Scribd
Upload
104 views

Seven Categories of The Business Criteria

The document outlines the Baldrige National Quality Program criteria for evaluating organizational performance. It describes the seven categories used for evaluation: leadership, strategic planning, customer/market focus, measurement/analysis/knowledge management, human resource focus, process management, and business results. Each category contains elements that are scored to evaluate how well an organization meets the criteria. The document provides overviews of the core values and concepts, criteria framework, item format, steps toward process approach, and resources for more information about the Baldrige Program.

Uploaded by

Nitin Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
104 views

Seven Categories of The Business Criteria

The document outlines the Baldrige National Quality Program criteria for evaluating organizational performance. It describes the seven categories used for evaluation: leadership, strategic planning, customer/market focus, measurement/analysis/knowledge management, human resource focus, process management, and business results. Each category contains elements that are scored to evaluate how well an organization meets the criteria. The document provides overviews of the core values and concepts, criteria framework, item format, steps toward process approach, and resources for more information about the Baldrige Program.

Uploaded by

Nitin Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 17

Baldrige National Quality Program

2003
Seven Categories of the
Business Criteria
Leadership
Strategic Planning
Customer and Market Focus
Measurement, Analysis, and Knowledge
Management
Human Resource Focus
Process Management
Business Results
Baldrige National Quality Program
2003
Core Values and Concepts
Visionary Leadership

Customer-Driven Excellence

Organizational and Personal Learning
Baldrige National Quality Program
2003
Core Values and Concepts
Valuing Employees and Partners

Agility

Focus on the Future

Managing for Innovation

Baldrige National Quality Program
2003
Core Values and Concepts
Management by Fact

Social Responsibility

Focus on Results and Creating Value

Systems Perspective
Baldrige National Quality Program
2003
Baldrige Criteria Framework:
A Systems Perspective
Baldrige National Quality Program
2003
I tem Format
Baldrige National Quality Program
2003
Steps Toward a Mature
Process Approach
Baldrige National Quality Program
2003
Organizational Profile
P.1 Organizational Description
P.2 Organizational Challenges

Self-assessment and application starting
point
Basis for early action planning
Baldrige National Quality Program
2003
Category Point Values
1 Leadership 120
2 Strategic Planning 85
3 Customer and Market Focus 85
4 Measurement, Analysis, and 90
Knowledge Management
5 Human Resource Focus 85
6 Process Management 85
7 Business Results 450
TOTAL POINTS 1000
Baldrige National Quality Program
2003
Addresses Senior Leaders Roles, Governance,
and Citizenship

1.1 Organizational Leadership (70 pts.)

1.2 Social Responsibility (50 pts.)

1. Leadership (120 pts.)
Baldrige National Quality Program
2003
Addresses Strategic and Action Planning and
Deployment of Plans

2.1 Strategy Development (40 pts.)

2.2 Strategy Deployment (45 pts.)
2. Strategic Planning (85 pts.)
Baldrige National Quality Program
2003
Addresses How an Organization Seeks Knowledge,
Satisfaction, and Loyalty of Customers

3.1 Customer and Market Knowledge (40 pts.)

3.2 Customer Relationships and Satisfaction (45 pts.)

3. Customer and Market Focus (85 pts.)
Baldrige National Quality Program
2003
Addresses Analysis and Management of Data,
Information, and Knowledge Assets

4.1 Measurement and Analysis of Organizational
Performance (45 pts.)

4.2 Information and Knowledge Management (45 pts.)
4. Measurement, Analysis, and
Knowledge Management (90 pts.)
Baldrige National Quality Program
2003
Addresses Key Human Resource Practices

5.1 Work Systems (35 pts.)

5.2 Employee Learning and Motivation (25 pts.)

5.3 Employee Well-Being and Satisfaction (25 pts.)
5. Human Resource Focus (85 pts.)
Baldrige National Quality Program
2003
Addresses Key Work Processes and
Process Management

6.1 Value Creation Processes (50 pts.)

6.2 Support Processes (35 pts.)
6. Process Management (85 pts.)
Baldrige National Quality Program
2003
Addresses Progress on ResultsIncluding
Levels, Trends, and Comparative Data
7.1 Customer-Focused Results (75 pts.)
7.2 Product and Service Results (75 pts.)
7.3 Financial and Market Results (75 pts.)
7.4 Human Resource Results (75 pts.)
7.5 Organizational Effectiveness Results (75 pts.)
7.6 Governance and Social Responsibility
Results (75 pts.)
7. Business Results (450 pts.)
Baldrige National Quality Program
2003
Resources for More I nformation
Most BNQP documents are available both in
hard copy and on the Baldrige National
Quality Program Web site
To obtain these documents, call (301) 975-
2036 or visit www.baldrige.nist.gov

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy