No of customers who are churned in each New Customer_Group ABCDE

It is important to note that there are 1 churn customer in A and

4 churn customers in B.
Smaller samples sometimes make results deviate from the underlying trends
D and E are the most statistically significant groups.

Churn according to Partner Status and New Groups_ABCDE

Groups C,D and E have high Churn Rate when they are not
enrolled in any partner program compared to other groups.

Churn according to Account Specialization and New Groups_ABCDE

Restorative has highest rate of Churn in Group D

3

Churn according to Business Model and New Groups_ABCDE

Churn Rates are higher in Private Practice

As complaints increase Churn Rate seems to drop in D as the top

two rows can be seen as statistically less significant

Churn Rate drops across all groups as the number of Complaints increases
6

Churn Rate drops in Private Practice (which is the most statistically

significant group) as the number of Complaints increases
7

Churn Rate drops in Group D as the number of Complaints increases (after

normalization) as top two rows are statistically small
8

Churn Rate has roughly declining trend as the number of Complaints

increases (after normalization)
Top two rows are less significant
9

Churn Rate has declining trend in Private Practice and University groups
as the number of Complaints increases (after normalization)
Top rows maybe considered less significant
10

As number of visits increases the Churn rate goes down.

Here D is most statistically significant
11

As number of visits increases the Churn rate goes down

across all groups
12

As number of visits increases the Churn rate goes down in

Private Practice and University groups

13

Churn Rate goes down roughly in Group D and E as no of visits

(normalized) increase

14

As no of training increases Churn Rate goes down in D and E

15

The top row is statistically less significant compare to the other rows. So we
can say that Churn Rate is going down as no of trainings increase

16

As no of trainings increase Churn rate goes down in Corporate and Private

Practice groups and also University if we think of 26.67 % as statistically
less significant

17

Effect of Percentage of returns is non-linear in D and E

18

We can say increasing discount decreases churn rate but the effect is
not totally linear
19

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21

No training and no visits has the highest churn rates and it

decreases as no of trainings and visits increase

22

No training and no visits has the highest churn rates and it

roughly decreases as no of trainings and visits increase

23

Since the top left and bottom right may be considered statistically
insignificant we have the same trend as before

24

No complaints and no visits has the highest churn rates and it

decreases as no of complaints and visits increase

25

The previous trend is not very clear here

26

As D has the most number of customers it has the most impact on overall trend and
it is the similar to overall trend.
27

As number of visits increases the Churn rate goes down in Surgical and TSP

28

As number of visits increases the Churn rate goes down in all groups
29