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Email Etiquette

This document provides tips and guidelines for writing professional emails, including how to write subject lines, greetings, closings, and choose an appropriate tone. It discusses making emails easy to read by using short paragraphs, white space, bullet points and sentences. Examples of greetings and closings for emails to individuals and groups are also given.

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ankit
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741 views25 pages

Email Etiquette

This document provides tips and guidelines for writing professional emails, including how to write subject lines, greetings, closings, and choose an appropriate tone. It discusses making emails easy to read by using short paragraphs, white space, bullet points and sentences. Examples of greetings and closings for emails to individuals and groups are also given.

Uploaded by

ankit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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E-mail Etiquette

An Introduction to professional email writing


Learning Objectives
➔ Write effective and professional
emails

➔ Write subject lines, greetings


and closings.

➔ Choose the appropriate tone

➔ Start, organise and end emails


Tip
Make it easy to read
● Write in short
paragraph
● Use white space
● Use bullet points
● Use short
sentences
Tip
● Avoid overusing
exclamation
marks.
● Be clear and
specific
● Write one email
per topic
E-mail Etiquette

Subject Lines
Tip
● Subject line
should be specific
not vague.
● Don’t write
sentences, use
short noun
phrases instead.
Tip
● Put the most
important word
first.
● Capitalize the first
word of the
subject line,
E-mail Etiquette

Email Greetings(American Business Writing)


Examples
➔ If you haven't met the
person you are writing
to
Dear Mr. Tendulkar:

Dear Ms. Banerjee:

➔ Little less formal


Dear Ankit,
Examples
➔ Unlike letter we don’t need to
use Dear in email
Mr. Raj:

Ankit:

➔ While writing to friends or


colleagues
Hi Ankit,
Examples
➔ If we don’t know the name of
the person
Dear Vice President:

Dear Human Resource Manager:

➔ Sending email to a group of


people
Dear All:

Team:
Examples
Dear Mr. Ankit:
Dear BORL
E-mail Etiquette

Email Closings
Examples
● Best,
● Best regards,
● Warm regards,
● Regards,
Examples
Warm regards,

Ankit Raj

Position

Company name

Tel.
E-mail Etiquette

Tone & Formality


Tip
● We can change
the formality by
changing the
vocabulary.
Tip
● We can change
the formality by
changing the
vocabulary.
Directness
➔ Direct
If we're making a request and it's
something routine, normal, or not
special

If we're making a suggestion and we


think it will be acceptable,

giving a positive opinion

➔ Indirect
If we're making a request and it's
something special or non-routine

If we're making a suggestion and we


don't know if it will be acceptable

giving a negative opinion


E-mail Etiquette

Opening Sentences
Examples
➔ Opening Sentence
"I'm writing to," and then and use a
verb phrase. or

"I wanted to," and then and use a


verb phrase

➔ Verb Phrase
request, inquire about, inform you
about, or inform you of
Examples
➔ Avoid
This is Ankit Raj. I am writing to..

➔ Instead
"I'm the Assistant manager-
Mechanical for BORL, and I'm
writing to inquire about,..

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