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Project Quality Management

This document discusses project quality management. It defines quality as the degree to which a project satisfies customer requirements. Quality management involves creating policies and procedures to ensure the project meets intended quality standards. The stages of quality management are quality planning to establish standards, quality assurance to ensure standards are followed, and quality control which uses tools like control charts and flowcharts to monitor for deficiencies and take corrective actions. Poor quality can increase costs, delays, and risks for projects.

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MuhammadAxadKhataabGujjar
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77 views21 pages

Project Quality Management

This document discusses project quality management. It defines quality as the degree to which a project satisfies customer requirements. Quality management involves creating policies and procedures to ensure the project meets intended quality standards. The stages of quality management are quality planning to establish standards, quality assurance to ensure standards are followed, and quality control which uses tools like control charts and flowcharts to monitor for deficiencies and take corrective actions. Poor quality can increase costs, delays, and risks for projects.

Uploaded by

MuhammadAxadKhataabGujjar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Project quality

management
-
Project quality management

what does a quality means to you


?
Project quality management

Situation
► You construct a building and when its sixty
percent complete you get a visit from
customer, who after having gone through
testing the strength of material used asks
you to redo it, as the used stuff is not
according to the specifications.
who’s fault is this ?
Project quality management
Situation
► You got a production order to produce 1000 units
of a product. After the order has been produced
and delivered, the customer rejects half of the
production by telling that is not according to the
specifications.
who’s fault is it again, who should have known the
minimum acceptable criteria for accepting an
output.
Definition of quality
we can simply define quality as

“a degree to which the project satisfies or


fulfills the project/ customer
requirements”.
► Product quality
► Project quality
Definition of quality
► Quality is a relative term
► What quality means to one customer might
not be same for another customer.
► It is therefore imperative for good project
management that the project manager
should know exactly what the quality means
to the customer and should be able to
establish priorities accordingly.
Quality management
► Just as quality signifies the degree of
project success/ customer requirements.
► Quality management is creating and
following policies and procedures that will
ensure that the project meets what is
intended out of it in terms of quality.
Quality management
► Example
► Completing project in time is a sign of quality, but
how will this be achieved needs quality
management (policies and procedures)
► Meeting 80% attendance is a quality standard but
how is it attained needs proper policies and
procedures that will make sure that standards are
followed and being met in projects.
Impacts of poor quality
what if you fail to maintain quality in projects.
► Increased costs
► Delay in schedules
► Increased risks
► Loads of rework
► Low customer satisfaction
► Low morale
► And others
Stages in quality management
► Qualitypasses through three logical steps in
projects.
a- quality planning (planning stage)
b- quality assurance (execution stage)
c- quality control (monitoring and
control)
Quality planning
► Finding existing and creating additional
quality standards for product and project
management.
► Inputs to this can be
- the project charter
- the project scope statement
- the work break down structure (WBS)
Quality planning
► Following things must be considered during the
quality planning stage.
- Cost and benefit analysis
considering the benefits versus the cost of
meeting quality requirements.
- Cost of quality
involves cost of conformance and non-
conformance.
- Benchmarking
looking at past projects to determine ideas for
improvement.
Quality planning
► Outputs of quality planning
- what standards
- who will manage quality
- meetings
- reports
- etc
Quality assurance
► Whether standards are being met
► Policies and procedures are being followed
properly
Tools
- quality audits
Quality control
► It is during quality control that the heights
of tables during the manufacturing process
will be measured through inspections.
► It actually involves finding root causes of
problems (deficiencies) and taking
corrective actions.
► This usually takes place through
inspections, meetings, progress reports etc.
Quality control tools
► There are about seven basic tools that are
very commonly used in projects for quality
control purposes, they are
► Cause and effect diagrams
also called fish bone diagrams, help identify
the possible causes (risks) of the effect
(result). Used forward in planning stage and
backward in control.
Quality control tools
► Flowcharts
shows how processes or systems flow and
how elements interrelate. Helps anticipation
of what and where problems may occur.
Quality control tools
► Pareto charts/histograms
-this is also known as an 80/20 rule charts.
-according to this law, 80 percent of the
problems in projects are only caused by 20
percent of the root causes. Therefore by
eliminating these 20 percent root causes
certainly have a very positive impact on the
success of projects.
Quality control tools
► Run charts
-these charts helps in organizing historical
information related to an issue
-determining the pattern of variations
thereafter
Quality control tools
► Scatterdiagrams
-check correlation between two variables
-usually between and independent and a
dependent variable
Quality control tools
► Controlcharts
-these charts helps in keeping the standards
within controllable limits.
-some degree of variation is always
permissible however there are limits as far
as the degree is concerned.

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