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Emotional Intelligence

This document discusses emotional intelligence as an important new management concept. It defines emotional intelligence as the ability to understand and manage one's own emotions and the emotions of others. The document explains that emotional intelligence is twice as important as technical skills and IQ for jobs at all levels, according to expert Daniel Goleman. It also outlines five key dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. The document argues that emotional intelligence is increasingly important for organizations to succeed in today's competitive global environment.

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Sapna Premchandani
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123 views10 pages

Emotional Intelligence

This document discusses emotional intelligence as an important new management concept. It defines emotional intelligence as the ability to understand and manage one's own emotions and the emotions of others. The document explains that emotional intelligence is twice as important as technical skills and IQ for jobs at all levels, according to expert Daniel Goleman. It also outlines five key dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. The document argues that emotional intelligence is increasingly important for organizations to succeed in today's competitive global environment.

Uploaded by

Sapna Premchandani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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EMOTIONAL

INTELLIGENCE
A new management direction,
A new trend.

MEANING

Emotions are intense feelings that are


directed at someone or something.
Emotions are reactions to an object, not a
trait.
Moods are feelings that tend to be less
intense from emotions.
Emotional dissonance- inconsistencies
between the emotions we feel and the
emotions we project.

INTELLECTUAL INTELLIGENCE

The capacity to do mental activitiesthinking, reasoning and problem solving.


IQ and technical skills are threshold
capabilities. They are necessary but not
sufficient.
Its possession of emotional intelligence that
allows an individual to become a star
performer.

Daniel Goleman, the father of emotional


intelligence

emotional intelligence or EQ is twice as


important as technical skills and IQ for jobs at all
levels.

DEFINITION

Emotional Intelligence is the capacity of


organizing ones own and others feeling for
motivating oneself and managing own and
that of others.
Emotional Intelligence refers to ones
emotional maturity to understand and
differentiate ones own feelings and others
feelings, which help one in solving conflict.

THEORY

The Multiple Intelligences Theory (Gardner, 1983) & The


Emotional Intelligence Theory (Mayer & Salovey, 1995
Goleman, 1995) stressed that success in the modern
organizations; the IQ contributes only 20% and the rest
80% is contributed by Emotional and Social
Intelligences, and luck (Goleman, 1995).
EI is gradually gaining importance in workshops,
workplaces, and conference.
Managers and employees are taught about the
importance of EI and advised to implement it their
workplace (Abraham, 1999). If EI is considered essential
for success, than the students of higher study should
take this concept more seriously

THE POWER OF EMOTION

The quality of our lives is determined by the


quality of our emotions.
Power of emotions is our greatest resource.
Emotions are not things that happen to us;
emotions are things we do.

IMPORTANCE

.In current scenario, the world has become a


small village. Globalization is seen in every
field. Mad rush has started in organizations.
Every organization has to compete globally for
their survival and to achieve goals. To perform
in this competitive world, they have to maintain
standard at a level of perfection. Large targets
are being given to the employees which make
the work environment very stressful. Conflicts
are bound to happen. This emotional
intelligence helps the leader to come with the
functional outcomes of the conflict.

DIMENSIONS
1. Self-Awareness is associated with the ability to be aware of which emotions,
moods, and impulses one is experiencing and why. This also includes one's
awareness of the effects of his or her feelings on others.
2. Self-Regulation refers to the ability to keep one's own emotions and
impulses in check, to remain calm in potentially volatile situations, and to
maintain
composure irrespective of one's emotions.
3. Motivation represents the ability to remain focused on goals despite
setbacks,
to operate from hope of success rather than fear of failure, delaying gratification,
and to accept change to attain goals
4. Empathy refers to one's ability to understand the feelings transmitted
through verbal and nonverbal messages, to provide emotional support to people
when needed, and to understand the links between others' emotions and behavior.
5. Social Skills is associated with one's ability to deal with problems without
demeaning those who work with him or her, to not allow own or others' negative
feelings to inhibit collaboration, and to handle affective conflict with tact and
diplomacy.

THANK YOU

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