Microsoft Exchange Online

Why email?
Email is on the rise and the preferred platform for millennials

Email − Email −
The backbone of business communications Core to the modern workplace and Office 365
Work colleague communication preferences± In businesses, email continues to
Video conferencing

Enterprise social network

First hold the top spot among workplace
communication tools with 99
percent usage
*

3.8
File sharing service
Instant messaging
More than half the world’s
**
Phone population uses email today
Face-to-face conversations
billion

99 percent
Email
0% 5% 10% 15% 20% 25% 30% 35% Of us check email every day1

Millennials ”obsessed” with work email

±
98 percent of Fortune 500 companies
• 81 percent check when on vacation and before work have Office 365  
• More than any other age group
• 68 percent strive for a zero-inbox versus 55 percent overall Data as of October 2018

* Source: Spiceworks study of 900 IT Professions

** Source: Lifewire, December 2018
±
Source: Adobe blog, Aug 2018 and Forbes, Aug 2017
1
Microsoft Exchange Online
Built on 23 years of market-leading innovation

Exchange Most secure Most productive Lowest total cost of ownership (TCO)
Online 99.9 percent uptime Enables full collaboration No more migrations, no more
guarantee, unparalleled experience with SharePoint, patching, lower cost per user,
compliance standards, Microsoft Teams, and Outlook, FastTrack migration services,
advanced data, and threat and faster search, seamless mobile reduced IT overhead, and
identity protection experience, intelligent seamless hybrid means cloud at
calendaring, 100 GB mailboxes, your pace
and unlimited archives

Outlook Anywhere PowerShell Clustering Hybrid Deployment Database availability groups ActiveSync

Exchange 2013 Outlook Web Access (OWA) Exchange 2016 Data loss prevention (DLP) Hybrid Modern Authentication (OAuth) Exchange 2003

Mobile email Archive mailboxes Exchange 4.0 Outlook for iOS and Android Exchange 5.5 MetaCache Database

Unified Messaging Continuous replication Preferred architecture SMTP Exchange 2019 Exchange 2000 Large mailboxes

Active Directory Exchange 2007 Exchange 2010 eDiscovery Modern attachments Exchange 5.0
Exchange Online > Most secure > Always on reliability * Data current as of September 2018

Exchange Online reach Bi-monthly full datacenter validation

Footprint
175 thousand physical servers
London Helsinki
Chicago Durham
47 datacenters
Cardiff
16 countries Magdeburg
Amsterdam
Des Toronto Dublin
Quincy Quebec
70 network Post Office Protocols (POPs) Moines
City
Busan
Seoul
Blue Paris Kawaguchi
Ridge Beijing Tokyo
Storage San Jose
Cheyenne
Boydton
Marseille
Frankfurt
Vienna
Shanghai Osaka
Mumbai
1.1 exabyte (EB) of data (logical) San
Chennai
Hong Kong
Antonio, Pune
35 trillion items TX
Kuala
Singapore
5.5 billion mailboxes Fortaleza Lumpur

Rio De Janeiro
Daily processing Campinas

Sao Paulo
Johannesburg Sydney
7.2 billion messages Santiago
Cape Town
2 billion spam messages blocked Melbourne

490 billion requests

1.4 trillion items read and opened

Worldwide service availability Microsoft datacenters include:

2015 2016 2017 2018 = EXO datacenter Go-local – CND, UK, IN, JP, AU, FR, S. Korea
Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 = Azure Front Door Sovereign – China, Germany
Regional/Geo – NAM, EMEA, APC, SAM
99.98% 99.98% 99.98% 99.98% 99.99% 99.99% 99.99% 99.97% 99.98% 99.99% 99.99% 99.98% 99.97%
Exchange Online > Most secure > Simplified compliance

Unparalleled compliance
Assess
Spain United Netherlands Japan
Manage compliance from one place CSA CCM
ENISA IAF
Kingdom BIR 2012
CSA CCM
CSA CCM
CS Mark (Gold)
CSA CCM
EU Model Clauses ENISA IAF FISC
Compliance Manager* EU GDPR
Cyber Essentials Plus
EN 301 549 ISO/IEC 22301, 27001,
DPP
EU-U.S. Privacy Shield EU Model Clauses 27017, 27018, 9001
Service Trust Portal* ISO/IEC 22301, 27001,
ENISA IAF
EU Model Clauses
EU GDPR Japan My Number Act
27017, 27018, 9001 EU-U.S. Privacy SOC 1, 2, 3
EU GDPR
SOC 1, 2, 3 Shield WCAG 2.0
FACT
Spain ENS ISO/IEC 22301,
FCA
Protect Spain LOPD Auth.
WCAG 2.0
ISO/IEC 22301, 27001,
27017, 27018, 9001
27001, 27017,
27018, 9001
NEN-7510
NHS IG Toolkit
SOC 1, 2, 3
Across devices, apps, and cloud European
PASF
SOC 1, 2, 3
WCAG 2.0

services Union UK-G-Cloud

WCAG 2.0
CSA CCM
Azure Information Protection* ENISA IAF China
EN 301 549 ISO/IEC 20000-1
Office 365 Advanced Data Governance* EU Model Clauses
EU GDPR
China GB 18030
China MLPS

Office 365 Data loss prevention* United States Canada EU-U.S. Privacy Shield China TRUCS
ISO/IEC 22301, 27001,
CJIS CSA CCM
27017, 27018, 9001
India
Office 365 Message Encryption* CSA CCM
DISA
ISO/IEC 22301, 27001,
27017, 27018, 9001 SOC 1, 2, 3
CSA CCM Singapore
ISO/IEC 22301, CSA CCM
FDA CFR Title 21 Part OSFI WCAG 2.0
Office 365 Customer Lockbox* 11 PIPEDA
27001, 27017, ISO/IEC 22301,
27018, 9001 MeitY 27001, 27017,
FEDRAMP SOC 1, 2, 3
Privileged Access Management* FERPA WCAG 2.0
27018, 9001
FIPS 140-2 Germany MAS + ABS
MTCS
FISMA CSA CCM
SOC 1, 2. 3
HIPAA/HITECH ENISA IAF
WCAG 2.0
Respond HITRUST CSF
IRS 1075
Argentina
Argentina PDPA
EU Model Clauses
EU GDPR
Australia
CSA CCM New Zealand
ISO/IEC 22301, 27001, CSA CCM EU-U.S. Privacy
Shield IRAP (CCSL) CSA CCM
27017, 27018, 9001 ISO/IEC 22301, 27001,
To regulatory requests by leveraging MARS-E 27017, 27018, 9001 IDW DS 951 APRA
ISO/IEC 22301,
ISO/IEC 22301,
27001, 27017,
NIST 800-171 SOC 1, 2, 3 ISO/IEC 22301,
artificial intelligence (AI) Section 508 VPATs WCAG 2.0 27001, 27017, 27001, 27017,
27018, 9001
27018, 9001
NZCC Framework
SOC 1, 2, 3 27018, 9001
SOC 1, 2, 3
Office 365 Advanced eDiscovery* WCAG 2.0 SOC 1, 2, 3
WCAG 2.0
SOC 1, 2, 3
WCAG 2.0
WCAG 2.0
Office 365 Long-term auditing*

* Office 365 E5 subscription

Exchange Online > Most secure > Secure data protection

We protect: Data access, server data, sensitive data

Service Server End user

Lockbox Privileged
system access

We protect data access We protect server data We protect sensitive data

Access to your data Multiple copies Configure DLP policies
independently audited Multiple datacenters Warn users of policy violation
Encrypted data Internal and external
Deleted item protection
Exchange Online > Most secure > Advanced Threat Protection

Detect issues before they happen

Safe Attachments Safe Links URL Detonation and Dynamic Delivery

Defend against malicious Ensure document hyperlinks Neutralize spear-phishing

documents are harmless with ATP Safe Links tactics
with ATP Safe Attachments with ATP URL Detonation and
Dynamic Delivery
Exchange Online > Most secure > Identity and access control

Protect, restrict, and monitor identities

Identity control Conditional access Risk detection

IF THEN Allow
access
CONDITIONAL
ACCESS
User risk Require
MFA
Location Privileged user? High
Credentials found in public? Medium
Accessing sensitive app?
Access Low
Apps granted Unmanaged device?
Force
password
reset
to data Malware detected? Session risk
IP detected in Botnet?
! MFA Impossible travel? High
Anonymous client? Deny
Medium access

Low
Device
Limit
access

Manage accounts and roles

Secure access to apps Use AI to access risks
Role-based access
Multi-factor authentication Discover, restrict, and monitor
single sign-on (SSO) (MFA) access to resources
just-in-time admin access conditional access
 Productivity in Microsoft 365

Inner Loop Outer Loop

People you work with Content collaboration People you connect with
regularly on core projects SharePoint openly across the organization

Video and live events Examples:

Examples:
Stream Corporate communications
Team meetings and
communication CEO town hall meetings
Event planning Employee interest groups
Sales team planning Email and calendar
Exchange

Email
Pervasive availability. Targeted communications.
Exchange Online > Lowest TCO > Multi-Geo control

Manage where your data is stored

Control where data is stored

In Microsoft’s global datacenter network

Collaborate globally
Enable a unified communication experience

Manage easily
Move data between geos
Get data location reports
Manage policies per geo
Exchange Online > Lowest TCO > Rich hybrid solution

Go hybrid and adopt the cloud at your own pace

Simplified Move mailboxes with no Shorten

connectivity user interruption implementation time
One global address list Tools provided to help with Upcoming hybrid agent
Secure mail flow seamless migrations saves migration complexity
Free/busy coexistence User don’t need to know
where their mailbox is stored
Delegation and permissions
eDiscovery
Message tracking
Exchange Online > Lowest TCO > Reduced IT overhead

Exchange Online cost savings

99 percent 65-to-1 80 percent

time savings reduced email environments reduction in cost per user

3-4 days per new employee Removed several third-party for email alone
IT environment access collaboration solutions reduced costs per user by nearly 80
- Steeledale - Mediterranean Shipping Company percent
- City of Chicago

$500,000 6 FTEs $6.94 million

retired on-premises hardware redeployed to higher-value activities three-year support savings

Source: “The Total Economic Impact™ Of The Modern Desktop With Microsoft 365,” a commissioned study conducted by Forrester
Consulting on behalf of Microsoft, July 2018. Results are for a risk adjusted composite organization based on customer interviews.
Exchange Online > Lowest TCO > Deployment assistance

Customers worldwide have achieved results with FastTrack

“The more mailboxes we move, the more money we save”

$0
- Director of Architecture and Ops, Industry Tech Conglomerate

Cost
Cost of
of using
using FastTrack
FastTrack included
included with
with Exchange
Exchange Online**
Online**

$40 EMEA
APJ
Per
Per inbox
inbox cost
cost savings
savings by
by using
using FastTrack*
FastTrack* AMERICAS

32 percent
More
More email
email inboxes
inboxes per
per week
week migrated
migrated with
with FastTrack*
FastTrack*

One month
FastTrack engineers support customers in 12 languages
FastTrack digital experience in 27 languages
Average
Average time
time reduction
reduction to
to onboard
onboard using
using FastTrack*
FastTrack* FastTrack approved partners provide additional scale

* Source: The Total Economic Impact TM of Microsoft FastTrack, Forrester, October 2017
** With eligible subscription
Exchange Online > Lowest TCO > Exchange Online customers

Exchange Online success stories

Exchange Online has been tremendous We used the complementary

support timesaver. We apply the correct FastTrack to migrate 1.8 billion email
policies, and they’re off and running. messages to Exchange Online.
— Adventist Heath System, Sept 2018 — Telstra, September 2018
Top 10 reasons to deploy Exchange Online today!

Get work 99.9 percent Meet compliance Protect Protect against

done faster uptime guarantee obligations your data threats
Users can do their With a 99.9 percent Meet regulatory, Data loss prevention The most trusted and
best work using financially backed data privacy, and (DLP), data and server secure way to protect
intelligent features uptime guarantee, compliance redundancy, secure against cyber threats
to get work done your business can requirements operational processes,
smarter and faster rely on us and encryption

Protect Manage where data Save time and Custom hybrid Migration
identities is stored money solution assistance
Control access to Control where each No need for patches, Ease your migration FastTrack services
valuable resources employee’s Exchange updates, and path with the latest get you up and
using cloud-based data is stored at-rest maintenance with tools for a sustainable running faster
intelligence Microsoft-delivered hybrid environment
security updates
End of support: know your options
End of support means regular security updates are no longer provided. For more information, visit
https://go.microsoft.com/fwlink/?linkid=2086816. Microsoft offers options across cloud and on-premises. We’re here to help.

Extended support ends Recommended action Fallback option Last resort option
Move apps to Migrate to Azure 2008/R2 virtual
Azure SQL Database managed machines and get three more years of
July 9, 2019 instance, SQL Server 2017 or 2019 on free extended security updates.
2008 & 2008 R2 Azure virtual machines, or on- Upgrade when ready.
premises.
Migrate applications to Azure 2008/R2 Buy Extended Security Updates for
virtual machines and get three more Upgrade on-premises to Windows on-premises servers and desktops.
January 14, 2020 years of free extended security
2008 & 2008 R2
Server 2016 or 2019.
updates.
Upgrade when ready.
Migrate to Windows Virtual Desktop
January 14, 2020 in Azure and get free extended
Shift to a modern desktop with
security updates for three more years
Windows 10 and Office 365 ProPlus.
Migrate to a supported
October 13, 2020 Migrate to Office 2019.
version of Office.
Migrate to Exchange Online/ Upgrade on-premises to Exchange Upgrade on-premises to Exchange
January 14, 2020
Office 365 ​ Server 2016​ Server 2013​
Migrate
Migrateto
toSharePoint Onlineor
Exchange Online or Upgrade toto Exchange
Upgrade on-premises Upgrade toto Exchange
Upgrade on-premises
October 13, 2020
January 14, 2020
Office 365.
Office 365. ​ SharePoint
ServerServer
2016​. 2019. SharePoint
ServerServer
2013​. 2013.
Next steps

Engage FastTrack for Leverage Microsoft’s existing Reach out to an

deployment assistance self-help migration tools Exchange partner
Your existing benefit can save Web-based assistants We can help you plan
you approximately one month Step-by-step checklist your migration
with $40 per inbox*

* Source: The Total Economic Impact TM of Microsoft FastTrack, Forrester, October 2017
Thank you.

© Copyright Microsoft Corporation. All rights reserved.

Exchange Online > Most productive > Increased productivity

Microsoft Teams and Exchange Online

For the full Teams experience, enable every user for Exchange Online, SharePoint
Online, OneDrive for Business, and Office 365 Group creation

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Exchange Online
✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

Exchange Online
Dedicated vNext ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

Exchange Online Yes (must Yes (must Yes

Dedicated – Legacy be on ✕ ✕
be on
✓ ✕ ✕ ✓ ✓ ✕
(Exchange
✕ ✓ ✓
allowed allowed 2013
list) list) onward)*
Exchange on- Yes (must Yes (must
Exchange
Yes
premises be on be on (Exchange
✕ ✕ ✓ 2016 CU3 ✕ ✓ ✓ ✕ ✕ ✓ ✓
allowed allowed 2013
onward
list) list) onward)*
Exchange Online and Outlook for iOS and Android: Better together
Outlook for iOS and
Outlook for iOS and Outlook for iOS and
Android and
Android and Android and
Exchange on-
Exchange hybrid Exchange Online
premises
Flag importance and follow up ● ● ●
Signature (plain text only) ● ● ●
Conversation view ● ● ●
Focused inbox ● ● ●
EMAIL
@ mentions (compose) ● ●
Set Autoreply (out-of-office) ● ●
Add-ins (mail read) ●
Draft sync ●
Accept/decline ● ● ●
Create meetings (with people) ● ● ●
Forward meetings from calendar ● ●
Scheduling assistant ● ●
Recurring events ● ●
Create Skype meeting (with join link) ● ●
CALENDAR Set meetings as Private/Show Time and Free/Busy/Tentative/Out of Office ● ●
Add comment when cancelling a meeting (on iOS, Android coming soon) ● ●
Delegate and Shared calendar ●
Calendar attachment (WXP, PDF, EML) ●
Calendar color roaming ●
Interesting calendars ●
Time to leave notifications and in-calendar cues ●
Search History ● ● ●
SEARCH Search suggestions ● ●