of centralization​

36.​Which type of structure is most likely to have limited opportunities for

cross-functional communication?​

●​ a) Functional Structure​

●​ b) Matrix Structure​

●​ c) Team-based Structure​

●​ d) Divisional Structure​

37.​Which of the following is true about a team-based organizational structure?​

●​ a) Teams operate without any leadership or guidance​

●​ b) Employees work in groups with minimal formal hierarchy​

●​ c) It requires centralized decision-making​

●​ d) It focuses exclusively on financial functions​

38.​Which organizational structure is designed around different levels of authority and
decision-making power?​

●​ a) Matrix Structure​

●​ b) Hierarchical Structure​

●​ c) Team-based Structure​

●​ d) Network Structure​

39.​In a functional organizational structure, which of the following would be a major

limitation?​

●​ a) High cost of managing multiple functions​

●​ b) Reduced opportunities for specialization​

●​ c) Communication barriers across functions​

●​ d) Lack of authority and accountability​

40.​Which of the following is a disadvantage of a matrix organizational structure?​

●​ a) Employees report to only one manager​

●​ b) Confusion over authority and reporting lines​

●​ c) Clear specialization in tasks​

●​ d) Strong coordination between departments​

41.​Which organizational structure is most suitable for companies with rapidly

changing markets?​

●​ a) Functional Structure​

●​ b) Divisional Structure​

●​ c) Matrix Structure​

●​ d) Network Structure​
42.​Which aspect of an organizational structure defines how the roles,
responsibilities, and authority are distributed among employees?​

●​ a) Workflow​

●​ b) Organizational hierarchy​

●​ c) Team dynamics​

●​ d) Decision-making authority​

43.​What is a key advantage of flat organizational structures?​

●​ a) Clear decision-making authority​

●​ b) Reduced administrative costs​

●​ c) Higher employee turnover​

●​ d) Increased specialization​

44.​In a network organizational structure, what role does technology typically play?​

●​ a) It reduces communication efficiency​

●​ b) It centralizes decision-making processes​

●​ c) It connects independent entities to work together efficiently​

●​ d) It restricts access to information​

45.​What is the role of Business Process Management (BPM) in BPA?​

●​ a) Automating specific tasks only​

●​ b) Managing and improving business processes continuously​

●​ c) Decentralizing decision-making​

●​ d) Avoiding integration of systems​

46.​Which of the following is an example of process automation in the finance

department?​
●​ a) Automated tax calculation​

●​ b) Employee recruitment​

●​ c) Customer service management​

●​ d) Project planning​

47.​What is the significance of employee onboarding in workflow automation?​

●​ a) It reduces the need for HR staff​

●​ b) It automates all recruitment tasks​

●​ c) It helps new employees quickly integrate into the company​

●​ d) It eliminates the need for performance evaluations​

48.​Which department is most likely to benefit from automating customer service

processes?​

●​ a) Finance​

●​ b) Marketing​

●​ c) HR​

●​ d) Customer Support​

49.​What is the role of an output in a workflow process?​

●​ a) It initiates the workflow​

●​ b) It is the final product or result of a transformation​

●​ c) It helps in identifying errors in the process​

●​ d) It tracks the progress of the workflow​

50.​Which of the following best describes a business process automation (BPA)

system?​

●​ a) It automates only the decision-making process​

●​ b) It uses technology to streamline business processes and improve efficiency​

●​ c) It focuses only on financial transactions​

●​ d) It replaces all employee roles