Chapter # 3 Organization of Business
Chapter # 3 Organization of Business
Which of the following is the formal arrangement within an organization that defines how activities and tasks are
formally divided and how processes and information would flow within the structure in order to achieve the
goals and objective of an organization?
A. Management structure
B. Administrative structure
C. Super structure
D. Organizational structure
QUESTION # 2
Allocating and deploying resources is one of the purposes of having an organization structure?
A. True
B. False
QUESTION # 5
Simply stated, an organizational structure describes how a company , division ,team or other organization is
_______ and how all of its various _______ fit together.
A. created, resources
B. built, components
C. wound up, assets
D. None of the above
QUESTION # 6
A. Task allocation
B. Coordination
C. Supervision
D. All of the above
QUESTION # 7
An organizational structure consist of activities such as talk allocation, coordination and supervision, which are
directed towards the achievement of _________ in an effective and efficient manner.
A. Professional goals
B. Personal aim
C. Organizational aims
D. Team resources
QUESTION # 8
In worst case scenario, which of the following is the result of choosing a wrong management structure?
A. Losses
B. Inefficient work forces
C. Wastage od resources
D. Company closure
QUESTION # 11
Unfortunately, many managers take it for granted that their organization’s management structure is correct ,static
and never requires changing.
A. True
B. False
QUESTION # 12
Due to which of the following factor there is a need to continually assess the suitability of a company’s
management structure?
In today’s fast changing business environment, which of the management structure provides flexible and ready
means for growth?
A. True
B. false
QUESTION # 15
Most importantly, the organizational structure must enable the entity to develop ________ and implement them
effectively and efficiently.
A. Employees
B. Human resources
C. Plans
D. None of the above
QUESTION # 17
Is it possible to have mixture of machines of different organizational structures in different parts of a single entity,
particularly a large one?
A. Yes
B. No
QUESTION # 18
Which of the following is not an approach on the basis of which an organizational structure could be based?
A. Nature of work
B. Age of the employees
C. Outsourcing of non-core activities
D. Virtual network of independent companies
QUESTION # 19
Which of the following is an approach on the basis of which an organizational structure could be based?
A. Nature od work
B. Traditional departmentalization
C. Contemporary and team based
D. All of the above
QUESTION # 20
An organizational structure is based upon function, product , process ,customer or geographic are is an example of
‘Matrix’ and ‘committee’ are examples of contemporary and team based approach of organizational structure.
A. True
B. false
QUESTION # 22
Contemporary and team-based approach of organizational structure such as ‘Matric’ and ‘committee’ are more
dynamic and assemble employees to respond _______ to dynamic business environments.
A. Slowly
B. Quickly
C. Moderately
D. None of the above
QUESTION # 23
In outsourcing approach of an organizational structure, is it possible to outsource core activities of the organization
to the specialized vendors?
A. Yes
B. No
QUESTION # 24
In a manufacturing concern, which of the following is a non-core activity that can be outsourced to specialized
vendors, in view of outsourcing approach of organization structure?
A. Accounting
B. IT function
C. Both a and b
D. Manufacturing
QUESTION # 25
In the current business environment, which of the following is the “new trend” in designing the organizational
structure of an entity?
Which of the following is the basic organizational structure that might exist within any entity or part of an entity?
A. An entrepreneurial structure
B. A functional structure
C. A divisional structure
D. All of the above
QUESTION # 27
Which of the following is the fourth organizational structure that might exist within any entity or part of an entity?
A. Geographic structure
B. A matrix organization
C. Product structure
D. Customer structure
QUESTION # 28
A. Its employees
B. Formal management structure
C. Its entrepreneurial owner
D. Functional management structure
QUESTION # 29
A. The entrepreneur takes all the main decisions and does not delegate decision-making to anyone else
B. They entity is therefore organized around the entrepreneur and there is no formal management structure
C. Operations and processes are likely to be simple, and the entity will probably sell just a small number of product
or services
D. All of the above
QUESTION # 30
For an entity, an entrepreneurial organizational structure is appropriate in which phase of its life.
A. Early
B. Middle
C. Growing
D. Advanced
QUESTION # 31
A. Intermittent
B. Formal
C. Direct
D. Indirect
QUESTION # 32
A. Efficient
B. Effective
C. Inefficient
D. Necessary
QUESTION # 33
As an organization grows larger an entrepreneurial structure will become inefficient and _____ management
structure is needed.
A. Entrepreneurial
B. Formal
C. Flexible
D. Informal
QUESTION # 34
A functional organization group together people who have comparable skills and perform _____ tasks.
A. Efficient
B. Similar
C. Diverse
D. Non parallel
QUESTION # 35
Organization that has functional structure group its people by their _____ such as accountants are grouped together,
as are people in finance, marketing and sales, human resources ,production , and research and development.
A. Seniority
B. Interest
C. Business functions
D. None of the above
QUESTION # 36
Functional form of organization that group its people by business functions is fairly typical for ______ companies.
A. Small size
B. Medium to large-size
C. Small to medium-size
D. Large size
QUESTION # 37
________ group their people by business functions : accountants are grouped together, as are people in finance,
marketing and sales, human resources, production, and research and development.
A. Entrepreneurial
B. Divisional structure
C. Functional structure organization
D. None of the above
QUESTION # 38
In functional organization, each unit is headed by an individual with _________ in the unit’s particular function.
A. Team
B. Expertise
C. Management
D. Efficiency
QUESTION # 39
In functional organization, there are advantage of homogeneity, on the other hand homogeneity has drawbacks as
well.
A. True
B. False
QUESTION # 40
In functional organizations _____ can hinder communication and decision making between units and even promote
interdepartmental conflict..
A. Diversity
B. Homogeneity
C. Homo sapiens
D. All of he above
QUESTION # 41
There are number of advantages to the functional approach. The structure is complex to understand; however, it
enables that staff to be specialized in particular areas.
A. True
B. False
QUESTION # 42
In an organization that has a functional structure, each _____has its own management structure and its own staff.
A. Management
B. Team
C. Function
D. Division
QUESTION # 43
In an organization that has a functional structure, the ______sits on top of the organizational chart.
A. Manager director
B. Executive director
C. Chief Executive director
D. Board of directors
QUESTION # 44
It is the advantage of functional organization that is structure is simple to understand and it enables the staff to be
specialized in particular areas.
A. True
B. False
QUESTION # 46
Large companies often find it unruly to operate as one large unit under a functional organizational structure. Sheer
size makes it difficult for managers to oversee operation and serve customers. To rectify this problem, most large
companies are structured as ____.
A. Divisional organization
B. Entrepreneurial organization
C. Functional organization
D. None of the above
QUESTION # 47
For small companies, it is difficult to operate as one unit under a functional organizational structure because of its
nature and size of the business.
A. True
B. false
QUESTION # 48
In a divisional organizational, the divisions are similar in many respect to stand alone companies.
A. True
B. False
QUESTION # 49
A. Divisional units
B. Divisional department
C. Functional units
D. None of the above
QUESTION # 50
Each division functions relatively autonomously because it contains most of the ______expertise needed to meet its
objective
A. Team-based
B. Functional
C. Task-oriented
D. None of the above
QUESTION # 51
In divisional organization despite each division functional expertise, this is a challenge to find the most
appropriate way of structuring operation to achieve overall company goals . Therefore, divisions can be formed
according to __________.
A. Expertise, professional
B. Goals, objective and strategies
C. Products, customers processes or geography
D. None of the above
QUESTION # 52
A. Product lines
B. Production lines
C. Process type
D. Customer type
QUESTION # 53
In _______ each division has its own research and development group, its own manufacturing operations, and its own
marketing team.
A. Process division
B. Geographic division
C. Customer division
D. Product division
QUESTION # 54
In a divisional organization, _______enables the companies to better serve their various categories of customers.
A. Demographic division
B. Customer division
C. Customer care division
D. Product division
QUESTION # 56
James and Johnsons are operating companies and are grouped into three business segment : consumer business
(personal-care and hygiene products sold to the general public), pharmaceuticals (prescription drugs sold to
pharmacies), and professional business(medical devices and diagnostic product used by physicians, optometrists,
hospitals, laboratories, and clinic). This is an example of ________.
A. Product division
B. Customer division
C. Process division
D. Geographical division
QUESTION # 57
If goods move through several steps during production, a company might opt for a _______ structure.
A. Goods division
B. Production division
C. Process division
D. Product division
QUESTION # 58
Bowater Thunder Bay is a leading company in Canada. It harvest trees and processes wood into newsprint and pulp.
This is the example of __________.
A. Process division
B. Operational division
C. Product division
D. Al of the above
QUESTION # 59
__________ enables companies that operate in several location to be responsive to customers at a local level
A. Customer division
B. Customer care
C. Geographical division
D. All of the above
QUESTION # 60
Geographical divisional organization is organized according to the ______ of the world in which it operates
A. Regions
B. sectors
C. Environment
D. None of the above
QUESTION # 61
Each division of geographical based organization reports its performance ______ in their annual reports.
A. Collectively
B. Separately
C. Simultaneously
D. Wholly
QUESTION # 62
It is the disadvantages of divisional organization that it result in higher cost as services like accounting and human
resourced are separate for each division. Is it true?
A. True
B. False
QUESTION # 64
Unilever is a large company, having ______ organizational structure as the organization is divided into component
based on their product focus.
Unilever produces personal care, foods, home care and refreshment products in its organization. This is the example
of _______.
A. Process division
B. Customer division
C. Geographical division
D. Product type division
QUESTION # 66
“Any organization that employs a multiple command system that includes not only a multiple command structure but
also related support mechanisms and as associated organizational culture and behavior pattern” . This is a definition
of _____ as per Davis and Lawrence 1977.
A. Divisional organization
B. Functional organization
C. Matrix organization
D. None of the above
QUESTION # 67
A. Functional
B. Divisional
C. Matrix
D. None of the above
QUESTION # 68
The matrix organization is also called the ______ approach of organizational structure.
A. Traditional management
B. Functional management
C. Project management
D. None of the above
QUESTION # 70
A. 3
B. 5
C. 4
D. 2
QUESTION # 71
In matrix organization each employee has two direct supervisors: the HR manager and project manager.
A. True
B. False
QUESTION # 72
Matrix organization and project organization structures were both first used in two ______and _____industries, where
companies were required to carry out major for customers such as building a quantity of aircraft for a government
customer.
A. Defense, aerospace
B. Manufacturing ,construction
C. Automotive, aerospace
D. None of the above
QUESTION # 73
To solve the problems of which of the following, matrix structure was introduced?
A. Project management
B. Traditional functional structure
C. Traditional departmentalization
D. Centralization
QUESTION # 74
In ___________ the traditional vertical command structure has an overlay of horizontal authority or influence.
A. Functional organization
B. Divisional organization
C. Matrix organization
D. All of the above
QUESTION # 75
There is no difference between matrix and project organization. Both come to an end when the project ends.
A. True
B. False
QUESTION # 76
Matrix structure
XYZ Company has a division of coffee and related products, another division for baked goods and another division for
merchandise mugs. This means the company focuses on product development. This is the example of __________ .
A. Customer division
B. Product and process division
C. Product-based division
D. Process-based division
QUESTION # 78
A. Traditional company
B. Virtual company
C. Construction company
D. All of the above
QUESTION # 79
A. Matrix organization
B. Divisional organization
C. Traditional organization
D. Virtual organization
QUESTION # 80
A. Manual systems
B. Specialized employees
C. Conventional Communication networks
D. IT systems and communication network
QUESTION # 81
A. Departmentalization
B. Chain of command
C. Work specialization
D. All of the above
QUESTION # 83
Which one of the following is one of the element that is very basic and applicable to every type of organization?
A. Chain of command
B. Work specialization
C. Departmentalization
D. All of the above
QUESTION # 84
Chain of command refers to an unbroken line of authority that extends from _________ and clarifies who reports to
whom.
A. Side to side
B. Top to bottom
C. Bottom to top
D. All of the above
QUESTION # 85
CEO --- VP ------- Director ----------- Sr. Manager --------- Manager. This line of authority is the example of _______ .
The organization in which chain of command is long the manager of such organization is responsible to report to
_________ .
A. Director
B. Senior manager
C. Vice president
D. None of the above
QUESTION # 87
Span of control refers to the number of subordinates a superior can effectively manage. The higher the ratio of
subordinates to superiors the narrower the span of control.
A. True
B. False
QUESTION # 88
The company that has many layers of management from the top down to supervisor level, it has ______ span of
control and ________ shape of organization structure.
A. Tall, narrow
B. Tall, flat
C. Narrow, tall
D. Wide, flat
QUESTION # 91
In tall-narrow span of control the span of controls is narrow and the shape of the organization structure is tall.
A. True
B. False
QUESTION # 92
In wide-flat span of control each manager has a large number of subordinates reporting to him. Hence, the shape of
organization structure is wide and the span of control is flat.
A. True
B. False
QUESTION # 93
In decentralization, the authority to take major decisions is delegated to the management of units at lower level as it is
considered that they have much better knowledge than senior managers.
A. True
B. False
QUESTION # 94
A. Centralization
B. Decentralization
C. Both a and b
D. None of the above
QUESTION # 95
_________ of the entity also influence the extent to which decision making, planning and control are centralized or
decentralized?
A. Chain of command
B. Span of control
C. Size and complexity
D. All of the above
QUESTION # 96
A. In a large and complex organization, many decisions have to be made by junior managers probably too many for
senior management at head office
B. Giving authority to managers at divisional level and below helps to motivate the management team
C. In a crisis, it is easier to make important decisions centrally
D. All of the above
QUESTION # 97
A. Tactical and operational decisions are probably better when taken by local management
B. Giving authority to managers at divisional level and below helps to motivate employees
C. Particularly in small organization, tactical decisions are probably better when taken by junior managers
D. None of the above
QUESTION # 99
A. High degree
B. Low degree
C. Long
D. None of above
QUESTION # 102
A. High degree
B. Between high and low
C. Low degree
D. Wide
QUESTION # 103
A. True
B. False
QUESTION # 104
A. Dynamic
B. Rigid
C. Flexible
D. Contemporary
QUESTION # 105
A. Fragile
B. Static
C. Wide
D. Loose
QUESTION # 106
A. Tall organization
B. Entrepreneurial organization
C. Matrix organization
D. Geographical organization
QUESTION # 107
A. Mechanic organization
B. Narrow organization
C. Functional organization
D. Flat organization
QUESTION # 108
A. Wide
B. Flat
C. Long
D. Narrow
QUESTION # 109
A. Flat
B. Wide
C. Tall
D. Narrow
QUESTION # 110
A. Decentralized
B. Centralized
C. Strategic
D. All of the above
QUESTION # 111
A. Tactical
B. Centralized
C. Decentralized
D. None of above
QUESTION # 112
A. Long
B. Wide
C. Narrow
D. Short
QUESTION # 113
In tall organization there is more traditional departmentalization and decision making is centralized.
A. True
B. False
QUESTION # 114
A. Tall organization
B. Organic organization
C. Narrow organization
D. Matrix organization
QUESTION # 115
A. Amazon
B. Nike
C. Armed forces
D. Universities
QUESTION # 116
A. True
B. False
QUESTION # 117
A. Flat organization
B. Mechanic organization
C. Functional organization
D. None of the above
QUESTION # 118
In building an organizational structure the size of the organization and stability of its _________ play a key role.
A. Internal environment
B. External environment
C. Both a and b
D. None of the above
QUESTION # 119
A. Vertical structure
B. Divisional Structure
C. Horizontal Structure
D. Functional Structure
QUESTION # 120
A. Matrix Structure
B. Network Structure
C. Vertical Structure
D. Horizontal Structure
QUESTION # 121
A. Computed structure
B. Vertical structure
C. Complex structure
D. Horizontal structure
QUESTION # 122
A. True
B. False
QUESTION # 123
A. Centralization
B. Horizontal communication
C. Decentralization
D. Vertical communication
QUESTION # 124
A. Technical expertise
B. Product innovation
C. Effectiveness
D. Both A and B
QUESTION # 126
A. Temporary issues
B. Permanent issues
Complex issues
C. Simpler issues
QUESTION # 127
An organization that emphasizes vertical communication and control, is designed for ________ .
A. Efficiency
B. Learning
C. Adaptation
D. Innovation
QUESTION # 128
A. Horizontal communication
B. Vertical communication
C. Centralization
D. Decentralization
QUESTION # 129
The disadvantage of putting great effort to maintain power balance, is offered by ____________ .
A. Divisional Structure
B. Matrix Structure
C. Virtual Structure
D. Functional Structure
QUESTION # 130
Activities are grouped by common function from bottom to the top of the organization, in __________ .
A. Divisional Structure
B. Functional Structure
C. Horizontal Structure
D. Vertical Structure
QUESTION # 131
A. Easy
B. Difficult
C. Possible
D. Impossible
QUESTION # 132
A. Formal reporting
B. Informal reporting
C. Authority
D. Dynamism
QUESTION # 133
The structure that makes complex decisions and frequent changes in unstable environment is called _________ .
A. Divisional Structure
B. Functional Structure
C. Matrix Structure
D. Virtual Structure
QUESTION # 134
Organizations that peruse a cost minimization strategy are more likely to choose ________ structure.
A. Functional
B. Mechanistic
C. Departmentalized
D. Organic
QUESTION # 135
A _________ organization uses flat, cross- hierarchal and cross-functional team, has low formalization, possesses a
comprehensive information network, and involves high participation in decision making.
A. Mechanistic
B. Strategy
C. Organic
D. Routine
QUESTION # 136
The __________ model has extensive departmentalization, high formalization, a limited information network and
little participation by low level members in decision making
A. Mechanistic
B. Strategy
C. Organic
D. Routine
QUESTION # 137
A. Team structure
B. Boundary less organization
C. Virtual organization
D. Strategic alliance
QUESTION # 138
A. Simple structure
B. Virtual organization
C. Bureaucracy
D. Matrix structure
QUESTION # 140
A. Simple structures
B. Matrix structures
C. Virtual organization
D. Bureaucracies
QUESTION # 141
___________ is the degree to which decision making is concentrated at a single point in the organization.
A. Chain of command
B. Centralization
C. Formalization
D. Departmentalization
QUESTION # 142
A. Function organization are fairly effective in unstable environment, where they are part of heterogeneous, global
market
B. There is an inherent ease of control and review in function organizations
C. There is low level of duplication of work and internal competition
D. It is slow to adapt to market needs
QUESTION # 143
A. Function Organizations
B. Matrix Organizations
C. Machine Bureaucracies
D. Divisionalised organizations
E. Adhocracies
QUESTION # 144
The division of roles and responsibility is of prime importance in ___________ Organization. Who should do what
and under what conditions? Who has the authority in a particular case? Could conflicts arise from a particular
situation? Power struggles and unnecessary conflicts of interest can loom where there is a lack of clarity Fill in the
blank with the right word from below.
A. Machine Bureaucracy
B. Matrix
C. Function
D. Professional Bureaucracy
E. Simple Structure
QUESTION # 145
A. Function
B. Division
C. Matrix
D. None of the above
E. All of the above
QUESTION # 146
A. Navel Gazing
B. Power Struggle
C. Ambiguous responsibilities
D. All of the above
QUESTION # 147
Division organizations are structured around a particular product, geographical area or customer group. Which one is
an advantage of division organizations?
A. By function
B. By committee
C. By geographical region
D. All of the above
QUESTION # 149
What is the term for organizational development through a formally designed organizational structure?
A. Organic
B. Mechanistic
C. Formal
D. Structured
QUESTION # 150
A. organization that uses information and communications technologies(ICT's) to coordinate activities without
physical boundaries between different functions.
B. An organization that uses internet technologies to sell products to customers
C. An organization that manages the supply chain using digital technologies
D. An organization that coordinates the workforce via video conferencing
QUESTION # 152
Terminology that defines the degree to which activities within an organization are subdivided is known to be
___________ .
A. Departmentalization
B. Deveining
C. Formalization
D. Work Specialization
QUESTION # 154
A. Biased
B. Unresolved
C. Complex
D. Unanswered
QUESTION # 155
A. Low
B. High
C. Condition dependent
D. No specialization
QUESTION # 156
Supervision of employees is greatly enhanced through enabling small span, but is _______ .
A. Time consuming
B. Resource consuming
C. Expensive
D. Complex
QUESTION # 157
A hybrid that is often used is to combine the functional structure with the __________
A. Vertical structure
B. Horizontal structure
C. Divisional structure
D. Virtual structure
QUESTION # 158
A. Competitive advantage
B. Configuration
C. Rareness
D. Critical value
QUESTION # 159
At the closure phase of entrepreneurial stage, the organization needs to provide ____________ .
A. Delegation
B. Control system
C. Leadership
D. Development of teamwork
QUESTION # 160
____________ is a formal arrangement of activities that bring efficiency and effectiveness for the achievement of
business/organizational goals.
A. Organization
B. Organizational structure
C. Organizational Management
D. None of the above
QUESTION # 161
A. Cost Efficient
B. Effective Performance
C. Performance measures
D. Unity of Command