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Supervision Today! 6Th Edition: Stephen P. Robbins David A. Decenzo Robert Wolter

The document discusses the roles and responsibilities of supervisors. It defines what a supervisor is and identifies the four main functions in the management process. The document also explores why the supervisor role is ambiguous and outlines the four essential competencies needed for supervision.

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Stacey Cain
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563 views14 pages

Supervision Today! 6Th Edition: Stephen P. Robbins David A. Decenzo Robert Wolter

The document discusses the roles and responsibilities of supervisors. It defines what a supervisor is and identifies the four main functions in the management process. The document also explores why the supervisor role is ambiguous and outlines the four essential competencies needed for supervision.

Uploaded by

Stacey Cain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Supervision Today!

6th Edition

Stephen P. Robbins
David A. DeCenzo
Robert Wolter
Chapter 1

SUPERVISION DEFINITIONS
Chapter Outcomes
 Explain the difference among supervisors, middle
managers, and top management.
 Define supervisor.
 Identify the four functions in the management
process.
 Explain why the supervisor’s role is considered
ambiguous.
 Describe the four essential supervisory competencies.
 Identify the elements that are necessary to be
successful as a supervisor.

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
3
EXHIBIT 1–1

Levels in the traditional organizational pyramid.

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
4
Supervisors can be called…
 Assistant manager
 Department head
 Head coach
 Team leader
 Shift leader/captain
 Foreman

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
5
EXHIBIT 1–2
Efficiency versus effectiveness.

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
6
EXHIBIT 1–3
Management functions.

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
7
Traditional role
 Overseer
 Disciplinarian
 Enforcer of policy
 “Do as I say, not as I do” mentality

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
8
Today’s role

 Trainer
 Adviser
 Mentor
 Facilitator
 Coach

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
9
More roles

 Key person
 Person in the middle
 Just another worker
 Behavioral specialist

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
10
Why promote from within?

 Know the operation


 Understand the organization
 Know the employees
 Have prior experience on which to make
decisions
 Employee motivator

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
11
Why is supervising so difficult?
 Constant problem solving
 Simultaneous problems
 Constant interruptions
 Judged on ability to motivate others
 Time consuming communication activities
 Usually promoted from peer group
 Value of technical expertise minimized
 Counseling employees
 Providing leadership

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
12
Required competencies

 Technical
 Interpersonal
 Conceptual
 Political

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
13
EXHIBIT 1–4
How competency demands vary at different levels of management.

Supervision Today! 6th Edition © 2010 Pearson Higher Education,


Robbins, DeCenzo, Wolter Upper Saddle River, NJ 07458. • All Rights Reserved.
14

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